Troubleshooting: Enhancing Technical Training WATS 2009

Troubleshooting: Enhancing

Technical Training

WATS 2009

CAE Inc. Confidential and/or Proprietary Information 2 CAE Inc. Confidential and/or Proprietary Information

Background

Troubleshooting is a key skill ► Efficient identification & rectification of aircraft faults ► Timely return to service intervals

Population of experienced technicians is declining

Legacy training programs focus on theory rather than in-depth practical experience on live systems due to:► Logistics & liabilities in using operational aircraft► Lack of awareness of synthetic technologies and capabilities► Speed of change with regard to regulations ► Lack of standardized metrics


Objective

Creating Improved Maintenance Organizations► Effective – Focus► Efficient – Leaner and smarter► Unified – Align individuals and organizational goals► Proficient – Rapid transfer of technical expertise

Focus on End to End Approach

Ab Initio Apprenticeship Initial TYPESpecialized

or ContinuousOperations




Ensure programs reflect relevant industry topics

Integrate Aircraft Simulation to improve training of systems and troubleshooting malfunctions

Introduce 3D Models to allow for more accessible component replacement/overhaul training

Introduce Virtual Troubleshooting tools for more “hands-on” troubleshooting training

Create courses to address the gap between the traditional Ab Initio program and the new aircraft on the line using Simulated A/C Systems


Ab initio Apprenticeship Initial TYPESpecialized

Or continuousOperations

Provide environment and tools linked to Ab Initio training► Aircraft Specific Simulations & 3D Models to improve systems

and procedure understanding, promoting scenario based practical exercises.

► Generic & Aircraft Specific Troubleshooting tools for more accessible, operational, “hands-on” training…but virtually

Introduce Virtual Aircraft Visualization solutions with scenarios to familiarize technician with aircraft components, systems, & procedures




Leverage A/C Specific Simulation in classroom & self-paced environment and provide an environment for scenario based practical exercises.

Introduce A/C Specific Troubleshooting tools within the formal training environment for more accessible, operational, “hands on” training

Include Virtual Aircraft Visualization solutions an alternative for actual on aircraft




Provide similar theoretical & practical tools used in formal training► Web-accessible from the line ► Review, refreshers, and just in time training to improve operational

effectiveness and troubleshooting skills

Support tools on the line to enable effective troubleshooting and absorption of skills and knowledge through usage.


Systems Simulation

Key Factors to effective training► Realistic imaging for realistic observation,

situations, and techniques► Realistic navigation for sequential

navigation, orientation, and spatial awareness

► Structured and unstructured environments to allow progressively increasing complexity

► Realistic scenarios to widen student’s knowledge and skill base, plus measuring proficiency


Troubleshooting Environments

Key Factors to effective training► Realistic use of virtual test equipment► Structured and unstructured

environments boost knowledge and skill, builds student confidence

► Realistic scenarios to widen knowledge and skill base of students as well as measures proficiency


Virtual Aircraft Visualization Solutions

Key Factors to effective training ► Realistic virtual environments to replicate

the aircraft or system► Real world imaging to provide realistic

observation situations & techniques► Realistic navigation within the environment

to provide sequential navigation steps, orientation, and relational positions

► Structured and unstructured environments to allow progressive complexity and reality to procedures and inspections

► Realistic inspection scenarios to widen knowledge and skill base of students as well as test knowledge and inspection competency


3D Models

Key Factors to effective training► 3D aircraft components in the classroom that allow students to

understand the construction and interaction of parts► Structured and unstructured scenarios boost knowledge and skill

related to construction and interaction of parts► Realistic scenarios to widen knowledge and skill base as well as

measure proficiency


The Way Ahead

Work closely with Authorities to adapt regulations to take advantage of the technologies available and adapt training methodologies

Continue development of synthetic environments that that promote skills and proficiency based training

Develop solutions that are aligned with a total lifecycle approach

Improve Awareness in the community of these new solutions and methodologies


Conclusion



Employing enhanced synthetic tools and training methodologies will result in more effective technicians and more efficient

maintenance organizations thus improving overall value to the operator

Documents

Troubleshooting: Enhancing Technical Training WATS 2009