SysAid’s refreshed UI balances comprehensive functionality with a sleek and simplified user experience — helping IT admins resolve tickets faster by providing all the tools and data from the comfort of a single window.

Let us help you reduce your mean time to resolution (MTTR), so you can work better and more efficiently.

Uncompromisingly smart,beautifully simpleSysAid’s new UI designed to accelerate ticket resolution

Main feature updatesUpon analyzing our clients’ usage of our software, we discovered that IT admins spend over 85% of their time in the following three screens: the dashboard, ticket list, and ticket form — so we focused our new UI accordingly.

DashboardA cleaner, more modern look and feel

Background color options

Selection of layouts

We made our software easier on the eyes — and easier to navigate.

For more information, including a video tutorial, visit sysaid.com/ui.

Benefits of new UIWith our new UI, IT admins can enjoy greater operational

efficiency, so they can resolve tickets faster.

Optimizes layout of ticket data

Enables queues to be easily understood and navigated

Enhances visibility of relevant information throughout the ticket

Allows quick action to be taken from within the lists

Minimizes the need to scroll or to move between tabs

Provides a big picture view of day-to-day ticket resolution activities

Ticket List

Ticket Form

New consolidated options and customized filters to prevent screen overcrowding

A fully customizable side panel that includes a selection of KPIs

Ever-present top panel, so you don’t miss a thing while in a ticket

Enhanced overall visibility

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