Train the Trainer

Laurence YapFor ERT Team, Komag

Introduction❚ Objectives

❙ Equip your in preparation training sessions

❚ End results❙ Know adult learning process❙ Learn to prepare before

training ❙ Know how to write lesson plan ❙ Facilitate discussion❙ Demonstration effectively❙ Interact well with audience

Outline: Part A: Preparation

❚ 1. Preparation❙ 1.1 adult learning❙ 1.2 teacher vs instructor❙ 1.3 create a checklist❙ 1.4 sample outline❙ 1.5 motivate your audience❙ 1.6 create lesson plan

Outline Part B: Training❚ 2 Introduction

❙ 2.1 Gain attention❙ 2.2 Aims❙ 2.3 Transition❙ 2.4 Overview

❚ 3 Explain❙ 3.1 Delivery skills❙ 3.2 Use of multimedia

❚ 4 Discussion and feedback❙ 4.1 facilitation Skills

❚ 5 Demonstration ❙ 5.1 Demo training

❚ 6 Summary and closing

1.1 Adult learning❚ Learn by doing❚ Learn by solving practical problems❚ Learn through the application of past

experience❚ Learn best in informal environment❚ Through a variety of training method

1.2 Teacher vs Instructor ❚ Teacher:

❙ Tell them what you are going to tell them❙ Tell them what you are telling them❙ Tell them what you’ve told them

❚ Instructor

❙ Ask them what they’ve done❙ Tell them what they are going to do❙ Show them what they are going to do❙ Let them do it❙ Let them do it some more❙ Ask them what they’ve just done

1.3 Create a check list

❚ Look at the example❚ Work out in a group of 4❚ Choose a leader❚ Write it in a flipchart

1.4 Sample Outline

❚ Introduction❚ Contents❚ Conclusion

1.5 Motivate Your Audience • Tell a story• Use natural humor• Unusual statisticsKnow their level of

knowledge• speak their language• variety in a presentation

• Create a need - WIIFM• Get yourself excited – eye contact and

available yourself before class, at breaks and after class

• Establish a long range objectives – see bigger pictures like the overall presentation

• Apply contents to life – role play and action plans

❙ Know their level of knowledge

❙ speak their language

❙ variety in a presentation – change every 8

minutes 90/20/8

❙ Learn from good instructors

1.6 Create lesson planIntroduction

Explanation

Scenario

Feedback

Demonstration

Summary

2. Introduction ❙ General guidelines:

❘ write notes on index card❘ eye contact❘ drink water if you are thirsty. Not iced water❘ vary your voice – pitch, volume, short

dramatic pauses, speed of delivery❘ watch your language! – everyday language,

friendly❘ mannerism – adjust your clothes, scratch

your ear or nose, brush back your hair

2.1 introduction: gain attention

• open with high energy, animation and enthusiasm

• don’t apologize• give the audience an overview• be aware of your appearance• be aware of your voice – tone, enunciation,

pace and speed, word choice

Next Steps ❏ Quotation❏ Challenging questions❏ Description of incidents❏ Poems❏ Word games❏ Visuals Props ❏Activities

2.2 Aims❚ Specific❚ Measurable❚ Achievable❚ Relevant❚ Time Table

2.3 Transition

❙ Physical movement❙ Use of media❙ Change of Media❙ Mini-Summary❙ Q&A❙ Pause

2.4 Overview

❚ Tell them your big pictures

3.1 Delivery Skills ❘ Verbal

•pleasant•natural•dynamic•expressive•easily heard

❘ Nonverbal Delivery Skills• posture – confidence, alert• hand gesture• body movement – step forward, a step

backward, lateral movement• facial expression• eye contact

❘ Delivery the content:• step by step• clear and concise• tell them why• stress key points• avoid jargon and buzz words• speak at moderate speed

3.2 Use of multimedia

❚ Flip Chart✍write big and well✍use color – red for underline,

black/blue/green for main text, pink/brown, purple and yellow: least visible

✍use exact words, ✍face your audience, ✍post them ✍use symbol, box and bullet points ✍reverse techniques

4.1 facilitation Skills

❙ Set ground rules❙ Learn to wait before responding – count to 10❙ Redirect questions to the group – Ping Pong❙ Use the energy of the group – rest, humor,

stretch break❙ Avoid making judgment statements – Which’s

not very funny? How can you believe that?❙ Listen attentively – look into their eyes

❘ Paraphrase to clarify❘ Use flipchart – keep track of ideas. KISS❘ Synthesize – don’t just record. Get

comment and build on each other’s thought

❘ Summarize periodically❘ Label sidetracks – use card or signals❘ Park it – parking lot❘ Give reinforcement – verbal and non verbal

– thank you and thumb up

❘ Keep air time under 40%❘ Check for understanding❘ Ask participants to summarize❘ Ask others for opinion❘ Summarize and move on

5.1 Demo training❚ position the employee correctly❚ explain the objective and steps❚ demo first the overall process❚ demo NEXT each step slowly, explain

each step elaborately and verify understanding

❚ practice and feedback❚ summary

Verify the trainees understand the task

❘ ask for questions –What question to you has? –Anything I need to clarify further? –wait for questions

❘ have trainee repeat instructions• tell them you are concern with your

communication skills• praise them if they do it well

❘ .test verbally for understanding• keep question short and to the point• usually 2 –3 questions• gain confidence and making progress

Summary and Closing ❚ Ask questions❚ Check parking lot❚ Summarize any follow up action items

required of you❚ Summarize key points