“Training excellence in a multicultural environment”

“Training excellence in a multicultural environment”

Amman, 8 May 2012

(c) IRU Academy 2012

Robert MakondoKTTDC Director, Mowasalat, Qatar

Introduction

As the world turning into a smaller place, diversity of culture becomes an integral part of today’s society. Everyone is everywhere! You will find Americans, Europeans, Asians, Africans, Arabic etc., all together under single roof in the work places.


How to create a multicultural training environment:

• Language

• Training Curriculum

• Instructional Approach Technology

Create a multicultural training environment


Key aspects of System Approach to Training

Any training developed and implemented by using System Approach to Training will provide you with a process to determine1. What to train2. Where to train3. When to train4. How to train5. Who to train6. How well to train


System Approach to Training

• Design

• Develop

• Conduct

• Validate

• Analyze


KTTDC’s Model Excellence in Training


PRACTICEHow it is done

SHOWHow it is done

EXPLAINHow it is done

Instructor Instructor & Trainee Trainee

What I hear, I forget What I see, I remember What I do, I understand

Performance Analysis

Needs Gather Data

Perceived performance

Problem

Problem worth Fixing

ProblemStart

End

Desired Result

Current Result

Gap or Need

Perceived performance

Problem

Needs Analysis

Factor Analysis

Range of Solutions Identified

Solution Analysis

Training Solution

Non-Training SolutionTraining

Solution

DESIGN PHASE


How do you train for Excellence

• Ensures that training relates to the job

• Ensures that the trainee has the skill, knowledge, attitude and experience to perform the job

• Shape an employee in a corporate image


(c) International Road Transport Union (IRU) 2012

13 Triangles of Safe Driving

• Design of curriculum specified by the customer using the systems approach to training

• Delivery using trainees prime language to ensures maximum learning takes place

• Inducting trainees into a community of practice of both the organization and the country

• Trainees background behaviorists root

Challenges in a multicultural training

environment



• International Association for Driver Education

• Royal Society for the Prevention of Accidents

KTTDC MEMBERSHIPS

• The Chartered Institute of Logistics and Transport (UK)

• Smith System


KTTDC ACCREDITATIONS

• ISO 9001:2008 Certified by

• National Safety Council

• City & Guilds

Conclusion

Benefits associated with a multicultural environment in training

• Encourage cooperative social skills • Unity in diversity• Boosted self esteem

All of this in turn only does good to the key component for a safe and sustainable development of the road transport industry.



Documents

“Training excellence in a multicultural environment”