Training  Proposal  for  Pyramid  San  Francisco Management L.P. 

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Reference Number:  17‐0856  

TRAINING PROPOSAL FOR

Pyramid San Francisco Management L.P.

17-0856

 

Panel Meeting Date: 10/27/2017

Regional Office: San Francisco Bay Area Regional Office

Analyst Name: Samantha Wang

Type of Proposal: Single Employer

Funding Source: Out of State Competition

FUNDING OVERVIEW

Provided here is a summary of the funding for the proposed Training Project.

TOTAL ETP FUNDING: $130,800.00

Program &

Admin Cost

Support

Cost ($)

Substantial

Contribution ($)

Total

In-Kind

$130,800.00 N/A $0.00 $123,000.00

APPLICANT PROFILE

Company Summary Pyramid San Francisco Management dba Sheraton Fishermans Wharf (Pyramid SF), is a hotel resort that serves business travelers and tourists from across the globe.

Industry Sector(s) Services (Other)

Priority Industry No

No. Employees (Applicant) State: 1,020  US: 9,200  World Wide: 10,460 

Turnover Rate (Applicant) 5.50 %

Repeat Contractor No

High Unemployment Area No

 

Training  Proposal  for  Pyramid  San  Francisco Management L.P. 

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Reference Number:  17‐0856  

Union(s) Unite Here Local 2; Teamsters Local Union No. 856; Stationary Engineers Local Union No. 39

TRAINING PROFILE

Training Objective(s) To accomodate with the new hotel renovation, Pyramid SF will train its employees in job skills to meet customer expectations.

Training is summarized below, with additional details in Attachment 1 - Group and Job Title Details of this Panel Proposal.

# 

Group Characteristics # Of

Trainees Reimbursement

Rate 

Weighted Avg.

Hours 

Cost Per

Trainee 

Min-Max

Hours 1  Retrainee  218  $15.00  40  $600  8 - 200 

PROPOSED TRAINING PROJECT DETAILS

 

Training  Proposal  for  Pyramid  San  Francisco Management L.P. 

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Reference Number:  17‐0856  

1. Company Background

Founded in 1975 and located in San Francisco, Pyramid SF is a hotel resort. The Hotel has 531 guest rooms, 11,300 sq. ft. meeting space, a buffet restaurant, 24 hour fitness center and other amenities. The Hotel serves business travelers and tourists from across the globe. This is Pyramid SF’s first ETP Agreement.

2. Current Training Project Details

PROPOSED TRAINING PROJECT DETAILS

 

Training  Proposal  for  Pyramid  San  Francisco Management L.P. 

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Reference Number:  17‐0856  

Purpose of Training In the hotel industry, each hotel is Diamond Rated to convey the type of experience a customer can expect. To remain competitive, Pyramid SF must undergo renovations to transform its establishment from a 3-Diamond to a 4-Diamond rating. The rating difference comes from the interior state of the hotel and the level of service. The Hotel is planning to spend $25-30 million to renovate the rooms, restaurant and conference rooms. Pyramid SF is also planning to spend an additional $32,000 on new equipment and technology that will impact the kitchen and restaurant layout, room doors, front desk and workflow procedures. Due to these new changes, ETP-funded training will result in an overall skills’ upgrade. For example, Continuous Improvement, Business and Management Skills training will be delivered in team building, communication and customer service to increase the trainees’ ability to communicate as a team and work together more cooperatively.

To improve the level of guest service, the Company plans to implement the following systems:

Point of Sale System - This training includes Sales Tracking and Reservation System. With a full service restaurant being installed, Food and Beverage staff will learn to efficiently serve customers.

Radio Frequency Identification Device Enabled Key Locks - This is a new door lock system operated by radio frequency and allows a quicker access into rooms in comparison to the magnetic strip cards. Room Servers and Front Desk staff will be trained on this new system to ensure they have the knowledge when assisting guests.

Private Brand Exchange System - This equipment is a private telephone network. All staff will learn to use this equipment to ensure they have the knowledge when there is an update to be able to transfer calls.

PROPOSED TRAINING PROJECT DETAILS

 

Training  Proposal  for  Pyramid  San  Francisco Management L.P. 

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Reference Number:  17‐0856  

Training Infrastructure and Administrative Plan

ETP funds will not displace Pyramid SF's existing financial commitment to training. The Company spends $79,000 annually on training, which includes: new hire orientation, job skills training, sexual harassment prevention, ergonomic safety training, CPR, and diversity training. Safety training is provided in accordance with all pertinent requirements under state and federal law. Class/Lab training will be delivered by qualified internal staff. The Contract Representative and Manager will oversee all training, and has retained National Training Company North to assist with administrative duties.

Marketing Plan (MEC Only) N/A

Support Cost Description (MEC Only)

N/A

Substantial Contribution Description

N/A

3. Curriculum Summary

A summary of the curriculum is provided below. See Attachment 2 - Training Delivery and Curriculum Listing for more details.

Delivery Method/Level  Classroom/Simulated Laboratory 

Summary 

Training include: Business, Computer, Continuous Improvement and Management Skills. Some of the training topics include: PBX Skills, Point of Sale Application, Critical Think Skills, and Conflict Resolution. This training ensures staff will learn all materials to better assist their customers.

4. Additional Company or Training Project Details

Union Support Unite Here Local 2, Stationary Engineers Local Union No. 39, and Teamsters Local Union No. 856, has submitted a letters of support for the proposed training.

4.1 Program Waivers

N/A

4.2 Subcontractor Summary

Pyramid SF has retained the services of the following Subcontractor.

   

PROPOSED TRAINING PROJECT DETAILS

 

Training  Proposal  for  Pyramid  San  Francisco Management L.P. 

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Reference Number:  17‐0856  

4.3 Previous ETP Project Summary

N/A

4.4 Supporting Panel Proposal Documentation

Attachments 1 and 2 provide details on the training, curriculum and program characteristics.

Subcontractor Type Subcontractor Name City Service Cost

or Percentage

Development National Training Company North

Middletown $ 14,000.00

Administrative National Training Company North

Middletown 13% of payment earned

Training None selected to date N/A N/A

Attachment 1 - Group and Job Title Details

The proposed Training Project includes training for the following Trainees organized by training group.

Note: It will be made a condition of an ETP contract that trainees shall not be paid less than the State of California and/or the applicable local minimum wage rate at the end of the retention. This is regardless of the wage rates expressed in this table.

Training Proposal for Pyramid San Francisco Management L.P.: 17-0856

Attachment 1 : Page 1 of 1

Group # 1: Retrainee

Job Title Estimated Number of Trainees

Base Wage Range Health Benefits Applied

San Francisco County - 2500 Mason St, San Francisco (ETP Required Wage: $17.63)

Accounting 7 $25.57 - $29.57 $0.00

Administration 4 $22.87 - $25.65 $0.00

Engineer 10 $25.75 - $43.00 $0.00

Food & Beverage 46 $14.00 - $28.89 $3.63

Front Desk 42 $23.93 - $25.37 $0.00

Housekeepers 84 $14.00 - $23.64 $3.63

Managers 17 $26.20 - $34.70 $0.00

Sales 8 $26.53 - $29.37 $0.00

Delivery Method /Level Classroom/Simulated Laboratory

Training Type (Level) Planned Course OfferingsBusiness Skills Business Processes

Communication & Interpersonal Skills

Dealing With Difficult People

Europay, Mastercards, Visa (EMV) System

Guest Service Skills

Hospitality & Communication Skills

Identifying/Meeting Guest Needs

Negotiating Skills

Operating Procedures

Private Brand Exchange (PBX) Skills

Putting the Guest First

Radio Frequency Identification Device (RFID) Skills

Resolving Guest Complaints

Service Values

Computer Skills (Standard) Accounting Skills

Computer Application Skills

Customer Information Systems

Internal Customer Applications

MS Office (Intermediate and Advanced)

Point of Sale Applications

Procurement Software

Reservation Systems

Sales Reports & Scheduling Software

Smartphone Technology and Application Skills

Tablet Technology and Application Skills

Continuous Improvement Skills Critical Thinking Skills

Measuring for Success

Problem Solving and Resolution

Standard Work Procedures

Team Building Skills

Management Skills Accountability & Taking Responsibility

Change Management

Coaching and Mentoring

Conflict Resolution

Empowerment

Hospitality & Communication Skills

Motivation & Attitude Improvement

Professionalism

Relationship Building

Supervisory Skills

Teamwork

Training Proposal for Pyramid San Francisco Management L.P.: 17-0856 Attachment 2: Page 1 of 1

Attachment 2 - Training Delivery and Curriculum Listing

Provided below are details on the types of training planned for this proposed Training Project.