UK Retail Overview & SolutionsSimon Allitt – Head of Retail

UK Retail Trends 2015 - 2020

� GLOBALISATION - Traditional UK retailers are more saturated and looking to globalise into emerging markets (Primark into the US)

� E-RETAIL on the increase and replacing traditional bricks/mortar stores on the high street (Amazon / NEXT)

� LUXURY British Brands still dominate – British brand is powerful especially in US and Middle East & Far East (Burberry / Paul Smith)

� UK ECONOMY showing steady growth – 2008 recession saw value retailers enter the market however demand for a quality product is in demand

� PRODUCT DEVELOPMENT - Retail competition is high so new product development is a high priority

� OVERSEAS brands coming to UK (Uniglo / Zara)

Copyright © 2015 TÜV Rheinland - All Rights Reserved2

Retail beyond

Retail Beyond will be very different from retail today. Nearly every component of the customer experience will be altered and business models will be challenged to adapt.

3 Copyright © 2015 TÜV Rheinland - All Rights Reserved

Service Portfolio and Requirements

Steady shift of requirements over time

Change in consumer needs and regulatory requirement s

201520102000

� Regulatory Requirement(e.g. CB, Safety)

� Ergonomics� MAS for 20

countries

� Regulatory Requirement (e.g. CB, Safety)� MAS for 60 countries� Mobile Communication� Wireless Power� Sustainability Aspects� Product Marketing Support

� Regulatory Requirement(e.g. CB, Safety)

� GS

Copyright © 2015 TÜV Rheinland - All Rights Reserved4

What do UK Retailers and their

supply chain expect…

One stop shop

Full suite of services – Testing Inspections / Audits / Sustainability

High level of technical support in UK

Local point of contact for vendors

Team with Commercial Awareness

Availability of seminars and training

Competitive pricing globally

Speed of delivery globally

Global footprint matches their sourcing patterns

IT delivery tools

Our belief; A Sustainable Partnership with a Global Service Provider

Copyright © 2015 TÜV Rheinland - All Rights Reserved5

Not just a test lab

Testing Inspecting Auditing Certifying Consulting

Products Systems Process People

Copyright © 2015 TÜV Rheinland - All Rights Reserved6

China Growth as an example

Copyright © 2015 TÜV Rheinland - All Rights Reserved7

One for all.

The new TÜV Rheinland testmark.

The Test Mark concept

Copyright © 2015 TÜV Rheinland - All Rights Reserved9

� New unique design distinguishes TÜV Rheinland’stest mark from all other marks.

1 Design

� Keywords focus on core messages, e.g. quality� Direct, clear and quick communication

2 Keywords

� ID is our service’s personal ‘fingerprint’ and corresponds to our online database “Certipedia”

4 ID Number

� Exclusively linked to our database� Directly check what is behind the test mark and

how was the product tested?

3 QR Code

Information at a glance

Copyright © 2015 TÜV Rheinland - All Rights Reserved10

Certipedia

Copyright © 2015 TÜV Rheinland - All Rights Reserved11

Coffee Break

Copyright © 2015 TÜV Rheinland - All Rights Reserved12