TOTAL QUALITY MANAGEMENT

TOTAL QUALITY MANAGEMENTM SUNDARAMT Q MDEFINITION Ratio of performance to expectations.

DEMING: It is predictable degree of uniformity at low cost and suited to market

T Q MJURAN

FITNESS FOR USET Q MPHILIP CROSBY

CONFORMANCE TO REQUIREMENTST Q MDIMENSIONS OF QUALITY

PERFORMANCEFEATURESCONFORMANCERELIABILITYDURABILITYT Q MDIMENSIONS OF QUALITY

SERVICERESPONSEAESTHETICSPERCEPTIONSREPUTATIONT Q MSERVICE

Warranty & GuaranteeResponse timeAccessibility

T Q MQUALITY POLICY

VISION STATEMENTPEOPLE WORKING TOGETHER AS A GLOBAL ENTERPRISE FOR AEROSPACE LEADERSHIP.( VISION OF BOEING)T Q MQUALITY

Establishing quality goals.Identify customer needs.Develop product features.Improve process parametersT Q MQUALITY PLANNINGSETTING ROADMAP FOR FUTURE GOALS OF THE ORGANISATION.

DIRECTIONS ON QUALITY OBJECTIVES

INVOLVEMENT OF ALL MEMBERST Q MFUNCTIONS OF QUALITY CONTROLS

Fixing of quality standardsEvaluation of measurement of qualityComparing measured with standards.Find and measure deviations.Initiate corrective actionT Q MSTATISTICAL QUALITY CONTROL(SQC)

SAMPLING TECNIQUESSTUDY OF PROCESS VARIATIONSPROCESS CAPABILITY INDEXIMPROVE PROCESS PARAMETERST Q MINSPECTION STAGES

INCOMINGFIRST OFFFLOOR INSPECTIONPATROLEND OF LINEFINAL PRE-DELIVERYT Q MINSPECTION METHODS

VARIABLES

ATTRIBUEST Q MACCEPTANCE SAMPLING

LOT SIZESAMPLE SIZEDEFECTS PERMISSIBLESINGLE SAMPLINGDOUBLE/MULTI SAMPLINGIS IT RIGHT A METHODT Q MFACTORS FOR VARIATIONS

INACCURACY OF PROCESS/EQUIPMENTINACCURACY OF QC INSTRUMENTOPERATOR ERRORDEFECTS IN RMWEATHER CHANGEST Q MOCCURANCE OF VARIATIONS

WITHIN A PIECE

PIECE TO PIECE

TIME TO TIMET Q MSPC CONTROL CHARTS

CONTROL CHARTSX .MONITOR MEAN VALUESR VARIABILITY RANGE

PROCESS CAPABILITY MEASUREMENT

T Q MSIX BASIC CONCEPTS OF TQM

COMMITTED & INVOLVED MANAGEMENTFOCUS ON INTERNAL & ULTIMATE CUSTOMERINVOLVEMENT OF ALL EMPLOYEESENGAGEMENT OF SUPPLIERSESTABLISHMENT OF PERFORMANCE MEASURESCONTINOUS IMPROVEMENT.KAIZEN

T Q MKAIZEN

KAIZEN MEANS CONTINOUS IMPROVEMENT

TQM IS MANY SMALL IMPROVEMENTSSMALL GROUP ACTIVITY INITIATES IMP.SGA FOLLOWS NO POSITION/LABLESKAIZEN IS INVOLVEMENT & EMPOWERMENTT Q MBENEFITS OF T Q M

SATISFIED CUSTOMERSROBUST PROCESSES-LOW OPENS, COSTINCREASE IN PRODUCTIVITYQUALITY IMPROVEMENT IS WORKERS PRIDESTREAMLINED MFG. SYSTEM