Transformational Change?Transformational Change?The Potential Impact of ICT on The Potential Impact of ICT on

Museums, Libraries and ArchivesMuseums, Libraries and Archives

Bob Sharpe, Director of ILS, Bob Sharpe, Director of ILS,

University of PlymouthUniversity of Plymouth

Liz Lyon, Director of UKOLN, Liz Lyon, Director of UKOLN,

University of BathUniversity of Bath

OutlineOutline

• Introduction and ContextIntroduction and Context

• Government AgendasGovernment Agendas

• Where are we now? Where are we now?

• Our users’ world in 2014Our users’ world in 2014

• ICT Developments in next 10 yearsICT Developments in next 10 years

• Impact on LMAsImpact on LMAs

Introduction and ContextIntroduction and Context

• SWMLAC is preparing an ICT StrategySWMLAC is preparing an ICT Strategy– Employing consultantsEmploying consultants– Board members, staff and key players Board members, staff and key players

working togetherworking together

• Issues discussed at the SWMLAC BoardIssues discussed at the SWMLAC Board• Not SWMLAC policyNot SWMLAC policy

– Personal viewsPersonal views

• Beware futurologists…Beware futurologists…• Controversial?Controversial?

Government AgendasGovernment Agendas

• Lifelong LearningLifelong Learning

• eGovernmenteGovernment

• Social InclusionSocial Inclusion

• Widening participationWidening participation

• Adult and Community based learningAdult and Community based learning

• Work based learningWork based learning

Our users’ world in 2004Our users’ world in 2004

• Jane – not yet bornJane – not yet born

• Alice - an 8yr oldAlice - an 8yr old

• David - a 17yr oldDavid - a 17yr old

• Bob - a senior managerBob - a senior manager

Where are we now?Where are we now?

• The conceptThe concept

• The physical environmentThe physical environment

• The virtual environmentThe virtual environment

• Three domainsThree domains

• How are they linked?How are they linked?

Brand name

Brand concept

Brandedenvironments

Brandedproducts/services

Specific communications

A B

C D E F G

Lifelong learning

Idea Cafe Idea card

Learn directIdea podIdea mobile

Idea Store Idea net

Bow – Pilot site: Facts and Bow – Pilot site: Facts and FiguresFigures

• 3 fold increase in visitors compared to 3 fold increase in visitors compared to the two libraries it has replacedthe two libraries it has replaced

• 40% increase in issues40% increase in issues

• CD loans have doubledCD loans have doubled

• Membership has doubledMembership has doubled

• Enrolments for lifelong learning have Enrolments for lifelong learning have doubleddoubled

• Refurbishment costs £1,500/sqmRefurbishment costs £1,500/sqm

Our users’ world in 2014Our users’ world in 2014

• Jane – a 7yr oldJane – a 7yr old

• Alice - an 18yr oldAlice - an 18yr old

• David - a 27yr oldDavid - a 27yr old

• Bob - just retiringBob - just retiring

…………Introducing Introducing JaneJane

Introducing Alice……Introducing Alice……

Introducing David……Introducing David……

Introducing Bob ……Introducing Bob ……

ICT Developments in next 10 ICT Developments in next 10 yearsyears

• Draw on developments outside the Draw on developments outside the cultural heritage sectorcultural heritage sector

• ITIT

• eBusinesseBusiness

• eScienceeScience

• Moving towards the Vision of: Moving towards the Vision of:

““a single virtual shared collaborative a single virtual shared collaborative space”space”

Pervasive technologyPervasive technology

• Ubiquitous accessUbiquitous access

• You will be able to access You will be able to access information at anytime and information at anytime and anywhereanywhere

• Trusted systemsTrusted systems

• You will be able to perform online You will be able to perform online transactions in a secure environmenttransactions in a secure environment

Autonomic computing Autonomic computing

• ““Intelligent” systems which are:Intelligent” systems which are:– System-awareSystem-aware– Self-configuring, Self-healing, Self-optimising, Self-configuring, Self-healing, Self-optimising,

Self- protecting Self- protecting – Environment-awareEnvironment-aware– Highly distributedHighly distributed– Open and collaborativeOpen and collaborative

• Your computer systems will manage Your computer systems will manage themselvesthemselves

Distributed eResource banksDistributed eResource banks

• Trusted repositoriesTrusted repositories• Automatic generation of metadataAutomatic generation of metadata

– At sourceAt source– For curation and preservationFor curation and preservation– For management For management – For discoveryFor discovery

• Semantic interoperabilitySemantic interoperability• You will be able to find rich resources You will be able to find rich resources

using your own words and languageusing your own words and language

eUtilities:eUtilities: Software tools and Software tools and servicesservices• Off-the-shelf tools Off-the-shelf tools

– IntegratedIntegrated– PersonalisedPersonalised– User-friendlyUser-friendly– CollaborativeCollaborative– IntelligentIntelligent– ExtensibleExtensible

• Assistive agentsAssistive agents• You will have a sophisticated toolset to allow you You will have a sophisticated toolset to allow you

to analyse, mine, model and visualise a truly vast to analyse, mine, model and visualise a truly vast array of digital dataarray of digital data

Impact on Museums, Libraries, Impact on Museums, Libraries, and Archives – and Archives – Key Issues (1)Key Issues (1)

•FundingFunding– ProjectsProjects– Sustainable income streamsSustainable income streams– Declining revenueDeclining revenue

• Rights management and licensingRights management and licensing

• Digital memory managementDigital memory management– Digital born dataDigital born data– Preservation and CurationPreservation and Curation

Impact on Museums, Libraries, Impact on Museums, Libraries, and Archives – and Archives – Key Issues (2)Key Issues (2)

• StandardsStandards– InfrastructureInfrastructure– Preservation and curationPreservation and curation– MetadataMetadata

• Technology drives changeTechnology drives change

• Opportunities to reach non usersOpportunities to reach non users

• How far will it go?How far will it go?

Impact on MLAs Impact on MLAs – Large / Medium – Large / Medium OrganisationsOrganisations• New FocusNew Focus

• New business / operational modelsNew business / operational models

• Embed new servicesEmbed new services

• Change balance of operationChange balance of operation

• How?How?– STOP doing somethingSTOP doing something– Invest to changeInvest to change– New eServices units to kick start changeNew eServices units to kick start change– PartnershipsPartnerships

Impact on MLAs Impact on MLAs – Small ‘Organisations’– Small ‘Organisations’

• Can’t do it all yourselfCan’t do it all yourself

• Key areasKey areas– Shop windowShop window– CatalogueCatalogue– Collaboration and partnershipCollaboration and partnership

•Sub-regional / regional co-operative venture?Sub-regional / regional co-operative venture?

•Large and small together?Large and small together?

•Shared catalogue and website?Shared catalogue and website?

– New sources of funding??New sources of funding??

To rise to the challenge we To rise to the challenge we needneed

•Creative leadershipCreative leadership

•Development of people, services Development of people, services and facilitiesand facilities

•Access to expertise Access to expertise

•Adoption of global standardsAdoption of global standards

• Investment in change not short Investment in change not short term projectsterm projects

To rise to the challenge we To rise to the challenge we needneed

•Models for business changeModels for business change

•A willingness to collaborateA willingness to collaborate

•To work To work ‘outside the boxes’‘outside the boxes’

•Transformational Change….Transformational Change….

Questions and ContactsQuestions and Contacts

• ContactsContacts– Liz Lyon Liz Lyon e.lyon@ukoln.ac.uke.lyon@ukoln.ac.uk– Bob Sharpe Bob Sharpe

bob.sharpe@plymouth.ac.ukbob.sharpe@plymouth.ac.uk