8/2/2019 Tpad Business - Benefits of Call Recording for Your Business

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The GlobPhone Net

Tpad PBXCall Recordin

W: www.tpad.com T: +44 (0) 845 122 1746

Compliance

Archiving

There has been a recent increase in the requirement to record calls in the fnancial services sector. Companies providing fnancial

services must be able to record calls and keep a permanent and traceable record o a phone based transaction. Tpad Call Recording

is able to support this requirement using a smart solution, where the call recording complies with data protection legislation (PCI and

FSA compliance).

Tpad Call Recording enables calls to be archived to DVD media, or LAN servers or real time playback. Calls can be automatically

deleted rom network storage at the end o a predetermined period.

The system quickly lists all calls that meet the criteria.

Call Summary

Call date Channel Agent Name Telephone # Dst Name Ring Group Call Type Duration Recording

All Calls

2012-02-08 17:34:17 Andrew Gordon Andrew Gordon 1406 Inbound 00:00:000234567891Billing 0234567891

2012-02-08 17:01:20 Andrew Gordon Andrew Gordon 503 Inbound 00:24:580845921468Sales 0845921468

2012-02-08 17:26:30 Andrew Gordon UK nationalCrewe

- O ut bo un d 0 0: 02 :3 80845697245-

2012-02-08 17:34:10 Andrew Gordon Andrew Gordon 503 Inbound 00:31:130759863215Billing 0759863215

2012-02-08 17:34:10 Andrew Gordon Andrew Gordon 1406 Inbound 00:00:000365478952Sales 0365478952

2012-02-08 16:10:33 Andrew Gordon Andrew Gordon 504 Inbound 00:04:430223688499BB Setup 0223688499

2012-02-08 16:11:32 Andrew Gordon Andrew Gordon 1406 Inbound 00:00:000265478955BB Setup 0265478955

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SEARCH CALL SUMMARY

Agent Name

Call Type All Calls

Phone No. 0996658745

Call Date

From To

2012-02-06 00.00.00 2012-02-09 00.00.00 Range

ClearSearch

Andrew Gordon

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8/2/2019 Tpad Business - Benefits of Call Recording for Your Business

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Tpad Call RecordingSolutions

The Tpad call recording solutionhas been developed to assistorganisations in meeting the everincreasing requirements or UKcompanies to record business phonecalls. Whether the requirement isor compliance, training, disputeresolution, or the need to record

calls or call management analysis,the acility to be able to retrieve callsand attach them to data systems, hasnever been more relevant than it is intodays ast moving digital arena.

Benefits of Call Recording

Call Retrieval

The benefts o a proessional call recording solution include:

Log in screen

Up to 8 User SolutionUp to 20 User Solution

Over 20 User Solution

Ideal for demand driven or lowvolume call recording. Designedor the smaller contact centre orwhere the requirement is to havethe unctionality to record callson request or to set the systemin place to permanently recordcalls rom a range o extensionnumbers.

Ideal for any companyoperating in the fnancialservices sector. Our site basedcall recording solution oersenhanced unctionality, providinginstant retrieval, parameter drivenreporting and archiving tools.

Compliant with PCI legislationand unlimited call handlingcapability.

Suitable for multi site businesses,who need to record calls across arange o users and locations.

Additional features and securityparameters.

Complete scalability, enablingan organisation to add additionalusers, locations and sites in aseamless and efcient manner.

USER LOGIN

Username

Password

Login

Tpad call recording savescalls by using a series ounique call identifer tabs.These tabs are used toeasily retrieve calls romthe system. The additionalinormation is stored withthe fle and linked toa master data record.The unctionality is alsoused to hold reportableinormation like agent ID,inbound caller number,outcome o the call, aswell as the date and timeo call.

Choose rom a range o three call recording solutions, each designedto meet the varying levels o use, rom basic call recording, to eaturerich call retrieval and archiving.

Call Summary

Call date Channel Agent Name

All Calls

2 012 -0 2- 08 1 7: 34 :1 7 A nd re wG or don Billing0234567891

2 012 -0 2- 08 1 7: 01 :2 0 A nd re wG or don Sales 0845921468

2 012 -0 2- 08 1 7: 26 :3 0 A nd re wG or don-

2 012 -0 2- 08 1 7: 34 :1 0 A nd re wG or don Billing0759863215

2 012 -0 2- 08 1 7: 34 :1 0 A nd re wG or don Sales 0365478952

2 012 -0 2- 08 1 6: 10 :3 3 A nd re wG or don BBSetup 0223688499

2 012 -0 2- 08 1 6: 11 :3 2 A nd re wG or don BBSetup 0265478955

Show enteries25

SEARCH CALL SUMMARY

AgentName

Call Type All Calls

PhoneNo. 0996658745

Call Date

From

2012-02-06 00.0

AndrewGordon

This screen will appear when the recording icon is

Performance ManagementThe perect perormance management tool. Listen t o your inbound and techniques and levels o customer service.

Quality ControlThe ability to review calls t o ensure that all clients have been dealt with pr

Sharing DataQuickly and efciently share the details o conerence calls and online m

Demonstrate ComplianceMany organisations now have a legal obligation to demonstrate eectibeing used.

Dispute ResolutionAccess logged calls quickly and have the ability to email an extract romdetails or clariy outstanding issues.

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