TTT Info Pack

TRAIN THE TRAINER COURSE!

WWW.ROSSGROUPCONSULTINGLLC.COM!

WWW.ROSSGROUPCONSULTINGLLC.COM!

…a word from our Founder and CEO,! " Todd Ross!!I remember the first time I had completed !a corporate training new hire class. !All the sales managers, recruiters, !Human Resources Generalists and !trainers were there. There was music, !cookies, punch and lots and lots of !recognition! It was one of the more !happier times of my life. I also remember !thinking to myself, “Everyone should be !able to Experience this!” It wasn’t too !much after that I started putting !Together courses that trained trainers !on how to be better trainers. !!Over the years, I have come upon countless trainers that Were in need of facilitation and delivery skills development. As I traveled the country teaching classroom management skills, questioning techniques, listening skills and adult learning…I was approached by those that had NEVER trained before, but had a desire to so. It was then that I realized that there were very few places one could go to learn how to become a corporate trainer. What was more alarming was how few companies don’t even have any internal process for new,!inexperienced trainers. That’s why today, I am offering YOU!the opportunity to gain all the foundational tools and!techniques you will need to enter the exciting and rewarding world of corporate and contract training!! My staff and I are!100% Committed to preparing you jobs and contracts as !trainer, training managers, contractors and business!analysts. You’ve taken the first important step by contacting!us, we hope you’ll take the next step and enroll. !!Learning, leadership, performance…growth. It all starts with you! I look forward to seeing you in one of my classrooms soon!!!

Have you ever wanted to travel the country, see the

world? Have you ever dreamed of helping others

improve their quality of life while making a

wonderful income? Do you dread going to a stuffy

office everyday, doing the same job week in and

week out?

TEACHERS, are you worried about schools

closing…finding another job if you get laid off?

Would you LOVE to stay in the field of education,

learning and development?

HAVE YOU EVER CONSIDERED THE WONDERFUL

WORLD OF TRAINING AND DEVELOPMENT?

TRAINERS, are you looking to sharpen and

enhance your facilitation and delivery skills? Are

your classes boring, slow and redundant, are your

participants uninvolved with the content and

detached from the curriculum? Are you looking to

move into training management or contract

training?

HAVE WE GOT A SOLUTION FOR YOU!!!

GLOBAL TRAINING & DEVELOPMENT

ROSSGROUPCONSULTING

Welcome to the Stellar Performance Train The

Trainer training course!!

This class will cover all the basics of teaching and

training in adult education including how to plan

and prepare a session, write curriculum and

overall leadership skills training. Other items

covered include:

•  Principles of adult learning, training 101,

assessment and evaluation.

•  Confidence building, effective

communication with peers and leadership

development skills.

•  Roles and responsibilities of the trainer.

Those that would benefit from this class the most

are:

•  Anyone aspiring to become a corporate and/

or contract trainer.

•  Current trainers that are looking to sharpen

and enhance their facilitation and delivery

skills.

•  Teachers that are looking for a Plan B in case

they become a victim of education cutbacks.


ROSSGROUPCONSULTING

Your learning will be assessed by a certified

Master Trainer through role play activities,

practical skills assessments and assignments that

cover the theory of training and development to the

adult learner.

You will also be required to complete a 1 hour

training session that will be necessary for you to

graduate the course.

Completing this course can help you get started as

a corporate and/or contract trainer! Possible jobs

include:

ü  Trainer

ü  Teacher

ü  Trainer Instructor

ü  Training Manager

ü  Teachers Assistant

ü  Business Analyst

ü  Instructional Designer

ü  Sales Manager

ü  Customer Service Manager

ü  Public Relations

ü  Many others!


ROSSGROUPCONSULTING

This 8 week workshop is a practical, how-to overview of the entire training function. It

prepares new trainers with critical training skills and introduces seasoned

practitioners to the latest techniques for delivering powerful training. The program is

great for new trainers, experience trainers who have not had formal education in

training, or those needing a refresher to improve their classroom techniques and

methods to transfer learning to work situations. Feedback from participants shows

high ratings for student engagement, expert facilitation, and immediately applicable

tools and techniques. On-site participants report gaining a common foundation and

competency in training skills for their department.

By the end of the program, participants will be able to:

•  Identify and determine the need for training: what, who, and how •  Write effective learning objectives •  Apply adult learning concepts, develop supportive climates and customize off-

the-shelf materials •  Use training activities and alternatives to lecture, strategies for different learning

needs, effective questioning techniques

•  Prepare properly for a training session and prepare participants to foster learning •  Manage and encourage participants of all backgrounds and learning styles;

understand who is learning and how to address challenging participants

•  Present and facilitate a training program, including use of audio visuals and handouts

•  Evaluate using various methods and at different levels.


ROSSGROUPCONSULTING

Be properly prepared as the role of the trainer evolves and more is demanded of your talent and

time. The Stellar Performance Trainer Program is a unique assessment-based certificate

offering that covers the entire process of delivering training, including assessment,

preparation, creating a positive learning environment, facilitating learning, and evaluating

learning. Founded in theory and focused on practice and application, this program will develop

your professional capacity in this delivering training area of expertise.

Program Benefits

•  connection to a cohort of learning professionals

•  a complete learning prioritization inventory tracking your professional growth in delivering

training

•  industry-recognized certificate

•  experience with 3-4 practice deliveries

•  a video of your final training delivery with individualized feedback and analysis

•  a robust participant guide, tools, resources, and templates to use back on the job

Our internationally recognized programs and facilitators are the best in the field of learning.

They are:

Relevant. Our content is consistently monitored by instructional designers and subject matter

experts to bring you the latest tools, information and contacts so you can succeed in your

position.

Valuable. Nowhere else will you find an incredible return on investment for your time and money

as well as access to high-caliber solutions and expertise.

Applicable. We design our education programs with concrete and applicable learning objectives

and outcomes so you can get right to work on solutions when you return to your job.

Innovative. We offer education programs in a variety of formats to fit your training and

budgetary needs, including online, in person, blending and customized onsite offerings.

Experienced. Your trainer is a renowned author, selected for national and international speaking

engagements and consult for the Fortune 500.


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ROSSGROUPCONSULTING

Now, Ross Group Consulting is bringing these awesome opportunities to YOUR area!! The ‘Stellar Performance’ train the trainer course will give you all the fundamental tools to function as a professional corporate and/or contract trainer! Work for a company, or work independently as a contract trainer! 25 interactive and informative modules that include:

=> Adult Learning Theory => Cognitive Domains => Questioning Techniques => Giving and Receiving Feedback => Managing Diversity => Leadership vs Management

MUCH, MUCH MORE!!!

Upon completion of the course, you will also receive the following:

=> Registration with all top trainer contracting companies in the United States. => Accounts with all major hotel chains, airlines and auto rental agencies.

=> On Going Assistance with Resume Building and Interviewing Skills.

TRAIN TO BE A L.E.A.D.S TRAINER TODAY!! (Leadership Educational And

Developmental Specialist)

This single course certificate program will

offer many professionals the ability to pick up

valuable corporate training skills without

committing to a lengthy, formal degree

program. This program will especially appeal

to managers or small business owners who

have worked their way up through an industry

using significant on-the-job experience in lieu

of a traditional degree in their field. We will

focus on specific corporate training topics like

workplace violence, sexual harassment and

diversity or larger skill sets like public

speaking, giving and receiving feedback, adult

learning theory and leadership 101.

Upon successful completion of the course,

you will have the options of:

Becoming a Corporate Trainer!

Companies today are turning to experienced

in-house corporate trainers to meet their staff

development needs. In-house corporate

trainers enjoy the advantage of watching their

students grow and evolve over time. They can

see the results of their work play out in terms

of sales results or improved customer service

ratings. Evaluating those figures, they can

expand and adapt their training programs to

provide more effective learning experiences

for new hires. They can also design remedial

programs for employees who have not met

company expectations.


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Become a Contract Trainer!

More and more companies are relying on

corporate training specialists to educate their

customers on the proper use of their services

and products. Especially in the software industry,

where updates and revisions can potentially

confuse and irritate customers, these roving

groups of trainers drop into client worksites and

make sure that their customers' teams can

properly integrate their products to meet their

goals.

In addition to traveling to client facilities,

contract trainers can also work from centralized

locations. From the corporate hub, they design

and improve customer training programs, which

can be delivered on a central campus or through

distance learning. As an extension of customer

support, a good contract trainer can head off

future drains on a company's resources by

ensuring that customers do not require further

assistance after their training session has

ended. Companies that invest in expanding front-

end training can often recoup huge savings from

their annual customer support budgets.


ROSSGROUPCONSULTING

BUT, I’M ALREADY A

TRAINER!!

You may already be a trainer,

working on your job for a number

of years. Is this course right for

you?? The answer is YES!

Ross Group Consulting’s train the trainer

course is great for those that find themselves

feeling some or all of the following:

=> Poor communication with your classes and

your managers.

=> Improper planning before and after class.

=> Stereotypic assumptions of your

participants.

=> Unrealistic expectations.

=> Disorganized.

This class will re-energize you and give you new focus, new excitement and a new

drive to ensure learning takes place in each and every class you teach!!


ROSSGROUPCONSULTING

Trainers set the foundation for any company with their

professionalism and knowledge. Trainers create lasting

impressions on your employees, inculcating them with

their company’s values and expectations, as well as

ensuring that employees have the necessary skills set to

succeed. In the world of call center training, the role

and value of trainers is incalculable. A motivated and

competent trainer can mean the difference between

success and failure for your organization as the training

and future ability of hundreds of agents is dependent

on their time spent with the trainer.

The Stellar Performance training course will ensure that

you and/or your trainers are exposed to the most up-

to-date training methodologies, approaches and

techniques, providing clear examples and case studies

of how these can be implemented in your training

environment. With a Train the Trainer course, you and/

or your trainers will be able to translate their

professional knowledge and experience into

learnable outcomes for your employees. Ross Group Consulting’s Train the Trainer

course will have immediate and long- term benefits to the quality of your employees’

performance. Using a combination of published and Ross Group-unique materials

and methodology, we design and deliver programs that will meet the needs of you

and your organization.


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THE TIME IS NOW!!

A corporate trainer, sometimes referred to as an instructional designer or business

analyst, is a professional who designs training programs and instructs employees on a

range of topics. These professionals work for organizations that require standard

training and other types of development for their employees. The trainer seeks to ensure

employees understand the organization's mission and values, They also strive to improve

the productivity and efficiency of the workforce. Average salaries were reported by

PayScale.com in January 2011 based on a survey of 556 people in this occupation.

The average salary ranges from $46,426 to $70,780 per year. Some employers offer

other compensation such as bonuses and profit sharing. Average annual bonuses range

from $1,049 to $5,042 and average profit sharing from $1,628 to $5,042 per year. Of

those working full-time for an employer, 89 percent reported receiving health care

benefits and paid time off.

Although some corporate trainers are full time employees of organizations, others are

self-employed or work on a contractual basis.

Those working as contractors earn average annual

salaries from $60,028 to $91,010 and those self-

employed earn average salaries from $36,973 to

$27,500 per year. Of those employed full-time

reporting their wages to PayScale, most work in

industries such as financial services, educational institutions, information technology,

health care and insurance. The highest wages

were reported in the information technology

services industry, where corporate trainers

earn average yearly salaries from $48,648 to

$71,244. Educational institutions pay average

salaries ranging from $45,033 to $65,487 per

year, and the health care industry pays average

salaries ranging from $46,423 to $67,574 per year.

Our best practices, techniques and processes are so effective, in 2008, President

Barack Obama’s transition team actually reached out to us for information and ideas

regarding teacher and corporate trainer development!


ROSSGROUPCONSULTING

This 8 week train the trainer series teaches trainers how to strengthen their facilitation

and delivery skills, leadership abilities and ensure that learning is taking place. There

are over 25 modules that will offer trainers all the tools they need to effectively manage

the training/leadership function and serve as a model for your participants and peers to

follow. Also included will be:

=> Role play exercises with real life scenarios

=> Train backs with assessments of your performance

=> Games and activities

=> Access to hiring agencies

=> Account access to airlines, hotels and auto rental agencies

=> Ongoing access to current hot job leads all over the world!!

Register today, classes starting NOW!!

Visit rossgroupconsultingllc.com or call 832-577-6445!

100% financing for

those that qualify!!


ROSSGROUPCONSULTING

In 8 to 10 weeks, you will get:

ü  Over 27 interactive and effective state of the art modules dealing with adult

learning, training and development AND leadership.

ü  Job aids and mini modules addressing current industry topics, changes and

innovations.

ü  Internationally recognized certification as a Certified Business Professional.

ü  Daily role play exercises, train backs, and real life applications.

ü  Connection with all agencies within the U.S. that hire contract trainers.

ü  Registrations with all major airlines, auto rental agencies and hotel chains so you

can accumulate points and miles immediately.

ü  Video of your training.

ü  Video resume.

ü  Membership with the American Society for Training & Development.

ü  Access to our world wide job board where you will get daily postings on HOT jobs

in training and development.

ü  Professionally designed resume and interviewing skills training.

ü  Free book, Words of Encouragement for Teachers and Trainers by Todd Ross.

ü  Access to sites and agencies that support and supply professional teachers and

trainers.


ROSSGROUPCONSULTING

WWW.ROSSGROUPCONSULTINGLLC.COM


ROSSGROUPCONSULTING

COURSE OUTLINE This course addresses the specific ways that adults learn by giving you a practical overview of the entire training function. Topics include What Adults Learners Like, What Adults Don’t Like, Trainee Personality Traits and The Cognitive Domains of the Adult Learner. Participants will be encouraged to ‘learn through discovery’ through role play exercises and effective questioning strategies.

COURSE OBJECTIVES

Provide an environment where the principles of adult learning can actually be applied. Create training that is state of the art and applicable to today’s workforce. Deliver material so that learning not only takes place and retained, but applied in the participant’s future classes. Leave the participants with materials for ‘after the class’ reference and performance tracking.

TARGET AUDIENCE

New trainers that want to ensure that learning actually takes place with their adult learners. Anyone that trains to the adult learner.

EXPECTED OUTCOME

This course will give all participants the tools necessary to be able to train to all adult learning styles through understanding the theory of adult learning and completing a competency based activity. They will be able to influence the participants to want to learn by providing an environment under which learning can take place. They will know what successful training/learning looks like.

ADULT LEARNING STYLES

Todd and his staff are very knowledgeable. The class definitely was not boring and kept our attention. He is one of the best trainers I

have ever had!!


ROSSGROUPCONSULTING

COURSE OUTLINE This in depth course addresses the specific ways trainers address their participants. From using a proper tone with their groups, to how to enunciate to how to avoid speaking too fast or too slow, this course will ensure your trainers are able to properly communicate and articulate with their classes.

COURSE OBJECTIVES

To be able to effectively communicate with the training class and deliver course materials so that learning takes place, retained and used at the employees workstation. Gives practical speaking skills to assist your trainers projecting confidence and enthusiasm. Verbally communicate to participants on all levels of understanding and comprehension, regardless of geographical origin, current place of dwelling or professional industry they work in.

TARGET AUDIENCE


EXPECTED OUTCOME

This course will give all participants the tools necessary to be able to communicate with all adult learners through proper communication. Participants will be able to understand and identify with the presenter, therefore, be able and encourage to allow learning to take place.

COMMUNICATING WITH THE CLASS

Todd Ross did a commendable job! He kept the class involved

in the content and participating in the class, his skills are

impeccable!


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COURSE OUTLINE This is the course that will separate the regular trainer from the Stellar Performance L.E.A.D.S. Trainer! This course details the tools needed to become a leader of people, and a manager of projects. Good management skills are a start, but that’s not what makes you a leader. What makes you a leader is the willingness of others to follow you. And this requires respect,. Admiration and many other intangibles that go into true leadership. Fortunately, even though not everyone is a ‘born leader’, every person has the potential to become a leader. Topics include, leadership vs management, habits of a good leader, reasons why trainers and managers fail to succeed, communication skills and giving and receiving feedback.

COURSE OBJECTIVES

To arm the trainer so they can ensure learning takes place and serve as an example of a leader for your participants and peers to follow. Will have the ability to determine causes and solutions to job performance problems. Participants will also be able to select the most effective instructional methods.

TARGET AUDIENCE

This program is particularly appropriate if you are a trainer, supervisor, manager or senior manager. This course will offer you a deeper understanding of all functional areas and an appreciation of a leader’s role in the workplace.

EXPECTED OUTCOME

Trainers will serve as the core of the management function through superior leadership techniques.

LEADERSHIP –VS- MANAGEMENT

I think my trainer made an otherwise difficult transi5on from sales to being a trainer very

easy!


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COURSE OUTLINE This module drills down to the essence of feedback, it’s purpose and it’s usage. The course addresses the 4 types of feedback, positive (propelling), neutral (orbiting), negative (malfunctioning) and corrective (aborting).

COURSE OBJECTIVES

Each participant will be provided the tools necessary to be able to offer any of the 4 types of feedback as they relate to any given situation or scenario that may arise. Deliver feedback so that learning not only takes place and is retained, but applied in the participants production area.

TARGET AUDIENCE

For new training professionals and for other trainers that want an overview of the entire training function. Anyone that trains or leads adults in the workplace.

EXPECTED OUTCOME

The participants will feel comfortable giving feedback to anyone involving any kind of situation. They will be able to influence the participants to want to learn how to give feedback by providing an environment under which they can role play and learn through discovery.

GIVING AND RECEIVING FEEDBACK

Mr. Ross provided the best training atmosphere that I’ve experienced since I have started with this company. It would behoove the individual reading this comment to take this course and have Todd

as their trainer. His curriculum is far more superior to the ones provided by the company now!! Job

well done!!


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COURSE OUTLINE This course addresses the sensitive issue of treating all employees equally regardless of race, sex, age, national origin, religion or disability. Topics include, The Civil Rights Act of 1964, The Equal Pay Act of 1963 and dealing with protected classes. Participants will be engage in real life role play scenarios that will encourage ‘learning through discovery’.

COURSE OBJECTIVES

The purpose of this chapter is to review the major laws and how they affect the way the managers lead their teams on a daily basis. As a manager, trainer or supervisor, are accountable for knowing the laws and maintaining the laws to treat all employees fairly.

TARGET AUDIENCE

All employees, both exempt and non-exempt.

EXPECTED OUTCOME

All participants will have a firm understanding of state and local government laws and how they are very similar to federal law, as well as understand that it is common for states to prohibit discrimination based upon race, sex, color, age, religion, national origin, disability and veteran status.

EQUITABLE TREATMENT

What an excellent trainer!! He taught the course in a

professional and funny way without loosing his focus!


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COURSE OUTLINE This course addresses the specific ways that adults from different backgrounds, different national origins and different genders should be respected and treated in the workplace. In depth topics include diversity vs affirmative action, manager actions to diversity, ways to learn about other cultures and questions and answers.

COURSE OBJECTIVES

The participants will be able to provide an all inclusive environment that is fun, interactive and conducive to learning. They will be able to manage an environment that is comprised of multiple cultures.

TARGET AUDIENCE

All employees.

EXPECTED OUTCOME

Trainers, supervisors and managers will know and be able to explain the differences between equal employment opportunity, affirmative action and diversity to their participants.

MANAGING DIVERSITY

Todd was a wonderful surprise and welcomed exception to the normal training I have been to. He fit right in to our team element and made the class fun through freedom of expression, yet he didn’t allow the class to go off track. Any training that Todd Ross facilitates, I want to be a part of!!!


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COURSE OUTLINE This course deals with hands on application of the content and is especially tailored for the kinesthetic learner. It includes role play exercises, safety and simulation sessions debriefing.

COURSE OBJECTIVES

Your participants will be equipped to facilitate role play exercises, break participants into smaller, more interactive groups and provide this in an environment that is safe.

TARGET AUDIENCE


EXPECTED OUTCOME

Participants will be able to apply their knowledge in real life scenarios that will assist in the learning process, especially for those kinesthetic learners.

HANDS ON REAL LIFE APPLICATIONS

Todd is an outstanding trainer and mo5va5onal speaker, our company could benefit from having

him as a manager here!!


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COURSE OUTLINE Sexual harassment and creating a hostile work environment is discussed in this course in the most up front, no non sense fashion possible. EEOC views on harassment are discussed as well as the manager’s role in preventing it. The most common questions will be answered; is it ever OK to hug someone at work? Are compliments ever appropriate? How much joking around is acceptable? Is it illegal for employees to date?

COURSE OBJECTIVES

Provide a workplace that respects all employees and is free of harassment including sexual harassment. Take preventative measures regarding harassing activity and conduct. Remedy any such incidents should they occur in the course of employment. Ensure that such incidents do not jeopardize employees, your customers, or the company.

TARGET AUDIENCE

All employees.

EXPECTED OUTCOME

Your employees will know that harassment includes any degrading or offensive conduct, either verbal or physical, that is based upon a person’s sex, color, race, religion, national origin, age or disability.

ADDRESSING HARRASSMENT

Todd is such an excellent trainer! He answered ques5ons thoroughly and kept it enjoyable! I like that he made his expecta5ons known up

front. He was very respecDul of our 5me and professional needs!


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COURSE OUTLINE All leaders need to know how to manage this function in the workplace today. Participants will learn how to identify the outward signs of violence, the different stages of violence, steps to take once violence has been identified and/or commenced and how to work with HR and Security to provide a safe working environment.

COURSE OBJECTIVES

To provide the training necessary for participants to be able to provide a safe working environment and properly identify and address violence when/if it occurs. Also provide a step-by-step job aid for addressing all types of behaviors that can lead to workplace violence.

TARGET AUDIENCE

All employees.

EXPECTED OUTCOME

This course will give all participants the ability and confidence they will need in order to address any and all workplace violence head on. Hands on, realistic role play exercises will prepare the participants for potential violent offenders.

WORKPLACE VIOLENCE

Mr. Todd Ross was exceptional in the delivery of this material. I not only got a lot out of the course, but enjoyed being

there everyday!!


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COURSE OUTLINE This course addresses all aspects of teambuilding. Topics include trainer’s expectations of the class, employees expectations of the supervisor, effective employee interaction, team motivation, how to deal with non participatory behavior, effective praising and handling employee burnout.

COURSE OBJECTIVES

To provide an environment that is consistent, interactive and motivating. Participants will provide a classroom experience where attendees will be praised for positive behaviors, prevented from burning out and perform in a stress free workplace.

TARGET AUDIENCE

For new trainers, experienced instructors, facilitators, and speakers who wish to sharpen their leadership and presentation skills.

EXPECTED OUTCOME

Trainers will be able to create a classroom environment that is interactive and stress free. The participants as well as the trainer or manager will know what is expected of them.

TEAMBUILDING

Having Todd Ross as a trainer has been wonderful, he is an awesome trainer!!

He was able to make the course as plain and as easy as possible. His words of wisdom and encouragement made the class much more enjoyable as well.

This class was excellent!!!!


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COURSE OUTLINE This course details items and topics that adult learners don’t like and could potentially prevent optimal learning. Topics include yelling and barking orders, subject knowledge and deceptive behaviors on the part of the trainer.

COURSE OBJECTIVES

Provide an environment where all participants can learn in an environment that is free of barriers and obstacles that can prevent learning from taking place.

TARGET AUDIENCE


EXPECTED OUTCOME

Trainers will be able to facilitate classes that are free from obstacles and barriers that can prevent adults from learning.

WHAT ADULT LEARNERS DON’T LIKE

GREAT INSTRUCTOR!!! If all instructors were like Todd Ross, I’d s5ll be in school!! Very relaxed, adult and

professional!!


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COURSE OUTLINE This course details the overlooked areas of getting your class prepared for training. Questions answered include how many participants will I have? What’s the best way to arrange my seats? Do I have any games to play? Having these answers will make your class go much smoother.

COURSE OBJECTIVES

This course will move the trainer to prepare for training class in such a way that there is adequate seating, proper line of sight, sufficient training materials, as well as things like proper lighting and trainer tools.

TARGET AUDIENCE

For new training professionals and for those trainers that want a broader overview of the entire training function.

EXPECTED OUTCOME

Participants will come to a class that is properly set up and conducive to learning.

GETTING PREPARED FOR CLASS

Top notch instructor! Professional, knowledgeable and used a good mix of humor and firmness to manage the class! Unfortunate

that other departments won’t get the opportunity to benefit from his skills and

wisdom!


ROSSGROUPCONSULTING

COURSE OUTLINE Detailed in this course are the timeless and ever so important questions, how am I getting compensated for being in this class, how long will I be in here, how will this class help me improve my job performance and who are you, what qualifies YOU to train me? These are questions that are very rarely anticipated, but always asked.

COURSE OBJECTIVES

Address the questions that can waste valuable class time, start heated conversations and/or prevent learning from taking place. Get all participants on the same page at one time, but more importantly, at the same time. This also allows the trainer to take control of the environment quickly. The importance of designing road maps and icebreakers to "kick-start" your courses.

TARGET AUDIENCE


EXPECTED OUTCOME

This course will give all participants the information needed so they can give their full attention to the instructor and the course content. This will also serve as a prelude to your class so you an see how to adjust your course design and delivery to appeal to all styles.

COMMUNICATING INSTRUCTIONS

What an excellent class this was!! Not only did I get the skills I needed to get the job done, but I also had

fun doing it!! Very motivational…you can tell they care about us!!


ROSSGROUPCONSULTING

COURSE OUTLINE Participants will be introduced to effective movements around the classroom and it’s importance in the learning process. Included in the course is the effects of sounds waves in learning, question acknowledgement, gestures and nervous habits.

COURSE OBJECTIVES

Provide an classroom environment that is fun, interactive and conducive to learning through the proper usage of facial gestures and body language. Determine causes and solutions of nervous habits. Create maximum learner participation by effectively selecting the best trainer strategy. Monitor their personal characteristics of movements, eye contact, mannerisms, and expression.

TARGET AUDIENCE

For new training professionals who want to ensure that adult learners get the most out of training.

EXPECTED OUTCOME

You will have tips and techniques that will enable you to create a confident presence in front of your group. Your personal characteristics will be diagnosed for areas of improvement.

MOVEMENT

My trainer, Todd Ross, brought so much energy and motivation to this course! I actually looked forward to

coming to class everyday!!


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COURSE OUTLINE This course teaches trainers how to prepare for classes that are to be held in public facilities, i.e. hotels, MicroTek and/or any other outside location.

COURSE OBJECTIVES

To enable the trainer the ability to train classes off site the same way as they would in their home facility.

TARGET AUDIENCE

For experienced instructors, facilitators, and speakers who wish to sharpen their presentation skills.

EXPECTED OUTCOME

Participants will be able to train in off site facilities with confidence related to proper preparation and planning.

TRAINING OFF SITE

Todd is the very best instructor I have every had! He engaged the class, figured our strengths and

weaknesses and made sure everyone understood before he moved forward.


ROSSGROUPCONSULTING

COURSE OUTLINE In this course, participants will be thoroughly trained how to reward trainees. Rewards and recognition are powerful motivators, but they must be used wisely or they can backfire. This course shows how positive reinforcement techniques can keep your people on track and improve morale at little or no extra course. And how when the wrong things get recognized, employees can become confused and demoralized. They will learn how to reward with little or no money, how to use rewards to drive performance and how to use games and icebreakers as an additional way to reward.

COURSE OBJECTIVES

Trainers will be given all the tools necessary to use rewards to assist in the learning process and in classroom management.

TARGET AUDIENCE


EXPECTED OUTCOME

Classes will be interactive, participants will be attentive and learning will be more apt to take place.

REWARDS

Mr. Ross made the class fun and exciting with his wonderful sense of humor! He was never boring, you

could never fall asleep in his class! It was truly a pleasure being trained by

him!


ROSSGROUPCONSULTING

COURSE OUTLINE This course addresses the very important topics of drug and alcohol abuse in the workplace. Topics include legal questions to ask if substance abuse is suspected, warning signs of substance abuse, and extensive questions and answers.

COURSE OBJECTIVES

Provide an environment where the use of illegal drugs and alcohol can be identified and properly/legally addressed.

TARGET AUDIENCE

All employees

EXPECTED OUTCOME

Participants will be equipped with the tools necessary to be able to identify those that are suspected drug and alcohol abusers as well as the confidence to address it properly.

SUBSTANCE ABUSE

I so enjoyed my instructor and his different ways of approaching the material so

everyone could understand and all learn together. Todd Ross is an excellent trainer and speaker and I would love to have him

back for another class!!


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COURSE OUTLINE This course details the ways a trainer can make their class interesting, informative and interactive.

COURSE OBJECTIVES

To get all participants involved in the learning process through open, interactive communication that is fun and consistent.

TARGET AUDIENCE

For experienced instructors, facilitators, and speakers who wish to sharpen their presentation skills.

EXPECTED OUTCOME

Learning will take place will all participants. They will learn through discovery and also know to apply the course content to their actual jobs, providing an environment under which learning can take place.

THE 3 i’S

Todd is an attention getter! We talked about real life stories and scenarios that

pertained to what we were doing and were going to do. He is a fabulous speaker and

hope to see him back!!


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COURSE OUTLINE In this course, trainers and mangers will learn the most important piece of their jobs…following up and communicating class activity.

COURSE OBJECTIVES

To teach the trainer and/or manager the art of communicating in class activity. They will learn the 4 Ways To Communicate, proper reporting (daily, weekly and monthly) and hosting follow up sessions. Assist trainers in marketing themselves and their departments.

TARGET AUDIENCE

All members of management.

EXPECTED OUTCOME

Trainers and/or managers will be able to communicate the daily/weekly/monthly activities of their classes as well as on going announcements of the teams actions. The team will be identified as the cornerstone of the organization’s performance.

FOLLOWING UP

Todd is such a wonderful instructor!! He is very knowledgeable about training and

very wise. He knows how to keep the attention of his students and makes coming to work fun! He has not only

been helpful with training and development, but his little nuggets of

wisdom he shares in class can be used in our personal lives as well. I’m so glad

I decided to take this class!!


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COURSE OUTLINE Outlined in this course are the appropriate and inappropriate ways trainers are to dress in front of their classes.

COURSE OBJECTIVES

To offer participants solid examples of ways to dress, wear their hair as well as ways to deal with perspiration and other forms of personal hygiene.

TARGET AUDIENCE

All members of management.

EXPECTED OUTCOME

Participants will provide a good example of how to present yourself in a professional environment as it pertains to dress.

THE UNIFORM

Todd was great!! He really got the class eager to learn. He remembered all of our names and got us going through laughter

and jokes!! Gave me some great life lessons as well!


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COURSE OUTLINE This course addresses the specific ways trainers can sharpen their training skills. Topics include questioning techniques, classroom management, different forms of media (visual, audio and kinesthetic aids), as well as subject knowledge.

COURSE OBJECTIVES

Provide instructors all the tools necessary to properly train the adult learner and provide an environment where learning is free to take place. Help avoid mistakes and errors made by new trainers. Provide plenty of practical skills. Participants will possess delivery skills that actually motivate their classes, therefore promoting maximum learner participation.

TARGET AUDIENCE


EXPECTED OUTCOME

Participants will be trained according to their individual learning styles. They will also be introduced to an environment where learning can take place with little to no obstacles.

TRAINING 101

This was an overall produc5ve and informa5ve training class. I learned what I was supposed to learn and feel very, very confident in going back to my job. The trainer, Todd Ross was outstanding and should become a permanent

part of our company!

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Student Name: Last: _______________________________________ First: _________________________________________ Phone #: Home (_ _ _) _ _ _ -_ _ _ _ Cell: (_ _ _) _ _ _ - _ _ _ _ Work: (_ _ _) _ _ _ - _ _ _ _ Address: ________________________________________________________

________________________________________________________ City ____________________________________State_______________ Zip _______________________ Mailing Address (If different from above) Address: ________________________________________________________

________________________________________________________ City ____________________________________State_______________ Zip _______________________ SSN# : _ _ _ - _ _ - _ _ _ _ D.O.B.: (MM/DD/YYYY) _ _ / _ _ / _ _ _ _ O Male O Female E-Mail 1: _______________________________________________ E-Mail 2: _______________________________________________ O Yes! I would love to receive monthly updates on leadership and organizational development. In case of emergency, please contact: Name: _______________________________________________ Relation: _______________________________________________ Phone#: (_ _ _) _ _ _ - _ _ _ _ Cell: ( _ _ _ ) _ _ _ - _ _ _ _ Ethnicity:

0 Black / African American 0 Latino / Hispanic

0 American Indian 0 Mexican / Mexican American

0 Caucasian / White 0 Middle Eastern

0 Chinese / Chinese American 0 Vietnamese / Vietnamese American

0 Japanese / Japanese American 0 Pacific Islander

0 I do not wish to disclose this information

This material is confidential and proprietary. This document contains confidential information prepared or collected for use by employees, contractors and agents

of Ross Group Training. This document may not be distributed or reproduced without the expressed written consent of Ross Group Training.


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EDUCATION: Highest Grade Completed: 0 10 – 0 12 – 0 13 – 0 14 – 0 15 – 0 16 – 0 17 – 0 18 – 0 19 – 0 20 Graduate: O Y O N Major: ________________ Minor: __________________ GPA: ________ Foreign Languages Spoken: 1. ____________________

2. ____________________ 3. ____________________

Written: 1. ____________________ 2. ____________________ 3. ____________________

Registering For: 0 Full Day Session 8:00am to 4:30pm

0 Evening Session 6:00pm to 10:00pm q  I will require financial assistance.

q  I will NOT require financial assistance.


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EMPLOYMENT Company Name: ________________________________ Address: _______________________________________

_______________________________________ _______________________________________ _______________________________________

Phone: ( ) - Dates of Employment: From (MM/YY) ___________to_____________ Responsibilities:

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Reasons for Leaving:

______________________________________________________________________________________________________________________________________________________________________________________________________________________________

Company Name: ________________________________ Address: _______________________________________

_______________________________________ _______________________________________ _______________________________________

Phone: ( ) - Dates of Employment: From (MM/YY) ___________to_____________ Responsibilities:

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Reasons for Leaving:

______________________________________________________________________________________________________________________________________________________________________________________________________________________________

Reminders: o Please completely fill in all blanks. o A8ach current copy of resume. LEGAL DISCLAIMER Select one of the payment opDons available to you. Total ‘in class’ fee is $6577.33, and is non refundable. Total ‘on line’ fee is $4577.33 and is also non refundable. If class is cancelled for any reason by Ross Group ConsulDng LLC, 100% of your paid tuiDon will be reimbursed including any deposits or applicaDon fees. If opDon 1 or 2 is selected, either total tuiDon or 50% deposit must be submi8ed and received prior to or on the 1st day of class. If opDon 3 is selected, financing must be applied for and approved prior to the 1st day of class. Personal cancellaDon within 15 business days prior to class start will void 50% of total tuiDon paid of $6577.33 or more. If 50% of tuiDon has been paid, that 50% will be voided if class is personally cancelled within 15 business days of class start. I have read and understood the applicaDon form, including the applicaDon instrucDons that describe the refund policy, other policies, and the placement service(s). The policies and ma8ers set forth in the applicaDon instrucDons are incorporated into and made a part of this enrollment agreement. I hereby enroll in this class with the understanding that THE LESSON IS LEASED ONLY AND ITS CONTENTS REMAIN THE PROPERTY OF ROSS GROUP TRAINING, a subsidiary of ROSS ENTERPRISES LLC. I SHALL NOT SELL, LEND, COPY, SHARE, RE-‐USE OR GIVE AWAY THE MANUAL OR ANY PORTIONS OF THE MANUAL. The guidebooks accompanying the training course may be retained for repeated use, but enrollment in these courses is subject to all other terms of this agreement. Ross Group Training, a subsidiary of Ross Enterprises admits students of any race, age, sex, creed, ethnic origin or naDonality to all the rights, privileges, and programs generally accorded to students enrolled. It does not discriminate on the basis of sex, race, creed, naDonality or ethnic origin with regards to students, trainers, recruiters or execuDves. Ross Group ConsulDng LLC does not guarantee job placement, promoDon or contract approval upon compleDon of this course. I also agree to INDEMNIFY AND HOLD Ross Group Training, a subsidiary of Ross Enterprises HARMLESS from any and all claims, acDons, suits, procedures, costs, damages and liabiliDes, including a8orney’s fees brought as a result of my involvement in any course, class, workshop, seminar or acDvity sponsored by Ross Group Training or its parent company, Ross Enterprises and to reimburse them for any such expenses incurred. The undersigned further expressly agrees that the foregoing waiver and assumpDon of risks agreement is intended to be as broad and inclusive as is permi8ed by the law of the state of Virginia and that if any porDon thereof is held invalid, it is agreed that the balance shall, not withstanding, conDnue in full legal force and effect. ACKNOWLEDGEMENT OF UNDERSTANDING: I have read this waiver of liability, assumpDon of risk and indemnity and agree, fully understand its terms, and understand that I am giving up my substanDal rights, including the right to sue. I acknowledge that I am signing the agreement freely and voluntarily, and intend by my signature to be a complete and uncondiDonal release of any and all liability to the greatest extend allowed by law. _______________________________________________ _________________________ Signature Of Applicant Date


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The purpose of this document is to :

•  Gather informaDon from the parDcipant for the purpose of registry with

agencies that relate to the contract training funcDon.

•  Actually track parDcipant registraDons.

This material is confidential and proprietary. This document contains confidential information prepared or collected for use by employees, contractors and agents of Ross Group Training. This document may

not be distributed or reproduced without the expressed written consent of Ross Group Training.


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Student Name: _________________________________________ Phone #: ______________________________________________ Address: ______________________________________________ ______________________________________________

______________________________________________ ______________________________________________

SSN# : _________________________________________________ D.O.B.: ________________________________________________ E-Mail: ________________________________________________ Resume: Y N Hard Electronic

TRAINING ASSOCIATIONS Computer Generated Solutions - CGS Three World Financial Center 200 Vesey Street New York, NY 10281-1017 T: 212.408.3895 F: 212.408.3995 Date Registered: _________________________ Username: _______________________________ Password: ________________________________ The Training Associates 289 Turnpike Road Westborough, MA 01581-2807 1-800-241-8868 (US Toll-Free 1-508-890-8500 (Outside the U.S.) Fax: 1-508-890-8658 Date Registered: _________________________ Username: _______________________________ Password: ________________________________

This particular agency will request references and any training engagements and/or classes you have facilitated. RossGroupTraining will serve as one of those engagements.

TRAINING ASSOCIATIONS Training Pros Date Registered: _________________________ Username: _______________________________ Password: ________________________________ SoloGig Date Registered: _________________________ Username: _______________________________ Password: ________________________________ Training Folks Date Registered: __________________________ Username: ________________________________ Password: _________________________________ Indeed Date Registered: ___________________________ Username: _________________________________ Password: __________________________________ Ketels Contract Training Date Registered: ___________________________ Username: _________________________________ Password: __________________________________


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TRAINING ASSOCIATIONS Teleworld Staffing 3622 Fairmont Parkway Suite A Pasadena, TX 77504 713-474-8200 713-474-8201 (f) Date Registered: _________________________ Username: _______________________________ Password: ________________________________ Ameritraining Date Registered: _________________________ Username: _______________________________ Password: ________________________________ Training Folks Date Registered: __________________________ Username: ________________________________ Password: _________________________________ A. Ramsey Enterprises Registered: __________________________ Username: ________________________________ Password: _________________________________


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AIRLINE REGISTRATIONS Credit / Debit Card #: _______________________ SeaDng Preference: O Aisle O Window O No Preference AMERICAN Date Registered: __________________________ Username: _______________________________ Password: ________________________________ Membership #: ____________________________ UNITED Date Registered: __________________________ Username: _______________________________ Password: ________________________________ Membership #: ____________________________ DELTA Date Registered: __________________________ Username: _______________________________ Password: ________________________________ Membership #: ____________________________ US AIRWAYS Date Registered: __________________________ Username: _______________________________ Password: ________________________________ Membership #: ____________________________ CONTINENTAL Date Registered: __________________________ Username: _______________________________ Password: ________________________________ Membership #: ____________________________


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AIRLINE REGISTRATIONS JET BLUE Date Registered: __________________________ Username: _______________________________ Password: ________________________________ Membership #: ____________________________ SOUTHWEST Date Registered: __________________________ Username: _______________________________ Password: ________________________________ Membership #: ____________________________ NORTHWEST Date Registered: __________________________ Username: _______________________________ Password: ________________________________ Membership #: ____________________________


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HOTEL REGISTRATION Room Preference: O Smoking O Non Smoking

O King O Single O Double HILTON Date Registered: ____________________________ Username: _________________________________ Password: __________________________________ Membership #: ______________________________ HOLIDAY INN Date Registered: ____________________________ Username: _________________________________ Password: __________________________________ Membership #: ______________________________ HYATT Date Registered: ____________________________ Username: _________________________________ Password: __________________________________ Membership #: ______________________________ STARWOOD (WESTIN, SHERATON) Date Registered: ____________________________ Username: _________________________________ Password: __________________________________ Membership #: ______________________________


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AUTO RENTAL Vehicle Preference: O 2 Door O 4 Door O SUV O MiniVan HERTZ Date Registered: ____________________________ Username: _________________________________ Password: __________________________________ Membership #: ______________________________ THRIFTY Date Registered: ____________________________ Username: _________________________________ Password: __________________________________ Membership #: ______________________________ NATIONAL Date Registered: ____________________________ Username: _________________________________ Password: __________________________________ Membership #: ______________________________ BUDGET Date Registered: ____________________________ Username: _________________________________ Password: __________________________________ Membership #: ______________________________


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ASTD (American Society for Training and Development) Date Registered: ____________________________ Username: _________________________________ Password: __________________________________ Membership #: ______________________________ BUSINESSBALLS Date Registered: ____________________________ Username: _________________________________ Password: __________________________________ Membership #: ______________________________


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