Travel Training Program

Planning Your Trip

[Insert Image]

Getting Started!

You can: Call [Insert transit

agency]

Use [Insert online Trip Planner]

Use route maps and schedules

[Insert Image of route map]

Call [Insert Transit Agency]

[Insert Customer Service Telephone Number]

[Insert Customer Service Centre Hours]

[Insert Image of telephone and customer service representative]

Route Maps and Schedules

Maps and schedules are available at: [Insert locations]

[Insert Images of a map and a schedule]

How to read a route map

On your route map you should mark:

Your location

Your destination

Landmarks

Transfer points

[Insert image or route map]

Plan your trip with [Insert trip planner]

Plan your trip online!

Go to [Insert website]

[Insert instructions]

[Insert image of trip planner]

If you use a mobility device…

You will need to find out:

If your mobility device will fit on the vehicle

Length?

Width?

Weight?

If the stations and stops are accessible

[Insert images of mobility devices]

Transfers

Check your route map and [Insert online Trip Planner]

Confirm your transfer with a [Insert Transit Agency] Customer Service Representative

[Insert image of transfer and/or transfer points on a route map]

Street Smarts[Insert image]

Getting to the Bus

Things to bring with you:

Identification

Trip Plan Worksheet

Bus Schedule and route map

Pass, Ticket or Exact Cash

Extra Money

Keys

Cell phone

Snack and water

When you are out

Remember to:

Wait in a safe place

Close your wallet or purse

Stay alert!

Stand back from the curb

[Insert images]

Bus Stops and Shelters

[Insert image of Transit agency bus stop and shelter]

Route names and numbers

[Insert image of transit agency vehicle(s) with route name and number]

Other vehicles in the region

[Insert images of other transit agency vehicles]

Paying your fare

You can use:

A Ticket

A Pass

Cash

Have exact change!

Don’t forget to get a transfer

[insert images of fare options]

How to get on the bus

Check the bus name and number

Wait for other passengers to get off

Have your cash, ticket or pass ready

Ask the driver for a transfer

Tell the driver your destination if you need help

Take a seat!

Courtesy Seating

Reserved for people with disabilities, seniors, and passengers with children in strollers

Usually located at the front of the bus

[Image of Courtesy Seating icon]

If you use a mobility device

[Insert transit agency] has low-floor kneeling buses with ramps

The bus driver can lower the ramp

The bus driver can not provide physical assistance

[Insert image of low-floor/kneeling bus]

How to get on with your mobility device

Wait for other passengers to get off

Wait for the driver to lower the ramp

Go to one of the wheelchair seating areas

Let the driver secure your device

Tell the driver where you want to get off

Getting off the bus

Listen and look for announcements

Look out the window for landmarks

Ask the driver if you aren’t sure

[Insert images of landmarks]

Signalling for a stop

[Insert image of stop cords]

When the bus arrives at your stop

Stay seated until bus has come to a complete stop

Check that you have all of your belongings

Get off at the rear of the bus

Check the timetable at the bus stop for your return trip

Wait to cross the street

Extra Tips[Insert image]

Drivers and Conductors

Ask for help when you need it!

Tell them where you are going

Ask if there are any changes at your stop

[Insert image of driver or conductor]

Customer Service Staff

Provide safety and customer service

Announce updates and changes

Tell customers their stop upon request

[Insert image of Customer Service Staff]

I missed my bus!

You can:

Check the schedule at the bus stop for the next bus

Check the online route planner

Call the [Insert transit agency] Information Line [Insert phone number]

[Insert image]

The bus is full!

You can: Wait for the next bus

If you use a mobility device: [Insert transit agency

policy]

[Insert image]

What to do in extreme weather

Check the Service Updates page

[Insert link] Contact [Insert phone number] Give yourself extra time Carry a raincoat and umbrella Bring a hat and water Carry important contact information Travel a different way

[Insert images of inclement weather]

‘Request a Stop’

‘Request a Stop’ is available on buses between [Insert times]:

Tell the bus driver where you want to get off

Get off at the front doors

[Insert image]

Lost and Found

If you’ve lost an item while travelling on [Insert Transit Agency]:

Call [Insert phone number]

Go to [Insert location]

[Insert image]