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Training Solutions
New The Strategic HR Business Partner Certification Program (p. 12)
New Linkage’s redesigned Organization Development Certificate Program (p. 10)
New Hosted format: Learn and network from the convenience of your own location (p. 4)
Developing HR, OD, and leadership development
professionals to produce measurable results
Featuring
October 2013-December 2014
Business ServicesErnst & YoungFederal ExpressShawmut Design and Construction Energy & UtilitiesDepartment of EnergyExxonMobilNiSourceNortheast Utilities
Financial ServicesBoston Financial Data ServicesCanadian Western BankPrudential
GovernmentUS Air ForceUS Marine CorpsUS House of RepresentativesUS Treasury
HealthcareBlue Cross Blue ShieldKindred HealthCareGenentechMcKessonPartners HealthcareSt. Jude Medical
ManufacturingHondaHyundaiJohn DeereToyota
RetailCVS CaremarkeBayMark Anthony GroupMcDonald’sNikeOfficeMaxWalmart
TechnologyCiscoFacebook
Travel & LeisureAAAAvis Budget GroupJetBlueUnited AirlinesThe Walt Disney Company
Partial Client List
Linkage Training Solutions
World-class development experiences
Multi-faceted approach that includes assessments, coaching, action learning, and readily applicable tools
18 offices worldwide combined with a partner network of the best leadership thinkers in the world
Strategic alliances
Proven content and methodologies
Facilitation techniques, thought leader content, and adult learning principles that work
Experienced faculty
Knowledgeable talent with vast business experience in the fields of HR/OD
Serving the
for over 25 years
LD, HR & ODcommunity
Continual innovation
FeaturedOFFERINGS
Global. Intelligent. Fresh. Pract ical .Fully customizable.
New On-site and licensing: Leading and Influencing in a Matrix Environment (p. 20)
New Open-enrollment, hosted, and on-site: The Strategic HR Business Partner Certification Program (p. 12)
Best-selling Open enrollment, hosted, and on-site: Leading Organizational Transition: Train-The-Trainer Program (p. 6)
Open-enrollment programs (pp. 6-19)Public workshops coming to a city near you Attend a Linkage open-enrollment training program in a city near you to benefit from the insight, feedback, and perspectives of experienced Linkage faculty, and from peers at other leading organizations. See the full schedule on page 23.
On-site offerings (p. 20)Training delivered at your locationBy arranging for an expert facilitator to deliver a Linkage training program at your site, you benefit from a fully-tailored learning experience delivered at a competitive rate.
New! Hosted format (p. 20)Learn and network at your location This format combines the benefit of an on-site training experience with a diverse open-enrollment workshop audience. Held at the convenience of your own location, our hosted format gives you networking benefits combined with incremental cost-savings.
Convenient—Select a time and location that works for you
Cost effective—Receive a 15% discount on each seat and realize additional savings by inviting attendees from outside organizations
Diversity of perspectives—Learn with participants from various backgrounds and industries, at a reduced cost, and from the convenience of your own location
Courseware licensing (p. 21)Designed by us, delivered by youIf you have a large group of people to train, licensing a training program to be led by your own facilitators represents a high-volume, low-cost training solution that delivers the most value for your training dollars. The more employees you have to train, the more you save. For 100 people, you save a minimum of $1,000 per person in training costs and even more in travel expenses.
Virtual and blended solutionsFrom your desktop, laptop, or tablet If you have geographically-dispersed teams, consider Linkage’s virtual solutions. Ranging from the creation of a virtual classroom with collaborative discussions and assignments, to interactive action planning toolkits, Linkage combines the latest in emerging technologies with the power of our leadership programs to provide you with the best in blended learning solutions.
For more information on these delivery options, call +1.781.402.5555 or visit www.linkageinc.com.
Delivery Options
Training Solutions 3
Delivery Options .................................................................................................4
Leading Organizational Transition: Train-The-Trainer Program ............................. 6-7
The Coaching Leaders Certification Program ................................................... 8-9
Newly Redesigned The Organization Development Certificate Program ..... 10-11
New The Strategic HR Business Partner Certification Program ..................... 12-13
Strategic Thinking .............................................................................................14
Systems Thinking .............................................................................................14
Organization Analysis and Design ......................................................................15
Free Webinars ..................................................................................................15
The Linkage Leadership Academy ............................................................... 16-17
Creating an Innovation-Capable Organization ............................................... 18-19
Best-Selling On-Site and Hosted Programs .......................................................20
Courseware Licensing ......................................................................................21
Leadership and Talent Assessments ..................................................................22
2013-2014 Training Schedule and Accreditations ..............................................23
Table of contents
Training Solutions +1.781.402.5555 Training Solutions 4
Program based on the change and transition work of William and Susan Bridges
Even with a change strategy in place, plans are abandoned, implementation is delayed, or employee resistance is unexpectedly high. Proper management of the human side of change is the critical missing link in change initiatives. In exclusive partnership with William Bridges & Associates, Linkage offers the highly-acclaimed Three-Phase Transition Model™ to address the human side of change. William Bridges’ model has provided individuals and organizations across sectors with a framework for successfully embracing change.
Who should attendHR and OD professionals with a background in change management
Benefits and outcomes• Lead individuals through strategic change initiatives
• Develop essential coaching skills to help employees deal with change and loss
• Receive access to virtual development for continued learning and knowledge sharing
• Become part of an established network of Bridges Certified Trainers
William Bridges & Associates’ mission is to give people the learning and tools to deal productively with change. William Bridges & Associates has provided leadership consulting and executive development services to individuals, teams, and organizations dealing with major change and transitions for over two decades. Linkage is proud to be the exclusive provider of William Bridges’ transition programs—available publicly, on-site, in a hosted format, and for licensing.
Organizations of all kinds—private, nonprofit, educational—are implementing transformational changes to survive and thrive in today’s global economy. Large-scale strategic changes are layered on top of the usual necessary upgrades and solutions to problems. These changes all impact a workforce that is near the breaking point. This has profound implications on the success of all of these change initiatives.
Linkage’s Leading Organizational Transition: Train-The-Trainer Program, offered in exclusive partnership with William Bridges & Associates, helps organizations increase productivity and decrease anxiety during periods of change by teaching them how to properly manage the human side of change.
The curriculum is based on the Three-Phase Transition ModelTM
Managing effective and sustainable change
Leading Organizational Transition: Train-The-Trainer Program
Training Solutions 5
Program componentsThis Train-The-Trainer program certifies you to deliver two skill-building workshops that organizations commonly license for large-scale rollouts. Licensing is a cost-effective option for your organization. We also offer two interactive action planning toolkits to complement the courseware. Call +1.781.402.5555 for details.
Managing Organizational Transition
This program provides a framework and tools for supervisors, managers, directors, and executives to minimize the distress and disruptions that change creates, and helps renew commitment and creativity.
This course features practical tools including: Action Planning, Strategies to Manage Transition, Using Transition Monitoring Teams, and Coaching People in Transition.
Individual Transition in Organizations
This program helps individuals manage and understand the process they are going through, and develop individual action plans to enhance their ability to successfully grow through times of rapid and significant change.
This course features tools to help participants: Manage Endings, Enable New Beginnings, Deal with Constant Change, and Build Resilience.
Upon successful completion of the Train-The-Trainer program, you become a Bridges Certified Trainer, a transferable certification that lasts throughout your career. Through Linkage, Bridges Certified Trainers can acquire materials for future deliveries of Managing Organizational Transition and Individual Transition in Organizations. Linkage also offers free quarterly development webinars for Certified Trainers.
Supporting resourcesProgram curriculum based on William Bridges’ best-selling book, Managing Transitions.
Only •Exclusive partnership with William Bridges & Associates
•Become certified to deliver two transition skill-building workshops
•Build credibility as a change agent
Open-enrollment dates:
2014 Dates and Locations
Jul. 28-30, BostonSept. 23-25, BostonOct. 7-9, New York Oct. 21-23, ChicagoNov. 11-13, Los AngelesDec. 3-5, Boston
Host option available
Tuition: $2,595Duration: 3 days
Leading Organizational Transition: Train-The-Trainer Program
Training Solutions +1.781.402.5555 Training Solutions 6
Through coaching, leaders learn how to optimize the value of human capital. Coaching helps leaders clarify their vision, beliefs and values, and stretches their capacity to lead and influence. As a result, leaders become catalysts for change within their organizations and encourage organizational learning. Coaching has emerged as the fundamental way to help individuals learn to think and work together more efficiently. The Coaching Leaders Certification Program offers a unique coaching experience that helps you facilitate productive change in people, teams, and systems by enabling leaders to uncover possibilities that might have otherwise gone unrealized.
Difficult-to-master, coaching is a critical capability that requires practice, support, and continuous learning. Linkage has specialized in leadership coaching for 25 years, successfully guiding individuals, teams, and Fortune 500 organizations to drive behavioral change in alignment with their business strategy. The Coaching Leaders Certification Program is a hands-on, skill-building workshop facilitated by a Linkage master coachwho has 20+ years of business and industry experience.
During this intensive program, you will learn the four stages of Linkage’s proven Coaching Leaders Model™ and acquire key tools to expedite and sustain the coaching process. You will also explore information-gathering techniques and assessments necessary for coaching toward a desired behavioral change. A detailed coaching simulation on day three allows you to apply your learnings in a live situation while gaining feedback from your master coach and peers. The program includes pre-work (including online assessments), post-work, and homework on both nights of the program.
Who should attendBusiness coaches and internal HR/OD and LD professionals
Benefits and outcomes• Achieve client objectives to systematically develop and retain top talent
• Share best practices and network with other coaches
• Walk away with an assessment of your own skills
• Benefit from continued learning through virtual sessions and case studies
Coaching for success
Agreement
AlignmentAcceleration
Action
Coaching Leaders Model™
The Coaching Leaders Certification Program
Training Solutions 7
Program components
Pre-work• The required pre-work allows you to sample our tools and content, and to get
experience and practice with our proprietary assessments
• The autobiography exercise is completed prior to the course for self-development and to gain experience with one of the key tools in the Coaching Leaders process
• Completion of two online self-assessments with in-depth reports—Linkage’s Leadership Assessment Instrument™(LAI) and Linkage’s Essential Coach Instrument™
Post-work• Receive 2.5 hours of coaching from your master coach via phone
• Participate in three interactive webinars led by Linkage’s team of master coaches on targeted coaching topics
• Integrate your new skills and write a case study summarizing your experience in coaching a colleague over a six-month period
Foundations of Coaching Leaders Goal Setting
Application of Skills
• Contracting
• Information gathering
• Moving into the coach’s role
• The personal agenda for change
• Common derailers in coaching leaders
• Common dilemmas in coaching leaders
• Monitoring and sustaining change
• Practicing and assessing your skills
• Intensive coaching simulation
• Summary and next steps to certification
Day 1: Day 2: Day 3:
Only •Approved for 21 CCE credits through the International
Coaching Federation
•Proven tools to accelerate your coaching practice
•Skill-building through live simulation and real-time feedback
•Assessments delivered through personalized reports
Curriculum
Open-enrollment dates:
2014 Dates and Locations
Sept. 9-11, Boston
Host option available
Tuition: $3,995Duration: 3 days
The Coaching Leaders Certification Program
Training Solutions +1.781.402.5555 Training Solutions 8
Offered in cooperation with
Linkage’s Organization Development Certificate Program is a structured curriculum designed to advance your skills and knowledge as an organization development practitioner, while providing you with the tools and techniques to help your organization achieve greater results. At Linkage, developing organizations is our business. Our team is dedicated to research, product development, assessment, and delivery. With the Organization Development Certificate Program we bring you programs that combine research-based methods and expert delivery. Linkage’s Organization Development Certificate Program will help you address your most pressing challenges head-on.
Who should attendOD, training, and HR professionals who want to acquire OD methodology and techniques to drive business results
Benefits and outcomes• Acquire practical OD tools and resources
• Strengthen your own OD platform
• Join an expanded network of OD professionals
Program CurriculumThe curriculum is based on Linkage’s Organization Design Wheel™. This model defines the characteristics—organization, direction-setting, people, processes and tools—common to high-performance workplaces:
Organization: Define how high-performing organizations connect their resources to ensure the utmost levels of productivity
Direction-Setting: Help practitioners become business partners on critical issues—such as where the organization is heading, who should be leading it, and how the vision should be communicated
People: Guide practitioners through the methods and tools needed to drive a culture of performance and trust in order to optimize the organization’s capabilities
Processes and Tools: Facilitate change initiatives that add direct value to the bottom line
The practice of organization development has never been more critical. But to have a measurable impact, and a seat at the decision-making table, HR and OD professionals must shift from operating within a reactive and transactional service model to developing more proactive and strategic alliances with line leaders. To help HR and OD professionals succeed in this new paradigm, the newly redesigned Organization Development Certificate Program—based on Linkage’s Organization Design Wheel™—now features the new Strategic HR Business Partner Certification Program.
Designed for HR and OD professionals transitioning into strategic business partner roles, this new Certification Program helps you expand your understanding of the critical value drivers, strategy, and performance metrics necessary for business success. It also helps you strengthen your HR consulting skills to establish a renewed level of credibility and to build your brand as a valued strategic business partner.
Advancing your skills and knowledge as an OD practitioner
Organization Design WheelTM
The Organization Development Certificate ProgramNewly Redesigned
Training Solutions 9
Only •Partnership with DePaul University in Chicago
•Approved for HRCI/NASBA continuing education credits
•Networking opportunity with experienced OD practitioners
Org
aniz
atio
n
Dir
ecti
on-
Set
ting
Peo
ple
Pro
cess
es a
nd T
oo
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CORE CURRICULUM (select one)
The Strategic HR Business Partner Certification Program (p. 12)—$2,595
X X
Organization Analysis and Design (p. 15)—$1,395 X
ELECTIVE COURSES (select three)
Leading Organizational Transition: Train-The-Trainer Program (p. 6)—$2,595
X
The Coaching Leaders Certification Program(p. 8)—$3,995
X
Strategic Thinking (p. 14)—$1,395 X
Systems Thinking (p. 14)—$1,395 X
Creating an Innovation-Capable Organization (p. 18)—$1,495
X
Certificate length: Four courses (not concurrent), at least one of which must be a core course and the remaining three courses may be chosen from the electives; recommended program completion is within twelve months.
Open-enrollment dates:
Schedule
See individual courses for complete schedules with locations.
Tuition:
Combined prices of selected programs as identified to the left. Receive 15% off of the total tuition when registering for all four courses at once.*
*Offer not applicable to prior registrations and cannot be combined with any other discount. Payment must be received in full at time of registration to receive discount.
The Organization Development Certificate ProgramNewly Redesigned
Training Solutions +1.781.402.5555 Training Solutions 10
Over the past decade, HR professionals have gradually shifted from operating within a reactive and transactional service model, to developing more proactive and strategic alliances with line leaders. This role is often described as an HR business partner or strategic business partner. The following attributes are common to those who have successfully completed this transition:
Demonstrating mastery of the transactional HR processes
Establishing the necessary processes to support all employee-related decisions
Aligning personal objectives with larger, organizational strategic priorities
Becoming a strategic HR business partner is more than just a new title. It takes the right mix of business acumen and HR mastery combined with a keen set of consulting skills which are not required in a traditional HR role. The Strategic HR Business Partner Certification Program helps you look at your business through a different lens and evaluate your competency as a consultant through a time-tested assessment. It will also help you make sense of how your initiatives and outputs can add significant value and enhance your credibility with the leaders in your organization.
Who should attendHR generalists, specialists, and consultants, either transitioning, or looking to acquire the skills and competencies needed to transition into a new strategic HR business partner role.
Benefits and outcomes• Leverage a competency-based assessment to evaluate strengths
and opportunities in HR expertise, strategic consulting, and business acumen
• Understand fundamental financial metrics and learn to leverage analytical capabilities to drive strategy
• Align business strategy with the HR agenda
• Gain an understanding of the strategic consulting process
Building strong alliances to drive results
1
2
3
The Strategic HR Business Partner Certification ProgramNew
Strategic HR Partner ModelTM
Training Solutions 11
Post-work• Participate in interactive development webinars
• Complete and submit a case study based on a real client engagement
Only •Assessment mapped to the requisite skills of a strategic business partner
•Facilitators who are experienced HR practitioners
•Pragmatic, tool-based approach that is readily applicable
Understanding the Business HR Expertise
Strategic Consulting
• What is a Strategic Business Partner?
• Organizational strategy
• HR financial literacy
• Key business-related HR issues
• Talent
• Change and transition
• Elements of a specific engagement
• Creating the partnership
• Establishing your brand and building your practice
Day 1: Day 2: Day 3:
Curriculum
Program components
Pre-work• Complete the Strategic HR Partner Assessment™
• Read and come prepared to discuss a business case study
Open-enrollment dates:
2014 Dates and Locations
Sept. 22-24, ChicagoNov. 10-12, ChicagoDec. 8-10, New York
Host option available
Tuition: $2,595Duration: 3 days
Upon completion of the program, become certified in Linkage’s evidence-based tools and methodology to develop effective HR business partnerships for greater results.
The Strategic HR Business Partner Certification ProgramNew
Training Solutions +1.781.402.5555 Training Solutions 12
Systems Thinking
Strategic Thinking
More than ever, today’s leaders need the ability to execute tactically, as well as work and think strategically. To do this, you must be able to look outside your own area of responsibility for new ideas, discern the true value of the data you collect, and craft solutions with the potential to deliver real strategic value. Discover your capabilities as a strategic thinker, gain an understanding of the key components of strategic thinking, and apply practical tools through an instructional case study.
Who should attendLine and HR & OD leaders and managers who want to think more strategically about their work and its value to the organization
Benefits and outcomes• Learn practical approaches for identifying key strategic issues and opportunities
• Build strategic thinking into your work regimen
• Sort through ambiguity and information clutter to focus on what matters strategically
• Acquire the perspective and tools to create an environment in which you, your colleagues, and key players can think and work more strategically
To be effective as a leader, making connections between seemingly separate,unconnected events, factors, and processes is imperative. In this interactiveprogram, we help you understand and simplify these complex, dynamic businessproblems so that you can deal with them at the root of the cause. By using avariety of approaches and tools, including a classic simulation (The Beer Game™),you experience and master the principles of systems thinking.
Who should attendAnyone who wants to understand how to break down complex problems to makethem easier to solve
Benefits and outcomes• Demystify systems thinking for yourself and your colleagues
• Enhance your understanding of complex and changing organizational problems
• Develop your capabilities to model and test business assumptions, problems, and decisions
• Diagram the cause-and-effect relationship of problems and decisions
• Walk away equipped to understand and influence complex dynamic systems
Open-enrollment dates:
2014 Dates and Locations
Sept. 29-30, Chicago
Host option available
Tuition: $1,395Duration: 2 days
Open-enrollment dates:
2014 Dates and Locations
Oct. 1-2, Chicago
Host option available
Tuition: $1,395Duration: 2 days
Training Solutions 13
Free Webinars
Organization Analysis and Design
Want a Seat at the Table? A How-To Guide to Aligning Your HR Agenda to the Business StrategyJuly 17, 2014 – 1:00 PM ET
3 Keys for Developing High-Performing Teams August 7, 2014 – 1:00PM ET
Change That Sticks: The Seven Rules of Transition ManagementFebruary 20, 2014 – 1:00 PM ET
Change That Sticks: The Seven Rules of Transition ManagementSeptember 15, 2014 – 1:00 PM ET
Coaching Leaders: The Art of Goal SettingNovember 13, 2014 – 1:00 PM ET
Webinar details and registration available online at www.mylinkage.com.
Subscribe to the Linkage Leadership blog: your source for timely, relevant content on leadership development-related topics that matter to you. Visit www.mylinkage.com/email.
The design of an organization can impact everything, from proper work flow to ultimate success at the bottom line. In this program, you will learn the dynamics, processes, and challenges inherent in analyzing and designing an organization to achieve business results. Explore a systematic approach for guiding an organization design effort—from problem identification, to design recommendations, and planning the transformation.
Who should attendOD practitioners and anyone with a background in OD methodology
Benefits and outcomes• Identify problems, key roles, and phases in the organization analysis
and design (OAD) process
• Leverage the two critical domains of OAD work—analyzing the current business model and facilitating design enhancements
• Ensure your analysis, design, and transformation efforts follow a systemic approach aligned with the organization’s mission and values
Join us for a free 1-hour webinar…
Open-enrollment dates:
2014 Dates and Locations
Sept. 25-26, ChicagoNov. 13-14, ChicagoDec. 11-12, San Francisco
Host option available
Tuition: $1,395Duration: 2 days
Training Solutions +1.781.402.5555 Training Solutions 14
At Linkage, we understand the needs of high-potential leaders, and we provide a proven approach to develop your talent.
The High Impact Leadership Model™, a proven leadership competency model, co-developed by Linkage and Warren Bennis, serves as the foundation for the Linkage Leadership Academy. The result of a two-year, in-depth longitudinal study, the High Impact Leadership Model™ identifies the key leadership responsibilities, competencies, and skills that differentiate superior leaders from the rest.
If you are looking to strengthen the leadership capabilities of your organization, we urge you to contact Linkage to learn more about this transformational leadership opportunity.
The mission of the Linkage Leadership Academy is to accelerate the development of leaders so that they can reach higher levels of success and produce better results for their organizations. The Linkage Leadership Academy accomplishes this by developing essential competencies and skills, introducing new approaches and global best practices, and inspiring personal commitment to leadership development.
A best-selling licensable program, the Linkage Leadership Academy is a four-day immersion program that integrates the best learning methods employed by executive education programs to deliver accelerated leadership growth.
Who should attendEmerging leaders and high-potential managers capable of scaling 2+ levels
Benefits and outcomes• Apply proven tools to build accountability and alignment to
achieve results
• Use emotional intelligence to improve workplace communications and relationships
• Learn how to use a step-by-step process for leading change
• Learn the five disciplines of the results-oriented leader and the behaviors that shape a results-focused culture
• Develop a process to clarify your team’s work requirements and drive the capabilities critical to its execution
Program componentsPersonalized reports derived from powerful assessmentsFull 360-degree personality assessments are administered to evaluate leadership styles and their impact on the organization.
Action learning High-potential leaders learn to address critical organizational challenges through action-oriented activities.
Distinctive learning experiencesExperience simulations, case studies, proven tools, and best practice approaches from around the world.
Practical takeawaysWork with models, skills, and tools that have immediate applicability and impact.
Best-in-class facilitatorsMeet our best-in-class faculty comprised of experienced business and academic leaders, most with 20 or more years of experience.
Developing emerging and next-generation leaders
High Impact Leadership Model™
The Linkage Leadership Academy
Training Solutions 15
Do you have an intact team to train? Ask us about our licensing and on-site options and save on travel and training expenses.
Only •Proven assessments delivered through personalized reports
• Immediate application of learning principles
•Customizable content to meet specific training and business needs
Self-Awareness—Who Are You as a Leader?
Building a Climate of Commitment
Making Connections—Developing Others and Executing Results
Recalibrating Your Leadership Agenda
• Leadership and vision
• Your leadership agenda
• Maximizing your impact
• Your leadership capabilities
• Emotional and social intelligence
• Shackleton’s Way
• Trust and communication
• Change leadership
• Conflict management styles
• Coaching
• Executing results
• Your leadership story and timeline
• Goal setting and planning
Day 1: Day 2: Day 3: Day 4:
Program components (cont.)
Pre-workComplete four assessments:
• Linkage’s Leadership Assessment Instrument™(LAI)
• Emotional Intelligence Assessment
• Optimism Assessment
• Change Readiness Assessment
Curriculum
Open-enrollment dates:
2014 Dates and Locations
Nov. 18-21, Calgary Dec. 2-5, Washington, DC
Host option available
Tuition: $3,495Duration: 4 days
The Linkage Leadership Academy
Training Solutions +1.781.402.5555 Training Solutions 16
There is only one demonstrated way for organizations to grow: effective, targeted use of innovation. Linkage creates organizations that are capable of innovating effectively, and leaders who are capable of driving innovation at all levels of the organization. By aligning people, processes, and systems, we improve your capability to foster innovation and deliver business growth quickly.
With Creating an Innovation-Capable Organization, offered in exclusive partnership with innovation expert Stephen M. Shapiro, learn how to develop the competency of innovation in your organization to out-innovate your competition.
Offered in exclusive partnership with Stephen M. Shapiro
What if everything you know about creating a culture of innovation is wrong? What if the way you are measuring innovation is hindering its very success? What if your market research is asking all of the wrong questions? With Creating an Innovation-Capable Organization, accelerate innovation and time-to-market by focusing on challenges, not ideas. Increase your company’s value add by moving from event-focused innovation to a fully innovation-capable organization.
Who should attendHR and OD professionals and leaders, managers, and executives who are committed to learning a proven process for creating a culture of innovation within their organization
Benefits and outcomes• Learn to ask better questions to accelerate innovation
• Learn why you should hire people who don’t fit the mold to maximize your team’s potential
• Improve relevancy of solutions to better meet market needs by standing in your customers’ shoes
• Mitigate risk of failure through experimentation and open innovation
Driving growth through innovation
Three Levels of Innovation Model™
System
Capability
EventVALU
E A
DD
SOPHISTICATIONAs president and CEO of 24/7 Innovation, Stephen Shapiro has worked extensively with global organizations in over 40 countries. Prior to that, he trained more than 20,000 consultants in innovation during his 15 year-tenure with Accenture. His latest book, Best Practices are Stupid: 40 Ways to Out-Innovate the Competition, was selected as the best innovation and creativity book of 2011 by 800-CEO-Read, and has been featured on ABC News, CBS Interactive’s BNET, Investor’s Business Daily, and more.
Creating an Innovation-Capable Organization
Available in a train-to-trainer format and for licensing.
Training Solutions 17
Program components
Aligning strategy and process
Introduction
• What is innovation and why does it matter?
• Use Stephen Shapiro’s Personality Poker® to guide team discussions
• Learn about the Three Levels of Innovation
Strategy
• Examine true “pain points” for your customers
• Use simplification to innovate
Process
• Create a diverse innovation portfolio
• Learn about the challenge-driven organization
• Innovation to solve problems and save resources
Aligning leadership and culture
Motivation
• Learn about motivators and demotivators
• Identify barriers and obstacles that inhibit innovation
Measures
• Discover four types of innovation measures
• Learn to avoid the performance paradox
• Develop a reward system that encourages innovation
High-Performing Teams
• Assess your current team and gaps
• Identify the right role for the right people
Leadership and Culture
• Identify the key roles of leadership
• Learn why failure has been over-glorified, and how experimentation can mitigate risk
Creating an Innovation-Capable Organization
• Use the Innovation-Capable Organization AssessmentTM to address key gaps in your organization’s strategy
Only •Offered in exclusive partnership with innovation expert,
Stephen M. Shapiro
•Practical tools and a defined process to build innovative cultures
• Interactive exercises focused on real innovation challenges
• In-depth review of distinct innovation types and styles
Open-enrollment dates:
2014 Dates and Locations
Sept 23-24, AtlantaNov. 4-5, Boston
Host option available
Tuition: $1,495Duration: 2 days
Creating an Innovation-Capable Organization
Training Solutions +1.781.402.5555 Training Solutions 18
Best-Selling On-Site and Hosted Programs
In addition to the open-enrollment offerings listed in this catalog, clients regularly enlist us to deliver the following programs to their leaders and managers in an on-site or hosted setting. Both options are cost-effective ways to bring targeted skill-building training to your employees.
Partial list of additional workshops available in an on-site and hosted format:
Achieving Results: Winning Through Alignment and Flawless ExecutionLearn the culture-shaping leadership behaviors, practices, and tools to achieve desired results.
Coaching Skills for Business LeadersLearn coaching techniques to effectively guide team members to reach organizational expectations and improve bottom-line results.
Essential Management SkillsLearn hands-on tools and proven people management techniques that apply to both individuals and teams to improve performance.
Leading Across Organizational Boundaries: Finding Common Ground Increase your sensitivity to the cross-business systems and interpersonal issues that impact your ability to get work accomplished.
New Leading and Influencing in a Matrix Environment Bring your leaders practical tools and techniques to drive results in a non-hierarchical management structure.
Leading High-Performing TeamsLearn practical skills, tools, techniques, and requirements for high-performance team leadership.
The Leadership Assessment Instrument™ (LAI) Certification ProgramDesigned for leaders and coaches interested in administering, interpreting, and delivering actionable feedback from the LAI. Includes two 360-degree assessments, targeted training sessions, and a development guide.
For more information about these programs and our flexible on-site and hosted training options, call +1.781.402.5555.
Training Solutions 19
WE DEVELOP. YOU DELIVER. IT’S AS EASY AS 1, 2, 3.
You select the courseware you need
We train your delivery team You deliver
Do you have a large training population, your own facilitators, and need industry-leading courseware on leadership, management, HR, and OD?
Certify your internal trainers to deliver a Linkage program—when and where you want—and realize substantial savings on travel, facilitation, and development costs.
Linkage licensing offers a full-range of off-the-shelf and customized training programs and workshops to choose from (including the many titles listed in this catalog.)
The Linkage Difference
We can…
•Work with you to assess your training needs
•Customize our programs to meet your preferred method of delivery
•Train your facilitators to deliver targeted curriculum designed to meet your business objectives
•Help integrate our content into your overall strategy
For more information, call +1.781.402.5555.
Courseware Licensing
Linkage’s assessments are the cornerstone of our flagship training programs. When combined with skill-building curriculums, the results are transformative. They are also available for you to use independently in other talent-related initiatives in your organization.
Combined with your facilitation, our business-focused assessments are the start of a journey of discovery, insight, and impact. They help leaders, individual contributors and teams become more aligned, committed, and capable. Our time-tested assessments have been used by 78,000 leaders in 68 countries.
Below is a sample of our assessments available in either a self- or 360-degree format.
Best-seller The Leadership Assessment Instrument™
New The Team Effectiveness Assessment™
New The Strategic HR Partner Assessment™
Who It Helps Leaders and leadership teams
What It Measures The five key competencies and six critical skills required for high-performance leadership, as identified in collaboration with leadership expert Warren Bennis
How It Works Online self-assessment, interview, or 360-degree assessment
What It Provides An incisive profile of leadership strengths and risks, an online action-planning module, and coaching tools to support improvement and encourage accountability
Who It Helps Leadership, work, virtual, and cross-cultural teams
What It Measures The five key factors and 20 attributes associated with high-performing teams
How It Works After team members complete an online assessment, reports contrast members’ perceptions of the team, encouraging individuals to shift into a shared vision of how they can be successful
What It Provides Broad insights and an improvement agenda for a team or team leader
Who It Helps HR generalists, specialists, and business partners (individuals or teams)
What It Measures The six key competencies required to be a successful Strategic HR Business Partner
How It Works Online self-assessment, or for broader insights a multi-rater version allows input from key stakeholders including clients, employees, peers, managers, and direct reports
What It Provides An individual or group profile highlighting strengths and opportunities for improvement among the six competencies
For more information on how to start leveraging our best-in-class assessments, call +1.781.402.5555.
Leadership and Talent Assessments
New The Women In Leadership Assessment™
Who It Helps Women who have or aspire to positions of leadership
What It Measures Eleven competencies that superior women leaders demonstrate to lead authentically, lead others, and lead the future
How It Works Online self-assessment or 360-degree assessment
What It Provides In-depth quantitative and qualitative feedback, including questions to ignite insight on the competencies demonstrated by superior female executives and how to develop these capabilities
Training Solutions 21
Northeast RegionBostonNew York City
Central Region CalgaryChicago
Southern RegionAtlantaWashington, DC
Western RegionLos AngelesSan Francisco
Leading Organizational Transition: Train-The-Trainer Program (p. 6)
BOS 9/23-25NYC 10/7-9BOS 12/3-5
BOS 7/28-30CHI 10/21-23
LA 11/11-13 24 19.5
The Coaching Leaders Certification Program (p. 8)
BOS 9/9-11 24 19.5 21
The Strategic HR Business Partner Certification Program (p. 12)
NYC 12/8-10 CHI 9/22-24CHI 11/10-12
24
Strategic Thinking (p. 14) CHI 9/29-30 16 13
Systems Thinking (p. 14) CHI 10/1-2 16 13
Organization Analysis and Design (p. 15)
CHI 9/25-26CHI 11/13-14
SF 12/11-12 16 13
The Linkage Leadership Academy (p. 16)
CAL 11/18-21 DC 12/2-5 32 26
Creating an Innovation-Capable Organization (p. 18)
BOS 11/4-5 ATL 9/23-24 16 13
NASBALinkage is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Questions or concerns regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN 37219-2417. For more information, visit www.nasba.org.
HRCILinkage training programs have been approved for recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI.) For more information about certification or recertification, visit www.hrci.org.
2014 Training Schedule and Accreditations
Click on course titles for dates and full program details.
Training Solutions 22
3749
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200 Wheeler Road Burlington, MA 01803
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TO LEARN MORE:
Linkage200 Wheeler RoadBurlington, MA 01803
Reserve your seat(s)You may enroll by contacting Linkage at:+1.781.402.5555www.linkageinc.com/trainingWe encourage early enrollment to ensure ample time to complete the pre-work featured in many of our programs.
Open-enrollment tuitionParticipate as an individual*:Register within 8 weeks of the start date of the program............................ Standard program tuitions apply as listed throughout Register between 12 and 8 weeks prior to the start date of the program ... Save 10% off of your program tuitionRegister more than 12 weeks prior to the start of the program................... Save 15% off of your program tuition
Build a team*: Register 3+ participants at once for a single program ................................ Save 15% off of each seat
*Early bird and team pricing options cannot be combined with any other discounts and are not applicable to prior registrations. Payment must be received in full at time of registration to benefit from special discounts. To take advantage of an early bird or team discount, please call Linkage at +1.781.402.5555.
Workshop registration and payment policyAll workshop costs include a non-refundable processing fee of $275. Linkage reserves the right to cancel or reschedule any event. In the event of a program cancellation, we make every effort to notify participants 4-5 weeks prior to the event. Therefore, we recommend purchasing a refundable airfare. Linkage is not responsible for any airfare penalties, travel or hotel charges that may be incurred due to canceled or rescheduled events. Registrations processed online within eight weeks of the start date of a program must be paid in full at the time of registration. Payment(s) must be made in U.S. dollars.
Cancellation policyAll cancellations, substitutions, and reschedule requests must be made in writing via email to Linkage Customer Service at [email protected] or via fax to +1.781.402.5556 no later than five weeks from the start of the event. A $275 administrative fee will be applied to all cancellations and reschedule requests, no matter when the cancellation or request is made. All cancellations five weeks or less from the start date of the event or program, including “no shows,” are subject to the full program or event fee, with no exceptions. An organization may substitute a colleague for the original registrant at any time prior to the start of the workshop at no charge; this substitution should be made in writing five weeks prior to the start of the event.
Linkage works with leaders and leadership teams worldwide to build organizations that produce superior results. For over 25 years, we have delivered on this promise by strategically aligning leadership, talent, and culture within organizations globally. We do this by providing strategic consulting on leadership development and talent management topics and through our learning institutes, skill-building workshops, tailored assessment services, and executive coaching. Linkage is headquartered in Burlington, Massachusetts with operations in Atlanta, Minneapolis, New York, San Francisco, St. Louis and outside the U.S. in Athens, Bangalore, Brussels, Buenos Aires, Hong Kong, Istanbul, Kuala Lumpur, Kuwait City, Mexico City, Seoul, Shanghai, Singapore, and Sydney.
