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Trends in Healthcare Technology – Helping IT Answer the Call

Trends in Healthcare Technology – Helping IT Answer the CallTechnology Trends in Healthcare: the Good, the Bad, and the Inspirational ... FlexPod and Healthcare Transformation As

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Trends in Healthcare Technology – Helping IT Answer the Call

ContentsIntroduction by Cisco and NetApp.................................................................................... 3

Chapter One

Technology Trends in Healthcare: the Good, the Bad, and the Inspirational ................ 5

Trend Number One – Cybercrime in Healthcare is Big Business ....................................... 7

Trend Number Two – Trust in Healthcare Technology is Rising .......................................... 9

Trend Number Three – Healthcare Technology Spend is Increasing .................................. 11

Trend Number Four – Healthcare Technology Will Inspire Us ............................................ 12

Chapter Two

UMC New Orleans Case Study ......................................................................................... 13

Chapter Three

FlexPod and Healthcare Transformation .......................................................................... 15

Conclusion .......................................................................................................................... 17

3TRENDS IN HE ALTHCARE TECHNOLOGY — HELPING IT ANSWER THE CALL

Introduction by

Cisco and NetAppIT solutions are available today for organizations that are ready to invest in modern IT. These solutions benefit the entire eco-system of payor-providers, researchers, care providers and patients. According to Deloitte’s 2020 Global Healthcare Outlook, technologies such as cloud computing, 5G, artificial intelligence, natural language processing, and the Internet of Medical Things can help streamline healthcare delivery and align it with changing consumer preferences.1

But adoption of these new technologies comes with risk. Healthcare organizations continue to make headlines each year with millions of records being exposed through data breaches.2 According to a cloud adoption and risk healthcare report by McAfee Skyhigh Labs3, healthcare organizations are increasingly under attack simply because of the high price a healthcare record is worth on the black market.

The role of IT in healthcare is to enable the best of new technologies while ensuring that organizations and their employees are using systems and applications that are compliant with the strictest security and data privacy regulations. The complexity of selecting the right technologies is a challenging task for many IT departments.

In many cases, healthcare organizations are opting for private cloud or hybrid cloud architectures to provide the security and control that IT needs, while enabling the agility and flexibility to implement cutting-edge solutions for users.

FlexPod, a joint converged infrastructure solution by Cisco and NetApp, delivers the flexibility, scalability, reliability and security that IT leaders in healthcare demand, in both private and hybrid cloud environments. With a foundation of validated designs that have been rigorously tested across thousands of customers and all datacenter workloads, including purpose-built healthcare applications, FlexPod gives IT leaders confidence to embrace new technologies and transform the way they work.

4TRENDS IN HE ALTHCARE TECHNOLOGY — HELPING IT ANSWER THE CALL

In particular, our partnership with Epic and MEDITECH healthcare solutions helps FlexPod and our global community of certified partners work with our healthcare customers to reimagine what’s possible in delivering the best possible patient, caregiver, and research experience while controlling costs and allowing healthcare organizations to do what they do best: improve the lives of patients.

Every day, FlexPod is helping our healthcare customers push the boundaries of what is possible, and we are proud of the success we’ve had helping healthcare organizations transform.

We hope this e-book marks your first step in launching your journey with us.

Elorie WidmerFlexPod Solution Marketing, Cisco

Bruno MessinaNetApp Solutions Marketing, FlexPod

5TRENDS IN HE ALTHCARE TECHNOLOGY — HELPING IT ANSWER THE CALL

Chapter One

Technology Trends in Healthcare: the Good, the Bad, and the InspirationalIn our world of technology evolution, nowhere is there greater cause for excitement than the promise of healthcare innovation. Advancements that improve patient care, decrease time-to-market for new pharmaceutical drugs or delivery, and provide anytime/anywhere global access to quality medical personnel while driving down healthcare costs are reasons to celebrate. Consider some of the following innovative use cases of today:

• A medical academic university is using AI to analyze data and identify commonalities to develop treatments faster;

• A busy suburban hospital is relying on predictive analytics to streamline operating room activities, increasing efficient usage and processing more patients while decreasing costs;

• A global healthcare facility consolidates all patient records, including imaging files, so that patients receive treatment and care at an accelerated pace and with reduced chance for error;

• Data-driven insights are being used to do everything from predicting accurate staffing levels through to matching transplant patients across globally interconnected databases;

• AI-powered chat bots are providing accurate answers to medical questions from every corner of the globe, further aiding caregivers who seek to more efficiently reach growing numbers of under-served populations.

6TRENDS IN HE ALTHCARE TECHNOLOGY — HELPING IT ANSWER THE CALL

Even if they don’t know it, people are already experiencing the power of healthcare transformation. More patients are attending their first virtual care appointments, while better healthcare access in remote locations continues to grow. In 2019, Cisco partnered with American Well on a pilot project to implement telemedicine through smart TVs.4 Likewise, at Correction Health Services, a division of NYC Health + Hospitals, their collaboration with Cisco simplified the coordination and delivery of specialty care interactions, which helped specialist staff see more patients as well as spend more time with each individual patient.5

Additionally, NetApp partnered with Mercy Hospital to help them deliver a method to quickly and easily collect and distribute data for evidence-driven medical protocols they call clinical pathways—an innovative model Mercy implemented to bring together the brightest minds in health and IT to solve problems quickly. These pathways dramatically improve quality of care by empowering both operational and clinical healthcare professionals to work faster and smarter.6

All of these innovations generate massive amounts of data that need to be securely stored, processed and moved, while still being accessible to those who need it. Modern private cloud architectures facilitate access to data without compromising data privacy or data protection. Hybrid cloud solutions offer a mix of private and public cloud options that allow organizations to keep the most sensitive data on-premises, while seamlessly moving data where and when it’s needed, helping support patient safety and improved health outcomes.

With technology innovation in healthcare on the rise, here are some of the trends we are seeing.

7TRENDS IN HE ALTHCARE TECHNOLOGY — HELPING IT ANSWER THE CALL

Trend Number One – Cybercrime in Healthcare is Big Business

Hacking is big business, and if you are a sophisticated cybercriminal, your “follow-the-money” instincts will probably lead straight to healthcare. Healthcare breaches can net millions for hackers on the black market – as much as $250.007 per record. Cybercriminals range from sophisticated gangs to relative newcomers who can roam the dark web to purchase do-it-yourself kits.8 Strategies and hacking methods that once demanded a specialist are now available as easy-to-use bundles, complete with online training. For any attacker, focusing on healthcare can deliver an impressive profit margin when you consider that the next most expensive record is a financial services payment card, fetching only $5.40 per record. The reason behind the high cost of a healthcare record is that each record contains multiple identifying personal characteristics, whereas a financial services card usually only contains a single marker.

Once the attacker has penetrated, the cost of containing and fixing a data breach9 in health-care is approximately $429.00 per record, compared to $210.00 per record in the next closest category – financial services.

8TRENDS IN HE ALTHCARE TECHNOLOGY — HELPING IT ANSWER THE CALL

Cost per stolen record in data breaches worldwide in 2019, by sector (in U.S dollars) Global cost per stolen record in data breaches 2019, by sector

Ransomware is also a growing problem for the healthcare industry, which has consistently been the top target for ransomware attacks, as shown in the chart (right).10 According to a report by Emsisoft, the healthcare sector was the most popular ransomware target in 2019, with at least 764 providers being impacted by ransomware attacks.

The pressure is on healthcare organizations to make the right decisions around technology, security, policies, training, and governance. As this trend continues, we will see greater collaboration between IT and the C-Level suite to ensure ongoing protection measures.

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9TRENDS IN HE ALTHCARE TECHNOLOGY — HELPING IT ANSWER THE CALL

Trend Number Two – Trust in Healthcare Technology is Rising

Unlike many other industries, the healthcare target constantly moves: a patient’s customer journey is a continuous one, not a single purchase or experience, and the journey can often mean life or death.11 For that reason, getting it right takes on special significance.

People are optimistic about the ability of technology to generate positive outcomes. According to the 2019 Edelman Trust Barometer, global trust in healthcare overall is rising, while 43% of respondents believe that applying technology in healthcare will lead to better outcomes for patients.12

This is a trend that will continue, based on the ability of healthcare organizations to strengthen their vulnerabilities against targeted attacks while continuing to roll out innovation.

Trust in healthcare increases in 23 of 26 marketsPercent trust in healthcare

10TRENDS IN HE ALTHCARE TECHNOLOGY — HELPING IT ANSWER THE CALL

This is good news for healthcare IT professionals because it generates new opportunities for breaking down silos created by legacy tools and departmental applications. These silos create complexity and stifle innovation because they limit data-sharing and insights. Looking ahead, the growing trust in technology in healthcare means greater opportunities to break down silos and promote collaboration.

Health tech sentiment largely positiveHow is the application of technology healthcare most likely to impact healthcare in the next 5 years?

43

2822 19 18

1310 6 5

11TRENDS IN HE ALTHCARE TECHNOLOGY — HELPING IT ANSWER THE CALL

Trend Number Three – Healthcare Technology Spend is IncreasingGlobal spending on healthcare technology is predicted to continue to increase year-over-year13, which is both good and bad news for IT. The rise is a fairly modest annual average of 5% and yet the pressure to do more and do it faster across every healthcare organization requires IT departments to be nimble, agile, secure, compliant, and ready to scale. While some industries might be able to make the leap to public cloud easily to help drive down costs and increase agility, healthcare organizations are more likely to adopt a private or hybrid cloud approach in order to keep their data secure. In response to this trend, we are seeing:

• validated healthcare architectures,

• customized healthcare applications,

• specialized vendor/partner “tiger teams” to augment resource-constrained IT departments,

so that new technology can be implemented quickly, securely, and with minimal risk.

Total global medical technology growth per year from 2010 to 2020Total medtech growth per year worldwide 2010-2022

12TRENDS IN HE ALTHCARE TECHNOLOGY — HELPING IT ANSWER THE CALL

Trend Number Four – Healthcare Technology Will Inspire Us

In spite of threats from cybercriminals, inspiration abounds. Advances in artificial intelligence have raised high hopes for improving healthcare diagnostics and promoting collaboration between researchers and clinicians. A 2018 study in the Annals of Oncology compared the results from a convolutional neural network (CNN), or machine learning (ML) system, with the determinations of 58 dermatologists. Using more than 100,000 images of malignant and benign tumors, the AI system detected 95% of melanomas accurately, while human dermatologists found 86%.14

Powerful computing infrastructure is needed to support massive amounts of data storage and retrieval associated with imaging. However, the massive increase in performance, reduction of cost, and availability of healthcare-validated architectures have introduced scalable systems that allow organizations to build out their systems as they grow, keeping costs under control without stifling innovation.

There is no limit to what can be accomplished with the right application of technology.

13TRENDS IN HE ALTHCARE TECHNOLOGY — HELPING IT ANSWER THE CALL

Chapter Two

UMC New Orleans Case Study The most impactful stories are often tales of transformation. Amid the devastation wrought by Hurricane Katrina in 2005, two of Louisiana’s teaching hospitals were destroyed. Ten years later, the State of Louisiana and LCMC Health opened the doors to a new teaching hospital — University Medical Center (UMC) New Orleans — which has put leading-edge technology in a starring role.

The technology team wanted to improve patient care by delivering patient information to caregivers as quickly as possible, using virtual desktops accessed from shared, thin-client terminals. They also wanted to build a reliable backup system to help safeguard patient data in the face of natural disasters.

Austin Park, principal consultant at LCMC, explains what the team was looking for in a technology solution, how their choices improved system performance, and what that winning combination has meant for patient care.

UMC New Orleans Delivers Quality Healthcare Services https://www.youtube.com/watch?v=jYaL0QrTBlM

14TRENDS IN HE ALTHCARE TECHNOLOGY — HELPING IT ANSWER THE CALL

As Park describes, the LCMC team adopted Epic as its platform for electronic medical records (EMRs), in conjunction with GE Centricity PACS applications. To meet the needs of hospital caregivers, the virtual desktops had to respond in milliseconds to deliver data from approximately 200 applications. The team chose FlexPod with All-Flash FAS to host the Epic EMR system and connect it with 3,000 virtual desktops.

FlexPod combines Cisco UCS infrastructure with NetApp data services to help organizations accelerate application delivery and transition seamlessly to a hybrid cloud.15 The FlexPod solution reduced Epic deployment time by 80% by simplifying configuration and quickly transferring legacy data to the new system. In fact, LCMC was able to deploy their entire IT infrastructure, which included more than 200 applications, in less than three months. In addition, it reduced average CPU use from 41% to 17% and increased application performance by two to four times.

With the solution in place, latency for virtual servers and virtual desktops is consistently sub-millisecond, and clustered storage has improved resiliency and recovery time for electronic patient records. This new infrastructure makes it easier for the entire cast of UMC doctors, nurses, and clinicians to deliver responsive and integrated patient care.16

80% 41% 17%

80% hours mins8-16

2x - 4x20

Reduced Epic deployment time by

Reduced average CPU use

Increased application performance by

Reduced time to copyReduced response time expectations

15TRENDS IN HE ALTHCARE TECHNOLOGY — HELPING IT ANSWER THE CALL

Chapter Three

FlexPod and Healthcare Transformation As a character in the healthcare story, FlexPod is a quiet hero. During the red carpet award season, it would be a top contender for best supporting actor. Such characters are often the most flexible and resilient, equipped to adapt to new circumstances without skipping a beat.

The competing demands facing healthcare IT leaders require reliable and scalable solutions. We have heard from countless CIOs that they face persistent pressure to modernize their systems while leveraging legacy infrastructure, to lower costs while adding functionality, and to reduce downtime while maintaining backup and recovery systems. FlexPod was designed to meet these demands.

As a performer, FlexPod is as versatile as they come. As a converged infrastructure with a portfolio of validated architectures, it combines the best storage, networking, and server technologies, using top-tier NetApp and Cisco offerings. FlexPod is ready for virtualized environments and flexible enough to grow into a fully configured private cloud. FlexPod can run your back-office databases and VDI, your HC applications, or both! It runs multiple workloads on all protocols and fits right into current infrastructures, leveraging existing resources to minimize or eliminate technology replacement costs.17

16TRENDS IN HE ALTHCARE TECHNOLOGY — HELPING IT ANSWER THE CALL

Specific to the healthcare sector, FlexPod has been primed for its role. Implementing EMR systems is one of the biggest investments that healthcare organizations make, and so Cisco and NetApp have ensured that FlexPod meets the best-practices and stringent performance requirements.

In 2018, Cisco and NetApp released the first validated vertical solution for FlexPod: the FlexPod Datacenter for Epic EMR. In 2019, the team launched FlexPod Datacenter for Meditech software, which allows Meditech users with legacy infrastructure to refresh their existing systems with increased agility, seamless scalability, and simplified datacenter operations. More areas, like imaging, already run on NetApp storage arrays, and are part of FlexPod testing.

Hospital data stored on FlexPod is protected, consolidated and migrated based on policies to reduce the primary storage data footprint, all while preserving transparent data access to healthcare applications and clinicians.18

Customers have rewarded FlexPod’s performance. In real-life reviews, FlexPod is recognized by customers for its simplicity, reliability, and scalability. According to the Worldwide Quarterly Converged Systems Tracker report, published by the International Data Corporation (IDC), FlexPod held a 30% share from Q4 2018 to Q3 2019.19 FlexPod was also ranked number one in converged infrastructure by IT Central Station, based on its analysis of customer reviews.20

17TRENDS IN HE ALTHCARE TECHNOLOGY — HELPING IT ANSWER THE CALL

Conclusion The story arc of technology in healthcare is like a hero’s journey in an epic adventure novel. The challenges facing healthcare IT leaders are daunting but solvable. The pressure is enormous, but there are tools to help relieve it. It starts with IT solutions that allow organizations to reduce costs, protect patient data, and enable healthcare providers to access critical data when and where they need it. As technology has matured, the timing has never been better for healthcare organizations to explore solutions that take advantage of the cost and operating efficiencies that private and hybrid cloud offers. The top benefits include:

• the need for fewer specialized resources,

• the ability to leverage existing investments by integrating with modern architectures,

• ease of deploying and upgrading systems, and

• fewer problems with data loss and security.21

FlexPod is the tool that brings these things seamlessly together, making hybrid and private cloud solutions — running both back-office and healthcare applications — easy to deploy and manage while protecting the bottom line.

We can help your organization identify a healthcare infrastructure model that will give your IT system the care it deserves. Visit the FlexPod website to book an appointment with us to talk about how FlexPod and our global community of partners can improve the health of your IT solutions.

18TRENDS IN HE ALTHCARE TECHNOLOGY — HELPING IT ANSWER THE CALL

References1 https://www2.deloitte.com/global/en/pages/life-sciences-and-healthcare/articles/global-health-care-sector-outlook.html2 https://healthitsecurity.com/news/the-10-biggest-healthcare-data-breaches-of-2019-so-far3 https://www.skyhighnetworks.com/cloud-security-blog/93-of-cloud-services-in-healthcare-are-medium-to-high-risk/4 https://www.cnbc.com/amp/2019/06/14/cisco-and-american-well-team-up-for-virtual-doctor-visit-on-your-tv.html5 https://www.cisco.com/c/en/us/about/case-studies-customer-success-stories/nyc-health-hospitals.html6 https://www.netapp.com/us/data-visionary/how-mercy-uses-data-to-enhance-patient-care.aspx7 https://www.securelink.com/blog/healthcare-data-new-prize-hackers/8 https://www.zdnet.com/article/the-hacking-strategies-that-will-dominate-in-2019/9 https://www.statista.com/statistics/987524/global-cost-data-breaches-per-stolen-record-sectors/10 https://blog.emsisoft.com/en/34822/the-state-of-ransomware-in-the-us-report-and-statistics-2019/11 https://www.cisco.com/c/dam/en_us/solutions/industries/docs/digitization-healthcare.pdf12 https://www.edelman.com/sites/g/files/aatuss191/files/2019-04/2019_Edelman_Trust_Barometer_Global_Health_Report.

pdf?utm_source=downloads&utm_campaign=trust_barometer (p. 38)13 https://www.statista.com/statistics/329048/worldwide-medical-technology-growth-per-year/14 https://academic.oup.com/annonc/article/29/8/1836/500444315 https://www.businesswire.com/news/home/20180607005321/en/Cisco-NetApp-Simplify-Delivery-Cloud-Infrastruc-

ture-Industry-Specific16 https://flexpod.com/wp-content/uploads/2017/06/Healthcare_UMC.pdf17 https://www.netapp.com/us/media/ds-3667.pdf18 https://www.netapp.com/us/media/ds-3667.pdf19 IDC Converged Systems Tracker, WW Integrated Systems and Reference Architectures. Q4 2018 – Q3 201920 https://www.itcentralstation.com/categories/converged-infrastructure21 https://hitinfrastructure.com/news/healthcare-providers-see-it-industry-headed-for-the-cloud