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UKRAINIAN EXPERIENCE ON LEADING OUTOF DOMESTIC ENTERPRISES TO EUROPEAN RECOGNITION

Petro Kalyta,

President of Ukrainian Association for Quality,

President of International Guild of Quality Professionals,

Director of the European Centre for Quality Movements Supporting

(Ukraine)

Email: quality@quality.kiev.ua

Web: www.quality.kiev.ua

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BRIEF INFORMATION • UAQ was established in 1989 as All-Ukrainian non-governmental professional public organisation.

• UAQ unite about 450 leading enterprises form all regions of Ukraine and about 1000 specialists in the field of quality from different countries.

• EOQ National representative, EFQM National Partner Organization, Basic organization of the International Guild for Quality Professionals.

• UAQ has regional branches, branch technical committees, units, clubs (including Ukrainian Quality Leader’s Club) and professional organizations for quality.

• UAQ conducts its activity without financial support from government.

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UAQ’s Mission

UAQ is bearer of new knowledge in the field of quality and business excellence.

UAQ is a driving force of formation in Ukraine of European quality culture, which contributes to increase of competitiveness, encourages integration of Ukraine in EU and WTO, improvement of the people’s life.

UAQ’s Vision

UAQ is a leader of movement for quality and excellence in Ukraine.

One of the leaders of public movement for quality and excellence in the

Central and Eastern Europe.

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Main Tasks of UAQ

Formation of a progressive public opinion and policies in the field of quality Distribution of best business practice, improvement of quality and excellence. Providing companies with all-round professional assistance in increasing of competitiveness.

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Principles of UAQ

- Orientation to the generally accepted human values- Financial independence from power and political structures- Partner relations with state, public and commercial organizations- Cooperation with international and national organizations in the field of quality and mass media- Active stand in the market of services in the field of quality and business excellence; forestalling other organisations due to high professionalism, prevision and fast adequate reacting on a situation

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National Projects and Developments

Goals and principles of Ukrainian National policy in the field of quality (1992) Recommendations on development of the regional programme on elaboration of the mechanisms and conditions of production quality improvement and enterprises’ competitiveness increasing (1998) Ukrainian Charter “To business excellence and quality” (1999) Project of Ukrainian National policy conception in the field of quality (2001) Ukrainian Code of Fair Manufacturing Practice (2002) Complex Assessment System of the Ukrainian Enterprises and Organisations (2003)

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National and International Projects of UAQ

International Forum “Quality Days in Kiev” (since 1992, annually) European Quality Week in Ukraine (since 1995, annually) All-Ukrainian Conference for Testing Centers (since1996, once in two years) All-Ukrainian Quality Convention (since 1999, once in two years) Complex International Project “Constellation of Quality” (since 2000, annually) All-Ukrainian Science Conference “Quality Management Problems” (since 2000, once in two years) and other

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Main International Authorities of UAQ

Personnel certification in the EOQ system ISTO personnel testing Assessment of companies in accordance with EFQM Levels of Excellence Scheme (“Recognised for Excellence in Europe”) Accrediting and certification in the system of International Association for Quality “SovAsK” (CIS) Certification of quality systems (issued certificates are recognized in Europe and in the world) Translation, publication and distribution of the pocket Guide under licence agreement with company GOAL/QPC (USA) on quality and management issues

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Key results More than 400 EOQ certificates were issued to environmental and quality management

systems managers and auditors and 25 certificates ISTO on understanding of the ISO 9000:2000 standards;

About 1200 managers and specialists were trained in EOQ system More than 200 enterprises were provided with methodical and practical assistance on

improvement of management systems on base of ISO standards and TQM conceptions More than 200 conferences and seminars was conducted and gathered more than 15000

participants More than 55 publications (with edition more than 120000 copies) on quality issues was

published and distributed More than 1000 media materials on quality and business excellence was published 22 enterprises became winners of the Ukrainian National Quality Award; two of them

became finalists of the European Quality Award; 13 companies have received EFQM certificates “Recognised for Excellence in Europe”

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Main factors of UAQ’s success

Awareness in the middle of 80 years by group of the scientists and specialists of exclusive importance of quality ideas Developed scientific base in the field of the system quality management, which was formed at the end of 80 years in the Institute of cybernetics of the Ukrainian National Academy of sciences UAQ’s leaders distinguished by the high feeling of a civil liability, high vocational training, advanced prevision and purposefulness Continual generation of new viability ideas in field of quality by UAQ’s leaders and its successive realization Long-term cooperation with EOQ, ЕFQM and UNECE Developed and stable infrastructure of quality supporting created in Ukraine in frame of the Ukrainian Association for Quality and distinguished by competent personnel

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Perspective projects

Creating of the Web-portal “Quality World of Ukraine” and National Business Center “Quality World of Ukraine” Creation on UAQ’s base of the European Centre for Quality Movements Supporting (under UNECE and EOQ approval). Formation of the Coordinating Council of Quality Leaders from the Central and Eastern European countries Conducting of the First International Quality Tournament of the Central and Eastern European countries “UAQ Open Cup” on the base of the EFQM Excellence Model (by EFQM supporting). Conducting of the 5-th International Conference of the Central and Eastern European countries on the theme “International Quality Programmes and National Quality Awards – Tools of the Movements Towards Quality and Excellence” (under auspices of EOQ, EFQM and UNECE).