Unemployment Compensation Project - Phase 2 Functional

Unemployment Compensation Project - Phase 2Functional Requirements

Number Core Process

SubProcess

Activity UseCase

Description BR? Related

FR.0001 Claims Claims (General) 00The system shall provide a capability to create a work item if the system determines that federal wages cannot be added to a claim.

FR.0002 Claims Claims (General) 00 The system shall provide a capability to store lag quarter wages associated with a claim. Y

FR.0003 Claims Claims (General) 00 UC.01.07The system shall provide a capability to generate a notification to the claimant that their claim has been cancelled.

Y

FR.0004 Claims Claims (General) 00 UC.01.10The system shall provide a capability to create a work item for IB-6 discrepancies (outgoing) by discrepancy code.

FR.0005 Claims Claims (General) 00 UC.01.10The system shall provide a capability to create a work item for redeterminations with no employer name (entry errors).

FR.0006 Claims Claims (General) 00 UC.01.10The system shall provide a capability to create a work item when high quarter wages are greater than $99,999.99 and the claim is ineligible.

FR.0007 Claims Claims (General) 00 UC.01.10The system shall provide a capability to create a work item for IB-4 transactions for which responses were not sent to the requesting state (by reason code for not sending).

FR.0008 Claims Claims (General) 00 UC.01.10 The system shall provide a capability to create a work item for responses received from federal employers.

FR.0009 Claims Claims (General) 00 UC.01.10 The system shall provide a capability to create a work item for initial determinations where wages are rejected.

FR.0010 Claims Claims (General) 00 UC.01.10 The system shall provide a capability to create a work item for incoming wages not posted due to errors.

FR.0011 Claims Claims (General) 00 UC.01.10The system shall provide a capability to create a work item for monetarily ineligible claims for which a UCB-13 has been filed.

Y

FR.0012 Claims Claims (General) 00 UC.01.10The system shall provide a capability to create a work item for SSNs with an IB-4 sent but no response received within an administrator configurable number of days.

FR.0013 Claims Claims (General) 00 UC.01.10 The system shall provide a capability to create a work item for redeterminations where wages are rejected.

FR.0014 Claims Claims (General) 00 UC.01.10The system shall provide a capability to create a work item for IB-6 discrepancies (incoming - by state and SSN) for each discrepancy code.

FR.0015 Claims Claims (General) 00 UC.01.10The system shall provide a capability to create a work item for discrepancies between IB-4 wage information sent to another state and IB-5 information received from the other state.

FR.0016 Claims Claims (General) 00 UC.01.10The system shall provide a capability to associate a CWC wage transcript with correspondence indicating that the claimant is eligible for a CWC claim in another state.

FR.0017 Claims Claims (General) 00 UC.01.10The system shall provide a capability to publish a CWC wage transcript with the associated correspondence indicating that the claimant is eligible for a CWC claim in another state.

FR.0018 Claims Claims (General) 00 UC.01.10The system shall provide a capability to create a work item to authorize the payment of IB-6 billings to other states.

FR.0019 Claims Claims (General) 00 UC.01.10The system shall provide a capability to pre-authorize the payment of IB-6 billings to other states without user intervention.

FR.0020 Claims Claims (General) 00 UC.01.01The system shall provide a capability to create and maintain administrator configurable eligibility questions for each claim program type (UI, UCX, UCFE, CWC, STC, TRA, ATAA, DUA).

FR.0445, FR.0510

FR.0021 Claims Claims (General) 00The system shall provide a capability to identify unemployment compensation services as talliable or non-talliable based upon US Department of Labor guidelines. (e.g., completed Eligibility Review Process, processed initial claim, adjudicated claim, etc.)

Y

FR.0022 Claims Claims (General) 00The system shall provide a capability to determine the number of work search contacts a claimant is expected to make each week without user intervention.

Y

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Number Core Process

SubProcess

Activity UseCase


FR.0023 Claims Claims (General) 00 UC.01.01The system shall provide a capability to display benefit payment details for a claim (e.g., date, instrument, amount).

Y

FR.0024 Claims Claims (General) 00 UC.01.01The system shall provide a capability to display the details of how a payment was calculated (e.g., the deductions made from the WBA).

FR.0025 Claims Claims (General) 00 UC.01.01The system shall provide a capability to process multiple benefit payment transactions on a single business day to a claimant.

FR.0026 Claims Claims (General) 00 UC.01.01 The system shall provide a capability to provide benefit payments to claimants without user intervention. Y

FR.0027 Claims Claims (General) 00 UC.01.01 The system shall provide a capability to allow claimants to modify the preferred payment method.

FR.0028 Claims Claims (General) 00 UC.01.01The system shall provide a capability to provide claimants the option of having federal taxes withheld from their benefit payments.

FR.0029 Claims Claims (General) 00 UC.01.01The system shall provide a capability to determine the schedule for Eligibility Review Process reviews for each claimant based on administrator configurable business rules.

FR.0647

FR.0030 Claims Claims (General) 00 UC.01.01The system shall provide a capability to determine a claimant’s continuing eligibility for benefits (Eligibility Review Process) for each program type and each funding source without user intervention.

Y

FR.0031 Claims Claims (General) 00 UC.01.01The system shall provide a capability to identify a claimant as a priority Eligibility Review Process candidate without user intervention.

Y

FR.0032 Claims Claims (General) 00 UC.01.01The system shall provide a capability to maintain an administrator configurable timeframe to include a claim in the Eligibility Review Process.

FR.0033 Claims Claims (General) 00 UC.01.01 The system shall provide a capability to exempt a claim from inclusion in the Eligibility Review Process. Y

FR.0034 Claims Claims (General) 00 UC.01.01The system shall provide a capability to maintain an administrator configurable timeframe to generate a reminder to the claimant for a claim lacking a response to the Eligibility Review Process form.

FR.0035 Claims Claims (General) 00 UC.01.01The system shall provide a capability for a user to indicate that the Eligibility Review Process is complete for a claim.

FR.0036 Claims Claims (General) 00 UC.01.01The system shall provide a capability to remove the Eligibility Review Process pending indicator without user intervention.

Y

FR.0037 Claims Claims (General) 00 UC.01.01The system shall provide a capability to maintain an administrator configurable timeframe to prevent benefit payment without user intervention for a claim lacking a response to the Eligibility Review Process form.

FR.0038 Claims Claims (General) 00 UC.01.01The system shall provide a capability to identify a claim as scheduled for a Re-employment Eligibility Assessment (REA) without user intervention via system interface with WorkForce Services.

Y

FR.0039 Claims Claims (General) 00 UC.01.01 The system shall provide a capability for a user to identify a claimant as dislocated. Y

FR.0040 Claims Claims (General) 00 UC.01.13The system shall provide a capability to determine what Unemployment Compensation services are available to an external user.

Y

FR.0041 Claims Claims (General) 00 UC.01.01 The system shall provide a capability to associate a WorkForce office with a claimant.

FR.0042 Claims Claims (General) 00 UC.01.01The system shall provide a capability to display a list of potential WorkForce offices that a claimant may select from to be associated with the claimant.

Y

FR.0043 Claims Claims (General) 00 UC.01.01 The system shall provide a capability for a system administrator to maintain WorkForce office details.

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Number Core Process

SubProcess

Activity UseCase


FR.0044 Claims Claims (General) 00 UC.01.01 The system shall provide a capability to assign a claimant to an AWI cost center without user intervention. Y

FR.0045 Claims Claims (General) 00 UC.01.01The system shall provide a capability to associate claim information received via system interface from WorkForce Services to a claim without user intervention.

Y

FR.0046 Claims Claims (General) 00 UC.01.01The system shall provide a capability to determine if claimant is required to register for WorkForce Services without user intervention.

Y

FR.0047 Claims Claims (General) 00 UC.01.01The system shall provide a capability to determine if claimant is eligible to receive Veteran Services without user intervention.

Y

FR.0048 Claims Claims (General) 00 UC.01.01The system shall provide a capability to create a work item when a claim is associated with a priority ERP that is not issued.

FR.0049 Claims Claims (General) 00 UC.01.01The system shall provide a capability to create a work item when a claim is associated with an ERP that is rejected as a duplicate, no matching claim or the claim is exempt.

FR.0050 Claims Claims (General) 00 UC.01.13The system shall provide a capability to determine what options are available to the external user. For example, file a claim, claim weeks, view correspondence, respond to correspondence, file an appeal or view claim status.

FR.0051 Claims Claims (General) 00 UC.01.07The system shall provide a capability to re-determine benefits, without user intervention, upon completion of a monetary re-determination.

FR.0052 Claims Claims (General) 00 UC.01.07The system shall provide a capability to re-determine benefits, without user intervention, when claim wage records are modified.

FR.0053 Claims Submit Claim 00 UC.01.01 The system shall provide a capability to create and maintain administrator configurable DUA eligibility questions. Y

FR.0054 Claims Submit Claim 00 UC.01.01 The system shall provide a capability to enter and store responses to claimant DUA eligibility questions.

FR.0055 Claims Submit Claim 00 UC.01.01The system shall provide a capability to determine the eligibility status of an STC claimant using administrator configurable STC eligibility criteria.

Y

FR.0056 Claims Submit Claim 00 UC.01.01The system shall provide a capability to capture and record information to indicate the adversely affected party or parties for each determination or redetermination.

Y

FR.0057 Claims Submit Claim 00 UC.01.01The system shall provide a capability to match an employer account number to an Unemployment Tax (UT) account number located in DOR’s tax system.

FR.0058 Claims Submit Claim 00 UC.01.01 The system shall provide a capability to add federal wages to a claim without user intervention. Y

FR.0059 Claims Submit Claim 00 UC.01.01The system shall provide a capability for an authorized user to add federal wages if the system determines that wages could not be added to the claim.

FR.0060 Claims Submit Claim 00 UC.01.01The system shall provide a capability to add an issue indicator, without user intervention, if a non-monetary issue is identified on the response from the federal employer received through ICON.

Y

FR.0061 Claims Submit Claim 00 UC.01.01The system shall provide a capability to notify the user in an administrator configurable number of days when no response has been received from a federal employer.

Y

FR.0062 Claims Submit Claim 00 UC.01.01The system shall provide a capability to determine, without user intervention, if military wages can be added to claim.

Y

FR.0063 Claims Submit Claim 00 UC.01.01The system shall provide a capability to create a work item if the system determines that military wages cannot be added to a claim.

FR.0064 Claims Submit Claim 00 UC.01.01The system shall provide a capability for an authorized user to add military wages if the system determines that wages could not be added to the claim.

FR.0065 Claims Submit Claim 00 UC.01.01The system shall provide a capability to notify the user in an administrator configurable number of days when no response has been received from a military employer.

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Number Core Process

SubProcess

Activity UseCase


FR.0066 Claims Submit Claim 00 UC.01.01The system shall provide a capability to notify the user that an amended response has been received from the federal employer.

FR.0067 Claims Submit Claim 00 UC.01.01The system shall provide a capability to notify the user that an amended response has been received from the military employer.

FR.0068 Claims Submit Claim 00 UC.01.01 The system shall provide a capability to suspend a claim.

FR.0069 Claims Submit Claim 00 UC.01.01 The system shall provide a capability for a system administrator to maintain a master list of issues for claims.

FR.0070 Claims Submit Claim 00 UC.01.01The system shall provide a capability for a system administrator to establish administrator configurable business rules that define the impact upon a claim, for each issue.

FR.0071 Claims Submit Claim 00 UC.01.01The system shall provide a capability for a system administrator to define business rules identifying the conditions required for the removal of an issue associated to a claim, for each issue.

Y

FR.0072 Claims Submit Claim 00 UC.01.01The system shall provide a capability to provide a reminder to a Claims Taker prior to deleting an unsubmitted unemployment benefit application that was previously suspended by a Claims Taker.

Y

FR.0073 Claims Submit Claim 00 UC.01.01The system shall provide a capability to override the systematic deletion of an unsubmitted unemployment benefit application marked for deletion.

FR.0074 Claims Submit Claim 00 UC.99.02 The system shall provide a capability for a user to enter the form of identification provided by a claimant.

FR.0075 Claims Submit Claim 00 UC.99.02The system shall provide a capability to verify an individual's drivers license number via system interface with the Florida Department of Highway Safety and Motor Vehicles, prior to the submission of a claim.

FR.0076 Claims Submit Claim 00 UC.99.02The system shall provide a capability to verify a claimant's social security number via system interface with the Social Security Administration, prior to the submission of a claim.

FR.0077 Claims Submit Claim 00 UC.99.02The system shall provide a capability to verify a claimant's bank account number and routing number via system interface.

FR.0078 Claims Submit Claim 00 UC.99.02 The system shall provide a capability for a user to associate multiple occupational codes to a claimant.

FR.0079 Claims Submit Claim 00 UC.99.02 The system shall provide a capability to create and maintain an employer record. Y

FR.0080 Claims Submit Claim 00 UC.99.02The system shall provide a capability to associate US Department of Labor O*NET occupation codes received via system interface to a claimant.

FR.0081 Claims Submit Claim 00 UC.99.02The system shall provide a capability to initiate an Online Primary Verification with the Immigration and Naturalization Service (INS) without user intervention.

Y

FR.0082 Claims Submit Claim 01 UC.01.01 The system shall provide a capability to assign a unique identifier to each claim.

FR.0083 Claims Submit Claim 01 UC.01.01 The system shall provide a capability to associate claims with an external customer account.

FR.0084 Claims Submit Claim 01 UC.01.01 The system shall provide a capability for an external user to certify that they are the claimant.

FR.0085 Claims Submit Claim 01 UC.01.01The system shall provide a capability for a claimant to file an initial claim for unemployment compensation benefits.

Y

FR.0086 Claims Submit Claim 01 UC.01.01The system shall provide a capability to route a claim to the appropriate business unit based upon claimant responses to claim intake questions.

Y

FR.0087 Claims Submit Claim 01 UC.01.01The system shall provide a capability to use data obtained from a claimant via the Interactive Voice Response system to complete an application for unemployment benefits without user intervention.

FR.0088 Claims Submit Claim 01 UC.01.01The system shall provide a capability to determine the initial claim type (new, additional, reopen) for a claim based upon prior claim history without user intervention.

Y

FR.0089 Claims Submit Claim 01 UC.01.01 The system shall provide a capability to determine the funding source(s) for a claim without user intervention. Y

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Number Core Process

SubProcess

Activity UseCase


FR.0090 Claims Submit Claim 01 UC.01.01The system shall provide a capability to update a claim effective date when the claim involves Emergency Unemployment Compensation without user intervention.

Y

FR.0091 Claims Submit Claim 01 UC.01.01The system shall provide a capability to update a claim effective date when the claim involves Extended Benefits without user intervention.

Y

FR.0092 Claims Submit Claim 01 UC.01.01 The system shall provide a capability to indicate a claimant's participation in approved training. Y

FR.0093 Claims Submit Claim 02 UC.01.01 The system shall provide a capability to display claim intake requirements to a claimant. Y

FR.0094 Claims Submit Claim 02 UC.01.01 The system shall provide a capability for a system administrator to define claim intake requirements.

FR.0095 Claims Submit Claim 03 UC.01.01The system shall provide a capability to create and maintain administrator configurable questions for each claim program funding source (UI, EB, EUC, FAC).

FR.0096 Claims Submit Claim 04 UC.01.01The system shall provide a capability to determine if a claimant meets the eligibility requirements to file a claim in Florida without user intervention.

Y

FR.0097 Claims Submit Claim 04 UC.01.01The system shall provide a capability for a user to update the claim program type after the initial determination of claim program type by the system.

FR.0098 Claims Submit Claim 04 UC.01.01The system shall provide a capability to determine the program type of the claim being filed without user intervention.

Y

FR.0099 Claims Submit Claim 04 UC.01.01The system shall provide a capability to assign multiple claim program types for a single claim without user intervention.

Y

FR.0100 Claims Submit Claim 04 UC.01.01 The system shall provide a capability to determine and present valid claim filing options without user intervention. Y

FR.0101 Claims Submit Claim 04 UC.01.01The system shall provide a capability to determine if a claimant meets the specific eligibility requirements to file a Military (UCX) program claim without user intervention.

Y

FR.0102 Claims Submit Claim 04 UC.01.01The system shall provide a capability to determine if a claimant meets the eligibility requirements to file a Federal (UCFE) program claim without user intervention.

Y

FR.0103 Claims Submit Claim 04 UC.01.01The system shall provide a capability to determine if a claimant meets the eligibility requirements to file a Combined Wage Claim (CWC) program without user intervention.

Y

FR.0104 Claims Submit Claim 04 UC.01.01The system shall provide a capability to determine and present interstate filing options to a claimant based upon claimant provided claim data, employment records, information obtained via system interface with the ICON system HAND transaction and wage records.

Y

FR.0105 Claims Submit Claim 04 UC.01.01 The system shall provide a capability to determine the base period of a claim without user intervention. Y

FR.0106 Claims Submit Claim 04 UC.01.01 The system shall provide a capability to determine the alternate base period of a claim without user intervention. Y

FR.0107 Claims Submit Claim 04 UC.01.01The system shall provide a capability to re-determine benefits, without user intervention, when the claim effective date is modified.

FR.0108 Claims Submit Claim 04 UC.01.01The system shall provide a capability to determine the claim effective date for each submitted claim without user intervention.

Y

FR.0109 Claims Submit Claim 04 UC.01.01The system shall provide a capability to determine the latest date an application for unemployment benefits may be submitted to retain the claim effective date without user intervention.

Y

FR.0110 Claims Submit Claim 04 UC.01.01The system shall provide a capability to present employment records and wages within the base period of a claim.

Y

FR.0111 Claims Submit Claim 04 UC.01.01The system shall provide a capability to present employment records and wages outside of the base period of a claim.

FR.0112 Claims Submit Claim 04 UC.01.01 The system shall provide a capability to enter wage records to be associated with a claim.

FR.0113 Claims Submit Claim 04 UC.01.01The system shall provide a capability to associate claim information received via system interface from the Interstate Connection system to a claim without user intervention.

Y

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Number Core Process

SubProcess

Activity UseCase


FR.0114 Claims Submit Claim 04 UC.01.01The system shall provide a capability to complete an application for unemployment benefits when a claimant was determined monetarily ineligible in another state.

Y

FR.0115 Claims Submit Claim 05 UC.01.01The system shall provide a capability to determine the questions required to assess benefit eligibility based upon administrator configurable business rules.

Y

FR.0116 Claims Submit Claim 06 UC.01.01The system shall provide a capability to apply the impact of an associated issue to a claim without user intervention.

Y

FR.0117 Claims Submit Claim 06 UC.01.01The system shall provide a capability to remove issues and the associated impact from a claim without user intervention.

Y

FR.0118 Claims Submit Claim 06 UC.01.01 The system shall provide a capability to associate issues with a claimant.

FR.0119 Claims Submit Claim 06 UC.01.01The system shall provide a capability to assign issues associated with a claimant to a claim, without user intervention.

Y

FR.0120 Claims Submit Claim 06 UC.01.01 The system shall provide a capability to identify a claimant as incarcerated without user intervention. Y

FR.0121 Claims Submit Claim 06 UC.01.01The system shall provide a capability to match claimant records with incarceration information obtained via system interface with the Florida Department of Corrections, without user intervention.

Y

FR.0122 Claims Submit Claim 06 UC.01.01 The system shall provide a capability for a user to record and track activities associated with a fact finding.

FR.0123 Claims Submit Claim 06 UC.01.01The system shall provide a capability to enter claim fact finding relating to a Labor Dispute when a claim, claimant and/or wage record associated to an active Labor Dispute is involved in determining claim filing eligibility.

FR.0124 Claims Submit Claim 07 UC.01.01The system shall provide a capability for employers to facilitate the filing process for claimants affected by a mass layoff.

Y

FR.0125 Claims Submit Claim 07 UC.01.01The system shall provide a capability to update a claim effective date when the claim is related to a Mass Layoff without user intervention.

Y

FR.0126 Claims Submit Claim 07 UC.01.01The system shall provide a capability to associate employment records obtained via system interface with a claim, without user intervention.

Y

FR.0127 Claims Submit Claim 07 UC.01.01The system shall provide a capability to select from the results of an employer search one or more specific employer record(s) to associate with a claim.

FR.0128 Claims Submit Claim 07 UC.01.01 The system shall provide a capability to modify the start and end employment dates on an employment record.

FR.0129 Claims Submit Claim 07 UC.01.01The system shall provide a capability to associate employer new hire information received via system interface from the Department of Revenue to a claim.

FR.0130 Claims Submit Claim 08 UC.01.01 The system shall provide a capability for a user to associate issues to a claim.

FR.0131 Claims Submit Claim 08 UC.01.01 The system shall provide a capability to associate issues for a claim without user intervention. Y

FR.0132 Claims Submit Claim 08 UC.01.01The system shall provide a capability to enter claim fact finding when a claimant indicates that they did not return to work as scheduled for any reason other than a lack of work.

FR.0133 Claims Submit Claim 09 UC.01.01 The system shall provide a capability to allow a claimant to select to receive either regular UI or TRA benefits. Y

FR.0134 Claims Submit Claim 09 UC.01.01The system shall provide a capability to determine if a claimant meets the eligibility requirements to file Reemployment Trade Adjustment Assistance (RTAA) program claim without user intervention.

Y

FR.0135 Claims Submit Claim 09 UC.01.01The system shall provide a capability to determine if a claimant meets the eligibility requirements to receive Extended Benefits (EB) without user intervention.

Y

FR.0136 Claims Submit Claim 09 UC.01.01The system shall provide a capability to determine if a claimant meets the eligibility requirements to file a Short Time Compensation (STC) program claim without user intervention.

Y

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Number Core Process

SubProcess

Activity UseCase


FR.0137 Claims Submit Claim 09 UC.01.01The system shall provide a capability to determine if a claimant meets the eligibility requirements to file a Disaster Unemployment Assistance (DUA) program claim without user intervention.

Y

FR.0138 Claims Submit Claim 09 UC.01.01The system shall provide a capability to determine if a claimant meets the eligibility requirements to file a Training Readjustment Act (TRA) program claim without user intervention.

Y

FR.0139 Claims Submit Claim 09 UC.01.01The system shall provide a capability to update a claim effective date when the claim involves Disaster Unemployment Assistance related benefits without user intervention.

Y

FR.0140 Claims Submit Claim 09 UC.01.01The system shall provide a capability to update a claim effective date when the claim involves Short Term Compensation benefits without user intervention.

Y

FR.0141 Claims Submit Claim 12 UC.01.01The system shall provide a capability for a user to override the claim eligibility status for each program type of claim (UI, UCX, UCFE, CWC, STC, TRA, ATAA, DUA).

FR.0142 Claims Submit Claim 12 UC.01.01 The system shall provide a capability for a user to remove issues and the associated impact from a claim.

FR.0143 Claims Submit Claim 12 UC.01.01 The system shall provide a capability to revise application responses prior to final submission.

FR.0144 Claims Submit Claim 14 UC.01.01The system shall provide a capability to determine if a claimant meets the eligibility requirements to file a Regular (UI) claim without user intervention.

Y

FR.0145 Claims Submit Claim 14 UC.01.01The system shall provide a capability to determine if a claimant meets the eligibility requirements to receive Federal Additional Compensation (FAC) benefits without user intervention.

Y

FR.0146 Claims Submit Claim 14 UC.01.01The system shall provide a capability to determine if a claimant meets the specific eligibility requirements to receive Emergency Unemployment Compensation (EUC) benefits without user intervention.

Y

FR.0147 Claims Submit Claim 14 UC.01.01 The system shall provide a capability to enter and associate a comment with a monetary determination.

FR.0148 Claims Submit Claim 14 UC.01.01The system shall provide a capability to determine the charge percentage for each base period employer associated with a claim.

Y

FR.0149 Claims Submit Claim 14 UC.01.01The system shall provide a capability to determine that military or federal wage records received via system interface with the Federal Centralized Claims Center can be assigned to a claim.

Y

FR.0150 Claims Submit Claim 14 UC.01.01The system shall provide a capability to associate military wage records received via system interface with the Federal Centralized Claims Center with a claim, without user intervention.

Y

FR.0151 Claims Submit Claim 14 UC.01.01The system shall provide a capability to associate Florida wage records obtained via system interface with the Florida Department of Revenue with a claim, without user intervention.

Y

FR.0152 Claims Submit Claim 14 UC.01.01The system shall provide a capability to send a request for Military wage and separation information via system interface with the FCCC without user intervention.

Y

FR.0153 Claims Submit Claim 14 UC.01.07The system shall provide a capability to send request for Military wage and separation information via system interface with the FCCC.

FR.0154 Claims Submit Claim 14 UC.01.01The system shall provide a capability to send a request, via system interface with the FCCC, to confirm that Federal wages are available to be assigned to Florida without user intervention.

Y

FR.0155 Claims Submit Claim 14 UC.01.07The system shall provide a capability for a user to send a request, via system interface with the FCCC, to confirm that Federal wages are available to be assigned to Florida.

FR.0156 Claims Submit Claim 14 UC.01.01The system shall provide a capability to create, via system interface, a Federal Wage and Separation (UCFE) data transaction for the Interstate Connection system without user intervention.

Y

FR.0157 Claims Submit Claim 14 UC.01.07The system shall provide a capability to create, via system interface, a Federal Wage and Separation (UCFE) data transaction for the Interstate Connection system.

FR.0158 Claims Submit Claim 14 UC.01.01The system shall provide a capability to process a claim, without user intervention, based upon the satisfaction of administrator configurable business rules (i.e., 'no touch' claim).

Y

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Number Core Process

SubProcess

Activity UseCase


FR.0159 Claims Submit Claim 15 UC.01.01The system shall provide a capability to allow a claimant to confirm that the claimant has reviewed and understands the Benefit Rights Information.

FR.0160 ClaimsReview Filing

Options00 UC.99.02

The system shall provide a capability to generate, without user intervention, a notice to a claimant requesting identifying information based upon the application of administrator configurable business rules.

Y


Options00 UC.99.02

The system shall provide a capability to associate a claimant's work status obtained via system interface with the Immigration and Naturalization Service (INS) without user intervention.

Y


Options00 UC.99.02

The system shall provide a capability to create an Online Secondary Verification response work item for a Specialized Claims Taker.


Options13 UC.01.01 The system shall provide a capability for a Claims Taker to update a submitted claim.


Options14 UC.01.01

The system shall provide a capability to route a work item to a Claims Taker for a claim that fails to meet administrator configurable business rules without user intervention.

Y

FR.0165 Claims Process Claim 05 UC.01.01 The system shall provide a capability to identify an employer associated with a claim as the separating employer. Y

FR.0166 Claims Process Claim 05 UC.01.01 The system shall provide a capability to identify an employer associated with a claim as a base period employer. Y

FR.0167 Claims Process Claim 06 UC.01.01 The system shall provide a capability to identify wage records associated with a claim, by source. Y

FR.0168 Claims Process Claim 09 UC.01.01The system shall provide a capability for a user to modify the claim effective date for an unsubmitted application when a claimant was determined monetarily ineligible in another state.

FR.0169 Claims Process Claim 09 UC.01.01The system shall provide a capability to calculate the Weekly Benefit Amount (WBA) and determine if the claimant meets requalifying requirements for a claim.

Y

FR.0170 Claims Process Claim 09 UC.01.01The system shall provide a capability to provide Job Service registration information to Workforce Services via the Employ Florida Marketplace (EFM) interface.

FR.0171 Claims Process Claim 09 UC.01.01The system shall provide a capability to transmit, via system interface, a claimant's veteran and spouse information to Workforce Services via the Employ Florida Marketplace (EFM) interface.

FR.0172 ClaimsProcess UCB-13

Issue03 UC.01.07 The system shall provide a capability to request additional wage information associated with a claim.


Issue03 UC.01.07 The system shall provide a capability to create a work item when a request for additional information is made. Y


Issue04 UC.01.07 The system shall provide a capability to add wage records to a claim without user intervention. Y


Issue04 UC.01.07 The system shall provide a capability to add wage records to a claim.


Issue04 UC.01.07 The system shall provide a capability to identify wage records as "used" without user intervention. Y


Issue04 UC.01.07 The system shall provide a capability to prevent used wage records from being re-used on another claim. Y


Issue04 UC.01.07

The system shall provide a capability to remove the "wages used" indicator for wage records without user intervention.

Y


Issue04 UC.01.07

The system shall provide a capability to allow a user time to delete a wage determination prior to publishing the wage determination.

Y


Issue04 UC.01.07 The system shall provide a capability to prevent changes to an original wage determination.

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Number Core Process

SubProcess

Activity UseCase



Issue04 UC.01.07 The system shall provide a capability to prevent the deletion of an original wage determination. Y


Issue04 UC.01.07 The system shall provide a capability to update an employer's percentage of charges for a claim. Y


Issue04 UC.01.07

The system shall provide a capability to issue a Wage Transcript to the claimant when wages associated with a claim are updated.


Issue04 UC.01.07

The system shall provide a capability to issue a Disposal Letter to the claimant when no action can be taken on a Request for Reconsideration of wages on a claim.

Y


Issue04 UC.01.07 The system shall provide a capability to allow a user to suppress the publishing of a wage determination. Y


Issue04 UC.01.07

The system shall provide a capability to issue an updated employer notification when wages are removed from a claim.

FR.0187 Claims

Process Quarterly Billing Out - Outgoing

Bill For Incoming Wages

00 UC.01.10The system shall provide a capability to notify users in an administrator configurable number of days of the need to re-request wages from other states/territories.

FR.0188 Claims



00 UC.01.10 The system shall provide a capability to notify the user of re-requests for wages from another state.

FR.0189 Claims



00 UC.01.10The system shall provide a capability to create, via system interface, an Interstate Claim and Wage Inquiry (IBIQ) transaction for the Interstate Connection system without user intervention.

FR.0190 Claims



00 UC.01.10The system shall provide a capability to associate claim information received via system interface from the Interstate Connection system to a claim without user intervention.

Y

FR.0191 Claims



00 UC.01.10The system shall provide a capability to create, via system interface, a State Identification Inquiry (SIDI) transaction for the Interstate Connection system without user intervention.

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Number Core Process

SubProcess

Activity UseCase


FR.0192 Claims



00 UC.01.10The system shall provide a capability to create, via system interface, an Interstate Claim (IB-1) transaction for the Interstate Connection system without user intervention.

FR.0193 Claims



00 UC.01.10The system shall provide a capability to create, via system interface, an Automated Interstate Handbook (HAND) transaction for the Interstate Connection system without user intervention.

Y

FR.0194 Claims



00 UC.01.10The system shall provide a capability to create, via system interface, a Federal Wage and Separation (UCFE) data transaction for the Interstate Connection system without user intervention.

Y

FR.0195 Claims



00 UC.01.10The system shall provide a capability to create, via system interface, a Military Wage and Separation (UCX) data transaction for the Interstate Connection system without user intervention.

Y

FR.0196 Claims



00 UC.01.10The system shall provide a capability to perform, via system interface, a Combined Wage Claim Request to Transfer Wages (IB-4) transaction with the Interstate Connection system without user intervention.

Y

FR.0197 Claims



00 UC.01.10The system shall provide a capability to identify duplicate Combined Wage Claim Request to Transfer Wages (IB-4) transactions without user intervention.

Y

FR.0198 Claims



00 UC.01.10The system shall provide a capability to create, via system interface, a Report of Use of Transferred Wages (IB-5) transaction for the Interstate Connection system without user intervention.

Y

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Number Core Process

SubProcess

Activity UseCase


FR.0199 Claims



00 UC.01.10The system shall provide a capability to create, via system interface, a Memorandum (IB-13) transaction for the Interstate Connection system without user intervention.

Y

FR.0200 Claims



00 UC.01.10The system shall provide a capability to create, via system interface, a Withdrawn/Invalid Claim (WIC) transaction for the Interstate Connection system without user intervention.

Y

FR.0201 Claims



00 UC.01.10The system shall provide a capability to create, via system interface, a Combined Wage Claim Charges (billings) on Transferred Wages (IB-6) transaction for the Interstate Connection system without user intervention.

Y

FR.0202 Claims



00 UC.01.10The system shall provide a capability for a user to create, via system interface, an Interstate Claim and Wage Inquiry (IBIQ) transaction for the Interstate Connection system.

Y

FR.0203 Claims



00 UC.01.10The system shall provide a capability for a user to create, via system interface, a State Identification Inquiry (SIDI) transaction for the Interstate Connection system.

Y

FR.0204 Claims



00 UC.01.10The system shall provide a capability for a user to create, via system interface, an Interstate Claim (IB-1) transaction for the Interstate Connection system.

FR.0205 Claims



00 UC.01.10The system shall provide a capability for a user to create, via system interface, an Automated Interstate Handbook (HAND) transaction for the Interstate Connection system.

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Number Core Process

SubProcess

Activity UseCase


FR.0206 Claims



00 UC.01.10The system shall provide a capability for a user to create, via system interface, a Federal Wage and Separation (UCFE) data transaction for the Interstate Connection system.

FR.0207 Claims



00 UC.01.10The system shall provide a capability for a user to create, via system interface, a Military Wage and Separation (UCX) data transaction for the Interstate Connection system.

FR.0208 Claims



00 UC.01.10The system shall provide a capability for a user to perform, via system interface, a Combined Wage Claim Request to Transfer Wages (IB4) transaction with the Interstate Connection system.

FR.0209 Claims



00 UC.01.10The system shall provide a capability for a user to create a Report of Use of Transferred Wages (IB-5) transaction for the Interstate Connection system.

FR.0210 Claims



00 UC.01.10The system shall provide a capability for a user to create, via system interface, a Memorandum (IB-13) transaction for the Interstate Connection system.

FR.0211 Claims



00 UC.01.10The system shall provide a capability for a user to create, via system interface, a Withdrawn/Invalid Claim (WIC) transaction for the Interstate Connection system.

FR.0212 Claims



00 UC.01.10The system shall provide a capability for a user to create, via system interface, a Combined Wage Claim Charges (billings) on Transferred Wages (IB-6) transaction for the Interstate Connection system.

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Number Core Process

SubProcess

Activity UseCase


FR.0213 Claims



00 UC.01.10The system shall provide a capability for a user to create, via system interface, an IB-14 transaction for the Interstate Connection system.

FR.0214 Claims



00 UC.01.10The system shall perform a 'name-match' routine for each outgoing IB-4 transaction to support the return of the same claimant's wage records.

FR.0215 AdjudicationAdjudication

(General)00

The system shall provide a capability to integrate electronic management of all claims data in an electronic case folder (ECF).


(General)00 The system shall provide a capability to allow for the input of a variable weeks penalty. Y


(General)00 The system shall provide a capability to check that the week's penalty has been satisfied. Y


(General)00

The system shall provide a capability for supervisory adjudicators to review and modify the work of non-supervisory adjudicators.


(General)00

The system shall provide a capability for non-supervisory adjudicators to view the work of other adjudicators in read only mode.

FR.0220 Adjudication

Potential Issues Tracking (PIT)

List - Separation Related Issues

00The system shall provide a capability to manage issues including status, tracking, resolution, and pending documents from claimants and employers.




00 UC.01.01 The system shall provide a capability to determine monetary eligibility for a claim without user intervention. Y




01 UC.99.14 The system shall provide a capability to add issues to a claim. Y




01 UC.99.10 The system shall provide a capability to notify a user that one or more payments are pending for a claim. Y

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Number Core Process

SubProcess

Activity UseCase





01 UC.02.05The system shall provide a capability to create a work item for each issue to be determined without user intervention.




01 UC.99.11 The system shall provide a capability to post future issues to a claim.




01 UC.99.11 The system shall provide a capability to associate an unresolved issue to a specific date range. Y




01 _The system shall provide a capability to display assigned cases, regardless of case status, for the worker that is logged into the application.




02 UC.99.14The system shall provide a capability to allow an employer associated with a claim to access documentation associated with the claim.

Y




02 UC.99.14 The system shall provide a capability to issue additional employer claim notices. Y




02 UC.99.11 The system shall provide a capability to present the issues associated with a claim.




02 UC.99.10 The system shall provide a capability to identify one or more weeks for payment. Y




02 UC.99.10The system shall provide a capability to identify the funding source and program type for weeks released for payment.

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Number Core Process

SubProcess

Activity UseCase





03 UC.02.05The system shall provide a capability to create a work item for each issue to be investigated without user intervention.




04 UC.99.14 The system shall provide a capability to present questions to an employer associated with a claim. Y




04 UC.99.14 The system shall provide a capability for an employer to respond to questions associated with a claim. Y




04 UC.99.14 The system shall provide a capability to allow a claimant to access documentation associated with their claim.




04 UC.99.14 The system shall provide a capability to present questions to a claimant associated with a claim. Y




04 UC.99.14 The system shall provide a capability for a claimant to respond to questions associated with a claim.




04 UC.99.14The system shall provide a capability to allow a third-party associated with a claim to access documentation associated with the claim.

Y




04 UC.99.14 The system shall provide a capability to present questions to a third-party associated with a claim. Y




04 UC.99.14 The system shall provide a capability for a third-party to respond to questions associated with a claim.

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Number Core Process

SubProcess

Activity UseCase





04 UC.99.14The system shall provide a capability to request additional information concerning an issue from claimants, employers and third parties.

Y




04 UC.99.14 The system shall provide a capability to modify requests for specific information. Y




04 UC.99.14 The system shall provide a capability to modify requests for information to specific (relevant) questions.




04 UC.99.14 The system shall provide a capability to save information requests for review.




04 UC.99.14The system shall provide a capability to support claimant and employer fact finding scheduling when separation issues are detected once weeks are claimed.




04 UC.99.14 The system shall provide a capability to support and automate fact-finding interviews and forms.




04 UC.99.14The system shall provide a capability to support manual appointment scheduling for adjudicators to call back claimants or employers for fact-finding interviews.




05 UC.99.14 The system shall provide a capability to present claim information for review.




05 UC.99.14The system shall provide a capability to present all previously completed portions of a specific fact finding for review.

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Number Core Process

SubProcess

Activity UseCase





05 UC.99.14 The system shall provide a capability to notify a user when responses to requests for information are received.




05 UC.99.14The system shall provide a capability to alert a user that the time limit for a response to a request for information from a claimant, an employer or employer representative, or from a third party has passed.

Y




06 UC.99.10 The system shall provide a capability to remove issue indicators from a claim. Y




06 UC.99.10 The system shall provide a capability to release payments for a claim. Y




06 UC.99.10 The system shall provide a capability to notify a user that payment will not be released. Y




06 UC.99.10 The system shall provide a capability to notify a user that issues remain which prevent release of payment.




06 UC.99.11 The system shall provide a capability for an adjudicator to adjudicate a claim. Y




06 UC.99.11 The system shall provide a capability to adjudicate a claim without user intervention. Y




06 UC.99.11The system shall provide a capability to notify Benefit Payment Control when an overpayment is detected, without user intervention.

Y

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Number Core Process

SubProcess

Activity UseCase





06 UC.99.11 The system shall provide a capability for a user to enter comments for a claim.




06 UC.99.11The system shall provide a capability to prevent an unauthorized user from making certain types of determinations based on administrator configurable rules.

Y




06 UC.99.11The system shall provide a capability to retain all associated information including the draft determination for later completion when a determination is in process and must be saved prior to completion.




06 UC.99.11The system shall provide the capability for issue codes to reflect the appropriate section of the law as defined in Florida statutes (sections of law shall be referenced as part of a determination).

Y




06 UC.99.11 The system shall provide a capability to track in process determinations.




06 UC.99.11 The system shall provide a capability to review the determination text prior to saving.




06 UC.99.11 The system shall provide a capability to edit the determination text prior to saving.




06 UC.99.11 The system does not have to audit changes to the determination text.




06 UC.99.11 The system shall provide a capability to delete a determination prior to publishing the determination. Y

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Number Core Process

SubProcess

Activity UseCase





06 UC.99.11The system shall provide a capability to remove all references to a deleted determination except what is recorded in the user activity log.




06 UC.99.11The system shall provide a capability to prohibit the original determination text from being altered or deleted after the Issue Date (publishing) of the determination.




06 UC.99.11The system shall provide a capability for an authorized user to search all determinations by: keyword, party, issue type.




06 UC.99.11The system shall provide a capability to update the claim history in accordance with the determination issued without user intervention.

Y




06 UC.99.11The system shall provide a capability to update the claim in accordance with the determination issued without user intervention.

Y




06 UC.99.11 The system shall provide a capability to allow a user to suppress the mailing of a determination. Y




06 UC.02.05 The system shall provide a capability to retrieve and display all information associated with a determination.




06 UC.02.05 The system shall provide a capability to display all required fields for a determination.




06 UC.02.05The system shall provide a capability to copy field values for required fields of a determination by retrieving information from the original determination.

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Number Core Process

SubProcess

Activity UseCase





06 UC.02.05 The system shall provide a capability to prompt a user to enter the determination text.




06 UC.02.05 The system shall provide a capability to associate the new determination to the original determination notification.




06 UC.99.11The system shall provide a capability to notify Appeals when a pending appeal is impacted by a determination, without user intervention.

Y




06 UC.99.11The system shall provide a capability to re-process all weeks based upon the effects of a determination, without user intervention.

Y




06 UC.99.11The system shall provide a capability to re-calculate benefits based upon a determination, without user intervention.

Y




06 UC.99.11The system shall provide a capability to allow adjudicators to select from pre-drafted legal statements when stating the reason for a determination within system generated correspondence.




06 UC.99.11The system shall provide a capability to override a prior determination with the last determination entered on the same date.




06 UC.99.11The system shall provide a capability to allow the last determination entered on an issue to overwrite the prior determination on the same day.




06 UC.99.10 The system shall provide a capability to release weeks for payment without user intervention. Y

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Number Core Process

SubProcess

Activity UseCase




List - Non-Separation

Related Issues

06 UC.99.11The system shall provide a capability to capture incarceration information provided by the Florida Department of Corrections.




Related Issues

06 UC.99.11The system shall provide a capability to match incarceration information with existing claimants without user intervention.




Related Issues

06 UC.99.11The system shall provide a capability to associate incarceration information to existing claims when reviewed and approved by an adjudicator.




Related Issues

06 UC.99.11The system shall provide a capability to prevent payment of benefits when incarceration information is associated with a claim without user intervention.

Y




Related Issues

09 UC.99.11 The system shall provide a capability to capture Reemployment Eligibility Assessment (REA) information. Y




Related Issues

09 UC.99.11 The system shall provide a capability to associate Reemployment Eligibility Assessment information with a claim.




Related Issues

09 UC.99.11The system shall provide a capability to notify WorkForce to either reschedule or delete claimant to/from REA training.

Y

FR.0294 AdjudicationProcess Appeal

Modifications03 UC.99.11

The system shall provide a capability to reverse the determination for a claim when an appeal decision reverses the initial determination, without user intervention.

Y



The system shall provide a capability to modify the determination for a claim when an appeal decision modifies the initial determination, by an authorized Adjudicator.


Modifications03 UC.99.11 The system shall provide a capability to indicate that a determination for a claim has been modified. Y

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Number Core Process

SubProcess

Activity UseCase



Modifications03 UC.99.11 The system shall provide a capability to indicate that a determination for a claim has been reversed. Y



The system shall provide a capability to identify an original determination as having been modified including: changed, not changed, amended, deleted.



The system shall provide a capability to identify an original determination when a new determination is mailed (e.g., Adjudication Disposition Date).


Modifications03 UC.02.05 The system shall provide a capability to select from a list of parties to send an updated determination notification. Y



The system shall provide a capability to deduct any overpayment balance from the Claimant Overpayment Balance and from the appropriate program Claim Balance.



The system shall provide a capability to notify Benefit Payment Control when an overpayment is impacted by a determination, without user intervention.

Y

FR.0303 AdjudicationProcess

Employer Chargeability

00 UC.02.04 The system shall provide a capability to notify the 412 Unit upon completion of Adjudication's fact-finding.



01 UC.02.04 The system shall provide a capability to allow employer protests of benefit charges to be submitted on line.



01 UC.02.04The system shall provide a capability for a user to enter employer protests of benefit charges for a claim not submitted on line.

Y



01 UC.02.04 The system shall provide a capability to upload attachments to benefit charge protests submitted on line.



01 UC.02.04 The system shall provide a capability for an employer to respond to a Quarterly Tax Statement.



01 UC.02.04 The system shall provide a capability to allow Forms UCB-412 to be submitted online.



01 UC.02.04 The system shall provide a capability to upload attachments to the Form UCB-412 responses on the Internet.



01 UC.02.04 The system shall provide a capability to prevent duplicate Forms UCB-412 from being submitted by employers.



01 UC.02.04 The system shall provide a capability to track Forms UCB-412.

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Number Core Process

SubProcess

Activity UseCase




02 UC.02.04The system shall provide a capability to identify and present benefit charges that are protested by the employer associated with the charges.

Y



02 UC.02.04The system shall provide a capability to identify a Quarterly Tax Statement that is protested by the associated employer.



02 UC.02.04 The system shall provide a capability to review an employer's response to a Quarterly Tax Statement.



02 UC.02.04The system shall provide a capability to scan in the employer responses and identify, without user intervention the reason codes that do not affect the claimant’s eligibility for benefits.

Y



02 UC.02.04 The system shall provide a capability to review Adjudication fact-finding on Labor Disputes. Y



02 UC.02.04The system shall provide a capability to notify a 412 Associate of a work item for chargeability determinations requiring user intervention.



03 UC.02.04The system shall provide a capability to notify Adjudication when the wages associated with a claim do not equal 17 times the maximum weekly benefit amount, without user intervention.

Y



03 UC.02.04The system shall provide a capability to notify Wage Determination when the wages associated with a claim are identified as not belonging to the claimant.



03 UC.02.04The system shall provide a capability to allow chargeability determinations to be generated without user intervention.

Y



03 UC.02.04The system shall provide a capability to create a work item for chargeability determinations that require user intervention.

Y



03 UC.02.04 The system shall provide a capability to calculate employer benefit charges. Y



03 UC.02.04The system shall provide a capability to assign a percentage of benefit charges for a claim to each employer account associated with the claim.

Y



03 UC.02.04 The system shall provide a capability to associate benefit charges for a claim to one or more employer accounts. Y



03 UC.02.04 The system shall provide a capability to notify an employer of their liability for charges (UCB-30).



03 UC.02.04 The system shall provide a capability to issue a response to an employer protest (UCB-32).

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Number Core Process

SubProcess

Activity UseCase


FR.0327 AdjudicationProcess Labor

Dispute01 UC.02.01 The system shall provide a capability to define a potential Labor Dispute. Y


Dispute01 UC.02.01

The system shall provide a capability to notify the Employer Charge Unit upon the entry of a potential Labor Dispute.


Dispute01 UC.02.01

The system shall provide a capability to notify Benefit Payment Control upon the entry of a potential Labor Dispute.


Dispute03 UC.02.01 The system shall provide a capability to electronically complete forms related to a potential Labor Dispute. Y


Dispute03 UC.02.01

The system shall provide a capability to associate Labor Dispute forms to a Labor Dispute without user intervention.

Y


Dispute04 UC.02.01 The system shall provide a capability to identify a Labor Dispute.


Dispute04 UC.02.01

The system shall provide a capability to associate a Labor Dispute to wage records of potential claimants without user intervention.

Y


Dispute05 UC.02.01 The system shall provide a capability to associate a Labor Dispute to a claim without user intervention. Y


Dispute07 UC.02.06

The system shall provide a capability to disassociate a Labor Dispute with associated claims, without user intervention upon closure of an active Labor Dispute.

Y

FR.0336Benefit Payment

ControlBenefit Payment Control (General)

00 The system shall provide a capability to release payments without user intervention. Y



00 UC.99.10 The system shall provide a capability to manually release payments. Y



00 UC.99.11 The system shall provide a capability to generate an Overpayment Determination. Y



00 UC.99.11 The system shall provide a capability to enter and store the source of an overpayment determination. Y



00 UC.99.11The system shall provide a capability to notify Appeals of an Overpayment Determination without user intervention when an Appeal is outstanding on the Claim to which the determination applies.

Y



00 The system shall provide a capability to close a work item without issuing a determination. Y

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Number Core Process

SubProcess

Activity UseCase




00The system shall provide a capability to manually enter a new Claimant for the purpose of establishing an overpayment.



00 The system shall provide a capability to transfer existing payments between Claimants.



00 UC.99.11The system shall provide a capability to disqualify a claimant for fraud based on administrator configurable business rules.

Y



00 The system shall provide a capability to mark a claimant as deceased. Y



00 The system shall provide a capability to mark a claimant as having filed for bankruptcy. Y



00 The system shall provide a capability to mark a claimant as having received a judgment in a bankruptcy hearing. Y



00 The system shall provide a capability to modify or cancel a bankruptcy decision.



00The system shall provide a capability to specify an administrator configurable time-frame for overpayment data retention.

Y


ControlWage Audit 00 The system shall provide a capability to perform a quarterly wage credit post audit. Y


ControlWage Audit 00

The system shall provide a capability to use wage information obtained from the DOR SUNTAX system for the wage credit post audit.



The system shall provide a capability to use wage information obtained from the ICON system for the wage credit post audit.

Y


ControlWage Audit 00 The system shall provide a capability to determine an audit match using an administrator configurable threshold. Y

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Number Core Process

SubProcess

Activity UseCase



ControlWage Audit 00 UC.99.07

The system shall provide a capability to generate a Request for Wage Breakdown for each match found in the quarterly wage credit post audit without user intervention.

Y



The system shall provide a capability to capture all fields required for the completion of the Request for Wage Breakdown.


ControlWage Audit 04 UC.99.16 The system shall provide a capability to validate all information entered for a Wage Breakdown. Y



The system shall provide a capability to recommend a fraud determination based upon administrator configurable business rules.

Y


ControlWage Audit 04 UC.99.16 The system shall provide a capability to make an initial conflict/no-conflict determination without user intervention. Y



The system shall provide a capability to record and track all activities associated with the audit (Wage Audit Activity Log).



The system shall provide a capability to record in the Wage Audit Activity Log activities the system performs related to an audit.



The system shall provide a capability to specify an administrator configurable time-frame for Claimant response to an Overpayment Predetermination or other request for information.

Y



The system shall provide a capability to specify an administrator configurable time-frame for Employer response to Affidavit of Earnings/Request for Wage Breakdown or other request for information.

Y


ControlPayment Intake 00 The system shall provide a capability to accept payment via cash, check, or credit card.


ControlPayment Intake 02 UC.03.01 The system shall provide a capability to enter and store received payments.


ControlPayment Intake 02 UC.03.01

The system shall provide a capability to associate a payment with multiple claimant overpayments (IRORA Payments).


ControlPayment Intake 02 UC.03.01 The system shall provide a capability to prevent payments from being applied to overpayments. Y



The system shall provide a capability to apply payments to existing overpayments using administrator configurable business rules.

Y



The system shall provide a capability for a user to override the administrator configured business rules for payment application.

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Number Core Process

SubProcess

Activity UseCase



ControlPayment Intake 03 UC.03.01 The system shall provide a capability to route potential refunds to a supervisor work queue for review.


ControlPayment Intake 03 UC.03.01 The system shall provide a capability to request a refund warrant from Financial Management.


ControlPayment Intake 05 UC.03.01 The system shall provide a capability to mark a payment as invalid or returned.


ControlPayment Intake 05 UC.03.01 The system shall provide a capability to update overpayment records to remove invalid or returned payments.


ControlPayment Intake 05

The system shall provide a capability to specify an administrator configurable time-frame for payment of an invalid or returned payment.

Y



The system shall provide a capability to route an invalid or returned payment to an examiner when payment is not received within the specified time-frame without user intervention.



The system shall provide a capability to specify an administrator configurable fee schedule for invalid or returned payments.

Y


ControlPayment Intake 05 UC.03.01 The system shall provide a capability to apply appropriate fees to an overpayment record. Y


ControlPayment Intake 05 UC.03.01 The system shall provide a capability to override invalid or returned payment fees.


ControlPayment Intake 06 The system shall provide a capability to record the warrant number for refund warrants.


ControlOverpayment

Stop02 UC.99.14

The system shall provide a capability to record and track all activities associated with an overpayment stop review (Examiner Activity Log).


ControlOverpayment

Stop02 UC.99.14

The system shall provide a capability to record in the Examiner Activity Log activities the system performs related to an overpayment stop.


ControlOverpayment

Stop03 The system shall provide a capability to remove an overpayment stop.


ControlNew Hire Audit 00 The system shall provide a capability to perform a new hire audit. Y


ControlNew Hire Audit 00

The system shall provide a capability to use new hire information obtained from the DOR SUNTAX and US HHS systems.

Y

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Number Core Process

SubProcess

Activity UseCase



ControlNew Hire Audit 00 UC.99.07

The system shall provide a capability to generate a New Hire Information Request (Claimant) for each match found in the new hire audit without user intervention.



The system shall provide a capability to generate a New Hire Information Request (Employer) for each match found in the new hire audit without user intervention.



The system shall provide a capability to capture all fields required for the completion of the New Hire Information Request (Claimant).



The system shall provide a capability to capture all fields required for the completion of the New Hire Information Request (Employer).


ControlNew Hire Audit 00 UC.99.16 The system shall provide a capability to make an initial conflict/no-conflict determination without user intervention. Y



The system shall provide a capability to specify an administrator configurable time-frame for response to the New Hire Information Request.

Y



The system shall provide a capability to record in the New Hire Audit Activity Log activities the system performs related to an audit.


ControlNew Hire Audit 03 UC.99.14 The system shall provide a capability to record any activities it takes in the New Hire Audit Activity Log.


Control

Multi-Address/Phone

Audit00

The system shall provide a capability to perform a match for claimants with matching addresses and/or phone numbers.

Y


Control

Multi-Address/Phone

Audit00 The system shall provide a capability to mark addresses as exempt from audit. Y


Control

Multi-Address/Phone

Audit00 The system shall provide a capability to remove addresses from the exempt list.


Control

Multi-Address/Phone

Audit03

The system shall provide a capability to specify an administrator configurable time-frame for response to the contact request.

Y


Control

Multi-Address/Phone

Audit03 UC.99.14

The system shall provide a capability to record and track all activities associated with the audit (Multi-Address/Phone Audit Activity Log).


Control

Multi-Address/Phone

Audit03 UC.99.14

The system shall provide a capability to record in the Multi-Address/Phone Audit Activity Log activities the system performs related to an audit.


Control

Multi-Address/Phone

Audit04 UC.03.02

The system shall provide a capability to identify a specific claimant/address or claimant/phone combination as exempt from future audit.

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Number Core Process

SubProcess

Activity UseCase



ControlWaiver 03 UC.03.03 The system shall provide a capability to remove (back out) offsets. Y


ControlWaiver 04 UC.03.03 The system shall provide a capability to capture waiver information. Y


Control

Interstate Overpayments

(IRORA)00

The system shall provide a capability to perform a match of Florida overpayment records with records of active claims from other states.

Y


Control


(IRORA)00

The system shall provide a capability to use claimant/claim information obtained from the ICON system to conduct an IRORA match.


Control


(IRORA)00 UC.03.04 The system shall provide a capability to modify or cancel IRORA overpayments.


Control


(IRORA)00

The system shall provide a capability to perform a match of Florida overpayment records with transfers of wages to other States.

Y


Control


(IRORA)00

The system shall provide a capability to notify BPC staff without user intervention when a CWC Claim is cancelled creating an overpayment.

Y


Control


(IRORA)03 UC.03.04

The system shall provide a capability to establish an IRORA overpayment on a current claim for a requesting IRORA state.


Control


(IRORA)03

The system shall provide a capability to establish a CWC overpayment on a current claim based on a request from a State with a cancelled claim.


Control


(IRORA)03

The system shall provide a capability to establish a CWC overpayment on a current claim based on a request from a combined wage State with an active overpayment.

Y


ControlOverpayment

Write-Off00

The system shall provide a capability to identify overpayment records which exceed the Statute of Limitations for collection as pending write-off.

Y


ControlOverpayment

Write-Off03

The system shall provide a capability to export overpayment records which are pending write-off in an approved file format.


ControlOverpayment

Write-Off04 The system shall provide a capability to mark all pending write-offs as approved.


ControlDeath Audit 00

The system shall provide a capability to perform a match for claimants who are deceased and who have claimed weeks after the date of death.

Y



The system shall provide a capability to use deceased persons information obtained from the DOH Vital Statistics system.

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Number Core Process

SubProcess

Activity UseCase




The system shall provide a capability to specify an administrator configurable time-frame for response to the contact request.

Y


ControlDeath Audit 03 UC.99.14

The system shall provide a capability to record and track all activities associated with the audit (Death Audit Activity Log).


ControlDeath Audit 03 UC.99.14

The system shall provide a capability to record in the Death Audit Activity Log activities the system performs related to an audit.


ControlDeath Audit 04 The system shall provide a capability to close a death audit case. Y


ControlInvestigations 05 UC.03.05

The system shall provide a capability to record and track all activities associated with the investigation (Investigation Activity Log).


ControlInvestigations 05 UC.03.05

The system shall provide a capability to record in the Investigation Activity Log activities the system performs related to an investigation.


ControlInvestigations 05 UC.03.05 The system shall provide a capability to attach evidence to an investigation case.


ControlInvestigations 06 UC.03.05 The system shall provide a capability to enter a recommendation.


ControlFail To

Pay/Disposition00

The system shall provide a capability to specify an administrator configurable time-frame for creating a fail-to-pay work item.

Y


ControlFail To

Pay/Disposition00

The system shall provide a capability to specify a user configurable time-frame for review of any outstanding overpayment.

Y


ControlFail To

Pay/Disposition00

The system shall provide a capability to specify administrator configurable business rules for making an initial recommendation on fail-to-pay work items without user intervention.

Y


ControlFail To

Pay/Disposition00

The system shall provide a capability to use the specified business rules to make an initial disposition recommendation.


ControlFail To

Pay/Disposition00 UC.03.06 The system shall provide a capability to indicate the disposition of an overpayment.


ControlFail To

Pay/Disposition00 UC.03.06 The system shall provide a capability to change the disposition status of an overpayment.


ControlFail To

Pay/Disposition00

The system shall provide a capability to record and track all activities associated with the disposition (Disposition Activity Log).

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Number Core Process

SubProcess

Activity UseCase



ControlFail To

Pay/Disposition00

The system shall provide a capability to record in the Disposition Activity Log activities the system performs related to an overpayment disposition.


ControlFail To

Pay/Disposition00 The system shall provide a capability to recall an overpayment case from a Collections Agency.


ControlFail To

Pay/Disposition03 The system shall provide a capability to enter a date for review of an overpayment.


ControlFail To

Pay/Disposition06 UC.03.06 The system shall provide a capability to refer an overpayment case to a Collections Agency.


ControlFail To

Pay/Disposition07 UC.03.06 The system shall provide a capability to attach evidence to a disposition item.


ControlFail To

Pay/Disposition08 UC.03.06 The system shall provide a capability to assemble and print a case file for submission to a State Attorney.


ControlFail To

Pay/Disposition12 UC.03.06 The system shall provide a capability to assemble and print a case file for submission to Civil Court. Y


ControlFail To

Pay/Disposition15 UC.03.06 The system shall provide a capability to assemble and print a Civil Court dismissal package.


ControlFail To

Pay/Disposition17 UC.03.06 The system shall provide a capability to capture Conditional and Final Judgment information.


ControlFail To

Pay/Disposition17 UC.03.06

The system shall provide a capability to upload and attach official copies of Conditional and Final Judgment documentation.

FR.0439Special Programs

(STC)Special Programs (STC) (General)

00 UC.00.00The system shall provide a capability to notify STC employers their plan will end in an administrator configurable period of time.



00 UC.00.00The system shall provide a capability to reapply for the STC program using the employer's information from their previous plan.

Y



00 UC.00.00The system shall provide a capability to transfer an employer's STC claimants from one STC plan to another STC plan.

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Number Core Process

SubProcess

Activity UseCase




00 UC.00.00The system shall provide a capability to determine without user intervention when an employee has worked a required number of weeks in the previous 52 week period.

Y



00 UC.99.07The system shall provide a capability to send STC related correspondence generated for the identified employer to both an employer and a leasing company associated with an STC plan without user intervention.

Y



06 UC.04.01 The system shall provide a capability to modify an STC plan effective date. Y


(STC)Enter STC Plan

Application00 UC.00.00

The system shall provide a capability to create and maintain administrator configurable employer eligibility criteria for STC.

Y


(STC)Enter STC Plan


The system shall provide a capability to notify DOR via system interface an employer is in an authorized STC plan.

Y


(STC)Enter STC Plan

Application01 UC.04.01 The system shall provide a capability to enter STC Plan applications. Y


(STC)Enter STC Plan

Application01 UC.04.01 The system shall provide a capability for an employer to specify one or more physical locations. Y


(STC)Enter STC Plan

Application01 UC.04.01 The system shall provide a capability to modify employer/leasing company information.


(STC)Enter STC Plan


The system shall provide a capability to verify an STC plan applicant is the employer via system interface with DOR SUNTAX.

Y


(STC)Enter STC Plan


The system shall provide a capability to notify an STC plan applicant that a leasing company has been identified as the employer of record without user intervention.

Y


(STC)Enter STC Plan


The system shall provide a capability to notify a leasing company that an STC plan application has been submitted without user intervention.

Y


(STC)Enter STC Plan

Application02 UC.04.01 The system shall provide a capability to maintain STC employer information.


(STC)Enter STC Plan

Application02 UC.04.01 The system shall provide a capability to associate an employer with an STC plan application. Y


(STC)Enter STC Plan

Application02 UC.04.01 The system shall provide a capability to enter collective bargaining agent information.

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Number Core Process

SubProcess

Activity UseCase



(STC)Enter STC Plan


The system shall provide a capability to identify an employer (leasing company) or work site business as the primary STC plan point of contact.

Y


(STC)Enter STC Plan


The system shall provide a capability to identify an employee as participating in a collective bargaining agreement.


(STC)Enter STC Plan


The system shall provide a capability to identify when a collective bargaining agent must authorize STC participation for specific employees of a company.

Y


(STC)Enter STC Plan


The system shall provide a capability to associate STC claimant authorization information (leasing company/collective bargaining agent) with a specific STC Plan.


(STC)Enter STC Plan


The system shall provide a capability to authorize a collective bargaining agent as a third party representative of an employee.


(STC)Enter STC Plan


The system shall provide a capability for an authorized employer representative to authorize their company to participate in the STC program

Y


(STC)Enter STC Plan

Application02 UC.04.01 The system shall provide a capability to maintain business work site information.


(STC)Enter STC Plan


The system shall provide the capability for a user to approve or deny an employer's STC plan Application submission.

Y


(STC)Enter STC Plan


The system shall provide a capability to send a reminder notification to an employer of record and collective bargaining agents that have not provided authorization for an STC plan application in an administrator defined time period.


(STC)Enter STC Plan


The system shall provide a capability to define an administrator configurable time period to deny STC participation when employer, leasing company, and/or collective bargaining agent authorization has not been entered.


(STC)Enter STC Plan

Application04 UC.04.01 The system shall provide a capability to prevent duplicate active STC plans. Y


(STC)Enter STC Plan


The system shall provide a capability to enable an employer to electronically sign an STC Plan application, authorizing their company's participation in the STC program.

Y


(STC)Enter STC Plan


The system shall provide a capability to associate a collective bargaining agent authorization with the employee and STC plan.

Y


(STC)Enter STC Plan

Application05 UC.04.01 The system shall provide a capability to route a submitted STC plan application without user intervention. Y


(STC)Enter STC Plan


The system shall provide a capability to accept a certified statement regarding STC program participation prior to submitting STC plan application.

Y

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Number Core Process

SubProcess

Activity UseCase



(STC)Enter STC Plan


The system shall provide a capability to generate reminder notifications when a submitted STC plan application has not been processed in an administrator defined time period.


(STC)Enter STC Plan

Application05 UC.04.01 The system shall provide a capability to indicate an employer’s eligibility for the STC program. Y


(STC)Enter STC Plan

Application05 UC.04.01 The system shall provide a capability to determine an STC plan effective date without user intervention. Y


(STC)Enter STC Plan


The system shall provide a capability to determine an STC plan end date using administrator configurable settings.

Y


(STC)Enter STC Plan

Application05 UC.04.01 The system shall provide a capability to associate a unique STC plan identifier with each STC plan.


(STC)Enter STC Plan

Application06 UC.04.01 The system shall provide a capability to modify STC plan application information. Y


(STC)Enter STC Plan

Application06 UC.04.01 The system shall provide a capability to modify an STC plan application end date.


(STC)Enter STC Plan

Application07 UC.04.01 The system shall provide a capability for a user to approve or deny an STC plan application. Y


(STC)Maintain

Employees00 UC.04.02

The system shall provide a capability to prevent an STC claimant from being required to provide job search information.


(STC)Maintain

Employees00 UC.04.03 The system shall provide a capability to modify an STC claimant's effective date. Y


(STC)Maintain

Employees01 UC.04.03 The system shall provide a capability to associate two or more STC claimant's with an individual STC plan. Y


(STC)Maintain

Employees01 UC.04.03 The system shall provide a capability to search for employees associated with an STC employer. Y


(STC)Maintain

Employees01 UC.04.03 The system shall provide a capability to search for employees associated with an STC plan.


(STC)Maintain

Employees02 UC.04.03 The system shall provide a capability to maintain STC information for each STC claimant.


(STC)Maintain

Employees02 UC.04.03 The system shall provide a capability to remove an STC claimant from an STC plan. Y

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Number Core Process

SubProcess

Activity UseCase



(STC)Maintain

Employees02 UC.04.03 The system shall provide a capability for a user to end an STC claimant's participation in the STC program.


(STC)Maintain

Employees02 UC.04.01 The system shall provide a capability to associate a collective bargaining agent with an STC claimant


(STC)Maintain

Employees02 UC.01.01 The system shall provide a capability to associate an STC claim with an STC plan.


(STC)Maintain


The system shall provide a capability to determine an STC claimant's end date based on the STC plan effective date, without user intervention.


(STC)Maintain

Employees02 UC.04.03 The system shall provide a capability to modify a system-determined STC eligibility determination.


(STC)Maintain


The system shall provide a capability to allow a user to enter an employers employees to an STC plan application.

Y


(STC)Maintain

Employees04 UC.04.03 The system shall provide a capability to prevent the addition of an active STC claimant to a different STC plan. Y


(STC)Maintain


The system shall provide a capability to end an STC claimant's eligibility for receiving STC benefits without user intervention.


(STC)Maintain


The system shall provide a capability to notify STC claimants, representatives, and employers when STC benefits are stopped without user intervention.

Y


(STC)Maintain


The system shall provide a capability to determine the initial eligibility status of an STC claimant using administrator configurable STC eligibility criteria.

Y


(STC)Maintain


The system shall provide a capability to verify an STC claimant is employed by the STC plan employer via system interface with DOR SUNTAX.


(STC)Process

Employee Hours00 UC.99.15

The system shall provide a capability to send a reminder notification to an employer to enter or approve an STC claimant's weekly work information.


(STC)Process


The system shall provide a capability to create and maintain administrator configurable continuing eligibility criteria for STC claims.


(STC)Process


The system shall provide a capability for an employer to enter STC weekly work information for one or more eligible STC claimants.

Y


(STC)Process

Employee Hours02 UC.04.02 The system shall provide a capability to enter STC weekly work information for an STC Plan claimant.

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Number Core Process

SubProcess

Activity UseCase



(STC)Process

Employee Hours02 UC.04.02 The system shall provide a capability to modify an STC claimant's weekly work information.


(STC)Process


The system shall provide a capability for an employer to approve or deny STC weekly work information submitted by an STC claimant.

Y


(STC)Process

Employee Hours03 UC.04.02 The system shall provide a capability to route a claimant's STC weekly work information without user intervention. Y


(STC)Process


The system shall provide a capability to send a notification to an STC claimant that their weekly work information was denied.

Y


(STC)Process

Employee Hours05 UC.04.02 The system shall provide a capability to route denied weekly work information without user intervention.


(STC)Process


The system shall provide a capability to determine the continuing STC benefit amount for an STC claimant using administrator configurable STC calculations.

Y


(STC)Process

Employee Hours06 UC.99.15 The system shall provide a capability to pay regular UC benefits to a STC claimant without user intervention. Y


(STC)Process

Employee Hours06 UC.99.15 The system shall provide a capability to pay EUC STC benefits without user intervention. Y


(TRA)Special Programs (TRA) (General)

00 UC.05.01 The system shall provide a capability to upload TRA petitions received by the U.S. DOL.



00 The system shall provide a capability to create and maintain administrator configurable TRA eligibility questions. Y



00The system shall provide a capability to manually transmit a claimant's TRA or RTAA eligibility status to the IRS for HCTC.



00The system shall provide a capability to transmit a claimant's TRA or RTAA eligibility status to the IRS for HCTC when a claimant's TRA or RTAA payment is issued without user intervention.



00 UC.05.02The system shall provide a capability to enter both training attendance verification and training waivers for a single TRA claim.

Y

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Number Core Process

SubProcess

Activity UseCase




00 UC.99.06The system shall provide a capability to prevent the submission of a training certification prior to the administrator configurable time period.



00 UC.99.06The system shall provide a capability to prevent the submission of a training waiver prior to an administrator configurable time period.



00 UC.00.00 The system shall provide a capability to modify work search criteria. Y



00 UC.99.07 The system shall provide a capability to post a TRA petition approval to an AWI website.



00 The system shall provide a capability to transfer from each TRA program type without user intervention. Y



00 The system shall provide a capability to end TRA benefits without user intervention.



00The system shall provide a capability to establish administrator defined TRA program types (e.g., basic, extended, remedial).



00 UC.05.03The system shall provide a capability to assign claimants to the appropriate TRA program type without user intervention based on administrator defined criteria.



00 The system shall provide a capability to calculate a claimant's available TRA credits, by program. Y



00The system shall provide a capability to transmit TRA/RTAA claimant information to the EFT system interface for the purpose of federal reporting.

Y


(TRA)Enter Petition 00 UC.05.01

The system shall provide a capability to extract TRA petition information from a standard formatted MS Word document.

Y

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Number Core Process

SubProcess

Activity UseCase




The system shall provide a capability to set an administrator configurable monetary threshold a press release can cost without requiring approval before being published.

Y


(TRA)Enter Petition 00 UC.01.12 The system shall provide a capability to enter and maintain the cost of publishing media releases. Y


(TRA)Enter Petition 00 UC.01.12 The system shall provide a capability to set an administrator configurable budget to publish press releases.



The system shall provide a capability to set an administrator configurable time period for the press release budget.


(TRA)Enter Petition 00 UC.01.12 The system shall provide a capability to send a draft press release to a media outlet prior to publication. Y


(TRA)Enter Petition 00 UC.05.01 The system shall provide a capability to prevent editing of an original TRA petition. Y



The system shall provide a capability to match an employer identified on a TRA petition with the employer data from the DOR SUNTAX interface.

Y



The system shall provide a capability to store employer and leasing company information obtained from the DOR SUNTAX interface without user intervention.



The system shall provide a capability to determine if the employer listed on the TRA petition received from the U.S. DOL is using a leasing company.

Y


(TRA)Enter Petition 02 UC.05.01 The system shall provide a capability to identify UC claimants previously employed by a TRA employer. Y


(TRA)Enter Petition 02 UC.05.01 The system shall provide a capability to associate a TRA petition with one or more employers.



The system shall provide a capability to enter TRA petition information provided by the U.S. Department of Labor (US DOL).

Y


(TRA)Enter Petition 04 UC.05.01 The system shall provide a capability to enter and maintain information associated with a TRA petition.


(TRA)Enter Petition 04 UC.05.01 The system shall provide a capability to modify TRA employer information.


(TRA)Enter Petition 04 UC.05.01 The system shall provide a capability for an employer to have one or more TRA petitions. Y

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Number Core Process

SubProcess

Activity UseCase



(TRA)Enter Petition 04 UC.05.01 The system shall provide a capability to determine the TRA petition eligibility period without user intervention.



The system shall provide a capability to notify the state TAA Coordinator (Workforce) when a TRA petition requires an amendment through the EFM interface without user intervention.


(TRA)Enter Petition 07 UC.01.12 The system shall provide a capability to pre-populate a news release template with TRA petition information. Y FR.0620


(TRA)Enter Petition 07 UC.01.12 The system shall provide a capability to associate a press release with a TRA petition. FR.0619, FR.0625


(TRA)Enter Petition 07 UC.01.12 The system shall provide a capability to identify a media outlet to send a press release without user intervention. Y

FR.0619, FR.0620, FR.0626


(TRA)Enter Petition 07 UC.01.12 The system shall provide a capability to select a media outlet to publish a press release. FR.0628


(TRA)Enter Petition 07 UC.05.01 The system shall provide a capability to accept amended TRA petitions.


(TRA)Enter Petition 08 UC.01.12 The system shall provide a capability to enter media outlet information. FR.0618 FR.0627


(TRA)Enter Petition 08 UC.01.12 The system shall provide a capability to modify media outlet information. FR.0626


(TRA)Enter Petition 09 UC.01.12 The system shall provide a capability for a user to modify news release information. FR.0627



The system shall provide a capability to alert specified users without user intervention when the budget for publishing press releases has exceeded the administrator defined budget.

FR.0629



The system shall provide a capability to determine whether a press release exceeds an administrator configurable monetary threshold required to authorize the publication of a press release.

Y FR.0629



The system shall provide a capability for a user to authorize a press release prior to the press release being published.

FR.0630



The system shall provide a capability to route a press release without user intervention for approval when the cost of the press release exceeds the administrator defined monetary threshold.

FR.0624, FR.0629


(TRA)Enter Petition 12 UC.01.12 The system shall provide a capability to distribute a press release to multiple media outlets. Y FR.0628

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Number Core Process

SubProcess

Activity UseCase



(TRA)Enter Petition 12 UC.01.12 The system shall provide a capability to associate a media outlet press release confirmation with a TRA petition. FR.0628



The system shall provide a capability to notify a media outlet AWI has not received a press release confirmation in an administrator determined time period without user intervention.

FR.0630



The system shall provide a capability to send a press release for publication to a media outlet without user intervention.

FR.0630


(TRA)Identify Claimants 00 UC.05.03 The system shall provide a capability to associate a TRA claimant with a TRA petition.


(TRA)Identify Claimants 00 UC.05.03 The system shall provide a capability to prevent the addition of a claimant who is already on a TRA petition.


(TRA)Identify Claimants 00 The system shall provide a capability to upload files from employers containing potential TRA participants. Y


(TRA)Identify Claimants 00 The system shall provide a capability to associate uploaded TRA files to a specific TRA petition and employer.


(TRA)Identify Claimants 02 UC.05.01

The system shall provide a capability to send a request to the TRA employer for information related to their employees impacted under the TRA petition without user intervention.

Y



The system shall provide a capability to identify UC claimants that are potentially eligible for TRA without user intervention.

Y



The system shall provide a capability for a user to generate and send correspondence requesting information related to employees potentially eligible for TRA benefits.


(TRA)Identify Claimants 04

The system shall provide a capability for a user to disassociate from a TRA petition any claimants or employees the system determined as potentially eligible for TRA benefits.



The system shall provide a capability to determine an eligible TRA or RTAA claimant is potentially eligible to receive HCTC without user intervention.

Y



The system shall provide a capability to notify a claimant they may be eligible to receive TRA benefits without user intervention.


(TRA)Identify Claimants 05 UC.05.03 The system shall provide a capability to associate potentially eligible TRA claimants to a TRA petition. Y



The system shall provide a capability to route TRA applications without user intervention based on the answers provided to TRA questions.

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Number Core Process

SubProcess

Activity UseCase



(TRA)Identify Claimants 06 UC.05.03 The system shall provide a capability to associate potentially eligible TRA claimants to a TRA application.


(TRA)Process

Application00 UC.05.03 The system shall provide a capability to modify the eligibility status of a TRA or RTAA claimant.


(TRA)Process

Application01 UC.05.03 The system shall provide a capability to enter a TRA application. Y


(TRA)Process

Application01 UC.05.03 The system shall provide a capability to enter a RTAA application.


(TRA)Process


The system shall provide a capability to set an administrator configurable time period to send reminder notifications to claimants who have not provided training waivers.


(TRA)Process

Application04 UC.99.05 The system shall provide a capability to calculate a claimant's RTAA benefits. Y


(TRA)Process


The system shall provide a capability for a user to send correspondence requesting additional information from a claimant.


(TRA)Process

Application07 UC.05.03 The system shall provide a capability to determine TRA eligibility for a claimant. Y


(TRA)Process

Application07 UC.05.03 The system shall provide a capability to determine RTAA eligibility for a claimant. Y


(TRA)Process

Application07 UC.05.03 The system shall provide a capability to validate via the New Hire List an RTAA claimant's employer. Y


(TRA)Process


The system shall provide a capability to determine a claimant's TRA eligibility period, by program without user intervention based on administrator defined criteria.

Y


(TRA)Process

Application07 The system shall provide a capability to determine when a claimant's TRA/RTAA benefits will be paid. Y


(TRA)

Submit Initial Training

Verification00 UC.05.02 The system shall provide a capability to disable a claimant's worksearch criteria without user intervention. Y


(TRA)


Verification00 UC.99.06

The system shall provide a capability to set an administrator configurable time period a claimant is required to provide their training certification.

Y


(TRA)



The system shall provide a capability to set an administrator configurable time period a claimant is required to provide a training waiver.

Y

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Number Core Process

SubProcess

Activity UseCase



(TRA)



The system shall provide a capability to prevent TRA benefits to a claimant when a TRA Training waiver is not provided in the administrator defined time period.


(TRA)



The system shall provide a capability for a user to modify a system determined decision to prevent benefit from being paid when a claimant has not provided a training certification within the administrator defined time period.

Y


(TRA)



The system shall provide a capability for a user to modify a system determined decision to prevent benefit from being paid when a claimant has not provided a training waiver within the administrator defined time period.

Y


(TRA)



The system shall provide a capability to receive TRA training waivers from the EFM interface without user intervention.


(TRA)


Verification00 UC.00.00 The system shall provide a capability to enter and maintain training institution information.


(TRA)



The system shall provide a capability to receive approved TRA training information from the EFM interface without user intervention.


(TRA)



The system shall provide a capability to receive approved TRA waiver information from the EFM interface without user intervention.


(TRA)


Verification01 UC.05.02 The system shall provide a capability to enter a claimant's TRA training waiver information. Y


(TRA)


Verification02 UC.05.02 The system shall provide a capability to enter a claimant's approved TRA training information. Y


(TRA)


Verification02

The system shall provide a capability to provide a claimant's training information to Workforce via the EFM interface without user intervention.


(TRA)


Verification05 UC.05.02 The system shall provide a capability to enter a claimant's training waiver. Y


(TRA)

Submit Continuing

Training Verification

00 UC.05.02The system shall provide a capability to enter a TRA eligibility determination for a claimant collecting regular UC benefits.

Y


(TRA)

Submit Continuing


00 UC.05.02 The system shall provide a capability to deny a training certification provided by a TRA claimant. Y


(TRA)

Submit Continuing


00 UC.05.02 The system shall provide a capability to revoke training waivers for a TRA claimant. Y

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Number Core Process

SubProcess

Activity UseCase



(TRA)

Submit Continuing


00 UC.99.06The system shall provide a capability to generate reminder correspondence to a claimant for training waivers that have not been received by the administrator defined time period.


(TRA)

Submit Continuing


00 UC.99.06The system shall provide a capability to set an administrator configurable time period to send reminder notifications to claimants who have not provided training certifications.


(TRA)

Submit Continuing


00 UC.99.06The system shall provide a capability to generate reminder correspondence to a claimant for training certifications that have not been received by the administrator defined time period.


(TRA)

Submit Continuing


01 UC.05.02 The system shall provide a capability to associate one or more training waivers with a TRA claim.


(TRA)

Submit Continuing


01 UC.05.02 The system shall provide a capability to modify training waiver information. Y


(TRA)

Submit Continuing


02 UC.05.02 The system shall provide a capability to enter and associate one or more training certifications with a TRA claim. Y


(TRA)

Submit Continuing


03 UC.05.03 The system shall provide a capability to approve or deny a training waiver.


(TRA)

Submit Continuing


06 UC.05.02 The system shall provide a capability to approve or deny a training certification. Y


(TRA)Process RTAA Submit Paystub

00 UC.99.06The system shall provide a capability to set an administrator configurable time period to send reminder notifications to claimants who have not provided their paystubs.



00 UC.05.03The system shall provide a capability to generate reminder correspondence to a claimant for one or more outstanding paystubs.



00 UC.05.02 The system shall provide a capability to require a TRA claimant to provide a paystub. Y



03 UC.05.02 The system shall provide a capability to enter a claimant's paystub information. Y

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Number Core Process

SubProcess

Activity UseCase



(DUA)Special Programs (DUA) (General)

00 UC.01.05 The system shall provide a capability to modify an established disaster assistance program. Y



00 UC.01.01 The system shall provide a capability to prevent duplicate DUA claims.



00 UC.01.01 The system shall provide a capability to associate a DUA claim with the appropriate DUA benefit program. Y


(DUA)Process DUA Mobilization

00 UC.01.05The system shall provide a capability to approve or deny a disaster assistance program information prior to establishing a DUA program.

Y



00 UC.01.01The system shall provide a capability to prevent the establishment of multiple DUA benefit programs for the same declaration (declared disaster).

Y



00 UC.01.12 The system shall provide a capability to publish a DUA fact sheet to an AWI website.



00 UC.01.12The system shall provide a capability to upload and associate DUA benefit documents with a specific DUA program.



00 UC.01.12 The system shall provide a capability to maintain media outlet information for disaster unemployment programs. FR.0547



00 UC.01.12 The system shall provide a capability to associate a benefit document with one or more media outlets. FR.0543, FR.0544



00 UC.01.12 The system shall provide a capability to generate multiple press releases for a DUA program. FR.0542, FR.0544



00 UC.01.05 The system shall provide a capability to deactivate a DUA program. Y



00 UC.01.05 The system shall provide a capability to re-activate a deactivated DUA program. Y



01 UC.01.05The system shall provide a capability to enter disaster declaration information to establish a disaster assistance program (DUA).

Y



02 UC.99.07The system shall provide a capability to route a DUA press release without user intervention for approval or denial prior to publishing.

Y FR.0553

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Number Core Process

SubProcess

Activity UseCase




02 UC.01.12 The system shall provide a capability to associate a press release with a DUA program. FR.0543, FR.0544



02 UC.01.12The system shall provide a capability to identify a media outlet to send a press release based on a disaster location(s) without user intervention.

FR.0544, FR.0548



03 UC.01.05 The system shall provide a capability to modify a DUA press release prior to publishing. FR.0547, FR.0549



03 UC.01.12 The system shall provide a capability to select a media outlet to publish a DUA press release.FR.0545, FR.0554,

FR.0555



04 UC.01.12 The system shall provide a capability to capture and store the cost of publishing DUA press releases. FR.0550, FR.0553



04 UC.01.12The system shall provide a capability to send a DUA press release for publication to a media outlet without user intervention.

FR.0552, FR.0556, FR.0557



05 UC.99.07The system shall provide a capability to route a DUA fact sheet without user intervention for approval or denial prior to publishing.

Y



06 UC.99.07The system shall provide a capability to route a DUA Interstate Coordinator's Announcement without user intervention for approval or denial prior to publishing.



07 UC.99.07The system shall provide a capability to route DUA interim procedural instructions without user intervention prior to publishing.

Y



09 UC.01.05The system shall provide a capability to determine the information provided to establish a DUA program meets the DUA program eligibility criteria.

Y



11 UC.01.05The system shall provide a capability to route entered disaster declaration information without user intervention for approval or denial prior to establishing the DUA program.

Y



11 UC.00.00 The system shall provide a capability to determine a DUA program effective date. Y



11 The system shall provide a capability to determine a DUA program end date. Y



11 UC.00.00 The system shall provide a capability to modify a DUA program effective date.



11 UC.01.05The system shall provide a capability to activate a DUA program to permit the filling of a DUA claim associated with an established DUA program.

Y

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Number Core Process

SubProcess

Activity UseCase




12 UC.01.05 The system shall provide a capability to create DUA benefit rights information without user intervention.



13 UC.99.07The system shall provide a capability to approve or deny disaster assistance program correspondence prior to publication.

Y



13 UC.01.05 The system shall provide a capability to modify DUA documentation generated for a declared disaster.



14 UC.01.05 The system shall provide a capability to route approved procedural instructions without user intervention.



15 UC.01.05 The system shall provide a capability to determine a DUA claim has been filed late without user intervention.



15 UC.01.05 The system shall provide a capability to route DUA claim issues that require fact finding without user intervention. Y



15 UC.01.05 The system shall provide a capability to maintain an administrator configurable time period for filing DUA claims. Y


(DUA)

Process DUA Eligibility

Determination00 UC.00.00

The system shall provide a capability to re-screen DUA claimants for eligibility on an administrator configurable time basis (quarterly).

Y FR.0029


(DUA)


Determination00

The system shall provide a capability to identify an administrator configurable period of time claimant's are required to provide their DUA eligibility information.


(DUA)


Determination00

The system shall provide a capability to route a DUA claim without user intervention when a claimant has not provided the required DUA eligibility information.

Y


(DUA)


Determination01 UC.01.01 The system shall provide a capability to enter a DUA claim. Y


(DUA)


Determination01 UC.01.01 The system shall provide a capability to associate eligible DUA claims with the appropriate DUA program.


(DUA)


Determination01 UC.01.01

The system shall provide a capability to route claimant applications for DUA eligibility without user intervention based on responses to DUA eligibility questions.


(DUA)


Determination02

The system shall provide a capability to determine when a claimant has not provided required information for establishing a DUA claim.

Y


(DUA)


Determination02 The system shall provide a capability to approve or deny a claimant's justification for filing a late DUA claim.

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Number Core Process

SubProcess

Activity UseCase



(DUA)


Determination03 The system shall provide a capability to approve or deny a claimant's justification for employment loss.


(DUA)


Determination05 The system shall provide a capability to determine a DUA claim effective date. Y


(DUA)


Determination05 UC.00.00 The system shall provide a capability to determine a DUA claim end date.


(DUA)


Determination05 UC.00.00 The system shall provide a capability to modify a DUA program end date.


(DUA)


Determination05 The system shall provide a capability to modify a DUA claim effective date. Y


(DUA)


Determination05 The system shall provide a capability to modify a DUA claim end date.


(DUA)


Determination05

The system shall provide a capability to send a reminder notice when a claimant has not provided required DUA eligibility information within the administrator defined time period.

Y


(DUA)


Determination05 The system shall provide a capability to issue a DUA claim eligibility determination pending proof of wages.


(DUA)


Determination06 UC.01.01 The system shall provide a capability to enter self-employment wages for a DUA claim. Y


(DUA)


Determination07 UC.01.01 The system shall provide a capability to determine the eligibility of a DUA claim. Y


(DUA)


Determination08 UC.01.01 The system shall provide a capability to modify the eligibility determination of a DUA claim. Y


(DUA)


Determination08 The system shall provide a capability to issue a DUA claim redetermination without user intervention. Y

FR.0667Special

Payments

Special Payments (General)

00 The system shall provide a capability to calculate supplemental payments without user intervention. Y

FR.0668Special

Payments


00 The system shall provide a capability for a user to enter supplemental payments.

FR.0669Special

Payments


00 The system shall provide a capability for a user to adjust a system determined supplemental payment.

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Number Core Process

SubProcess

Activity UseCase


FR.0670Special

Payments


00 The system shall provide a capability to debit and credit specific claim program funds without user intervention. Y

FR.0671Special

Payments


00 The system shall provide a capability for a user to debit and credit claim program funds.

FR.0672Special

Payments


00The system shall provide a capability to modify the federal hourly minimum wage using administrator configurable parameters.

FR.0673Special

Payments


00 The system shall provide a capability to perform multiple benefit payment transactions on a single business day.

FR.0674Special

Payments


00 UC.01.05 The system shall provide a capability to disable state or federal programs.

FR.0675Special

Payments


00The system shall provide a capability to credit the specified claim program (e.g., UI, EB, EUC) fund when a benefit payment is canceled.

FR.0676Special

Payments


00 The system shall provide a capability to issue multiple payments to a claimant on the same date.

FR.0677Special

Payments


00 The system shall provide a capability to assign a unique identifier to each new warrant generated. Y

FR.0678Special

Payments


00 The system shall provide a capability to assign a unique identifier to each debit card payment.

FR.0679Special

Payments


00 The system shall provide a capability to initiate a supplemental payment without user intervention. Y

FR.0680Special

Payments


00 The system shall provide a capability to initiate an overpayment without user intervention. Y

FR.0681Special

PaymentsIssue Payment (Certify Weeks)

00 UC.99.15The system shall provide a capability to calculate the balance of a claimant's available credits without user intervention.

Y

FR.0682Special


00 UC.99.16 The system shall provide a capability for a user to prevent future certifications from being issued. Y

FR.0683Special


00 UC.99.15 The system shall provide a capability to determine a claimant's certification status. Y

FR.0684Special


00 The system shall provide a capability for a user to associate an issue with a benefit payment. Y

FR.0685Special


00 The system shall provide a capability to modify a claimant's reported earnings. Y

FR.0686Special


00 UC.99.15The system shall provide a capability to reduce a claimant's basic TRA balance when a TRA claim is paid from another fund source without user intervention.

Y

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Number Core Process

SubProcess

Activity UseCase


FR.0687Special


01 UC.99.15 The system shall provide a capability to enter weekly certifications for claimant's to receive benefits. Y

FR.0688Special


01 UC.99.15 The system shall provide a capability for a user to certify single or multiple weeks of benefits. Y

FR.0689Special


01 UC.99.15 The system shall provide a capability for a user to select the number of weeks to certify. Y

FR.0690Special


02 UC.99.15The system shall provide a capability to maintain administrator defined certification questions based on the program type.

Y

FR.0691Special


02 UC.99.15 The system shall provide a capability to enter and store responses to certification questions. Y

FR.0692Special


02 UC.99.15 The system shall provide a capability to identify certification issues that require fact finding. Y

FR.0693Special


02 UC.99.15The system shall provide a capability to route certification issues that require fact finding without user intervention.

Y

FR.0694Special


04 UC.99.05 The system shall provide a capability to calculate DUA benefits based on part-time work. Y

FR.0695Special


04 UC.04.02The system shall provide a capability for an STC claimant to authorize STC weekly work information submitted by an employer.

Y

FR.0696Special


04 UC.99.15The system shall provide a capability for a user to approve or deny the weekly work information provided by the employer.

FR.0697Special


04 UC.99.15The system shall provide a capability to notify an employer an STC claimant denied weekly work information without user intervention.

FR.0698Special


04 UC.99.15The system shall provide a capability to route certification issues preventing payment based on the issue type without user intervention.

Y

FR.0699Special


04 UC.99.05 The system shall provide a capability for a user to enter a STC claimant's hours worked.

FR.0700Special


04 UC.99.06The system shall provide a capability for a user to approve or deny the claimant's hours worked provided by the employer.

Y

FR.0701Special


04 UC.99.07The system shall provide a capability to confirm an STC claimant and employer agree with the STC claimants hours worked without user intervention.

Y

FR.0702Special


04 UC.99.09The system shall provide a capability to notify an employer a claimant has denied the hours worked provided by the employer without user intervention.

Y

FR.0703Special


04 UC.99.10The system shall provide a capability to notify an employer an STC claimant has provided the hours worked for the weeks being certified.

Y

FR.0704Special


05 UC.99.16 The system shall provide a capability for a user to issue additional weeks to certify. Y

FR.0705Special


05 UC.99.15 The system shall provide a capability to determine if an additional claim is required without user intervention. Y

FR.0706Special


05 UC.99.15 The system shall provide a capability to offset overpayments without user intervention. Y

FR.0707Special


05 UC.99.15 The system shall provide a capability to establish a transitional claim without user intervention. Y

FR.0708Special


05 UC.99.15The system shall provide a capability to identify issues that prevent a benefit payment from being issued without user intervention.

Y

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Number Core Process

SubProcess

Activity UseCase


FR.0709Special


06 UC.99.15The system shall provide a capability to enforce a waiting period before benefits can be paid based on the program type without user intervention.

Y

FR.0710Special


06 UC.99.15The system shall provide a capability to issue payment from multiple program funds for the same week without user intervention.

Y

FR.0711Special


06 UC.99.15The system shall provide a capability to distribute benefit payments in accordance with a claimant's preferred method of payment without user intervention.

Y

FR.0712Special


06 UC.99.15The system shall provide a capability to make available a claimant's applicable certification weeks without user intervention.

Y

FR.0713Special


06The system shall provide a capability to maintain administrator defined issues that prevent a claimant's benefit payment from being issued.

Y

FR.0714Special


06 UC.99.15 The system shall provide a capability to issue payment for a claimant's benefits. Y

FR.0715Special


06 UC.99.15The system shall provide a capability to calculate the WBA benefit amount due to a claimant for each claim program type.

Y

FR.0716Special


06 UC.99.15The system shall provide a capability to debit the specified claim program (e.g., UI, EB, EUC) fund when a benefit payment is issued.

FR.0717Special


06 UC.99.15The system shall provide a capability for a user to issue payment from multiple program funds (e.g., EUC, EB) for the same week.

FR.0718Special

Payments

Process Returned Warrants

00 UC.07.04The system shall provide a capability to issue a new payment without user intervention to replace a canceled warrant.

Y

FR.0719Special

Payments


02 UC.07.04The system shall provide a capability to determine when a claimant’s mailing address has been updated in the system since a specific warrant was issued.

Y

FR.0720Special

Payments


02 UC.07.04The system shall provide a capability to maintain an administrator defined list of reason(s) a warrant was returned as undeliverable.

Y

FR.0721Special

Payments


02 UC.07.04The system shall provide a capability to enter, store, and associate the reason(s) a warrant was returned as undeliverable.

FR.0722Special

Payments


02 UC.07.04The system shall provide a capability to route returned warrant information based on the reason(s) a warrant was returned as undeliverable.

Y

FR.0723Special

Payments


02 UC.07.04 The system shall provide a capability to make available a claimant's warrant status on the claimant’s account.

FR.0724Special

Payments


03 UC.07.04The system shall provide a capability for a user to override a canceled warrant request within an administrator configurable time limit.

FR.0725Special

Payments


03 UC.07.04 The system shall provide a capability to cancel a warrant without user intervention. Y

FR.0726Special

Payments


03 UC.07.04 The system shall provide a capability for a user to cancel warrant.

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Number Core Process

SubProcess

Activity UseCase


FR.0727Special

Payments


03 UC.07.04The system shall provide a capability to specify an administrator configurable time-frame to cancel a warrant without user intervention.

Y

FR.0728Special

Payments


06 UC.07.04 The system shall provide a capability for a user to identify returned warrants to re-mail.

FR.0729Special

Payments


07 UC.07.04The system shall provide a capability to indicate a specific warrant has been mailed or re-mailed without user intervention.

FR.0730Special

Payments


07 UC.07.04 The system shall provide a capability to generate mailing labels for re-mailed warrants. Y

FR.0731Special

PaymentsElectronic Funds Transfer (EFT)

00 The system shall provide a capability to assign a unique EFT trace number to each EFT payment attempted.

FR.0732Special


01 UC.99.03The system shall provide a capability to enter the required information to provide claimant benefits via their preferred method (EFT, Warrant, or Debit).

Y

FR.0733Special


03 UC.99.03 The system shall provide a capability to validate claimant EFT information with the banking institutions. Y

FR.0734Special


04 UC.99.03 The system shall provide a capability to determine an EFT transaction has failed (rejected) via the EFT interface. Y

FR.0735Special


04 UC.99.03The system shall provide a capability to send a payment to replace a failed EFT transaction without user intervention.

Y

FR.0736Special


04 The system shall provide a capability to issue EFT debit transactions via the EFT interface.

FR.0737Special


04 The system shall provide a capability to issue EFT credit transactions via the EFT interface.

FR.0738Special

PaymentsDuplicate Affidavit

01 UC.07.01 The system shall provide a capability to allow a claimant to request a duplicate warrant. Y

FR.0739Special


03 UC.07.01 The system shall provide a capability to route duplicate warrant request without user intervention. Y

FR.0740Special


05 UC.07.01 The system shall provide a capability to generate a duplicate (replacement) warrant. Y

FR.0741Special


05 UC.07.01The system shall provide a capability to retrieve an image copy of cashed warrants via AWIs banking institution interface.

FR.0742Special


13 UC.07.01The system shall provide a capability to select from an administrator defined list the reason(s) a duplicate affidavit form provided by a claimant is being returned to a claimant.

FR.0743Special


14The system shall provide a capability to indicate when a warrant was cashed via system interface with the Department of Financial Services.

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Number Core Process

SubProcess

Activity UseCase


FR.0744Special


15The system shall provide a capability to request a stop payment on warrants via system interface with the Department of Financial Services.

FR.0745Special


15The system shall provide a capability to identify if a stop payment request was granted via system interface with the Department of Financial Services.

Y

FR.0746Special


18 UC.07.01The system shall provide a capability to associate and store information pertaining to a duplicate (replacement) warrant with the claimant's account.

FR.0747Special

PaymentsIssue Forgery

Packets00 UC.07.05

The system shall provide a capability for a user to approve or deny a claimant's request for a forgery investigation.

Y

FR.0748Special


Packets02 UC.07.05 The system shall provide a capability to enter a request for a forgery investigation.

FR.0749Special


Packets06 UC.07.05

The system shall provide a capability to enter, store, and associate forgery determinations with a claimant's account.

FR.0750Special


Packets06 UC.07.05 The system shall provide a capability to reissue payment for a cashed warrant. Y

FR.0751Special


Packets07 UC.07.05

The system shall provide a capability to request a replacement warrant for a warrant that has been determined forged.

Y

FR.0752Special

PaymentsBeneficiary

Affidavit00

The system shall provide a capability to identify a user as deceased via the Department of Health Vital Statistics system interface.

Y

FR.0753Special

PaymentsBeneficiary

Affidavit00

The system shall provide a capability to match claimants who have deceased and have certified weeks after the date of death.

Y

FR.0754Special

PaymentsBeneficiary

Affidavit00

The system shall provide a capability to route claimant information when a compensable week is paid after the date of death without user intervention.

Y

FR.0755Special

PaymentsBeneficiary

Affidavit00 The system shall provide a capability for a user to enter a deceased claimant investigation decision. Y

FR.0756Special

PaymentsBeneficiary

Affidavit01 UC.07.02 The system shall provide a capability to enter beneficiary information. Y

FR.0757Special

PaymentsBeneficiary

Affidavit02 UC.07.02 The system shall provide a capability to prevent future mailings and payments. Y

FR.0758Special

PaymentsBeneficiary

Affidavit03 UC.07.02 The system shall provide a capability to enter a beneficiary affidavit.

FR.0759Special

PaymentsBeneficiary

Affidavit06 UC.07.02

The system shall provide a capability to associate a claimant’s beneficiary's notarized affidavit with the deceased claimants account.

FR.0760Special

PaymentsBeneficiary

Affidavit06 UC.07.02 The system shall provide a capability to associate a beneficiary with a claimant. Y

FR.0761Special

PaymentsBeneficiary


The system shall provide a capability to prevent future claimant certifications upon notification a claimant is deceased.

FR.0762Special

PaymentsBeneficiary


The system shall provide a capability for a user to approve or deny a claimant's beneficiaries request to receive a deceased claimant's benefits.

Y

FR.0763Special

PaymentsBeneficiary


The system shall provide a capability to reissue a deceased claimant's benefit payments to a claimant's beneficiary.

Y

FR.0764Special

Payments

Generate Duplicate 1099/49T

00 UC.07.03The system shall provide a capability to generate a 1099 for each claimant who received benefits during a specified period of time.

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Number Core Process

SubProcess

Activity UseCase


FR.0765Special

Payments


00 UC.07.03The system shall provide a capability to specify an administrator configurable time-frame for 1099 and 49T data retention.

Y

FR.0766Special

Payments


00 UC.07.03 The system shall provide a capability to make available a 49T for each claimant who has made a repayment.

FR.0767Special

Payments


04 UC.07.03 The system shall provide a capability to correct (amend) a 1099.

FR.0768Special

Payments


04 UC.07.03 The system shall provide a capability to correct (amend) a 49T.

FR.0769Special

PaymentsReturned Wage Determinations

03 The system shall provide a capability to prevent future payments to a claimant without user intervention. Y

FR.0770Special


03 The system shall provide a capability for a user to prevent future payments to a claimant.

FR.0771Special


03 The system shall provide a mechanism for a user to override a stop on future payments.

FR.0772Special


04 The system shall provide a capability to reissue wage determinations without user intervention. Y

FR.0773Special

PaymentsChild Support 00 The system shall provide a capability to calculate the amount of child support deducted from UC benefits.

FR.0774Special

PaymentsChild Support 01 The system shall provide a capability to enter child support deduction information.

FR.0775Special

PaymentsChild Support 03

The system shall provide a capability to modify the amount of child support deducted from claimants' benefit amounts.

Y

FR.0776 AppealsAppeals

(General)00 UC.08.06

The system shall provide a capability for an appeal to be routed to the Unemployment Appeals Commission (UAC).

Y


(General)00 UC.08.02

The system shall provide a capability to route Remand cases to referees based upon the content of the UAC Remand Orders.


(General)00 UC.08.01 The system shall provide a capability to associate appeals source documents with an appeal when filed. Y


(General)00 UC.99.08 The system shall provide a capability to attach evidence to an appeal. Y


(General)00 UC.99.08 The system shall provide a capability to uniquely identify each document associated with an appeal.


(General)00 The system shall provide a capability to log activities performed on an appeals case. Y


(General)00 The system shall provide a capability to allow for the capture, storage, and retrieval of waiver documents. Y


(General)00

The system shall provide a capability to allow each appeal case type to have its own administrator configurable aging criteria (e.g., time from docketing to hearing, time from hearing to decision).


(General)00

The system shall provide a capability to archive appeal cases based on administrator configurable criteria such as date or status.

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Number Core Process

SubProcess

Activity UseCase



(General)00

The system shall provide a capability to delete appeal cases based on administrator configurable criteria such as date or status.


(General)00

The system shall provide a capability for a supervisor/manager to display a list of hearings assigned to resources reporting to the supervisor/manager.


(General)00 The system shall provide a capability to establish and maintain status information for each appeals case.


(General)00

The system shall provide a capability to prepare and transmit appeal case information to the District Court of Appeals (DCA) as required by the DCA.

Y


(General)00

The system shall provide a capability to prepare and transmit appeal case information to the US Department of Labor (DOL) as required by the DOL.


(General)00

The system shall provide a capability to record that an appeal has been filed with the District Court of Appeal (DCA) to which the Agency is a party.

Y


(General)00 The system shall provide a capability to re-schedule appeals cases for which continuances are granted. Y


(General)00

The system shall provide a capability to mass reassign an individual referee’s scheduled hearings to another referee for a configurable period of time.


(General)00

The system shall provide a capability to define specific criteria or qualifications to prevent or enable referees from being assigned specific case types. For example, referee A is not qualified to hear Special Deputy cases; referee B is qualified to b

Y


(General)00 The system shall provide a capability to approve or deny a request for a continuance. Y


(General)00 The system shall provide a capability to maintain contact information for all parties to an appeal.


(General)00 The system shall provide a capability to maintain appeal issue codes and descriptions. Y


(General)00

The system shall provide a capability to generate administrator configurable online surveys, capture the results, and report the results.

Y


(General)00

The system shall provide a capability to prepare and transmit appeal case information to the Unemployment Appeals Commission (UAC) as required by the UAC.


(General)00

The system shall provide a capability to include the explanation of the law or rules and regulations on appeal documents.

Y


(General)00 The system shall provide a capability to edit notice text prior to distribution.


(General)00

The system shall provide a capability to capture and record contacts/notes/comments by staff to document contacts with parties.


(General)00 The system shall provide a capability to allow time extensions to be established for appeals.

FR.0803 AppealsBenefit Appeals

Intake01 UC.08.01 The system shall provide a capability to allow users to file appeals. Y


Intake01 UC.08.01

The system shall provide a capability to allow an appeal to a combined determination and shall consider the appeal to be for all issues associated with the determination(s).

Y


Intake01 UC.08.01 The system shall provide a capability to determine or enter the date an appeal is filed. Y


Intake01 UC.08.01 The system shall provide a capability to display a list of all determinations for a given appellant.

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Number Core Process

SubProcess

Activity UseCase



Intake01 UC.08.01 The system shall provide a capability to permit appeals of only adverse determinations. Y


Intake01 UC.08.01 The system shall provide a capability to prevent the filing of duplicate appeals.


Intake01 UC.08.01 The system shall provide a capability to appeal an adverse redetermination. Y


Intake01 UC.08.01

The system shall provide a capability to intake appeals information and apply the same rules, edits, and validations regardless of whether the intake is performed over the internet or by a desktop user.


Intake01 UC.08.01 The system shall provide a capability to allow authorized third-party representatives to file appeals. Y


Intake01 UC.08.02

The system shall provide a capability to store information from the Department of Revenue for Child Support cases.

Y


Intake01

The system shall provide a capability to prevent the Agency from filing an appeal to a determination issued by the Agency (unless the Agency is the employer).

Y


Intake02 UC.08.01 The system shall provide a capability to calculate timeframes for appeal filings. Y


Intake02 UC.08.01

The system shall provide a capability to, without user intervention, docket an appeal that passes appeal validation rules.

Y


Intake02 UC.08.01

The system shall provide a capability to indicate when an appeal filing date exceeds administrator configurable time limits.


Intake02 UC.08.02

The system shall provide a capability to display appeal submissions and make updates to correct information or to add missing information.


Intake02 UC.08.02 The system shall provide a capability to enter additional information from parties to an appeal.


Intake03 UC.08.02 The system shall provide a capability for a user to confirm appeal information prior to submission.


Intake04 UC.08.01 The system shall provide a capability to assign a unique number for each appeal filed without user intervention.


Intake04 UC.08.01 The system shall provide a capability to create a timestamp to indicate when an appeal is filed. Y


Intake04 UC.08.01 The system shall provide a capability to create and maintain a case file for each appeal. Y


Intake04 UC.08.01 The system shall provide a capability to indicate a determination has been appealed.


Intake04 UC.08.01

The system shall provide a capability to accept an appeal filed after the administrator configurable time frame allowed for timely appeals.

Y


Intake06 UC.08.02

The system shall provide a capability to send a notice when a Remand Order includes a procedural error, as indicated by the UAC.


Intake06 UC.08.03 The system shall provide a capability to assign appeal cases to Field Offices.


Intake06 UC.08.03

The system shall provide a capability for an administrator to control how cases are distributed based upon configurable parameters.

Y


Intake06 UC.08.03

The system shall provide a capability to assign docket numbers according to administrator configurable parameters.

Y

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Number Core Process

SubProcess

Activity UseCase



Intake06 UC.08.03 The system shall provide a capability to associate cases with other cases. Y


Intake06 UC.08.03 The system shall provide a capability to convert adjudication issues to appeal issues. Y


Intake06 UC.08.03 The system shall provide a capability to calculate and assign disposition dates to each case when docketed. Y


Intake06 UC.08.03 The system shall provide a capability to associate multiple appeals in a labor dispute case. Y


Intake06 UC.08.03 The system shall provide a capability to assign additional docket numbers on an ad-hoc basis.


Intake06 UC.08.03 The system shall provide a capability to assign program suffix codes to each case. Y


Intake06 UC.08.03 The system shall provide a capability to identify and associate appeals filed by a single claimant.


Intake06 UC.08.03

The system shall provide a capability to associate new cases with previous cases (Recision Decisions/Re-open requests).

Y


Intake06 UC.08.03 The system shall provide a capability to create and assign a unique docket number for each appeal case.


Intake06 UC.08.03 The system shall provide a capability to consolidate cases (i.e., merge two cases into a single case). Y


Intake06 UC.08.03 The system shall provide a capability to prioritize cases.


Intake06

The system shall provide a capability to docket a new case when re-opened and associate the original case with the new docket number.

Y


Intake06 The system shall provide a capability to associate remand cases with the original appeal case being remanded.

FR.0842 Appeals Scheduling 00 The system shall provide a capability to maintain a dedicated referee pool for each case type.

FR.0843 Appeals Scheduling 00 The system shall provide a capability to create hearing pools. Y

FR.0844 Appeals Scheduling 00 The system shall provide a capability to capture and store witness information.

FR.0845 Appeals Scheduling 00 The system shall provide a capability to update contact information for parties to a hearing. Y

FR.0846 Appeals Scheduling 00The system shall provide a capability to record phone numbers for members of the public so they may be conferenced into a telephone hearing.

FR.0847 Appeals Scheduling 00 UC.99.06The system shall provide a capability for an authorized user to override all system generated parameters when scheduling a hearing.

FR.0848 Appeals Scheduling 00The system shall provide a capability to allow a user to schedule hearings for multiple days, specify the hearing duration, and provide a replication feature to schedule the hearing for multiple non-consecutive days.

FR.0849 Appeals Scheduling 00The system shall provide a capability to schedule mass hearings (i.e., multiple appeals to be heard at the same time).

Y

FR.0850 Appeals Scheduling 00The system shall provide a capability to schedule hearing assignments without user intervention taking into account the referee pool, case type, and referee case type assignment.

Y

FR.0851 Appeals Scheduling 02 UC.99.06 The system shall provide a capability to join the Agency as a party to a case. Y

FR.0852 Appeals Scheduling 02 UC.99.06The system shall provide a capability for all separation issues for the same claimant with the same effective date to be assigned to the same referee.

Y

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Number Core Process

SubProcess

Activity UseCase


FR.0853 Appeals Scheduling 02 UC.99.06The system shall provide a capability to search for appeals with similar circumstances for multiple appellants/parties (e.g., a fight between employees working for the same employer).

FR.0854 Appeals Scheduling 02 The system shall provide a capability to allow a referee to recuse himself/herself from a case.

FR.0855 Appeals Scheduling 02 The system shall provide a capability to disqualify a referee from a case.

FR.0856 Appeals Scheduling 03The system shall provide a capability to uniquely identify exhibits and documents prior to distribution to facilitate identification by the respective parties to a case.

Y

FR.0857 Appeals Scheduling 03 The system shall provide a capability to annotate imaged exhibits without making modifications to the originals.

FR.0858 Appeals Scheduling 04 UC.99.06The system shall provide a capability to generate appropriate notices of hearings within the timeframes codified in prevailing statute, rule, or policy.

Y

FR.0859 Appeals Scheduling 04 UC.99.06The system shall provide a capability to disseminate correspondence to parties and locations in addition to those associated with the parties' addresses of record (e.g., to job sites and representatives).

Y

FR.0860 Appeals Scheduling 04 UC.99.06The system shall provide a capability for a scheduler to distribute documents to all parties to a hearing according to the parties' preferred method of communication.

Y

FR.0861 Appeals Scheduling 04 UC.99.06The system shall provide a capability to identify specific documents which were distributed to parties to a case including authorized representatives.

FR.0862 Appeals Scheduling 04 UC.99.06The system shall provide a capability to generate notices, subpoenas, and correspondence associated with the hearing process.

Y

FR.0863 Appeals Scheduling 04 The system shall provide a capability to create and disseminate Show Cause Orders. Y

FR.0864 Appeals Scheduling 04 The system shall provide a capability to allow users to add parties to a case ("Joinder of Parties").

FR.0865 Appeals Scheduling 04The system shall provide a capability to redact selected information from documents when notices are sent to multiple parties (e.g., redaction of social security numbers for multiple parties associated with a labor dispute).

Y

FR.0866 Appeals Hearing 00 The system shall provide a capability to implement all provisions for discovery. Y

FR.0867 Appeals Hearing 02 UC.08.05 The system shall provide a capability to initiate a new recording within a digital audio recording system. Y

FR.0868 Appeals Hearing 03The system shall provide a capability to capture and store audio files from external recording sources (e.g., handheld digital audio recorders).

FR.0869 Appeals Hearing 06The system shall provide a capability to record that an oath has been administered to each party to a hearing (including interpreters).

Y

FR.0870 Appeals Hearing 07 UC.08.05The system shall provide a capability to capture notes/comments by hearing officers during the conduct of a hearing.

FR.0871 Appeals Hearing 07The system shall provide a capability to allow hearing officers to modify case information (e.g., issues that may arise during a hearing).

Y

FR.0872 Appeals Hearing 07 The system shall provide a capability to record the description(s) of exhibit(s).

FR.0873 Appeals Hearing 07The system shall provide a capability to record that a waiver has been granted or denied during the hearing process.

Y

FR.0874 Appeals Hearing 07The system shall provide a capability to request, on an ad-hoc basis during a hearing, the services of an interpreter or to replace a previously scheduled interpreter.

Y

FR.0875 Appeals Hearing 07The system shall provide a capability to capture and store information about participants, on an ad-hoc basis, during the hearing process.

Y

FR.0876 Appeals Hearing 07 The system shall provide a capability to display case summary information during the hearing process.

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Number Core Process

SubProcess

Activity UseCase


FR.0877 Appeals Hearing 09 UC.99.06 The system shall provide a capability to upload and store digital recording files and associate them with a case.

FR.0878 Appeals Hearing 09 The system shall provide a capability to retain audio hearing records in accordance with statutory requirements. Y

FR.0879 Appeals Disposition 00 UC.08.06The system shall provide a capability to provide notification(s) to administrator configurable users for all appeal Decisions.

FR.0880 Appeals Disposition 00 UC.08.06 The system shall provide a capability to store briefs filed by parties to an appeal.

FR.0881 Appeals Disposition 00The system shall provide a capability to allow a referee to initiate (request) an investigation, payroll audit, inquiry, or other examination.

Y

FR.0882 Appeals Disposition 00 The system shall provide a capability to make all Decisions available and searchable.

FR.0883 Appeals Disposition 00The system shall provide a capability to specifically identify information/documents that were used by a referee when rendering a Decision.

Y

FR.0884 Appeals Disposition 02 UC.08.06 The system shall provide a capability to create a Decision. Y

FR.0885 Appeals Disposition 02 UC.08.06The system shall provide a capability to allow a Decision to be saved at any time throughout the writing/editing process and allow the author/authorized user to come back at a later time.

FR.0886 Appeals Disposition 02 UC.08.06 The system shall provide a capability to include the appropriate sections of law (citations) as part of the Decision. Y

FR.0887 Appeals Disposition 02 UC.08.06 The system shall provide a capability to select and insert standard text blocks into Decision documents. Y

FR.0888 Appeals Disposition 02 UC.08.06The system shall provide a capability to create and implement cross-checks between appeal issues and Decision citations based on administrator configurable rules .

Y

FR.0889 Appeals Disposition 02 UC.08.06The system shall provide a capability for an authorized administrator to add, update, and delete Decision templates and standard text blocks.

FR.0890 Appeals Disposition 02 UC.08.06The system shall provide a capability to ensure that issue codes and reasons reflect the appropriate section of law.

Y

FR.0891 Appeals Disposition 02 The system shall provide a capability to authorize fees and mileage allowances for witnesses. Y

FR.0892 Appeals Disposition 02 The system shall provide a capability to authorize fees for representatives of parties to an appeal. Y

FR.0893 Appeals Disposition 05 UC.08.06 The system shall provide a capability to record a Decision type. Y

FR.0894 Appeals Disposition 05 UC.08.06The system shall provide a capability to electronically transmit Decisions to administrator configurable units of AWI.

FR.0895 Appeals Disposition 05 UC.08.06The system shall provide a capability to distribute a Decision in accordance with recipient communication preferences.

FR.0896 Appeals Disposition 05 UC.08.06 The system shall provide a capability to edit Decision text prior to dissemination.

FR.0897 Appeals Disposition 05The system shall provide a capability to allow the issuance of a single Decision for multiple cases/docket numbers.

FR.0898 Appeals Disposition 05The system shall provide a capability to prohibit the original Decision text from being altered or deleted after the Decision is final unless modifications are made through the correction process.

FR.0899 Appeals Recision Decision 00 UC.08.08The system shall provide a capability to make available to the UAC all relevant case information whenever a UAC appeal results from an action by AWI/UC.

FR.0900 Appeals Recision Decision 03 UC.08.08 The system shall provide a capability to allow users to re-open previously closed cases. Y

FR.0901 Appeals Recision Decision 03 UC.08.08The system shall provide a capability to create an appeal to the UAC whenever a re-open request is denied by a user.

Y

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Number Core Process

SubProcess

Activity UseCase


FR.0902 Appeals Recision Decision 03 UC.08.08The system shall provide a capability to reset the status of a determination to its prior state when a case is re-opened.

Y

FR.0903 Appeals Recision Decision 03 UC.08.08The system shall provide a capability to generate notices to all parties regarding the outcome of a re-open Decision.

FR.0904 Appeals Recision Decision 03 UC.08.08 The system shall provide a capability to provide notifications to AWI/UC staff whenever a case is re-opened.

FR.0905 Appeals Remand 00The system shall provide a capability to transfer a case from the Unemployment Appeals Commission (UAC) upon remand to the AWI/UC Appeals Unit.

Y

FR.0906 Appeals Remand 02 UC.08.07 The system shall provide a capability to indicate procedural errors for cases remanded to AWI/UC from the UAC.

FR.0907 Appeals Remand 03 The system shall provide a capability to identify de novo cases for cased remanded to AWI/UC from the UAC. Y

FR.0908 Appeals Withdrawal 00 UC.08.09 The system shall provide a capability to allow users to withdraw an appeal. Y

FR.0909 Appeals Withdrawal 00 UC.08.09 The system shall provide a capability to reinstate a previously withdrawn appeal. Y

FR.0910 Appeals Withdrawal 00 UC.08.09 The system shall provide a capability to display pending appeals.

FR.0911 Appeals Withdrawal 00 The system shall provide a capability to allow an appeal to be withdrawn prior to or as part of a hearing.

FR.0912 Appeals Withdrawal 00The system shall provide a capability to positively identify the party requesting a withdrawal including the capture of an electronic signature.

FR.0913 Appeals Withdrawal 02 UC.08.09The system shall provide a capability to generate and disseminate a Withdrawal Decision to all parties to the case.

FR.0914 Appeals Withdrawal 02 UC.08.09 The system shall provide a capability for a user to enter a Withdrawal Decision.

FR.0915 AppealsCorrected Decision

(Request)03 UC.08.04

The system shall provide a capability to generate and disseminate notices to all parties to a case when a correction request/petition is denied.


(Request)04 UC.08.04

The system shall provide a capability to record supporting material to document the reason(s) for corrected Decision requests/petitions.

Y


(Request)04 UC.08.04 The system shall provide a capability to disseminate corrected Decisions to all parties to a case.

FR.0918 AppealsCorrected Decision (Petition)

04 UC.08.04 The system shall provide a capability to record objections to a proposed corrected Decision by parties to a case.


04 UC.08.04The system shall provide a capability to create and disseminate a proposed Corrected Decision to all parties to a case in response to a Corrected Decision Petition.


05 UC.08.04The system shall provide a capability to notify affected parties (internal and external) when a corrected Decision is issued.

FR.0921 Appeals Special Deputy 00The system shall provide a capability to allow an Order to be saved at any time throughout the writing/editing process and allow the author to come back at a later time.

FR.0922 Appeals Special Deputy 00 The system shall provide a capability to make all Orders available and searchable by users.

FR.0923 Appeals Special Deputy 00The system shall provide a capability to create and implement cross-checks between appeal issues and Order citations based on administrator configurable rules .

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Number Core Process

SubProcess

Activity UseCase


FR.0924 Appeals Special Deputy 00 The system shall provide a capability to rescind a prior Order. Y

FR.0925 Appeals Special Deputy 00The system shall provide a capability for an authorized administrator to add, update, and delete Order templates and standard text blocks.

FR.0926 Appeals Special Deputy 00 The system shall provide a capability to issue subpoenas. Y

FR.0927 Appeals Special Deputy 00 The system shall provide a capability to prohibit Order text from being altered after an Order is final.

FR.0928 Appeals Special Deputy 00The system shall provide a capability to specifically identify information/documents that were used by a Special Deputy when rendering an Order.

Y

FR.0929 Appeals Special Deputy 00The system shall provide a capability to retain audio hearing records for Special Deputy hearings in accordance with statutory requirements.

Y

FR.0930 Appeals Special Deputy 00 The system shall provide a capability to create and disseminate Orders. Y

FR.0931 Appeals Special Deputy 00 The system shall provide a capability to dismiss a case.

FR.0932 Appeals Special Deputy 01 UC.08.01 The system shall provide a capability to permit users to file Special Deputy appeals. Y

FR.0933 Appeals Special Deputy 02 UC.08.10 The system shall provide a capability to record Special Deputy appeal information received from parties. Y

FR.0934 Appeals Special Deputy 03 UC.08.10The system shall provide a capability to join the Department of Revenue as a party to all Special Deputy proceedings.

Y

FR.0935 Appeals Special Deputy 06The system shall provide a capability to record additional filings and documents according to administrator configurable time periods.

Y

FR.0936 Appeals Special Deputy 08 UC.08.11 The system shall provide a capability to include the appropriate sections of law (citations) as part of an Order.

FR.0937 Appeals Special Deputy 08 UC.08.11 The system shall provide a capability to select and insert standard text blocks into Order templates.

FR.0938 Appeals Special Deputy 08 UC.08.11 The system shall provide a capability to issue a Recommended Order. Y

FR.0939 Appeals Special Deputy 08 The system shall provide a capability to issue a Final Order.

FR.0940 Appeals Special Deputy 09 UC.08.10 The system shall provide a capability to record Exceptions filed by parties. Y

FR.0941 Appeals Special Deputy 10 UC.08.10 The system shall provide a capability to record Counter-Exceptions filed by parties. Y

FR.0942 Appeals Special Deputy 11 UC.08.10 The system shall provide a capability to record Briefs in Opposition filed by parties. Y

FR.0943 Appeals Special Deputy 12 UC.08.11The system shall provide a capability to ensure that resolution codes and reasons reflect the appropriate section of the law.

FR.0944 Appeals Special Deputy 13 UC.08.11 The system shall provide a capability to edit an Order prior to dissemination.

FR.0945 Appeals Special Deputy 14 UC.08.10 The system shall provide a capability to create and store a case summary.

FR.0946 Appeals Special Deputy 16 UC.08.11The system shall provide a capability to identify an authorized official as a designee, acting on behalf of the Agency Director, for Special Deputy cases.

Y

FR.0947 Appeals Special Deputy 17 UC.08.11The system shall provide a capability to provide notification(s) to administrator configurable users for Special Deputy Orders.

FR.0948 Appeals Special Deputy 17 UC.08.11The system shall provide a capability to electronically transmit Special Deputy Orders to AWI units as authorized by the AWI.

FR.0949 Appeals Special Deputy 17 UC.08.11The system shall provide a capability to print an Order and to distribute in accordance with recipient communication preferences.

Y

FR.0950 Appeals Special Deputy 18 UC.08.11 The system shall provide a capability to categorize a case based on administrator configurable categories. Y

FR.0951 Appeals Special Deputy 18 UC.08.11 The system shall provide a capability to publish Special Deputy case summaries on the AWI internet site.

FR.0952 AppealsFederal Quality

Reporting00

The system shall provide a capability to permit the audit function to be executed at any time to meet internal needs (e.g., performance reporting for referees).

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Number Core Process

SubProcess

Activity UseCase



Reporting00 The system shall provide a capability to audit the appeals process in accordance with federal and state laws. Y


Reporting00

The system shall provide a capability to retain all information and documentation associated with an investigation for a period of three years from the completion of the investigation.


Reporting01 UC.08.12 The system shall provide a capability to allow for the assignment of a reviewer to each case.


Reporting02 UC.08.12

The system shall provide a capability to generate, based upon administrator configurable parameters, random case files for audit.


Reporting02 UC.08.12 The system shall provide a capability to store and retrieve appeal-related audit information. Y


Reporting03 UC.08.12 The system shall provide a capability for an auditor to record and track all activities associated with an audit.



The system shall provide a capability to create a work item for the Adjudication unit upon determination that the case was determined incorrectly.


Reporting03 UC.08.12 The system shall provide a capability to record comments on a case.



The system shall provide a capability to record all data required for the completion of the US DOL Code Sheet as specified in the ETA Handbook No. 395.



The system shall provide a capability to implement all audit requirements contained in US DOL ETA Handbook No. 382, 2nd Edition (June 1996).


Reporting03 UC.08.12 The system shall provide a capability to record the scores of case audits Y

FR.0964 Audit

Benefit Accuracy Measurement (BAM) Weekly

Reviews

00The system shall provide a capability to specify an administrator configurable time-frame for BAM Investigation data retention.

Y

FR.0965 Audit


Reviews

03The system shall provide a capability to generate a reminder to a Claimant who has not returned the Claimant Questionnaire based on an administrator configurable time-frame.

Y

FR.0966 Audit


Reviews

03The system shall provide a capability to specify an administrator configurable time-frame allowed for a Claimant response to the Claimant Questionnaire.

Y

FR.0967 Audit


Reviews

03 UC.99.14The system shall provide a capability to alert the assigned Investigator that a Claimant has not returned the Claimant Questionnaire within the specified time-frame.

Y

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Number Core Process

SubProcess

Activity UseCase


FR.0968 Audit


Reviews

03 UC.11.01 The system shall provide a capability to suspend payments to the Claimant .

FR.0969 Audit


Reviews

03 UC.11.01 The system shall provide a capability to resume payments to the Claimant. Y

FR.0970 Audit


Reviews

03 UC.11.01The system shall provide a capability to gather and attach to the case file the necessary information as it existed at the time the determination was made without user intervention.

Y

FR.0971 Audit


Reviews

04 UC.99.14The system shall provide a capability to generate a reminder to an Employer who has not returned the Wage Verification Form based on an administrator configurable time-frame.

Y

FR.0972 Audit


Reviews

05 UC.99.14The system shall provide a capability to record and track activities associated with an investigation in an Investigation Activity Log.

FR.0973 Audit


Reviews

05 UC.99.14The system shall provide a capability to record in the Investigation Activity Log activities the system performs related to an Investigation.

FR.0974 Audit


Reviews

05 UC.11.01The system shall provide a capability to capture all fields required for the completion of the US DOL Code Sheet as specified in the ETA Handbook No. 395, as revised.

FR.0975 Audit


Reviews

06 UC.99.19 The system shall provide a capability to review and approve the Code Sheet.

FR.0976 Audit


Reviews

06 UC.99.19 The system shall provide a capability to record comments on a Code Sheet.

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Number Core Process

SubProcess

Activity UseCase


FR.0977 Audit


Reviews

06 UC.99.19 The system shall provide a capability to correct the Code Sheet.

FR.0978 Audit


Reviews

07 The system shall provide a capability to track the date a supervisor marks the case closed. Y

FR.0979 AuditBTQ - Quarterly

Reports00

The system shall provide a capability to specify an administrator configurable algorithm to be used for the random selection of Quarterly Review cases.

Y


Reports00

The system shall provide a capability to specify an administrator configurable time-frame for Quarterly Review data retention.

Y


Reports01 The system shall provide a capability to exchange assigned Quarterly Reports cases with a second reviewer.


Reports03 UC.11.02

The system shall provide a capability to gather and attach to the case file the necessary information as it existed at the time the determination was made without user intervention.

Y


Reports03 UC.11.02

The system shall provide a capability to capture fields required for the completion of the US DOL ETA 9056 Data Collection Instrument as specified in the ETA Handbook No. 301 (Quarterly Reports), as revised for all reviewers.


Reports04 UC.11.02 The system shall provide a capability to route a case to a supervisor for rescoring without user intervention. Y

FR.0985 AuditBTQ - Non-Monetary Reviews

00The system shall provide a capability to specify an administrator configurable time-frame for Non-Monetary Review summary scoring retention.

Y


01The system shall provide a capability to specify an administrator configurable algorithm used for the random selection of Non-Monetary Review cases.

Y


04 UC.11.02The system shall provide a capability to gather and attach to the case file the necessary information as it existed at the time the determination was made without user intervention.

Y


04 UC.11.02The system shall provide a capability to capture all fields required for the completion of the AWI Data Collection Instrument (Non-Monetary Reviews).

FR.0989 AuditBTQ - Data Validation

00The system shall provide a capability to specify an administrator configurable time-frame for Validation data retention.

Y


01 UC.11.03 The system shall provide a capability to download population data from the US DOL.


02 UC.11.04The system shall provide a capability to track the date each population file was downloaded from the US DOL, the validator assigned, and the date of the assignment.


03 UC.11.04The system shall provide a capability to record and track all activities associated with an validation in a Validation Activity Log.


03 UC.11.04The system shall provide a capability to record in the Validation Activity Log activities the system performs related to a population validation.

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Number Core Process

SubProcess

Activity UseCase



03 UC.11.04The system shall provide a capability to capture all fields required for the completion of a validation as specified in the ETA Handbook No. 361, as revised.

FR.0995Customer

Information Requests

Customer Assistance (General)

00 UC.12.01 The system shall provide a capability to distribute information to authorized parties. Y

FR.0996Customer



00 UC.12.01 The system shall provide a capability to define administrator configurable record request types.

FR.0997Customer



00 UC.12.01 The system shall provide a capability to maintain administrator defined record sensitivity, by record type. Y

FR.0998Customer



00 UC.12.01The system shall provide a capability to associate a request for records to the requested records results, claimant account, and employer account.

FR.0999Customer



00 UC.12.01 The system shall provide a capability to configure the time limit that records are available, by record type.

FR.1000Customer



00 UC.12.01 The system shall provide a capability to assign a unique identifier to a request for information.

FR.1001Customer



00 UC.12.01 The system shall provide a capability to record a requestor's contact information.

FR.1002Customer



00 UC.12.01 The system shall provide a capability for a user to send selected information to an external email address.

FR.1003Customer



00The system shall provide a capability for a user to access a minimum of five years of data associated with a customer information request.

FR.1004Customer


Customer Assistance Requests

01 UC.12.01 The system shall provide a capability to enter a request for information.

FR.1005Customer



01 UC.12.01 The system shall provide a capability to enter and associate an identifier to a records request. Y

FR.1006Customer



03 UC.12.01The system shall provide a capability to route request for information without user intervention based on record request type.

FR.1007Customer



04 UC.12.01 The system shall provide a capability to limit record requests to defined record types. Y

FR.1008Customer



06 UC.12.01 The system shall provide a capability to request records for a specified date range.

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Number Core Process

SubProcess

Activity UseCase


FR.1009Customer


Confidential Records Requests

00 UC.12.01 The system shall provide a capability to maintain administrator defined record types to certify. Y

FR.1010Customer



00 UC.12.01 The system shall provide a capability to store an administrator configurable cost per page.

FR.1011Customer



03 UC.12.01 The system shall provide a capability to restrict the dissemination of confidential records to authorized entities. Y

FR.1012Customer



05 UC.12.01 The system shall provide a capability for a user to redact information provided in a records request. Y

FR.1013Customer



05 UC.12.01 The system shall provide a capability to modify system determined redacted information. Y

FR.1014Customer



06 UC.12.01 The system shall provide a capability to certify records were generated by the system without user intervention. Y

FR.1015Customer



06 UC.12.01 The system shall provide a capability for a user to certify records prior to distribution.

FR.1016Customer



07 UC.12.01 The system shall provide a capability to determine the number of pages in a record request. Y

FR.1017Customer



07 UC.12.01 The system shall provide a capability to calculate the time a user takes to process a records request.

FR.1018Customer



07 UC.12.01The system shall provide a capability to store an administrator configurable cost per page for preparing a records request.

FR.1019Customer



07 UC.12.01The system shall provide a capability to store an administrator configurable cost per hour for preparing a records request.

FR.1020Customer



07 UC.12.01 The system shall provide a capability to generate a unique records request invoice number.

FR.1021Customer



07 UC.12.01 The system shall provide a capability to modify the system determined cost for a records request.

FR.1022Customer



08 UC.12.01The system shall provide a capability to identify the minimal amount required to request payment for records request.

FR.1023Customer



08 UC.12.01The system shall provide a capability to send an invoice to a requestor via the requestor's preferred method of communication.

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Number Core Process

SubProcess

Activity UseCase


FR.1024Customer



08 UC.12.01The system shall provide a capability for a user to enter the requestors preferred method of communication to receive requested records.

Y

FR.1025Customer



10 UC.12.01 The system shall provide a capability to calculate the cost for a records request. Y

FR.1026Customer



10 UC.12.01 The system shall provide a capability to store an administrator configurable cost per certified copy.

FR.1027Customer



10 UC.12.01 The system shall provide a capability to associate a payment with a records request. Y

FR.1028Customer



11 UC.12.01The system shall provide a capability to send a record request results via the requestor's preferred method of communication for the specified record request.

Y

FR.1029 Common Common 00 The system shall provide a capability for an administrator to configure the number of digits for wages.

FR.1030 Common Common 00 UC.01.04The system shall provide a capability to modify the system determined eligibility status for each program type (i.e., DUA).

FR.1031 Common Common 00 The system shall provide a capability to allow claimants to choose the method to receive their benefit payments. Y

FR.1032 Common Common 00 UC.01.05 The system shall provide a capability to add additional state or federal programs (e.g., DUA, EUC, EB).

FR.1033 Common Common 00The system shall provide a capability to send DOR a claimant's child support deducted from a benefit payment via the DOR system interface.

FR.1034 Common Common 00The system shall provide a capability to deduct child support from a claimant's benefit payment via the DOR system interface.

FR.1035 Common Common 00 The system shall provide a capability to route an overpayment situation without user intervention. Y

FR.1036 Common Common 00 The system shall provide a capability to remove an overpayment situation associated with a claimant. Y

FR.1037 Common Common 00 UC.04.01 The system shall provide a capability to maintain employer information associated with an STC plan. Y

FR.1038 Common Common 00The system shall provide a capability to specify an administrator configurable time-frame for a claimant's benefit payment history data retention.

Y

FR.1039 Common Common 04 UC.01.07The system shall provide a capability to notify the employer of the percentage of charges applicable to them for a claim when wages associated with a claim are updated.

Y

FR.1040 Common CommonThe claimant interface will provide a single point of entry for an integrated data capture and exchange of information to both the UC and Workforce systems.

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Unemployment Compensation Project - Phase 2Functional Business Rules

Number Core Process

SubProcess

Req ID Description

BR.0001 Claims Claims (General) FR.0002

When lag quarter wages are received:

Wages in the base period will be used to establish the claim and if the claim is monetarily eligible: 1) Lag quarter wages will be added to the system (to the DOR/SunTax system or an AWI wages storage system), will be marked as used by Florida and will be displayed on all wages displayed to internal and external sources. 2) Wages outside of the base period will be retained in the system 3) An indicator will be sent to the FCCC to show that both the base period and outside base period wages, if any, are being assigned to Florida.

BR.0002 Claims Claims (General) FR.0003 When a claim has been cancelled a notification will be generated to the claimant indicating the reason for the cancellation.BR.0003 Claims Claims (General) FR.0011 Need to be finished by Wednesday of week in order for claimant to get timely first pay.BR.0004 Claims Claims (General) FR.0021 Refer to USDOL guidelines to define what services are tallied and what criteria must be met to tally each instance of the service.

BR.0005 Claims Claims (General) FR.0022Based on information from the claim application; one (1) work search is required when Claimant is: a Migrant Seasonal Farm worker, a Short Time Compensation participant, an approved training participant, a Union member who obtains work through the union hiring hall. Otherwise two (2) job contacts are required.

BR.0006 Claims Claims (General) FR.0023 By check number, trace number, or benefit week.BR.0007 Claims Claims (General) FR.0026 There has to be an absence of issue indicators that would prevent payment, and the claimant continues to meet eligibility requirements.

BR.0008 Claims Claims (General) FR.0030The system will review claimant responses to eligibility questions obtaining fact-finding statements if an issue is identified.

The claimant will be required to provide a minimum number of job contacts each week, and detailed information regarding the job contacts.


Priority ERP claimants are those claimants who live in Florida and fall into one or more of the following categories: 1) prior overpayment2) partial earnings3) reported earnings ceased4) conflict between benefits paid & reported earnings

Florida interstate claimants are always ERP'd.

No priority ERPs will generate if:


No priority ERPs will generate if: 1) the claimant has returned to work2) the claim will exhaust in less than 5 weeks3) the claim has an indicator set which exempts it from the Eligibility Review Process4) Extended Benefit claimants with good job prospects.

BR.0011 Claims Claims (General) FR.0036 Remove the Eligibility Review Process (ERP) pending indicator once the process is complete.BR.0012 Claims Claims (General) FR.0038 Information on the scheduling of claim for Re-employment Eligibility Assessment (REA) services is provided by WorkForce.


1. Claimants who do not meet the following criteria are considered dislocated:a. Claimants whose program identification is other than Intrastate UC, CWC, UCFE or UCXb. Interstate claimantsc. Transitional claimantsd. Claimants on recall statuse. Seasonally unemployed claimantsf. Partially unemployed claimants (claimants with earnings)g. Claimants with a first payment made more than 42 days after the Benefit Year Beginning date (BYB)h. Claimants who are currently enrolled in the WorkForce Investment Act (WIA) program and who have received re-employment services within the last 15 days.

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Number Core Process

SubProcess

Req ID Description


The system will review the available information and present the following options to the external user:Claimant- file an initial claim- certify weeks- respond to request for fact finding- view correspondence- request wage investigation- report overpayment- file for reconsideration or appeal- communicate with agency to resolve issue(s) or answer questions- review payments or payment status- review status of a wage investigation, appeal, adjudication, etc.

Employer(s)- respond to request for fact finding- view correspondence- report overpayment- STC- TRA- Mass Layoff- Labor Dispute- review status of a wage investigation, appeal, adjudication, etc.

Third Party- dependant on the type of third party

BR.0015 Claims Claims (General) FR.0042 A claimant is provided WorkForce offices to choose from based on their (the claimant's) residential zip code.BR.0016 Claims Claims (General) FR.0044 A claimant is assigned to an AWI cost center based on their residential zip code.BR.0017 Claims Claims (General) FR.0045 For example, WorkForce interface data will identify when a claimant is in approved training.BR.0017 Claims Claims (General) FR.0045 For example, WorkForce interface data will identify when a claimant is in approved training.BR.0018 Claims Claims (General) FR.0046 Refer to the requirements that determine which claimants must register with WorkForce Services.BR.0019 Claims Claims (General) FR.0047 Refer to the eligibility requirements for Veteran Services.BR.0020 Claims Submit Claim FR.0053 In accordance with US DOL ETA 356 Handbook, as revised.

BR.0021 Claims Submit Claim FR.0055A STC participant is ineligible for STC if their Normal Weekly Work Hours on the STC plan application is less than the STC minimum full time hours (32) per week for the employer during the claim year.

BR.0022 Claims Submit Claim FR.0055A STC participant’s Estimated Reduced hours percentage is calculated as: ((Normal Weekly Work Hours on STC plan application – Estimated Reduced Weekly Work Hours as reported by the employer) / Normal Weekly Work Hours on STC plan application ) X 100

BR.0023 Claims Submit Claim FR.0055 A STC participant is ineligible for STC if their Estimated Reduced Hours Percentage is less than 10% of their Normal Weekly Work Hours.

BR.0024 Claims Submit Claim FR.0055 A STC participant is ineligible for STC if their Estimated Reduced Hours Percentage is greater than 40% of their Normal Weekly Work Hours.

BR.0025 Claims Submit Claim FR.0055A STC participant is ineligible for STC if they are considered seasonal and employed during the off season of the employer as defined by the employer on the STC plan application.

BR.0026 Claims Submit Claim FR.0055 Fla. Stat. § 443.1116 (5)(a)1. (2009), Employee eligibility requirement: must be in the plan, the plan is approved and in effect for the weekBR.0027 Claims Submit Claim FR.0055 Fla. Stat. § 443.1116 (5)(a)2. (2009), Employee eligibility requirement: Employee is available for work for the STC Employer

BR.0028 Claims Submit Claim FR.0055 Fla. Stat. § 443.1116 (5)(a)2. (2009), Employee eligibility requirement: normal weekly hours of work are reduced by at least 10% but not more than 40%

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BR.0029 Claims Submit Claim FR.0056An adversely affected party or parties for each determination or redetermination is/are captured and recorded based on the determination issued (whether to pay, deny, or charge an employer).

BR.0030 Claims Submit Claim FR.0058

When federal wages are received:

A) Wages in the base period will be used to establish the claim and if the claim is monetarily eligible: 1) Base period wages will be added to the system (to the DOR/SunTax system or an AWI wages storage system), will be marked as used by Florida and will be displayed on all wages displayed to internal and external sources. 2) Wages outside of the base period will be retained in the system 3) An indicator will be sent to the FCCC to show that both the base period and outside base period wages, if any, are being assigned to Florida.B) If the wages cannot be added to the claim, a work item will be created.

BR.0031 Claims Submit Claim FR.0060If a response from a federal employer indicates that the reason for separation is a potentially disqualifying reason, a corresponding issue indicator will be added to the claim, if one does not already exist and a fact-finding request will be generated. (See the State Implementation Guide for UCFE and UCX Program Changes 8/2001 for explanation of separation codes.)


A) Federal employers have a defined time limit within which to respond to a request for wage and separation information. Some federal employers are electronic responders and some receive and respond to the request through the mail. The time limit differs based on their method of communication.B) If no response is received within the time period specified based for the particular employer, a work item will be created for the Wage Determination / UCFE Claim Specialist so that they can determine if the claimant has provided sufficient proof to allow the wage to be added to the claim without the response from the federal employer.


Military wages are added to a claim based on the DD-214 information received from the FCCC, when administrator configurable requirements are met.A) Wages in the base period will be used to establish the claim and if the claim is monetarily eligible: 1) Base period, lag quarter and current quarter wages will be added to the system (to the DOR/Suntax system or an AWI wages storage system), will be marked as used by Florida and will be displayed on all wages displayed to internal and external sources.

BR.0033 Claims Submit Claim FR.0062 system), will be marked as used by Florida and will be displayed on all wages displayed to internal and external sources. 2) Wages outside of the base period will be retained in the system 3) An indicator will be sent to the FCCC to show that both the base period and outside base period wages, if any, are being assigned to Florida.B) If the information on the DD-214 indicates that the wages cannot be added to the claim, a work item will be created.

BR.0034 Claims Submit Claim FR.0071 TBDBR.0035 Claims Submit Claim FR.0072 Reminder is routed to the Claims Taker that saved the application (if available) and in an administrator configurable number of days.


Employer record captures the employer name, employer unemployment tax number, location of employment, effective dates of employment, reason for separation, received wages and employer characteristics: leasing company, inactive, non-liableNote: If employer and wages are missing from the base period, the claimant will provide that employment information to initiate an investigation. That employer information, including employer name, address, phone number, contact information, dates of employment, etc should be retained for presentation to the claimant along with the other employers received from SunTax and presented to the claimant for them to use when providing their employment information. Employment previously reported should be associated with the claim.

BR.0037 Claims Submit Claim FR.0081 If the claimant indicates he or she is not a U.S. citizen, initiate an Online Primary Verification through the SAVE system.BR.0038 Claims Submit Claim FR.0085 Claims will be filed by Internet, phone or mail/fax.

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A) Wage issues for: 1) Florida employers - Wage Determination/Florida employer queue 2) Out of State employers - wages will be requested on IB-4 via ICON, employer information for missing employment will be entered on IB-4 - claimant will be advised that if needed proof of employment will be requested from other state. 3) Federal Employers - Wage Determination/Federal employer queue 4) Military Employers - Wage Determination/Federal employer queueB) No employer number identified for Florida employer - Initial ClaimsC) Eligibility Issues / Job Separation issues - Adjudication D) Alien Issues - Initial Claims/Specialized Claims TakerE) Identity Issues - Initial ClaimsF) Unsure of correct state to choose - Initial ClaimsG) Change of quarter - unsure of which effective date to choose - Initial ClaimsH) DUA - Special Program/DUA queue, but only if regular unemployment claim is monetarily ineligible and there are no outstanding wage issues (missing Florida, out of state, federal or military employment)I) Completed IB-1s - Initial ClaimsJ) All other issues or any issue preventing claim from processing through the No Touch process - Initial Claims

A) New Claim: 1) there is no monetarily eligible claim on file with a Benefit Year Ending (BYE) date that is greater than the effective date of the current claim + 2 days 2) there is no monetarily ineligible claim effective in the same quarter as the current claim effective date - if there is one a) determine if any outstanding wage issues were previously identified if yes, determine if the claimant has additional employment to report or if claimant needs to reopen their claim because they did not certify for their weeks in a timely manner if yes, allow claimant to proceed if no, find out if claimant has employment/wages that are missing from claim if yes, provide claimant with a UCB-13 form to initiate a wage investigation if no, advise claimant to file a claim on or after the next calendar quarter beginning date if still unemployed at the time

BR.0040 Claims Submit Claim FR.0088 if no, advise claimant to file a claim on or after the next calendar quarter beginning date if still unemployed at the timeB) Reopen Claim: 1) The claimant has a monetarily eligible claim with a balance and the BYE date is greater than the effective date of the current claim + 3 days AND 2) The claimant is not in continuous report (there are currently no weeks for which the claimant can certify) AND 3) The claimant has not had employment since they last filed an initial or continued claim.

C) Additional Claim: 1) The claim meets the requirements 1 and 2 for a reopened claim AND 2) The claimant has had employment since they last filed an initial or continued claim.

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A. Regular: The claim is the original Florida unemployment claim (whether a new or the regular claim is being reopened.) B. EUC (Emergency Unemployment Compensation): 1. The claimant has an eligible unemployment claim effective on or after the date provided in the Federal legislation. AND 2. The EUC claim effective date is within the EUC period. AND 3. The claimant does not currently have entitlement to a regular unemployment claim in Florida because: a. The claimant has exhausted all regular benefits on the unemployment claim and the claim ends on or after the current EUC effective date + 3 days. OR b. The regular unemployment claim year has ended and: (1) the claimant does not qualify monetarily for a new unemployment claim. Note: if there is no monetarily ineligible claim on file within the same quarter as the new EUC claim effective date, a new regular claim determination must be done prior to the establishment of an EUC claim. OR c. The regular unemployment compensation claim year has ended, the claimant qualifies monetarily for a new unemployment claim, but the claimant has not met requalifying requirements. AND 4. The claimant does not currently have entitlement to a regular or prior emergency unemployment claim in another state.C. EB (Extended Benefits): 1. The claimant exhausted regular or emergency benefits with a week ending after the date on which EB became effective in Florida or the claimant has an eligible unemployment claim that ends after the beginning date of the EB period. AND the claimant has an eligible unemployment claim that ends after the beginning date of the EB period. AND 2. The claim effective date is within the EB period. AND 3. The claimant does not currently have entitlement to a regular unemployment claim in Florida because: a. The claimant has exhausted all regular benefits on the unemployment claim and the claim ends on or after the current EUC effective date + 3 days. OR b. The regular unemployment claim year has ended. AND (1) the claimant does not qualify monetarily for a new unemployment claim. Note: if there is no monetarily ineligible claim on file within the same quarter as the new EUC claim effective date, a new regular claim determination must be


EUC: If the Agency determines that certain claimants qualify for backdating of their EUC claim effective date:A) the claimant must be identified as eligible for backdatingB) the claim must be filed within the backdate eligible periodC) the claimant must have been fully or partially unemployment during the week of the backdated effective date: if no, the claim would be backdated to the Sunday of the week in which the claimant became fully or partially unemployed

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EB: If the Agency determines that certain claimants qualify for backdating of their EB claim effective date:A) the claimant must be identified as eligible for backdatingB) the claim must be filed within the backdate eligible periodC) the claimant must have been fully or partially unemployment during the week of the backdated effective date: if no, the claim would be backdated to the Sunday of the week in which the claimant became fully or partially unemployed

BR.0044 Claims Submit Claim FR.0092 Based on: 1) an approved training determination previously issued or 2) interface data received from WorkForce Services.

BR.0045 Claims Submit Claim FR.0093The information and documentation necessary for the claimant to file the unemployment claim will be presented to the claimant.The claimant must indicate that they have the necessary information available in order to continue filing the claim.If the information is not available, the claimant will be instructed to gather the information and continue the claim when that has been done.


Florida claim can be filed if:1) The claimant is totally or partially (worked less than 32 hour per week) unemployed in order to file a claim. If the claimant advises that they are fully employed, the claimant must be advised to exit and file a claim during the week in which they become fully or partially unemployed.OR 2) The claim has some wages assignable to Florida during the base period in order to file a Florida claim. If there are no wages that can be assigned to Florida (including federal or military) the claimant cannot file a Florida claim and will be advised how to file a claim against the proper state. (See Business Rules addressing filing options) Note: If the claimant has military employment they must be physically in Florida when they file their claim in order for the wages to be assigned to Florida. If they are not in Florida and do not have other Florida wages, they must be advised to file their claim with the state in which they are physically located.OR3) The claimant indicates they have filed a claim in the past 12 months in a state other than Florida. The claimant will be advised to contact the other state, unless it is determined by the information received from that other state that: - The claimant has exhausted all regular benefits from the other state. - All benefits in the other state are not exhausted, but the claimant has been disqualified from receiving benefits in that other state.

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A) CWC claim (See CFR Title 20, Chapter V, Part 616 for compete guidelines) 1) Claimant indicates that during their base period they worked in Florida and at least one other state, even if no wages were reported in the other state according to the information received through SIDI or IBIQ. B) UCFE Claims (See UCFE Claimstaking Guide and UCFE ET Handbook 391 for complete guidelines) 1) A claim is a UCFE claim if, based on the information provided by the claimant, it appears that federal wages can be assigned to the State of Florida. 2) Wage assignment is determined and the claim entered as a federal claim, even if the federal wages were earned after the base period ended. 3) The claim would not be a UCFE claim if federal wages were previously assigned to another state (wages should be shown on that state's IBIQ response). Note: if the claimant has Florida base period employment and federal wages were previously assigned to another state, the claim would be a CWC claim and the federal wages would be identified as federal wages and requested from the state to which they were previously assigned.C) UCX Claims (See UCX Claimstaking Guide and UCX ET Handbook 384 ET384 Change 20 for complete guidelines) 1) A claim is a UCX claim if, based on the information provided by the claimant, a) This is the first claim filed after separation from active military duty (more than 90 consecutive days of active duty) AND b) The ex-service person is physically located in Florida at time of filing the claim. 2) The claim would not be a UCX claim if the military wages were previously assigned to another state (wages should be shown on that state's IBIQ response). Note: if the claimant has Florida base period employment and federal wages were previously assigned to another state, the claim would be a CWC claim and the federal wages would be identified as federal wages and requested from the state to which they were previously assigned. 3) Wages earned during weekend Reserve or National Guard training cannot be used to establish a claim.D) Regular unemployment claim - all wages were earned in Florida during the base period for a non-military, non-federal employer.

BR.0048 Claims Submit Claim FR.0099A claim may have out of state wages (Combined Wage Claim (CWC)), military wages (UCX) and federal (UCFE) wages earned during the base period. All three characteristics of the claim should be captured.



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For new claims only (see Business Rule for determining).

OptionsA) Straight Florida claim (including military and/or federal wages) 1) Claimant worked only in Florida during the base period their claim AND 2) Claimant does not have a current claim in another state - If claimant has a current claim in another state, provide claimant with the other state's phone number and website, if available. B) Florida Combined Wage Claim (CWC) 1) Claimant worked in Florida and at least one other state during the base period of their claim OR 2) During the base period of the current claim, the claimant worked in Florida and had military or federal wages previously assigned to another state which are available for use.C) Claim against another state(s) 1) Claimant has claim in another state which ends after the effective date of the current claim AND has a balance 2) Claimant had no base period wages in Florida AND 3) Claimant worked in a state or states other than Florida during their base period: a) If only one state, the claimant must file a claim against that state. b) If multiple states - provide claimant with the unofficial monetary determinations from each state, if available - provide claimant with the claim information for each state from HAND - offer claimant the option of speaking with a Florida Claims Taker for assistance in determining which state to file against 4) If claimant chooses a state to file against, determine if the state takes claims directly from claimant or is an IB-1 state - If state is an IB-1 state, provide the claimant with the IB-1 and IB-1 supplement to complete and route completed IB-1 to Initial Claims. - If state is a direct file state, provide the claimant with the other state's phone number and website, if available.


Applies to New claims only.A Military Claim (UCX) is a claim in which the claimant worked for a military employer and it has been determined that the wages are assignable to Florida. Military wages are assignable to the state in which the claimant is physically located when they are filing their first unemployment claim (regardless of the BR.0050 Claims Submit Claim FR.0101 Military wages are assignable to the state in which the claimant is physically located when they are filing their first unemployment claim (regardless of the claimant's state of residence) after release from active duty. Note: This determination on the initial claim submission is a potential claim type, actual determination is dependent on the actual assignment of military wages to the claim.


Applies to New claims only.A Federal Claim (UCFE) is a claim in which the claimant worked for a US government employer and it has been determined that the wages are assignable to Florida. Note: This determination on the initial claim submission is a potential claim type dependent on the actual assignment of federal wages to the claim. (See UCFE Claims Taking Manual for complete rules.)

BR.0052 Claims Submit Claim FR.0103Applies to New claims only.A Combined Wage Claim (CWC) is one in which the claimant worked in Florida and another state for a liable employer during the base period of their claim. Note: This determination on the initial claim submission is a potential claim type dependent on the actual assignment of other state wages to the claim.

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For new claims only (see Business Rule for determining).OptionsA) Straight Florida claim (including military and/or federal wages) 1) Claimant worked only in Florida during the base period their claim AND 2) Claimant does not have a current claim in another state - If claimant has a current claim in another state, provide claimant with the other state's phone number and website, if available. B) Florida Combined Wage Claim (CWC) 1) Claimant worked in Florida and at least one other state during the base period of their claim OR 2) During the base period of the current claim, the claimant worked in Florida and had military or federal wages previously assigned to another state which are available for use.C) Claim against another state(s) 1) Claimant has claim in another state which ends after the effective date of the current claim AND has a balance 2) Claimant had no base period wages in Florida AND 3) Claimant worked in a state or states other than Florida during their base period: a) If only one state, the claimant must file a claim against that state. b) If multiple states - provide claimant with the unofficial monetary determinations from each state, if available - provide claimant with the claim information for each state from HAND - offer claimant the option of speaking with a Florida Claims Taker for assistance in determining which state to file against 4) If claimant chooses a state to file against, determine if the state takes claims directly from claimant or is an IB-1 state - If state is an IB-1 state, provide the claimant with the IB-1 and IB-1 supplement to complete and route completed IB-1 to Initial Claims. - If state is a direct file state, provide the claimant with the other state's phone number and website, if available.

Applies to New claims only.The claim base period is determined by the effective date of the new claim.

BR.0054 Claims Submit Claim FR.0105The claim base period is determined by the effective date of the new claim. • First determine the calendar quarter in which the effective date occurs. (See the Business Rule for determining the effective date of the new claim.)• The base period is the 1st four of the last five completed calendar quarter prior to the quarter in which the effective date occurs. Example: For a claim filed effective 7/1/10 through 9/30/10 the base period would be 4/1/09 - 3/31/10.


(This is not currently law, but may be at the time of modernization.)Different base period could be used only if claimant did not qualify monetarily for a claim using the normal base period.In many cases, use of the alternate base period (probably last 5 completed calendar quarters) would trigger a wage investigation, especially at the beginning of the quarter, as wages are not reported by the employers until after the quarter ends.

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Effective date:A) Reopened or Additional Claim effective date: The Sunday immediately preceding the filing date or on the filing date if the claim is filed on a SundayB) New Claim The Sunday immediately preceding the filing date or on the filing date if the claim is filed on a Sunday, with the following exceptions: 1) Change of Calendar Quarter. When a new claim is filed during a week in which a change of calendar quarter occurs on a Monday, Tuesday or Wednesday, the claimant will have the option of filing the claim effective the beginning of the new calendar quarter. 2) Claims filed effective during the week in which a prior claim ends will be effective on the day following the Benefit Year Ending (BYE) date of the prior claim when the BYE of the prior claim is on a Sunday, Monday or Tuesday. Note: If the BYE is on a Wednesday, Thursday, Friday or Saturday and there is a balance on the prior claim, the current claim would a reopening the prior claim, if there are benefits remaining on the prior claim, otherwise the claimant would be advised to file a claim beginning the Sunday of the following week. 3) STC, DUA, EUC, EB or a Mass Layoff; The claim may be backdated based on system configurable program information. See Business Rules regarding effective dates for each type claim.

BR.0057 Claims Submit Claim FR.0109In the event a claimant begins a Florida claim and then suspends the process while they (the claimant) decides whether to file against another state, route to a Claims Taker to review the other state's response and confirm whether claimant is entitled to file a Florida claim and retain the original effective date.



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A) Florida wages: 1) Will be retrieved from DOR/Syntax system, either from a direct interface or from an AWI database of wages updated on a routine basis with data from the DOR/Syntax system. a) retrieve the wages from the 1st quarter of the claim's base period through the most recent quarter available b) retrieve wages by SSN > If no are wages found, - Display that information to the claimant and provide an option to request a wage investigation (See Business Rule on reporting incorrect wage info). > If wages are found: - Compare claimant's first and last name or 'other name worked under' with the name (or first three letters of the name) as reported by the employer. If there is no match, display the wages with a no match indicator and require that the claimant confirm whether or not the wages belong to them. If the claimant indicates that the wage do not belong to them, a wage investigation is to be initiated to remove the wages. c) display the employer's legal name, Doing Business As (DBA) name, principal and location address and if the employer is a leasing company. d) display the wages by calendar quarter >display the base period wages together and provide a way for the claimant to indicate that all of the wages for an employer or for a particular quarter do not belong to the claimant; are incorrect; or are severance pay, bonus, stock options, etc. >display the outside base period separately e) display an unofficial monetary determination for the claimant to view.

B) New Hire Data: Employers who indicate that the claimant began working during the base period of their claim should be included as employers presented with wages showing $0 in all quarters, unless there is a match with an employer who did report wages and then only the wage information from the DOR/Syntax system will be displayed.

C) Other state wage records will be retrieved through the ICON system using the SIDI/IBIQ transactions. Note: If the ICON system is not available and the claimant indicates that they worked in another state the claimant will be advised to come back when the ICON system is available and that their claim effective date will be retained if they come back within a specified time period. - The employer information and wages will be displayed in the same manner as the Florida wages with the information available.

BR.0059 Claims Submit Claim FR.0113 For out-of-state wages, the wages can be associated to a claim based on the claimant's SSN and the claim effective date.

BR.0060 Claims Submit Claim FR.0114 Capture the reason for returning to Florida for unemployment benefits when a claimant was determined monetarily ineligible in another state.

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The following is an example of the detailed items required to determine benefit eligibility. Refer to the FLUID documentation for complete benefit eligibility information.The system must present eligibility question for non-separation issues: US Citizen. If not a US Citizen, a fact-finding will be completed. Alien #, claimant name, document type and country of origin will be used to verify alien status which will be initiated automatically. If system cannot confirm that claimant has unrestricted authorization to live and work in the US, a secondary verification will be initiated. If additional information is needed, the claim will be routed to a claims taker for review. Part-time employment? Able and available to seek or accept fulltime employment? Claimant must be A&A the majority of their work week. Note: If all of claimant’s work in base period was part-time, claimant only has to seek part-time work. Refused an actual job offer? Refused a referral from WorkForce Once Stop Career Center? Current self-employment? Retirement from base period employer? Lump sum pension or 401K distribution; profit sharing from a base period employer. Worker’s Compensation payments that are either Temporary Total or Permanent Total from an on-the-job injury with a base period employer.

If an answer indicates an issue exists the system must present an opportunity for the claimant to confirm that it is a true issue. If there is an issue, fact finding questions will be presented to the claimant. An indicator will be added to the claim to prevent payment from being made until issue is resolved. A work item will be created to include the fact-finding statement(s) for an adjudicator to handle.

BR.0062 Claims Submit Claim FR.0116 Stop payment, prevent payment, prevent claimant from claiming weeks, cause the weeks to reject and have them be reviewed, and create a work item.

BR.0063 Claims Submit Claim FR.0117Reverse the stop payment, reverse the prevention of a payment, allow a claimant to claim weeks, initiate payment for any pending weeks, allow the weeks to pay, and mark the work item complete with a comment as to the reason(s) for reversal.

BR.0064 Claims Submit Claim FR.0119 Associate issues based upon the claim effective date.BR.0065 Claims Submit Claim FR.0120 Add an "incarceration" indicator if the SIF crossmatch produces a match.BR.0065 Claims Submit Claim FR.0120 Add an "incarceration" indicator if the SIF crossmatch produces a match.BR.0066 Claims Submit Claim FR.0121 Match claimant records with incarceration information is the SIF crossmatch produces a match.


Needed from the employer: legal name unemployment tax account number employee's name and SSN employee's date laid off employee's money earned during the calendar week during which the layoff occurred employee's if a temporary layoff (less than X number of weeks), the date on which the employee is expected to return to work.

When a claim is entered and the SSN is on the mass layoff list for an employer, the information provided by the employer will prepopulate the employer screen.

The claimant will be required to provide the rest of the information.

BR.0068 Claims Submit Claim FR.0125When arrangements for group filing are made, generally due to mass separation, initial and additional claims will be backdated to the Sunday immediately preceding the date on which the unemployment began, provided the claimant reports in accordance with the group filing arrangements.

BR.0069 Claims Submit Claim FR.0126 Associate employers based upon the claim effective date.

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BR.0070 Claims Submit Claim FR.0131Example: add a return to work indicator to a claim when claimant indicates that they have a definite date to return to work within an administrator configurable time period.

BR.0071 Claims Submit Claim FR.0133 Wages must be used in calculation for new claimBR.0072 Claims Submit Claim FR.0133 Claimant has existing eligible TRA claim

BR.0073 Claims Submit Claim FR.0133Claimant qualifies monetarily for new UI claim based in whole or in part upon part time or short term employment in which the worker engaged after the worker’s most recent total separation from adversely affected employment

BR.0074 Claims Submit Claim FR.0133 Claimant can not receive both UI and TRA benefits.BR.0075 Claims Submit Claim FR.0133 Reference the Training and Employment Guidance letter number 22-08 in Attachment A, Section C.4.1 as revised.

BR.0076 Claims Submit Claim FR.0134The claimant has been identified by the Special Program area as a RTAA claimant.This is not a claim type at this point.The claimant will be provided with some additional RTAA information.


EB (Extended Benefits): 1. The claimant exhausted regular or emergency benefits with a week ending after the date on which EB became effective in Florida or the claimant has an eligible unemployment claim that ends after the beginning date of the EB period. AND 2. The claim effective date is within the EB period. AND 3. The claimant does not currently have entitlement to a regular unemployment claim in Florida because: a. The claimant has exhausted all regular benefits on the unemployment claim and the claim ends on or after the current EUC effective date + 3 days. OR b. The regular unemployment claim year has ended. AND (1) the claimant does not qualify monetarily for a new unemployment claim. Note: if there is no monetarily ineligible claim on file within the same quarter as the new EUC claim effective date, a new regular claim determination must be done prior to the establishment of an EUC claim. OR c. The regular unemployment compensation claim year has ended, the claimant qualifies monetarily for a new unemployment claim, but the claimant has not met requalifying requirements. AND 4. The claimant does not currently have entitlement to a regular or prior emergency unemployment claim in another state.

BR.0078 Claims Submit Claim FR.0136The claim will be an STC claim if there is an STC indicator on file for the claimant and the effective date of the current claim is >= the indicator beginning date and less than the indicator ending date.


The claim will be a DUA or DUA related claim if there is a DUA indicator in the system and: 1) The unemployment is the direct result of the major disaster; OR 2) The individual is unable to reach the place of employment as a direct result of the major disaster; OR 3) The individual was to commence employment and does not have a job or is unable to reach the job as a result of the major disaster; OR 4) The individual has become the breadwinner or major support for a household because the head of the household has died as a direct result of the major disaster; OR 5) The individual cannot work because of an injury caused as a direct result of the major disaster.

BR.0080 Claims Submit Claim FR.0138The claimant has been identified by the Special Program area as a TRA claimant.This is not a claim type at this point.The claimant will be provided with some additional TRA information.

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DUA: As a part of setting up DUA options in the system, the earliest DUA effective date will be identified. Claims determined to be DUA related or straight DUA claims will be backdated to that effective date if:A) the claim is filed within the backdate eligible periodB) the claimant was fully or partially unemployed during the week of the backdated effective date: if no, the claim would be backdated to the Sunday of the week in which the claimant became fully or partially unemployed

BR.0082 Claims Submit Claim FR.0140STC: implementation of a Short Time Compensation Plan, initial and additional claims will be backdated to the Sunday immediately preceding the date on which the unemployment began, provided the claimant reports in accordance with the group filing arrangements.

BR.0083 Claims Submit Claim FR.0144Applies to New claims only.A regular claim is a claim in which during the base period of the claim, the claimant worked only for a Florida employer (no federal, military or out of state wages).

BR.0084 Claims Submit Claim FR.0145 The claim was effective during the FAC period.


EUC (Emergency Unemployment Compensation): 1. The claimant has an eligible unemployment claim effective on or after the date provided in the Federal legislation. AND 2. The EUC claim effective date is within the EUC period. AND 3. The claimant does not currently have entitlement to a regular unemployment claim in Florida because: a. The claimant has exhausted all regular benefits on the unemployment claim and the claim ends on or after the current EUC effective date + 3 days. OR b. The regular unemployment claim year has ended and: (1) the claimant does not qualify monetarily for a new unemployment claim. Note: if there is no monetarily ineligible claim on file within the same quarter as the new EUC claim effective date, a new regular claim determination must be done prior to the establishment of an EUC claim. OR c. The regular unemployment compensation claim year has ended, the claimant qualifies monetarily for a new unemployment claim, but the claimant has not met requalifying requirements. AND 4. The claimant does not currently have entitlement to a regular or prior emergency unemployment claim in another state.

BR.0086 Claims Submit Claim FR.0148Wages reported by employers as earned during the base period of the claim are used to determine the percentage of benefits paid that will potentially (if the employer's account is not non-charged on this claim) be charged against the employer's tax account and used to determine the employer's tax liability.

For Federal and military wages, the wages can be assigned if the wages have not been previously assigned to another state. In addition for military wages, BR.0087 Claims Submit Claim FR.0149

For Federal and military wages, the wages can be assigned if the wages have not been previously assigned to another state. In addition for military wages, the DD-214 information provided is the final determinant for wage assignment.

BR.0088 Claims Submit Claim FR.0150 For military wages, the wages can be associated to a claim based on the claim effective date.BR.0089 Claims Submit Claim FR.0151 For Florida wages, the wages can be associated to a claim based on the claimant's SSN and the claim effective date.BR.0090 Claims Submit Claim FR.0152 Based on claim type = UCX.BR.0091 Claims Submit Claim FR.0154 Based on claim type = UCFE, wages not already assigned to another state.BR.0092 Claims Submit Claim FR.0156 Refer to ICON documentation regarding the UCFE transaction type.BR.0093 Claims Submit Claim FR.0158 "No Touch" rules to be determined.

BR.0094 ClaimsReview Filing

OptionsFR.0160 See Procedural Instructions on SSA and HSMV crossmatch.


OptionsFR.0161

When a claimant indicates that they are not a US citizen, the information necessary to do a primary verification through the INS SAVE system will be obtained and automatically sent through the SAVE system. The resulting response will be associated with and displayed on the application and the claimant's claim history.


OptionsFR.0164 Display the reason(s) why the Claims Taker needs to review the claim.

BR.0097 Claims Process Claim FR.0165A separating employer(s) is an employer from which the claimant separated and the reason for separation may impact the claimant's eligibility to receive UC benefits because the claimant has not earned 17x the WBA with subsequent employers.

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Number Core Process

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Req ID Description

BR.0098 Claims Process Claim FR.0166The employer legal name and Florida Unemployment tax account number for the employers who reported wages earned during the base period of the claim (see associated Business Rule), along with the claimant's wages, must be captured and recorded.

BR.0099 Claims Process Claim FR.0167 Examples include DOR wages, claimant provided wages, out-of-state wages.

BR.0100 Claims Process Claim FR.0169Calculate the value of the weekly benefit amount multiplied by three (3) for a claim. If they have not earned 3 times the WBA since filing a previously eligible claim on which benefits have been paid (and if proof is not available), request proof from the employer. Also add an issue indicator to the claim.

BR.0101 ClaimsProcess UCB-13

IssueFR.0173

When a request for a wage investigation has been received and additional proof is needed, correspondence will be generated and a work item created:A) If no proof is received within an administrator configurable time period, the user will be notified B) If proof is received, the proof will be attached to the work item and the user will be notified.


IssueFR.0174

Wages Received from Other States A) A 7-digit unemployment account number will be used (five 9's and the 2-digit state code). Example: 9999913 for Georgia wages.B) There must be Florida wages assigned to the claim for out of state wages to be added to the claim.C) The employer name(s) will be displayed with the wages. 1) If wages were requested from multiple states: a) wages will be added to the claim as received. b) if IB-4 responses have not be received from all states claim will not be made monetarily eligible. A determination will be issued showing that the wages have been added, but eligibility cannot be determined until responses have been received from all states. No transcript will be sent to the claimant at this time. 2) Once all responses have been received (could even be a response indicating that no wages were available) the final claim monetary determination will be issued and a Monetary Determination and Transcript will be sent to the claimant.D) When the out of state wages are added to a claim, an IB-5 will be sent advising that state that the wages have been used.E) If out of state wages previously added to a claim are removed, an IB-5 will be sent to that state advising that the wages are being returned.

(See separate Business Rules for adding federal or military wages to a claim.)

All wages have to be in and assigned before a claim is Florida eligible (even if it may monetarily qualify based only on Florida wages). ET 399 Handbook, CFR Title 20, Chapter 5 Part 616 Interstate Arrangement.CFR Title 20, Chapter 5 Part 616 Interstate Arrangement.

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Number Core Process

SubProcess

Req ID Description


IssueFR.0176

A) Florida Claims 1) When wages are added to a Florida claim and the claim is monetarily eligible an indicator will be sent to the DOR/Suntax system to show that the wages are used. 2) The indicator will show that the wages were used by '12' which is the state code for Florida.

B) Florida Wages on OSCWC Claims 1) If wages are sent to another state, an indicator will be sent to DOR/Suntax system to show that the wages are being used by that state. 2) The indicator will show the state using the wages by using the FIPS state code. 3) If an IB-5 is received returning the wages, the indicator will be removed.

C) Military (UCX) Wages If the claim is monetarily eligible: 1) Base period, lag quarter and current quarter wages will be added to the system (to the DOR/Suntax system or an AWI wages storage system), will be marked as used by Florida and will be displayed on all wages displayed to internal and external sources. 2) Wages outside of the base period will be retained in the system, but will not be marked as used

D) Federal (UCFE) Wages If the claim is monetarily eligible: 1) Base period, lag quarter and current quarter wages will be added to the system (to the DOR/Suntax system or an AWI wages storage system), will be marked as used by Florida and will be displayed on all wages displayed to internal and external sources. 2) Wages outside of the base period will be retained in the system, but will not be marked as used This information will be displayed whenever wages are displayed to a internal or external users. On the IBIQ transaction the indicator will show 'U12' for example for wages used by Florida.

A) Prior to adding out of state wages to a Florida claim, the system should verify through the ICON system that the wages have not been used previously.


IssueFR.0177

A) Prior to adding out of state wages to a Florida claim, the system should verify through the ICON system that the wages have not been used previously.

B) If wages are requested by another state from Florida, prior to sending the wage to that state the system should confirm that the wages are not marked as being used by Florida or any other state. - If requested wages cannot be sent to the other state, a work item will be created. If the claim is disqualified, that information will be provided to the other state on the IB-5 response returning the wages and other state will be advised to notify the claimant that they may reopen their Florida claim if they have earned enough to remove the disqualification from their claim.


IssueFR.0178

A) Remove the wages used indicator when: 1) An IB-5 response is received from the other state returning the wages. 2) A claim is cancelled. 3) There is an existing Benefit Year End (BYE) in a third state and a request for wages is received. 4) Wages are removed making the claim monetarily ineligible.

B) Prevent removal if associated with an active claim or already used on another claim.


IssueFR.0179

A wage determination will not be published or mailed until the day following the creation date. During the creation day, the wage determination may be deleted. A record of the creation and deletion will retained but not displayed to external users.

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Number Core Process

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Req ID Description


IssueFR.0181 Once a wage transcript has been published, no changes can be allowed to the information on the transcript.


IssueFR.0182

If a monetary redetermination is done, the original charge percentages assigned to each base period employer will be recalculated and that information will be transmitted to the DOR Suntax system for use in determining an employers chargeability for benefits paid.


IssueFR.0184

The Disposal Letter will provide the reason that no action was taken on the claimant's request for an addition, deletion or correction to base period wages of a claim or an employers request for removal of wages on a claim.

“Close-out” or “Untimely” letters are sent to monetarily eligible claimants when proof of wages is received 20 (or more) days after request for proof of wages is sent, or when reconsideration request is received after 20 days.“Close-out” or “Untimely” notifications are only sent in cases where the claim is monetarily ineligible.


IssueFR.0185

When a claimant has a maximum claim (maximum weekly benefit amount and available credits) and wages are received from another state:A) A monetary redetermination will be done to change the claim from a CWC claim to a Florida claim to finalize the monetary determination, B) No wage transcript or notification about the wage transcript will be sent to the claimant, but the Wage Transcript will be available for internal users to view.C) A letter of explanation will be sent to the claimant, in place of the wage transcript

BR.0111 Claims

Process Quarterly Billing Out -

Outgoing Bill For Incoming Wages

FR.0190 The system will match claim information received from the Interstate Connection system to a claim.

BR.0112 Claims



FR.0193 Refer to the Interstate Connection documentation regarding HAND transactions.

BR.0113 Claims



FR.0194 Refer to the Interstate Connection documentation regarding UCFE transactions.

BR.0114 Claims



FR.0195 Refer to the Interstate Connection documentation regarding UCX transactions.

BR.0115 Claims



FR.0196

Wages are not to be requested from another state if there is a Benefit Year End (BYE) issue.Wages are not to be re-requested if the response from the other state is that no wages were found.For outgoing (IB-4) UCFE wage requests, employer name must be provided.For outgoing (IB-4) UCX wage requests, branch of service must be provided.For the 3 “Wage Request States”, do not send a request for wages until employer information has been added to the request (IB-4).Wages are not to be sent back nor is a re-request for wages to be sent until ALL responses are received from other states.Wages will continue to be manually requested and released to the Virgin Islands given that their system is a manual system.

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Number Core Process

SubProcess

Req ID Description

BR.0116 Claims



FR.0197Identifying and resolving duplicate wage requests from other states is based on the effective date or base period.(MULTIPLE ISSUES CAN BE ENCOUNTERED UPON RECEIPT OF WAGES)

BR.0117 Claims



FR.0198 Refer to the Interstate Connection documentation regarding a Report of Use of Transferred Wages (IB-5).

BR.0118 Claims



FR.0199 Refer to the Interstate Connection documentation regarding a Memorandum (IB-13).

BR.0119 Claims



FR.0200 Refer to the Interstate Connection documentation regarding a Withdrawn/Invalid Claim (WIC) transaction.

BR.0120 Claims



FR.0201 Refer to the Interstate Connection documentation regarding a Combined Wage Claim Charges (billings) on Transferred Wages (IB-6) transaction.

BR.0121 Claims


FR.0202 Refer to the Interstate Connection documentation regarding a Interstate Claim and Wage Inquiry (IBIQ) transaction.BR.0121 ClaimsBilling Out -


FR.0202 Refer to the Interstate Connection documentation regarding a Interstate Claim and Wage Inquiry (IBIQ) transaction.

BR.0122 Claims



FR.0203 Refer to the Interstate Connection documentation regarding a State Identification Inquiry (SIDI) transaction.

BR.0123 AdjudicationAdjudication

(General)FR.0216

Disqualifications for misconduct carry the following variable disqualification period penalties:1) General misconduct = 1-12 weeks2) Serious misconduct = 13-26 weeks3) Extreme misconduct = 27-52 weeks.

Fraud disqualifications can be for a maximum of 52 weeks. The number of weeks will be configured by the Adjudicator.

BR.0124 AdjudicationAdjudication

(General)FR.0217

When disqualifications are removed by subsequent earnings, the system must do the following prior to ending a disqualification:- check the duration of disqualification- check the earnings requirement.

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Number Core Process

SubProcess

Req ID Description

BR.0125 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0221

Review the wages in the base period as reported by calendar quarter; determine total wages; has claimant earned greater than or equal to $3,400.00? If yes, are claimant's total earnings greater than or equal to the high quarter earnings times 1.5? If yes, claimant is eligible.

The WBA is 1/26 of high quarter earnings (max. of $275). The available credits are 1/4 of the yearly total, with a max. of 26 times the WBA or $7,150.00, whichever is less.



Issues

FR.0222 Such issues will be discovered as part of fact-finding.



Issues

FR.0223 Weeks have been claimed but not paid pending resolution of an issue(s).



Issues

FR.0226May apply to availability issues only when a customer indicates they are unavailable for only the week in question. Non-functional business rules to be developed.



Issues

FR.0228 An employer associated with a claim may access documentation associated with the claim as it relates to the (that) employer.



Issues

FR.0229 Additional claim notices will be issued when a new employer is identified during the fact-finding process.



FR.0231 Weeks marked for release will be placed in the payment queue.BR.0131 AdjudicationSeparation Related

Issues

FR.0231 Weeks marked for release will be placed in the payment queue.



Issues

FR.0234 Define the level of detail for indicators and effects of setting indicators on a claim as they relate to an employer associated with a claim.



Issues

FR.0235 Questions shall be geared to the specific issue being investigated.



Issues

FR.0237 Questions shall be geared to the specific issue being investigated.



Issues

FR.0239 Claim documentation access will be granted to a third party as it relates to the third-party.

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Req ID Description



Issues

FR.0240 The questions shall be geared to the specific issue being investigated.



Issues

FR.0242 As determined by the Adjudicator/412 Associated.



Issues

FR.0243 Request modifications will vary based on the associated issue.



Issues

FR.0252

Based on established business rules for:- type of contact (Telephone, Fax and E-Mail contact)- 48 hours (two business days)- written requests- in state or out-of-state- five or seven business.



Issues

FR.0253 Issue identifiers marked for deletion will be removed.



Issues

FR.0254 Weeks marked for release will be placed in the payment queue either manually or without user intervention.

Potential Issues Tracking (PIT) List -

BR.0142 AdjudicationTracking (PIT) List - Separation Related

Issues

FR.0255 Notification will be regarding dating of the updated payment(s) or other issues that prevent payment.



Issues

FR.0257

This Business Rule appears to best apply to this requirement. All monetary, non-monetary, employer chargeability determinations, Appeals and UAC decisions will be published/mailed one business day after entry by the user and this date will be posted on the determinations and decisions and claim history as the ‘Date Mailed’. The claim history will not display information regarding the determination until one business day after entry. These determinations will not be viewable by internal or external users, until one business day after entry.



Issues

FR.0258 Apply to basic able and available type issues; many non-functional rules need to be developed to support this requirement.



Issues

FR.0259 Benefit Payment Control (BPC) will be notified when an existing overpayment is affected by a redetermination of a prior disqualification.

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Number Core Process

SubProcess

Req ID Description



Issues

FR.0261 Adjudicator authorizations to make certain types of determinations will be based on skill level of the Adjudicator in training or the users work assignment.



Issues

FR.0263 Associate issue codes with currently applicable laws.



Issues

FR.0268 Prior to deleting a determination, verify that the current date is less than the Adjudication Disposition Date.



Issues

FR.0272

Provisions of the issued determination will be reflected in the claim history including but not limited to the following:- user- date issued- effects of the determination.



Issues

FR.0273 Provisions of the issued determination will be enacted upon the claim based on the provisions of the law and established business rules.



Issues

FR.0274 This will be user defined based upon type of determination being issued..



Issues

FR.0280

Appeals will be notified when a pending appeal is affected by a:- determinationOR- redetermination.Issues - redetermination.



Issues

FR.0281Once a determination is issued, pending weeks will be queued for reprocessing.If disqualified, weeks will reprocess as disqualifiedIf pay, weeks will be released for payment.



Issues

FR.0282Once a determination is issued addressing retirement or other earnings issues that affects weeks already paid, any supplemental payment or overpayment amount will be calculated and issued.



Issues

FR.0286 Once an issue identifier is removed, any pending affected weeks will be queued for payment release automatically.



Non-Separation Related Issues

FR.0290Upon receipt of information from the Department of Corrections or a County Correctional Institution, an appropriate issue indicator will be placed on the claim which will disallow payment until the issue is resolved

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Number Core Process

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Req ID Description




FR.0291REA Information includes attendance and the reason for not showing for claimants required to participate in Workforce Employment Services (WorkForce interface).




FR.0293The continued REA status of the claimant is based on:- the type of determination issued- whether tallied or not.

BR.0159 AdjudicationProcess Appeal

ModificationsFR.0294 This will rely on the same functionality as the automated Appeals reversal provides.


ModificationsFR.0296 Enact the effects of the reversal/modification


ModificationsFR.0297 Enact the effects of the reversal/modification


ModificationsFR.0300

The mailing options consist of:- the affected parties- (normally) the claimant- the employer or employer representative.


ModificationsFR.0302

Benefit Payment Control should be notified of an Appeal reversal/modification when an overpayment on a claim is affected to which the appeals decision applies.

BR.0164 AdjudicationProcess Employer

ChargeabilityFR.0305 Based on a phone call from an employer protesting charges on a claim.


FR.0312

The system will identify and present benefit charges protested by an employer (associated with the charges) when:1) The UCB-412 is incorrectly marked "experience rating only"


ChargeabilityFR.0312

1) The UCB-412 is incorrectly marked "experience rating only"2) Routed to 412 Unit in error3) An examination of wages subsequent to separation date on the UCB-412 indicates that the claimant has not earned 17x the WBA since that separation.



The bar code on the employer response will identify the following:- employer account- employer liability- and claimant.

The system will identify the separation reason based on the response placement and other factors to be determined. If the response is not one that affects eligibility an automated charge determination will be issued if warranted.


ChargeabilityFR.0316 Once Adjudication fact-finding is completed, the 412 Associate will be notified of the available information.



Adjudication is to be notified when:1) The UCB-412 is incorrectly marked "experience rating only"2) Routed to 412 Unit in error3) An examination of wages subsequent to separation date on the UCB-412 indicates that the claimant has not earned 17x the WBA since that separation.

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Req ID Description



For chargeability determinations to be generated without user intervention, the following must be true:1) Response must be from a contributory employer (verify)2) Response must be for experience rating purposes only3) Charge/non-charge determination based on completed Form UCB-412 fields (design)



The bar code on the employer response will identify the following:- employer account- employer liability- and claimant.

The system will identify the separation reason based on the response placement and other factors to be determined. The information presented does not meet the conditions for automated determination.



The calculation of employer benefit charges must include/address the following:1) Benefit charges will be computed based on the employer's pro rata share of benefits paid2) The benefit charges will be rounded to xxxx decimal places (design)3) Benefit charges will be adjusted as benefits are paid4) Benefit charges will be adjusted as claimant base period wages are changed5) Benefit charges will be adjusted as overpayments and fund adjustments are made to the claim.



Liability for charges will be:1) Computed based on the employer's pro rata share of benefits paid as compared to other employers in the base period2) Rounded to xxxx decimal places (design)3) Adjusted as claimant base period wages are changed.



Associating benefit charges for a claim to one or more employer accounts is based on the following:1) Florida UC liable employer2) Base period employer in the claim3) The employer paid the claimant at least $100.00 during the base period of employment4) Can be either a Contributory or Reimbursable employer.

The percentage of liability will be based on the percentage of wages each base period employer paid the claimant during the base period of the claim.

BR.0174 AdjudicationProcess Labor

DisputeFR.0327 Defining a labor dispute is based on review of information received from employers, claimants, WorkForce boards, news media and other sources.


DisputeFR.0330 A Fraud Investigator will complete the UCS-17 electronically.


DisputeFR.0331

The information collected (at an individual claimant level - by SSN) by BPC's investigation of the potential Labor Dispute is to be associated with the Labor Dispute for each SSN.


DisputeFR.0333

All information gathered by the BPC investigation concerning potential claimants involved in the labor dispute, will be downloaded to the system generating a pending list of potential claimants.


DisputeFR.0334 The labor dispute issue identifier will be placed on the appropriate claims at the point the claims are filed.


DisputeFR.0335

Upon notification of the resolution of a labor dispute, all determinations issued and pending issue identifiers associated with that labor dispute will be removed or ended as of the date of resolution.

BR.0180Benefit

Payment Control

Benefit Payment Control (General)

FR.0336 Payment will be released if the current issue is the only issue preventing payment.

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Number Core Process

SubProcess

Req ID Description

BR.0181Benefit

Payment Control


FR.0337 Payment will be released if the current issue is the only issue preventing payment.

BR.0182Benefit

Payment Control


FR.0338

Overpayment determinations can be designated as:1. Mon-Monetary - Based on a disqualification or ineligibility for a period of time during which benefits were paid.2. Monetary - Based on the removal of wages on paid benefits which either reduces the benefit or causes the Claimant to become monetarily ineligible.3. Non-Fraud - Based on unreported earnings with fewer than 6 weeks (administrator-configurable) paid. Or payments made through Agency error.4. Fraud - Based on unreported earnings with more than 6 weeks paid or based on intent to defraud with or without benefits paid.

BR.0183Benefit

Payment Control


FR.0338 The source of the initial overpayment determination will be recorded (new hire, wage audit, adjudication, etc).

BR.0184Benefit

Payment Control


FR.0338 The creation of an overpayment determination will appropriately update the relevant employer chargeability amounts.

BR.0185Benefit

Payment Control


FR.0339 The source of the determination is the work item that resulted in the determination (i.e., New hire audit, wage audit, appeals, etc).

BR.0186Benefit

Payment Control


FR.0339 The system shall identify overpayments that

BR.0187Benefit

Payment Control


FR.0340 Appeals should be notified of an Overpayment Determination when an Appeal is outstanding on the Claim to which the determination applies.

BR.0188Benefit

Payment Control


FR.0341 Any pending payments will be released if the current issue is the only issue preventing payment.Control

Control (General)

BR.0189Benefit

Payment Control


FR.0344First fraud determination imposes one week of disqualification for each week of overpayment.Second fraud determination imposes two weeks of disqualification for each of overpayment.Third (and subsequent) fraud determination imposes one year of disqualification for each determination.

BR.0190Benefit

Payment Control


FR.0345 The overpayment will no longer be subject to fail-to-pay or review dates.

BR.0191Benefit

Payment Control


FR.0345 The overpayment will remain until the Statute of Limitations expires.

BR.0192Benefit

Payment Control


FR.0346 Payment will still accepted against the overpayment.

BR.0193Benefit

Payment Control


FR.0346 If the overpayment meets the criteria for fraud, the overpayment may still be referred to a State Attorney.

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Number Core Process

SubProcess

Req ID Description

BR.0194Benefit

Payment Control


FR.0346 The system will support the generation of a proof-of-claim form for the bankruptcy court.

BR.0195Benefit

Payment Control


FR.0346 Chapter 7 Bankruptcy is still subject to offsetting, but not to active collections activity.

BR.0196Benefit

Payment Control


FR.0346 Collection notices are no longer mailed out.

BR.0197Benefit

Payment Control


FR.0346 If the overpayment has been referred to Civil Court and judgment has not been entered, the case will be voluntarily dismissed by AWI.

BR.0198Benefit

Payment Control


FR.0346 Any court fees associated with a referral to Civil Court will be removed from the overpayment record.

BR.0199Benefit

Payment Control


FR.0346 Overpayments which have been referred to the Collections Agency will be recalled.

BR.0200Benefit

Payment Control


FR.0347 Chapter 13 Bankruptcy is immediately marked as Final.

BR.0201Benefit

Payment Control


FR.0347 If the overpayment meets the criteria for fraud, the overpayment may still be referred to a State Attorney.

BR.0202Benefit

Payment Control


FR.0347 The overpayment will no longer be subject to non-fraud fail-to-pay or review dates.

Benefit BR.0203

Benefit Payment Control


FR.0347 The overpayment will remain until the Statute of Limitations expires.

BR.0204Benefit

Payment Control


FR.0347 If the overpayment has been referred to Civil Court and judgment has not been entered, the case will be voluntarily dismissed by AWI.

BR.0205Benefit

Payment Control


FR.0347 Any court fees associated with a referral to Civil Court will be removed from the overpayment record.

BR.0206Benefit

Payment Control


FR.0349 Overpayment information will be maintained for a minimum of 5 years from the date of the overpayment determination.

BR.0207Benefit

Payment Control


FR.0349 Overpayment information will be maintained for a minimum of 10 years from the date of the last Civil judgment.

BR.0208Benefit

Payment Control


FR.0349 Civil judgments can be renewed one time for a total of 20 years.

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Number Core Process

SubProcess

Req ID Description

BR.0209Benefit

Payment Control


FR.0349 Overpayments which have been referred to a State Attorney and are still outstanding will be retained indefinitely.

BR.0210Benefit

Payment Control


FR.0349 Overpayments on Claimants who have been convicted will be retained until the overpayment is satisfied.

BR.0211Benefit

Payment Control

Wage Audit FR.0350 Wage audit cross matches benefits paid against wages reported by the employer during the first quarter of the last two completed quarters.

BR.0212Benefit

Payment Control

Wage Audit FR.0350The wage audit is initiated on the last business day of the month following the end of a completed quarter. (End of quarter is March, June, September, December).

BR.0213Benefit

Payment Control

Wage Audit FR.0352 Wages will be requested from another state if the claimant's address of residence was in another state when benefits were paid.

BR.0214Benefit

Payment Control

Wage Audit FR.0352 Matches will be indicated as being Interstate rather than Intrastate.

BR.0215Benefit

Payment Control

Wage Audit FR.0353 The threshold is currently $100.

BR.0216Benefit

Payment Control

Wage Audit FR.0354 Employer must have reported wages in the quarter/weeks being audited.

BR.0217Benefit

Payment Control

Wage Audit FR.0354 Claimant must have been paid benefits in the quarter/weeks being audited.

Benefit BR.0218


Wage Audit FR.0354 If reported wages within an audit quarter is less than specified threshold, the match is removed from the audit.

BR.0219Benefit

Payment Control

Wage Audit FR.0354A match will be removed from the audit if the claimant has already been identified by that audited employer as a new hire during the quarter being audited and the employer is not a classified Florida “temp” employer.

BR.0220Benefit

Payment Control

Wage Audit FR.0354 If subsequent quarter weeks were captured in a prior audit, the match is removed from the audit.

BR.0221Benefit

Payment Control

Wage Audit FR.0354The number of weeks displayed on the form will be variable based on the date wages were reported. Up to 26 weeks (13 weeks in the audit quarter and 13 weeks in the subsequent quarter) can be listed.

BR.0222Benefit

Payment Control

Wage Audit FR.0356 Wages entered in week ending field must have a start date entered that is prior to last week ending date.

BR.0223Benefit

Payment Control

Wage Audit FR.0356 Start date entered that is prior to the last week ending date listed must have wages entered in week ending fields.

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Number Core Process

SubProcess

Req ID Description

BR.0224Benefit

Payment Control

Wage Audit FR.0356 If the wages and start date entered are accepted during Employer electronic entry, the contact person and phone number fields are required.

BR.0225Benefit

Payment Control

Wage Audit FR.0357 The system shall recommend a fraud determination if the minimum number of paid weeks with unreported earnings exceeds 6 weeks.

BR.0226Benefit

Payment Control

Wage Audit FR.0358 A conflict will be found if the wages entered by the employer are greater than the wages reported by the Claimant.

BR.0227Benefit

Payment Control

Wage Audit FR.0358 A conflict will be found if any attachments are associated with the audit form.

BR.0228Benefit

Payment Control

Wage Audit FR.0358 System will recommend a Fraud determination if unreported earnings are detected for a period greater than the specified time-frame.

BR.0229Benefit

Payment Control

Wage Audit FR.0361 The time-frame is currently set to 10 days.

BR.0230Benefit

Payment Control

Wage Audit FR.0361 The assigned examiner will be alerted if no response is received from the Claimant within the specified time-frame.

BR.0231Benefit

Payment Control

Wage Audit FR.0362 The time-frame is currently set to 10 days.

BR.0232Benefit

Payment Control

Wage Audit FR.0362 The assigned examiner will be alerted if no response is received from the Employer within the specified time-frame.

Benefit BR.0233


Payment Intake FR.0366 Payments will be prevented when the overpayment has been referred to the Collections Agency.

BR.0234Benefit

Payment Control

Payment Intake FR.0367

Payment Priority 1: Cancellation of a CWC Claim (Florida Claimant cancelled an out-a-state claim)Payment Priority 2: Court ordered restitution for conviction cases.Payment Priority 3: Oldest fraud to the most current fraud.Payment Priority 4: Oldest non-fraud to the most current non-fraud.Payment Priority 5: Oldest non-monetary to the most current non-monetary.Payment Priority 6: Out-of-state overpayment where Florida Claimant is using CWC wages from the state holding an overpayment which is less than 3 years prior to the effective date of the Florida claim.Payment Priority 7: Oldest IRORA request to the most current IRORA request.

BR.0235Benefit

Payment Control

Payment Intake FR.0373 The time-frame is currently set to 30 days.

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Number Core Process

SubProcess

Req ID Description

BR.0236Benefit

Payment Control

Payment Intake FR.0375

$25 fee for payment amount of $50.$30 fee for payment amount of $50.01 to $300.$40 fee for payment amount of $300.01 to $800.Fee of 5% of the payment amount for anything payment above $800.

BR.0237Benefit

Payment Control

Payment Intake FR.0376 Fees will be applied when an invalid or returned payment occurs.

BR.0238Benefit

Payment Control

New Hire Audit FR.0382 Matches will be returned from the National New Hire Directory.

BR.0239Benefit

Payment Control

New Hire Audit FR.0382 A match consists of a hire date prior to the last benefit paid week.

BR.0240Benefit

Payment Control

New Hire Audit FR.0383 The system will alert an administrator if new hire information is not received from DOR on a daily basis.

BR.0241Benefit

Payment Control

New Hire Audit FR.0388 Conflict will be found if the first date worked is prior to the PCW and the amount earned is greater than the amount reported.

BR.0242Benefit

Payment Control

New Hire Audit FR.0388 Conflict will be found if the separation from the Employer is indicated and the Claimant did not report it.

BR.0243Benefit

Payment Control

New Hire Audit FR.0389 The time-frame is currently set to 5 days.

BR.0244Benefit

Payment Control

New Hire Audit FR.0389 The assigned examiner will be alerted if no response is received from the Claimant or Employer within the specified time-frame.Control

BR.0245Benefit

Payment Control

Multi-Address/Phone

AuditFR.0392 A match is generated when 3 or more claimants are identified as having the same address or phone number.

BR.0246Benefit

Payment Control

Multi-Address/Phone

AuditFR.0392 Matches will be generated on new claimants using the same address or phone number as 2 or more exempted claimants.

BR.0247Benefit

Payment Control

Multi-Address/Phone

AuditFR.0392 Matches will not be generated for claimant/address or claimant/phone combinations already under review due to a prior match.

BR.0248Benefit

Payment Control

Multi-Address/Phone

AuditFR.0393 Matches will not be generated for claimants using exempted addresses.

BR.0249Benefit

Payment Control

Multi-Address/Phone

AuditFR.0395 The system shall include separate values for electronic contact (including phone) and paper contact (US Mail).

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Number Core Process

SubProcess

Req ID Description

BR.0250Benefit

Payment Control

Multi-Address/Phone

AuditFR.0395 The time-frame for electronic contact is currently set to 48 hours.

BR.0251Benefit

Payment Control

Multi-Address/Phone

AuditFR.0395 The time-frame for paper contact is currently set to 5 days.

BR.0252Benefit

Payment Control

Multi-Address/Phone

AuditFR.0395 The assigned examiner will be alerted if no response is received from the Claimant within the specified time-frame.

BR.0253Benefit

Payment Control

Waiver FR.0399 If the removal of prior offsets creates a positive balance, the system will create a payment to the Claimant without further user intervention.

BR.0254Benefit

Payment Control

Waiver FR.0399Removal of prior offsets will reset current/prior year fund balance, overpayment amounts, and available credits to their appropriate values per offsetting business rules.

BR.0255Benefit

Payment Control

Waiver FR.0400 Waivers will be applied to future payments.

BR.0256Benefit

Payment Control

Waiver FR.0400 Waivers can be entered by amount or by percentage.

BR.0257Benefit

Payment Control

Waiver FR.0400 Waivers will be applied within a specific date range.

BR.0258Benefit

Payment Control


(IRORA)FR.0401 A match will be found when a Florida Claimant with an active overpayment is found to be claiming benefits from an IRORA-participating state.

Benefit Interstate BR.0259



(IRORA)FR.0404 The overpayment must be within 3 years of the date of the wage transfer.

BR.0260Benefit

Payment Control


(IRORA)FR.0404 A work item should be created for BPC IRORA.

BR.0261Benefit

Payment Control


(IRORA)FR.0405 A work item should be created for BPC IRORA.

BR.0262Benefit

Payment Control


(IRORA)FR.0405 The work item should not be created until the appeals period has expired on the overpayment determination.

BR.0263Benefit

Payment Control


(IRORA)FR.0408 Requesting state must have transferred wages to the Florida claim.

BR.0264Benefit

Payment Control


(IRORA)FR.0408 Requesting state's overpayment must be less than 3 years prior to the effective date of the Florida (CWC) Claim.

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Number Core Process

SubProcess

Req ID Description

BR.0265Benefit

Payment Control

Overpayment Write-Off

FR.0409Statute of Limitations for non-fraud/non-monetary overpayments is 3 years from the date of the last determination or appeals decision/order (whichever is later).

BR.0266Benefit

Payment Control

Overpayment Write-Off

FR.0409 Statute of Limitations for fraud overpayments is 5 years from the date of the last determination or appeals decision/order (whichever is later).

BR.0267Benefit

Payment Control

Death Audit FR.0412 If the prior compensable week paid is after the date of death, a match will be found.

BR.0268Benefit

Payment Control

Death Audit FR.0414 The system shall include separate values for electronic contact (including phone) and paper contact (US Mail).

BR.0269Benefit

Payment Control

Death Audit FR.0414 The time-frame for electronic contact is currently set to 48 hours.

BR.0270Benefit

Payment Control

Death Audit FR.0414 The time-frame for paper contact is currently set to 5 days.

BR.0271Benefit

Payment Control

Death Audit FR.0414 The assigned investigator will be alerted if no response is received from the Claimant's family within the specified time-frame.

BR.0272Benefit

Payment Control

Death Audit FR.0417 A police report will be filed by the Investigator.

BR.0273Benefit

Payment Control

Fail To Pay/Disposition

FR.0422 Work items will be created for overpayments which have exceeded the specified time-frame without a payment being received

Benefit BR.0274



FR.0422 The current time frame is 180 days (except in case of an invalid or returned payment - 30 days)

BR.0275Benefit

Payment Control


FR.0423 Work items will be created for overpayments which have reached the user defined review date.

BR.0276Benefit

Payment Control


FR.0424

Non-Monetary overpayments will be routed to a Collections Agency without user intervention.Non-Fraud overpayments < $300 will be routed to a Collections Agency without user intervention.Non-Fraud overpayments >=$300 <=$5,000 will have a recommendation for filing in Small Claims Court.Non-Fraud overpayments >$5000 <=$15000 will have a recommendation for filing in County Civil Court.Non-Fraud overpayments >$15000 will have a recommendation for filing in Circuit Court.Fraud overpayments will have a recommendation for referral to a State Attorney.

BR.0277Benefit

Payment Control


FR.0435 The submission package will include Service of Process documentation.

BR.0278Special

Programs (STC)

Special Programs (STC) (General)

FR.0440 Notice should get sent to the employer one month prior to the plan end date

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Number Core Process

SubProcess

Req ID Description

BR.0279Special

Programs (STC)


FR.0442 One week (configurable)

BR.0280Special

Programs (STC)


FR.0443If an the STC plan has both a business and a leasing company identified as the employer, both entities shall receive (Employer) STC correspondence generated.

BR.0281Special

Programs (STC)


FR.0444

The plan ending date must be recalculated according to the business rule for determining the plan ending date.The user should be notified of any participant effective dates that are prior to the new STC plan effective dates.

BR.0282Special

Programs (STC)

Enter STC Plan Application

FR.0445 Fla. Stat. § 443.1116 (2) (a-h), (4) (2009) Criteria to approve the plan

BR.0283Special

Programs (STC)


FR.0446 Fla. Stat. § 443.1116 (9) (2009) Short-time compensation benefits will be charged to Employer and any Leasing Companies in the plan.

BR.0284Special

Programs (STC)


FR.0447The employer must submit either a signed, written STC plan application or an electronic submission including an electronic signature of a STC plan application.

BR.0285Special

Programs (STC)


FR.0448 Must be a different locations. If at the same location it must be a different unit and/or have different effective dates.

BR.0286Special

Programs (STC)


FR.0450 Using the employer name, number match DOR data to determine if a leasing company is associated.

BR.0287Special

Programs (STC)


FR.0451 If an leasing company or collective bargaining agent is involved they must authorize the STC plan.(STC)

Application

BR.0288Special

Programs (STC)


FR.0451 uses a leasing company based on external data validation.

BR.0289Special

Programs (STC)


FR.0452If the leasing company did not submit the application but it was identified a leasing company is the employer of record, the employer of record must receive a notification informing them an STC application has been submitted for their employees.

BR.0290Special

Programs (STC)


FR.0454The system shall provide the ability to associate a business name, work location address and contact information leasing company with a STC plan, in addition to the STC employer name, address and contact information

BR.0291Special

Programs (STC)


FR.0454The system shall provide the ability to associate a business name, work location address and contact information leasing company with a STC plan, in addition to the STC employer name, address and contact information

BR.0292Special

Programs (STC)


FR.0456The system shall provide the ability to enter a business name, work location address and contact information leasing company with a STC plan, in addition to the STC employer name, address and contact information.

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Number Core Process

SubProcess

Req ID Description

BR.0293Special

Programs (STC)


FR.0458 is the employer of record for STC participants based on wage record information.

BR.0294Special

Programs (STC)


FR.0458When the employer indicates that an employee is a union member covered by a collective bargaining agreement, the employer must be required to obtain the union representative physical or electronic approval for the participation of the union member(s).

BR.0295Special

Programs (STC)


FR.0461 person approving the (employer) plan must be a principal of the company.

BR.0296Special

Programs (STC)


FR.0463 A STC plan application may be approved or denied by an authorized user.

BR.0297Special

Programs (STC)


FR.0463 Employer of record must authorize /approve their involvement in the STC plan.

BR.0298Special

Programs (STC)


FR.0466 A STC plan application cannot be added for the same employer with the same address location, with an overlapping effective date.

BR.0299Special

Programs (STC)


FR.0466

An employer will be allowed to have multiple plans provided: The plans cover different employees. or The locations / place of business are different. or The dates covered by the plans do not overlap.

BR.0300Special

Programs (STC)


FR.0467 Fla. Stat. § 443.1116 (2) (2009), F.A.C. 60BB-3.024 Employer must submit a signed, written, plan (form) to the director of AWI

Special BR.0301

Special Programs

(STC)


FR.0468 Fla. Stat. § 443.1116 (2) (f) (2009) Collective Bargaining Agent must sign

BR.0302Special

Programs (STC)


FR.0469 STC benefits are stopped when the employer is not eligible for STC.

BR.0303Special

Programs (STC)


FR.0469 AWI has 15 days to provide the employer with a notification informing the employer they have been approved or denied (with reasons) for the STC program.

BR.0304Special

Programs (STC)


FR.0469 Fla. Stat. § 443.1116 (3) (2009) Time to process an STC Plan Application

BR.0305Special

Programs (STC)


FR.0470 Certified statement must be presented to the applicant and approved/authorized by the applicant.

BR.0306Special

Programs (STC)


FR.0472An employer is eligible for the STC program if at least 10% of their employees are determined eligible for STC for the affected unit or the total workforce, as listed on the STC plan application.

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Number Core Process

SubProcess

Req ID Description

BR.0307Special

Programs (STC)


FR.0472An employer is eligible for the STC program if at least 2 of their employees are determined to be eligible for STC for the affected unit or total workforce of less than 20 employees, as listed on the STC plan application.

BR.0308Special

Programs (STC)


FR.0473A STC plan application is effective starting either on the Sunday beginning the first week worked at reduced hours or the first Sunday after the plan is received, whichever is later.

BR.0309Special

Programs (STC)


FR.0474 A STC plan application is effective for a period of one calendar year, starting from its effective date.

BR.0310Special

Programs (STC)


FR.0474 If the effective changes the system will modify the end date.

BR.0311Special

Programs (STC)


FR.0476The employer will be required to provide, at a minimum, each affected unit, total number of employees in the affected unit, total number of employees in the workforce, and the "on" and "off" season durations for their business on the STC plan application.

BR.0312Special

Programs (STC)


FR.0478 Individual submitting the STC plan application must be authorized by the company to submit.

BR.0313Special

Programs (STC)


FR.0478 Statement notifying the authorized company employee their Tax rate may be adversely affected.

BR.0314Special

Programs (STC)

Maintain Employees

FR.0480The new effective date must be on or after the STC plan effective date and can not be after end date.

BR.0315Special

Programs (STC)

Maintain Employees

FR.0481 STC participants must be currently employed by the employer.

Special BR.0316

Special Programs

(STC)

Maintain Employees

FR.0481 A STC plan application cannot include employees from leasing companies used by the employer.

BR.0317Special

Programs (STC)

Maintain Employees

FR.0481 The system shall maintain the relationship between a STC plan application and a STC participant.

BR.0318Special

Programs (STC)

Maintain Employees

FR.0481 If applicable a collective bargaining agent must authorize their represented employees are eligible to participate.

BR.0319Special

Programs (STC)

Maintain Employees

FR.0481 Minimum of two participants must be in the plan.

BR.0320Special

Programs (STC)

Maintain Employees

FR.0482 An employer’s system access is limited to only their employee information.

BR.0321Special

Programs (STC)

Maintain Employees

FR.0482 An employer cannot access other employer’s employee information.

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Number Core Process

SubProcess

Req ID Description

BR.0322Special

Programs (STC)

Maintain Employees

FR.0485 A STC participant cannot be removed from a STC plan application if there is an associated STC claim.

BR.0323Special

Programs (STC)

Maintain Employees

FR.0491An employer is eligible for the STC program if at least 10% of their employees are determined eligible for STC for the affected unit or the total workforce, as listed on the STC plan application.

BR.0324Special

Programs (STC)

Maintain Employees

FR.0491An employer is eligible for the STC program if at least 2 of their employees are determined to be eligible for STC for the affected unit or total workforce of less than 20 employees, as listed on the STC plan application.

BR.0325Special

Programs (STC)

Maintain Employees

FR.0492 The participant must be removed from the active plan in order to add them to another plan.

BR.0326Special

Programs (STC)

Maintain Employees

FR.0492 If an stc participant is associated with multiple STC plans, the time frame for participation of the participant must not overlap.

BR.0327Special

Programs (STC)

Maintain Employees

FR.0494 The triggers for notification are: 1) upon plan end date or, 2) upon removal from plan

BR.0328Special

Programs (STC)

Maintain Employees

FR.0495 Potential STC claimant meets minimum STC requirements based on the information provided by the employer (an STC claimant has not yet been provided).

BR.0329Special

Programs (STC)

Process Employee Hours

FR.0499 STC weekly work information shall include, at a minimum, the Available Weekly Work Hours and the Actual Weekly Hours Worked.

BR.0330Special

Programs (STC)


FR.0499

If an Employer or Employee is late in submitting the hours worked for the given week(s), the system will generate a notification to the Employer and Employee as a reminder to provide the hours worked. Submittal of hours is considered late if 7 days have past since the two weeks of hours to be submitted has been worked

(STC)

BR.0331Special

Programs (STC)


FR.0502 An employer may approve STC weekly work information submitted by a STC participant.

BR.0332Special

Programs (STC)


FR.0502 An employer may deny STC weekly work information submitted by a STC participant.

BR.0333Special

Programs (STC)


FR.0503If approved payment can be issued if there are no issues preventing payment, if denied the stc claimant must resubmit their hours worked or confirm the hours entered by their employer.

BR.0334Special

Programs (STC)


FR.0504 when a submitted application has not been processed in an administrator defined time period.

BR.0335Special

Programs (STC)


FR.0504 to inform the employer and their STC participants to apply for STC benefits.

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Number Core Process

SubProcess

Req ID Description

BR.0336Special

Programs (STC)


FR.0504 The system shall provide the capability to generate a notification when STC benefits are stopped.

BR.0337Special

Programs (STC)


FR.0504 The system shall provide the capability to set administrator configurable correspondence reminders.

BR.0338Special

Programs (STC)


FR.0504 Provide the Employer notification their STC plan application is approved

BR.0339Special

Programs (STC)


FR.0506If the Normal Weekly Hours of Work includes overtime hours, where the difference between the Normal Weekly Work Hours and 40 hours is greater than zero, than those overtime hours are excluded from the STC benefit amount determination.

BR.0340Special

Programs (STC)


FR.0506A STC participant’s Actual Reduced Hours Percentage for a particular certification week is calculated as: ((Normal weekly work hours on STC plan application – Available Weekly Work Hours as reported by the employer) / Normal weekly work hours on STC plan application ) X 100

BR.0341Special

Programs (STC)


FR.0506

If the STC plan application is currently in effect, and the STC plan application has at the least the minimum number of eligible STC participants, and the STC claimant’s Actual Hours Worked is greater than or equal to the Available Weekly Work Hours, andthe Actual Reduced Hours Percentage is less than 10% or greater than 40%, thenthe weekly STC benefit amount is equal to the product of UC claim weekly benefit amount and the ratio of the number of Normal weekly work hours to the Actual Hours worked, rounded down to the dollar.

BR.0342Special

Programs (STC)


FR.0506If a STC participant is working part-time for another non STC employer, and the rounded-up to the dollar earnings amount from the non-STC employer is less than the STC benefit amount, the STC benefit amount is reduced by:( (rounded up to the dollar Earnings amount) – (8 * Federal minimum hourly wage) )

BR.0343Special

Programs (STC)


FR.0507A STC participant will not receive STC benefits for a week if their non-STC employment weekly earnings, rounded up to the dollar, is greater than the STC benefit payment amount for the week.

Special BR.0344

Special Programs

(STC)


FR.0507A STC participant will not receive STC benefits for a week if the employer is not eligible for STC by not meeting the minimum number of eligible STC participants or not being in effect for that week.

BR.0345Special

Programs (STC)


FR.0507A STC participant will not receive STC benefits for a week if the employer has not approved their STC weekly work information (Actual Weekly Hours Worked).

BR.0346Special

Programs (STC)


FR.0507A STC participant will not receive STC benefits for a week if the STC participant has not approved the STC weekly work information (Actual Weekly Hours Worked) submitted by the employer.

BR.0347Special

Programs (STC)


FR.0507 A STC participant will not receive STC benefits for a week if their Actual Reduced Hours Percentage is less than 10% or greater than 40%.

BR.0348Special

Programs (STC)


FR.0507A STC participant will not receive STC benefits if the Actual Weekly Hours Worked is less than the Available Weekly Work Hours for that week as designated by the employer.

BR.0349Special

Programs (STC)


FR.0507A STC participant will not receive regular STC benefits for a week if they have received over 26 total weeks of STC benefits during the STC plan applications effective period and the EUC program is not in effect.

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Number Core Process

SubProcess

Req ID Description

BR.0350Special

Programs (STC)


FR.0507 A notification is generated when STC payment is not sent to an STC participant.

BR.0351Special

Programs (STC)


FR.0507If a STC participant’s Actual Reduced Hours Percentage is greater than 40% for a particular week, the benefits paid shall be paid as regular unemployment using employees total gross earning for that week.

BR.0352Special

Programs (STC)


FR.0507If an STC participant has 4 consecutive weeks in which they work all of their available hours AND their hours are reduced by greater than 40%, a work item should be created for the STC Unit.

BR.0353Special

Programs (STC)


FR.0508A STC participant is eligible for EUC STC if they have received over 26 total weeks of STC benefits during the STC plan application’s effective period and the EUC program is in effect.

BR.0354Special

Programs (TRA)

Special Programs (TRA) (General)

FR.0510 Attend all scheduled Classes

BR.0355Special

Programs (TRA)


FR.0510 Able and available

BR.0356Special

Programs (TRA)


FR.0510 Work or have earnings

BR.0357Special

Programs (TRA)


FR.0510 Refuse offer of work

BR.0358Special

Programs (TRA)


FR.0510 Criteria for TRA claims as defined in the US DOL Training and Employment Guidance Letter No.22-08, as revised.

Special BR.0359

Special Programs

(TRA)


FR.0513 Training of choice not currently available and placed on waiver until can find school

BR.0360Special

Programs (TRA)


FR.0513 Enrollment not available and placed on waiver until can start

BR.0361Special

Programs (TRA)


FR.0513 Placed on health waiver and then is able to start training

BR.0362Special

Programs (TRA)


FR.0513 as defined in the US DOL Training and Employment Guidance Letter No.22-08, as revised.

BR.0363Special

Programs (TRA)


FR.0516 The system shall generate correspondence to the claimant when they have completed their approved training informing them to perform job searches.

BR.0364Special

Programs (TRA)


FR.0516 A claimant must perform job searches once they have completed training.

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Number Core Process

SubProcess

Req ID Description

BR.0365Special

Programs (TRA)


FR.0516 School attendees do not search for work

BR.0366Special

Programs (TRA)


FR.0516 Waiver holders are required to seek work and must make at least two job contacts weekly

BR.0367Special

Programs (TRA)


FR.0518 Worker can move from TRA to RTAA program but not back to TRA

BR.0368Special

Programs (TRA)


FR.0518 From UI to basic TRA, basic TRA to extended TRA, extended TRA to remedial TRA.

BR.0369Special

Programs (TRA)


FR.0522 Extended: Number of weeks remaining in school * WBA. (only calculate up to 78 weeks)

BR.0370Special

Programs (TRA)


FR.0522 Remedial AC: Multiply the number of weeks in remedial by the WBA = Total available amount they can draw for remedial TRA

BR.0371Special

Programs (TRA)


FR.0522 Basic TRA AC: 52 X WBA – UI AC = basic TRA

BR.0372Special

Programs (TRA)


FR.0523Number of TRA waivers issued and revoked by category (Recall, marketable skills, retirement, health, enrollment unavailable, training not available). Number of TRA recipients, first payments, number of weeks paid, amount paid by basic, extended, and remedial

BR.0373Special

Programs (TRA)

Enter Petition FR.0524 Petition must be provided by USDOL

Special BR.0374

Special Programs

(TRA)Enter Petition FR.0524 User must have access to USDOL email

BR.0375Special

Programs (TRA)

Enter Petition FR.0524 Receive petitions from the U.S. Department of Labor

BR.0376Special

Programs (TRA)

Enter Petition FR.0525 Currently $100.

BR.0377Special

Programs (TRA)

Enter Petition FR.0526 Quote must be entered in prior to publishing.

BR.0378Special

Programs (TRA)

Enter Petition FR.0529 Request a quote for the publication

BR.0379Special

Programs (TRA)

Enter Petition FR.0530 AWI cannot edit the USDOL issued petition information (petition #, impact date, filing date, certification date)

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Number Core Process

SubProcess

Req ID Description

BR.0380Special

Programs (TRA)

Enter Petition FR.0530 once its benefit period plus one month has ended.

BR.0381Special

Programs (TRA)

Enter Petition FR.0531If a leasing company was not on the petition received from US DOL and the match identifies a leasing company is involved or a user identifies a leasing company is involved the petition will need to be sent back to the US DOL for amendment.

BR.0382Special

Programs (TRA)

Enter Petition FR.0531 Employer registered with DOR

BR.0383Special

Programs (TRA)

Enter Petition FR.0531 User must have access to SunTax

BR.0384Special

Programs (TRA)

Enter Petition FR.0531 Employer registered through Divisions of Corporation

BR.0385Special

Programs (TRA)

Enter Petition FR.0531 User must have access to Div of Corp

BR.0386Special

Programs (TRA)

Enter Petition FR.0531 Unique identifier (petition #) attached to employer file

BR.0387Special

Programs (TRA)

Enter Petition FR.0531 Contact information for employer representative documented

BR.0388Special

Programs (TRA)

Enter Petition FR.0531Match employer from petition to DOR data.- Store information from DOR related to the employer in the UC system

Special BR.0389

Special Programs

(TRA)Enter Petition FR.0533 Identify if employer information provided from DOR data indicates an employer is using a leasing company

BR.0390Special

Programs (TRA)

Enter Petition FR.0533 Employer and leasing company must be listed on the petition and confirmed using SUNTAX data.

BR.0391Special

Programs (TRA)

Enter Petition FR.0534 Matching UC claimants associated employer tax id number with the TRA petition employer/leasing company tax id. (suntax)

BR.0392Special

Programs (TRA)

Enter Petition FR.0536 A TRA petition cannot be added if another TRA petition exists with the same TRA petition number.

BR.0393Special

Programs (TRA)

Enter Petition FR.0536 if the employer listed on the petition is using a Leasing company it must be indicated on the petition.

BR.0394Special

Programs (TRA)

Enter Petition FR.0536 Petition must be certified as a trade affected employer by US DOL.

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Number Core Process

SubProcess

Req ID Description

BR.0395Special

Programs (TRA)

Enter Petition FR.0536 As defined in the US DOL Training and Employment Guidance Letter No. 6-09 for the Trade Adjustment Assistance Activity Participant Report (TAPR).

BR.0396Special

Programs (TRA)

Enter Petition FR.0536 as defined in the US DOL Training and Employment Guidance Letter No. 22-08, as revised.

BR.0397Special

Programs (TRA)

Enter Petition FR.0536 Eligibility period for a petition is two years from the petition certification date.

BR.0398Special

Programs (TRA)

Enter Petition FR.0539 A TRA petition cannot have overlapping effective dates with another TRA petition for the same employer.

BR.0399Special

Programs (TRA)

Enter Petition FR.0542 Required fields must be provided on the press release

BR.0400Special

Programs (TRA)

Enter Petition FR.0544 Ad run in areas covering affected workers

BR.0401Special

Programs (TRA)

Enter Petition FR.0551 Over $100 need pre-approval.

BR.0402Special

Programs (TRA)

Enter Petition FR.0551 Ads over $100 (Configurable) require authorization

BR.0403Special

Programs (TRA)

Enter Petition FR.0554If potentially eligible TRA claimants are in multiple areas of the state, multiple press releases will be published. One to each area where an affected employee resides.

Special BR.0404

Special Programs

(TRA)Identify Claimants FR.0560 file must be associated to the TRA petition

BR.0405Special

Programs (TRA)

Identify Claimants FR.0562 request for the employer to provide Names and addresses of potential workers covered by petition

BR.0406Special

Programs (TRA)

Identify Claimants FR.0562 Request to the employer to Continue to provide information if they have other separations up to two years from certification date.

BR.0407Special

Programs (TRA)

Identify Claimants FR.0562 Subpoena if refuse to cooperate with Agency

BR.0408Special

Programs (TRA)

Identify Claimants FR.0563 Current claimants previously employed by a current employer with an active TRA petition.

BR.0409Special

Programs (TRA)

Identify Claimants FR.0563The system will identify the claimants previously employed by the employer currently receiving UI benefits or having a pending claim. The system may search DOR Sun Tax for employees employed by the employer during the impact date.

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Number Core Process

SubProcess

Req ID Description

BR.0410Special

Programs (TRA)

Identify Claimants FR.0566 once a claimant is determined eligible for TRA their HCTC information is associated to the claimant.

BR.0411Special

Programs (TRA)

Identify Claimants FR.0566 Weeks claimed after TRA determination issued will provide proof claimant is potentially eligible for HCTC coverage

BR.0412Special

Programs (TRA)

Identify Claimants FR.0566 No weeks claimed in a month will result in email from HCTC inquiring as to eligibility for HCTC

BR.0413Special

Programs (TRA)

Identify Claimants FR.0566 AWI will determine if claimant should have had HCTC eligibility and manually transmit to IRS

BR.0414Special

Programs (TRA)

Identify Claimants FR.0566 HCTC information is sent to the IRS for each TRA and RTAA claimant when they are determined TRA or RTAA eligible and when they certify their weeks.

BR.0415Special

Programs (TRA)

Identify Claimants FR.0568 TRA packets is provided to the identified potentially eligible claimants

BR.0416Special

Programs (TRA)

Process Application

FR.0572 Petition # attached to claimant file

BR.0417Special

Programs (TRA)

Process Application

FR.0572 TRA employer attached to claimant file

BR.0418Special

Programs (TRA)

Process Application

FR.0572 claimant's can not apply for TRA benefits after the end date (two years from the certification date).

Special BR.0419

Special Programs

(TRA)

Process Application

FR.0575 RTAA is adjusted with hourly pay increases/decreases

BR.0420Special

Programs (TRA)

Process Application

FR.0575

RTAA payment limitMax pay is $12,000 over eligibility periodDetermine max RTAA available benefit:Factors: X = eligibility period, Y = 104 weeks, Z = $12,000 (max pay)Ratio: x/y = ratioFormula: (x/y)*z = RTAA benefit

RTAA subsidy is based on a perc

BR.0421Special

Programs (TRA)

Process Application

FR.0575 Each time a paystub is submitted.

BR.0422Special

Programs (TRA)

Process Application

FR.0575Paystubs are required each time the claimant certifies their weeks. System must recalculate the claimants weekly benefit amount based on the claimant's paystub.

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Number Core Process

SubProcess

Req ID Description

BR.0423Special

Programs (TRA)

Process Application

FR.0577 26 weeks of employment in previous 52 weeks with TRA employer

BR.0424Special

Programs (TRA)

Process Application

FR.0577 Earned $30 or more weekly during those 26 weeks

BR.0425Special

Programs (TRA)

Process Application

FR.0577 Must be covered by eligible petition

BR.0426Special

Programs (TRA)

Process Application

FR.0577 Must be enrolled in training or on waiver within 26 weeks from the petition certification date or the separation date whichever is later

BR.0427Special

Programs (TRA)

Process Application

FR.0577 Must be separated for lack of work

BR.0428Special

Programs (TRA)

Process Application

FR.0577 Must exhaust UI claim

BR.0429Special

Programs (TRA)

Process Application

FR.0577 Must be laid off on or after the petition impact date

BR.0430Special

Programs (TRA)

Process Application

FR.0577The certification date is the day the petition was signed off by the feds. A petition is good for two years from date the petition was signed off on from the feds. The Claimant must be separated within that two year limit to qualify under that particular

BR.0431Special

Programs (TRA)

Process Application

FR.0578 Worker can have multiple RTAA employers within program period

Special BR.0432

Special Programs

(TRA)

Process Application

FR.0578 Covered by petition

BR.0433Special

Programs (TRA)

Process Application

FR.0578 Member of a TAA-Certified group based on a petition

BR.0434Special

Programs (TRA)

Process Application

FR.0578 At least 50 years of age

BR.0435Special

Programs (TRA)

Process Application

FR.0578 Cannot earn more than wages with TRA employer

BR.0436Special

Programs (TRA)

Process Application

FR.0578 Not expected to earn more than $55,000 gross wages (excluding OT) with new employer

BR.0437Special

Programs (TRA)

Process Application

FR.0578 Current reemployment wages must be less than those earned from the trade-affected employer

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Number Core Process

SubProcess

Req ID Description

BR.0438Special

Programs (TRA)

Process Application

FR.0578 Employed full time or employed at least 20 hours weekly and enrolled full time in training

BR.0439Special

Programs (TRA)

Process Application

FR.0578 Not employed at firm covered by that petition (same employer)

BR.0440Special

Programs (TRA)

Process Application

FR.0578 Must establish valid Florida claim

BR.0441Special

Programs (TRA)

Process Application

FR.0579 Employer name is provided by the RTAA claimant

BR.0442Special

Programs (TRA)

Process Application

FR.0579 Match DOR data to validate the employer identify by the claimant is the employer identified by DOR.

BR.0443Special

Programs (TRA)

Process Application

FR.0580 basic TRA = 26 weeks; extended TRA = up to 78 weeks; remedial TRA = up to 26 weeks

BR.0444Special

Programs (TRA)

Process Application

FR.0580Eligibility period of a claimant: If claimant is not in remedial claimant is eligible for up to 130 weeks, if they are in remedial the claimant is eligible for up to 156 weeks.

BR.0445Special

Programs (TRA)

Process Application

FR.0580 Claimant must be in school to receive extended and remedial TRA. If not in school the eligibility period has ended.

BR.0446Special

Programs (TRA)

Process Application

FR.0580 Will only pay up to 78 weeks of extended.

Special BR.0447

Special Programs

(TRA)

Process Application

FR.0580 Initial application must identify the number of weeks required for remedial.

BR.0448Special

Programs (TRA)

Process Application

FR.0581 based upon when the claimant's UI benefits will be exhausted.

BR.0449Special

Programs (TRA)


VerificationFR.0582 The client is in approved training.

BR.0450Special

Programs (TRA)


VerificationFR.0583

A TRA claimant will not receive TRA benefits if training attendance is required and has not been submitted for a TRA claim for the administrator-configurable time period.

BR.0451Special

Programs (TRA)


VerificationFR.0584

A TRA claimant will not receive TRA benefits if a training waiver is required and has not been submitted for a TRA claim for the administrator-configurable time period.

BR.0452Special

Programs (TRA)


VerificationFR.0584 First three months of waivers can all be reviewed at the end of the three month period

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Number Core Process

SubProcess

Req ID Description

BR.0453Special

Programs (TRA)


VerificationFR.0584 Thereafter, waivers are reviewed on a monthly basis

BR.0454Special

Programs (TRA)


VerificationFR.0584 Waivers issued for “retirement reason” are not reviewed

BR.0455Special

Programs (TRA)


VerificationFR.0586 The system shall provide the ability to prevent benefit payment for a week when the claimant did not attend training when training was provided.

BR.0456Special

Programs (TRA)


VerificationFR.0587 Waiver issued by coordinator but not received by TRA Unit within 30 day period and needs to be entered for processing of weeks

BR.0457Special

Programs (TRA)


VerificationFR.0592 Reason waiver issued

BR.0458Special

Programs (TRA)


VerificationFR.0592 Begin and end date of waiver

BR.0459Special

Programs (TRA)


VerificationFR.0592 Waiver ends and subsequent weeks process payments as pending awaiting an updated waiver

BR.0460Special

Programs (TRA)


VerificationFR.0592 Waiver must be active in order to continue receiving TRA benefits.

BR.0461Special

Programs (TRA)


VerificationFR.0593

Must record the following information:Training institution nameDates of programRemedial coursework needed

(TRA) VerificationRemedial coursework needed

BR.0462Special

Programs (TRA)


VerificationFR.0595 Dates of the waiver are used to calculate the date the waiver expires. Waiver are in affect for 30 days

BR.0463Special

Programs (TRA)

Submit Continuing Training

VerificationFR.0596 Coded for TRA in system set up

BR.0464Special

Programs (TRA)


VerificationFR.0596 TRA available credits established

BR.0465Special

Programs (TRA)


VerificationFR.0596 provides claimant HCTC eligibility

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Number Core Process

SubProcess

Req ID Description

BR.0466Special

Programs (TRA)


VerificationFR.0596 When a claimant is in approved training prior to collecting TRA funds.

BR.0467Special

Programs (TRA)


VerificationFR.0597 Not able and available

BR.0468Special

Programs (TRA)


VerificationFR.0597 Worked, separated for potentially disqualifying reasons

BR.0469Special

Programs (TRA)


VerificationFR.0597 School indicates did not attend all classes and did not have good cause

BR.0470Special

Programs (TRA)


VerificationFR.0597 TAA coordinator indicates training is completed and claimant is covered by extended TRA benefits (must be in school to receive)

BR.0471Special

Programs (TRA)


VerificationFR.0597 A training attendance cannot be retracted if payment has been made for the administrator-configurable time period.

BR.0472Special

Programs (TRA)


VerificationFR.0597 two years from the separation date of employment for each claimant.

(TRA) Verification

BR.0473Special

Programs (TRA)


VerificationFR.0598

The waiver is revoked once the claimant starts school, claimant no longer has to search for work, and they must provide a training certification to receive TRA benefits.

BR.0474Special

Programs (TRA)


VerificationFR.0603 as defined in the US DOL Training and Employment Guidance Letter No.22-08, as revised.

BR.0475Special

Programs (TRA)


VerificationFR.0604

The system shall generate correspondence to the claimant when the approved training is entered for the first time informing them that they no longer are required to perform job searches during training.

BR.0476Special

Programs (TRA)


VerificationFR.0604 A claimant will not be required to perform job searches when they are in training.

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Number Core Process

SubProcess

Req ID Description

BR.0477Special

Programs (TRA)


VerificationFR.0604 Training waiver is required for a claimant to continue receiving TRA benefits and the claimant is not in approved training.

BR.0478Special

Programs (TRA)


VerificationFR.0604 Proof of attendance received from the training provider.

BR.0479Special

Programs (TRA)


VerificationFR.0606 School indicates claimant attended all classes or not

BR.0480Special

Programs (TRA)


VerificationFR.0606 Indicates if absent without good cause

BR.0481Special

Programs (TRA)


VerificationFR.0606 Indicates if received subsistence allowance

BR.0482Special

Programs (TRA)

Process RTAA Submit Paystub

FR.0609Paystubs are required each time an RTAA claimant certifies their weeks. System must recalculate the claimants weekly benefit amount based on the claimant's paystub.

BR.0483Special

Programs (TRA)

Process RTAA Submit Paystub

FR.0610 when wages reported on the paystub have changed they the claimant's RTAA benefit amount is recalculated.

Special Special Programs

The following modifications may be made to the DUA programFiling period end date (30 days from announcement date) unless extended by feds

BR.0484Special

Programs (DUA)

Special Programs (DUA) (General)

FR.0611Filing period end date (30 days from announcement date) unless extended by fedsMinimum WAA for DUA (provided quarterly by feds) once established for a disaster does not change with the quarterly update Add counties and their filing period

BR.0485Special

Programs (DUA)


FR.0611 Program DUA claimant filing date "30 day window" can be extended.

BR.0486Special

Programs (DUA)


FR.0613 By FEMA Number

BR.0487Special

Programs (DUA)

Process DUA Mobilization

FR.0614 The approver can modify the program details prior to approval

BR.0488Special

Programs (DUA)


FR.0614 Once approved in the system the program is in affect and claims can be filed and associated to the DUA program.

BR.0489Special

Programs (DUA)


FR.0614 If claim is denied corrective action will be required to update the program information

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Number Core Process

SubProcess

Req ID Description

BR.0490Special

Programs (DUA)


FR.0615 A DUA benefit program is uniquely identified by the US FEMA (Federal Emergency Management Agency) number issued for the disaster.

BR.0491Special

Programs (DUA)


FR.0621 No outstanding DUA claimant certifications

BR.0492Special

Programs (DUA)


FR.0621 DUA period ended

BR.0493Special

Programs (DUA)


FR.0621 Claimant filing window is closed (30 day window or the extended window)

BR.0494Special

Programs (DUA)


FR.0621 26 period has ended

BR.0495Special

Programs (DUA)


FR.0621 No outstanding DUA appeals

BR.0496Special

Programs (DUA)


FR.0622 Requires Fed approval

BR.0497Special

Programs (DUA)


FR.0622 Additional funds may be allocated to the DUA program

BR.0498Special

Programs (DUA)


FR.0623 42 U.S.C. 5121 et seq.: Robert T. Stafford Disaster Relief and Emergency Assistance Act (PL 93-288)

The following criteria must be provided:

BR.0499Special

Programs (DUA)


FR.0624

The following criteria must be provided:Director’s nameDisaster descriptionDeclaration dateCounties30 day filing period end dateAssistance period

BR.0500Special

Programs (DUA)


FR.0631

The following criteria must be provided:Fema #Date begin taking applicationsCountiesAnnouncement dateDeclaration date30 day filing period end dateEffective date of DUA claimsAssistance periodFirst payable week

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Number Core Process

SubProcess

Req ID Description

BR.0501Special

Programs (DUA)


FR.0633 Route to appropriate queue for approval or denial.

BR.0502Special

Programs (DUA)


FR.0634

The following criteria must be entered to establish a valid DUA program:Description of disaster (Hurricane Dennis)Fema # assignedIncident period (date occurred)Declaration date (date FEMA declared disaster)Filing period end date (30 days from announcement date) unless extended by fedsCounties coveredEffective date of DUA claimsAssistance periodFirst payable dateState grant codeMinimum WAA for DUA (provided quarterly by feds)

BR.0503Special

Programs (DUA)


FR.0635Once program information has been entered the system shall route the program information to an identified approver who will review the program details and approve the program, enabling DUA claims to be filed against the established program.

BR.0504Special

Programs (DUA)


FR.0635 The approver can modify the program details prior to approval

BR.0505Special

Programs (DUA)


FR.063620 CFR 625.8(a) Specifies the 30 day window for filing a claim for DUA, but also permits late filing providing the claimant can show “good cause” for late filing

BR.0506Special

Programs (DUA)


FR.063620 CFR 625.8(f): Defines the Disaster Assistance Period as “the period beginning with the first week following the date the major disaster began, and ending with the 26th week subsequent to the date the major disaster was declared.”

Special BR.0507

Special Programs

(DUA)


FR.0637 Generate a notification when DUA benefits are stopped.

BR.0508Special

Programs (DUA)


FR.0639 Provided to all AWI units and workforce

BR.0509Special

Programs (DUA)


FR.0641 Require the user to provide justification for filing after the administrator configurable time period

BR.0510Special

Programs (DUA)


FR.0641 26 weeks after the initializing press release was published, the DAP ends. Claimants no longer can apply for DUA against that program

BR.0511Special

Programs (DUA)


FR.064121 CFR 625.8(a) Specifies the 30 day window for filing a claim for DUA, but also permits late filing providing the claimant can show “good cause” for late filing

BR.0512Special

Programs (DUA)


FR.0641 Claimant can file past the 30 filing period, claimant must provide reason(s) for filing late.

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Number Core Process

SubProcess

Req ID Description

BR.0513Special

Programs (DUA)


FR.0641 Proof of earnings is provided or updated

BR.0514Special

Programs (DUA)


FR.0641 Separation from employer is not related to DUA

BR.0515Special

Programs (DUA)


FR.0641 Not living in the area covered by the disaster

BR.0516Special

Programs (DUA)


FR.0641 Not able and available for work

BR.0517Special

Programs (DUA)


FR.0641 Claimant indicates they were injured by the disaster (adjudication)

BR.0518Special

Programs (DUA)


FR.0645 DUA claim was filed late and requires a statement from the claimant

BR.0519Special

Programs (DUA)


FR.0646 Claimant has "30" days to file a claim from the DUA program press release. Feds can extend the 30 days.

BR.0520Special

Programs (DUA)


DeterminationFR.0647 If a DUA claimant is eligible for UC, the DUA benefit payment is stopped.

BR.0521Special

Programs (DUA)


DeterminationFR.0649 Must be routed for re-determination

Proof of employment at the time the disaster occurred – check stubs, invoices, contracts, trip tickets etc .

BR.0522Special

Programs (DUA)


DeterminationFR.0649

Proof of employment at the time the disaster occurred – check stubs, invoices, contracts, trip tickets etc .

Wages under covered employers will be reported through DOR. Self-employed clients must provide net income from prior tax year so we prefer copy of page from tax paperwork (whatever form they file) showing net income. at the time the disaster occurred – check stubs, invoices, contracts, trip tickets etc etc.

BR.0523Special

Programs (DUA)


DeterminationFR.0650 A DUA claimant is related to a DUA benefit program using the US FEMA number.

BR.0524Special

Programs (DUA)


DeterminationFR.0650 A DUA claimant may be associated to multiple DUA benefit programs.

BR.0525Special

Programs (DUA)


DeterminationFR.0650 26 weeks after the initializing press release was published, the DAP ends. Claimants no longer can apply for DUA against that program

BR.0526Special

Programs (DUA)


DeterminationFR.0653 If proof is not provided within the administrator configurable time period and benefits have been paid the claimant an overpayment is established.

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Number Core Process

SubProcess

Req ID Description

BR.0527Special

Programs (DUA)


DeterminationFR.0653 client must provide proof of employment within that time line

BR.0528Special

Programs (DUA)


DeterminationFR.0653 Information must be provided by the administrator defined time period.

BR.0529Special

Programs (DUA)


DeterminationFR.0653 When the DUA claim has been entered.

BR.0530Special

Programs (DUA)



42 U.S.C. 5189b – Date of Eligibility; Expenses incurred before Date of Disaster: Eligibility for Federal assistance under this title shall begin on the date of the occurrence of the event which results in a declaration by the President that a major disaster exists, except that reasonable expenses which are incurred in anticipation of and immediately preceding such event may be eligible for Federal assistance under this Act.

BR.0531Special

Programs (DUA)


DeterminationFR.0656 DUA claim must be filed within a 30 day filing period.

BR.0532Special

Programs (DUA)


DeterminationFR.0659 Allows claimant's to claim prior weeks

BR.0533Special

Programs (DUA)


DeterminationFR.0661 In x number of days prior to date established to provide the information

BR.0534Special

Programs (DUA)



The following self employment wage information must be provided:Proof of net income from prior tax yearDates of self employment during that yearWages by quarters workedName of business

Special Process DUA BR.0535

Special Programs

(DUA)


DeterminationFR.0663 Required to establish the claimant's DUA benefit amount.

BR.0536Special

Programs (DUA)


DeterminationFR.0663 443.132 (3) 4 FS: DUA benefits are not charged to the employer of record.

BR.0537Special

Programs (DUA)


DeterminationFR.0663 Used to determine the weekly benefit amount.

BR.0538Special

Programs (DUA)


DeterminationFR.0664 In accordance with US DOL ETA 356 Handbook, as revised.

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Number Core Process

SubProcess

Req ID Description

BR.0539Special

Programs (DUA)



The following criteria must be met:Work or live in county affected by disasterFiled claim within 30 day deadline (if not take fact finding why and route to adjudication)Has covered wages or provided proof of self employment wages for prior tax yearUnable to reach place of employment due to disasterHad start date for job but could not report due to disasterWorkplace was damagedClaimant now head of household due to death of spouse in disasterUnable to work due to injury sustained during the disasterNot eligible for regular UI

BR.0540Special

Programs (DUA)


DeterminationFR.0664 If claimant provided proof of earnings a DUA monetary determination can be made for the correct amount.

BR.0541Special

Programs (DUA)


DeterminationFR.0665 A DUA payment is stopped if the DUA claimant did not provide proof within the administrator-configurable (21 days) time period.

BR.0542Special

Programs (DUA)


DeterminationFR.0666 If claimant provides proof of earnings after determination was made a redetermination will be made with the correct benefit amount.

BR.0543Special

PaymentsSpecial Payments

(General)FR.0667 Client over reported earning during a week and is owed additional money

BR.0544Special


(General)FR.0667 Retirement benefit amount is lowered or removed and owed additional uc benefits

BR.0545Special


(General)FR.0667 Wage redetermination is issued and raises weekly benefit amount

Payments (General)

BR.0546Special


(General)FR.0667 Fund transfer results in underpayment of UC benefits

BR.0547Special


(General)FR.0667 The final payable week is less than the weekly benefit amount and claimant is eligible for the next extension

BR.0548Special


(General)FR.0670 Adjust funds within a claimant’s account

BR.0549Special


(General)FR.0670 Adjustment process will prevent set up of overpayment for the amount of the adjustment

BR.0550Special


(General)FR.0670 Adjustment must attach to same social security number

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Number Core Process

SubProcess

Req ID Description

BR.0551Special


(General)FR.0670 Payment has been processed from an incorrect claim/program

BR.0552Special


(General)FR.0670 Must have two eligible claims/programs for transfer

BR.0553Special


(General)FR.0670 Claims/programs must have at least one balance to transfer

BR.0554Special


(General)FR.0670 Adjustments are associated to specific weeks paid incorrectly

BR.0555Special


(General)FR.0670

Weeks paid will fall within benefit year of both claims (except for EUC/EB) -EUC/EB can be attached to prior claims but current weeks processed-Adjustment needs to be made for period outside claim year ending date

BR.0556Special


(General)FR.0670 Adjustment must include the program code of both accounts

BR.0557Special


(General)FR.0670 Adjustment amount is determined by the amount paid incorrectly (rules for different wbas)

BR.0558Special


(General)FR.0670 Adjustment credit amount cannot exceed total of weeks paid under incorrect fund

BR.0559Special


(General)FR.0670 Outstanding balances after adjustment will be routed to BPC for establishment of overpayment

Payments (General)

BR.0560Special


(General)FR.0670 The debit and credit amounts must equal

BR.0561Special


(General)FR.0670 Alert BPC to establish overpayments resulting from adjustments

BR.0562Special


(General)FR.0670 Allow a debit only transaction

BR.0563Special


(General)FR.0670 Allow a credit only transaction

BR.0564Special


(General)FR.0670 Accept adjustments to accounts with differing weekly benefit amounts

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Number Core Process

SubProcess

Req ID Description

BR.0565Special


(General)FR.0670 Check/alert for duplicate adjustments

BR.0566Special


(General)FR.0670 Check for overpayments already established for adjustment weeks

BR.0567Special


(General)FR.0670 Transfer funds without user intervention

BR.0568Special


(General)FR.0670 Manually transfer funds from account to account

BR.0569Special


(General)FR.0670

Current program fund types include:UI/UC, EUC, Tier 1, 2, 3, and 4, EB, TRA, RTAA, FAC, STC, DUA

BR.0570Special


(General)FR.0677 The system shall provide the ability to use the same warrant number for a duplicate warrant as used for the original warrant.

BR.0571Special


(General)FR.0677 The system shall provide a unique warrant number to canceled warrants being replaced with a new warrant.

BR.0572Special


(General)FR.0677 Duplicate warrant numbers use the same warrant number as the original.

A supplemental payment will be initiated when a claim is redetermined andA) the Weekly Benefit Amount is increased from the previous determination and

BR.0573Special


(General)FR.0679

and weeks have been paid at a lower weekly benefit amount and the claimant is not disqualified or ineligible for the weeks. The supplement payment will be computed to be the difference between the current weekly benefit amount and the prior weekly benefit amount x the number of weeks paid at the lower weekly benefit amount.B) the total Available Credits have been increased and the claim balance was zero (0) and the final payment was less than a full payment. The supplemental payment will be computed to be the current weekly benefit amount - the amount of the payment issued for the finalWhen a redetermination results in an increased Weekly Benefit Amount (WBA) and payments were previously made.

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Number Core Process

SubProcess

Req ID Description

BR.0574Special


(General)FR.0680

A) An overpayment will be established when a claim is redetermined and the Weekly Benefit Amount is decreased from the previous determination and weeks have been paid at a higher weekly benefit amount The amount of overpayment will computed to be the difference between the (previous weekly benefit amount - current weekly benefit amount) x the number of weeks paid at the higher weekly benefit amount.B) An overpayment will be established when a claim is redetermined and: the total Available Credits on a claim have been reduced from the prior redetermination and the total amount paid on the claim on that claim exceeds the current amount of Available Credits. The amount of overpayment will be computed to be the difference between the amount paid on the claim and the current total Available credits.When a redetermination results in removal of wages from a claim resulting in an overpayment.

BR.0575Special


FR.0681 Weekly amounts paid will be debited and subtracted from available credit balance

BR.0576Special


FR.0681 Amount of cancelled warrants will be credited back into AC balance

BR.0577Special


FR.0681 Prior claim offsets will be debited from AC balance

BR.0578Special


FR.0681 Wage redeterminations will add/delete AC balance

BR.0579Special


FR.0682 Ability to stop subsequent certification (RTW)

BR.0580Special


FR.0683 Week has processed and is pending payment

BR.0581Special


FR.0683 Week has processed and issued for paymentBR.0581Payments (Certify Weeks)

FR.0683 Week has processed and issued for payment

BR.0582Special


FR.0683 Week is pending review (adjudication, issue claims, etc.)

BR.0583Special


FR.0683 Week is disqualified for payment and the reason

BR.0584Special


FR.0683 Week processed as waiting week

BR.0585Special


FR.0684 Filed late

BR.0586Special


FR.0684 Refused work

BR.0587Special



BR.0588Special


FR.0684 The claimant has provided all needed adjudication information and payable decision issued

BR.0589Special


FR.0684 The claimant has filed an additional claim and remains eligible for benefits

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Number Core Process

SubProcess

Req ID Description

BR.0590Special


FR.0684The STC claimant and employer both validate claimant hours worked- The employer remains within the 10% - 40% threshold (configurable)

BR.0591Special


FR.0684 The TRA training institution validate attendance for certification weeks

BR.0592Special


FR.0684 The TRA claimant has current training waiver on file

BR.0593Special


FR.0685 AWI examiner can correct earnings amount entered into system

BR.0594Special


FR.0685 determine if a supplemental payment is required

BR.0595Special


FR.0685 determine if the claimant is an overpayment situation.

BR.0596Special


FR.0686If claimant is under TRA on waiver or in school (training), have exhausted their regular UI and on extended benefits, those benefits are deducted from their TRA balance.

BR.0597Special


FR.0687 First available week is determined by the Saturday date prior to the effective date of the claim (pcw = previous compensable week)

BR.0598Special


FR.0687 The week(s) presented will end on a Saturday (seven days from the pcw date)

BR.0599Special


FR.068714 Day Payment Timeliness Logic (Configurable) - Current date - 32 days = A, A < PCW = Timely Payment

BR.0600Special


FR.0687 Claimant is presented two weeks if applicable

BR.0601Special


FR.0687 If claim is exhausted weeks are not available for certification unless there is a current claim in an overpayment situation

BR.0602Special


FR.0687 If the BYE has ended and no extensions are available weeks are not available for certification

BR.0603Special


FR.0687 Funds must be available to certify weeks unless extensions are in placeBR.0603Payments (Certify Weeks)

FR.0687 Funds must be available to certify weeks unless extensions are in place

BR.0604Special


FR.0687 If redetermination has not been requested within the configurable time limit weeks are not available to certify

BR.0605Special


FR.0687 If an appeal has been filed claimants may continue to certify their weeks

BR.0606Special


FR.0687 Payment is not released until all issues are resolved

BR.0607Special


FR.0687 Weeks are routed to the appropriate work queue for completion

BR.0608Special


FR.0688 Administrator configurable number of weeks

BR.0609Special


FR.0688 Balance < wba = one week if BYE is not expired (unless extended is in affect)

BR.0610Special


FR.0688 Admin configure max number of weeks accepted fro entry in a day.

BR.0611Special


FR.0688 Manual entry of certification

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Number Core Process

SubProcess

Req ID Description

BR.0612Special


FR.0689 Will allow multiple weeks to be issued for certification

BR.0613Special


FR.0689 Will have the ability to issue a single week for certification

BR.0614Special


FR.0689 Maximum number of weeks will be administrator configurable

BR.0615Special


FR.0690 Questions presented when entering the claimants weekly certification.

BR.0616Special


FR.0691 EUC/EB unemployment will present necessary program questions

BR.0617Special


FR.0691 STC certification will present necessary program questions

BR.0618Special


FR.0691 TRA certification will present necessary program questions

BR.0619Special


FR.0691 DUA certification will present necessary federal program questions

BR.0620Special


FR.0691 RTAA certification will present necessary program questions

BR.0621Special


FR.0691When AWI users are entering certification on the claimants behalf they must have the ability to skip the questions, however if the claimant is completing the certification they are not allowed to skip the questions.

BR.0622Special


FR.0692The following reasons require employment fact finding:Claimant worked or had earnings during the week (name, address, dates worked and earnings with employer must be provided)Claimant indicated they worked full or part time (Claimant can be employed but did not earn any income during the reported week(s))

BR.0623Special


FR.0692 Claimant must identify all employers they worked for during the reporting week

The claimant does not potentially meet the following criteria and will require eligibility fact finding:- The claimant was not able to work-The claimant did not seek work

BR.0624Special


FR.0692

- The claimant was not able to work-The claimant did not seek work- The claimant was not available to work- The STC claimant was not available for all offered work and did not receive time for missing hours- The claimant indicates they are attending school- If not self employed, The DUA claimant did not contact last employer to determine if work as available- The TRA claimant did not attend all scheduled approved classes- The TRA claimant on a training waiver did not provided work search information- the claimant refused an offer of work or referral from job service office- The claimant worked and separated from an employer for potentially disqualifying reason (could require an additional claim)

BR.0625Special


FR.0692Adjudication: If the Claimant has filed the certification late, refused work, was not able and available, or had a job separation potentially disqualifying the Claimant, the system will place the certification in a pending status and link to Adjudication, “Pit List”

BR.0626Special


FR.0692If the Claimant’s benefits have exhausted or the benefit year has ended, the system will place the certification in a pending status and link to the “Submit Claims” process.

BR.0627Special


FR.0693The following reasons require employment fact finding:Claimant worked or had earnings during the week (name, address, dates worked and earnings with employer must be provided)Claimant indicated they worked full or part time (Claimant can be employed but did not earn any income during the reported week(s))

BR.0628Special


FR.0693 Claimant must identify all employers they worked for during the reporting week

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Number Core Process

SubProcess

Req ID Description

BR.0629Special


FR.0693

The claimant does not potentially meet the following criteria and will require eligibility fact finding:- The claimant was not able to work-The claimant did not seek work- The claimant was not available to work- The STC claimant was not available for all offered work and did not receive time for missing hours- The claimant indicates they are attending school- If not self employed, The DUA claimant did not contact last employer to determine if work as available- The TRA claimant did not attend all scheduled approved classes- The TRA claimant on a training waiver did not provided work search information- the claimant refused an offer of work or referral from job service office- The claimant worked and separated from an employer for potentially disqualifying reason (could require an additional claim)

BR.0630Special


FR.0693BPC: If the Claimant is in an overpayment situation and there are any remaining funds available, the system will offset the overpayment amount and issue the payment. If there are not remaining funds available this process will link to “BPC”

BR.0631Special


FR.0693Adjudication: If the Claimant has filed the certification late, refused work, was not able and available, or had a job separation potentially disqualifying the Claimant, the system will place the certification in a pending status and link to Adjudication, “Pit List”

BR.0632Special


FR.0693The system will attempt to auto-adjudicate based on the information provided by the Claimant during the Fact Finding activities. If the system cannot auto adjudicate this activity will link to Adjudication “Pit List”

BR.0633Special


FR.0693If the Claimant’s benefits have exhausted or the benefit year has ended, the system will place the certification in a pending status and link to the “Submit Claims” process.

BR.0634Special


FR.0693Notification: If the certification has been placed in a pending status or the Claimant was determined ineligible to receive benefits for any weeks being certified the system will generate a notice describing the reason(s) for the pending status or ineligibility.

BR.0635Special


FR.0694

1. Number of hours claimant worked per week prior to the disaster2. Customary hours for the claimant's occupation3. Divide hours in #1 by hours in #24. Multiply #3 by the Minimum DUA payment

BR.0636Special


FR.0694 Only distribute to straight DUA claims (claimant has not UI eligibility).

Special Issue Payment BR.0637

Special Payments

Issue Payment (Certify Weeks)

FR.0695 A STC participant may approve STC weekly work information submitted by the employer.

BR.0638Special


FR.0695 A STC participant may deny STC weekly work information submitted by the employer.

BR.0639Special


FR.0698 The claimant does not meet eligibility requirements and requires adjudication

BR.0640Special


FR.0698 The claimant has worked and needs to file an additional claim

BR.0641Special


FR.0698 The STC claimant does not agree with hours employer reported

BR.0642Special


FR.0698 The STC employer does not agree with hours claimant reported

BR.0643Special


FR.0698 Received corrected earnings

BR.0644Special


FR.0698The system shall provide the ability to prevent TRA/RTAA benefits from being distributed when a TRA training certification is not provided in the administrator defined time period.

BR.0645Special


FR.0698 RTAA claimant did not provide their paystub

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Number Core Process

SubProcess

Req ID Description

BR.0646Special


FR.0698 Filed late

BR.0647Special



BR.0648Special



BR.0649Special


FR.0698 TRA claimant has not received training certification approval

BR.0650Special


FR.0698 TRA claimant does not have a current training waiver if they are not in an approved training program

BR.0651Special


FR.0698 Filed late

BR.0652Special



BR.0653Special



BR.0654Special



BR.0655Special



BR.0656Special



BR.0657Special



BR.0658Special



BR.0659Special


FR.0698 Claimant benefit payment status will reflect the reason(s) a claimant benefit payment is pending (issues being resolved)BR.0659Payments (Certify Weeks)

FR.0698 Claimant benefit payment status will reflect the reason(s) a claimant benefit payment is pending (issues being resolved)

BR.0660Special



BR.0661Special


FR.0698 Excessive earnings

BR.0662Special


FR.0698 DUA claimant has not provided proof of employment/wages within 21 day time limit (deadline)

BR.0663Special


FR.0698 DUA claimant has not contacted their last employer

BR.0664Special


FR.0698 EB - Payment stop if work search has not been provided

BR.0665Special


FR.0698 Excessive retirement

BR.0666Special


FR.0698 Returned to full time employment

BR.0667Special


FR.0700If the employer has provided the hours worked the and the STC claimant hours match the hours provided by the employer, the user will approve the hours entered by the employer. If the hours worked do not match the user will deny the hours entered by the employer and enter in the hours worked provided by the STC claimant.

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Number Core Process

SubProcess

Req ID Description

BR.0668Special


FR.0701 The STC claimant and STC employer hours must match.

BR.0669Special


FR.0702When a claimant's certification is entered the hours entered by the employer were not approved and the hours worked according to the claimant have been entered (provided).

BR.0670Special


FR.0703If the employer has not provided the STC claimant hours worked and the STC claimant has provided their hours worked for the weeks certified the employer will be notified to authorize the hours worked provided by the STC claimant.

BR.0671Special


FR.0704 Week not already paid

BR.0672Special


FR.0704 Number weeks issued = admin config

BR.0673Special


FR.0704 Within BYE of Claim

BR.0674Special


FR.0705 Had an initial claim, returned to work, and separated from employer after returning to work

BR.0675Special


FR.0705 Additional employment needs to be provided

BR.0676Special


FR.0705 Discharged, quit, or no longer A&A documented through fact finding are routed to the appropriate process for resolution

BR.0677Special


FR.0705 Employer information is retained and attached to the claim file

BR.0678Special


FR.0706 The claimant furnishes corrected wages for weeks already processed and paid

BR.0679Special


FR.0706

• Benefit weeks that are payable after an overpayment is established can be used to repay (offset) the collectable overpayment. o No offsets can take place if a “waiver of recoupment” is placed on a claim with a date range encompassing the benefit weeks being paid. � Waivers are entered automatically on special program overpayments for a period of 30 days from the establishment of the overpayment for all tiers of EUC and Federal Additional Compensation (FAC) or any other special program that have this same mandated rule. � Waivers are also allowed to be manually entered by BPC supervisors when a request from the claimant is approved. � Waivers are also allowed to be manually entered by BPC supervisors when a request from the claimant is approved. o Federal Additional Compensation (FAC) payable weeks can only be used to offset a FAC overpayment.

BR.0680Special


FR.0706• Amount of the offset is determined by the payable amount figured in the ‘release payment’ calculation. o Taxes and child support withheld are not calculated when offsetting an overpayment.

BR.0681Special


FR.0706Overpayments set up under all tiers of EUC and FAC, and any other federal special program with the same mandated rules, can only be offset at 50% of the benefits payable under any fund.

BR.0682Special


FR.0706• Benefits payable under all tiers of EUC, and any other federal special program with the same mandated rules, can only use 50% of the payable benefits to offset any fund type overpayment.

BR.0683Special


FR.0706 • Benefits payable under FAC can only use 50% of the payable benefits to offset a FAC overpayment. (FAC payments can only offset FAC overpayments)

BR.0684Special


FR.0706• Overpayments set up under any program other than all tiers of EUC and FAC, and any other federal special program with the same mandated rules, can use benefits payable under any of those funds to offset at 100% of the payable benefits.

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Number Core Process

SubProcess

Req ID Description

BR.0685Special


FR.0706

• Current claim (same claim or same program) offsets do not affect that claim’s available credit balance.o Amount of the offset is determined by the payable amount figured in the ‘release payment’ calculation.� Taxes and child support withheld are not calculated when offsetting an overpayment.o If the offset is reversed or backed out, the offset week is payable to the claimant if there are available credits.o If same claim has a zero available credit balance and is still within the BYE of the claim, a valid claimed week can be used to offset the overpayment by the payable amount figured in the ‘release payment’ calculation.� If no extensions in effect and there is an overpayment balance and the claim exhausts prior to the Benefit Year End (BYE) system will continue to present weeks to claim for offsetting purposes until the overpayment is repaid or the claim BYEs.

BR.0686Special


FR.0706

• Prior claim (different claim or different program) offsets will affect that claim’s available credit balance.o Amount of the offset is determined by the payable amount figured in the ‘release payment’ calculation.� Taxes and child support withheld are not calculated when offsetting an overpayment.o The available credits of the paying claim or program will be reduced by the amount of the offset.o The available credits of the overpaid claim or program will be increased by the amount of the offset applied.o FAC program is the only program that does not have an available credit balance so no adjustments can be made to a balance. o If the offset is reversed or backed out and the prior claim offset warrant is cancelled which restores available credits to the claim, the offset week is now payable to the claimant.

BR.0687Special


FR.0706 The system shall provide the ability to apply offsets towards an existing overpayment only when the benefit week is payable.

BR.0688Special


FR.0706If a claimant was issued a DUA Monetary Determination pending proof of wages and does not provide the acceptable proof within 21 days of filing the claim for DUA unemployment compensation will go into an overpayment status.

BR.0689Special


FR.0707 The benefit year on the current claim has expired

BR.0690Special


FR.0707 Establish a new claim using the current base period

BR.0691Special


FR.0707 System will recognize and issue the first week(s) that should be processed under the transitional claimBR.0691Payments (Certify Weeks)

FR.0707 System will recognize and issue the first week(s) that should be processed under the transitional claim

BR.0692Special


FR.0707 Claimant must have worked since they filed the initial claim and have earned enough money unless they're under an extension or in TRA

BR.0693Special



BR.0694Special



BR.0695Special



BR.0696Special



BR.0697Special



BR.0698Special



BR.0699Special



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Number Core Process

SubProcess

Req ID Description

BR.0700Special



BR.0701Special


FR.0708 Filed late

BR.0702Special



BR.0703Special



BR.0704Special



BR.0705Special



BR.0706Special


FR.0708 Filed late

BR.0707Special



BR.0708Special



BR.0709Special



BR.0710Special



BR.0711Special



BR.0712Special



BR.0713Special


FR.0708 The TRA claimant has current training waiver on fileBR.0713Payments (Certify Weeks)


BR.0714Special



BR.0715Special



BR.0716Special



BR.0717Special



BR.0718Special


FR.0708 EB - Payment stop if work search has not been provided

BR.0719Special



BR.0720Special



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Number Core Process

SubProcess

Req ID Description

BR.0721Special


FR.0709

The following program types require a waiting period week to be served.• Regular Claim• UCX Claim• UCFE Claim• CWC Claim• STC

BR.0722Special


FR.0709

The following program types do not require that a waiting period week be served.• DUA• TRA• EB• Federal Extended Benefits

BR.0723Special


FR.0709 A straight DUA claim does not have a waiting week, UI claim with a DUA attachment being paid UI does serve a waiting week.

BR.0724Special


FR.0709 A claimant is required to serve a waiting period week during each benefit year.

BR.0725Special


FR.0709

The conditions that must be met for a valid waiting period week are:• The claimant must be monetarily eligible for benefits.• No outstanding issues or stops should be present for the week.• The claimant does not have excessive earnings for the week.• The claimant did not work full-time.

BR.0726Special


FR.0710 The claimant receives partial pay for a week due to exhaustion of fund but is now eligible under another program type (euc to euc2)

BR.0727Special


FR.0710Current program fund types include:UI/UC, EUC, Tier 1, 2, 3, and 4, EB, TRA, RTAA, FAC, STC, DUA

BR.0728Special


FR.0711 Claimant may choose: electronic funds transfer, paper warrant, or debit card

BR.0729Special


FR.0711 Claimant has option to change method of payment.BR.0729Payments (Certify Weeks)

FR.0711 Claimant has option to change method of payment.

BR.0730Special


FR.0711 The system shall provide a mechanism to change the method a claimant receives their UC benefits.

BR.0731Special


FR.0712 First available week is determined by the Saturday date prior to the effective date of the claim (pcw = previous compensable week)

BR.0732Special


FR.0712 The week(s) presented will end on a Saturday (seven days from the pcw date)

BR.0733Special


FR.0712 Last week paid to know which weeks to issue

BR.0734Special



BR.0735Special



BR.0736Special



BR.0737Special



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Number Core Process

SubProcess

Req ID Description

BR.0738Special



BR.0739Special



BR.0740Special



BR.0741Special


FR.0713 Filed late

BR.0742Special



BR.0743Special



BR.0744Special



BR.0745Special



BR.0746Special


FR.0713 Filed late

BR.0747Special



BR.0748Special



BR.0749Special



BR.0750Special



BR.0751Special



BR.0751Payments (Certify Weeks)

FR.0713- The employer remains within the 10% - 40% threshold (configurable)

BR.0752Special



BR.0753Special



BR.0754Special



BR.0755Special



BR.0756Special



BR.0757Special



BR.0758Special



BR.0759Special


FR.0713 EB - Payment stop if worksearch has not been provided

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Number Core Process

SubProcess

Req ID Description

BR.0760Special



BR.0761Special



BR.0762Special


FR.0714 Each issue preventing payment has been resolved

BR.0763Special


FR.0714 Do not pay more than one WBA in a week

BR.0764Special


FR.0714 Payment based on weekly benefit amount (WBA)

BR.0765Special


FR.0714Certifications that have linked to other processes will be placed in a pending status; the system will issue the payment once the reason for the pending status has been cleared

BR.0766Special


FR.0715

STC: In order to be considered partially unemployed and therefore eligible for partial unemployment benefits, they must earn less than their WBA (full or STC), so if they have earned greater than or equal to their WBA, they are not payable

Once that has been determined, take the earnings from the part-time employment, subtract the earnings allowance (8 x federal hourly minimum wage) from the earnings and subtract the difference from the regular or STC weekly benefit amount.1. Round up any partial dollar amounts to the next higher dollar amount. (I think that we still have to confirm that this is done first. I’ll ask Denise if she can confirm that for us.) 2. Is amount less than the full wba or STC wba?a. If no, no payment is due.b. If yes, i. subtract earnings allowance from rounded earnings

ii. deduct difference, if any, from full wba or STC wba

iii. claimant is entitled to the difference443.036(39)(a) - An individual shall be deemed "totally unemployed" in any week during which he or she performs no services and with respect to which no 443.036(39)(a) - An individual shall be deemed "totally unemployed" in any week during which he or she performs no services and with respect to which no earned income is payable to him or her, or shall be deemed "partially unemployed" in any week of less than full-time work if the earned income payable to him or her with respect to such week is less than his or her weekly benefit amount.

Total - Each eligible individual who is totally unemployed in any week is paid for the week a benefit equal to her or his weekly benefit amount.

Partial.--Each eligible individual who is partially unemployed in any week is paid for the week a benefit equal to her or his weekly benefit less that part of the earned income, if any, payable to her or him for the week which is in excess of 8 times the federal hourly minimum wage. These benefits, if not a multiple of $1, are rounded downward to the nearest full dollar amount.

BR.0767Special


FR.0715TRATRA claimants in approved training can earn up to WBA without deduction-Earnings over the WBA will follow standard earnings disregard

BR.0768Special


FR.0715

Basic TRA:EUC and EB deducted from balanceClient in full time school can work and earn up to wba without deductionEarnings over WBA are subject to standard earnings disregard52 X WBA – UI AC = basic TRAFirst week of entitlement for TRA beginning on or after the date of certification (provided all requirements are met)

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Number Core Process

SubProcess

Req ID Description

BR.0769Special


FR.0715

Extended TRA:Up to 78 more weeks after basic exhaustedEnrolled in fulltime trainingtake the end of training, number of weeks remaining * the WBA = extended benefits

BR.0770Special


FR.0715

Remedial Training:Must be approved for remedial training at the time claimant is initially placed into approved trainingUp to 26 weeks after basic and extended are exhaustedEnrolled in full time trainingnumber of weeks in remedial * weekly benefit amount = remedial benefit (cannot exceed 26 weeks)

BR.0771Special


FR.0715

RTAA:Worker has not received TRA, the earlier of:Up to two years from date on which workers exhausts all rights to UI; or up to two years from the date on which the worker was reemployed

Worker has received TRA104 weeks beginning on the date on which the worker was reemployed minus the total number of weeks for which the worker received TRAFormula = 104 (max # of weeks) minus ## (weeks of TRA received) = XX (eligibility period (x))

BR.0772Special


FR.0715 Earnings disregard before deduction from benefits is (8 x federal minimum wage)

BR.0773Special


FR.0715 Retirement deduction

BR.0774Special


FR.0715

DUA:The DUA benefit amount for a DUA claimant is greater than zero if the claimant has covered wages in the DUA base period.The minimum DUA benefit amount is paid until proof of wages is provided. The system needs to pay DUA clients who worked full time at the minimum even if their wages do not justify it.DUA operates on a different base period than UI. DUA uses last tax year as base period.

BR.0775Special


FR.0715

UIWBA for UI = high quarter of wages in the base period divided by 26.

This information is captured in initial claim process. Claimant must have wages in two quarters; total base period wages equal to at least 1.5 times the high quarter; total base period wages of $3400; available credits (total UI to draw) = 25% of total in base period; and WBA is high qtr divided by 26

BR.0776Special


FR.0715 Deduct Child support withholding if applicable

BR.0777Special


FR.0715 Add Federal additional compensation (if in affect)

BR.0778Special


FR.0715 Deduct Federal withholding if requested

BR.0779Special


FR.0715 A DUA payment is stopped if the DUA claimant did not provide proof within the administrator-configurable (21 days) time period.

BR.0780Special


FR.0715 The system shall provide the ability to determine the DUA benefit amount for a DUA claimant as defined in US DOL ETA 356 Handbook, as revised.

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Number Core Process

SubProcess

Req ID Description

BR.0781Special


FR.0715 Fla. Stat. § 443.1116 (7), (2009) Eligibility for Benefits (weekly certification): maximum benefit allowance and duration

BR.0782Special


FR.0715 Fla. Stat. § 443.1116 (8) (2009) Eligibility for Benefits (weekly certification):

BR.0783Special


FR.0715 20 CFR 625.6: Details the appropriate DUA weekly amount; jurisdictions; reductions

BR.0784Special


FR.0715

RTAA payment limitMax pay is $12,000 over eligibility periodDetermine max RTAA available benefit:Factors: X = eligibility period, Y = 104 weeks, Z = $12,000 (max pay)Ratio: x/y = ratioFormula: (x/y)*z = RTAA benefit

RTAA subsidy is based on a percentage of the difference between the wages the worker received from the TAA employer at the time of separation and the wages the worker receives on new jobFactors: o = annualized separation wages; n = annualized new wages; h = current hours per week / old hours per week (variable percentage based on reduced hours per week)

O = hourly rate x hours worked during last full week of employment x 52N = hourly rate at new job x hours worked during first full week at new job x 52H = current hours per week divided by hours per week from old job

For full – time employment, RTAA weekly benefit = (o-n)*.50 divided by 52For part – time employment, RTAA weekly benefit = ((o – n) * h *.50) divided by 52

BR.0785Special


FR.0715 Each time a paystub is submitted.

Special Issue Payment Paystubs are required each time the claimant certifies their weeks. System must recalculate the claimants weekly benefit amount based on the claimant's BR.0786

Special Payments

Issue Payment (Certify Weeks)

FR.0715Paystubs are required each time the claimant certifies their weeks. System must recalculate the claimants weekly benefit amount based on the claimant's paystub.

BR.0787Special

PaymentsProcess Returned

WarrantsFR.0718 has updated address

BR.0788Special


WarrantsFR.0718 When the claimant's address used to mail the original warrant is modified

BR.0789Special


WarrantsFR.0718 Credits must be available

BR.0790Special


WarrantsFR.0719

If the USPS indicated the reason for the retuned mail is “Temporarily Away”, the system will route the respective claimant account to Adjudication for resolution and prevent future payments from being made

BR.0791Special


WarrantsFR.0719 If the claimant’s address in the system has not changed since the returned warrant was mailed, “Cancel Warrant”

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Number Core Process

SubProcess

Req ID Description

BR.0792Special


WarrantsFR.0719 If the claimants address has been updated since the returned warrant was originally mailed, the warrant is re-mailed

BR.0793Special


WarrantsFR.0720 The system shall provide the ability to …. Based on the reason a warrant was returned as undeliverable by the USPS

BR.0794Special


WarrantsFR.0720

If the USPS indicated the reason for the retuned mail is “Temporarily Away”, the system will route the respective claimant account to Adjudication for resolution and prevent future payments from being made.

BR.0795Special


WarrantsFR.0720


BR.0796Special


WarrantsFR.0720 If the claimant’s address in the system has not changed since the returned warrant was mailed, the warrant is canceled.

BR.0797Special


WarrantsFR.0720 If the claimants address has been updated since the returned warrant was originally mailed, the returned warrant is remailed.

BR.0798Special


WarrantsFR.0722 If a stop on the warrant already exists terminate process

BR.0799Special


WarrantsFR.0722 If the reason the warrant was undeliverable is set to Temporarily Away the issue will need to be adjudicated

BR.0800Special


WarrantsFR.0722 If a stop on the warrant already exists this process is terminated.

BR.0801Special


WarrantsFR.0722


BR.0802Special


WarrantsFR.0722


BR.0803Special


WarrantsFR.0722 If the claimant’s address in the system has not changed since the returned warrant was mailed, the warrant is canceled.

BR.0804Special


WarrantsFR.0722 If the claimants address has been updated since the returned warrant was originally mailed, the returned warrant is remailed.

BR.0805Special


WarrantsFR.0725 The system will cancel the returned warrant if the Claimant’s address in the system has not changed since the returned warrant was originally mailed

BR.0806Special


WarrantsFR.0725 The system will record the status of the warrant to include the date the warrant was destroyed

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Number Core Process

SubProcess

Req ID Description

BR.0807Special


WarrantsFR.0725 The funds are restored into the claimant's account

BR.0808Special


WarrantsFR.0725 The program fund source is credited

BR.0809Special


WarrantsFR.0725 If warrant has not been cashed after 12 months from the issue date

BR.0810Special


WarrantsFR.0727 If warrant has not been cashed after 12 months from the issue date

BR.0811Special


WarrantsFR.0730 The system will present a list of Claimants pending receipt of their re-mailed warrants whose addresses have been updated since the warrant was returned

BR.0812Special


WarrantsFR.0730 The system will save which warrants were selected as ready to print.

BR.0813Special


WarrantsFR.0730 The system will print the list of warrants ready to be printed

BR.0814Special


WarrantsFR.0730 The System will print the envelopes to include the Claimant’s address

BR.0815Special


FR.0732Claimant will begin receiving benefit via EFT only after their EFT request has been validated by the banking institutions. Payments are made via warrant or debit card until EFT is confirmed.

BR.0816Special


FR.0733Claimant will begin receiving benefit via EFT only after their EFT request has been validated by the banking institutions. Payments are made via warrant or debit card until EFT is confirmed.

BR.0816Payments Transfer (EFT)

FR.0733debit card until EFT is confirmed.

BR.0817Special


FR.0734 The system will change the method of receiving UC benefits to a warrant when an EFT reject has been identified.

BR.0818Special


FR.0734System will send a replacement paper warrant immediately to claimant (pending no issues have surfaced preventing payment)Future payments will be via warrant until updated by claimant

BR.0819Special


FR.0735 Use claimant preferred method of payment (other than EFT), if none selected default to warrant

BR.0820Special

PaymentsDuplicate Affidavit FR.0738 Claimant can request on-line or send a request via the intake process to AWI. If request is sent to AWI, AWI will enter the request.

BR.0821Special

PaymentsDuplicate Affidavit FR.0739 If the original warrant was not cashed a duplicate warrant affidavit is provided to the claimant.

BR.0822Special

PaymentsDuplicate Affidavit FR.0739 if the original warrant was canceled a new warrant is issued pending there are no issues with the claimants account

BR.0823Special

PaymentsDuplicate Affidavit FR.0739 If the original warrant was cashed a copy of the cashed warrant is retrieved.

BR.0824Special

PaymentsDuplicate Affidavit FR.0740 The system will issue a new duplicate warrant to the claimant if the original warrant was canceled

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Number Core Process

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Req ID Description

BR.0825Special

PaymentsDuplicate Affidavit FR.0740 if the warrant is cashed a duplicate cannot be generated

BR.0826Special

PaymentsDuplicate Affidavit FR.0740 missing warrant must be outstanding

BR.0827Special

PaymentsDuplicate Affidavit FR.0740 claimant must complete an affidavit for replacement

BR.0828Special

PaymentsDuplicate Affidavit FR.0740 A stop must be placed on the outstanding warrant

BR.0829Special

PaymentsDuplicate Affidavit FR.0740 A duplicate warrant cannot be issued within 14 days (configurable) from the date the original warrant was issued

BR.0830Special

PaymentsDuplicate Affidavit FR.0740 The system shall provide the ability to issue a duplicate warrant when an original warrant has been canceled.

BR.0831Special

PaymentsDuplicate Affidavit FR.0745 Received from DFS

BR.0832Special


PacketsFR.0747 Based on the forgery affidavit submitted by the claimant. (AWI to evaluate and make the determination)

BR.0833Special


PacketsFR.0750 The original warrant was not forged.

BR.0834Special


PacketsFR.0751 Investigation must conclude the original warrant was forged.

BR.0835Special


PacketsFR.0751 The forgery determination must be entered in the system identifying the original warrant was forged.

BR.0836Special

PaymentsBeneficiary

AffidavitFR.0752 IF DOH has notified AWI the claimant is deceased, the system will place a stop claim on the claimant's account.

BR.0837Special

PaymentsBeneficiary

AffidavitFR.0753 The date received from the Department of Health is cross matched with U.C. claims data

BR.0838Special

PaymentsBeneficiary

AffidavitFR.0754 Claimant weeks have been certified after the claimant's date of death.BR.0838

Payments AffidavitFR.0754 Claimant weeks have been certified after the claimant's date of death.

BR.0839Special

PaymentsBeneficiary

AffidavitFR.0755

The system shall allow an overpayment to be established on a non-claimant when the recipient of benefits paid after the death of the claimant is identified from the investigation

BR.0840Special

PaymentsBeneficiary

AffidavitFR.0756

Copy of claimant's death certificate must be providedReturn original warrant (must be certified)Complete and notarize beneficiary affidavitMust be eligible beneficiary (spouse, child over 18, parent)Weeks must have been claimed or issued prior to the deathWeeks must be eligible for payment

BR.0841Special

PaymentsBeneficiary

AffidavitFR.0756 If the beneficiary affidavit is approved a claimant's beneficiary can receive a deceased claimant's UC benefits that have not been redeemed.

BR.0842Special

PaymentsBeneficiary

AffidavitFR.0757 The system shall provide the ability to place a stop claim on a deceased claimant's account.

BR.0843Special

PaymentsBeneficiary

AffidavitFR.0757 Cease overpayment collection

BR.0844Special

PaymentsBeneficiary

AffidavitFR.0757 1099s are still mailed

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Number Core Process

SubProcess

Req ID Description

BR.0845Special

PaymentsBeneficiary

AffidavitFR.0757 1099s are still generated for deceased claimants

BR.0846Special

PaymentsBeneficiary

AffidavitFR.0757 Upon notification a claimant is deceased. Notification entered by a user and/or via DOH Vital Statistics system interface.

BR.0847Special

PaymentsBeneficiary

AffidavitFR.0760 Receive death notice from DOH

BR.0848Special

PaymentsBeneficiary

AffidavitFR.0760 Beneficiary advises of claimants death

BR.0849Special

PaymentsBeneficiary

AffidavitFR.0762 The claimant's beneficiary can only receive the deceased claimant's benefit payment that have not been redeemed.

BR.0850Special

PaymentsBeneficiary

AffidavitFR.0763 The system will cancel the original warrant issued

BR.0851Special

PaymentsBeneficiary

AffidavitFR.0763

The system shall provide the ability to cancel a claimant's previously issued UC benefit payment upon receipt of the beneficiary affidavit and death certificate.

BR.0852Special

PaymentsGenerate Duplicate

1099/49TFR.0765 Current retention period is 5 years

BR.0853Special


FR.0769when a wage determination is returned as undeliverable and the claimants mailing address has not been modified since the wage determination was originally mailed.

BR.0854Special


FR.0769When a warrant was returned as undeliverable and the claimants mailing address has not been modified since the wage determination was originally mailed.

BR.0855Special


FR.0772when the claimant’s wage determination notice is returned undeliverable and the claimants mailing address has been updated since the wage determination was mailed.

BR.0856Special

PaymentsChild Support FR.0775 % amount provided by DOR not to exceed 50% of WBA

60BB-5.027 Appeal to the Unemployment Appeals Commission

If the appeals referee receives a written communication from a party which expresses disagreement with or otherwise indicates a desire to appeal a BR.0857 Appeals Appeals (General) FR.0776

If the appeals referee receives a written communication from a party which expresses disagreement with or otherwise indicates a desire to appeal a decision, the referee shall immediately forward it to the Unemployment Appeals Commission. This section does not supersede the provisions regarding dismissal decisions entered pursuant to Rules 60BB- 5.017 and 60BB-5.022, F.A.C.

BR.0858 Appeals Appeals (General) FR.0778A copy of the appealed determination should be in the case file, as well as a copy of the wage transcript and each automated determination issued on the claim. The case file should also include adjudication documents from claimant or employer if any and need the appeal and any additional documents received from a party.

BR.0859 Appeals Appeals (General) FR.0779

60BB-5.024 Conduct of the Hearing

(e) All documents introduced as evidence shall be labeled and certified by the appeals referee as being the actual document received or a true and correct photocopy thereof. Whenever practicable, demonstrative and physical evidence shall also be labeled and placed in the record; otherwise it shall be described in detail on the record by the referee.

BR.0860 Appeals Appeals (General) FR.0781Reporting criteria are contained in US Department of Labor ET Handbook 382, Handbook for Measuring Unemployment Insurance Lower Authority Appeals Quality.

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60BB-5.014 Scheduling of Hearings

Documents which are not available to all parties or their representatives and the public at the time of hearing may not be considered by the appeals referee, absent waiver.

BR.0862 Appeals Appeals (General) FR.0788 As outlined in the Special Deputy Manual.

BR.0863 Appeals Appeals (General) FR.078860BB-2.035 Protests of Liability, Assessment, Reimbursements, and Tax Rate - Special Deputy Hearings

(14) Appeals Procedures. Appeals procedures will be in accordance with Section 120.57, F.S., and this rule.

BR.0864 Appeals Appeals (General) FR.0790 In accordance with Rule 9.190, Florida Rules of Appellate Procedure.


60BB-5.016 Continuances

(1) The appeals referee shall, upon request of a party or upon the referee’s own motion, continue a hearing for good cause.(2) Requests for continuance shall state the reasons therefor and must be made either in writing prior to the hearing or orally on the record at the hearing.(3) Upon receipt of a continuance request prior to the scheduled date of the hearing, the appeals referee shall immediately consider it and provide written notice of the referee’s ruling to the parties.(a) If granted, the appeals referee shall notify the parties of the rescheduled hearing date in the manner prescribed by these rules.(b) If denied, the appeals referee shall proceed in accordance with these rules.(c) If it does not appear that the parties will receive the appeals referee’s written ruling on the request prior to the scheduled date of the hearing, the referee shall, nevertheless, mail the ruling, but also convene the hearing and notify any parties in attendance of the ruling. If the request is granted, the referee shall adjourn; if it is denied, the referee shall proceed.(4) If a continuance request is made during the course of a hearing, the appeals referee shall enter the ruling on the motion into the record and then proceed or adjourn.(5) If subsequent to hearing, but prior to rendition of decision, the appeals referee decides that additional hearing is necessary, the parties shall be so advised in writing.

BR.0866 Appeals Appeals (General) FR.0793 Special Deputy, EUC, EB, DUA, TRA.


Promptly notify the parties whether the request for a continuance was granted or denied. If denied, proceed with the hearing. Rule 60BB-5.016(3), F.A.C., requires mailing a written ruling even if receipt prior to the scheduled hearing date is unlikely. In that circumstance, unless all parties were notified of the ruling by telephone, convene the hearing as scheduled and notify any parties who are prepared to participate of the ruling. A request for continuance does not automatically stay the proceedings.

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60BB-2.035 Protests of Liability, Assessment, Reimbursements, and Tax Rate - Special Deputy Hearings

(13) Continuance. The special deputy may, upon request of a party or upon the special deputy’s own motion, continue a hearing for good cause.

(a) Requests for continuance must state the reasons therefore and be made either in writing prior to the hearing or orally on the record at the hearing.(b) The special deputy must immediately consider the request for continuance and provide written notice of the ruling to the parties.

1. If granted, the special deputy will so notify the parties in writing.2. If denied, the appeals referee will so notify the parties in writing and proceed with the hearing as scheduled.3. If it does not appear that the parties will receive a mailed ruling prior to the scheduled date of the hearing, the special deputy will nevertheless mail the ruling. If the request is denied the special deputy will proceed with the hearing. If the request is granted, the Office of Appeals will attempt to so notify each party by telephone.4. If a continuance request is made during the course of a hearing, the special deputy will enter the ruling on the motion into the record and then proceed or adjourn.5. If subsequent to hearing, but prior to rendition of a Recommended Order, the special deputy decides an additional hearing is necessary, the parties shall be so advised in writing.

BR.0869 Appeals Appeals (General) FR.0796 See Appeals Application report UABAR048, "Office of Appeals, List of Issues".

BR.0870 Appeals Appeals (General) FR.0797 As defined in the Appeals Application Manual.

BR.0871 Appeals Appeals (General) FR.0799 Standard or custom notes may be added to the hearing notice.

BR.0872 AppealsBenefit Appeals

IntakeFR.0803

Pursuant to Section 443.15,1 FS, when an associate in UC Benefits issues a determination, an adversely affected claimant or employer may file an appeal regarding eligibility, qualification, experience rate charges, child support deductions, overpayment, and/or fraud.


IntakeFR.0803

Base period employers with indirect interest in an issue pursuant to Section 443.091, FS, such as whether the claimant is able to work and available for work, have standing to appeal, pursuant to Port Carriers, Inc. v. Simmons, 412 So.2d 910 (Fla. 1st DCA 1982).

An employer may not, in any proceeding involving his or her contribution rate or liability for contributions, contest the chargeability to his or her employment


IntakeFR.0803

An employer may not, in any proceeding involving his or her contribution rate or liability for contributions, contest the chargeability to his or her employment record of any benefits paid in accordance with a determination, redetermination, or decision under s. 443.151, except on the ground that the benefits charged were not based on services performed in employment for him or her and then only if the employer was not a party to the determination, redetermination, or decision, or to any other proceeding under this chapter, in which the character of those services was determined.


IntakeFR.0804

When a non-monetary determination results in an overpayment of benefits due to a retroactive denial of benefits, the two determinations may be combined. An appeal to a combined determination will be considered an appeal to all issues addressed on the protested determination(s).

Note: Determinations may not be combined for employers or employer representatives.


IntakeFR.0805 Internet, email, mail, hand delivery, fax, commercial carrier, phone.


IntakeFR.0807

60BB-5.002 Persons Entitled to File Appeals

Any person entitled by law to notice of a determination or redetermination issued pursuant to Section 443.151(3), Florida Statutes, whose substantial interest is adversely affected thereby may file an appeal from that determination or redetermination.


IntakeFR.0807

Base period and non-base period employers with direct interest in an issue are considered to be adversely affected if benefits are allowed because an excess of benefits paid from the trust fund may cause a general tax increase affecting all employers.

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IntakeFR.0807

If only one appeal was filed but several adverse determinations exist, telephone contact may be needed to verify the appellant’s intent, that is, whether the appeal document was intended to appeal more than one adverse determination.


IntakeFR.0809

443.151 Procedure concerning claims

2. If an appeal of an original determination is pending when a redetermination is issued, the appeal unless withdrawn is treated as an appeal from the redetermination.


IntakeFR.0811

60BB-5.008 Appearances.

Any person compelled to appear, or who appears voluntarily, at any proceeding before an appeals referee may, at his or her own expense, be accompanied, represented or advised by an attorney or authorized representative.


IntakeFR.0811

An authorized representative who is not listed on the determination and files an appeal on the website will be required to complete a Notice of Appearance on-line before completing the appeal. If an employer representative is identified on the appealed determination, a Notice of Appearance is not necessary.


IntakeFR.0811

Each party and/or its representative has the right to participate in the entire hearing, that is, to hear all testimony and view all evidence. An authorized representative may be a person with power of attorney, executor of a party’s estate, a legal representative, or any person authorized to represent the party. If the representative has not filed a Notice of Appearance or provided written authorization to represent the party, the information may be accepted on the record at the hearing.


IntakeFR.0812 AWI contract FL715, as amended.


IntakeFR.0812

443.051 Benefits not alienable; exception, child support intercept

(a) The Department of Revenue shall, at least biweekly, provide the Agency for Workforce Innovation with a magnetic tape or other electronic data file disclosing the individuals who owe support obligations and the amount of any legally required deductions.


IntakeFR.0812

An appealable determination may be issued in letter format, advising that part or all of a claimant’s benefits will be intercepted for child support obligations being enforced by the Department of Revenue, pursuant to Section 443.051(3), FS. Upon receiving an appeal, the Clerk’s Office will request from the Child Support Unit a copy of the Court Order authorizing the deduction.


IntakeFR.0813

The Agency for Workforce Innovation does not have standing to appeal its own determinations. Pursuant to Section 443.151(3)(c), F.S., it has the ability to issue redeterminations when an error was made or new information is discovered.

BR.0887 AppealsIntake

FR.0813issue redeterminations when an error was made or new information is discovered.


IntakeFR.0814

60BB-5.005 Time for Filing Appeal.

(1) The appeal shall be filed within 20 calendar days of the date the determination or redetermination was mailed to the appellant’s last known address or, in the absence of mailing, the date of delivery to the appellant.


IntakeFR.0814

60BB-5.006 Computation of Time. (1) In computing any period of time prescribed or allowed by these rules, the date of the issuance of a determination, redetermination, order, decision or notice shall not be counted. The last day of the period shall be counted unless it is a Saturday, Sunday or holiday; in which event, the period shall run until the end of the next day that is not a Saturday, Sunday or holiday.(2) For the purpose of this section, "holiday" means:(a) Those dates so designated by Section 110.117, Florida Statutes;(b) Any other day on which the offices of the Agency for Workforce Innovation are closed; and(c) Any other day on which the United States Postal Service is closed.

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IntakeFR.0815

60BB-5.003 Form of Appeal.

(1) Any legible written notice filed in accordance with these rules which expresses disagreement with or otherwise indicates a desire to appeal a determination or redetermination shall constitute an appeal.

(2) Any person entitled to file an appeal may obtain a printed appeal form (AWI-A100, Notice of Appeal), Rev. 4/01, incorporated herein by reference, at any of the locations listed in subsections 60BB-5.004(1), (2), and (3), F.A.C., and at any location providing unemployment claim information. Use of the form is not mandatory; however, whatever instrument is used, it shall include the following information:

(a) The name and social security account number of each claimant, if any, involved;(b) The name of each employer, if any, involved;(c) The date and subject matter of the determination; and(d) A brief statement of the reasons for disagreement with the determination.

(3) Failure to include all of the information listed in subsection (2) will not constitute cause for rejection of the appeal, but may result in unnecessary delay in processing the appeal and scheduling it for hearing.


IntakeFR.0821

50BB-5.005 Time for Filing Appeal

(3) Appeals filed by mail shall be considered to have been filed when postmarked by the United States Postal Service. Appeals filed by hand delivery or facsimile shall be considered to have been filed when date stamped received at the authorized location.

(4) Upon receipt of an appeal delivered in person or by facsimile transmission, the Commission, Agency for Workforce Innovation, or Office of Appeals employee shall record the date of receipt on the appeal document.


IntakeFR.0821

Rule 60BB-5.005, F.A.C., provides that faxed appeals are considered filed when date-stamped received at an authorized location. The appellant may, however, be able to establish an earlier filing date. Competent testimony about when it was sent, especially if corroborated by a fax confirmation, can rebut the date the appeal was stamped as received. (See Langworthy v. UAC, 858 So.2d 1187 (Fla. 2d DCA 2003).

Benefit Appeals The UAC concluded in Order #95-01651 (April 13, 1995) that receipt within one week after the mailing date shown on the determination supports a BR.0893 Appeals

Benefit Appeals Intake

FR.0821The UAC concluded in Order #95-01651 (April 13, 1995) that receipt within one week after the mailing date shown on the determination supports a presumption that the determination was properly mailed.


IntakeFR.0821

The following court cases address timeliness of an appeal:Albrecht v. UAC, 869 So.2d 758 (Fla. 5th DCA 2004)Stanley v. UAC, 864 So.2d 1160 (Fla. 4th DCA 2003)Frederick v. UAC, 834 So.2d 957 (Fla. 3d DCA 2003)Testa v. UAC, 779 So.2d 339 (Fla. 2d DCA 2000) Spiegel v. Frazel Histo-Path Lab, Inc., 624 So.2d 790 (Fla. 4th DCA 1993)Brake v. UAC, 473 So.2d 774 (Fla. 3d DCA 1985)


IntakeFR.0821 If not filed timely, the appeal will be dismissed. The dismissal decision is limited to Findings of Fact and Conclusions of Law on the timeliness issue.


IntakeFR.0822

A copy of the appealed determination should be in the case file, as well as a copy of the wage transcript and each automated determination issued on the claim. The case file should also include adjudication documents from claimant or employer if any and need the appeal and any additional documents received from a party.

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IntakeFR.0824

60BB-5.005 Time for Filing Appeal.

(1) The appeal shall be filed within 20 calendar days of the date the determination or redetermination was mailed to the appellant’s last known address or, in the absence of mailing, the date of delivery to the appellant.


IntakeFR.0824

60BB-5.007 Late Filing of Appeals

(1) If it appears that the appeal initiating the proceedings was not filed within the time allowed by law, the appeals referee shall notify the parties that timeliness of the appeal shall be one of the issues to be considered at the hearing.


IntakeFR.0824

Competent evidence of non-receipt or late receipt of a determination may successfully rebut the presumption that the determination was mailed on the date indicated on its face. See UAC Order 03-09526 (October 9, 2003) and Carrigan v. UAC, 615 So.2d 216 (Fla. 5th DCA 1992).


IntakeFR.0824

When an appeal is not filed within 20 calendar days after the mailing date of an open-ended determination on an eligibility issue (one that denies benefits but does not require earnings to overcome the denial), jurisdiction begins 20 calendar days prior to the appeal filing date. For example, if a determination mailed March 1 holds a claimant ineligible as of February 1 and an appeal is filed March 31, jurisdiction begins March 11. See UAC Orders #85-1327F (May 15, 1985) and #06-01207 (March 27, 2006).


IntakeFR.0824

When filed on the internet, the computer will calculate a timely appeal date and request information about any apparent late filing. Appellants who file on the internet are informed that an appeal is not filed until a confirmation number is received. The date the confirmation number is generated by the website is the filing date of an internet appeal. An appellant should be asked to produce a confirmation number or a screen print of the internet appeal if the filing date is in question. The filing date of an appeal filed by Internet is the date the computer generated a confirmation number. The appellant may, however, be able to establish an earlier filing date, but only if filed by another method.


IntakeFR.0827 An administrator/scheduler may assign cases or hearing officers may be responsible for selecting cases.


IntakeFR.0828 New cases are docketed for Remands and associated with the original case.

Associated cases include those of claimants involved in more than one appeal (companion cases); the previous and new case resulting from a UAC remand


IntakeFR.0829

Associated cases include those of claimants involved in more than one appeal (companion cases); the previous and new case resulting from a UAC remand for additional action (remand cases), the previous and new case resulting from a recision decision (recdec cases), labor dispute and other cases where more than one claimant became unemployed at about the same time from the same employer for the same reason (consolidated cases), and appeals that are redocketed after being dismissed without prejudice. Associated cases are cross-referenced with the docket numbers and type of association.


IntakeFR.0829

Files for claimants or employers who are involved in more than one case should generally be associated and hearings scheduled consecutively to minimize inconvenience to the parties.


IntakeFR.0830 See Appeals Referee Manual, Chapter 6, paragraph A.4, "Determine the Issues".


IntakeFR.0831

The Office of Appeals resolves disputed employer tax liability, tax rate, and reimbursement determinations issued by the Department of Revenue, pursuant to Section 443.141, F.S. Certain special deputies in the Office of Appeals are assigned to hear these cases and issue recommended orders for the Director’s consideration. Rules for special deputy hearings are contained in Rule 60BB-2.035, F.A.C.


IntakeFR.0831 30, 45, and 90 day

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IntakeFR.0832

443.151 Procedure concerning claims

(b) Determinations in labor dispute cases.--Whenever any claim involves a labor dispute described in s. 443.101(4), the Agency for Workforce Innovation shall promptly assign the claim to a special examiner who shall make a determination on the issues involving unemployment due to the labor dispute. The special examiner shall make the determination after an investigation, as necessary. The claimant or another party entitled to notice of the determination may appeal a determination under subsection (4).


IntakeFR.0832 Once the first appeal is docketed in a labor dispute case, all other appeals share the same docket number.


IntakeFR.0832 Labor dispute cases are matched on issue code, issue start date, and the employer account number.


IntakeFR.0834

E - Experience Rating OnlyU - Regular Unemployment CaseX - Military CaseF - Federal Civilian Employee CaseTRA - Trade Readjustment Act CaseDUA - Disaster Unemployment Assistance CaseL - Liability Case (Special Deputy)R - Rate or Reimbursement Case (Special Deputy)EC - Emergency Unemployment BenefitsEB - Extended Benefits


IntakeFR.0836

Generally, upon receiving a request for re-opening, a Recision Decision is issued, a new docket number is assigned, and a hearing is scheduled. Any testimony and evidence from the prior docket number remains part of the record.


IntakeFR.0838

60BB-5.010 Consolidation.

If there are separate appeals which involve the same factual situation, similar issues of law or identity of parties, the appeals referee may schedule a consolidated hearing for the purpose of taking evidence and receiving argument with respect to all of the appeals; however, the referee shall not schedule a consolidated hearing if consolidation would prejudice the rights of any party thereto.


IntakeFR.0840 Entry of a recision decision will generate a new docket number and case file.

BR.0916 Appeals Scheduling FR.0843Generally, complex cases should not be included in the hearing pool. Hearings that can likely be conducted in an hour or less are more appropriate for hearing pools.

BR.0917 Appeals Scheduling FR.0845If a correction to an employer’s address of record is needed, the system should check the current DOR employer address but allow other addresses such as work site.

BR.0918 Appeals Scheduling FR.0845Unemployment compensation hearings are open to the public pursuant to Rule 60BB-5.014, F.A.C. A person who wishes to observe a hearing can provide his or her telephone number and request to be added to the telephone conference or may arrange to appear at the location of a party.

BR.0919 Appeals Scheduling FR.0849 Mass hearings are typically scheduled under one docket number that includes all claimants involved.BR.0920 Appeals Scheduling FR.0850 An administrator/scheduler may assign cases or hearing officers may be responsible for selecting cases and scheduling hearings.BR.0921 Appeals Scheduling FR.0850 Schedule cases in time lapse date order. Cases due during the scheduling week should generally be held early in the week.

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BR.0922 Appeals Scheduling FR.0851

60BB-5.011 Joinder of Parties

If it appears that the determination of the rights of parties in a proceeding governed by these rules shall involve a determination of the substantial interests of persons who are not parties, the appeals referee may, upon motion of any party of record or upon the referee’s own motion, enter an order requiring that the absent person be notified of the proceeding and be given an opportunity to be joined as a party of record.

BR.0923 Appeals Scheduling FR.0851Cases involving wage credits, overpayments, child support, reporting requirements, fraud, job referral refusal, re-employment services and availability for work.

BR.0924 Appeals Scheduling FR.0852 If an appointment is scheduled for a future date and additional issues are detected, the new issues will be assigned to the original resource.

BR.0925 Appeals Scheduling FR.0856Documents received between the scheduling date and the hearing date are numbered beginning with the next number in sequence and mailed to the parties with a cover letter.

BR.0926 Appeals Scheduling FR.0856 Standard or custom notes may be added to the hearing notice.

BR.0927 Appeals Scheduling FR.0856Documents received between the scheduling date and the hearing date are numbered beginning with the next number in sequence and mailed to the parties with a cover letter.


60BB-5.015 Notice of Hearing.

(1) The appeals referee shall mail notice of the hearing to all parties at least 10 days prior to the date of the hearing. In proceedings to which the Agency for Workforce Innovation is a party, the notice shall be directed to the Director of the Agency for Workforce Innovation. Whenever practicable, notices to employers shall be mailed to both the employer’s official address of record and to the job site where the claimant was employed. Notices shall also be provided to attorneys and representatives of record.(2) The notice shall include or be accompanied by:

(a) A statement of the date, time and place of the hearing;(b) A statement of the legal authority and jurisdiction under which the hearing is to be held;(c) A statement of the issues to be decided by the appeals referee with reference to the specific statutory or rule provisions involved. In the event that any (c) A statement of the issues to be decided by the appeals referee with reference to the specific statutory or rule provisions involved. In the event that any party has not been provided a copy of the determination on appeal, a copy thereof shall be appended to such party’s notice;(d) A statement that failure to attend may result in a decision in favor of the other side;(e) A statement of the rules regarding requests for continuances and subpoenas; and(f) The address of the office to which all motions, requests of other correspondence concerning the hearing should be directed.

BR.0929 Appeals Scheduling FR.0858The claimant's telephone number of record will be shown on the Notice of Telephone Hearing. A note will instruct the employer to provide the name and telephone number of its representative at least 24 hours prior to the hearing. However, a party may update the telephone number and/or contact name at any point up to the time of the hearing.

BR.0930 Appeals Scheduling FR.0858Pursuant to Rule 60BB-5.015, F.A.C., the hearing notice must be mailed at least ten days before the hearing. An informed waiver of notice will be required from all parties if less than ten days’ notice is provided. Verify that all parties are in the same time zone and specify any time zone to be added to the hearing notice.



(10) Notice of Hearing. The special deputy will set the time and place for all hearings and mail written notice to each party’s address of record at least 14 days before a hearing on the merits of the protest, unless otherwise agreed by the parties.

BR.0932 Appeals Scheduling FR.0859If a correction to an employer’s address of record is needed, the system should check the current DOR employer address but allow other addresses such as work site.

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Pursuant to Rule 60BB-5.014, F.A.C., significant file documents are to be copied and mailed to the parties. The documents are generally designated and numbered by the scheduler. Copies are made and enclosed with the Notice of Telephone Hearing by a deputy clerk. An Appeals Information pamphlet (Bulletin 6) is available in English, Spanish, and Creole. Mail the appropriate version to each party with the Notice of Telephone Hearing. Mail a translation sheet (Form AWI UC-TI) to each claimant with the Notice of Telephone Hearing.


60BB-5.019 Subpoenas.

(1) Subpoenas requiring the attendance of witnesses or production of records, files and memoranda from any place in the state at any designated place of hearing before the appeals referee for the purpose of taking the testimony of such witnesses or inspection of documents may be obtained upon written application of any party of record or upon the referee’s own motion. The application for subpoena shall state the full name and address of the witness for whom the subpoena is to be issued and the time and place for the witness to appear. Requests for subpoenas duces tecum must describe with particularity the documents to be brought by the witness.


Chapter 443, F.S., contains a good cause provision for filing a late appeal. Section 443.151(4)(b)(3), F.S., prevents an appeal from being dismissed without a hearing, and does create a good cause exception for filing late appeals. Pursuant to Rule 60BB-5.007, F.A.C., an untimely appeal must be dismissed for lack of jurisdiction. This provision is not implemented by the agency; no orders to show cause are being issued. However, UCCBIS will have the capability to issue, track, and report on show cause orders.

BR.0936 Appeals Scheduling FR.0865Pursuant to Section 119.071(5), FS, social security numbers may not be revealed to the public. Social Security numbers should be removed, masked, or redacted on all correspondence.

BR.0937 Appeals Hearing FR.0866 As codified in Rules 1.280 through 1.400, Florida Rules of Civil Procedure, and sections 90 and 92 of the Administrative Code.

BR.0938 Appeals Hearing FR.0867


(6) Preservation of testimony. The proceedings shall be mechanically recorded by the appeals referee or by a court reporter under the supervision of the referee. The recording of the testimony shall be placed in the official record and shall be preserved for at least 120 days from the date of the decision of the referee, unless review by the Unemployment Appeals Commission is initiated; in which case the recording shall be preserved for a period of at least 120 days from the date of the Commission’s final order.



(3) Evidence.BR.0939 Appeals Hearing FR.0869

(3) Evidence.(a) Oral evidence shall only be taken upon oath or affirmation.



(c) If the referee determines that the examiner or adjudicator who issued the determination did not apply the correct provision or provisions of law to the factual situation presented, the referee may modify the determination and, with the consent of the parties, expand or otherwise alter the scope of the hearing to include the correct issues involved. If one or more parties object to the change in the scope of the hearing, the referee shall continue the hearing and provide a corrected notice of hearing designating the proper issues.


60BB-5.014 Scheduling of Hearings

Documents which are not available to all parties or their representatives and the public at the time of hearing may not be considered by the appeals referee, absent waiver.

BR.0942 Appeals Hearing FR.0874 If a party states and the hearing officer establishes that the translation is significantly faulty, it may be necessary to request a different translator.

BR.0943 Appeals Hearing FR.0875 (e.g., parties, representatives, witnesses)

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(6) Preservation of testimony. The proceedings shall be mechanically recorded by the appeals referee or by a court reporter under the supervision of the referee. The recording of the testimony shall be placed in the official record and shall be preserved for at least 120 days from the date of the decision of the referee, unless review by the Unemployment Appeals Commission is initiated; in which case the recording shall be preserved for a period of at least 120 days from the date of the Commission’s final order.

BR.0945 Appeals Disposition FR.0881

60BB-5.021 Investigation

Whenever it appears necessary for disposition of an appeal, the appeals referee shall direct the Agency for Workforce Innovation to conduct an investigation, inquiry, payroll audit or other examination. Hearings on appeal shall be continued pending completion of the investigation.


When a wage credit appeal is received and includes information that may justify a redetermination, an examiner in the Office of Appeals notifies the Wage Determination Unit and requests an investigation for possible redetermination. If the original determination is not changed, an appeal is docketed based on the filing date of the original request as against the original determination. If an unfavorable change is made, the claimant has 20 calendar days from the mailing date of the redetermination to protest the redetermination. If the 20th day is a Saturday, Sunday, legal holiday or other day that AWI offices or the post office is closed, an appeal will be timely if filed on the next business day.

BR.0947 Appeals Disposition FR.0883Any document rejected because it is irrelevant, immaterial or overly repetitious should be clearly labeled with the reason for rejection, so the UAC and the courts will have access to the document on further review to determine whether the document was properly excluded.

BR.0948 Appeals Disposition FR.0883Not all documents admitted in evidence and labeled as exhibits are competent for use as the basis for a finding of fact. However, enter and label exhibits whenever the possibility exists that you will use the document in the decision-making process, even as hearsay support for other evidence.

BR.0949 Appeals Disposition FR.0883Pursuant to Chapter 90, F.S., evidence protected by privilege is not admissible if the privilege is invoked. Excluded documentary evidence is not labeled as an exhibit or considered in reaching a decision, but should be imaged in case a question of whether the evidence was properly excluded arises. On further appeal, such documents are subject to review to determine whether the ruling on admissibility was correct.

Number and initial each exhibit. Identify the party that entered the exhibit. For example, the exhibit may be stamped at the bottom right hand corner as, "Employer Exhibit #1," followed by your initials. Multiple page exhibits should reflect the exhibit and the page numbers, such as "Exhibit 2, page 3 of 16."

BR.0950 Appeals Disposition FR.0883"Employer Exhibit #1," followed by your initials. Multiple page exhibits should reflect the exhibit and the page numbers, such as "Exhibit 2, page 3 of 16." Record the total number of exhibits to assist any reviewer in locating all exhibits. Upon receipt of an exhibit file in the Clerk’s Office, the storage location of physical evidence that cannot be scanned will be annotated in the computer application.

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60BB-5.025 Decision

(1) Upon conclusion of the hearing the appeals referee shall render and submit to the parties a written decision.(2) The decision shall be based solely upon matters contained in the official record.(3) The decision shall include, but not be limited to, the following:(a) A statement of the referee’s jurisdiction;(b) A statement of the issues;(c) Findings of fact necessary for resolution of the issues. Findings based upon stipulation of the parties or matters officially recognized by the referee shall be so designated;(d) An analysis of the findings including a concise and explicit statement of the underlying evidence in the record which supports the findings. If confronted with conflicting evidence with respect to a disputed issue of fact, the finding of which is determinative of the outcome of the appeal, the appeals referee shall acknowledge such conflict and set forth the rationale by which the conflict was resolved;(e) Conclusions of law accompanied by reference to the operative findings of fact and the specific provisions of the statutory and decisional law from which the conclusions were drawn.(f) The ultimate decision which sets forth the action to be taken.


Dismissal Decisions

Several situations occur where dismissing an appeal is the appropriate action, including:

a. Failure to prosecute. This dismissal decision, also called a non-appearance dismissal, is completed if the appellant fails to appear at the hearing. The decision is titled Dismissal of Unemployment Compensation Appeal.b. Lack of jurisdiction. This dismissal decision is issued when evidence establishes the appeal was not timely filed. The decision is titled Dismissal of Appeal Due to Lack of Jurisdiction.c. Withdrawal of appeal. This dismissal decision is issued upon acceptance of an appellant’s request to withdraw the appeal. The decision is titled, Withdrawal of Unemployment Compensation Appeal.d. Dismissal without prejudice. A dismissal without prejudice gives the appellant the right to re-open the appeal within a period specified by the hearing d. Dismissal without prejudice. A dismissal without prejudice gives the appellant the right to re-open the appeal within a period specified by the hearing officer. The decision is titled, Dismissal Without Prejudice.e. Other dismissal decisions. Other types of dismissal decisions include, but are not limited to, dismissals due to docketing error or redetermination. Note: before dismissing due to redetermination, verify that the redetermination meets the requirements of Section 443.151(3)(c), F.S.

BR.0953 Appeals Disposition FR.0884 If the appeal was dismissed for failure of the appellant to prosecute the appeal, the original determination remains in force until a new decision is entered.

BR.0954 Appeals Disposition FR.0886 The file \\awiwlb01\IntranetRoot\Appeals_Intra\DocTemp\Auto_Code, as amended, contains the citation auto-text.BR.0955 Appeals Disposition FR.0887 Instructions for requesting reopening by the hearing officer or review by the UAC are included in each decision.


Whether the decision on each issue is favorable or unfavorable to the appellant should be marked accordingly. If the decision modified the determination in any way, use the coding MF for “modified favorable” or MU for “modified unfavorable.” A Modified code (MU or MF) should be used whenever the hearing officer takes initial jurisdiction, changes an address of record, instructs an adjudicator to modify an existing determination or investigate a new issue, or takes any action other than completely affirming or reversing the determination on appeal. Revising the result on the decision document is always necessary when MU or MF is used.

BR.0957 Appeals Disposition FR.0890 Federal review criteria (ET Handbook 382) require that the decision contain a clear and correct statement of the legal effect of each issue covered.

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60BB-5.020 Witness Fees.

(1) Any public employee subpoenaed to appear before an appeals referee who is required to travel beyond the immediate vicinity of his or her headquarters shall be entitled to reimbursement for per diem and travel expenses at the rate provided in Section 112.061, Florida Statutes. The voucher for reimbursement shall be processed in accordance with state law.(2) All other witnesses, except parties, who are subpoenaed to appear before an appeals referee shall be entitled to a witness fee and mileage allowance as provided in civil actions in the circuit courts of this state.(a) Fees for witnesses subpoenaed on behalf of the Agency for Workforce Innovation or any claimant for benefits shall be paid from the Employment Security Administration Trust Fund upon submission by the appeals referee of a voucher for reimbursement.(b) Fees for witnesses subpoenaed on behalf of all other parties shall accompany the subpoena.


60BB-5.009 Fees

(1) Any attorney or authorized representative who represents a claimant in any proceeding governed by these rules shall disclose orally on the record, or by post hearing motion, the amount, if any, the claimant has agreed to pay for his or her services. The attorney or representative shall also disclose the hourly rate charged or other method used to compute the proposed fee and the nature and extent of the services rendered.


443.041 Waiver of rights; fees; privileged communications

(b) An attorney at law representing a claimant for benefits in any district court of appeal of this state or in the Supreme Court of Florida is entitled to counsel fees payable by the Agency for Workforce Innovation as set by the court if the petition for review or appeal is initiated by the claimant and results in a decision awarding more benefits than provided in the decision from which appeal was taken. The amount of the fee may not exceed 50 percent of the total amount of regular benefits permitted under s. 443.111(5)(a) during the benefit year.

BR.0961 Appeals Disposition FR.0892 Fees for representing employers are not subject to Agency approval.BR.0962 Appeals Disposition FR.0893 Valid Decision Types: Affirmed, Reversed, Dismissed, Affirmed but Modified, Reversed but Modified.

BR.0963 Appeals Recision Decision FR.0900Upon instruction by an authorized associate, an Examiner issues a recision decision and creates a new case file following the same basic procedure as for remand cases. The new case may or may not be assigned to the Hearing Officer who convened the prior hearing, depending on the terms of the remand BR.0963 Appeals Recision Decision FR.0900 remand cases. The new case may or may not be assigned to the Hearing Officer who convened the prior hearing, depending on the terms of the remand order or recision decision.

BR.0964 Appeals Recision Decision FR.0901 Any denial without hearing of a request to reopen an appeal must be in writing and contain appeal rights to the UAC.

BR.0965 Appeals Recision Decision FR.0902 The appealed determination will be reinstated pending the outcome of the new hearing.

BR.0966 Appeals Remand FR.0905 Remand hearings resulting from UAC Orders may direct the Office of Appeals to conduct another hearing and/or enter a new decision.BR.0967 Appeals Remand FR.0905 The UAC occasionally remands a case for a hearing to establish whether an appeal to the Commission was timely filed.

BR.0968 Appeals Remand FR.0905A Clerk's Office Examiner assigns a new docket number to each case remanded by the UAC and associates new case documents with those from the prior case file.

BR.0969 Appeals Remand FR.0905On occasion, reinstating a decision that was previously vacated by the UAC is appropriate, generally when a case was remanded to hear the appellee who does not attend the remand hearing.

BR.0970 Appeals Remand FR.0905

In most Remand cases if the appellant does not appear the Referee will reinstate the prior decision or if possible issue a new decision addressing the issue raised by the Commission. If the appellant does not appear, do not dismiss the appeal for failure to prosecute, but instead forward a memo advising the UAC that the appellant neither appeared nor requested a continuance. The UAC has jurisdiction over the case and will issue the appropriate order upon receiving the results of the Remand/Revert hearing.

BR.0971 Appeals Remand FR.0907In most remand cases, the UAC will vacate the prior decision and remand the case for further proceedings. Any testimony and evidence from the prior docket number remains part of the record, unless the UAC requires a hearing de novo.

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BR.0972 Appeals Remand FR.0907In most remand cases, the UAC will vacate the prior decision and remand the case for further proceedings. Any testimony and evidence from the prior docket number remains part of the record, unless the UAC requires a hearing de novo.

BR.0973 Appeals Withdrawal FR.0908

Pursuant to Rule 60BB-5.022, F.A.C., the appellant may withdraw the appeal prior to or at the hearing. A request made before the hearing must be in writing and signed by the appellant. If a withdrawal request is received by telephone, the appellant may be advised to put the request in writing. As an alternative, a hearing may be convened, appropriate waiver of notice obtained, and the withdrawal request recorded and granted, even if a hearing is scheduled to be heard at a later time or date. A withdrawal cannot be issued based solely on a telephone request outside of a hearing because the rule specifically requires that a request prior to the hearing must be "in writing and signed by the appellant." The appellee should be notified by telephone or fax if receipt of the dismissal decision is not likely to be received prior to a scheduled hearing.

BR.0974 Appeals Withdrawal FR.0909

60BB-5.022 Withdrawal.

The appellant may with the approval of the appeals referee withdraw the appeal prior to or at the hearing. If the withdrawal request is made prior to the hearing, it must be in writing and signed by the appellant; if made during the hearing, it must be entered orally on the record. If approved, the referee shall issue a written decision dismissing the appeal; provided, however, the appellant may request reopening of the appeal within 20 days of the date of issuance of the dismissal decision.

BR.0975 AppealsCorrected Decision

(Request)FR.0916

60BB-5.026 Post Decision Communications.

(1) At any time prior to the filing of an appeal, the appeals referee may issue a corrected decision to eliminate any clerical errors contained therein, but the referee shall not make any changes which effect the substantial interest of any party.


(Request)FR.0916

Pursuant to Rule 60BB-5.026, F.A.C., a corrected decision is permissible prior to the filing of a UAC appeal, to correct a clerical or typing error. The corrected decision should include a description of the clerical error as well as the specific correction.

Once appeal rights expire and a decision has become final, a corrected or revised decision may be initiated only by Agency petition pursuant to the criteria contained in Section 443.151(3)(c), F.S. Upon accepting a petition due to error or discovery of new evidence, first issue a Notice of Proposed Corrected Decision. Include a short case history, specify the exact proposed correction and allow time for the parties to request a hearing, submit rebuttal information, or dispute the new evidence. Unless a hearing request is received within the allotted time, a corrected decision should be issued. In the Corrected Decision, repeat the case history, including the date of the Proposed Corrected Decision and whether a reply was received. Then specify the change and any added


(Request)FR.0916

repeat the case history, including the date of the Proposed Corrected Decision and whether a reply was received. Then specify the change and any added or deleted text. In addition to mailing the corrected decision to the parties, e-mail a copy to the appropriate adjudication hub for implementation.

Note: Only AWI may petition for a corrected decision (on its behalf or on behalf of another party). Petitions are required when appeal rights to the Unemployment Appeals Commission (UAC) have expired (more than 20 days past the issuance of a Referee’s decision). However, petitions may only be submitted for a period of one year after the last day of the benefit year (two years for cases involving false or fraudulent representations). Currently, three units within AWI are authorized to submit petitions: Wage Determination, Benefit Payment Control, and Audit staff.

BR.0978 Appeals Special Deputy FR.0924


(18) Request to Re-Open Proceedings. Upon written request of the Petitioner or upon the special deputy’s own motion, the special deputy will for good cause rescind a Recommended Order to dismiss the case and reopen the proceedings. Upon written request of the Respondent or Joined Party, or upon the special deputy’s own motion, the special deputy may for good cause rescind a Recommended Order and reopen the proceedings if the party did not appear at the most recently scheduled hearing and the special deputy entered a recommendation adverse to the party. The special deputy will have the authority to reopen an appeal under this rule provided that the request is filed or motion entered within the time limit permitted to file exceptions to the Recommended Order. A threshold issue to be decided at any hearing held to consider allowing the entry of evidence on the merits of a case will be whether good cause exists for a party’s failure to attend the previous hearing. If good cause is found, the special deputy will proceed on the merits of the case. If good cause is not found, the Recommended Order will be reinstated.

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(11) Subpoenas.

(a) Upon written application of any party of record or upon the special deputy’s own motion, the special deputy may issue subpoenas pursuant to Section 443.171(7), F.S., requiring the attendance of witnesses or production of records, files and memoranda at any hearing before a special deputy for the purpose of taking the testimony of such witnesses or inspecting such documents. The application for subpoena must include the full name and address of the witness for whom the subpoena is to be issued and the time and place for the witness to appear and/or produce documents. Requests for subpoenas duces tecum must describe with particularity the documents to be provided to the special deputy and parties.

(c) Any person subject to a subpoena may, for any of the grounds set forth in Section 120.569(2)(k)1., F.S., file with the special deputy a motion to quash or limit the scope of the subpoena. The motion must be made sufficiently in advance of the date set for compliance with the subpoena to allow the special deputy to rule on the motion and provide notice to the parties of the ruling. If the special deputy’s written ruling is not received prior to the date set for compliance, the moving party must appear at the designated time and place prepared to comply with the subpoena. The moving party will be entitled to an oral ruling on the motion entered into the record at the inception of the hearing.



(9) Furnishing Documents to the Parties. Pursuant to Sections 443.171(5), and 443.1715, F.S., the Department will provide to the Special Deputy and to each party documents and official records in its possession regarding the case.

BR.0981 Appeals Special Deputy FR.092960BB-2.035 Protests of Liability, Assessment, Reimbursements, and Tax Rate - Special Deputy Hearings

(8) Hearing. Hearings will be conducted telephonically or, if in-person, at one of the Agency’s established UC Appeals Office locations in Florida.



(16) Recordation. The proceedings will be recorded by the special deputy. The recording of the testimony will be placed in the official record and preserved at least 180 days from the date of the Final Order.


BR.0983 Appeals Special Deputy FR.0930 (12) Discovery. Parties may obtain discovery as provided in Rules 1.280 through 1.410, Florida Rules of Civil Procedure. Upon request by a party the special deputy is authorized to issue orders to effectuate the purposes of discovery and to prevent delays, including orders shortening the period of time during which discovery is to be performed.



2. Determinations issued pursuant to Section 443.141, F.S., will become final and binding unless application for review and protest is filed within 15 days from the mailing date of the determination. If not mailed, the determination will become final 15 days from the date the determination is delivered.

(b) If a protest appears to have been filed untimely, the Agency may issue an Order to Show Cause to the Petitioner, requesting written information as to why the protest should be considered timely. If the Petitioner does not, within 15 days after the mailing date of the Order to Show Cause, provide written evidence that the protest is timely, the protest will be dismissed.

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(2) Each protest is to contain:

(a) The employer account number assigned to the Petitioner by the Department of Revenue;(b) The name, address, and telephone number of the Petitioner; the name, address, and telephone number of the Petitioner’s representative, if any, which will be the address for service during the course of the proceeding; and an explanation of how the Petitioner’s substantial interests will be affected by the Department’s determination;(c) A statement of when and how the Petitioner received notice of the Department’s determination;(d) A statement of all disputed issues of material fact. If there are none, the petition should so indicate;(e) A concise statement of the ultimate facts alleged, including the specific facts the Petitioner contends warrant reversal or modification of the determination;(f) A statement of the specific rules or statutes the Petitioner contends require reversal or modification of the determination; and(g) A statement of the relief sought by the Petitioner.



(6) Acceptance or denial by the Agency Director or the Director’s designee.

(a) Each application for review of tax rate, assessment, or redetermination issued pursuant to Sections 443.131(3)(i)1., (4)(b), 443.1312(3), 443.1313, and 443.141(2)(a), F.S., shall be considered by the Director or Director’s Designee. When the application alleges facts which, if true, would entitle the applicant to a favorable redetermination, the Director or the Director’s designee will grant the application for review; otherwise the application shall be denied.(b) If a timely application for review is granted, the Agency will conduct an administrative hearing in the matter.

60BB-5.011 Joinder of Parties

BR.0987 Appeals Special Deputy FR.0934If it appears that the determination of the rights of parties in a proceeding governed by these rules shall involve a determination of the substantial interests of persons who are not parties, the appeals referee may, upon motion of any party of record or upon the referee’s own motion, enter an order requiring that the absent person be notified of the proceeding and be given an opportunity to be joined as a party of record.



(4) Parties. The Agency through its designee, the Department of Revenue, will be a party respondent in each of the above protests. Where a protest arises from a claim or claims for benefits, the claimant will be joined as a party.

BR.0989 Appeals Special Deputy FR.0935Show Cause responses (15 days), Scheduling (14 days), Proposed Findings (15 days), Exceptions (15 days), Counter-Exceptions (10 days), Briefs in Opposition (10 days).



(e) Any party wishing to proffer documents at a telephone hearing must deliver a copy of each document to the special deputy and all parties and addresses shown on the Notice of Hearing, in sufficient time for receipt prior to the telephone hearing. Only documents received by the parties will be considered, unless the right to view the documents is waived.

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(19) Post Hearing Submissions. Any party initiating correspondence pursuant to items (a) through (e) of this subsection must send a copy of the correspondence to each of the parties whose address is shown on the notice of hearing or was added at the hearing, and indicate that copies were sent.


The special deputy will prepare and transmit a Recommended Order including findings of fact and conclusions of law together with the record of the proceedings and the parties’ proposed findings of fact and conclusions of law to the Director or the Director’s designee for decision. A copy of the Recommended Order will be mailed to all parties of record.

BR.0993 Appeals Special Deputy FR.0940Any party aggrieved by the Recommended Order may file written exceptions to the Director or the Director’s designee within 15 days of the mailing date of the Recommended Order.

BR.0994 Appeals Special Deputy FR.0941Any opposing party may file counter exceptions within 10 days of the mailing of the original exceptions.

BR.0995 Appeals Special Deputy FR.0942 A brief in opposition to the counter exceptions may be filed within 10 days of the mailing of the counter exceptions.



(3) Proceedings. Special deputies will conduct hearings and issue recommended orders to the Director or Director’s designee on protests of determinations of liability, tax rates, assessments, and reimbursement requirements.



(21) Director’s Order. The Director or the Director’s designee will make a decision and issue a written order in the matter and serve a copy of the order to the parties by certified mail.



(22) Finality. Orders of the Director or the Director’s designee will become final when the time has expired for seeking judicial review, provided such review has not been invoked.


Entries on the website are compiled by year and the following categories:

Liability - Common Law Factors Liability - Coverage Exclusions and Inclusions Liability - Other Occupations Procedures and Due Process Evidence JurisdictionTax Rate and Reimbursement Waiver of Penalty and Interest

BR.1000 AppealsFederal Quality

ReportingFR.0953 US DOL ETA Handbook No. 382, 2nd Edition (June 1996)


ReportingFR.0953 Social Security Act § 302(a), 303(a)(6), 42 U.S.C. § 503(a)(6) (2006) – States required to comply with Department of Labor reporting.


ReportingFR.0953 20 C.F.R. § 602.10(b) (2009) – Quality Control In the Federal-State Unemployment Insurance System – Federal Requirements for Reporting.

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ReportingFR.0953 Fla. Stat. § 443.171(9)3 (2009) – State-Federal Cooperation – Requirement to comply with Department of Labor reporting.


ReportingFR.0957

The determination that was appealedThe appealThe Notice of HearingThe recording of the hearingExhibits introduced at the hearingThe hearing officer's decision


ReportingFR.0963

Reporting criteria are contained in US Department of Labor ET Handbook 382, Handbook for Measuring Unemployment Insurance Lower Authority Appeals Quality.

BR.1006 Audit


Reviews

FR.0964 The time-frame is currently set to 3 years.

BR.1007 Audit


Reviews

FR.0965 The time-frame is currently set to 5 days.

BR.1008 Audit


Reviews

FR.0965 The reminder will be generated if the Claimant has not returned the Claimant Questionnaire.

BR.1009 Audit

Benefit Accuracy Measurement

FR.0966 The time-frame is currently set to 17 days.BR.1009 AuditMeasurement (BAM) Weekly

Reviews


BR.1010 Audit


Reviews

FR.0967 The assigned investigator will be alerted if the Claimant does not return the Claimant Questionnaire

BR.1011 Audit


Reviews

FR.0969 Payment will be resumed upon receipt of the Claimant Questionnaire.

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BR.1012 Audit


Reviews

FR.0970

Claim FormWage Transcript & DeterminationWeekly Claim Certification for the week under investigationOverpayment History (if any)Determination HistoryNew Hire Crossmatch

BR.1013 Audit


Reviews


BR.1014 Audit


Reviews

FR.0978 The item will be routed to an administrator in the event that an improper payment has been made to a claimant

BR.1015 AuditBTQ - Quarterly

ReportsFR.0979

This algorithm is a random sample of 50 Separation Issue Determinations and 50 NonSeparation Issue Determinations each quarter (current value - configurable) drawn from the following programs - 1. Intrastate UI, Unemployment Compensation for Federal Employees (UCFE), Unemployment Compensation for Ex-Servicemen (UCX), Combined Wage Claims (CWC)2. Interstate UI, UCFE, UCX, CWC claims3. Multi-claimant Labor Dispute Determinations4. Multi-claimant "Other" Determinations, i.e., determinations which do not involve a labor dispute but affect a class of claimants from the same employer with a common issue.


ReportsFR.0980 The time-frame is currently set to 3 years.

BTQ - Quarterly Claim Determination Wage Transcript & Determination


ReportsFR.0982

Wage Transcript & DeterminationDetermination History Adjudication Fact Finding Documentation


ReportsFR.0984 The item will be routed to a supervisor when the results of the first two reviews are different (Quarterly Reports).

BR.1019 AuditBTQ - Non-

Monetary ReviewsFR.0985 The time-frame is currently set to 7 years.


Monetary ReviewsFR.0986 This algorithm shall include a user-selected Adjudication Hub.


Monetary ReviewsFR.0986 This algorithm shall include a user-defined time frame.


Monetary ReviewsFR.0986 This algorithm shall include a user-defined ratio of separation to non-separation cases.

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Monetary ReviewsFR.0986

This algorithm is a random sample of cases completed within the given time-frame for each Adjudicator within the given Hub using the same programs as the Quarterly Review process.


Monetary ReviewsFR.0987

Claim Determination Wage Transcript & DeterminationDetermination History Adjudication Fact Finding Documentation

BR.1025 AuditBTQ - Data Validation

FR.0989 The time-frame is currently set to 3 years.

BR.1026Customer



FR.0995 Requestor must be validated to receive requested information.

BR.1027Customer



FR.0997 Claim History

BR.1028Customer



FR.0997 Payment History

BR.1029Customer



FR.0997 Employment History

BR.1030Customer



FR.0997 Account History

BR.1031Customer



FR.1005 Request submitted to UC from an external entity can be searched using an identifier provided by the requestor.

Customer Customer BR.1032

Customer Information Requests


FR.1007 Claim History

BR.1033Customer



FR.1007 Payment History

BR.1034Customer



FR.1007 Employment History

BR.1035Customer



FR.1007 Account History

BR.1036Customer



FR.1009

If requestor is not the claimant:Claim HistoryPayment HistoryEmployment HistoryAccount History

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BR.1037Customer



FR.1011

Requestor's of confidential records fall into 3 groups:1. Group 1 Requestors may, in the performance of their official duties, receive all of a Claimant’s confidential records without the Claimant’s authorization, without any redaction, and without cost. Group 1 Requestors are governmental agencies as may be appropriate under Florida statute and/or AWI policy. Group 1 currently includes the Florida Department of Law Enforcement, the U.S. Department of Housing and Urban Development, the U.S. Social Security Administration, the U.S. Customs Service, the U.S. Department of Justice’s Office of the Inspector General, States’ Attorneys, the Florida Department of Children and Families, and other state agencies holding an appropriate Memorandum of Understanding with the Agency for Workforce Innovation.

2. Group 2 Requestors may, upon validation, receive appropriate confidential records only with the Claimant’s authorization and only after appropriate redaction. Such records may be certified upon request and will be invoiced as appropriate. Cost for records is determined in consideration of appropriate Florida statute and/or AWI policy. Group 2 currently includes the Claimant, the Claimant’s Representative, the Claimant’s Employer, the Claimant’s Employer’s Workers’ Compensation Carrier, and any Public Housing Authority considering providing housing to the Claimant.

3. Group 3 Requestors may request wage information regarding a Claimant who has authorized release of wages information. However, the information will be redacted and is only released to the Claimant. The Claimant is responsible for providing it to the Requestor. The records may be certified upon request

BR.1038Customer



FR.1012 Depending on requestor certain data fields (SSN, Names, Employers) may be removed from the records request provided to the requestor.

BR.1039Customer



FR.1012 Social Security numbers

BR.1040Customer



FR.1013 First Name, Last Name

BR.1041Customer



FR.1014 Statement required on the information provided to the requestor to indicate the records are authentic and generated from the system

BR.1042Customer



FR.1016 Employer NamesRequests

Records Requests

BR.1043Customer



FR.1024 The requestor may select a different method of communication then their preferred method of receiving communication when receiving records request

BR.1044Customer



FR.1025

Cost for Preparing UC Records:1-25 Pages $.15 per page26-50 pages $.15 + 1 hourly rate51-75 pages $.15 per page + 1.5 hrs rate76-100 pages $.15 per page + 2 hrs rate101 and over pages $.15 per page + 2.5 hrs rate

BR.1045Customer



FR.1025Certified copies1.00 per copy

BR.1046Customer



FR.1027 Pay with credit card, check, or money order

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BR.1047Customer



FR.1028User may have a preferred method of communication identified in their account but for only this record request need the information provided via different communication method.

BR.1048 Common Common FR.1031 STC payments will be calculated based on hours worked BR.1049 Common Common FR.1031 The default method is debit card.

BR.1050 Common Common FR.1035The system shall allow an overpayment to be established on a non-claimant when the recipient of benefits paid after the death of the claimant is identified from the investigation

BR.1051 Common Common FR.1036 Collection procedures for a claimant are terminated once a claimant in an overpayment situation is identified as deceased.

BR.1052 Common Common FR.1036Once a claimant that has an established overpayment has been classified as ‘deceased’, active collection procedures are stopped and the overpayment will remain on file until the ‘statue of limitations’ removes it from the system

BR.1053 Common Common FR.1036 Payments can still be applied if someone elects to make payment.BR.1054 Common Common FR.1036 If the overpayment resides at a collection agency, it is recalled.BR.1055 Common Common FR.1037 A leasing company may specify their client’s address as a location on an STC plan application.BR.1056 Common Common FR.1037 The system shall provide the ability for an employer to specify one or more addresses covered by the STC plan.BR.1057 Common Common FR.1038 Current retention period is 5 years

BR.1058 Common Common FR.1039When a monetary redetermination is done and the system will generate notifications to all employers as to their respective chargeability. A UCB-59 form will be mailed to Florida employers and if there are out of state wages involved, an IB-5 will be sent to the transferring state.

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Unemployment Compensation Project - Phase 2NonFunctional Requirements

Number Type Description Business Rule 01.Claims

02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0001 Account Management The system shall provide the ability for an external customer to create a unique account.

BR.01.01.01BR.01.01.13BR.01.01.34BR.01.04.01BR.01.04.03BR.03.01.10BR.07.01.02BR.07.03.01BR.08.01.10BR.08.01.38BR.08.02.20BR.08.02.21BR.08.02.22BR.08.02.24BR.99.00.01

Y Y Y Y Y Y Y Y Y Y

NF.0002 Account ManagementThe system shall provide the ability to define functionality accessible for categories of external customers (i.e., claimants, employers, third-party administrators).

BR.99.00.01Y Y Y Y Y Y Y Y Y Y

NF.0003 Account ManagementThe system shall provide the ability to associate external customer accounts with specific permission granted by the "parent customer" account (e.g., an employer granting a third-party administrator access to their records).

BR.99.00.01Y Y Y Y Y Y Y Y Y Y

NF.0004 Account ManagementThe system shall provide the ability to maintain an administrator defined list of required fields the customer must complete to create an account (e.g., name, address).

BR.01.01.01BR.01.01.13BR.01.01.34BR.01.04.01

Y Y Y Y Y Y Y Y Y YNF.0004 Account Managementmust complete to create an account (e.g., name, address). BR.01.04.01

BR.01.04.03BR.99.00.01

Y Y Y Y Y Y Y Y Y Y

NF.0005 Account ManagementThe system shall provide the ability to capture customer specific information (e.g. demographics, contact) to be associated to an external customer account.

BR.01.01.01BR.01.01.13BR.01.01.34BR.01.04.01BR.01.04.03BR.99.00.01

Y N Y Y Y Y Y Y N Y

NF.0006 Account ManagementThe system shall provide the ability for an external customer to maintain information pertaining to their own account.

BR.01.01.01BR.01.01.13BR.01.01.34BR.01.04.01BR.01.04.03BR.99.00.01

Y Y Y Y Y Y Y Y N Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0007 Account ManagementThe system shall provide the ability to define the preferred method of communication for all correspondence associated with the external customer's account.

BR.99.00.01BR.01.01.41BR.01.01.42BR.01.01.44BR.01.01.46BR.01.03.01BR.01.03.03BR.02.01.02BR.02.01.03BR.02.01.06BR.02.02.03BR.02.02.04BR.02.02.09BR.02.03.01BR.02.03.02BR.02.04.01BR.02.05.01BR.03.01.09BR.03.05.05BR.03.05.08BR.03.06.03BR.

Y Y Y Y Y Y Y Y Y Y

NF.0008 Account Management The system shall provide the ability to display an End User Agreement. BR.99.00.01 Y N Y Y Y Y Y Y N YNF.0008 Account Management The system shall provide the ability to display an End User Agreement. BR.99.00.01 Y N Y Y Y Y Y Y N Y

NF.0009 Account ManagementThe system shall provide the ability to require new, registering external customers to agree to an End User Agreement.

BR.99.00.01 Y N Y Y Y Y Y Y N Y

NF.0010 Account ManagementThe system shall provide the ability for an external customer to reset the password associated with their account.

BR.99.00.01 Y Y y Y Y Y Y Y N Y

NF.0011 Account ManagementThe system shall provide the ability for an external customer to specify a preferred language (English, Spanish, Creole).


Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0012 Account ManagementThe system shall provide the ability to respond to AWI-generated correspondence without the need for external user account creation.

BR.99.00.01BR.01.01.41BR.01.01.42BR.01.01.44BR.01.01.46BR.01.03.01BR.01.03.03BR.02.01.02BR.02.01.03BR.02.01.06BR.02.02.03BR.02.02.04BR.02.02.09BR.02.03.01BR.02.03.02BR.02.04.01BR.02.05.01BR.03.01.09BR.03.05.05BR.03.05.08BR.03.06.03

Y Y Y Y Y Y Y Y Y Y

BR.99.00.01BR.01.01.41

NF.0013 Correspondence The system shall have the ability to create and update correspondence templates.

BR.01.01.41BR.01.01.42BR.01.01.44BR.01.01.46BR.01.03.01BR.01.03.03BR.02.01.02BR.02.01.03BR.02.01.06BR.02.02.03BR.02.02.04BR.02.02.09BR.02.03.01BR.02.03.02BR.02.04.01BR.02.05.01BR.03.01.09BR.03.05.05BR.03.05.08BR.03.06.03

Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0014 CorrespondenceThe system shall utilize approved correspondence templates for use in the development of correspondence.


Y Y Y Y Y Y Y Y Y Y

BR.99.00.01BR.01.01.41

NF.0015 CorrespondenceThe system shall pre-populate correspondence variables based upon template definition (e.g., Claimant Name, Address, Claim Number, etc.).


Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0016 CorrespondenceThe system shall prevent the User from selecting mutually exclusive variable text within a correspondence template based upon pre-defined business rules (e.g, selecting text for a denial in a document with a determination of eligibility).


Y Y Y Y Y Y Y Y Y Y

NF.0017 Correspondence The system shall provide the capability to perform spelling and grammatical checks on correspondence.

BR.99.00.01BR.01.01.41

Y Y Y Y Y Y Y Y Y YNF.0017 Correspondence The system shall provide the capability to perform spelling and grammatical checks on correspondence. Y Y Y Y Y Y Y Y Y Y

NF.0018 CorrespondenceThe system shall retrieve and replace variable text for unpublished correspondence when the correspondence is reopened for additional editing and when the user makes a request to refresh variable data.


Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0019 Correspondence The system shall provide the ability to enter free-form text into correspondence.


Y Y Y Y Y Y Y Y Y Y

BR.99.00.01BR.01.01.41

NF.0020 Correspondence The systems shall provide 'What You See Is What You Get' (WYSIWYG) editing of the correspondence.


Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0021 Correspondence The system shall increment draft version and update summary data when correspondence is saved.


Y Y Y Y Y Y Y Y Y Y

BR.99.00.01BR.01.01.41

NF.0022 CorrespondenceThe system shall provide a mechanism for draft correspondence to be routed for review and approval before publishing.


Y Y Y Y Y Y Y Y Y Y

NF.0023 CorrespondenceThe system shall provide the ability to capture comments by a reviewer for correspondence that are not displayed within the correspondence.

BR.99.00.01BR.01.01.41

Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0024 Correspondence The system shall include a unique identifier on all correspondence that is published.


Y Y Y Y Y Y Y Y Y Y

BR.99.00.01BR.01.01.41

NF.0025 Correspondence The system shall store published correspondence in non-editable format (e.g., .pdf).


Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0026 CorrespondenceThe system shall associate all published correspondence with the appropriate line-of-business record(s) and make it available on-line.


Y Y Y Y Y Y Y Y Y Y

BR.99.00.01BR.01.01.41

NF.0027 Correspondence The system shall provide the capability to send correspondence without user intervention.


Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0028 Correspondence The system shall date-time stamp all published correspondence.

BR.01.01.40BR.04.01.04BR.08.01.15BR.08.01.16BR.08.01.17BR.08.01.18BR.08.01.19BR.08.01.20BR.08.01.21BR.08.01.22BR.08.01.24BR.08.02.01BR.08.02.02BR.08.02.03BR.08.02.04BR.08.02.05BR.08.02.33

Y Y Y Y Y Y Y Y Y Y

BR.01.01.40BR.04.01.04BR.08.01.15BR.08.01.16BR.08.01.17BR.08.01.18BR.08.01.19

NF.0029 Correspondence The system shall provide the capability to override the system generated date-time stamp.

BR.08.01.19BR.08.01.20BR.08.01.21BR.08.01.22BR.08.01.24BR.08.02.01BR.08.02.02BR.08.02.03BR.08.02.04BR.08.02.05BR.08.02.33

Y Y Y Y Y Y Y Y Y Y

NF.0030 Correspondence The system shall provide the ability to electronically sign correspondence.

BR.99.00.01BR.01.01.41BR.08.03.28

Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0031 Correspondence The system shall provide the capability to attach existing images/correspondence to new correspondence.


Y Y Y Y Y Y Y Y Y Y

BR.99.00.01BR.01.01.41

NF.0032 CorrespondenceThe system shall maintain historical summary level information about the correspondence (e.g., status, routing, creation/update, version)


Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0033 CorrespondenceThe system shall provide the capability to distribute correspondence via a customer/user's preferred method of communication.


Y Y Y Y Y Y Y Y Y Y

The system shall provide the capability to notify an external customer based on the external customer's

BR.01.01.01BR.01.01.13BR.01.01.34BR.01.04.01BR.01.04.03BR.03.01.10BR.07.01.02BR.07.03.01

NF.0034 CorrespondenceThe system shall provide the capability to notify an external customer based on the external customer's preferred method of communication, when new correspondence is distributed.


Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0035 CorrespondenceThe system shall log the outcome of the correspondence distribution attempt, if possible. (e.g. was the email, fax sent?)


Y Y Y Y Y Y Y Y Y Y

BR.01.01.01BR.01.01.13

NF.0036 CorrespondenceThe system shall log the viewing of online correspondence by external customers including date/time viewed.

BR.01.01.13BR.01.01.34BR.01.04.01BR.01.04.03BR.03.01.10BR.07.01.02BR.07.03.01BR.08.01.10BR.08.01.38BR.08.02.20BR.08.02.21BR.08.02.22BR.08.02.24BR.99.00.01

Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0037 CorrespondenceThe system shall maintain timers and monitor date sensitive information based upon the time of distribution of the correspondence (e.g., time to appeal, time to pay overpayment).


Y Y Y Y Y Y Y Y Y Y

BR.99.00.01BR.01.01.41

NF.0038 CorrespondenceThe system shall provide a capability to develop and publish correspondence to multiple recipients within a defined business process (e.g., not developed one recipient at a time)


Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0039 Correspondence The system shall prevent the update of published correspondence.


Y Y Y Y Y Y Y Y Y Y

BR.99.00.01BR.01.01.41BR.01.01.44

NF.0040 CorrespondenceThe system shall have the ability to produce and send corrected correspondence based on previously published correspondence.

BR.01.01.44BR.01.03.01BR.01.03.03BR.02.01.06BR.02.03.02BR.02.04.01BR.02.05.01BR.08.01.32BR.08.01.42BR.08.04.15BR.08.04.16BR.08.04.19

Y Y Y Y Y Y Y Y Y Y

NF.0041 Correspondence The system shall support the re-printing of published correspondence. BR.99.00.04 Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0042 CorrespondenceThe system shall provide the ability to manually and automatically resend correspondence if a system failure occurs before or during distribution (e.g., smtp failure, internet connection failure)


Y Y Y Y Y Y Y Y Y Y

BR.99.00.01BR.01.01.41

NF.0043 Correspondence The system shall support portrait and landscape page orientation for correspondence.


Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0044 CorrespondenceThe system shall provide the ability to print correspondence on multiple pages using both automated and user defined page breaks.


Y Y Y Y Y Y Y Y Y Y

BR.99.00.01BR.01.01.41

NF.0045 CorrespondenceThe system shall provide the ability to suppress the distribution of published correspondence (i.e., publish correspondence without notification to the external customer).


Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0046 CorrespondenceThe system shall provide the ability to print one or more pieces of correspondence without viewing the documents.


Y Y Y Y Y Y Y Y Y Y

NF.0047 CorrespondenceThe system shall generate American Disabilities Act (ADA) compliant correspondence viewable from within the system.

BR.99.00.04 Y Y Y Y Y Y Y Y Y Y

NF.0048 Correspondence The system shall support the printing of correspondence to local or workgroup printer. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0049 Correspondence The system shall support the printing of correspondence in batch at a central location.BR.99.00.01BR.08.01.10BR.08.01.21

Y Y Y Y Y Y Y Y Y Y

NF.0050 CorrespondenceThe system shall support the cleansing of address data to meet current U.S. Postal regulations and standards.


Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0051 Correspondence The system shall support the generation of correspondence outside of a workflow (adhoc correspondence).


Y Y Y Y Y Y Y Y Y Y

NF.0052 Correspondence The system shall provide the ability to specify archive rules according to retention policies.BR.99.00.01BR.00.01.02BR.99.00.05

Y Y Y Y Y Y Y Y Y YBR.99.00.05

NF.0053 Correspondence The system shall provide the ability to perform a keyword search on the content of correspondence. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0054 Correspondence The system shall provide the ability to encrypt correspondence with a minimum of 256-bit encryption.

BR.99.00.02BR.99.00.03BR.99.00.06BR.12.01.02BR.12.01.03BR.12.01.04BR.12.01.05BR.12.02.01BR.12.02.03BR.12.02.06BR.12.02.07BR.12.02.09BR.12.02.12BR.12.02.13

Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0055 Correspondence The system shall provide the ability to search for correspondence based upon defined search criteria.


Y Y Y Y Y Y Y Y Y Y

BR.99.00.01BR.01.01.41

NF.0056 CorrespondenceThe system shall provide the ability to sort and filter on search results for correspondence and correspondence templates.


Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0057 CorrespondenceThe system shall support the printing of a catalog of all correspondence templates contained within the system.


Y Y Y Y Y Y Y Y Y Y

NF.0058 CorrespondenceThe system shall provide the ability to generate correspondence in an external customer's preferred language (English, Spanish, Creole).

BR.01.01.01BR.08.02.16BR.08.02.25

Y Y Y Y Y Y Y Y Y YNF.0058 Correspondencelanguage (English, Spanish, Creole). BR.08.02.25

BP.99.00.03

Y Y Y Y Y Y Y Y Y Y

NF.0059 Database Architecture The system shall employ a relational database. Y Y Y Y Y Y Y Y Y Y

NF.0060 Database Architecture The system shall employ a data model which enforces referential integrity. Y Y Y Y Y Y Y Y Y Y

NF.0061 Database ArchitectureThe system shall employ one defined set of data standards (e.g., consistent data schema, data element, data class, field lengths, data tables, view naming conventions).

Y Y Y Y Y Y Y Y Y Y

NF.0062 Database Architecture The system shall provide consistency and validity checks on data elements at the database level. Y Y Y Y Y Y Y Y Y Y

NF.0063 Database ArchitectureThe system shall provide the ability to modify existing record attributes while maintaining referential integrity.

Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0064 Database ArchitectureThe system shall provide the ability to associate supporting documentation (e.g., scanned documents) with a system record.


Y Y Y Y Y Y Y Y Y Y

NF.0065 Database ArchitectureThe system shall provide a warning when allocated record storage volume approaches an administrator defined limit.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0066 Database ArchitectureThe system shall provide a data history in accordance with state and federal law as well the AWI Electronic Records Retention Policy (7 years is the general requirement except where otherwise indicated).


Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0067 Database ArchitectureThe system shall provide the ability to archive records (i.e., remove from active system) based on administrator defined criteria.


Y Y Y Y Y Y Y Y Y Y

NF.0068 Database ArchitectureThe system shall provide the ability to return archived records to the active system based on user request and/or administrator defined criteria.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

Development And The system shall allow for maintenance and support activities to be carried out while the application and NF.0069

Development And Support Services

The system shall allow for maintenance and support activities to be carried out while the application and supporting systems are on line (e.g., "Hot" backup procedures).

BR.99.00.01 Y Y Y Y Y Y Y Y y Y

NF.0070Development And Support Services

The system shall include tools for automated scheduling of system support events (e.g., data backup, external interface processing, batch processing).

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y


The system shall include tools for comparing monitoring results against historical measures. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y


The system shall include tools for customizing the system (e.g., adding functionality, modifying existing functionality, modifying configuration settings).

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y


The system shall include tools for monitoring and reporting capacity and performance for all system components.

BR.99.00.01 N N N N N N N N N N


The system shall include tools to allow remote system administration. BR.99.00.01 N N N N N N N N N N


The system shall include tools to create and maintain online help content specific to the functionality accessed (e.g., data field information, business rules related to the functionality, general operation).

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y


The system shall provide a mechanism for recording and viewing system errors and warnings. BR.99.00.01 N N N N N N N N N N


The system shall provide a warning when definable performance and storage thresholds are being approached.

BR.99.00.01 N N N N N N N N N N


The system shall provide a mechanism to notify the system administrator when definable performance and storage thresholds are exceeded.

BR.99.00.01 N N N N N N N N N N


The system shall provide the ability to alert appropriate users to system events (e.g., system status, maintenance outages, shutdown advisories).

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y


The system shall provide the ability to assign a severity level to a system exception. BR.99.00.01 N N N N N N N N N N


The system shall provide the ability to capture and report system exceptions. BR.99.00.01 N N N N N N N N N NNF.0081Support Services

The system shall provide the ability to capture and report system exceptions. BR.99.00.01 N N N N N N N N N N

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR


The system shall provide the ability to maintain and display metrics of system activity (e.g., numbers of, types of users, search statistics, response times, system recovery time).

BR.99.00.01 N N N N N N N N N N


The system shall provide the ability to track the reason for system failures. BR.99.00.01 N N N N N N N N N N


The system shall support the centralized storage of business and technical metadata. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0085 Disaster Recovery The system shall provide full and incremental data backup and recovery capabilities . BR.99.00.08 N N N N N N N N N N

NF.0086 Disaster Recovery The system shall include recovery procedures for all backups taken. BR.99.00.08 N N N N N N N N N N

NF.0087 Disaster RecoveryThe system shall support, when recovery from the backup is being performed, restoration of data and services on a priority basis, such that priority data are accessible while the recovery is completed.

BR.99.00.08 N N N N N N N N N N

NF.0088 Disaster Recovery The system shall ensure that no data (zero data loss) is lost through the service in any event. BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0089 Disaster RecoveryThe system shall include tools for system backups and restores (e.g., data backup, system configuration backup).

BR.99.00.08 N N N N N N N N N N

NF.0090 Disaster RecoveryThe system shall in the event of loss of service have a Recovery Time Objective (RTO) no greater than 72 hours.

BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0091 Disaster RecoveryThe system shall in the event of loss of service have a Recovery Point Objective (RPO) no greater than 24 hours.

BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

BR.08.01.23BR.08.01.36

NF.0092 Events And SchedulingThe system shall provide the ability to schedule events (e.g., reminders, notification generation, business process execution).


Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0093 Events And Scheduling The system shall provide the ability to schedule an appointment. (e.g., date, time, location, participants)


Y Y Y Y Y Y Y Y Y Y

BR.08.01.23BR.08.01.36

NF.0094 Events And Scheduling The system shall provide the ability to associate comments with scheduled events.


Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0095 Events And SchedulingThe system shall provide the ability to associate the scheduled event with a system record (e.g., case record to an appointment).


Y Y Y Y Y Y Y Y Y Y

BR.08.01.23BR.08.01.36

NF.0096 Events And Scheduling The system shall provide the ability to attach documentation to the scheduled appointment.


Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0097 Events And SchedulingThe system shall provide the ability to notify a user of a scheduled event based on user-defined criteria (e.g., reminder time, delivery mechanism).


Y Y Y Y Y Y Y Y Y Y

BR.08.01.23BR.08.01.36

NF.0098 Events And SchedulingThe system shall provide the ability to modify existing scheduled events (e.g., begin date, end date, frequency, business process specific information).


Y Y Y Y Y Y Y Y Y Y

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NF.0099 Events And Scheduling The system shall provide the ability to suspend a scheduled event.


Y Y Y Y Y Y Y Y Y Y

BR.08.01.23BR.08.01.36

NF.0100 Events And Scheduling The system shall provide the ability to cancel a scheduled event.


Y Y Y Y Y Y Y Y Y Y

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04.STC

05.TRA

06.DUA

07.SP

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NF.0101 Events And Scheduling The system shall provide the ability to maintain historical information related to scheduled events.


Y Y Y Y Y Y Y Y Y Y

BR.08.01.23BR.08.01.36

NF.0102 Events And SchedulingThe system shall provide the ability to maintain user-defined calendars and dates specific to business functionality (e.g., time off, work hours, review dates).


Y Y Y Y Y Y Y Y Y Y

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04.STC

05.TRA

06.DUA

07.SP

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NF.0103 Events And Scheduling The system shall provide the ability to execute system events based on a user-configurable schedule.


Y Y Y Y Y Y Y Y Y Y

BR.08.01.23BR.08.01.36

NF.0104 Events And Scheduling The system shall provide the ability to generate appointment confirmation notifications.


Y Y Y Y Y Y Y Y Y Y

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03.BPC

04.STC

05.TRA

06.DUA

07.SP

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NF.0105 Events And SchedulingThe system shall provide the ability to maintain user-defined calendar information specific to business processes.


Y Y Y Y Y Y Y Y Y Y

BR.01.01.02BR.01.01.04

NF.0106 Imaging The system shall provide the ability to interface with imaging/scanning software.


Y Y Y Y Y Y Y Y Y Y

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04.STC

05.TRA

06.DUA

07.SP

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NF.0107 Imaging The system shall provide the ability to accept direct fax-to-image.


Y Y Y Y Y Y Y Y Y Y

BR.01.01.02BR.01.01.04

NF.0108 Imaging The system shall provide the ability to accept direct email-to-image.


Y Y Y Y Y Y Y Y Y Y

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05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

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NF.0109 Imaging The system shall provide the ability for an administrator to create and maintain a list of document types.


Y Y Y Y Y Y Y Y Y Y

BR.01.01.02BR.01.01.04

NF.0110 ImagingThe system shall provide the ability for an administrator to create and maintain relationships between document types and work queues/work items.


Y Y Y Y Y Y Y Y Y Y

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04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0111 ImagingThe system shall provide the ability to identify the document type and appropriate line-of-business record/case file of any system-generated correspondence without user intervention (e.g., barcode).


Y Y Y Y Y Y Y Y Y Y

BR.01.01.02BR.01.01.04

NF.0112 Imaging The system shall provide the ability to capture metadata (indexing) information for documents.


Y Y Y Y Y Y Y Y Y Y

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04.STC

05.TRA

06.DUA

07.SP

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NF.0113 Imaging The system shall provide the ability to update metadata (indexing) information for documents.


Y Y Y Y Y Y Y Y Y Y

BR.01.01.02BR.01.01.04

NF.0114 ImagingThe system shall provide the ability to manage individual document pages (e.g., reorder, delete, merge, append, separate).


Y Y Y Y Y Y Y Y Y Y

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04.STC

05.TRA

06.DUA

07.SP

08.Appeals

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12.CIR

NF.0115 Imaging The system shall provide the ability to manipulate document images (e.g., magnify, rotate, etc.).


Y Y Y Y Y Y Y Y Y Y

BR.01.01.02BR.01.01.04

NF.0116 ImagingThe system shall provide the ability to manually associate unsolicited correspondence to the appropriate line-of-business record/case file.


Y Y Y Y Y Y Y Y Y Y

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03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0117 Imaging The system shall provide the ability to route imaged correspondence to any work queue.


Y Y Y Y Y Y Y Y Y Y

BR.01.01.02BR.01.01.04

NF.0118 ImagingThe system shall provide the ability to route unidentifiable correspondence to specialized personnel for identification.


Y Y Y Y Y Y Y Y Y Y

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04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0119 Imaging The system shall provide the ability to prevent multiple copies of the same document from being imaged.


Y Y Y Y Y Y Y Y Y Y

BR.01.01.02BR.01.01.04

NF.0120 ImagingThe system shall provide the ability to view multi-page (including double-side) correspondence as one document.


Y Y Y Y Y Y Y Y Y Y

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03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0121 ImagingThe system shall provide the ability to associate an image of an envelope, including postmark, with the correspondence it contained.


Y Y Y Y Y Y Y Y Y Y

BR.00.01.02BR.00.01.03

NF.0122 Imaging The system shall provide the ability to redact information contained on imaged documents.


Y Y Y Y Y Y Y Y Y Y

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04.STC

05.TRA

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07.SP

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NF.0123 Imaging The system shall provide the ability to view redacted information on imaged documents.


Y Y Y Y Y Y Y Y Y Y

BR.01.01.08BR.01.01.10

NF.0124Interfaces And Interoperability

The system shall provide the ability to export data from the system in multiple formats (e.g, csv, fixed length ASCII, tab-delimited).


Y Y Y Y Y Y Y Y Y Y

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04.STC

05.TRA

06.DUA

07.SP

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The system shall provide the ability to import data into the system in multiple formats (e.g, csv, fixed length ASCII, tab-delimited).


Y Y Y Y Y Y Y Y Y Y

BR.01.01.08BR.01.01.10


The system shall provide the ability to maintain external system information for interfaces (e.g., connection strings, file paths).


Y Y Y Y Y Y Y Y Y Y

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03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR


The system shall provide the ability to transmit/receive imported/exported data through multiple methods (e.g., file output, web service, single and batch transactional (e.g., ICON)).


Y Y Y Y Y Y Y Y Y Y


The system shall have the ability to provide remote interfacing and interoperability with all remote offices and telecommuters.

BR.99.00.07 Y Y Y Y Y Y Y Y Y Y


The system shall provide the ability to generate and execute scripts to import and export data.


Y N Y Y Y N Y Y N N

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03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR


The system shall provide the ability to present a result list for data imports and exports (e.g., success or failure, time started, time completed).


Y N Y Y Y N Y Y Y N

BR.01.01.08BR.01.01.10


The system shall provide the ability to report on interface transmissions (e.g., total number of records loaded, date of interface transmission, amount of time to execute the interface transmission, errors, failures).


Y Y Y Y Y Y Y Y N N

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03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR


The system shall provide the ability to restart an interface transmission from a specific point (e.g., restart at failed record, restart from beginning).


Y Y Y Y Y Y Y Y Y N

BR.01.01.08BR.01.01.10


The system shall associate information received via interface with the line-of-business record which generated the information request.


Y Y Y Y Y Y Y Y Y Y


The system shall support exchange of bulk data information to be printed and mailed. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

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04.STC

05.TRA

06.DUA

07.SP

08.Appeals

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The system shall support the acceptance of credit card payments.

BR.03.01.01BR.03.04.01BR.03.05.01BR.03.05.02BR.03.05.03BR.03.05.04BR.99.00.03BR.12.01.05BR.12.01.04

N N Y N N N N N N Y

NF.0136 Notes The system shall provide the ability to enter and display notes.BR.08.03.26BR.08.02.26

Y Y Y Y Y Y Y Y Y Y

NF.0137 NotesThe system shall provide the ability to maintain user-defined note types (e.g., system generated, manually entered, comment).

BR.08.03.26BR.08.02.26

Y Y Y Y Y Y Y Y Y Y

NF.0138 NotesThe system shall provide the ability to sort notes based on the characteristics of the note (e.g., date created, type of note).

BR.08.03.26BR.08.02.26

Y Y Y Y Y Y Y Y Y Y

NF.0139 Notes The system shall provide the ability for “threading” notes.BR.08.03.26BR.08.02.26

Y Y Y Y Y Y Y Y Y Y

NF.0140 NotesThe system shall provide word processing functionality for the entry and manipulation of text data (e.g., word wrap, spell check, font control).

BR.08.03.26BR.08.02.26

Y Y Y Y Y Y Y Y Y Y

NF.0141 NotesThe system shall provide the ability to automatically populate case notes in associated records with details BR.08.03.26

Y Y Y Y Y Y Y Y Y YNF.0141 NotesThe system shall provide the ability to automatically populate case notes in associated records with details of generated notifications (e.g., user ID, type, date and time sent, recipient, format of transmission).

BR.08.03.26BR.08.02.26

Y Y Y Y Y Y Y Y Y Y

NF.0142 NotesThe system shall provide the ability to display notes based on classification (e.g., internal) and status (e.g., active).

BR.08.03.26BR.08.02.26

Y Y Y Y Y Y Y Y Y Y

NF.0143 NotesThe system shall provide the ability to filter notes based on user-defined classifications (e.g., internal, external).

BR.08.03.26BR.08.02.26

Y Y Y Y Y Y Y Y Y Y

NF.0144 NotesThe system shall provide the ability to generate user-configurable notes based on system events (e.g., issues/flags associated with a case).

BR.08.03.26BR.08.02.26

Y Y Y Y Y Y Y Y Y Y

NF.0145 Notes The system shall provide the ability to modify/delete notes.BR.08.03.26BR.08.02.26

Y Y Y Y Y Y Y Y Y Y

NF.0146 Policies And StandardsThe system shall comply with NIST Special Publication 800-53 - Recommended Security Controls for Federal Information Systems and Organizations, as revised, for moderate-impact information systems.

Y Y Y Y Y Y Y Y Y Y

NF.0147 Policies And Standards The system shall comply with the Americans with Disabilities Act (Section 508 Standards). BR.99.00.04 Y Y Y Y Y Y Y Y Y Y

NF.0148 Policies And Standards The system shall comply with the Florida Accessible Electronic and Information Technology Act. Y Y Y Y Y Y Y Y Y Y

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03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0149 Policies And StandardsThe system shall ensure all automated interfaces with external partners shall adhere to the privacy and security policies established between the external partner and UC for the exchange of data.


Y Y Y Y Y Y Y Y Y Y

BR.00.01.02BR.00.01.03

NF.0150 Policies And StandardsThe system shall provide data security with regard to electronic privacy and personal health information according to Health Insurance Portability and Accountability Act (HIPAA) regulations.


Y Y N Y Y Y N Y N Y

NF.0151Record Management

And AuditThe system shall maintain the proper audit information for each record/document recording the date/time the action occurred, the user performing the action, and the data impacted by the action.

BR.99.00.05 Y Y Y Y Y Y Y Y Y Y


And AuditThe system shall provide audit trail functionality to record data output and its intended destination. BR.99.00.05 Y Y Y Y Y Y Y Y Y Y


And AuditThe system shall provide audit trail functionality to record data import, its source, and its point of entry. BR.99.00.05 Y Y Y Y Y Y Y Y Y Y


And AuditThe system shall provide audit trail functionality for all system and user generated notifications (e.g., user, date and time, type).

BR.99.00.05 Y Y Y Y Y Y Y Y Y Y

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And Audit

The system shall produce audit records that contain sufficient information to, at a minimum, establish what type of event occurred, when (date and time) the event occurred, where the event occurred, the source of the event, the outcome (success or failure) of the event, and theidentity of any user/subject associated with the event.

BR.99.00.05 Y Y Y Y Y Y Y Y Y Y


And Audit

The system shall provide the ability to display audit-trail information by entity, which includes data actions such as read, write, update and delete, archiving and printing, including date, time and function of the data action.

BR.99.00.05 Y Y Y Y Y Y Y Y Y Y


And AuditThe system shall allow administrators to select which auditable events are to be audited by specific components of the system.

BR.99.00.05 Y Y Y Y Y Y Y Y Y Y


And AuditThe system shall provide the ability for a system administrator to independently select and review the actions of any one or more users, including privileged users.

BR.99.00.05 Y Y Y Y Y Y Y Y Y Y


And AuditThe system shall provide the ability to configure a retention schedule for records and documents. BR.99.00.05 Y Y Y Y Y Y Y Y Y Y


And AuditThe system shall alert designated organizational officials in the event of an audit processing failure. BR.99.00.05 Y Y Y Y Y Y Y Y Y Y


And AuditThe system shall provide the ability to invoke a system shutdown in the event of an audit system failure, unless an alternative audit capability exists (i.e., if audit tracking can no longer be performed).

BR.99.00.05 Y Y Y Y Y Y Y Y Y Y


And AuditThe system shall protect audit information and audit tools from unauthorized access, modification, and deletion.

BR.99.00.05 N N N N N N N N N N


And AuditThe system shall provide the capability to automatically process audit records for events based on selectable event criteria.

BR.99.00.05 Y Y Y Y Y Y Y Y Y Y

Record Management NF.0164

Record Management And Audit

The system shall use an internal system clock to generate time stamps for audit records. BR.99.00.05 Y Y Y Y Y Y Y Y Y Y

NF.0165 Reporting The system shall provide the ability to report on any data element in the system. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0166 Reporting The system shall provide the ability to generate reports based on report specific user defined parameters. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0167 Reporting The system shall provide the ability to execute on-demand reports. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0168 ReportingThe system shall provide on-line reporting and query capability with the ability to reference a data dictionary.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0169 Reporting The system shall provide the ability to allow users to design on-demand reports. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0170 Reporting The system shall allow users to modify report queries on-line. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0171 Reporting The system shall provide the ability to guide a user step-by-step through report creation. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0172 Reporting The system shall include graphical report layout tools to assist users in formatting reports and queries. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0173 Reporting The system shall provide the ability to include run-time parameters for ad-hoc reports. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0174 Reporting The system shall provide the ability to sort, group and filter the data in a report. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0175 ReportingThe system shall provide the ability to report based on calendar year, fiscal year (e.g., federal or state), and performance year data.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0176 Reporting The system shall provide the ability to report on unrestricted date ranges within the limits of available data. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

The system shall provide the ability for year-to-year, month-to-month, period-to-period, year to date and life NF.0177 Reporting

The system shall provide the ability for year-to-year, month-to-month, period-to-period, year to date and life to date comparisons on reports.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

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03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0178 Reporting The system shall provide the ability to create reports with defined calculations. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0179 ReportingThe system shall provide the ability to generate reports that include user designed graphs and charts (e.g., organizational charts, line graphs, pie charts, regression lines).

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0180 Reporting The system shall provide the ability to categorize user defined reports into user defined categories. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0181 ReportingThe system shall provide the ability to indicate a report contains confidential data (e.g., disclaimer notice across the bottom of the report).

BR.00.01.02BR.00.01.03BR.00.01.04BR.04.01.06BR.08.01.28BR.08.01.29BR.08.01.30BR.08.01.31BR.08.02.07BR.08.02.08BR.08.03.28BR.12.01.02BR.12.01.03BR.12.01.04BR.12.01.05BR.12.02.01BR.12.02.03BR.12.02.05

Y Y Y Y Y Y Y Y Y Y

BR.12.02.05BR.12.02.06BR.12.02.07BR.12.02.09

NF.0182 Reporting The system shall allow ad-hoc report/query definitions to be stored in public libraries for use by other users. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0183 ReportingThe system shall maintain a consistent interface to all reports (e.g., single reporting tool for designing ad-hoc and on-demand reports, generation of report is executed from the same reporting tool).

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0184 ReportingThe system shall provide the ability to schedule a report to run without user intervention if certain user defined conditions are met.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0185 Reporting The system shall provide the ability for processing reports in batch. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0186 Reporting The system shall execute on-line reports in the background and allow users to continue working. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0187 Reporting The system shall provide the ability for a user to view the progress of any report. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0188 ReportingThe system shall allow a system administrator to set thresholds for query workload (e.g., time limits) that provide notification to administrators.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0189 ReportingThe system shall provide the ability to cancel a query job without user intervention if it fails to meet system administrator defined criteria (e.g., time limits).

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0190 Reporting The system shall allow a user or an administrator to delete user created reports. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0191 ReportingThe system shall support report distribution based on reporting conditions, such as user defined data values.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0192 Reporting The system shall support portrait and landscape page orientation for reports. BR.99.00.01 Y Y Y Y Y Y Y Y Y YNF.0192 Reporting The system shall support portrait and landscape page orientation for reports. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

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11.Audit

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NF.0193 Reporting The system shall provide the ability to print preview reports. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0194 Reporting The system shall provide the ability to define control breaks and number of lines per page limits. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0195 Reporting The system shall provide the ability to print a range of pages. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0196 Reporting The system shall provide the ability to route reports to various network printers as defined by a user. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0197 Reporting The system shall provide the ability to specify the number of copies of a report to be printed. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0198 Reporting The system shall provide the ability to direct reports to multiple outputs including email, screen, printer, file. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0199 ReportingThe system shall provide users the means of specifying form of output and distribution for reports (e.g., distribute to named users through email, print at local printer, print at remote printer, fax, distribute as data file through specified medium of transmission, email, etc.).

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0200 ReportingThe system shall provide the ability to save report results in various formats (e.g., Microsoft Word, ASCII files, Microsoft Excel, Text files (.txt), PDF format, HTML, XML).

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0201 ReportingThe system shall support On-line Analytical Processing (OLAP) extraction, transmission, and formatting as it relates to reporting.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0202 ReportingThe system shall provide a user configurable dashboard utilizing on-demand queries and standard reports to provide information to the user in a drill-down manner.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0203 ReportingThe system shall provide the ability for an administrator to require the archiving of data used to produce a report.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

The system shall provide a mechanism for archiving (storing in read-only mode) the data used to produce NF.0204 Reporting

The system shall provide a mechanism for archiving (storing in read-only mode) the data used to produce reports which have been marked as requiring archive.

BR.99.00.01 N N N N N N Y Y Y Y

NF.0205 Search And Navigation The system shall provide the ability to open multiple screens/windows. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0206 Search And NavigationThe system shall provide the ability to access the menu structure or a navigation path while executing business functionality.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0207 Search And Navigation The system shall support the use of user defined short-cut keys to move between modules and menus. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0208 Search And NavigationThe system shall allow navigation between related functionality within a line-of-business record without re-entering the original search criteria.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0209 Search And NavigationThe system shall provide a sequence of screens and fields enabling users to access, modify, skip or jump to other areas of interest for data entry based on the administrator defined navigation.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0210 Search And Navigation The system shall provide the ability to perform full text searches. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0211 Search And Navigation The system shall provide the ability to perform keyword searches. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0212 Search And Navigation The system shall provide the ability to search a range of data values. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0213 Search And NavigationThe system shall provide the ability to execute advanced search functionality from any area within the system.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0214 Search And Navigation The system shall require at least one search criteria is populated prior to executing a search. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0215 Search And Navigation The system shall support the use of "wild cards" in search and query functions. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0216 Search And Navigation The system shall provide the ability to group search results. BR.99.00.01 Y Y Y Y Y Y Y Y Y YNF.0216 Search And Navigation The system shall provide the ability to group search results. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

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04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0217 Search And Navigation The system shall provide the ability to sort search results. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0218 Search And NavigationThe system shall provide the ability to navigate to the appropriate record selected (within the context of the search).

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0219 Search And Navigation The system shall provide the ability to filter search results. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0220 Search And NavigationThe system shall provide the ability to combine multiple search criteria using logical ‘AND’, ‘OR’ and ‘BETWEEN’ operators.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0221 Search And NavigationThe system shall provide the ability to search and retrieve records (or logical groups of records) matching compound search criteria.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0222 Search And Navigation The system shall allow users to save searches with user-defined names. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0223 Search And NavigationThe system shall provide the ability to include unstructured data in query results (e.g., Microsoft Word documents, Adobe Acrobat files).

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0224 Search And NavigationThe system shall display result sets in a paged manner based on a user-defined number of records per page.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0225 Search And Navigation The system shall provide query searching capabilities that can be used to search within a result set. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0226 Search And Navigation The system shall provide the ability to perform advanced searches based on configurable criteria. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0227 Search And Navigation The system shall provide the ability to prompt the user to save work in progress. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0228 Search And NavigationThe system shall provide the ability to specify the limit of the maximum number of records retrieved by a single page query.

BR.99.00.01 Y Y Y Y Y Y Y Y Y YNF.0228 Search And Navigationsingle page query.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0229 Search And NavigationThe system shall provide a user with the total number of records found and total number of unique records found matching the user's query.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0230 Security

The system shall enforce display, entry, modification, deletion, and exchange of information using the Principle of Least Privilege (A basic principle in information security that holds that entities (people, processes, devices) should be assigned the fewest privileges consistent with their assigned duties and functions. For example, the restrictive "need-to-know" approach defines zero access by default and then opens security as required.)..

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

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03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0231 SecurityThe system shall provide access to data and functionality within the system based on administrator configurable security role(s) assigned to the user (e.g., access to data, access to documents, access to audit trail information, access to program information, access to financial data).


Y Y Y Y Y Y Y Y Y Y

NF.0232 SecurityThe system shall provide access to data and functionality at the most granular level available (i.e. field level for data and screen access, document type for documents, individual menu item for functionality).

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

for data and screen access, document type for documents, individual menu item for functionality).

NF.0233 SecurityThe system shall provide varying levels of permission to access data and functionality. Permissions shall include no access, view only access, create access, update access, and delete access.


Y Y Y Y Y Y Y Y Y Y

NF.0234 SecurityThe system shall provide the ability to establish standard "user profiles" consisting of one or more security roles from which individual users may inherit privileges.

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

The system shall provide the ability for an administrator to modify the roles of a single user or group of BR.99.00.06

NF.0235 SecurityThe system shall provide the ability for an administrator to modify the roles of a single user or group of users without modifying the original profile or role.

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0236 Security The system shall provide the ability to assign role(s) to users effective for a specified date range.BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0237 Security The system shall provide a single integrated logon to access all functionality within the system.BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0238 Security The system shall not display a password in cleartext.BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0239 SecurityThe system shall provide a warning of password expiration based on an administrator configurable number of days prior to actual expiration .

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0240 SecurityThe system shall provide the user with a final warning to change his/her password prior to password expiration.

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0241 SecurityThe system shall automatically disable the user account when the administrator configurable number of unsuccessful logon attempts is exceeded.

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0242 Security The system shall provide the ability to limit user logon to one workstation at a time.BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0243 SecurityThe system shall provide the capability to limit the number of concurrent sessions for each user account to an administrator configurable number.

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0244 SecurityThe system shall notify the user, upon successful logon (access), of the date and time of the last logon (access).

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0245 Security The system shall display an approved notification message before granting access to the system.BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0246 SecurityThe system shall retain the notification message on the screen until users take explicit actions to log on to or further access the information system.

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0247 SecurityThe system shall generate a unique session identifier for each session and only recognize system-generated session identifiers.

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0248 SecurityThe system shall prevent further access to the system by ending a session and deleting the session id after an administrator configurable period of inactivity or based on user actions (e.g. logout, close browser)

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0249 Security The system shall provide a readily observable logout capability on all screens/pages.BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

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03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0250 SecurityThe system shall provide the capability for an administrator to create/modify user and external customer accounts.


Y Y Y Y Y Y Y Y Y Y

NF.0251 SecurityThe system shall provide the ability to associate a user with a primary and secondary business unit within the organization.

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0252 SecurityThe system shall provide the capability for an administrator to reset a user's password without knowing the original password.

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0253 SecurityThe system shall provide the capability for an administrator to require a user to reset their password on the

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y YNF.0253 Security

The system shall provide the capability for an administrator to require a user to reset their password on the next successful logon.

BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0254 Security The system shall prevent the creation of duplicate user accounts.


Y Y Y Y Y Y Y Y Y Y

NF.0255 SecurityThe system shall provide the ability to enforce administrator configurable security parameters (e.g, password strength, expiring passwords, lockout attempts, inactivity timeframes, etc).

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0256 SecurityThe system shall provide the ability to log security events (e.g., failed/successful logon attempts, amendment of user rights, inactivation of users).

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0257 SecurityThe system shall have the capability for an administrator to revoke user access for an individual user or group of users.

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

group of users.

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04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0258 SecurityThe system shall have the capability for an administrator to suspend user access for an individual user or group of users.

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0259 SecurityThe system shall have the capability for an administrator to force logout for an individual user or group of users.

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0260 SecurityThe system shall provide the ability to deactivate user accounts after an administrator configurable defined time of inactivity (days/weeks).


Y Y Y Y Y Y Y Y Y Y

NF.0261 SecurityThe system shall provide the ability to generate automatic notification of locked user accounts to a security

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y YNF.0261 Security

The system shall provide the ability to generate automatic notification of locked user accounts to a security administrator.

BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0262 SecurityThe system shall provide the ability to report on user information (e.g., account status, assigned roles/permissions, user activity history, history of security profile changes for a user).

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0263 Security The system shall provide the ability to track and report inactive user accounts for specified time periods.


Y Y Y Y Y Y Y Y Y Y

NF.0264 Security The system shall provide the ability to administer user security based on organizational unit.BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0265 Security The system shall support Secure Sockets Layer (SSL).BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

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04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0266 Security The system shall support Secure Shell (SSH).BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0267 Security The system shall support IP Protocol Security extension (IPSec).BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0268 Security The system shall support S/MIME for email communications.BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0269 Security The system shall support at a minimum 256-bit cryptography.BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0270 Security The system shall encrypt data transmission information (e.g., URLs, query strings, connection strings).BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

BR.00.01.02BR.00.01.03BR.00.01.04BR.04.01.06BR.08.01.28BR.08.01.29BR.08.01.30BR.08.01.31BR.08.02.07

NF.0271 Security The system shall provide the ability to encrypt sensitive data on the data layer.

BR.08.02.07BR.08.02.08BR.08.03.28BR.12.01.02BR.12.01.03BR.12.01.04BR.12.01.05BR.12.02.01BR.12.02.03BR.12.02.05BR.12.02.06BR.12.02.07BR.12.02.09

Y Y Y Y Y Y Y Y Y Y

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03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0272 SecurityThe system shall maintain the integrity and confidentiality of information during aggregation, packaging, and transformation in preparation for transmission.


Y Y Y Y Y Y Y Y Y Y

BR.00.01.02BR.00.01.03

NF.0273 Security The system shall protect the integrity and confidentiality of transmitted information.


Y Y Y Y Y Y Y Y Y Y

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03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0274 Security The system shall protect the integrity and confidentiality of information at rest.


Y Y Y Y Y Y Y Y Y Y

NF.0275 SecurityThe system shall provide the ability to virus scan uploaded files using Agency-approved virus scanning software.

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

software.

NF.0276 SecurityThe system shall enforce approved authorizations for controlling the flow of information within the system and between interconnected systems.

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0277 SecurityThe system shall ensure transactions and messages are accurately received as they were sent and information is not altered by non-authorized individuals.

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0278 SecurityThe system shall provide access control that permits or denies access to the application, information, or other resources, based on parameters such as the identity of the source and the target.

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0279 Security The system shall prevent unauthorized information transfer.BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0280 SecurityThe system shall monitor and control communications at the external boundary of the system and at key internal boundaries within the system.

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0281 SecurityThe system shall route all access through a dedicated, managed interface for purposes of access control and auditing.

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0282 SecurityThe system shall prevent discovery of specific system components (or devices) composing a managed interface.

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0283 SecurityThe system shall implement host-based boundary protection mechanisms for servers, workstations, and mobile devices.

BR.99.00.06BR.99.00.08 Y Y Y Y Y Y Y Y Y Y

NF.0284 System Architecture The system shall support 24x7x365 availability. BR.99.00.01 Y Y Y Y Y Y Y Y Y YNF.0284 System Architecture The system shall support 24x7x365 availability. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0285 System ArchitectureThe system shall support 99.99% availability, excluding planned maintenance, calculated on an annual basis.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0286 System ArchitectureThe system shall support access from multiple locations to include all AWI offices as well as telecommuters.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0287 System ArchitectureThe system shall be designed in a modular architecture which corresponds to the business processes in order to support a phased implementation.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0288 System Architecture The system shall employ reusable application components. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0289 System Architecture The system architecture shall be fault tolerant. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0290 System Architecture The system shall integrate with secure inbound and outbound Exchange/Outlook email technology. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0291 System Architecture The system shall integrate with inbound and outbound fax technology. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0292 System Architecture The system shall integrate with inbound and outbound Integrated Voice Response (IVR) technology. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0293 System Architecture The system shall provide an integrated document and content management repository. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0294 System Architecture The system shall provide integrated document imaging technology including print-to-image. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0295 System Architecture The system shall provide integrated error and exception handling capabilities. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0296 System ArchitectureThe system shall provide the ability to integrate with third-party applications (e.g., Microsoft Office, Adobe Acrobat).

BR.99.00.01 Y Y Y Y Y Y Y Y Y YNF.0296 System ArchitectureAcrobat).

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0297 System ArchitectureThe system shall provide a business-rules engine that includes a business rules repository (e.g., claimant eligibility rules).

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0298 System ArchitectureThe system shall allow for changes to administrator defined business rules without programming modifications.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0299 System ArchitectureThe system will provide the capability to create and maintain program types and fund codes (along with associated business rules) without programming modifications.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0300 System ArchitectureThe system shall provide the ability to track business rule parameters for different time periods (temporal maintenance of parameters).

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0301 System ArchitectureThe system shall provide the ability to maintain administrator defined parameters to drive business functionality. Modifications to parameter values shall not require programming changes.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0302 System Architecture The system shall provide the ability to establish and maintain parameters to be used globally. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0303 System ArchitectureThe system shall provide the ability to establish and maintain parameters to be used locally within each business unit.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0304 System ArchitectureThe system shall provide the ability for an authorized user to create, modify, and inactivate look-up values including both codes and code values.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0305 System Architecture The system shall provide the ability to "post" data transactions real time. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0306 System ArchitectureThe system shall provide the ability to "roll back" non-committed transactions in the event of a system failure.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0307 System Architecture The system shall provide the ability to integrate with a central high speed printing facility. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0308 System Architecture The system shall support centralized process scheduling mechanisms. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0309 System Architecture The system shall support presenting links to external websites. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

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04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0310 System ArchitectureThe system shall provide the ability to accommodate subsequent development, change of business process, access channel, and scalability.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0311 System ArchitectureThe system shall provide the ability to support changes in transaction volumes without the need for software upgrades/migrations or code reengineering (i.e., increased/decreased hardware only).

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0312 System ArchitectureThe system shall provide the ability to deploy new functionality to the system, without impacting existing non-related functionality.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0313 System ArchitectureThe system shall be architected to ensure the failure of any end user devices, including workstations or printers, does not impact the operation or performance of other devices.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0314 System ArchitectureThe system shall provide server failover management for both application server(s) and database server(s).

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0315 System ArchitectureThe system shall provide a transactional response time of no more than 3 seconds excluding network latency.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0316 System Architecture The system shall support at a minimum 1600 concurrent users at initial deployment. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0317 System Architecture The system shall support at a minimum 200,000 concurrent external customers at initial deployment. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0318 System Architecture The system shall support the assignment of priority to system functions (i.e., search, exports, backup, etc). BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0319 System Architecture The system shall support at a minimum 3.6 million claims annually at initial deployment. BR.99.00.01 Y N N N N N N N N N

NF.0320 System Architecture The system shall support at a minimum 1.5 million claimants annually at initial deployment. BR.99.00.01 Y N N N N N N N N N

NF.0321 System Architecture The system shall support at a minimum 250,000 appeals annually at initial deployment. BR.99.00.01 N N N N N N N Y N N

NF.0322 Usability The system shall provide consistency and validity checks on data elements at the point of data entry. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0323 Usability The system must display a meaningful error message. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0324 UsabilityThe system shall provide the ability to display meaningful descriptions in the place of system codes (e.g., 'Male' instead of 'M').

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0325 UsabilityThe system shall provide the ability to associate forms, documentation, and reports to specific types of notifications.


Y Y Y Y Y Y Y Y Y Y

NF.0326 Usability The system shall provide a positive acknowledgement that data entry has been accepted. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

The system shall provide administrator configurable messages to the user in the event of a system error NF.0327 Usability

The system shall provide administrator configurable messages to the user in the event of a system error (e.g., technical information, resolution required).

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0328 UsabilityThe system shall provide the ability to drill down from summary balances to supporting detail transactions and drill up from detailed transactions to the summary balance.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0329 UsabilityThe system shall provide the ability to establish administrator defined business rules for the generation of notifications to appropriate entities (e.g., UC staff, claimants, referring sources) for needed actions (e.g., follow-up required, need for data or documentation, scheduled appointment) without user intervention.


Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0330 UsabilityThe system shall provide the ability to establish and maintain a standard set of administrator defined type codes for creating scheduled events.


Y Y Y Y Y Y Y Y Y Y

NF.0331 UsabilityThe system shall provide the ability to facilitate rapid data entry for large volume or high-speed data entry requirements. This includes the ability to use the keyboard to progress through fields on the screen.

BR.99.00.01 Y Y Y Y Y Y Y Y N Yrequirements. This includes the ability to use the keyboard to progress through fields on the screen.

NF.0332 UsabilityThe system shall provide the ability to identify the method of transmission for each type of notification (e.g., paper, electronic).

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0333 UsabilityThe system shall provide the ability to maintain administrator defined business rules specific to tracking information across multiple time zones (e.g., calendaring with the ability to reconcile 9:00 AM ET is 8:00 AM CT).

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0334 UsabilityThe system shall provide the ability to maintain administrator defined notifications based on business processes and system events.


Y Y Y Y Y Y Y Y Y Y

BR.08.02.58

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03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0335 Usability The system shall provide the ability to save work in progress. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0336 Usability The system shall provide the ability to complete work in progress. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0337 Usability The system shall provide the ability to modify previously saved work in progress. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0338 UsabilityThe system shall provide the ability to execute "copy / paste" functionality with third-party applications (e.g., Microsoft Word).

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0339 UsabilityThe system shall utilize colors, other visual and non-visual aids to facilitate the ease-of-use of system functions (e.g., data entry/section errors are presented in red for easy detection).

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0340 Usability The system shall provide case management functionality. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0341 UsabilityThe system shall provide the ability to remove incomplete external customer records after an administrator defined time frame.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0342 UsabilityThe system shall provide the capability to present all screens to external customers in their preferred language (i.e., English, Spanish, Creole).

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0343 UsabilityThe system shall provide the ability for an external customer to upload and attach electronic documents to a record.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0344 Usability The system shall provide the ability for a user to upload and attach electronic documents to a record. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0345 UsabilityThe system shall provide a mechanism for a user to enter any information that is allowed to be entered by an external customer.

BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0346 Usability The system shall provide the capability to display any data stored within the system. BR.99.00.01 Y Y Y Y Y Y Y Y Y YNF.0346 Usability The system shall provide the capability to display any data stored within the system. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0347 Usability The system shall provide the ability to confirm entered information prior to final submission. BR.99.00.01 Y Y Y Y Y Y Y Y Y Y

NF.0348 Workflow The system shall have the capability to maintain workflows and work queues.


Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0349 Workflow The system shall provide the ability to create new workflows.


Y Y Y Y Y Y Y Y Y Y

BR.00.01.01BR.01.01.45

NF.0350 WorkflowThe system shall provide the ability to define workflow routes and associated details based on defined business processes.


Y Y Y Y Y Y Y Y Y Y

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02.Adj

03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0351 Workflow The system shall provide the ability to route a work item within the administrator defined workflow.


Y Y Y Y Y Y Y Y Y Y

BR.00.01.01BR.01.01.45

NF.0352 WorkflowThe system shall provide the ability to maintain an administrator defined set of required documentation needed to proceed to the next step in the workflow.


Y Y Y Y Y Y Y Y Y Y

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03.BPC

04.STC

05.TRA

06.DUA

07.SP

08.Appeals

11.Audit

12.CIR

NF.0353 Workflow The system shall provide the ability to modify workflow routes which are in the production environment.


Y Y Y Y Y Y Y Y Y Y

BR.00.01.01BR.01.01.45

NF.0354 WorkflowThe system shall provide the ability to manually reassign work items which are “in progress” to the correct workflow step at the time a production workflow is modified.


Y Y Y Y Y Y Y Y Y Y

NF.0355 Workflow The system shall provide the ability to apply version control to workflows. BR.00.01.01 Y Y Y Y Y Y Y Y Y Y

NF.0356 Workflow The system shall provide the ability to maintain an administrator defined list of work item type codes. BR.00.01.01 Y Y Y Y Y Y Y Y Y Y

NF.0357 Workflow The system shall provide the ability to assign administrator defined rules to work item type codes. BR.00.01.01 Y Y Y Y Y Y Y Y Y Y

NF.0358 Workflow The system shall provide the ability to define review periods based on work item code. BR.00.01.01 Y Y Y Y Y Y Y Y Y YNF.0358 Workflow The system shall provide the ability to define review periods based on work item code. BR.00.01.01 Y Y Y Y Y Y Y Y Y Y

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NF.0359 WorkflowThe system shall provide the ability to organize work items into work queues based on administrator defined rules.


Y Y Y Y Y Y Y Y Y Y

BR.00.01.01BR.01.01.45

NF.0360 WorkflowThe system shall provide the ability to “turn-on” / “turn-off” review steps in a workflow based on administrator defined criteria (e.g., by user, by business process).


Y Y Y Y Y Y Y Y Y Y

NF.0361 Workflow The system shall provide the ability to assign workflow users to specific work queues. BR.00.01.01 Y Y Y Y Y Y Y Y Y Y

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NF.0362 Workflow The system shall provide the ability to retrieve and assign unassigned work items.


Y Y Y Y Y Y Y Y Y Y

BR.00.01.01BR.01.01.45

NF.0363 Workflow The system shall provide the ability to assign work items to users based on pre-defined business rules.


Y Y Y Y Y Y Y Y Y Y

NF.0364 WorkflowThe system shall provide the ability to assign priority to work items based on administrator defined business rules.

BR.00.01.01 Y Y Y Y Y Y Y Y Y Y

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NF.0365 WorkflowThe system shall provide the ability to establish administrator defined business rules to prevent assignment of work to a user based on user availability (e.g., vacation, sickness, existing work-load).


Y Y Y Y Y Y Y Y Y Y

NF.0366 WorkflowThe system shall provide the ability to set user properties for work queues (e.g., duration of access to queue, queue functions assigned to the user).

BR.00.01.01 Y Y Y Y Y Y Y Y Y Y

NF.0367 Workflow The system shall provide the ability to create work items from system events and user-initiated events. BR.00.01.01 Y Y Y Y Y Y Y Y Y Y

NF.0368 WorkflowThe system shall provide the ability to initiate a workflow through the receipt of an electronic form or occurrence of a system event (e.g., uploaded form, imaged documentation, receipt of referral, appointment scheduled, receipt of requested documentation).


Y Y Y Y Y Y Y Y Y Y

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NF.0369 WorkflowThe system shall integrate with document management functionality to cross-reference documentation with the appropriate work item.


Y Y Y Y Y Y Y Y Y Y

BR.99.00.01BR.01.01.41

NF.0370 WorkflowThe system shall provide the ability to issue notifications as new documentation is associated with the work item.


Y Y Y Y Y Y Y Y Y Y

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NF.0371 WorkflowThe system shall provide the ability to automatically move the work item to the next step in the workflow once required documentation has been received and associated with the work item.


Y Y Y Y Y Y Y Y Y Y

NF.0372 WorkflowThe system shall provide the ability to move work items between workflow steps based on administrator defined workflow rules.

BR.00.01.01 Y Y Y Y Y Y Y Y Y Y

The system shall provide the ability to trigger a change in the work item based on the change to the related NF.0373 Workflow

The system shall provide the ability to trigger a change in the work item based on the change to the related line-of-business record.

BR.00.01.01 Y Y Y Y Y Y Y Y Y Y

NF.0374 WorkflowThe system shall provide the ability to move work items to the next step in the workflow once required user actions have been completed (e.g., acceptance, approval, rejection).

BR.00.01.01 Y Y Y Y Y Y Y Y Y Y

NF.0375 WorkflowThe system shall provide the ability for a user to set work items to a ‘pend’ state (indicating the item will not be worked for a period of time).

BR.00.01.01 Y Y Y Y Y Y Y Y Y Y

NF.0376 WorkflowThe system shall provide the ability to release pended items to an active state based on administrator or user determined business rules.

BR.00.01.01 Y Y Y Y Y Y Y Y Y Y

NF.0377 Workflow The system shall provide the ability to assign work items from one user to another user. BR.00.01.01 Y Y Y Y Y Y Y Y Y Y

NF.0378 Workflow The system shall provide the ability to add notes to the work item.BR.00.01.01BR.08.02.26

Y Y Y Y Y Y Y Y Y Y

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NF.0379 WorkflowThe system shall provide the ability to issue administrator defined time-based reminders (e.g., work item not processed within defined time frames, work item not yet assigned, processing on the work item has not been initiated).


Y Y Y Y Y Y Y Y Y Y

NF.0380 Workflow The system shall provide the ability for a reviewer to reject a work item and return it to the original sender. BR.00.01.01 Y Y Y Y Y Y Y Y Y Y

NF.0381 Workflow The system shall provide the ability to refer work items to users outside of the assigned workflow.


Y Y Y Y Y Y Y Y Y Y

NF.0382 WorkflowThe system shall provide the ability to close a work assignment based on administrator defined business rules.

BR.00.01.01 Y Y Y Y Y Y Y Y Y Y

NF.0383 Workflow The system shall provide the ability for supervisors to monitor work items within a workflow. BR.00.01.01 Y Y Y Y Y Y Y Y Y Y

NF.0384 WorkflowThe system shall provide the ability to display the current location (e.g., step in process, user inbox) of a

BR.00.01.01 Y Y Y Y Y Y Y Y Y YNF.0384 WorkflowThe system shall provide the ability to display the current location (e.g., step in process, user inbox) of a work item.

BR.00.01.01 Y Y Y Y Y Y Y Y Y Y

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NF.0385 WorkflowThe system shall provide the ability to query workflows, based on administrator defined criteria, to find a specific work item.

BR.00.01.01 Y Y Y Y Y Y Y Y Y Y

NF.0386 WorkflowThe system shall provide the ability to report on current status of workflow items (e.g., listing by work items and location in workflow, listing by staff of all assigned work items, listing of work items and current status, listing of work items by type).

BR.00.01.01 Y Y Y Y Y Y Y Y Y Y

NF.0387 Workflow The system shall provide the ability to sort work items by any work item attributes. BR.00.01.01 Y Y Y Y Y Y Y Y Y Y

NF.0388 CorrespondenceThe system shall provide a capability to generate each correspondence identified in the functional requirements.

BR.00.01.02 Y Y Y Y Y Y Y Y Y Y

NF.0389 CorrespondenceThe system shall provide a capability to associate each correspondence identified in the functional requirements with the appropriate business process(es)/system interaction enabling the correspondence to be generated without user intervention.

BR.00.01.03 Y Y Y Y Y Y Y Y Y Y

NF.0390 WorkflowThe system shall maintain a complete audit trail of a work item from generation to closure (e.g., history of the users routing the work item, date and time work item was routed).

BR.00.01.01 Y Y Y Y Y Y Y Y Y Y

NF.0391 Reporting The system shall provide the ability to create database snapshots for historic reporting and audit purposes. BR.00.01.01 Y Y Y Y Y Y Y Y Y Y

NF.0392Customer Relationship Management (CRM)

The system shall provide the ability to record IVR delivered information into a call record. BR.00.01.01 Y Y


The system shall provide the ability to record user entered information into a call record. BR.00.01.01 Y Y

NF.0394Customer Relationship The system shall provide the ability to automatically populate fields based on delivered information from the

BR.00.01.01 Y YNF.0394Customer Relationship Management (CRM)

The system shall provide the ability to automatically populate fields based on delivered information from the IVR.

BR.00.01.01 Y Y


The system shall provide the ability to support multiple templates for different call types. BR.00.01.01 Y Y


The system shall provide the ability for a user to monitor the status of a call record. BR.00.01.01 Y Y


The system shall provide the ability to support customization of call record templates. BR.00.01.01 Y Y


The system shall provide the ability to consolidate and record all contact activity associated with a customer.

BR.00.01.01 Y Y


The system shall provide the ability to assign a unique call record number. BR.00.01.01 Y Y


The system shall provide the ability to display customizable lists or menus for field completion. BR.00.01.01 Y Y


The system shall provide the ability to add notes from a standard call record template of predefined notes. BR.00.01.01 Y Y


The system shall provide the ability to edit notes selected from the standard call record template of predefined notes.

BR.00.01.01 Y Y

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The system shall support assignment of status to a call record. BR.00.01.01 Y Y


The system shall support assignment of due date and time. BR.00.01.01 Y Y


The system shall provide the ability to create a call record history of all actions against a call record. BR.00.01.01 Y Y


The system shall provide the ability to manually hand-off a call record to another user. BR.00.01.01 Y Y


The system shall provide the ability to manually assign a call record to a specific user. BR.00.01.01 Y Y


The system shall provide the ability to suspend a call record for a predetermined period of time. BR.00.01.01 Y Y


The system shall support the ability to link a call record to other call records regardless of status. BR.00.01.01 Y Y


The system shall provide the ability for users to search, view and sort workload at any time based on any combination of call record status, date/time range or other call record fields.

BR.00.01.01 Y Y


The system shall provide the ability for a supervisor to monitor and sort, in real time, workload for any user or group at any time.

BR.00.01.01 Y Y


The system shall provide the ability to historically search, report on call records based on status, user, group, customer, outcomes, date/time or any other call record field.

BR.00.01.01 Y Y


The system shall support the ability to reopen a call record that has been closed. BR.00.01.01 Y Y


The system shall provide the ability to support call scripts within a call record dynamically generating a user interface designed to guide the user through the problem resolution process.

BR.00.01.01 Y Y

NF.0415 Call Center / ACDThe system shall provide full ACD capability for the existing Agency Unemployment Compensation call centers including skills based routing.

BR.00.01.01 Y Y

NF.0416 Call Center / ACDThe system shall provide the ability to route calls based on caller entered digits or spoken choices (speech recognition).

BR.00.01.01 Y Y

NF.0417 Call Center / ACDThe system shall provide the ability to manage multiple call centers as one virtual call center from a call handling and management perspective.

BR.00.01.01 Y Y

NF.0418 Call Center / ACDThe system shall provide the ability to integrate with outsourced call center providers for the efficient routing and handling of calls.

BR.00.01.01 Y Y

NF.0419 Call Center / ACD The system shall provide the ability to route calls to back up call centers in the event of an emergency. BR.00.01.01 Y Y

NF.0420 Call Center / ACD The system shall provide the ability to speak to the caller estimated wait time for queued calls. BR.00.01.01 Y Y

NF.0421Call Center / Voice

MessagingThe system shall provide the ability for a caller to leave a voice message. BR.00.01.01 Y YNF.0421

MessagingThe system shall provide the ability for a caller to leave a voice message. BR.00.01.01 Y Y

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NF.0422 Call Center / ACD The system shall provide the ability for agents to place outbound calls. BR.00.01.01 Y Y

NF.0423 Call Center / ACDThe system shall provide the ability for callers to request a call back and for these call backs to be automatically placed for handling by call center agents.

BR.00.01.01 Y Y

NF.0424Call Center / Workforce

ManagementThe system shall provide a workforce management application for the forecasting of call volume and scheduling of call center agents.

BR.00.01.01 Y Y

NF.0425 Call Center / ACD The system shall provide the ability to monitor calls in real time. BR.00.01.01 Y Y

NF.0426 Call Center / QualityThe system shall provide a call center quality application for the scoring of agent activities against quality standards.

BR.00.01.01 Y Y

NF.0427Call Center / Call

RecordingThe system shall provide the capability to record calls for later playback based on a sampling methodology and on demand by agents/supervisors.

BR.00.01.01 Y Y


RecordingThe system shall provide the ability to search and retrieve recorded calls. BR.00.01.01 Y Y


RecordingThe system shall provide the ability to export recorded calls to portable media devices. BR.00.01.01 Y Y

NF.0430Call Center / Data

RecordingThe system shall provide the ability to record and save applications screens associated with recorded calls for quality purposes.

BR.00.01.01 Y Y

NF.0431 Call Center / Reporting The system shall support the ability to report on call center activity in real time. BR.00.01.01 Y Y

NF.0432 Call Center / Reporting The system shall support the ability to report on historical call center activity based on user defined criteria. BR.00.01.01 Y Y

The system shall provide an ad-hoc reporting writer for the call center that consolidates reporting across NF.0433 Call Center / Reporting

The system shall provide an ad-hoc reporting writer for the call center that consolidates reporting across one or more call center.

BR.00.01.01 Y Y

NF.0434 Call Center / CTIThe system shall provide the capability to provide screen pops on the agent desktop to the appropriate customer record based on Computer Telephony Integration (CTI)-delivered digits (captured from the network or customer entered).

BR.00.01.01 Y Y

NF.0435 Call Center / CTIThe system shall provide the capability to transfer the context of a call, including application screens, along with a transferred call.

BR.00.01.01 Y Y

NF.0436 Call Center / CTI The system shall provide the ability to integrate the CRM application with CTI-delivered information. BR.00.01.01 Y Y

NF.0437 Call Center / E-mailThe system shall provide the ability to manage large volumes of inbound and outbound e-mails with supporting agent desktop tools.

BR.00.01.01 Y Y

NF.0438 Call Center / FacsimileThe system shall provide the ability to handle large volumes of inbound and outbound facsimiles from the agent desktop.

BR.00.01.01 Y Y

NF.0439 Call Center / IVRThe system shall provide IVR capabilities included natural speech automated speech recognition and text to speech in all mandatory languages (English, Spanish and Creole).

BR.00.01.01 Y Y

NF.0440 Call Center / IVR The system shall provide a full featured and easy to use graphical IVR scripting application. BR.00.01.01 Y Y

NF.0441 Call Center / IVRThe system shall provide the ability to easily record and update messages and prompts in all call center systems (on hold messages, IVR voice files, etc.)

BR.00.01.01 Y Y

NF.0442 Call Center / IVR The system shall support VoiceXML for voice application development. BR.00.01.01 Y Y

NF.0443Call Center /

KnowledgebaseThe system shall provide an easy to use knowledgebase for the storage and retrieval of customer service related information.

BR.00.01.01 Y Y

NF.0444Call Center / Virtual Call

CenterThe system shall provide the ability to route calls directly to staff or agents at different sites, without any additional on-site equipment.

BR.00.01.01 Y Y

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Unemployment Compensation Project - Phase 2NonFunctional Business Rules

Number DescriptionBR.00.01.01 Fla. Stat. § 443.1113(2)(a) – Eliminate or automate existing paper processes and enhance any existing automated workflows in order to expedite customer transactions

and eliminate redundancy.BR.00.01.02 Fla. Stat. § 119.021 Custodial requirements; maintenance, preservation, and retention of public records.BR.00.01.03 Fla. Stat. § 213.053(2) Florida Statutes – confidentiality, exemption from public records, and information sharingBR.00.01.04 Fla. Stat. § 443.1715 – handling confidential informationBR.01.01.01 5 U.S.C 552a(o)(1)(D)- Validate Claimant Name, DOB, Race, Ethnicity, Address, Phone Number(s), SSN, Identification Numbers (Drivers License), Citizenship,

Education, etc.BR.01.01.02 F.A.C. 60BB-3.013 - Filing Claims and Providing DocumentationBR.01.01.03 F.A.C. 60BB-3.013(1)(1) - How to File Florida ClaimsBR.01.01.04 F.A.C. 60BB-3.013(2) - Documentation Required to File New, Additional and Reopened ClaimsBR.01.01.05 F.A.C. 60BB-3.013(1) - Filing Initial and Additional Claims; Reopening Previously Filed Claims.BR.01.01.06 Fla. Stat. § 443.036(39)(a) and 443.111(4)(b) - Partial ClaimsBR.01.01.07 20 C.F.R. § 603 - Income and Eligibility Verification SystemBR.01.01.08 UIPL No. 19-04, 29-02 - Additional Information for State Workforce Agencies to Implement Data Sharing with the Social Security Administration via the Interstate

Connection NetworkBR.01.01.09 20 C.F.R. § 603.3 – Eligibility Conditions for ClaimantsBR.01.01.10 20 C.F.R. § 603.8 – Obtaining information from other agencies and cross-matching wage informationBR.01.01.11 20 C.F.R. § 609 - Federal ClaimsBR.01.01.12 5 U.S.C. Ch. 85 - Provides for the payment of unemployment compensation to federal civilian employees who are unemployedBR.01.01.13 Fla. Stat. § 443.091 - Employer Type (Federal, Military)BR.01.01.14 Fla. Stat. § 443.1216 (13)(e)(2) - Allows for Florida's participation in the UCFE ProgramBR.01.01.15 UIPL No. 43-88(Change 2) - UCFE Process - United States Department of Commerce (DOC), the Bureau of the Census (BC), the Decennial CensusBR.01.01.16 UIPL No. 43-88 - UCFE - Processing Claims and Reducing OverpaymentsBR.01.01.17 5 U.S.C. Ch. 85 and Regulations of the Secretary of Labor - Provides for the payment of unemployment compensation to former members of the Armed Forces (ex-

service members),BR.01.01.18 20 C.F.R. § 614 – Ex-Service Member ClaimsBR.01.01.19 Fla. Stat. § 443.1216(13)(e) 2 allows for Florida's participation in the UCX ProgramBR.01.01.20 UIPL No. 05-92 - UCX - Separation Pay for Regular Enlisted Ex-Service membersBR.01.01.21 UIPL No. 36-90 - Merged DD Forms 214; UIPL No. 36-94 - Army-Automated DD Form 214BR.01.01.22 UIPL No. 04-09 - Revised Federal Schedule of Remuneration for Use in Determining Benefit Eligibility Under the Unemployment Compensation for Ex-Service members

(UCX) ProgramBR.01.01.23 20 C.F.R. § 615 - Extended Benefits In the Federal-State Unemployment Compensation ProgramBR.01.01.24 Fla. Stat. § 443.1115 - Extended BenefitsBR.01.01.25 UIPL No. 7-94, 30-94 - The Incorporation and Treatment of Revisions to the 3-Month Average Total Unemployment Rate Used As a Trigger Mechanism for the

Extended Benefits (EB) ProgramBR.01.01.26 UIPL No. 2-93 - Emergency Unemployment Compensation (EUC) Optional Initial ClaimsBR.01.01.27 UIPL No. 07-93 - State Law Claims Filing Requirements Applicable to UCX and UCFE Claims and Their Impact on the Assignment of WagesBR.01.01.28 UIPL No. 47-94 - UCX Eligibility Determination Regarding Federal Military Service for U.S. Army and U.S. Air Force Separatees.BR.01.01.29 UIPL No. 25-08 – Acceptable Narrative Reasons for Separation for the Unemployment Compensation for Ex-service members (UCX) ProgramBR.01.01.30 UIPL No. 07-96, 13-96 - Unemployment Compensation for Federal Employees (UCFE)--Federal Employees Excepted from Furlough (UCFE-Excepted Employees

Program)BR.01.01.31 UIPL No. 47-01 – Electronic Exchange of Wage and Separation Information for the Unemployment Compensation for Federal Employees (UCFE) and the

Unemployment Compensation for Ex-service members (UCX) ProgramsBR.01.01.32 Fla. Stat. § 443.091 - Benefit eligibility conditionsBR.01.01.33 Fla. Stat. § 443.091(1) - The claimant’s monetary and non-monetary information meet eligibility criteria (Valid SSN, Legally working in US, Previously employed, currently

unemployed, valid wage ranges over base period). BR.01.01.34 Fla. Stat. § 443.091(1)(g) - Validate Claimant Name, DOB, Race, Ethnicity, Address, Phone Number(s), SSN, Identification Numbers (Drivers License), Citizenship,

Education, etc.BR.01.01.35 Fla. Stat. § 443.091(1)(c)1 - States "An unemployed individual shall be eligible to receive benefits with respect to a week only if the Division finds that... [he] is able to

work and is available for work."BR.01.01.36 Fla. Stat. § 443.091(1)(c)2 -States "...no otherwise eligible individual shall be denied benefits for any week because he is in training with the approval of the division by

reason of the application of provisions... relating to availability for work..."

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Number DescriptionBR.01.01.37 Fla. Stat. § 443.111(1)(b) - States "Each claimant shall...attest to the fact that he is able and available for work, has not refused suitable work, and is seeking work and, if

he has worked, to report earnings from such work."BR.01.01.38 Fla. Stat. § 443.091(1)(f) - The employer(s) reported wages for the employee for the base period that meets minimum limits. Includes vacation, holiday, and sick pay.

BR.01.01.39 Fla. Stat. § 443.1216 - Validate employment for one or more: Employer, Employer Address, Occupation, Tools, Employment Period, Employment in other states

BR.01.01.40 F.A.C. 60BB-3.13(5) - Effective Date of ClaimBR.01.01.41 20 C.F.R. § 603.4 – Notification to ClaimantsBR.01.01.42 UIPL No. 33-91, No. 42-92, No. 19-94 - Notices of Claim Filing and Subsequent Determinations--Military AddressesBR.01.01.43 F.A.C. 60BB-3.016 - Monetary DeterminationsBR.01.01.44 Fla. Stat. § 443.151(3)(a) - Provides that the information contained in a claimant's Wage Transcript and Determination (Form UCB-11) will become final unless an

appeal or request for reconsideration is filed within 20 days after the mailing of such notice to the claimant's last known addressBR.01.01.45 Fla. Stat. § 443.151(3)(c) - Allows for reconsideration of any determination whenever the agency finds that an error occurred in connection with a determination, or new

evidence or information was discovered subsequent to the prior determination or redetermination's issuance.BR.01.01.46 Fla. Stat. § 443.151(4)(b)1 - Gives any party entitled to a notice of determination the right to file a request for a hearing with an Appeals Referee, provided that the

request for appeal is made within twenty (20) calendar days of the mailing date of the notice of determination, or the delivery date if the notice was not mailed.

BR.01.01.47 F.A.C. 60BB-3.015 - Specifies the requirements for reporting to file claims for continued benefits.BR.01.02.01 20 C.F.R. § 616 - Interstate Arrangement for Combining Employment and WagesBR.01.02.02 26 U.S.C. 3304(a)(9)(B) of the Federal Unemployment Tax Act (FUTA)BR.01.02.03 Fla. Stat. § 443.221(1)(b) - Provides for Florida's participation in the Combined Wage ProgramBR.01.02.04 UIPL No. 01-09 - Interstate Arrangement for Combining Employment and Wages; New Definition of Paying State for Combined-Wage ClaimsBR.01.02.05 UIPL No. 01-05 - State Identification (SID) Subsystem - Approved Access for Unemployment Insurance PurposesBR.01.02.06 UIPL No. 12-93 - Use of the Interstate Telecommunication Network (INTERNET) to Send and Receive Request for Wage Transfers and Report on Determinations for

Combined Wage ClaimsBR.01.02.07 UIPL No. 19-92 - Handbook for Interstate Claimstaking - Issuance of Interstate Continued Claim, Form IB-2 by Agent StatesBR.01.03.01 Fla. Stat. § 443.151(3)(a) - Provides that the information contained in a claimant's Wage Transcript and Determination (Form UCB-11) will become final unless an

appeal or request for reconsideration is filed within 20 days after the mailing of such notice to the claimant's last known addressBR.01.03.02 Fla. Stat. § 443.151(3)(c) - Allows for reconsideration of any determination whenever the agency finds that an error occurred in connection with a determination, or new

evidence or information was discovered subsequent to the prior determination or redetermination's issuance.BR.01.03.03 Fla. Stat. § 443.151(4)(b)1 - Gives any party entitled to a notice of determination the right to file a request for a hearing with an Appeals Referee, provided that the

request for appeal is made within twenty (20) calendar days of the mailing date of the notice of determination, or the delivery date if the notice was not mailed.

BR.01.04.01 5 U.S.C 552a(o)(1)(D)- Validate Claimant Name, DOB, Race, Ethnicity, Address, Phone Number(s), SSN, Identification Numbers (Drivers License), Citizenship, Education, etc.

BR.01.04.02 20 C.F.R. § 603 - Income and Eligibility Verification SystemBR.01.04.03 Fla. Stat. § 443.091(1)(g) - Validate Claimant Name, DOB, Race, Ethnicity, Address, Phone Number(s), SSN, Identification Numbers (Drivers License), Citizenship,

Education, etc.BR.01.04.04 UIPL No. 59-88 - Secretary’s Determinations on Waiver of State Participation in the Systematic Alien Verification for Entitlement (SAVE)BR.01.04.05 UIPL No. 26-88 - Bases on Which Secretary Will Grant Waivers of Certain Participation in Alien Status Verification SystemBR.01.04.06 UIPL No. 212-03 - SAVE - Automated Secondary Verification of Aliens StatusBR.01.05.01 Fla. Stat. § 443.1216 Employment (definition of); Federal Unemployment Tax Act s.3306(c)(8); Internal Revenue Service Code s.501(a), s.401(a), s.521BR.01.05.02 Fla. Stat. § 443.1215 Employer; Federal Unemployment Tax ActBR.01.05.03 Fla. Stat. § 443.121 Employing units affectedBR.01.05.04 Fla. Stat. § 443.1217 Wages; Internal Revenue Service Code s.401(a), s.501(a), s.219(b)(2), s.3121(v)(3); Employee Retirement Income Security Act of 1974

s.3(2)(B)(ii); Internal Revenue Code of 1986 s.127BR.01.05.05 Fla. Stat. § 443.151 Determinations and Redeterminations (Adjudication and Wage Determination) – procedure(s) concerning claimsBR.01.06.01 Fla. Stat. § Chapter 443, Florida Statutes; Rules 60BB-2 and 60BB-3, Florida Administrative Code; Florida Unemployment Compensation Employer Handbook

BR.01.06.02 Fla. Stat. § 443.1216 Employment (definition of); Federal Unemployment Tax Act s.3306(c)(8); Internal Revenue Service Code s.501(a), s.401(a), s.521BR.01.06.03 Fla. Stat. § 443.1215 Employer; Federal Unemployment Tax ActBR.01.06.04 Fla. Stat. § 443.121 Employing units affectedBR.01.06.05 Fla. Stat. § 443.1217 Wages; Internal Revenue Service Code s.401(a), s.501(a), s.219(b)(2), s.3121(v)(3); Employee Retirement Income Security Act of 1974

s.3(2)(B)(ii); Internal Revenue Code of 1986 s.127

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Number DescriptionBR.01.06.06 Fla. Stat. § 443.151 Determinations and Redeterminations (Adjudication and Wage Determination) – procedure(s) concerning claimsBR.01.09.01 20 C.F.R. § Part 616.3 Interstate Arrangement for Combining Employment and Wages – Interstate cooperationBR.01.09.02 20 C.F.R. § Part 616.4 – Rules, regulations, procedures, forms – resolution of disagreementsBR.01.09.03 Fla. Stat. § 443.1216 Employment (definition of); Federal Unemployment Tax Act s.3306(c)(8); Internal Revenue Service Code s.501(a), s.401(a), s.521BR.01.09.04 Fla. Stat. § 443.1215 Employer; Federal Unemployment Tax ActBR.01.09.05 Fla. Stat. § 443.121 Employing units affectedBR.01.09.06 Fla. Stat. § 443.1217 Wages; Internal Revenue Service Code s.401(a), s.501(a), s.219(b)(2), s.3121(v)(3); Employee Retirement Income Security Act of 1974

s.3(2)(B)(ii); Internal Revenue Code of 1986 s.127BR.01.09.07 Fla. Stat. § 443.151 Determinations and Redeterminations (Adjudication and Wage Determination) – procedure(s) concerning claimsBR.01.09.08 20 C.F.R. § Part 616.9 – Responsibilities of the paying state; Memorandum (1/13/09) - Interstate Arrangement for Combining Employment and Wages: New Definition of

Paying State for Combined Wages ClaimsBR.01.09.09 ICON Telecommunication Manual: IB4 Telecommunicated Request for Transfer (of wages)BR.01.09.10 20 C.F.R. § Part 616.10 – Reuse of employment and wagesBR.01.10.01 20 C.F.R. § Part 616.3 Interstate Arrangement for Combining Employment and Wages – Interstate cooperationBR.01.10.02 20 C.F.R. § Part 616.4 – Rules, regulations, procedures, forms – resolution of disagreementsBR.01.10.03 Fla. Stat. § 443.1216 Employment (definition of); Federal Unemployment Tax Act s.3306(c)(8); Internal Revenue Service Code s.501(a), s.401(a), s.521BR.01.10.04 Fla. Stat. § 443.1215 Employer; Federal Unemployment Tax ActBR.01.10.05 Fla. Stat. § 443.121 Employing units affectedBR.01.10.06 Fla. Stat. § 443.1217 Wages; Internal Revenue Service Code s.401(a), s.501(a), s.219(b)(2), s.3121(v)(3); Employee Retirement Income Security Act of 1974

s.3(2)(B)(ii); Internal Revenue Code of 1986 s.127BR.01.10.07 Fla. Stat. § 443.151 Determinations and Redeterminations (Adjudication and Wage Determination) – procedure(s) concerning claimsBR.01.10.08 20 C.F.R. § Part 616.9 – Responsibilities of transferring state; Memorandum (1/13/09) - Interstate Arrangement for Combining Employment and Wages: New Definition

of Paying State for Combined Wages ClaimsBR.01.10.09 20 C.F.R. § Part 616.10 – Reuse of employment and wagesBR.02.01.01 Adjudication Unit policies and Rules TBD (during the draft review process)BR.02.01.02 Fla. Stat. § 443.151(3)(a) FS The Agency for Workforce Innovation shall promptly notify the claimant, the claimant's most recent employing unit, and all employers

whose employment records are liable for benefits under the determination of the initial determination.60BB-3.016(2)(a) Rule The Agency will use AWI Form UCB-412, “Determination Notice of Unemployment Compensation Claim Filed,” (Rev. 04/07),Fla. Stat. § 443.151(3), F.S., contains the criteria for determinations and redeterminations

BR.02.01.03 Fla. Stat. § 443.151(3)(a) FS The Agency for Workforce Innovation shall promptly notify the claimant, the claimant's most recent employing unit, and all employers whose employment records are liable for benefits under the determination of the initial determination.60BB-3.016(2)(a) Rule The Agency will use AWI Form UCB-412, “Determination Notice of Unemployment Compensation Claim Filed,” (Rev. 04/07),

BR.02.01.04 F.A.C. 60BB-3.017 RULE Nonmonetary Determinations.(1) Investigation of Issues. The Agency will investigate all issues that may affect a claimant’s benefits. The Agency will make a reasonable attempt to contact all parties and obtain facts necessary to resolve nonmonetary issues.ET Handbook 301UC Adjudication Manual Sec 6020

BR.02.01.05 UC Adjudication Manual Sec 6020ETA Handbook 301

BR.02.01.06 Fla. Stat. § 443.101 FS Disqualification for benefits.--An individual shall be disqualified for benefits:60BB-3.017(2)(a)(b) RULE Nonmonetary Determinations. Parties Entitled to Notice of Determination. Determinations will be issued to all parties entitled to notice on AWI Form UCB-45, “Notice of Determination”, (Rev. 02/08),Claimants. A claimant is entitled to notice of any determination affecting his or her benefits.Employers. Pursuant to Section 443.151(3), F.S., an employer entitled to notice is the employer:60BB-3.018 RULE Determinations Regarding Charges to Employer Accounts in Connection with Claims for Benefits.Fla. Stat. § 443.151(3), F.S., contains the criteria for determinations and redeterminations

BR.02.02.01 F.A.C. 60BB-3.028 RULE Reemployment ServicesUIPL No. 25-07, No. 30-06

BR.02.02.02 Adjudication Unit Policies and Rules TBDBR.02.02.03 Fla. Stat. § 443.151(3)(a) FS The Agency for Workforce Innovation shall promptly notify the claimant, the claimant's most recent employing unit, and all employers

whose employment records are liable for benefits under the determination of the initial determination.60BB-3.016(2)(a) Rule The Agency will use AWI Form UCB-412, “Determination Notice of Unemployment Compensation Claim Filed,” (Rev. 04/07),Fla. Stat. § 443.151(3), F.S., contains the criteria for determinations and redeterminations

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Number DescriptionBR.02.02.04 Fla. Stat. § 443.151(3)(a) FS The Agency for Workforce Innovation shall promptly notify the claimant, the claimant's most recent employing unit, and all employers

whose employment records are liable for benefits under the determination of the initial determination.60BB-3.016(2)(a) Rule The Agency will use AWI Form UCB-412, “Determination Notice of Unemployment Compensation Claim Filed,” (Rev. 04/07),

BR.02.02.05 Fla. Stat. § 443.091 (1)(c) FS Benefit eligibility conditionsFla. Stat. § 443.091 (1)(g) FS Benefit eligibility conditionsProcedural Instruction 04-04

BR.02.02.06 F.A.C. 60BB-3.017 RULE Nonmonetary Determinations.(1) Investigation of Issues. The Agency will investigate all issues that may affect a claimant’s benefits.

BR.02.02.07 F.A.C. 60BB-3.017 RULE Nonmonetary Determinations.(2) Investigation of Issues. The Agency will investigate all issues that may affect a claimant’s benefits. The Agency will make a reasonable attempt to contact all parties and obtain facts necessary to resolve nonmonetary issues.

BR.02.02.08 UC Adjudication Manual Sec 6020ETA Handbook 301

BR.02.02.09 Fla. Stat. § 443.101 FS Disqualification for benefits.--An individual shall be disqualified for benefits.60BB-3.017(2)(a)(b) RULE Nonmonetary Determinations. Parties Entitled to Notice of Determination. Determinations will be issued to all parties entitled to notice on AWI Form UCB-45, “Notice of Determination”, (Rev. 02/08),Claimants. A claimant is entitled to notice of any determination affecting his or her benefits.Fla. Stat. § 443.151(3), F.S., contains the criteria for determinations and redeterminations

BR.02.02.10 F.A.C. 60BB-3.028 RULE Reemployment ServicesUIPL No. 25-07, No. 30-06Procedural Instruction 05-04

BR.02.03.01 Fla. Stat. § 443.151 (4)(b)5. FS The parties must be notified promptly of the referee's decisionBR.02.03.02 F.A.C. 60BB-5.026 Post Decision Communications.

Fla. Stat. § 443.151(3), F.S., contains the criteria for determinations and redeterminationsBR.02.03.03 Fla. Stat. § 443.101 FS Disqualification for benefitsBR.02.04.01 Fla. Stat. § 443.151(3)(a) FS The Agency for Workforce Innovation shall promptly notify the Claimant, the Claimant's most recent employing unit, and all Employers

whose employment records are liable for benefits under the determination of the initial determination.60BB-3.016(2)(a) Rule The Agency will use AWI Form UCB-412, “Determination Notice of Unemployment Compensation Claim Filed,” (Rev. 04/07)

BR.02.04.02 Fla. Stat. § 443.131(3)(a)1 FS When an individual leaves his or her work without good cause attributable to the Employer or is discharged by the Employer for misconduct connected with his or her work, benefits subsequently paid to the individual based on wages paid by the Employer before the separation may not be charged to the employment record of the Employer.60BB-3018 Rule Determinations Regarding Charges to Employer Accounts in Connection with Claims for Benefits.Fla. Stat. § 443.1313(1)(a) FS Unless an election is made under subsection (2), each public Employer shall reimburse the Unemployment Compensation Trust Fund the amount of regular benefits, short-time compensation benefits, and extended benefits paid to individuals based on wages paid by the public Employer for service described in s. 443.1216(2).60BB-3.017(2) Rule Nonmonetary Determinations

BR.02.04.03 Fla. Stat. § 443.101 FS An individual shall be disqualified for benefits:60BB-3.017(2) Rule Nonmonetary Determinations

BR.02.05.01 Fla. Stat. § 443.101 - The 412 Unit will be notified of a strike.BR.02.05.02 Fla. Stat. § 443.101(4) - BPC will be notified of the labor dispute to initiate fact finding on the job site where the dispute is active.BR.02.05.03 F.A.C. 60BB-2.025(5)(c) FS Notification of Labor DisputeBR.02.05.04 F.A.C. 60BB-3.017 RULE Nonmonetary Determinations.

(2) Investigation of Issues. The Agency will investigate all issues that may affect a claimant’s benefits. The Agency will make a reasonable attempt to contact all parties and obtain facts necessary to resolve nonmonetary issues.




BR.02.05.08 Fla. Stat. § 443.101(4)(a)and(b) An individual shall be disqualified For any week with respect to which the Agency for Workforce Innovation finds that his or her total or partial unemployment is due to a labor dispute in active progress

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Number DescriptionBR.02.05.09 Adjudication Manual Sec 6630BR.03.01.01 20 C.F.R. § 603.08(b) (2009) – Obtaining information from cross matching with wage information.BR.03.01.01 Fla. Stat. § 443.171(3) (2009) – Delegate power and authority for the effective administration of this chapter.BR.03.01.02 Fla. Stat. § 443.171 (5) (2009) – Each employing unit shall keep true and accurate work records containing the information required by AWI.BR.03.01.03 Fla. Stat. § 443.171(3) (2009) – Delegate power and authority for the effective administration of this chapter.BR.03.01.04 Fla. Stat. § 443.171(6) (2009) – May administer affirmations of earnings as evidence in connection with the administration of this chapter.BR.03.01.05 Fla. Stat. § 443.036(16) (2009) – Definition of “earned income”.BR.03.01.06 Fla. Stat. § 443.071(1) (2009) – False statement by individual to obtain benefitsBR.03.01.07 Fla. Stat. § 443.071(2) (2009) – False statement by employing unit to prevent payment of benefits.BR.03.01.08 Fla. Stat. § 443.101(6) (2009) – Disqualified for a period not to exceed 1 year for making a false statement in order to obtain benefits.BR.03.01.09 Fla. Stat. § 443.151(4) (b) (2009) – The claimant may appeal an adverse determination.BR.03.01.10 F.A.C. 60BB-3.012. – Maintain an Address of Record. It is the responsibility of each employing unit and claimant to maintain a current address of record with the

Agency. BR.03.01.11 Fla. Stat. § 443.171(1) (2009) – The Agency is given the powers and duties to administer this chapter.BR.03.02.01 Fla. Stat. § 443.171 (3) (2009) – Delegate power and authority for the effective administration of this chapterBR.03.02.02 Fla. Stat. § 443.151 (6) (a, b, c, d, e) (2009) – Allows for recovery and recoupment.BR.03.02.03 Fla. Stat. § 68.065 (3) (2009) – Authority for requiring satisfaction of bad checks within 30 days.BR.03.03.01 U.C. Automated Nonmonetary Handbook - Allows BPC stop to be entered on claim to handle potential issue.BR.03.04.01 20 C.F.R. § 603.08(b) (2009) – Obtaining information from cross matching with wage information.BR.03.04.02 Fla. Stat. § 443.171(3) (2009) – Delegate power and authority for the effective administration of this chapter.BR.03.04.03 Fla. Stat. § 24.115 (4) (2009) – Provide Lottery outstanding debt owed to the State to be deducted from winnings and transmitted to Agency.BR.03.05.01 42 U.S.C. § 653a – Requires employers to report all new hires to state agencies and the National Directory of New Hires. NDNH allows cross matching with state

agencies. (Personal Responsibility and Work Opportunity Reconciliation Act § 313)BR.03.05.02 USDOL, Unemployment Insurance Program Letter No. 35-99 (6/21/1999) & 36-00 (10/10/2000) – Encourages state agencies to take full advantage of the “New Hires”

system to prevent and detect overpayments.BR.03.05.03 Fla. Stat. § 409.2576 (9) (a) 3 (2009) – Dept of Revenue will share new hire information with the UC program.BR.03.05.04 20 C.F.R. § 603.08(b) (2009) – Obtaining information from cross matching with wage information.BR.03.05.05 F.A.C. 60BB-3.017 (2) (2009) – Notice of Determination.BR.03.05.06 Fla. Stat. § 443.071 (1) (2009) – False statement by individual to obtain benefitsBR.03.05.07 Fla. Stat. § 443.101 (6) (2009) – Disqualified for a period not to exceed 1 year for making a false statement in order to obtain benefits.BR.03.05.08 Fla. Stat. § 443.151 (4) (b) (2009) – The claimant may appeal an adverse determination.BR.03.05.09 Fla. Stat. § 443.171(1) (2009) – The Agency is given the powers and duties to administer this chapter.BR.03.06.01 Fla. Stat. § 443.071 (1) (2009) – False statement by individual to obtain benefitsBR.03.06.02 Fla. Stat. § 443.101 (6) (2009) – Disqualified for a period not to exceed 1 year for making a false statement in order to obtain benefits.BR.03.06.03 Fla. Stat. § 443.151 (4) (b) (2009) – The claimant may appeal an adverse determination.BR.03.06.04 Fla. Stat. § 443.171(1) (2009) – The Agency is given the powers and duties to administer this chapter.BR.03.07.01 Fla. Stat. § 443.151 (6) (c) (2009) – Allows for waiver of recoupment.BR.03.08.01 42 U.S.C. § 503(g) (2006) – Participating states can recover overpayments on behalf of each other. (Social Security Act)BR.03.08.02 Fla. Stat. § 443.151 (6) (a, b, c, d, e) (2009) – Allows for recovery and recoupment.BR.03.08.03 Fla. Stat. § 443.151 (4) (b) (2009) – The Claimant may appeal recoupment.BR.03.09.01 Fla. Stat. § 443.151 (6) (a, b) (2009) – Statute of Limitations on for recovery and recoupment.BR.03.09.02 Fla. Stat. § 17.04 (2009) – Authority of the Chief Financial Officer to adjust indebtedness to the State.BR.03.10.01 20 C.F.R. § 603.08(b) (2009) – Obtaining information from cross matching with wage information.BR.03.10.02 Fla. Stat. § 443.171(3) (2009) – Delegate power and authority for the effective administration of this chapter.BR.03.10.03 Fla. Stat. § 443.171(1) (2009) – The Agency is given the powers and duties to administer this chapter.BR.03.11.02 Fla. Stat. § 443.171 (6, 7) (2009) – Ability to issue subpoenas to obtain records for court action.BR.03.11.03 Fla. Stat. § 443.071 (5, 6, 7, 8) (2009) – Items of evidence for prosecution.BR.03.11.04 Fla. Stat. § 443.171(1) (2009) – The Agency is given the powers and duties to administer this chapter.BR.03.12.01 Fla. Stat. § 443.171 (3) (2009) – Delegate power and authority for the effective administration of this chapterBR.03.12.02 Fla. Stat. § 443.171 (6, 7) (2009) – Ability to issue subpoenas to obtain records for court action.BR.03.12.03 Fla. Stat. § 443.071 (5, 6, 7, 8) (2009) – Items of evidence for prosecution.BR.03.12.04 Fla. Stat. § 443.151 (6) (a) (2009) – Allows for recovery and recoupment.

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Number DescriptionBR.03.12.05 Fla. Stat. § 443.151 (6) (d) (2009) – Allows for collection through civil action.BR.03.12.06 Fla. Stat. § 17.0415 (2009) – Allows for transfer and assignment of claims in order to facilitate collection. BR.03.12.07 Fla. Stat. § 17.20 (2, 3) (2009) – Allows for assignment of claims to authorized collection agency.BR.03.12.08 Fla. Stat. § 832.06 (2009) – Allows for prosecution for worthless checks.BR.03.12.09 Fla. Stat. § 832.08 (2009) – Violations involving checks. BR.03.12.10 Fla. Stat. § 27.02 (2009) –State Attorney shall appear within judicial circuit to prosecute on behalf of the State.BR.03.12.11 Fla. Stat. § 47.011 (2009) – Civil action shall be brought in the county where the cause of action accrued.BR.04.01.01 Fla. Stat. § 443.1116 (2) (2009), F.A.C. 60BB-3.024 Employer must submit a signed, written, plan (form) to the director of AWI BR.04.01.02 Fla. Stat. § 443.1116 (2) (a-h), (4) (2009) Criteria to approve the planBR.04.01.03 Fla. Stat. § 443.1116 (2) (f) (2009) Collective Bargaining Agent must signBR.04.01.04 Fla. Stat. § 443.1116 (3) (2009) Time to process an STC Plan ApplicationBR.04.01.05 Fla. Stat. § 443.1116 (9) (2009) Short-time compensation benefits will be charged to Employer and any Leasing Companies in the plan.BR.04.01.06 42 U.S.C. 1320b-7(a);

5 U.S.C 552a (o) (1)(D); Fla. Stat. § 443.091 (1) (g) (2009) Use of Employee’s Social Security Number (SSN)

BR.04.01.07 F.A.C. 60BB-3.0.13 Filing Claims and Providing Documentation; backdating group filingBR.04.01.08 F.A.C. 60BB-30.29 Public Use Forms, (l) AWI Form UCB/STC-3 – “Short Time Compensation Plan Application” (Rev. 11/01). BR.04.02.01 Fla. Stat. § 443.1116 (5)(a)1. (2009), Employee eligibility requirement: must be in the plan, the plan is approved and in effect for the weekBR.04.02.02 Fla. Stat. § 443.1116 (5)(a)2. (2009), Employee eligibility requirement: Employee is available for work for the STC EmployerBR.04.02.03 Fla. Stat. § 443.1116 (5)(a)2. (2009), Employee eligibility requirement: normal weekly hours of work are reduced by at least 10% but not more than 40%BR.04.03.01 Fla. Stat. § 443.1116 (5)(a)1. (2009), Employee eligibility requirement: must be in the plan, the plan is approved and in effect for the weekBR.04.03.02 Fla. Stat. § 443.1116 (5)(a)2. (2009), Employee eligibility requirement: Employee is available for work for the STC EmployerBR.04.03.03 Fla. Stat. § 443.1116 (5)(a)2. (2009), Employee eligibility requirement: normal weekly hours of work are reduced by at least 10% but not more than 40%BR.04.03.04 Fla. Stat. § 443.1116 (7), (2009) Eligibility for Benefits (weekly certification): maximum benefit allowance and duration BR.04.03.05 Fla. Stat. § 443.1116 (8) (2009) Eligibility for Benefits (weekly certification): BR.05.01.01 19 U.S.C. Chapter 12 Section 2275 (b) (2) - Press Release (Trade Act of 1974)BR.05.01.02 Public Law 93-816, Trade Act of 1974, Section 225 (b) (2) - Press ReleaseBR.05.01.03 20 C.F.R. Chapter V, Subpart A 617.4 4 (d) (2) - Press ReleaseBR.05.01.04 29 C.F.R. 90.11 – Petition ContentBR.05.01.05 29 C.F.R. 90.16 – Petition ContentBR.05.01.06 ARRA of 2009 PL No. 111-5, Division B Title I Subtitle I Part I Subpart B Section 1811-1812 -Notification of Petition DeterminationBR.05.02.01 19 U.S.C. Chapter 12 Section 2275 (b) (1) Notification to Claimant (Trade Act of 1974)

(conflict: reference to mail communication method only)BR.05.02.02 Public Law 93-816, Trade Act of 1974, Section 225 Notification to ClaimantBR.05.02.03 20 C.F.R. Chapter V, Subpart A 617.10 TRA ApplicationBR.05.03.01 19 U.S.C. Chapter 12 Section 2291 – 2293 - Eligibility and Determination (Trade Act of 1974)BR.05.03.02 Public Law 93-816, Trade Act of 1974, Section 231-233 - Eligibility and DeterminationBR.05.03.03 Trade Adjustment Assistance Reform Act of 2002 (P.L. No. 114-115) - Eligibility and DeterminationBR.05.03.04 20 C.F.R. Chapter V, Subpart A 617.11 – 617.15 - Eligibility and DeterminationBR.05.03.05 ARRA of 2009 PL No. 111-5, Division B Title I Subtitle I Part I Subpart C Section 1821-1825 - Eligibility and Determination for RTAABR.05.03.06 ARRA of 2009 PL No. 111-5, Division B Title I Subtitle I Part I Subpart D Section 1841 - Eligibility and Determination for RTAABR.05.04.01 19 U.S.C. Chapter 12 Section 2291 (a) (5), (b), (c) - Training (Trade Act of 1974)BR.05.04.02 Public Law 93-816, Trade Act of 1974, Section 231 (a) (5), (b), (c) - TrainingBR.05.04.03 Trade Adjustment Assistance Reform Act of 2002 (P.L. No. 114 (b), 115) - TrainingBR.05.04.04 20 C.F.R. Chapter V, Subpart A 617.11 (a) (2) (vii); 617.18, 617.19 -TrainingBR.05.04.05 ARRA of 2009 PL No. 111-5, Division B Title I Subtitle I Part I Subpart C section 1821 (b), 1832 TrainingBR.05.04.06 ARRA of 2009 PL No. 111-5, Division B Title I Subtitle I Part I Subpart D section 1841 (a) (2) (B) (iii), (a) (2) (C) Training in RTAABR.05.04.07 F.A.C. 60BB-3.022 (3) - Provision of training formsBR.05.04.08 F.A.C. 60BB-3.029 Public Use Forms. (p) (q) (r) Forms for submitting school attendance and training.BR.05.05.01 19 U.S.C. Chapter 12 Section 2291 (a) (5), (b), (c) - Training (Trade Act of 1974)BR.05.05.02 Public Law 93-816, Trade Act of 1974, Section 231 (a) (5), (b), (c) - TrainingBR.05.05.03 Trade Adjustment Assistance Reform Act of 2002 (P.L. No. 114 (b), 115) - Training

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Number DescriptionBR.05.05.04 20 C.F.R. Chapter V, Subpart A 617.11 (a) (2) (vii); 617.18, 617.19 -TrainingBR.05.05.05 ARRA of 2009 PL No. 111-5, Division B Title I Subtitle I Part I Subpart C section 1821 (b), 1832 TrainingBR.05.05.06 ARRA of 2009 PL No. 111-5, Division B Title I Subtitle I Part I Subpart D section 1841 (a) (2) (B) (iii), (a) (2) (C) Training in RTAABR.05.05.07 F.A.C. 60BB-3.022 (3) - Provision of training formsBR.05.05.08 F.A.C. 60BB-3.029 Public Use Forms. (p) (q) (r) Forms for submitting school attendance and training.BR.05.06.01 ARRA of 2009 PL No. 111-5, Division B Title I Subtitle I Part I Subpart D Section 1841 (a) (2) (C) - Wages earnedBR.06.01.01 Fla. Stat. § 443.132 (3) 4 DUA benefits are not charged to the employer of record.BR.06.01.02 42 U.S.C. 5121 et seq.: Robert T. Stafford Disaster Relief and Emergency Assistance Act (PL 93-288).BR.06.01.03 20 C.F.R. § 625.6: Details the appropriate DUA weekly amount; jurisdictions; reductions.BR.06.01.04 20 C.F.R. § 625.6 (a)(2): The base period to be utilized in computing the DUA weekly amount.BR.06.01.05 20 C.F.R. § 625.8(a) Specifies the 30 day window for filing a claim for DUA, but also permits late filing providing the claimant can show “good cause” for late filing.

BR.06.01.06 20 C.F.R. § 625.8(f): Defines the Disaster Assistance Period as “the period beginning with the first week following the date the major disaster began, and ending with the 26th week subsequent to the date the major disaster was declared.”

BR.06.01.07 42 U.S.C. 5121 et seq. (Robert T. Stafford Disaster Relief and Emergency Assistance Act):BR.06.01.08 Fla. Stat. § 443.132(3)4 When an individual is separated from work as a direct result of a natural disaster declared under the Robert T. Stafford Disaster Relief and

Emergency Assistance Act, 42 U.S.C. ss. 5121 et seq., benefits subsequently paid to the individual based on wages paid by the employer before the separation may not be charged to the employment record of the employer.

BR.06.01.09 42 U.S.C. 5189b – Date of Eligibility; Expenses incurred before Date of Disaster: Eligibility for Federal assistance under this title shall begin on the date of the occurrence of the event which results in a declaration by the President that a major disaster exists, except that reasonable expenses which are incurred in anticipation of and immediately preceding such event may be eligible for Federal assistance under this Act.

BR.06.02.01 Fla. Stat. § 443.132 (3) 4 DUA benefits are not charged to the employer of record.BR.06.02.02 42 U.S.C. 5121 et seq.: Robert T. Stafford Disaster Relief and Emergency Assistance Act (PL 93-288).BR.06.02.03 20 C.F.R. § 625.6: Details the appropriate DUA weekly amount; jurisdictions; reductions.BR.06.02.04 20 C.F.R. § 625.6 (a)(2): The base period to be utilized in computing the DUA weekly amount.BR.06.02.05 20 C.F.R. § 625.8(a) Specifies the 30 day window for filing a claim for DUA, but also permits late filing providing the claimant can show “good cause” for late filing.

BR.06.02.06 20 C.F.R. § 625.8(f): Defines the Disaster Assistance Period as “the period beginning with the first week following the date the major disaster began, and ending with the 26th week subsequent to the date the major disaster was declared.”

BR.06.02.07 42 U.S.C. 5121 et seq. (Robert T. Stafford Disaster Relief and Emergency Assistance Act):BR.06.02.08 Fla. Stat. § 443.132(3)4 When an individual is separated from work as a direct result of a natural disaster declared under the Robert T. Stafford Disaster Relief and

Emergency Assistance Act, 42 U.S.C. ss. 5121 et seq., benefits subsequently paid to the individual based on wages paid by the employer before the separation may not be charged to the employment record of the employer.

BR.06.02.09 42 U.S.C. 5189b – Date of Eligibility; Expenses incurred before Date of Disaster: Eligibility for Federal assistance under this title shall begin on the date of the occurrence of the event which results in a declaration by the President that a major disaster exists, except that reasonable expenses which are incurred in anticipation of and immediately preceding such event may be eligible for Federal assistance under this Act.

BR.07.01.02 F.A.C. 60BB-3.015 - Continued claims for benefitsBR.07.01.02 Fla. Stat. § 443.091 - Eligibility requirements for paymentBR.07.01.02 Fla. Stat. § 443.111 - Payment of benefits subject to requirements of this chapterBR.07.01.02 Fla. Stat. § 443.111(1)(a) – Manner of payment of Benefits – mail or electronicallyBR.07.01.02 Fla. Stat. § 443.111(1)(b) – Claimant must claim weeks at least biweeklyBR.07.02.01 Fla. Stat. § 443.191 (2)(c) - Cancelation of WarrantBR.07.03.01 Fla. Stat. § 443.11(1)(a)1 – Manner of PaymentBR.07.04.01 Fla. Stat. § 17.13 – To duplicate warrant lost or destroyedBR.07.04.02 Fla. Stat. § 17.26 – Cancellation of state warrants not presented within one yearBR.07.05.01 F.A.C. 3A-10.082 - Affidavit attesting to forgeryBR.07.06.01 Fla. Stat. § 222.15 - Wages or unemployment compensation payments due deceased employee may be paid spouse or certain relativesBR.07.07.01 26 U.S.C. § 85(a)(b) Unemployment Compensation (Internal Revenue Code)BR.07.07.02 Fla. Stat. § 443.151(1)(b)1.d – Maximum number of changes allowed per year (2 times)BR.07.10.01 Fla. Stat. § 443.051(1)C(2009) – Enforcement of child support obligationBR.07.10.02 Fla. Stat. § 443.151(3)B (2009) – Child support payment priorityBR.08.01.01 F.A.C. 60BB-5.002 Persons Entitled to File Appeals.

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Number DescriptionBR.08.01.02 Fla. Stat. § 443.15,1 when an associate in UC Benefits issues a determination, an adversely affected claimant or employer may file an appeal regarding eligibility,

qualification, experience rate charges, child support deductions, overpayment, and/or fraud.BR.08.01.03 AWI Hearing Referee Manual - Base period and non-base period employers with direct interest in an issue are considered to be adversely affected if benefits are

allowed because an excess of benefits paid from the trust fund may cause a general tax increase affecting all employers.BR.08.01.04 AWI Hearing Referee Manual - Base period employers with indirect interest in an issue pursuant to Section 443.091, FS, such as whether the claimant is able to work

and available for work, have standing to appeal, pursuant to Port Carriers, Inc. v. Simmons, 412 So.2d 910 (Fla. 1st DCA 1982).BR.08.01.05 AWI Hearing Referee Manual - An employer may not, in any proceeding involving his or her contribution rate or liability for contributions, contest the chargeability to his

or her employment record of any benefits paid in accordance with a determination, redetermination, or decision under s. 443.151, except on the ground that the benefits charged were not based on services performed in employment for him or her and then only if the employer was not a party to the determination, redetermination, or decision, or to any other proceeding under this chapter, in which the character of those services was determined.

BR.08.01.06 AWI Hearing Referee Manual - Separate determinations for other funding codes will be issued by the Benefit Payment Control Unit on Forms UCO-15 and the overpayment for each funding code will be on the BOSS payment summary sheet. Generally, Appeals will accept jurisdiction over the entire overpayment, not just the portion shown on the UCB-45.

BR.08.01.07 AWI Hearing Referee Manual - When a non-monetary determination results in an overpayment of benefits due to a retroactive denial of benefits, the two determinations may be combined. An appeal to a combined determination will be considered an appeal to all issues addressed on the protested determination.

BR.08.01.08 AWI Hearing Referee Manual - The Agency for Workforce Innovation does not have standing to appeal its own determinations. Pursuant to Section 443.151(3)(c), F.S., it has the ability to issue redeterminations when an error was made or new information is discovered.

BR.08.01.09 Fla. Stat. § 443.151(7) Procedure and appeals (7) REPRESENTATION IN ADMINISTRATIVE PROCEEDINGS.--In any administrative proceeding conducted under this chapter, an employer or a claimant has the right, at his or her own expense, to be represented by counsel or by an authorized representative. Notwithstanding s. 120.62(2), the authorized representative need not be a qualified representative.

BR.08.01.10 F.A.C. 60BB-5.003 Form of Appeal.(1) Any legible written notice filed in accordance with these rules which expresses disagreement with or otherwise indicates a desire to appeal a determination or redetermination shall constitute an appeal.(2) Any person entitled to file an appeal may obtain a printed appeal form (AWI-A100, Notice of Appeal), Rev. 4/01, incorporated herein by reference, at any of the locations listed in subsections 60BB-5.004(1), (2), and (3), F.A.C., and at any location providing unemployment claim information. Use of the form is not mandatory; however, whatever instrument is used, it shall include the following information: (a) The name and social security account number of each claimant, if any, involved;(b) The name of each employer, if any, involved;(c) The date and subject matter of the determination; and(d) A brief statement of the reasons for disagreement with the determination.(3) Failure to include all of the information listed in subsection (2) will not constitute cause for rejection of the appeal, but may result in unnecessary delay in processing the appeal and scheduling it for hearing.

BR.08.01.11 AWI Hearing Referee Manual - An appealable determination may be issued in letter format, advising that part or all of a claimant’s benefits will be intercepted for child support obligations being enforced by the Department of Revenue, pursuant to Section 443.051(3), FS. Upon receiving an appeal, the Clerk’s Office will request from the Child Support Unit a copy of the Court Order authorizing the deduction.

BR.08.01.12 AWI Hearing Referee Manual - If only one appeal was filed but several adverse determinations exist, telephone contact may be needed to verify the appellant’s intent, that is, whether the appeal document was intended to appeal more than one adverse determination. Someone other than the hearing officer who will conduct the hearing should initiate such contact. Additional docket numbers for each appeal may be necessary.

BR.08.01.13 F.A.C. 60BB-5.004 Place for Filing Appeal.Appeals may be filed at one of the following locations:(1) Any of the unemployment claim adjudication offices operated by the Agency for Workforce Innovation;(2) The central Office of Appeals (MSC 347, 107 East Madison Street, Tallahassee, FL 32399-4143) or district appeals referee offices maintained by the Office of Appeals;(3) The Unemployment Appeals Commission; and(4) Any unemployment compensation office located outside the State of Florida.

BR.08.01.14 F.A.C. 60BB-5.004, defines the places where appeals can be filed. An appeal can be filed by Internet at www.fluidnow.com/appeals, by mail, fax, or in person at an Office of Appeals, the Unemployment Appeals Commission, an unemployment compensation adjudication hub, or any unemployment compensation office located outside of Florida.

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Number DescriptionBR.08.01.15 F.A.C. 60BB-5.005 Time for Filing Appeal.

(1) The appeal shall be filed within 20 calendar days of the date the determination or redetermination was mailed to the appellant’s last known address or, in the absence of mailing, the date of delivery to the appellant.(2) The appeal shall be filed by mailing the appeal document to any of the locations designated in Rule 60BB-5.004, F.A.C.; by facsimile transmission of the appeal document to any location designated in subsections 60BB-5.004(1), (2), and (3), F.A.C.; or by hand delivery of the appeal document to any location designated in subsections 60BB-5.004(2), (3), and (4), F.A.C.(3) Appeals filed by mail shall be considered to have been filed when postmarked by the United States Postal Service. Appeals filed by hand delivery or facsimile shall be considered to have been filed when date stamped received at the authorized location.(4) Upon receipt of an appeal delivered in person or by facsimile transmission, the Commission, Agency for Workforce Innovation, or Office of Appeals employee shall record the date of receipt on the appeal document.

BR.08.01.16 Fla. Stat. § Section 443.151(3)(a), provides that benefit appeals must be filed within 20 calendar days after the date of mailing a determination to the party’s last known address.

BR.08.01.17 AWI Hearing Referee Manual - Competent evidence of non-receipt or late receipt of a determination may successfully rebut the presumption that the determination was mailed on the date indicated on its face. See UAC Order 03-09526 (October 9, 2003) and Carrigan v. UAC, 615 So.2d 216 (Fla. 5th DCA 1992).

BR.08.01.18 F.A.C. 60BB-5.005, provides that faxed appeals are considered filed when date-stamped received at an authorized location. The appellant may, however, be able to establish an earlier filing date. Competent testimony about when it was sent, especially if corroborated by a fax confirmation, can rebut the date the appeal was stamped as received. (See Langworthy v. UAC, 858 So.2d 1187 (Fla. 2d DCA 2003).

BR.08.01.19 AWI Hearing Referee Manual - The UAC concluded in Order #95-01651 (April 13, 1995) that receipt within one week after the mailing date shown on the determination supports a presumption that the determination was properly mailed.

BR.08.01.20 AWI Hearing Referee Manual - When an appeal is not filed within 20 calendar days after the mailing date of an open-ended determination on an eligibility issue (one that denies benefits but does not require earnings to overcome the denial), jurisdiction begins 20 calendar days prior to the appeal filing date. For example, if a determination mailed March 1 holds a claimant ineligible as of February 1 and an appeal is filed March 31, jurisdiction begins March 11. See UAC Orders #85-1327F (May 15, 1985) and #06-01207 (March 27, 2006).

BR.08.01.21 AWI Hearing Referee Manual - When filed on the internet, the computer will calculate a timely appeal date and request information about any apparent late filing. Appellants who file on the internet are informed that an appeal is not filed until a confirmation number is received. The date the confirmation number is generated by the website is the filing date of an internet appeal. An appellant should be asked to produce a confirmation number or a screen print of the internet appeal if the filing date is in question. The filing date of an appeal filed by Internet is the date the computer generated a confirmation number. The appellant may, however, be able to establish an earlier filing date, but only if filed by another method.

BR.08.01.22 AWI Hearing Referee Manual - The following court cases address timeliness of an appeal:Albrecht v. UAC, 869 So.2d 758 (Fla. 5th DCA 2004)Stanley v. UAC, 864 So.2d 1160 (Fla. 4th DCA 2003)Frederick v. UAC, 834 So.2d 957 (Fla. 3d DCA 2003)Testa v. UAC, 779 So.2d 339 (Fla. 2d DCA 2000) Spiegel v. Frazel Histo-Path Lab, Inc., 624 So.2d 790 (Fla. 4th DCA 1993)Brake v. UAC, 473 So.2d 774 (Fla. 3d DCA 1985)

BR.08.01.23 AWI Hearing Referee Manual - When a wage credit appeal is received and includes information that may justify a redetermination, an examiner in the Office of Appeals notifies the Wage Determination Unit and requests an investigation for possible redetermination. If the original determination is not changed, an appeal is docketed based on the filing date of the original request as against the original determination. If an unfavorable change is made, the claimant has 20 calendar days from the

mailing date of the redetermination to protest the redetermination. If the 20th day is a Saturday, Sunday, legal holiday or other day that AWI offices or the post office is closed, an appeal will be timely if filed on the next business day.

BR.08.01.24 F.A.C. 60BB-5.006 Computation of Time.(1) In computing any period of time prescribed or allowed by these rules, the date of the issuance of a determination, redetermination, order, decision or notice shall not be counted. The last day of the period shall be counted unless it is a Saturday, Sunday or holiday; in which event, the period shall run until the end of the next day that is not a Saturday, Sunday or holiday.(2) For the purpose of this section, “holiday” means:(a) Those dates so designated by Section 110.117, Florida Statutes;(b) Any other day on which the offices of the Agency for Workforce Innovation are closed; and(c) Any other day on which the United States Postal Service is closed.

BR.08.01.25 F.A.C. 60BB-5.017 Nonappearance of Parties.BR.08.01.26 AWI Hearing Referee Manual - Entry of a recision decision will generate a new docket number and case file.BR.08.01.27 AWI Hearing Referee Manual - The Agency generally does not redetermine while an appeal is pending. If a redetermination is issued, the appeal will be considered an

appeal to the redetermination unless the appeal is withdrawn. Dismissing an appeal due to a redetermination would be improper if the redetermination was not based on newly discovered information or error. If a proper redetermination removes the adverse effect, the appeal can be dismissed on the basis that it is no longer adverse to the appellant.

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Number DescriptionBR.08.01.28 Fla. Stat. § Section 443.1715, Disclosure of information; confidentiality.

(1) RECORDS AND REPORTS.--Information revealing an employing unit's or individual's identity obtained from the employing unit or any individual under the administration of this chapter, and any determination revealing that information, except to the extent necessary for the proper presentation of a claim or upon written authorization of the claimant who has a workers' compensation claim pending or is receiving compensation benefits, is confidential and exempt from s. 119.07(1) and s. 24(a), Art. I of the State Constitution. This confidential information may be released only to public employees in the performance of their public duties. Except as otherwise provided by law, public employees receiving this confidential information must maintain the confidentiality of the information. Any claimant, or the claimant's legal representative, at a hearing before an appeals referee or the commission is entitled to information from these records to the extent necessary for the proper presentation of her or his claim.

BR.08.01.29 AWI Hearing Referee Manual - Claim information is confidential until an appeal hearing is convened. Prior to an appeal hearing, information about a claim may not be disclosed to anyone who is not a party to the determination. Since hearings are open to the public, the case record becomes public record when the hearing is convened. A case record consists of items specified in Section 120.57(1)(f), FS.

BR.08.01.30 Fla. Stat. § 119.071(5), social security numbers may not be revealed to the public. Social Security numbers should be removed, masked, or redacted on all correspondence.

BR.08.01.31 AWI Hearing Referee Manual - Review the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule to ensure confidentiality is not violated when a case involves medical records or information. The privacy rule and other HIPAA information can be accessed on-line at http://www.hhs.gov/ocr/privacy.

BR.08.01.32 Fla. Stat. § 443.151(3) Procedure concerning claims and appeals.-- (3) DETERMINATION.-- (a) In general.--The Agency for Workforce Innovation shall promptly make an initial determination for each claim filed under subsection (2). The determination must include a statement of whether and in what amount the claimant is entitled to benefits, and, in the event of a denial, must state the reasons for the denial. A determination for the first week of a benefit year must also include a statement of whether the claimant was paid the wages required under s. 443.091(1)(f) and, if so, the first day of the benefit year, the claimant's weekly benefit amount, and the maximum total amount of benefits payable to the claimant for a benefit year. The Agency for Workforce Innovation shall promptly notify the claimant, the claimant's most recent employing unit, and all employers whose employment records are liable for benefits under the determination of the initial determination. The determination is final unless within 20 days after the mailing of the notices to the parties' last known addresses, or in lieu of mailing, within 20 days after the delivery of the notices, an appeal or written request for reconsideration is filed by the claimant or other party entitled to notice. (b) Determinations in labor dispute cases.--Whenever any claim involves a labor dispute described in s. 443.101(4), the Agency for Workforce Innovation shall promptly assign the claim to a special examiner who shall make a determination on the issues involving unemployment due to the labor dispute. The special examiner shall make the determination after an investigation, as necessary. The claimant or another party entitled to notice of the determination may appeal a determination under subsection BR.08.01.33 Fla. Stat. § 443.151(3)(c) Procedure concerning claims and appeals (redeterminations) (c) Redeterminations.-- 1. The Agency for Workforce Innovation may reconsider a determination when it finds an error or when new evidence or information pertinent to the determination is discovered after a prior determination or redetermination. A redetermination may not be made more than 1 year after the last day of the benefit year unless the disqualification for making a false or fraudulent representation in s. 443.101(6) is applicable, in which case the redetermination may be made within 2 years after the false or fraudulent representation. The Agency for Workforce Innovation must promptly give notice of redetermination to the claimant and to any employers entitled to notice in the manner prescribed in this section for the notice of an initial determination. If the amount of benefits is increased by the redetermination, an appeal of the redetermination based solely on the increase may be filed as provided in subsection (4). If the amount of benefits is decreased by the redetermination, the redetermination may be appealed by the claimant when a subsequent claim for benefits is affected in amount or duration by the redetermination. If the final decision on the determination or redetermination to be reconsidered was made by an appeals referee, the commission, or a court, the Agency for Workforce Innovation may apply for a revised decision from the body or court that made the final decision.2. If an appeal of an original determination is pending when a redetermination is issued, the appeal unless withdrawn is treated as an appeal from the redetermination. BR.08.01.34 Fla. Stat. § 443.151(4) Procedure and appeals (4) APPEALS.-- (a) Appeals referees.--The Agency for Workforce Innovation shall appoint one or more impartial salaried appeals referees in accordance with s. 443.171(3) to hear and decide appealed claims. A person may not participate on behalf of the Agency for Workforce Innovation as an appeals referee in any case in which she or he is an interested party. The Agency for Workforce Innovation may designate alternates to serve in the absence or disqualification of any appeals referee on a temporary basis. These alternates must have the same qualifications required of appeals referees. The Agency for Workforce Innovation shall provide the commission and the appeals referees with proper facilities and assistance for the execution of their functions. (b) Filing and hearing.-- 1. The claimant or any other party entitled to notice of a determination may appeal an adverse determination to an appeals referee within 20 days after the date of mailing of the notice to her or his last known address or, if the notice is not mailed, within 20 days after the date of delivery of the notice. 2. Unless the appeal is untimely or withdrawn or review is initiated by the commission, the appeals referee, after mailing all parties and attorneys of record a notice of hearing at least 10 days before the date of hearing, notwithstanding the 14-day notice requirement in s. 120.569(2)(b), may only affirm, modify, or reverse the determination. An appeal may not be withdrawn without the permission of the appeals referee. 3. However, when an appeal appears to have been filed after the permissible time limit, the Office of Appeals may issue an order to show cause to the appellant, requiring the appellant to show why the appeal should not be dismissed as untimely. If the appellant does not, within 15 days after the mailing date of the order to show cause, provide written evidence of timely filing or good cause for failure to appeal timely, the appeal shall be dismissed. 4. When an appeal involves a question of whether services were performed by a claimant in employment or for an employer, the referee must give special notice of the

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Number DescriptionBR.08.01.35 AWI Hearing Referee Manual - A copy of the appealed determination should be in the case file, as well as a copy of the wage transcript and each automated

determination issued on the claim. The case file should also include adjudication documents from claimant or employer if any and need the appeal and any additional documents received from a party.

BR.08.01.36 AWI Hearing Referee Manual - After an appeal is examined and accepted, the Appeals computer application assigns a docket number, computes 30, 45, and 90-day disposition dates, and designates the Appeals Office where the case will be heard and the adjudication file forwarded.

BR.08.01.37 AWI Hearing Referee Manual - Cases may be transferred from one district appeals office to another according to workload. BR.08.01.38 AWI Hearing Referee Manual - The docket sheet will display the claimant’s chosen language preference. BR.08.01.39 AWI Hearing Referee Manual - The first three fields on the right side of the docket sheet contain the initials of the associates who examined, docketed, and set up the

hearing file, as well as the date of each action. The remaining fields are to be completed pursuant to local office policy, by the scheduler, the hearing officer and the deputy clerk.

BR.08.01.40 AWI Hearing Referee Manual - Associated cases include those of claimants involved in more than one appeal (companion cases); the previous and new case resulting from a UAC remand for additional action (remand cases), the previous and new case resulting from a recision decision (recdec cases), labor dispute and other cases where more than one claimant became unemployed at about the same time from the same employer for the same reason (consolidated cases), and appeals that are redocketed after being dismissed without prejudice. Associated cases are cross-referenced with the docket numbers and type of association.

BR.08.01.41 AWI Hearing Referee Manual - An examiner identifies any associated cases, removes duplicate addresses from the database, adds job site and other addresses as appropriate and assigns a program suffix, as follows:E = Experience Rating OnlyU = Regular Unemployment CaseX = Military CaseF = Federal Civilian Employee CaseTRA = Trade Readjustment Act CaseDUA = Disaster Unemployment Assistance CaseL = Liability Case (Special Deputy)R = Rate or Reimbursement Case (Special Deputy)EC = Emergency Unemployment BenefitsEB = Extended BenefitsThe case suffix will be automatically generated and the addresses will be confirmed with the appellant before accepting the appeal.

BR.08.01.42 AWI Hearing Referee Manual - If a correction to an employer’s address of record is needed, the system should check the current DOR employer address but allow other addresses such as work site.

BR.08.02.01 F.A.C. 60BB-5.005 Time for Filing Appeal.BR.08.02.02 F.A.C. 60BB-5.006 Computation of Time.BR.08.02.03 F.A.C 60BB-5.006, provides that if the last day to timely appeal was a Saturday, Sunday, legal holiday, or other day when AWI or U.S. Postal Service Offices were

closed, an appeal filed the next business day is considered timely.BR.08.02.04 F.A.C. 60BB-5.007 Late Filing of Appeals.

(1) If it appears that the appeal initiating the proceedings was not filed within the time allowed by law, the appeals referee shall notify the parties that timeliness of the appeal shall be one of the issues to be considered at the hearing.(2) The appeals referee shall take evidence on and consider the issue of timeliness of the appeal first. If the referee finds that the appeal was not filed within the time allowed by law, it shall be dismissed. The dismissal decision shall be limited to findings of fact and a conclusion of law with respect to the timeliness issue.(3) If the referee finds that the appeal was timely filed, evidence shall then be taken with regard to the merits of the case, and the appeals referee’s decision shall include findings of fact and conclusions of law with respect to both the timeliness issue and the merits of the appeal.

BR.08.02.05 Fla. Stat. § 443, contains a good cause provision for filing a late appeal. Section 443.151(4)(b)(3), F.S., prevents an appeal from being dismissed without a hearing, and does create a good cause exception for filing late appeals. Pursuant to Rule 60BB-5.007, F.A.C., an untimely appeal must be dismissed for lack of jurisdiction. This provision is not implemented by the agency; no orders to show cause are being issued. However, UCCBIS will have the capability to issue, track, and report on show cause orders.

BR.08.02.06 F.A.C. 60BB-5.010 Consolidation.If there are separate appeals which involve the same factual situation, similar issues of law or identity of parties, the appeals referee may schedule a consolidated hearing for the purpose of taking evidence and receiving argument with respect to all of the appeals; however, the referee shall not schedule a consolidated hearing if consolidation would prejudice the rights of any party thereto.

BR.08.02.07 AWI Hearing Referee Manual - A consolidated hearing may be appropriate when more than one claimant was separated at or about the same time for the same reason. A common hearing may be beneficial to parties and witnesses by enabling them to present facts one time instead of several times. Consolidated hearings generally include a separate docket number and Notice of Telephone Hearing for each claimant involved. The social security number of one claimant is not to be provided to another.

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Number DescriptionBR.08.02.08 AWI Hearing Referee Manual - A cover sheet should accompany notices of mass hearings, identifying each claimant by name (but not social security number) and

advising the representatives of the responsibility to identify and present appropriate witnesses, as well as any claimants with circumstances that differ from the rest of the group.

BR.08.02.09 AWI Hearing Referee Manual - Files for claimants or employers who are involved in more than one case should generally be associated and hearings scheduled consecutively to minimize inconvenience to the parties.

BR.08.02.10 AWI Hearing Referee Manual - Mass hearings are typically scheduled under one docket number that includes all claimants involved.BR.08.02.11 F.A.C. 60BB-5.011 Joinder of Parties.

If it appears that the determination of the rights of parties in a proceeding governed by these rules shall involve a determination of the substantial interests of persons who are not parties, the appeals referee may, upon motion of any party of record or upon the referee’s own motion, enter an order requiring that the absent person be notified of the proceeding and be given an opportunity to be joined as a party of record.

BR.08.02.12 F.A.C. 60BB-5.013 Substitution of Appeals Referee.If, because of disqualification or any other reason, the appeals referee cannot complete disposition of an appeal, the case shall be assigned to a substitute referee. The substitute referee shall use any existing record and shall receive any additional evidence necessary to complete the proceedings.

BR.08.02.13 F.A.C. 60BB-5.014 Scheduling of Hearings.(1) Hearings shall be held at those regularly established hearing locations convenient to the interested parties or by telephone. If the parties agree to an in person hearing, however, the appeals referee shall conduct an in person hearing at one of the regularly established hearing locations.(2) Where the appeals referee schedules a hearing to be conducted by telephone conference, copies of the significant documents from the official file shall be provided to each party prior to the date of hearing. If any party wishes to submit written or other physical evidence, that party must arrange for delivery of copies to the appeals referee and other parties prior to the scheduled date of hearing. Documents which are not available to all parties or their representatives and the public at the time of hearing may not be considered by the appeals referee, absent waiver.(3) Any member of the public wishing to attend a telephone hearing and inspect documents may do so at the location of the appeals referee.

BR.08.02.14 AWI Hearing Referee Manual - Documents received between the scheduling date and the hearing date are numbered beginning with the next number in sequence and mailed to the parties with a cover letter.

BR.08.02.15 AWI Hearing Referee Manual - Each party has the right to review the file documents. Rule 60BB-5.014, F.A.C., requires providing significant documents to the parties before a telephone hearing

BR.08.02.16 F.A.C. 60BB-5.014 significant file documents are to be copied and mailed to the parties. The documents are generally designated and numbered by the scheduler. Copies are made and enclosed with the Notice of Telephone Hearing by a deputy clerk. An Appeals Information pamphlet (Bulletin 6) is available in English, Spanish, and Creole. Mail the appropriate version to each party with the Notice of Telephone Hearing . Mail a translation sheet (Form AWI UC-TI) to each claimant with the Notice of Telephone Hearing .

BR.08.02.17 AWI Hearing Referee Manual - If a request to postpone a hearing is made on the record at the hearing, enter the ruling on the record. If the request is denied, proceed with the hearing. If granted, try to set the new hearing date and time on the record before adjourning the hearing. If received after the hearing, but before a decision is issued, issue a written ruling and reschedule the case if the request is granted. If denied, include the denial in the written decision.

BR.08.02.18 AWI Hearing Referee Manual - If an opposing party files a motion objecting to discovery before the hearing, promptly respond in writing. A hearing on the discovery motion may be appropriate to fully address the issues. This should be noticed with the issue listed as addressing the motion.

BR.08.02.19 F.A.C. 60BB-5.015 Notice of Hearing.(1) The appeals referee shall mail notice of the hearing to all parties at least 10 days prior to the date of the hearing. In proceedings to which the Agency for Workforce Innovation is a party, the notice shall be directed to the Director of the Agency for Workforce Innovation. Whenever practicable, notices to employers shall be mailed to both the employer’s official address of record and to the job site where the claimant was employed. Notices shall also be provided to attorneys and representatives of record.(2) The notice shall include or be accompanied by:(a) A statement of the date, time and place of the hearing;(b) A statement of the legal authority and jurisdiction under which the hearing is to be held;(c) A statement of the issues to be decided by the appeals referee with reference to the specific statutory or rule provisions involved. In the event that any party has not been provided a copy of the determination on appeal, a copy thereof shall be appended to such party’s notice;(d) A statement that failure to attend may result in a decision in favor of the other side;(e) A statement of the rules regarding requests for continuances and subpoenas; and(f) The address of the office to which all motions, requests of other correspondence concerning the hearing should be directed.(3) Waiver. If the appeals referee fails to provide notice in the manner set forth in this section, or if the notice provided is defective in any other way, and all improperly noticed parties nevertheless appear at the hearing, the referee shall inquire whether such parties are willing to waive their rights set forth in subsections (1) and (2). If the BR.08.02.20 AWI Hearing Referee Manual - Hearing notices are sent to job site and representative addresses in addition to addresses of record.

BR.08.02.21 F.A.C. 60BB-2.022, a party is responsible for maintaining a current address with the Agency or Department.BR.08.02.22 AWI Hearing Referee Manual - The claimant's telephone number of record will be shown on the Notice of Telephone Hearing . A note will instruct the employer to provide

the name and telephone number of its representative at least 24 hours prior to the hearing. However, a party may update the telephone number and/or contact name at any point up to the time of the hearing.

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Number DescriptionBR.08.02.23 AWI Hearing Referee Manual - Promptly notify the parties whether the request for a continuance was granted or denied. If denied, proceed with the hearing. Rule 60BB-

5.016(3), F.A.C., requires mailing a written ruling even if receipt prior to the scheduled hearing date is unlikely. In that circumstance, unless all parties were notified of the ruling by telephone, convene the hearing as scheduled and notify any parties who are prepared to participate of the ruling. A request for continuance does not automatically stay the proceedings.

BR.08.02.24 AWI Hearing Referee Manual - For languages other than English, translators are to be scheduled at the time of scheduling.BR.08.02.25 AWI Hearing Referee Manual - The Office of Appeals provides the Appeals Information pamphlet in English, Spanish, and Creole. If Creole or Spanish translation is

needed, the appropriate pamphlet should be mailed with the Notice of Telephone Hearing . If any other language is indicated on the Docket Sheet, send the English version of the pamphlet.

BR.08.02.26 AWI Hearing Referee Manual - Standard or custom notes may be added to the hearing notice.BR.08.02.27 AWI Hearing Referee Manual - Parties are advised to mail or fax to the hearing officer and any opposing party a copy of any document to be entered in evidence, in

sufficient time for receipt prior to the hearing.BR.08.02.28 AWI Hearing Referee Manual - Include the INT note on the hearing notice to advise the claimant that a translator will be provided.BR.08.02.29 AWI Hearing Referee Manual - If there is a question of whether the claimant is on a leave of absence or quit the job, include Issues 6 (separation) and 18 (leave of

absence). BR.08.02.30 AWI Hearing Referee Manual - If there is a question about whether the claimant was discharged or suspended, include 6 (separation) and 17 (suspension for

misconduct). BR.08.02.31 AWI Hearing Referee Manual - If benefits were denied because the claimant did not participate in re-employment services, include issues 2a (re-employment services)

and 3 (able and available for work). BR.08.02.32 AWI Hearing Referee Manual - If a contributing base period employer is a party, include Issue 15 (charges).BR.08.02.33 AWI Hearing Referee Manual - If it appears the appeal was filed more than 20 calendar days after the determination was mailed, add Issue 13.BR.08.02.34 AWI Hearing Referee Manual - When scheduling after a recision decision, include Issue 16 (Whether good cause exists for proceeding with an additional hearing,

pursuant to F.A.C. Rules 60BB-5.016; 5.017).BR.08.02.35 AWI Hearing Referee Manual - Taking initial jurisdiction over issues that were not handled by the claims adjudicator is sometimes appropriate. For instance, a

determination may address only one allegation of job refusal, while the employer alleges several other job refusals occurred. The appealed determination may conclude that a claimant left a job for health reasons, without addressing whether the claimant was able and available for work. If discovered during scheduling, all potential issues should be included on the hearing notice. If discovered during the hearing, appropriate waivers should be obtained if all interested parties are present.

BR.08.02.36 AWI Hearing Referee Manual - If documents are sent only to the party, a note advising the party to have the documents translated before the hearing should be included on the hearing notice. Include a copy of the translation advisory with the claimant’s Notice of Telephone Hearing .

BR.08.02.37 AWI Hearing Referee Manual - If no account number is shown, take extra care to ensure that the Notice of Telephone Hearing is mailed to the correct employer and address(es). Verification procedures may include telephone contact before scheduling if a telephone number is available and/or reviewing the file to determine whether the employer provided its address on a file document.

BR.08.02.38 F.A.C. 60BB-5.015 the hearing notice must be mailed at least ten days before the hearing. An informed waiver of notice will be required from all parties if less than ten days’ notice is provided. Verify that all parties are in the same time zone and specify any time zone to be added to the hearing notice.

BR.08.02.39 AWI Hearing Referee Manual - Any additional addresses are to be entered in the computer so all appropriate entities will be notified of the hearing pursuant to Rule 60BB-5.015, F.A.C.

BR.08.02.41 AWI Hearing Referee Manual - The Notice of Telephone Hearing is reviewed before mailing pursuant to local office policy to verify that:a) all information on the notice is consistent with that on the docket sheet;b) all addresses are included and correct;c) all issues are listed;d) all appropriate notes were added;e) the hearing date and time (including time zones) are correct and two hearings were not inadvertently scheduled for the same date and time;f) at least ten days’ notice of the hearing is provided, and;g) the mailing date is within the date range shown on the certificate of mailing.

BR.08.02.42 AWI Hearing Referee Manual - Any case documents received in the Clerk’s Office from the claim file or a party are labeled as miscellaneous mail and forwarded to the appropriate Appeals Office. If received before a hearing is scheduled, number and enclose significant documents when the Notice of Telephone Hearing is created. If received after the hearing is scheduled but in time for receipt before the hearing, number and mail the documents to the parties with the Additional Documents letter available in the Appeals intranet application (unless the proffering party indicates copies were mailed to all opposing parties).

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Number DescriptionBR.08.02.43 F.A.C. 60BB-5.016 Continuances.

(1) The appeals referee shall, upon request of a party or upon the referee’s own motion, continue a hearing for good cause.(2) Requests for continuance shall state the reasons therefor and must be made either in writing prior to the hearing or orally on the record at the hearing.(3) Upon receipt of a continuance request prior to the scheduled date of the hearing, the appeals referee shall immediately consider it and provide written notice of the referee’s ruling to the parties.(a) If granted, the appeals referee shall notify the parties of the rescheduled hearing date in the manner prescribed by these rules.(b) If denied, the appeals referee shall proceed in accordance with these rules.(c) If it does not appear that the parties will receive the appeals referee’s written ruling on the request prior to the scheduled date of the hearing, the referee shall, nevertheless, mail the ruling, but also convene the hearing and notify any parties in attendance of the ruling. If the request is granted, the referee shall adjourn; if it is denied, the referee shall proceed.(4) If a continuance request is made during the course of a hearing, the appeals referee shall enter the ruling on the motion into the record and then proceed or adjourn.(5) If subsequent to hearing, but prior to rendition of decision, the appeals referee decides that additional hearing is necessary, the parties shall be so advised in writing.

BR.08.02.45 F.A.C. 60BB-5.017 Nonappearance of Parties.(1) Except as provided in Rule 60BB-5.016, F.A.C., the appeals referee may, notwithstanding failure of a party to appear, proceed with the hearing.(2) Failure of the appellant to appear at the hearing shall constitute grounds for dismissal of the appeal.(3) Upon written request of the appellant or upon the referee’s own motion, the appeals referee shall for good cause rescind a dismissal decision and reopen the appeal. Upon written request of the appellee or upon the referee’s own motion, the appeals referee shall for good cause rescind a decision and reopen the appeal if the appellee did not appear at the last scheduled hearing and the referee has entered a decision adverse to the appellee. The appeals referee shall have the authority to reopen an appeal under this rule provided that the request has been filed or motion entered within 20 days of rendition of the decision.(a) A threshold issue to be decided at the hearing held to consider reopening an appeal shall be whether there is a good cause for proceeding with an additional hearing. If good cause is found, the appeals referee shall proceed on the merits. If good cause is not found, the referee shall reinstate the decision. The referee shall have no further authority with respect to a reinstated decision; however, any party or other person entitled by law to do so may file an appeal of the reinstated decision in accordance with Chapters 60BB-6 and 60BB-7, F.A.C.(b) Denial without hearing of a request to reopen an appeal shall be in writing. The requesting party may appeal the denial by filing an appeal with the Unemployment BR.08.02.46 AWI Hearing Referee Manual - Entry of a recision decision will generate a new docket number and case file.

BR.08.02.47 AWI Hearing Referee Manual - If the appellee requests reopening and testimony was taken at a prior hearing, send a copy of the recorded hearing to the parties upon scheduling the new hearing. Include the Altimeaux (CRX) note on the Notice of Telephone Hearing .

BR.08.02.48 F.A.C. 60BB-5.021 Investigation.Whenever it appears necessary for disposition of an appeal, the appeals referee shall direct the Agency for Workforce Innovation to conduct an investigation, inquiry, payroll audit or other examination. Hearings on appeal shall be continued pending completion of the investigation. All parties shall be entitled to inspect, cross-examine and offer rebuttal to any evidence contained in a report of any investigation directed by the referee.

BR.08.02.49 AWI Hearing Referee Manual - Referring an issue to an adjudicator for investigation and disposition is occasionally necessary. An Appeals associate may alert the adjudication hub to an unadjudicated issue discovered in an appeal regarding a different issue. This may be done as part of a written decision or by separate memo.

BR.08.02.50 F.A.C. 60BB-5.023 Independence of Appeals Referees; Ex Parte Communications Prohibited.(1) In the conduct of hearings and rendering of decisions in proceedings under these rules, the appeals referee shall act as an impartial, independent hearing officer free from any outside influence.(2) No party to a proceeding or any other person who has a direct or indirect interest in a proceeding or any attorney or representative of such person or any public officer or employee shall communicate by any means with the appeals referee assigned to the appeal concerning the merits of the appeal unless all parties are present or have waived their right to be present.(3) An appeals referee who has received a communication proscribed by subsection (2), or who has received a threat or offer of reward by any person with respect to the conduct or outcome of a proceeding, shall place upon the record all written communications received, all written responses to such communications and a memorandum stating the substance of all oral communications received and all oral responses made. If the communication was received subsequent to the hearing, the referee shall notify the parties of the matters made a part of the record and advise the parties that they may within 10 days file a request for additional hearing to rebut the communication. If the referee deems it necessary to eliminate the effect of the communication, the referee shall withdraw and a substitute shall be assigned in BR.08.02.51 AWI Hearing Referee Manual - When conversing with a party outside of a hearing, advise the person that you cannot discuss the merits of the case. If the person comments about the merits of the case, advise that the statements will be made a part of the case record. Following the conversation, prepare a memorandum regarding the conversation, place it in the case file, send a copy to the parties and introduce the document into the record at the hearing. If you feel the communication may affect the proceeding or result, withdraw from the case pursuant to Rule 60BB-5.023(3), F.A.C.

BR.08.02.52 AWI Hearing Referee Manual - An administrator/scheduler may assign cases or hearing officers may be responsible for selecting cases and scheduling hearings.

BR.08.02.53 AWI Hearing Referee Manual - For individual schedules, determine how many cases will be needed for each hearing officer each day.BR.08.02.54 AWI Hearing Referee Manual - Hearings that were previously continued due to time constraints or remanded for additional testimony may fit more appropriately into an

individual schedule.BR.08.02.55 AWI Hearing Referee Manual - Schedule cases in time lapse date order. Cases due during the scheduling week should generally be held early in the week.

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Number DescriptionBR.08.02.56 AWI Hearing Referee Manual - Scheduling each case a few days before the due date will facilitate disposition by the due date.BR.08.02.57 AWI Hearing Referee Manual - Scheduling fewer cases early and late in the day may be appropriate to accommodate hearing officer work schedules, because some

hearing officers work four ten-hour days per week and some work five eight-hour days.BR.08.02.58 AWI Hearing Referee Manual - Single party hearings, those involving the Agency and one other party, and cases involving voluntarily leaving a job for personal reasons

may take less time to complete and may be interspersed throughout the day to balance the schedule. Or may be scheduled early or late in the day by individuals working 10-hour days when an employer is not involved.

BR.08.02.59 AWI Hearing Referee Manual - To facilitate the ability to convene each hearing on time, hearing times may be adjusted at the point of scheduling to reflect the apparent difficulty of each case. For example, a complex hearing may be scheduled for 90 minutes, followed by a simpler one scheduled for 30 minutes. Complex cases may be scheduled right before lunch or as the last hearings of the day to avoid inconvenience to others if a hearing takes longer than expected.

BR.08.02.60 AWI Hearing Referee Manual - Where practical, schedule companion cases concurrently or sequentially on the same day.BR.08.02.61 AWI Hearing Referee Manual - Determine whether a pre-hearing conference with the party representatives would be helpful, particularly when parties are represented by

counsel or union representatives.BR.08.02.62 AWI Hearing Referee Manual - A hearing pool is an efficient method of disposing of a large number of cases. In a hearing pool, a team of several hearing officers

coordinate their efforts. Upon completing a case, each hearing officer convenes the next scheduled hearing in the pool.BR.08.02.63 AWI Hearing Referee Manual - Generally, complex cases should not be included in the hearing pool. Hearings that can likely be conducted in an hour or less are more

appropriate for hearing pools.BR.08.02.64 AWI Hearing Referee Manual - Hearing pools are purposely overbooked because not all cases go to hearing as scheduled. Extra cases in the schedule reduce

downtime that may occur in an individual schedule when a hearing is postponed or an appeal is dismissed or withdrawn. Routine cases are recommended for hearing pools.

BR.08.02.65 AWI Hearing Referee Manual - For pool schedules, determine how many cases will be needed for the pool each day. Cases that are unsuitable for pool hearings should be sorted for individual schedules.

BR.08.02.66 AWI Hearing Referee Manual - Translation time can add to the length of a hearing. The total number of translator hearings should be considered in setting the hearing pool schedule.

BR.08.02.67 AWI Hearing Referee Manual - More cases are scheduled per hearing officer in a hearing pool than in individual schedules. Historically, a significant number of cases do not go to hearing as originally scheduled, so hearing pools can generally be over-scheduled without impacting our ability to complete the cases.

BR.08.02.68 AWI Hearing Referee Manual - Newer hearing officers generally conduct fewer hearings per week than their more experienced counterparts. The level of experience should be considered in determining the total number of pool hearings scheduled.

BR.08.03.01 F.A.C. 60BB-5.008 Appearances.Any person compelled to appear, or who appears voluntarily, at any proceeding before an appeals referee may, at his or her own expense, be accompanied, represented or advised by an attorney or authorized representative.

BR.08.03.02 AWI Hearing Referee Manual - An authorized representative who is not listed on the determination and files an appeal on the website will be required to complete a Notice of Appearance on-line before completing the appeal. If an employer representative is identified on the appealed determination, a Notice of Appearance is not necessary.

BR.08.03.03 AWI Hearing Referee Manual - Each party and/or its representative has the right to participate in the entire hearing, that is, to hear all testimony and view all evidence. An authorized representative may be a person with power of attorney, executor of a party’s estate, a legal representative, or any person authorized to represent the party. If the representative has not filed a Notice of Appearance or provided written authorization to represent the party, the information may be accepted on the record at the hearing.

BR.08.03.04 Fla. Stat. § 443.151(7), an authorized representative need not be an attorney or member of the Florida Bar. BR.08.03.05 AWI Hearing Referee Manual - Benefit Payment Control participates in many overpayment cases when needed and represents the agency in all fraud cases.

BR.08.03.06 AWI Hearing Referee Manual - Unemployment compensation hearings are open to the public pursuant to Rule 60BB-5.014, F.A.C. A person who wishes to observe a hearing can provide his or her telephone number and request to be added to the telephone conference or may arrange to appear at the location of a party.

BR.08.03.07 F.A.C. 60BB-5.009 Fees.(1) Any attorney or authorized representative who represents a claimant in any proceeding governed by these rules shall disclose orally on the record, or by post hearing motion, the amount, if any, the claimant has agreed to pay for his or her services. The attorney or representative shall also disclose the hourly rate charged or other method used to compute the proposed fee and the nature and extent of the services rendered.(2) The appeals referee shall approve, reduce or deny the proposed fee by written order which may be included in the decision upon the merits of the appeal.

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Number DescriptionBR.08.03.08 AWI Hearing Referee Manual - Any fees to be paid by claimants to their authorized representatives must be approved by the hearing officer. (See s. 443.041(2), Fla.

Stat. § and Rule 60BB-5.009, F.A.C.) When a claimant is represented, ascertain the amount of any representation fee, the basis for computation, and whether the claimant agreed to pay the amount requested. If a fee is not being charged, no further inquiry is necessary. Although family, friends, and union agents usually do not charge claimants for representation, you must ask each claimant representative whether a fee will be charged.

BR.08.03.09 F.A.C. 60BB-5.012 Disqualification of Appeals Referee.(1) At any time prior to or during the course of a hearing governed by these rules, any party may move to disqualify the appeals referee for any of the reasons set forth in Sections 120.665(1) and 443.151(4)(a), Florida Statutes.(2) A disqualification motion shall be made a part of the record and shall be heard by the appeals referee. The referee shall rule on the motion orally on the record or by written order which may be incorporated in the decision on the merits of the appeal.

BR.08.03.10 F.A.C. 60BB-5.016 Continuances.(1) The appeals referee shall, upon request of a party or upon the referee’s own motion, continue a hearing for good cause.(2) Requests for continuance shall state the reasons therefor and must be made either in writing prior to the hearing or orally on the record at the hearing.(3) Upon receipt of a continuance request prior to the scheduled date of the hearing, the appeals referee shall immediately consider it and provide written notice of the referee’s ruling to the parties.(a) If granted, the appeals referee shall notify the parties of the rescheduled hearing date in the manner prescribed by these rules.(b) If denied, the appeals referee shall proceed in accordance with these rules.(c) If it does not appear that the parties will receive the appeals referee’s written ruling on the request prior to the scheduled date of the hearing, the referee shall, nevertheless, mail the ruling, but also convene the hearing and notify any parties in attendance of the ruling. If the request is granted, the referee shall adjourn; if it is denied, the referee shall proceed.(4) If a continuance request is made during the course of a hearing, the appeals referee shall enter the ruling on the motion into the record and then proceed or adjourn.(5) If subsequent to hearing, but prior to rendition of decision, the appeals referee decides that additional hearing is necessary, the parties shall be so advised in writing.

BR.08.03.11 AWI Hearing Referee Manual - Promptly notify the parties whether the request for a continuance was granted or denied. If denied, proceed with the hearing. Rule 60BB-5.016(3), F.A.C., requires mailing a written ruling even if receipt prior to the scheduled hearing date is unlikely. In that circumstance, unless all parties were notified of the ruling by telephone, convene the hearing as scheduled and notify any parties who are prepared to participate of the ruling. A request for continuance does not automatically stay the proceedings.

BR.08.03.12 F.A.C. 60BB-5.017 Nonappearance of Parties.BR.08.03.13 F.A.C. 60BB-5.020 Witness Fees.

(1) Any public employee subpoenaed to appear before an appeals referee who is required to travel beyond the immediate vicinity of his or her headquarters shall be entitled to reimbursement for per diem and travel expenses at the rate provided in Section 112.061, Florida Statutes. The voucher for reimbursement shall be processed in accordance with state law.(2) All other witnesses, except parties, who are subpoenaed to appear before an appeals referee shall be entitled to a witness fee and mileage allowance as provided in civil actions in the circuit courts of this state.(a) Fees for witnesses subpoenaed on behalf of the Agency for Workforce Innovation or any claimant for benefits shall be paid from the Employment Security Administration Trust Fund upon submission by the appeals referee of a voucher for reimbursement.(b) Fees for witnesses subpoenaed on behalf of all other parties shall accompany the subpoena.

BR.08.03.14 F.A.C. 60BB-5.024 Conduct of the Hearing.(1) Hearings before appeals referees shall be open to the public; provided that the referee may, upon motion of a party or upon the referee’s own motion, exclude witnesses, other than the parties, until called to testify. The referee may also exclude any observer, witness or party who is disruptive to the conduct of the hearing; however, such person shall be readmitted upon cessation of disruptive conduct.(2) The appeals referee shall review the issues presented and set forth the procedures to be followed during the hearing.(3) Evidence.(a) Oral evidence shall only be taken upon oath or affirmation.(b) The appeals referee shall prescribe the order in which testimony shall be taken and preserve the right of each party to present evidence relevant to the issues, cross-examine opposing witnesses, impeach any witness and rebut the evidence presented against him or her. The referee shall restrict the inquiry of any witness to the scope of the proceedings and shall examine or cross-examine any witness as is necessary to properly develop the record.(c) If the referee determines that the examiner or adjudicator who issued the determination did not apply the correct provision or provisions of law to the factual situation presented, the referee may modify the determination and, with the consent of the parties, expand or otherwise alter the scope of the hearing to include the correct issues involved. If one or more parties object to the change in the scope of the hearing, the referee shall continue the hearing and provide a corrected notice of hearing designating the proper issues.(d) The hearing need not be conducted according to the technical rules regarding evidence and witnesses. Irrelevant, immaterial or unduly repetitious evidence shall be excluded, but all other evidence of a type commonly relied upon by reasonable persons in the conduct of their affairs shall be admissible, whether or not such evidence would be admissible in a trial in the courts of Florida. Hearsay evidence may be used for the purpose of supplementing or explaining other evidence, but it shall not be sufficient in itself to support a finding of fact unless it would be admissible over objection in civil actions. A party or the party’s representative may advise the appeals

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Number DescriptionBR.08.03.15 AWI Hearing Referee Manual - If a party states and the hearing officer establishes that the translation is significantly faulty, it may be necessary to request a different

translator.BR.08.03.16 AWI Hearing Referee Manual - If a redetermination has been issued and an adversely-affected appellant does not withdraw, the hearing should proceed as an appeal to

the redetermination.BR.08.03.17 AWI Hearing Referee Manual - Taking initial jurisdiction over issues that were not handled by the claims adjudicator is sometimes appropriate. For instance, a

determination may address only one allegation of job refusal, while the employer alleges several other job refusals occurred. The appealed determination may conclude that a claimant left a job for health reasons, without addressing whether the claimant was able and available for work. If discovered during scheduling, all potential issues should be included on the hearing notice. If discovered during the hearing, appropriate waivers should be obtained if all interested parties are present. Waiver is needed to accept jurisdiction over any issue that was not included on the Notice of Telephone Hearing .

BR.08.03.18 AWI Hearing Referee Manual - Any document rejected because it is irrelevant, immaterial or overly repetitious should be clearly labeled with the reason for rejection, so the UAC and the courts will have access to the document on further review to determine whether the document was properly excluded.

BR.08.03.19 AWI Hearing Referee Manual - Depending on the circumstances, a document that was not sent to all parties may be rejected as evidence, the right to view the document may be waived, or the hearing may be rescheduled to provide the document to all parties.

BR.08.03.20 AWI Hearing Referee Manual - A party that refuses to make a document available to the opposing party in discovery may not use the document at the hearing. See Halpin v. Florida Unemployment Appeals Commission, 516 So.2d 1027 (Fla. 1st DCA 1987).

BR.08.03.21 AWI Hearing Referee Manual - Admit and label as an exhibit documents proffered by a party, unless the document is excluded due to a successful objection by the opposing party, determined inadmissible, or excluded as irrelevant, immaterial, or overly repetitious.

BR.08.03.22 AWI Hearing Referee Manual - Not all documents admitted in evidence and labeled as exhibits are competent for use as the basis for a finding of fact. However, enter and label exhibits whenever the possibility exists that you will use the document in the decision-making process, even as hearsay support for other evidence.

BR.08.03.23 AWI Hearing Referee Manual - Pursuant to Chapter 90, F.S., evidence protected by privilege is not admissible if the privilege is invoked. Excluded documentary evidence is not labeled as an exhibit or considered in reaching a decision, but should be imaged in case a question of whether the evidence was properly excluded arises. On further appeal, such documents are subject to review to determine whether the ruling on admissibility was correct.

BR.08.03.24 Fla. Stat. § 90.953(2), a duplicate is admissible to the same extent as an original, unless a genuine question is raised about the authenticity of the original or any other document or writing.

BR.08.03.25 AWI Hearing Referee Manual - Use an exhibit stamp to number and initial each exhibit. Identify the party that entered the exhibit. For example, the exhibit may be stamped at the bottom right hand corner as, "Employer Exhibit #1," followed by your initials. Multiple page exhibits should reflect the exhibit and the page numbers, such as "Exhibit 2, page 3 of 16." Write the total number of exhibits on the UCA-1 to assist any reviewer in locating all exhibits. Upon receipt of an exhibit file in the Clerk’s Office, the storage location of physical evidence that cannot be scanned will be annotated in the Notes Section of the UCA-1 and in the computer application.

BR.08.03.26 AWI Hearing Referee Manual - An efficient note-taking system greatly facilitates the decision process.BR.08.03.27 Fla. Stat. § 443.041 Waiver of rights; fees; privileged communications.--

(1) WAIVER OF RIGHTS VOID.--Any agreement by an individual to waive, release, or commute her or his rights to benefits or any other rights under this chapter is void. Any agreement by an individual in the employ of any person or concern to pay all or any portion of any employer's contributions, reimbursements, interest, penalties, fines, or fees required under this chapter from the employer, is void. An employer may not directly or indirectly make or require or accept any deduction from wages to finance the employer's contributions, reimbursements, interest, penalties, fines, or fees required from her or him, or require or accept any waiver of any right under this chapter by any individual in her or his employ. An employer, or an officer or agent of an employer, who violates this subsection commits a misdemeanor of the second degree, punishable as provided in s. 775.082 or s. 775.083. (2) FEES.-- (a) Except as otherwise provided in this chapter, an individual claiming benefits may not be charged fees of any kind in any proceeding under this chapter by the commission or the Agency for Workforce Innovation, or their representatives, or by any court or any officer of the court. An individual claiming benefits in any proceeding before the commission or the Agency for Workforce Innovation, or representatives of either, or a court may be represented by counsel or an authorized representative, but the counsel or representative may not charge or receive for those services more than an amount approved by the commission, the Agency for Workforce Innovation, or the court.

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Number DescriptionBR.08.03.28 Fla. Stat. § 443.1715 Disclosure of information; confidentiality.--

(1) RECORDS AND REPORTS.--Information revealing an employing unit's or individual's identity obtained from the employing unit or any individual under the administration of this chapter, and any determination revealing that information, except to the extent necessary for the proper presentation of a claim or upon written authorization of the claimant who has a workers' compensation claim pending or is receiving compensation benefits, is confidential and exempt from s. 119.07(1) and s. 24(a), Art. I of the State Constitution. This confidential information may be released only to public employees in the performance of their public duties. Except as otherwise provided by law, public employees receiving this confidential information must maintain the confidentiality of the information. Any claimant, or the claimant's legal representative, at a hearing before an appeals referee or the commission is entitled to information from these records to the extent necessary for the proper presentation of her or his claim. A person receiving confidential information who violates this subsection commits a misdemeanor of the second degree, punishable as provided in s. 775.082 or s. 775.083. The Agency for Workforce Innovation or its tax collection service provider may, however, furnish to any employer copies of any report submitted by that employer upon the request of the employer and may furnish to any claimant copies of any report submitted by that claimant upon the request of the claimant. The Agency for Workforce Innovation or its tax collection service provider may charge a reasonable fee for copies of these reports as prescribed by rule, which may not exceed the actual reasonable cost of the preparation of the copies. Fees received for copies under this subsection must be deposited in the Employment Security Administration Trust Fund. (2) DISCLOSURE OF INFORMATION.-- (a) Subject to restrictions the Agency for Workforce Innovation or the state agency providing unemployment tax collection services adopts by rule, information declared confidential under this section is available to any agency of this or any other state, or any federal agency, charged with the administration of any unemployment compensation law or the maintenance of the one-stop delivery system, or the Bureau of Internal Revenue of the United States Department of the Treasury, or the Florida Department of Revenue. Information obtained in connection with the administration of the one-stop delivery system may be made available to persons or agencies for purposes appropriate to the operation of a public employment service or a job-preparatory or career education or training program. The Agency for Workforce Innovation shall, on a quarterly basis, furnish the National Directory of New Hires with information concerning the wages and unemployment benefits paid to individuals, by the dates, in the format, and containing the information specified in the regulations of the United States Secretary of Health and Human Services. Upon request, the Agency for Workforce Innovation shall furnish any agency of the United States charged with the administration of public works or assistance through public employment, and may furnish to any state agency similarly charged, the name, address, ordinary occupation, and employment status of each recipient of benefits and the recipient's rights to further benefits under this chapter. Except as otherwise provided by law, the receiving agency must retain the confidentiality of this information as provided in this

BR.08.04.01 F.A.C. 60BB-5.005 Time for Filing Appeal.BR.08.04.02 F.A.C. 60BB-5.006 Computation of Time.BR.08.04.03 F.A.C. 60BB-5.007 Late Filing of Appeals.BR.08.04.04 F.A.C. 60BB-5.005-007 hearing officers lack jurisdiction to proceed with or rule on the merits of a case if the appeal was not timely filed or if the adjudicator was without

jurisdiction regarding the issue. Untimely filing is usually the reason for lack of jurisdiction. BR.08.04.05 AWI Hearing Referee Manual - If not filed timely, the appeal will be dismissed. The dismissal decision is limited to Findings of Fact and Conclusions of Law on the

timeliness issue.BR.08.04.06 F.A.C. 60BB-5.009 Fees.BR.08.04.07 AWI Hearing Referee Manual - Fees for representing employers are not subject to Agency approval.BR.08.04.08 F.A.C. 60BB-5.012 Disqualification of Appeals Referee.BR.08.04.09 F.A.C. 60BB-5.013 Substitution of Appeals Referee.

(1) In the conduct of hearings and rendering of decisions in proceedings under these rules, the appeals referee shall act as an impartial, independent hearing officer free from any outside influence.(2) No party to a proceeding or any other person who has a direct or indirect interest in a proceeding or any attorney or representative of such person or any public officer or employee shall communicate by any means with the appeals referee assigned to the appeal concerning the merits of the appeal unless all parties are present or have waived their right to be present.(3) An appeals referee who has received a communication proscribed by subsection (2), or who has received a threat or offer of reward by any person with respect to the conduct or outcome of a proceeding, shall place upon the record all written communications received, all written responses to such communications and a memorandum stating the substance of all oral communications received and all oral responses made. If the communication was received subsequent to the hearing, the referee shall notify the parties of the matters made a part of the record and advise the parties that they may within 10 days file a request for additional hearing to rebut the communication. If the referee deems it necessary to eliminate the effect of the communication, the referee shall withdraw and a substitute shall be assigned in BR.08.04.10 AWI Hearing Referee Manual - If an ex parte communication concerning the merits of a case is received after the hearing but prior to issuance of a decision, notify the parties of the contact and make the communication a part of the record pursuant to Rule 60BB-5.013, F.A.C.

BR.08.04.11 F.A.C. 60BB-5.016 Continuances.BR.08.04.12 F.A.C. 60BB-5.017 Nonappearance of Parties.BR.08.04.13 F.A.C. 60BB-5.023 Independence of Appeals Referees; Ex Parte Communications Prohibited.

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Number DescriptionBR.08.04.14 F.A.C. 60BB-5.025 Decision.

(1) Upon conclusion of the hearing the appeals referee shall render and submit to the parties a written decision.(2) The decision shall be based solely upon matters contained in the official record.(3) The decision shall include, but not be limited to, the following:(a) A statement of the referee’s jurisdiction;(b) A statement of the issues;(c) Findings of fact necessary for resolution of the issues. Findings based upon stipulation of the parties or matters officially recognized by the referee shall be so designated;(d) An analysis of the findings including a concise and explicit statement of the underlying evidence in the record which supports the findings. If confronted with conflicting evidence with respect to a disputed issue of fact, the finding of which is determinative of the outcome of the appeal, the appeals referee shall acknowledge such conflict and set forth the rationale by which the conflict was resolved;(e) Conclusions of law accompanied by reference to the operative findings of fact and the specific provisions of the statutory and decisional law from which the conclusions were drawn.(f) The ultimate decision which sets forth the action to be taken.(4) A copy of the decision shall be mailed to the address of record of each of the parties or their attorneys or representatives of record, if any, by regular U. S. Mail. Copies of the decision shall also be furnished to the offices of the Agency for Workforce Innovation which have an interest in the proceedings. The decision shall advise the parties of their right to and the means by which an appeal of the decision may be filed with the Unemployment Appeals Commission.BR.08.04.15 AWI Hearing Referee Manual - Federal review criteria require that the decision contain a clear and correct statement of the legal effect of each issue covered. Standard paragraphs for each issue are available in auto text for insertion into the Conclusions of Law section of each decision.

BR.08.04.16 AWI Hearing Referee Manual - Whether the decision on each issue is favorable or unfavorable to the appellant should be marked accordingly. If the decision modified the determination in any way, use the coding MF for “modified favorable” or MU for “modified unfavorable.” A Modified code (MU or MF) should be used whenever the hearing officer takes initial jurisdiction, changes an address of record, instructs an adjudicator to modify an existing determination or investigate a new issue, or takes any action other than completely affirming or reversing the determination on appeal. Revising the result on the decision document is always necessary when MU or MF is used.

BR.08.04.17 AWI Hearing Referee Manual - Instructions for requesting reopening by the hearing officer or review by the UAC are included in each decision.BR.08.04.18 AWI Hearing Referee Manual - If the redetermination was issued after the determination became final and for reasons other than the discovery of new information or

error in connection with the initial determination, the Agency had no jurisdiction to issue the redetermination and the hearing officer should proceed as appropriate with the appeal of the original determination. Note that in Willis v. UAC, 890 So.2d 535 (Fla. 1st DCA 2005), the court determined that, for redetermination purposes, the term “error” does not include errors in the application of the law. Negate the unauthorized determination in the written decision and show the case result Modified. The Agency “may reconsider a determination whenever it finds that an error has occurred in connection therewith or whenever new evidence or information pertinent to such determination has been discovered subsequent to any previous determination or redetermination.” See Reeves v. Florida Unemployment Appeals Commission, 782 So.2d 525 (Fla. 1st DCA 2001; Blaser v. Unemployment Appeals Commission, 687 So.2d 337 (Fla. 4th DCA 1997).There are times in which a claimant’s untimely appeal can be considered a redetermination. In Blaser v. Unemployment Appeals Commission, 687 SO.2d 337 (Fla. 4th DCA 1997), the Court held that the claimant’s appeal was untimely, however, the appeal was really a request for redetermination of the proceeding because there was an error committed by the division. Thus, the division should have treated it as a request to reconsider the benefits due to division error which was filed within a year of the end of the last compensable week.BR.08.04.19 AWI Hearing Referee Manual - Annotate address changes, additional addresses, spelling corrections, and other information to be incorporated in the decision or database on the Docket Sheet.

BR.08.04.20 AWI Hearing Referee Manual - Any denial without hearing of a request to reopen an appeal must be in writing and contain appeal rights to the UAC.BR.08.04.21 AWI Hearing Referee Manual - Concurrent hearings are occasionally held on cases involving the same claimant. Decisions may flow more logically and be easier to

understand when such cases are resolved in a common decision that includes all docket numbers.BR.08.04.22 AWI Hearing Referee Manual - Dismissal Decisions

Several situations occur where dismissing an appeal is the appropriate action, including:a. Failure to prosecute. This dismissal decision, also called a non-appearance dismissal, is completed if the appellant fails to appear at the hearing. The decision is titled Dismissal of Unemployment Compensation Appeal.b. Lack of jurisdiction. This dismissal decision is issued when evidence establishes the appeal was not timely filed. The decision is titled Dismissal of Appeal Due to Lack of Jurisdiction.c. Withdrawal of appeal. This dismissal decision is issued upon acceptance of an appellant’s request to withdraw the appeal. The decision is titled, Withdrawal of Unemployment Compensation Appeal.d. Dismissal without prejudice. A dismissal without prejudice gives the appellant the right to re-open the appeal within a period specified by the hearing officer. The decision is titled, Dismissal Without Prejudice.e. Other dismissal decisions. Other types of dismissal decisions include, but are not limited to, dismissals due to docketing error or redetermination. Note: before dismissing due to redetermination, verify that the redetermination meets the requirements of Section 443.151(3)(c), F.S.

BR.08.04.23 AWI Hearing Referee Manual - Enter "D" if the hearing was recorded on the digital systems. If audiotapes were used, enter the number of cassette tapes used. If a personal digital recorder was used, enter D99. If digital and cassette recordings were made, notate “D plus ___ tapes.” If two or more cases were combined in one recording, note the docket number under which each case was recorded on the Docket Sheet and in Case Comments.

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Number DescriptionBR.08.04.24 AWI Hearing Referee Manual - If a personal digital recorder was used, rename the file to correspond to the docket number in the S-Drive computer folder with your

name. If cassette tapes were used to record the hearing, label each cassette tape with the docket number, claimant surname, and number of tapes recorded.

BR.08.04.25 AWI Hearing Referee Manual - Written requests for rescheduling: If received after a hearing, but before a decision is issued, issue a written ruling and reschedule the case if the request is granted. If denied, include the denial in the written decision.

BR.08.04.26 AWI Hearing Referee Manual - Submit completed witness fee invoices to the Office Administrator pursuant to local office policy.BR.08.05.01 F.A.C. 60BB-5.016 Continuances.

BR.08.05.02 AWI Hearing Referee Manual - If received after the hearing but before a decision is mailed, a written request for reopening is generally handled as a request for continuance, to better serve the parties.

BR.08.05.03 AWI Hearing Referee Manual - When scheduling after a recision decision, include Issue 16 (Whether good cause exists for proceeding with an additional hearing, pursuant to F.A.C. Rules 60BB-5.016; 5.017).

BR.08.05.04 F.A.C. 60BB-5.017 Nonappearance of Parties.BR.08.05.05 AWI Hearing Referee Manual - The Clerk's Office re-dockets cases upon remand by the UAC or recision by a hearing officer.BR.08.05.06 AWI Hearing Referee Manual - A request to reopen a case will be generally be forwarded to the UAC for handling if it appears that the request was not filed timely.

However, if the timeliness issue is first noted after a new docket number is assigned, a hearing may be scheduled, with timeliness of the request as a threshold issue at the new hearing. If the request was timely filed and good cause is established, proceed to the merits of the case. Otherwise, reinstate the prior decision.

BR.08.05.07 AWI Hearing Referee Manual - Generally, upon receiving a request for re-opening, a Recision Decision is issued, a new docket number is assigned, and a hearing is scheduled. Any testimony and evidence from the prior docket number remains part of the record.

BR.08.05.08 AWI Hearing Referee Manual - If the appeal was dismissed for failure of the appellant to prosecute the appeal, the original determination remains in force until a new decision is entered.

BR.08.05.09 AWI Hearing Referee Manual - The appealed determination will be reinstated pending the outcome of the new hearing.BR.08.05.10 AWI Hearing Referee Manual - Upon instruction by an authorized associate, an Examiner issues a recision decision and creates a new case file following the same basic

procedure as for remand cases. The new case may or may not be assigned to the Hearing Officer who convened the prior hearing, depending on the terms of the remand order or recision decision.

BR.08.05.11 AWI Hearing Referee Manual - Entry of a recision decision will generate a new docket number and case file.BR.08.05.12 AWI Hearing Referee Manual - If the appellee requests reopening and testimony was taken at a prior hearing, send a copy of the recorded hearing to the parties upon

scheduling the new hearing. Include the Altimeaux (CRX) note on the Notice of Telephone Hearing .BR.08.05.13 AWI Hearing Referee Manual - When a decision on the merits is rescinded, the original determination is reinstated.BR.08.06.01 AWI Hearing Referee Manual - After reviewing the hearing record, the Unemployment Appeals Commission may affirm, reverse, or modify the hearing officer’s decision,

or remand the case to the Office of Appeals for further action.BR.08.06.02 AWI Hearing Referee Manual - Remand hearings resulting from UAC Orders may direct the Office of Appeals to conduct another hearing and/or enter a new decision.

BR.08.06.03 AWI Hearing Referee Manual - In most remand cases, the UAC will vacate the prior decision and remand the case to you for further proceedings. Any testimony and evidence from the prior docket number remains part of the record, unless the UAC requires a hearing de novo.

BR.08.06.04 AWI Hearing Referee Manual - The UAC occasionally remands a case for a hearing to establish whether an appeal to the Commission was timely filed. (Remand/Revert is the only hearing and decision type accepted in the Appeals computer application on a closed case.)

BR.08.06.05 AWI Hearing Referee Manual - A Clerk's Office Examiner assigns a new docket number to each case remanded by the UAC and associates new case documents with those from the prior case file.

BR.08.06.06 AWI Hearing Referee Manual - On occasion, reinstating a decision that was previously vacated by the UAC is appropriate, generally when a case was remanded to hear the appellee who does not attend the remand hearing. To create a reinstated decision, choose decision type “Reinstated Decision.” Include a short case history at the beginning and reinstate the vacated decision at the end. To avoid confusion, note "Reinstated Decision" on the completed Docket Sheet and state the complete result in the decision paragraph.

BR.08.06.07 AWI Hearing Referee Manual - This is the rule for remand cases where the UAC has remanded the case for a hearing to determine if the appeal to the UAC was timely. In most Remand cases if the appellant does not appear the Referee will reinstate the prior decision or if possible issue a new decision addressing the issue raised by the Commission. If the appellant does not appear, do not dismiss the appeal for failure to prosecute, but instead forward a memo advising the UAC that the appellant neither appeared nor requested a continuance. The UAC has jurisdiction over the case and will issue the appropriate order upon receiving the results of the Remand/Revert hearing.

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Number DescriptionBR.08.07.01 F.A.C. 60BB-5.022 Withdrawal.

The appellant may with the approval of the appeals referee withdraw the appeal prior to or at the hearing. If the withdrawal request is made prior to the hearing, it must be in writing and signed by the appellant; if made during the hearing, it must be entered orally on the record. If approved, the referee shall issue a written decision dismissing the appeal; provided, however, the appellant may request reopening of the appeal within 20 days of the date of issuance of the dismissal decision. The referee shall act upon such a request in the manner set forth in Rule 60BB-5.017, F.A.C., regarding reopening the appeals dismissed for nonappearance of the appellant. Notwithstanding those provisions, however, a withdrawn appeal shall be reopened only upon showing that the withdrawal request was made as a result of misinformation from or coercion by the appellee or an employee of the Agency for Workforce Innovation.

BR.08.07.02 AWI Hearing Referee Manual - When an appeal to a redetermination is received or a redetermination is issued while an appeal is pending, a threshold issue is whether the Agency had jurisdiction to issue the redetermination. If the redetermination resulted from the discovery of new information or Agency error, the appellant should be given the opportunity to withdraw the appeal.

BR.08.07.03 F.A.C. 60BB-5.022, the appellant may withdraw the appeal prior to or at the hearing. A request made before the hearing must be in writing and signed by the appellant. If a withdrawal request is received by telephone, the appellant may be advised to put the request in writing. As an alternative, a hearing may be convened, appropriate waiver of notice obtained, and the withdrawal request recorded and granted, even if a hearing is scheduled to be heard at a later time or date. A withdrawal cannot be issued based solely on a telephone request outside of a hearing because the rule specifically requires that a request prior to the hearing must be "in writing and signed by the appellant." The appellee should be notified by telephone or fax if receipt of the dismissal decision is not likely to be received prior to a scheduled hearing.

BR.08.07.04 F.A.C. 60BB-5.017 Nonappearance of Parties.BR.08.08.01 F.A.C. 60BB-5.026 Post Decision Communications.

(1) At any time prior to the filing of an appeal, the appeals referee may issue a corrected decision to eliminate any clerical errors contained therein, but the referee shall not make any changes which effect the substantial interest of any party.(2) This section does not supercede the provisions regarding dismissal decisions entered pursuant to Rules 60BB-5.017 and 60BB-5.022, F.A.C.

BR.08.08.02 F.A.C. 60BB-5.026 a corrected decision is permissible prior to the filing of a UAC appeal, to correct a clerical or typing error. The corrected decision should include a description of the clerical error as well as the specific correction.

BR.08.09.01 AWI Hearing Referee Manual - Once appeal rights expire and a decision has become final, a corrected or revised decision may be initiated only by Agency petition pursuant to the criteria contained in Section 443.151(3)(c), F.S. Upon accepting a petition due to error or discovery of new evidence, first issue a Notice of Proposed Corrected Decision. Include a short case history, specify the exact proposed correction and allow time for the parties to request a hearing, submit rebuttal information, or dispute the new evidence. Unless a hearing request is received within the allotted time, a corrected decision should be issued. In the Corrected Decision , repeat the case history, including the date of the Proposed Corrected Decision and whether a reply was received. Then specify the change and any added or deleted text. In addition to mailing the corrected decision to the parties, e-mail a copy to the appropriate adjudication hub for implementation.Note: Only AWI may petition for a corrected decision (on its behalf or on behalf of another party). Petitions are required when appeal rights to the Unemployment Appeals Commission (UAC) have expired (more than 20 days past the issuance of a Referee’s decision). However, petitions may only be submitted for a period of one year after the last day of the benefit year (two years for cases involving false or fraudulent representations). Currently, three units within AWI are authorized to submit petitions: Wage Determination, Benefit Payment Control, and Audit staff.BR.08.10.01 AWI Hearing Referee Manual - The Office of Appeals resolves disputed employer tax liability, tax rate, and reimbursement determinations issued by the Department of Revenue, pursuant to Section 443.141, F.S. Certain special deputies in the Office of Appeals are assigned to hear these cases and issue recommended orders for the Director’s consideration. Rules for special deputy hearings are contained in Rule 60BB-2.035, F.A.C.

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Number DescriptionBR.08.10.02 F.A.C. 60BB-2.035 Protests of Liability, Assessment, Reimbursements, and Tax Rate - Special Deputy Hearings.

(1) Filing a Protest. Protests of determinations of liability, assessments, reimbursement requirements, and tax rates are filed by writing to the Department of Revenue in the time and manner prescribed on the determination document. Upon receipt of a written protest, the Department will issue a redetermination if appropriate. If a redetermination is not issued, the letter of protest, determination, and all relevant documentation will be forwarded to the Office of Appeals, Special Deputy Section, in the Agency for Workforce Innovation for resolution.(2) Each protest is to contain:(a) The employer account number assigned to the Petitioner by the Department of Revenue;(b) The name, address, and telephone number of the Petitioner; the name, address, and telephone number of the Petitioner’s representative, if any, which will be the address for service during the course of the proceeding; and an explanation of how the Petitioner’s substantial interests will be affected by the Department’s determination;(c) A statement of when and how the Petitioner received notice of the Department’s determination;(d) A statement of all disputed issues of material fact. If there are none, the petition should so indicate;(e) A concise statement of the ultimate facts alleged, including the specific facts the Petitioner contends warrant reversal or modification of the determination;(f) A statement of the specific rules or statutes the Petitioner contends require reversal or modification of the determination; and(g) A statement of the relief sought by the Petitioner.(3) Proceedings. Special deputies will conduct hearings and issue recommended orders to the Director or Director’s designee on protests of determinations of liability, tax rates, assessments, and reimbursement requirements.(4) Parties. The Agency through its designee, the Department of Revenue, will be a party respondent in each of the above protests. Where a protest arises from a claim or claims for benefits, the claimant will be joined as a party.(5) Timely Protest.(a)1. Determinations issued pursuant to Sections 443.1216, 443.131-.1312, F.S., will become final and binding unless application for review and protest is filed with the Department within 20 days from the mailing date of the determination. If not mailed, the determination will become final 20 days from the date the determination is delivered.2. Determinations issued pursuant to Section 443.141, F.S., will become final and binding unless application for review and protest is filed within 15 days from the mailing date of the determination. If not mailed, the determination will become final 15 days from the date the determination is delivered.(b) If a protest appears to have been filed untimely, the Agency may issue an Order to Show Cause to the Petitioner, requesting written information as to why the protest should be considered timely. If the Petitioner does not, within 15 days after the mailing date of the Order to Show Cause, provide written evidence that the protest is timely, the protest will be dismissed.(6) Acceptance or denial by the Agency Director or the Director’s designee.(a) Each application for review of tax rate, assessment, or redetermination issued pursuant to Sections 443.131(3)(i)1., (4)(b), 443.1312(3), 443.1313, and 443.141(2)(a), F.S., shall be considered by the Director or Director’s Designee. When the application alleges facts which, if true, would entitle the applicant to a favorable redetermination, the Director or the Director’s designee will grant the application for review; otherwise the application shall be denied.(b) If a timely application for review is granted, the Agency will conduct an administrative hearing in the matter.(7) Burden of Proof. The burden of proof will be on the protesting party to establish by a preponderance of the evidence that the determination was in error.(8) Hearing. Hearings will be conducted telephonically or, if in-person, at one of the Agency’s established UC Appeals Office locations in Florida.

BR.08.11.01 US DOL ETA Handbook No. 382, 2nd Edition (June 1996)BR.08.11.02 42 U.S.C. § 503(a)(6) (2006) – States required to comply with Department of Labor reporting. (Social Security Act)BR.08.11.03 20 C.F.R. § 602.10(b) (2009) – Quality Control In the Federal-State Unemployment Insurance System – Federal Requirements for Reporting.BR.08.11.04 Fla. Stat. § 443.171(9)3 (2009) – State-Federal Cooperation – Requirement to comply with Department of Labor reporting.BR.11.01.01 US DOL ETA Handbook No. 395 5th Edition (11/17/2009)BR.11.01.02 42 U.S.C. § 503(a)(6) (2006) – States required to comply with Department of Labor reporting. (Social Security Act)BR.11.01.03 20 C.F.R. § 602.10(b) (2009) – Quality Control In the Federal-State Unemployment Insurance System – Federal Requirements for Reporting.BR.11.01.04 Fla. Stat. § 443.171(9)3 (2009) – State-Federal Cooperation – Requirement to comply with Department of Labor reporting. BR.11.02.01 US DOL ETA Handbook No. 301 5th Edition (7/29/2005)BR.11.02.02 42 U.S.C. § 503(a)(6) (2006) – States required to comply with Department of Labor reporting. (Social Security Act)BR.11.02.03 20 C.F.R. § 602.10(b) (2009) – Quality Control In the Federal-State Unemployment Insurance System – Federal Requirements for Reporting.BR.11.02.04 Fla. Stat. § 443.171(9)3 (2009) – State-Federal Cooperation – Requirement to comply with Department of Labor reporting. BR.11.03.01 US DOL ETA Handbook No. 301 5th Edition (7/29/2005)BR.11.03.02 AWI Unit Policy (Unwritten)BR.11.04.01 US DOL ETA Handbook No. 361 Draft (7/11/2008)BR.11.04.02 42 U.S.C. § 503(a)(6) (2006) – States required to comply with Department of Labor reporting. (Social Security Act)BR.11.04.03 20 C.F.R. § 602.10(b) (2009) – Quality Control In the Federal-State Unemployment Insurance System – Federal Requirements for Reporting.BR.11.04.04 Fla. Stat. § 443.171(9)3 (2009) – State-Federal Cooperation – Requirement to comply with Department of Labor reporting. BR.12.01.01 Fla. Stat. § 119.07 (2009) - Details the law regarding inspection and copying of records; photographing public records; fees; exemptions.BR.12.01.02 Fla. Stat. § 443.181 (2009) – Unemployment Compensation Records are Confidential.

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Number DescriptionBR.12.01.03 Fla. Stat. § 775.082 (2009) – Improper disclosure of confidential records is punishable as a criminal act.BR.12.01.04 AWI Policy 1.02, Confidentiality of Records and Public Records Requests and Subpoenas: Details what constitutes a confidential record, and specifically identifies Social

Security Numbers.BR.12.01.05 AWI Policy 1.06, Processing Public Records Requests: All public records that are not exempt or confidential and are in the possession of the Agency will be open for

inspection and copying. Policy also documents the distinctions between public and confidential records, procedures to follow in responding to requests for records, and appropriate fees for copies.

BR.12.02.01 Fla. Stat. § 119.07 (2009) - Details the law regarding inspection and copying of records; photographing public records; fees; exemptions.BR.12.02.02 Fla. Stat. § 119.07(1)(a) & (b) (2009) - Authorizes Invoicing for Duplication and for Certification of records.BR.12.02.03 Fla. Stat. § 119.07(3)(a) (2009) - Confidential information is exempt from disclosure.BR.12.02.04 Fla. Stat. § 119.07(4)(d) (2009) – Details fees for providing copies of documents.BR.12.02.05 Fla. Stat. § 119.071(5)(a)3 (2009) – Details processes pertaining to the confidentiality and use of Social Security Numbers.BR.12.02.06 Fla. Stat. § 443.171(5) (2009) - Identifying information in Unemployment Compensation records is confidential. Details the availability of confidential information, and

presents the concept of fee-for-copy.BR.12.02.07 Fla. Stat. § 443.1715 (2009) – Details the disclosure of confidential information.BR.12.02.08 Fla. Stat. § 443.1715(2)(b)1 (2009) – Details circumstances in which the employer or the employer’s workers’ compensation carrier may request an employee’s record

of wages.BR.12.02.09 Fla. Stat. § 775.082 (2009) – Improper disclosure of confidential records is punishable as a criminal act.BR.12.02.10 Fla. Stat. § 92.29 (2009) – Details the distinctions between copies and originals of records.BR.12.02.12 AWI Policy 1.06, Processing Public Records Requests: Documents the distinctions between public and confidential records, procedures to follow in responding to

requests for records, and appropriate fees for copies.BR.12.02.13 AWI Policy 1.02, Confidentiality of Records and Public Records Requests and Subpoenas: Details what constitutes a confidential record, and specifically identifies Social

Security Numbers.BR.99.00.01 Fla. Stat. § 443.1113(2)(b) – Enable online, self-service access to claimant and employer information and federal and state reporting.BR.99.00.02 AWI Policy 1.02 - Confidentiality of Records and Public Records Requests and SubpoenasBR.99.00.03 AWI Policy 1.06 - Processing Public Records Requests and SubpoenasBR.99.00.04 AWI Policy 2.06 - Policy on Program Accessibility and Services to Individuals with DisabilitiesBR.99.00.05 AWI Policy 4.09 - Records Management ProceduresBR.99.00.06 AWI Policy 5.02 - Information SecurityBR.99.00.07 AWI Policy 5.03 - Authorized Use of Information Technology ResourcesBR.99.00.08 F.A.C. 60DD - Florida Information Resource Security Policies and Standards

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Unemployment Compensation Project - Phase 2Reports

Number Core Process

SubProcess

Title Description Frequency

RT.0001 Claims Claims (General)All Cancelled OS CWC and CWC Claims - Details (UBDCWCSDI821)

Federal reporting - info includes SSN, who cancelled, claim type, bye, clt name, state

Daily

RT.0002 Claims Claims (General)

All Cancelled OS CWC and CWC Claims - Totals & Details (UBDCWCSQI821)

Federal reporting - totals & details Quarterly

RT.0003 Claims Claims (General)Claims with Federal Wages Added

The number of claims that had federal wages added to them Daily

RT.0004 Claims Claims (General)Claims with Military Wages Added

The number of claims that had military wages added to them Daily

RT.0005 Claims Claims (General)CWC Initial Claims (UBDCWCID5052)

List of all CWC claims filed and if eligible or not as filed, if 13 pending, Ib-4 sent out

Daily

RT.0006 Claims Claims (General)Daily IB-4 Response Time Elapse (UBMIB4XDI495)

Federal reporting - # of days to work IB-4 (Daily/Quarterly) Daily

RT.0007 Claims Claims (General)Daily SSA Statistics (Statewide Totals)

No. of claims to HSMV, no. of matches, % matches, no. of mismatches, % mismatches, no. of no data/no claim, % no data/no claim. Includes source (initial claim, SSN change, UIQ direct verification) (Daily/Monthly)

Daily

RT.0008 Claims Claims (General)Daily Wage Responses (UBDIB4XDI492)

Federal reporting - state wages by SSN sent to and when sent and how many per day

Daily

RT.0009 Claims Claims (General)Data Count Between States (UBDLADTW652)

Count of data going back and forth between states (continued claims) Ad-Hoc

RT.0010 Claims Claims (General)Determinations & Letters Cancelled (LISTING1)

Det & Letters cancelled - not sent. Tracks what was cancelled and who cancelled it.

Daily

RT.0011 Claims Claims (General) ERP Cost Center Report ERP Report - Totals by Claim Funding Source by Cost Center (Weekly/Monthly) Weekly

RT.0012 Claims Claims (General)ERP Request List (UBDERPRD1183)

List of ERP requests with SSN, letter type, and requestor. This report is an audit trail.

Daily

RT.0013 Claims Claims (General)ERP Weekly Management Report

Shows totals for ERP type (priority, non priority), available, scheduled, conducted by Hub

Weekly

RT.0014 Claims Claims (General)ERP Who How Summary Report

ERP Who How Summary Report (Weekly/Monthly/Quarterly/Annually.) Weekly needs to be by calendar week and also by month for weeks with days spanning two different months.

Weekly

RT.0015 Claims Claims (General)HSMV Statistics (Statewide Totals)

No. of claims to HSMV, no. of matches, % matches, no. of mismatches, % mismatches, no. of no data/no claim, % no data/no claim (Daily/Monthly)

Daily

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Number Core Process

SubProcess


RT.0016 Claims Claims (General)HSMV Statistics by County of Residence

HSMV Crossmatch statistics by residential county. Numbers and percentages of matches and mismatches. (Daily, Weekly, Monthly, Quarterly)

Daily

RT.0017 Claims Claims (General)HSMV Statistics by HUB & Cost Center

HSMV Crossmatch statistics by claim hub and local office cost center. Numbers and percentages of matches and mismatches. (Daily, Weekly, Monthly, Quarterly)

Daily

RT.0018 Claims Claims (General)IB4 Incoming Wage Response Details(SUBI460D-R34)

IB4 incoming wage response details Daily

RT.0019 Claims Claims (General)IB-4 Outgoing Request Details(SUBI460D-R45)

IB4 outgoing wage request details Daily

RT.0020 Claims Claims (General)IB-4 Records by SSN & State (UBDIB4SD1830)

Daily list and count of ib-4 records by SSN and state Daily

RT.0021 Claims Claims (General)IB-4 Requests by Program

IB-4 requests for Florida wages by program - totals Weekly

RT.0022 Claims Claims (General) IB-4 Requests by SSN IB-4 requests for Florida wages by SSN Daily

RT.0023 Claims Claims (General)IB-5 Details (SUBD205D-R18)

Details of outgoing IB-5 Daily

RT.0024 Claims Claims (General)IB-5 Errors (SUBE700D-R20)

IB-5 error details Ad-Hoc

RT.0025 Claims Claims (General)IB-5 Errors (UBDIB6ED0607)

IB-5 errors Ad-Hoc

RT.0026 Claims Claims (General)IB-5 Resent(UBDIB6ED0610)

IB-5s resent Daily

RT.0027 Claims Claims (General)IB-5 Totals (UBDIB5SDI562)

IB-5 record totals Ad-Hoc

RT.0028 Claims Claims (General)IB-6 Bill Receipt to Authorization (UBMIB6XQI692)

Federal reporting - time from receipt of bill from other state to authorization Quarterly

RT.0029 Claims Claims (General)IB-6 Billing Comparison (UBDIB6IW0612)

IB-6 billing comparison for a quarter Quarterly

RT.0030 Claims Claims (General)IB-6 Control Journal Records - control(SUBE302D-R10)

IB6 control journal records Daily

RT.0031 Claims Claims (General)IB-6 Control Journal Records - Detail(SUBE302D-R12)

IB6 detail journal records Daily

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Number Core Process

SubProcess


RT.0032 Claims Claims (General)IB-6 Control Update Errors(SUBE321D-R19)

IB-6 control update errors Daily

RT.0033 Claims Claims (General)IB-6 Detail Update Errors(SUBE321D-R21)

IB6 detail update errors Daily

RT.0034 Claims Claims (General)IB-6 Discrepancies (outgoing) by Discrepancy Code

IB-6 discrepancies (outgoing) by discrepancy code - totals Daily

RT.0035 Claims Claims (General)IB-6 Discrepancy to Bill Sent Time Elapsed (UBMIB6XQI698)

Federal reporting - time from when we received our bill to the other state until we fixed the discrepancies and send out the bill

Quarterly

RT.0036 Claims Claims (General)IB-6 Payment Authorizations (UBDIB6ID0603)

Causes checks to be issued - Ib-6 transactions (opt 11, generates form to WD and scans forms and emails to F&A - WD has to scan form to ensure they are correct). See related work item.

Quarterly

RT.0037 Claims Claims (General)Incoming Wages Not Posted (SUBD215D-R18)

Incoming wages not posted due to errors Daily

RT.0038 Claims Claims (General)Initial Multi-state Wage Transcripts(TRNSCR3565IH)

Initial wage transcripts (UC, EUC & EB) for Multi-state claimants (Florida claimants living outside of Florida).

Daily

RT.0039 Claims Claims (General)List of UCB-231 Letters Created (UBDERPLD2028)

The list is sorted by applicable Claim Hub and cost center of hub and includes claimant name, SSN, the local office cost center claim is assigned to, letter type, source and requestor initials.

Daily

RT.0040 Claims Claims (General)Manually Generated ERP Notices

Manually generated ERP notices by SSN, form type, requestor Daily

RT.0041 Claims Claims (General)Number of UCB-59's Sent (UCB59TOTAL)

Total number of UCB-59's sent Daily

RT.0042 Claims Claims (General)OSCWC IB-5 Returned Wage Details(SUBI560D-R26)

Copy of IB-5s from Florida to other state showing wages not used and being returned to other state

Daily

RT.0043 Claims Claims (General)OSCWC Imported IB-5 Wage Details(SUBI560D-R37)

Copy of all IB-5s from Florida to other state to give outcome of wages received. Daily

RT.0044 Claims Claims (General)Outgoing IB-4 Response Errors (IB4S)

Wages could not be sent - totals Daily

RT.0045 Claims Claims (General)Outgoing IB-4/IB-5 Wage Discrepancies

Discrepancies between IB-4 wage information sent to another state and IB-5 information received from the other state - totals by state

Daily

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Number Core Process

SubProcess


RT.0046 Claims Claims (General)Outgoing IB-6 Discrepancies (UBEIB6ED0604)

Outgoing bill discrepancies - gets this report and DOR hard copy of original bill - sends electronic copy to state after corrected

Quarterly

RT.0047 Claims Claims (General)Reconsideration Counts (SC0110-STATR)

Counts of work done by associates Monthly

RT.0048 Claims Claims (General)Redetermination List (REDTLIST)

All claims redetermined Daily

RT.0049 Claims Claims (General)Redetermined Wage Transcripts Sent (UB1132A)

Redetermined wage transcripts sent Daily

RT.0050 Claims Claims (General)Report for UCX Responses

DD-214 Responses received by SSN Daily

RT.0051 Claims Claims (General)Scheduled ERP Interviews at One Stops (UBDERPLD2039)

Weekly Detail Listing of appointments for claimants scheduled for ERP interviews at a One Stop location.

Weekly

RT.0052 Claims Claims (General)SSA/UIQ Statistical Report

SSA Crossmatch statistics by residential county. Numbers and percentages of matches and mismatches. Shows numbers outside of claim process (tightly controlled access). (Daily/Monthly)

Daily

RT.0053 Claims Claims (General) SUBD205D-R18 IB-5 Outgoing IB5s - Totals Daily

RT.0054 Claims Claims (General) UB1113 UB1113/1115 RUN TOTALS - breakdown of ucb-13 by number series received that day

Daily

RT.0055 Claims Claims (General) UBMRECNDBR39 CNT BD13 BY OPER - how many 13s entered the prior day by operator and hub Daily

RT.0056 Claims Claims (General)UCFE COLA (UBDUCFEA1480)

UCFE annual COLA Annually

RT.0057 Claims Claims (General)UCFE Initial Wage Transcripts(TRNSCRINHFE)

Initial wage transcript for UCFE claim - special message stating that final determination is pending receipt of wage and separation information from the federal employer.

Daily

RT.0058 Claims Claims (General)UCFE Redetermined Wage Transcripts(TRNSCRINHFER)

Wage transcripts produced from a redetermination when federal wages were added to the claim.

Daily

RT.0059 Claims Claims (General)UCX COLA (UBDUCXXA1480)

UCX annual COLA Annually

RT.0060 Claims Claims (General)UCX Initial Wage Transcripts(TRNSCRINHX)

Initial wage transcript for UCX claim - special messages stating that final determination is pending receipt of wage and separation information from the military.

Daily

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Number Core Process

SubProcess


RT.0061 Claims Claims (General)UCX Redetermined Wage Transcripts(TRNSCRINHXR)

Wage transcript produced from a redetermination when military wages were added to the claim.

Daily

RT.0062 Claims Claims (General)Wage Transcripts - all(TRNSCRINHOUS)

Copy of all wage transcripts issued Daily

RT.0063 Claims Claims (General)Wage Transcripts Sent (UB1132)

List of wage transcripts sent out Daily

RT.0064 Claims Claims (General)Weekly Scheduled Notices to Claimants (UBD231RW2039)

A list of the actual letters that were sent to claimants who were issued a UCB-231R Reemployment Services appointment.

Weekly

RT.0065 Claims Claims (General)

Workload by Local Cost Center(BS15 REPORT WORKFLOW LIS)

Totals of new, transitional and additional initial claims by UC, UCX, UCFE, . Totals of waiting weeks served and weeks claimed (UC, UCFE, UCX. Total of Florida Appeals.Total of SAVE Program (Alien Verification)Each category is also subtotaled by program (fund) type (Regular, EUC8, EUC82, DUA, TRA, STC, EB, EB-STC, UC8-STC, EUC82-STC)

Monthly

RT.0066 Claims Process ClaimBenefit Rights Information Booklet - No. Distributed

Benefit Rights Information booklets mailed by language. Also includes counts of new claims filed. (Daily, Monthly) (These booklets are printed by an outside vendor on a contract.)

Daily

RT.0067 Claims Process ClaimClaim Method (No Touch) Percentages

Match to totals/percentages on the Daily Claim, Telephone and No Touch spreadsheets. (Data obtained from SAR report UBMTOTLMW32R and No Touch Claims.xls spreadsheet.) (Daily/Monthly)

Daily

RT.0068 Claims Process ClaimClaim Total by Entry Cost Center

Claim totals by entry cost center, claim type, entry type, filing method. (Daily, Weekly, Monthly, Quarterly)

Daily

RT.0069 Claims Process ClaimClaim Total by State and County of Residence

Claim totals by claimant residential state and county, claim type, entry type, filing method. (Daily, Weekly, Monthly, Quarterly)

Daily

RT.0070 Claims Process Claim Claims Filed - Who HowNumber of claims filed for each claims taker by method filed. Weekly needs to be by calendar week and also by month for weeks with days in 2 months. (Daily/Weekly/Quarterly)

Daily

RT.0071 Claims Process Claim Claims Register Type C

List of all initial claims filed by file date, how filed, claimant name, address, UI Local Office number, SSN, entry type (new, reopen, additional, redetermination, transitional, nobreak) claim type (regular, CWC, EUC, etc.) county code, phone number

Daily

RT.0072 Claims Process Claim Claims Register Type E List of all EB claims filed by file date, how filed, claimant name, address, local office number, SSN, entry type, county code, phone number,

Daily

RT.0073 Claims Process Claim Cumulative Claim TotalsGrand Totals by Month (all claims, all types; SAR report UBMTOTLMW32R, last page TOTL column total) Shows monthly totals for each year beginning with 1998. (Monthly/Annually)

Monthly

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Number Core Process

SubProcess


RT.0074 Claims Process Claim Daily Claims Entry TotalsCumulative total of all initial (new) UC, UCX, UCFE, CWC, STC, TAA/TRA, NAFTA/TAA, DUA, EB, Interstate Liable, Interstate Agent claims filed (Daily/Weekly/Monthly)

Daily

RT.0075 Claims Process Claim Daily EB Claims Entry Total new EB claims filed. (Daily/Monthly) Daily

RT.0076 Claims Process Claim Daily EUC Claims Entry Total new EUC claims filed by individual level. (Daily/Monthly) Daily

RT.0077 Claims Process ClaimEB Claimants with Good Job Prospects

Report of EB claims where the claimant is determined to have good job prospects and therefore exempted from work search.

Daily

RT.0078 Claims Process Claim EB Who How Number of EB claims filed for each claims taker and method filed. (Daily, Weekly Quarterly) Weekly needs to be by calendar week and by month for weeks with days spanning two different months.

Daily

RT.0079 Claims Process Claim

Initial Claims Timeliness by Claim Cost Center (INIT CLAIMS TIMELINESS)

Timeliness of initial claims reported by claim cost center, filing method, # of days from filing to determination and percentages filed on each day. (Weekly/Monthly)

Weekly


Initial Claims Timeliness by Claims Taker(INIT CLMS TIMELINESS)

Timeliness of initial claims filed by claims taker and reported by entry cost center, filing method, # of days from filing to determination and percentages filed on each day. (Weekly/Monthly)

Weekly


Initial Claims Timeliness by Entry Cost Center(INIT CLMS TIMELINESS)

Timeliness of initial claims filed by entry cost center and reported by filing method, # of days from filing to determination and percentages filed on each day. (Weekly/Monthly)

Weekly

RT.0082 Claims Process Claim List of No Touch ClaimsAll initial claims that processed automatically showing claimant name, SSN, claim type, program type and if claim rejected from batch process.

Daily

RT.0083 Claims Process ClaimList of No Touch Claims to be Reviewed (20% sample)

Random sample of initial claims processed automatically for review. Showing claimant name, SSN, claim type, program type and if claim rejected during processing.

Daily

RT.0084 Claims Process ClaimNo Touch Claims - Percentage of Claims by Filing Method

No touch claims processed as percentage of total claims processed by filing method. (Monthly/Annually)

Monthly

RT.0085 Claims Process ClaimNo-Touch Rejections by Reason (%'s)

Report showing by reason the numbers and percentages of initial claims that did not process automatically.

Daily

RT.0086 Claims Process ClaimNo-Touch Rejections by SSN

Report showing by SSN and Claim ID the reason(s) that the initial claim did not process automatically.

Daily

RT.0087 Claims Process Claim Telephone Claims - No. Number of initial claims filed via IVR. (Daily/Monthly) Daily

RT.0088 Claims Process ClaimTelephone Initial Claims by Claim Cost Center

Regular by claimant local office Monthly

RT.0089 Claims Process ClaimTelephone Initial Claims by Operator Cost Center

Regular by operator cost center Monthly

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Number Core Process

SubProcess


RT.0090 Claims Process ClaimTotal EB Claims Processed

Lists total number of EB claims filed by local office by cost center (totals and number eligible) (SAR Report ID LOTOTALS2)

Daily

RT.0091 AdjudicationAdjudication

(General)1ST PAYMENT LIST (UBD2086D-ALL)

CLAIMS PENDING FIRST PAY THIS WEEK Weekly


(General)

ADJ ISS COUNT – NOWKS (UBDPITXD3911)

RECORD OF NUMBER OF ADJ ISSUES BY TYPE AND BY HUB WITH NO WEEKS CLAIMED

Daily


(General)ADJ ISS COUNT – WKS (UBDPITXD3910)

RECORD OF NUMBER OF ADJ ISSUES BY TYPE AND BY HUB WITH WEEKS CLAIMED

Daily


(General)ADJ ISSUES – NO WKS (UBDPITXD0347)

TRACKING REPORT ADJ ISSUES NO WEEKS CLAIMED Daily


(General)ADJ ISSUES – WKS (UBDPITXD0345)

TRACKING REPORT ADJ ISSUES WITH WEEKS CLAIMED Daily


(General)CLAIMS PENDING 1ST PMNT (UBD2086W-ALL)

CLAIMS PENDING FIRST PAY NEXT WEEK Weekly


(General)

CLM ISS COUNT – NOWKS (UBDPITXD3913)

RECORD OF NUMBER OF CLAIM ISSUES BY TYPE AND BY HUB WITH NO WEEKS CLAIMED

Daily


(General)CLM ISS COUNT – WKS (UBDPITXD3912)

RECORD OF NUMBER OF CLAIM ISSUES BY TYPE AND BY HUB WITH NO WEEKS CLAIMED

Daily


(General)CLMS ISSUES – NO WKS (UBDPITXD0346)

TRACKING REPORT OF CLAIM ISSUES WITH WEEKS CLAIMED Daily


(General)DUA-UI-ISSUES (UBDPITXD0344)

LISTING OF DUA-UI ISSUES WITH NO WEEKS CLAIMED Daily


(General)DUA-UI-ISSUES NO WKS (UBDPITXD0343)

LISTING OF DUA-UI ISSUES WITH WEEKS CLAIMED Daily


(General)Methods of Response to Correspondence

Number and percentages by methods of response to UC-generated correspondence; for example, employer's response to UCB-412's (Weekly/Monthly)

Weekly


(General)MR 1.10

ADUDICATION PRODUCTION REPORT. SEPERATION AND NONSEPERATION DETERMINATION COUNTS ARE OBTAINED FOR EACH ADJUDICATOR. THE REPORT IS CUMULATIVE AND COINCIDES WITH THE YEARLY PERFORMANCE APPRAISAL PERIOD. (SOURCE = STAT-REPT-W)

Weekly


(General)MR 1.11

LATE ADJUDICATION REPORT. THIS REPORT LISTS ALL LATE FIRST PAYMENTS FOR THE PRIOR WEEK. (SOURCE = UBMTLCLWP510)

Weekly


(General)MR 1.14

PENDING ADJUDICATION REPORT. PROVIDES A COUNT OF EACH ADJUDICATOR'S PENDING ADJUDICATION WORKLOAD. (SOURCE = AUTOMATED PIT LIST APPLICATION)

Weekly

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Number Core Process

SubProcess



(General)MR 1.18

PENDING FIRST PAY GRAPH. PROVIDES A WEEKLY PICTURE, AS WELL AS HISTORICA COMPARISON OF PENDING FIRST PAY ISSUES TO BE ADJUDICATED. (SOURCE = UBD2086W-ALL)

Weekly


(General)MR 1.20

ADJUDICATION QUALITY REVIEW REPORT. QUALITY DETERMINATION REVIEW OF SELECTED NONMONETARY DETERMINATIONS BY ADJUDICATOR. THIS IS CUMULATIVE AND IS USED AS PART OF THE ANNUAL PERFORMANCE APPRAISAL. (SOURCE = UBDNONMW1420)

Weekly


(General)

NONMON TIME LAPSE >21 D (UBMNONMWZ100)

LISTING OF LATE ADJUDICATION DET ISSUED MORE THAN 21 DAYS PAST DETECTION DATE

Weekly


(General)

NONMON TIME LAPSE >24 D (UBMNONMWZ101)

LISTING OF LATE ADJUDICATION DET ISSUED MORE THAN 24 DAYS PAST DETECTION DATE

Weekly


(General)UNTIMELY 1ST PMT LIST (UBMTLCLWP510)

LISTING OF UNTIMELY FIRST PAYMENTS Weekly

RT.0111 Adjudication



207A REPORT (RAA207A-3331)

NONMONETARY DETERMINATIONS AND REDETERMINATIONS COUNTS BY PROGRAM AND TYPE

Weekly




NM QIP SATA-DAILY (STAT-REPT-D)

NONMONETARY DETERMINATION COUNTS BY USER Daily




NM QIP STAT-monthly (STAT-REPT)

NONMONETARY DETERMINATION COUNTS BY USER Monthly




NM QIP STAT-WEEKLY (STAT-REPT-W)

NONMONETARY DETERMINATION COUNTS BY USER Weekly




NON MON DETERM REGISTER (UBDNONMW1420)

NONMONETARY DETERMINATIONS BY USER INCL SSI# AND ISSUE Weekly

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Number Core Process

SubProcess





Related Issues

06REA ISSUES (UBDPITXD0541)

LISTING OF CLAIMS WITH AN 06REA ISSUE INDICATOR Daily




Related Issues

DAILY REA NONMON RPT (UBMREAND1420)

REGISTER OF REA DETERMINATIONS BY HUB Daily




Related Issues

INVLD ADMT DTE REACH BAC (UBDSIFM5115)

SIF RECORDS FROM DOC WITH INVALID DATES Monthly




Related Issues

REA ISSUE COUNT (UBDPITXD3954)

TRACKING REPORT REA ISSUES WITH WEEKS CLAIMED Daily




Related Issues

REA NONMON (UBMREANW1420)

REGISTER OF REA DETERMINATIONS BY HUB Weekly

RT.0121 AdjudicationProcess Appeal

ModificationsAPPEAL REVERSAL-RPT (UB1530)

LISTING OF APPEAL REVERSALS Weekly

RT.0122 AdjudicationProcess Appeal

Modifications

NON-AFFIRMED APPEALS RPT (UADAPPLD004A)

LISTING OF NON-AFFIRMED APPEALS (REVERSALS,MODIFICATIONS) Daily

RT.0123 AdjudicationProcess


BE50 ERROR MESSAGES (UB3700B)

UCB-32 ENTRIES BY USER Daily



MR 1.21ADJUDICATOR QUALITY REVIEW SCORING SHEET. REVIEW SHEET WHICH FEEDS INTO MR 1.20 (SOURCE = UBDNONMW1420)

Weekly



NC & COMB PROBLEMS (UBXU412D3275)

PARTIAL SUCCESSIONS AFTER NUMBER CHANGE REVIEW CHARGEABILITY

Ad-Hoc

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Number Core Process

SubProcess




NON CHARGE REJECT LIST (UB3240-NCERR)

NON CHARGE/RECHARGE REJECT LIST Ad-Hoc



PART SUCC PROBLEMS (UBXSUC2D3275)

PARTIAL SUCCESSIONS BYPASSED DUE TO EDIT FAILURES Ad-Hoc



PART SUCC REDTS (UBXREDTD3275)

REDETERMINE CLAIM TO CORRECT EMPLOYER CHARGEABILITY Ad-Hoc



UB3700 UCB-32 ENTRY ERROR MESSAGES Daily



UB3700A UCB-32 MESSAGES Daily



UCB-30B (UCB030B) UCB-30B MESSAGES Ad-Hoc



UCB-32'S ENTERED BY USER (SUBE707M-R08)

LIST OF UCB-32'S ENTERED BY USER Monthly



UCB-412’S (UCB412S) ALL UCB-412'S GENERATED EACH DAY Daily

RT.0134Benefit Payment


AUDIT/OTHER

This is a report that lists (by month) the number of overpayments and the dollar amounts of overpayments issued by the audit unit, other(which includes associates not assigned to a particular work unit), and automated nonmonetary (all adjudication).

Monthly



BPC MONTHLY REPORT FOR UPPER MANAGEMENT

This report lists overpayment activities for the current month and cumulative for the year. Florida Lottery Winners List, SUOS610W-R11(UOB1550); SUOS782M-R15(UOB1620)

Monthly



BPC SECTION STATS

This is a report that lists (by month) the number and dollar amount of determinations issued; cash, offsets, and total recovered. This information comes from the SAR report. It also includes the number of state attorney referrals and convictions and the number Small Claims Court cases filed and judgments obtained. This information comes from BOSS. This report shows the total for the current year and compares the percent of difference between the current year and prior year. SAR REPORT ID SUOS610W-R11

Annually

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Number Core Process

SubProcess




COLLECTION AGENCY STATS

This is a report that lists (by month) the dollars collected via the Collection Agency. It also lists the number and dollar amount of overpayments referred to the collection agency and the percent recovered via the collection agency. These figures are obtained from invoices from the Collection Agency.

Monthly



NON-MONETARY, NON-FRAUD & FRAUD DETERMINATION STATS

This is a report that lists (by month) the total number of overpayments issued, the total dollar amount issue, the average dollar amount of determinations, the total dollars collected (cash and offset) and the recovery rate. The same information is accumulated for fraud, nonmonetary and nonfraud. SAR REPORT ID SUOS610W-R11(DETERMINATIONS MADE BY EXAMINER) AND SUOS782M-R15(OVERPAYMENT ACTIVITIES)

Monthly



SUOS060Q-R01TEUC/ETA227 Report - this is a quarterly SAR report. The report is printed and sent to BPC, but an associate from another Unit prepares for submittal to the FEDS.

Quarterly



SUOS060Q-R02EUC8/ETA227 - this is a quarterly SAR report. The report is printed and sent to BPC, but an associate from another Unit prepares for submittal to the FEDS.

Quarterly



SUOS060Q-R03EUC82/ETA227 Report - this is a quarterly SAR report. The report is printed and sent to BPC, but an associate from another Unit prepares for submittal to the FEDS.

Quarterly



SUOS060Q-R04FAC/ETA227 Report - this is a quarterly SAR report. The report is printed and sent to BPC, but an associate from another Unit prepares for submittal to the FEDS.

Quarterly



SUOS060Q-R05 EUC8-3/ETA227 Report- this is a quarterly SAR report. The report is printed and sent to BPC, but an associate from another Unit prepares for submittal to the FEDS.

Quarterly



SUOS060Q-R06 EUC8-4/ETA227 Report- this is a quarterly SAR report. The report is printed and sent to BPC, but an associate from another Unit prepares for submittal to the FEDS.

Quarterly

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Number Core Process

SubProcess




SUOS610W-R11 UOB1550

New Determinations Made by Examiner - This SAR report is printed and delivered to BPC Payment Processing Unit for distribution on the first day of each week. It lists new overpayment determinations by type (nonfraud, nonmonetary, fraud). When the last report for the month is received, the weekly copies are discarded. The supervisor uses this this list for qualify review. This report is also used to prepare manual statistical reports prepared for Management. Weekly/Monthly Report.

Weekly



SUOS610W-R14

Overpayment Determinations Cancelled - this weekly report is a list of overpayments cancelled during the week. It is accumulative for the month. BPC associate downloads this report into an excel spreadsheet and uses it to check the charges(BE30) on adjusted overpayments.

Weekly



UADAPPLD004AReversal/Modification Report (Non-affirmed Appeals) - This is a daily report that contains SS#s for determinations that were appealed and need action - either to be cancelled or modified. It is reviewed each day.

Daily



UB1423 UBB1423

Daily Nonmon Appeals Rpt. - this is a daily report used by New Hire to pull cases to send to Appeals. It enables BPC to supply Appeals with documents relative to an upcoming hearing. Associate pulls documents from imaging for Appeals (based on this report).

Daily



UB1530Appeals Reversal Report - this is a monthly report used to determine if year to date percentages for staff is within expectations based on total year to date. Associate reviews this SAR report on line for informational purposes.

Monthly



UB2650CHILD UBB2640

Overpayments caused by ADJ of Child Support or withholding - this report is not on the U3563 SAR list. It contains a list of cancelled warrants involving child support or withholding. It is printed and two copies are distributed to BPC. BPC associate reviews the list to determine what needs to be done to the overpayment as a result of the warrant cancellation (may be cancelled or reduced).

Daily



UB3240-NCERR UBB3240

Non-Charge Reject List - this is a daily report that is printed and delivered to BPC. It lists social security numbers for determinations that did not noncharge/recharge correctly. BPC associate reviews this report to determine the reason for the reject and takes appropriate action.

Daily



UBD3501W2803 DATA WAREHOUSE

WEEKLY REPORT ON OSMIS - DETAIL LISTING BY LOCAL OFFICE. Weekly

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Number Core Process

SubProcess




UOBPCCW1555

Decrease - Increase Overpayments List - this weekly list contains the SSN's of all overpayment that were increased and decreased (accumulating till the end of the month). A copy is printed and delivered to BPC. BPC associate downloads this report into an excel spreadsheet and uses it to check noncharging and recharging (BE30) on adjusted overpayments.

Weekly



UOD3563D2370 DATA WAREHOUSE

Unmatched Addresses - this report provides information pertaining to mis-matched information after an address was changed. Related to report UODUNMND2380. On 2-25-09 BPC requested that this report not be printed. It is available on SAR.

Daily



UODADRIM5060 UOB2380 DATA WAREHOUSE

Instate Address Report - Multi-claimant single address payments report. Obtain information this this type investigation thru Data Warehouse

Daily



UODBPCCW1555 UOB1555

Determinations increased/decreased - this report is printed and delivered to BPC on the first day of the new week. It is a list of overpayments that were decreased or increased. The list is used to check employer charges. BPC associate downloads this report from SAR by using CA-Doc View

Weekly



UODGOVXQ4140

OP XMATCH-GOV EMPLOYEE - this is a quarterly Government employment cross-match to claimants with overpayment balances. Crossmatches wage reports filed by state, county, city, and non-profit accounts with the list of SS#s owing money to AWI. Each agency has its own UC Tax employer account number. The report is in order by the employer number, then by SSN within each employer group. It is printed and delivered to BPC. BPC receives one copy of the report. Pages listing AWI employees are reviewed. A list is prepared and emailed to BPC Program Manager who discusses possible actions wit the Deputy Director. If the employee is still on the AWI payroll, contact and advise that repayment is needed. Installment payments or payroll deduction are acceptable if the amount due is large.

Quarterly



UODREIMM1045 UOB1045

Overpayment Cases with Reimbursable Employers - this monthly report lists newly determined overpayments that involve reimbursable employers. It is downloaded from SAR into an excel spreadsheet. This report is also printed and delivered to the Payment Processing Unit for distribution.

Monthly

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Number Core Process

SubProcess




UODREVSD1429

Appeals Reversal Denying Benefits - this daily report contains a list of appeal reversals denying benefits to claimants. This report enables BPC to issue overpayment determinations bases on Appeal Decisions. The report is printed from SAR and an overpayment determination is issued if needed.

Daily



UODUNMND2380 UOB2380 DATA WAREHOUSE

BF01 PF Key & Batch History - this is a daily report providing a BF01 overpayment history as backup information for a report having to do with address changes with mis-matched information. Related to report UOD3563D2370. On 2-25-09, BPC requested that this report no longer be printed. It is accessible on SAR.

Daily



UOMEVXMMSORT

Employee/Vendor xMatch - this is a monthly report. It is an AWI employee and contractor audit. It contains the name, ss#, hire date, and if applicable the discharge date. It is used to ensure that no AWI employee or an individual contracting with the Agency receives benefits while employed. BPC Program Manager works the report in cooperation with the Internal Security management. Report is downloaded from SAR using CA-DocView into an excel spreadsheet.

Monthly



UOMNMOOD1345

NM-OP Determination Summary - this is a daily report that furnishes stats on the nonmonetary determinations issued. (Example: shows the number of nonmons flagged to combine overpayment notices and the number unable to combine overpayment notices). BPC takes no specific action, just for information purposes.

Daily


ControlWage Audit Wage Audit Report

Counts of Audit forms sent, returned, processed and appealed by individual quarterly audits.

Ad-Hoc


ControlWage Audit Wage Audit Report

A count of overpayment determinations by SSN, type and dollar amount with totals by individual quarterly audits..

Ad-Hoc


ControlPayment Intake Payment Intake Report

Counts and dollar amounts of payments from collection agencies, lottery and other states by type.

Ad-Hoc


ControlPayment Intake

SUOD440D-R19 UOB2320

Overpayment Remittance Voucher - this is a daily report. It lists detailed information on overpayment cases in which payments were applied. It is printed and delivered to the Payment Processing Unit. This report is used to balance payments that were input the prior day using Transaction BF76. A copy is printed for Financial Management also. - Also in this packet of reports if the Offset Voucher - the offset voucher is reviewed daily by BPC associates for offsets done on cases that were submitted to GRC (collection agency).

Daily

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Number Core Process

SubProcess



ControlPayment Intake SUOD440D-R29

Refund of Excess Overpayment Recovery This is a daily report - memos for the Account Services Administrator in FM are created in order to request a refund warrant. This occurs when too much money is submitted to repay an overpayment or when an overpayment has been decreased or cancelled. The memos are printed and delivered to the PPU for distribution. The memos are delivered to FM. Once the refunds have been processed FM sends the warrants to BPC. The warrant and a letter of explanation are mailed to the claimant.

Daily


ControlPayment Intake SUOR776M-R10

Monthly Statement Error - this is a monthly report that lists information relative to errors on statements mailed to claimants. This report is used when a claimant says they did not receive a statement. If a statement was created for mailing, it will be listed on this report.

Monthly


ControlPayment Intake SUOR778M-R03

Monthly Statement Report - this monthly SAR report provides information on monthly statements mailed to claimants. Access to this report assists BPC in identifying potential problems with the monthly statement process. BPC associate checks this report when a claimant indicates that a monthly statement (UCO-17) was not received.

Monthly



SUOS450D-R83 UOB1515

Benefit Payment Control Cash/Offset Activity. - this is a daily report - Page 2 and 3 of the TOTAL ALL UNITS. The report is printed and delivered to BPC. These pages are used by the Payment Processing Unit.

Daily



SUOS450D-R86 UOB1520

Benefit Payment Control Adjustments Made to Prior Collections - this is a daily report - Page 4 of the TOTAL ALL UNITS. The report is printed and delivered to BPC. This page is kept with Pages 2 and 3 and used by the Payment Processing Unit.

Daily



UB2640-REJTS UBB2640

Adjustment Reject List - this is a daily report created when a payment rejects. Rejects result from money being applied to outstanding overpayments. These rejects do not process to the employer charge file and/or the balance on the claim history. This report provides information that enables BPC to correct rejected payments so that future payments and charges are posted accurately. BPC associate prints the list from SAR and determines what caused the payment to reject. The information is sent to programmers to correct the error.

Daily



UF2500-RCPTS UOB2500

Overpayment Control Receipt Register - this is a daily report that contains a list of claimants in which a payment was posted to their account. This report is used by the Payment Processing Unit.

Daily

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Number Core Process

SubProcess



ControlPayment Intake UODVCHRDF790

Overpayment Remittance Voucher - this daily report contains payment information entered by the Payment Processing Unit. It is a key report. It serves as a voucher for payments entered and as a balance tool to assure proper payment entries. BPC Payment Processing Unit prints this report from SAR. Associates use the report to balance against payments input (using Transaction BF76) the previous day. The printed voucher and payments are delivered to Financial Management and a copy is kept in BPC. This report is also used to capture money that has been sent to BPC from other states (IRORA) and is used in the calculation of monthly collections reports.

Daily


ControlOverpayment

StopOverpayment Stop Accuracy Report

A ratio of overpayment stops entered to overpayment determinations issued by type, dollar amount and entry source.

Ad-Hoc


ControlOverpayment

StopOverpayment Stop Aging Report

Claims listed with the elapsed time from entry of overpayment stop to resolution (removal or issuance of determinations.

Ad-Hoc


ControlOverpayment

StopUF1032-STOPS

Claims With OP Stops Added or Removed - this daily report contains a list of claims with an overpayment stop. It is used to determine if an overpayment determination needs to be issued. BPC associate prints the list from SAR and determines if an overpayment exists. If so, the associate creates a case in BOSS and issues a determination.

Daily


ControlLottery

DOLLARS RECOVERED VIA LOTTERY

This is a report that lists (by month) the dollars recovery as a result of a Lottery crossmatch. The Payment Processing Unit associates keeps a spread sheet and updates it as Florida Lottery Winners and payments come in.

Monthly


ControlNew Hire Audit NEW HIRE

This is a report that lists (by month) the number of flags received and completed, number of ticklers pending, number of nonmonetary determinations issued, number of overpayment determinations issued, and the dollar amount of overpayment determinations issue.

Monthly


ControlNew Hire Audit New Hire Report

Counts of New Hire items generated, completed, determinations done and appealed.

Ad-Hoc


ControlNew Hire Audit

SUOP525D-R01 UOB2884

New Hire Letter Information - this is a Daily SAR report which provides information regarding New Hire Letters mailed to claimants and employers. We review the SAR report and manually generate letters as needed. We determine exceptions and advise the programmers if a problem is discovered.

Daily


ControlNew Hire Audit UBDNDNHW2875

Process NDHD Batches - This is a weekly report that is a result of National New Hire Data - New Hire Flags are created. For review purposes only

Weekly

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Number Core Process

SubProcess



ControlNew Hire Audit UBDNEWHD2875

Process New Hire Batches - this is a daily report that is a result of New Hire Data - New Hire Flags are created. For review purposes only

Daily


ControlNew Hire Audit UBDNONMW1420

NONMON DETERMINATION REGISTER - This report lists determinations by cost center data entry. It enables BPC New Hire Supervisor to conduct quality reviews. The New Hire Supervisor downloads this report to excel.

Daily


ControlNew Hire Audit UBDPITXD0342

New Hire Issues- This report is the Pending First Pay List. It lists those claims pending first payment on which a 09ARN flag exists. It enables BPC New Hire associates to meet first pay. A BPC New Hire associate downloads this report to excel and determines what needs to be reviewed and sorts according to responsible associate.

Daily


ControlNew Hire Audit UBDPITXD3917

NEW HIRE COUNT - This daily SAR report reflects the New Hire Count. It is used to determine current workload.

Daily


ControlNew Hire Audit UODNEWH7450M

New Hire PI Report - this is a monthly report that is used to determine if training is needed. The report is viewed on SAR. Action taken only if there appears to be multiple flags remaining on claims after tickler is closed for a specific associate.

Monthly


ControlNew Hire Audit UODNEWHD2870

Use as is Invalid Employer Account Report - this daily report contains New Hire information for employers whose FEIN does not cross-match with a DOR SEIN. The report enables BPC to find the correct employer information.

Daily


ControlNew Hire Audit UODNEWHDU706

BPC UCO-706 Letters - this daily report is a list of New Hire claimant letters. BPC New Hire reviews the report on SAR. Action is taken only if no letters are shown on the report.

Daily


ControlNew Hire Audit UODNEWHDU707

BPC UCO-707 Letters - this daily report is a list of New Hire Letters. BPC New Hire reviews the report on SAR.

Daily


ControlNew Hire Audit UODO9ARNLIST

Listing of 09ARN Flags - this is a monthly report that shows 09ARN issues on file. It is used to determine total number of 09ARN flags remaining on claims (both active and inactive). BPC New Hire reviews this report on line for information only.

Monthly


ControlNew Hire Audit

UOMNDHW2870 UBB2870

NDNH Totals - weekly - The program builds potential issue records for the new hires that still have active claims. It is an electronic transmittal from the Nation Directory of New Hires. This report enables BPC New Hire to determine the number of 09 ARN flags added to claims meeting the edit criteria. BPC New Hire views and prints the report from SAR to determine the number of 09 ARN flags added to claims and percentage of ticklers generated to the number of flags added.

Weekly

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Number Core Process

SubProcess



ControlNew Hire Audit UOMNEWHD2870

NDNH Totals - daily - The program builds potential issue records for the new hires that still have active claims. It is an electronic transmittal from the Nation Directory of New Hires. This report enables BPC New Hire to determine the number of 09 ARN flags added to claims meeting the edit criteria. BPC New Hire views and prints the report from SAR to determine the number of 09 ARN flags added to claims and percentage of ticklers generated to the number of flags added.

Daily


ControlNew Hire Audit UOSNEWH7450M

Monthly New Hire Stats - this is a monthly report compared to BOSS stats to determine if all data is being captured. BPC New Hire reviews the report on line.

Monthly


Control

Multi-Address/Phone

Audit

Multi-Address/Phone Audit Report

Counts of Multi-Address/Phone audit items generated, completed, determinations done and appealed.

Ad-Hoc


Control

Multi-Address/Phone

Audit

UBD3501M7001 DATA WAREHOUSE

DETAIL REPORT Information for this audit is obtained from the Data Warehouse Queries.

Monthly


Control

Multi-Address/Phone

Audit

UBD3501M7003 DATA WAREHOUSE

MULTIPLE CLAIMANT SINGLE ADDRESS REPORT - TOTAL REPORT. Information for this audit is obtained from the Data Warehouse Queries.

Monthly


Control

Multi-Address/Phone

Audit

UBD3501W7002 DATA WAREHOUSE

Multi-Claimant/Singe Address Report. From claims entered. Information for this audit is obtained from the Data Warehouse Queries.

Weekly


Control

Multi-Address/Phone

Audit

UBD3501W7003 DATE WAREHOUSE

TOTAL WEEKLY REPORT Information for this audit is obtained from the Data Warehouse Queries.

Weekly


Control

Multi-Address/Phone

Audit

UODADRIM5065 DATA WAREHOUSE

FL ADR RPT>2 at same address. Obtain information this this type investigation thru Data Warehouse.

Daily


ControlWaiver Waiver Report Count of Waiver items generated and elapsed time to completion by type. Ad-Hoc


Control


(IRORA)

DOLLARS RECOVERED THRU IRORA

This report lists (by month) overpayment dollars collected as a result of IRORA activity. It includes dollars collected for other state overpayments and for dollars collected by other states for Florida overpayments. SAR REPORTS: UODOOPSM8500 & UODVCHRDF790

Monthly


Control


(IRORA)

UODIRORW2341 UOB2341

IRORA - OTHER STATE UI CLAIMANTS WITH FLORIDA OVEPRAYMENT - this weekly report provides a list of other state UI claimants with Florida Overpayments. The report is downloaded using CA-Doc View and saved as an excel spreadsheet and worked.

Weekly

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Number Core Process

SubProcess



Control


(IRORA)

UODOOPSM8500 UOB8500

IRORA - Report for Claimant - this monthly report contains monies withheld from claims that will be sent to other states to repay overpayment in those states are participating in IRORA. Payment Processing Unit uses this report. It is sent to FM for checks to be cut for other states. It is also used to prepare BPC IRORA collection activity monthly report.

Monthly


ControlOverpayment

Write-OffS-A-G-RPT

Created when a system archive is done. It lists details of cases formally written off because the case is past the SOL date. BPC uses CA DocView to download as a text file, converts to Excel and copies to CD. The CD is submitted to the State Auditor General and AWI Financial Management. It was last run on 2/15/2008.

Ad-Hoc


ControlOverpayment

Write-OffSUOR772M-R20 UOB1090

Overpayment Control Close Out Register - this is a monthly SAR report. It is printed and delivered to BPC. It lists all overpayments that have reached the Statute of Limitations during the month. It enables BPC to furnish information to FM on cases that have reach SOL and are ready to be written off. This report is downloaded from SAR using CA-DocView, converted to excel, formatted and totaled. At end of the quarter, each monthly report is copied to disc. The disc and a letter is prepared showing the amount of overpayment plus court costs for cases that reached SOL and must be written off. After approval to be written off, this report is used by STO to enter approved for write off on the overpayment history (BF01).

Monthly


ControlDeath Audit Death Audit Report

Counts of Audit items generated and elapsed time to completion and determinations done by type.

Ad-Hoc


ControlInvestigations Investigations Report

Counts of Investigation items generated and elapsed time to completion and recommendation made.

Ad-Hoc


ControlFail To

Pay/DispositionFail to Pay/Disposition Collection Agency Report

Counts of all overpayments referred to a Collection Agency and amounts recouped by type.

Ad-Hoc


ControlFail To

Pay/DispositionFail to Pay/Disposition Court Report

Counts of overpayments referred to a court, judgment received, amount recouped by type.

Ad-Hoc


ControlFail To

Pay/DispositionFail to Pay/Disposition State Attorney Report

Counts of overpayments referred to a State Attorney and amount recouped. Ad-Hoc


ControlFail To

Pay/DispositionSALOG

Outstanding Prosecution Case Log listing all cases that were referred to the State Attorneys and are still outstanding. The logs are printed and delivered to BPC Payment Processing Unit and given to the Supervisor of the Recovery Unit for distribution to Fraud Investigators.

Quarterly

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Number Core Process

SubProcess



ControlFail To

Pay/DispositionSARERUN

The Returned Prosecution Case Log is created quarterly and lists cases previously on the Outstanding Prosecution Case Log. A final disposition was obtained and entered into the system via BOSS. The list is printed and delivered to the BPC Payment Processing Unit for distribution. The Recovery Unit Supervisor reviews the list spot-checking for outstanding balances and is used to continue the collection efforts on these overpayments.

Quarterly


ControlFail To

Pay/DispositionUOPCOLNFRAUD UOB8005

Nonfraud Drop Off List - this is a monthly report that contains a list of nonfraud overpayments on cases without payment 6 months from the determination date or 6 months without a payment. This report stems from the monthly statement process. Use of this report enables BPC to review cases without payments in order to file in Civil Court. Report is downloaded to an excel spreadsheet using Ca-DocView

Monthly


ControlFail To

Pay/DispositionUOPCOLNFRAUD UOB8010

Fraud Drop Off List - this is a monthly report that contains a list of fraud overpayments on cases without payment 6 months from the determination date or 6 months without a payment. This report stems from the monthly statement process. Use of this report enables BPC to review cases without payments in order to file with the State Attorneys for possible prosecution of UC fraud. Report is downloaded to an excel spreadsheet using Ca-DocView.

Monthly


ControlFail To

Pay/DispositionUOPCOLNMON UOB8015

Nonmonetary Drop Off List - this is a monthly report that contains a list of nonmonetary overpayments on cases without payment 6 months from the determination date or 6 months without a payment. This report stems from the monthly statement process. Use of this report enables BPC to review cases without payments in order to submit cases to the collection agency in a quick and efficient process. Report is downloaded to an excel spreadsheet using Ca-DocView.

Monthly

RT.0217Special

Programs (STC)

Special Programs (STC)

(General)

Accuracy of STC Plans submitted

The percentage of STC plan applications authorized without issues. Ad-Hoc

RT.0218Special

Programs (STC)


(General)Active STC Plans

Number of active STC plans and the number of employee/claimants on the STC plan.

monthly

RT.0219Special

Programs (STC)


(General)

Additional STC Participants

List of claimant's added to a company's STC plan by employer number Weekly

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Number Core Process

SubProcess


RT.0220Special

Programs (STC)


(General)Certifications by Employer List of certifications that have been processed and ordered by company. Weekly

RT.0221Special

Programs (STC)


(General)Certifications Issues List of STC participant certifications pending an issue resolution, by associate Weekly

RT.0222Special

Programs (STC)


(General)Certifications processed List of STC participant certifications processed by week and by associate Weekly

RT.0223Special

Programs (STC)


(General)

Elapsed time for required STC plan signatures

Elapsed time from the time a request for confirmation signatures has been sent to a leasing company/collective bargaining agents to receipt.

Ad-Hoc

RT.0224Special

Programs (STC)


(General)

Elapsed time for STC plan processing

Elapsed time from the time an STC plan is submitted to the time the STC plan was processed.

Ad-Hoc

RT.0225Special

Programs (STC)


(General)End of STC Year List of all companies that are approaching the end of their 1 year STC program. Monthly

RT.0226Special

Programs (STC)


(General)Participants Paid (STC) Number of individuals paid STC each week. Weekly

RT.0227Special

Programs (STC)


(General)STC certifications ordered List of certifications that have been processed and ordered by company. Daily

RT.0228Special

Programs (STC)


(General)STC Participant Exchange

(new) Report depicting how many STC participants were added or removed since the last reporting period (report selection criteria).

Daily

RT.0229Special

Programs (STC)


(General)STC Summary

(new) Report summarizing STC information containing both totals (total number of plans, total number of active plans, ..) and details for each plan broken down by plan number: number of participants, number of payments, avg. reduction in hours, % employee

Daily

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Number Core Process

SubProcess


RT.0230Special

Programs (STC)


(General)STC weeks paid List of the current active plans that weeks are being paid. Weekly

RT.0231Special

Programs (STC)Maintain

EmployeesNew Hire Search for an employee for an employer reported as a new hire from DOR. Daily

RT.0232Special

Programs (TRA)

Special Programs (TRA)

(General)ATAAAAR

RTAA Activities Report (electronic submission) tracks participation in the RTAA program and collects aggregate totals across the states.

Quarterly

RT.0233Special

Programs (TRA)


(General)UB1038 TRA claims that have issues preventing payment. Daily

RT.0234Special

Programs (TRA)


(General)UB2160M Daily sum of money paid out of the RTAA fund (total amount). Monthly

RT.0235Special

Programs (TRA)


(General)UB2160M Daily sum of money paid out of the TRA fund (total amount). Monthly

RT.0236Special

Programs (TRA)


(General)UB2160Q Daily sum of money paid out of the RTAA fund (total amount). Quarterly

RT.0237Special

Programs (TRA)


(General)UB2160Q Daily sum of money paid out of the TRA fund (total amount). Quarterly

RT.0238Special

Programs (TRA)Enter Petition Performance report Elapsed time from receive petition to enter into system. Ad-Hoc

RT.0239Special

Programs (TRA)Process

ApplicationPerformance report Number of TRA determinations entered by user id. Ad-Hoc

RT.0240Special


ApplicationPerformance report Number of RTAA determinations entered by user id. Ad-Hoc

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Number Core Process

SubProcess


RT.0241Special


ApplicationPerformance report Number of RTAA certifications entered by user id. Ad-Hoc

RT.0242Special


ApplicationPerformance report Number of RTAA determinations entered by user id. Ad-Hoc

RT.0243Special


ApplicationUBDHTCDD2900 HCTC eligibility from determinations. Ad-Hoc

RT.0244Special

Programs (TRA)


VerificationPerformance report Number of TRA waivers entered by user id. Ad-Hoc

RT.0245Special

Programs (TRA)


VerificationPerformance report Number of TRA certifications entered by user id. Ad-Hoc

RT.0246Special

Programs (TRA)


VerificationUBSE563MP850

Number of TRA waivers issued and revoked by category (Recall, marketable skills, retirement, health, enrollment unavailable, training not available). Number of TRA recipients, first payments, number of weeks paid, amount paid by basic, extended, and remedial.

Weekly

RT.0247Special

Programs (TRA)


VerificationUBSE563QP850

Number of TRA waivers issued and revoked by category (Recall, marketable skills, retirement, health, enrollment unavailable, training not available). Number of TRA recipients, first payments, number of weeks paid, amount paid by basic, extended, and remedial.

Monthly

RT.0248Special

Programs (TRA)


VerificationUBSE563WP860

Number of TRA waiver issued and revoked by category (Recall, marketable skills, retirement, health, enrollment unavailable, training not available). Number of TRA recipients, first payments, number of weeks paid, amount paid by basic, extended, and remedial.

Quarterly

RT.0249Special

Programs (DUA)Process DUA Mobilization

Ad Hoc NONMONETARY DUA DENIAL number. Ad-Hoc

RT.0250Special


BRI Report DUA claimants to receive BRIs. Daily

RT.0251Special


Claims Estimate AccuracyThe pre-DAP estimated number of DUA claims vs. the actual number of DUA claims.

Ad-Hoc

RT.0252Special


DUA Certifications Number of DUA certifications entered by user type. Ad-Hoc

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Number Core Process

SubProcess


RT.0253Special


DUA Claims The daily count of total DUA claims by county. Daily

RT.0254Special


DUA Claims ApplicationsNumber of Applications Expected vs. Number of Applications Received vs. Number of Applications Approved vs. Number of Applications Disbursed vs. Number of Applications Withdrawn or Disapproved.

Ad-Hoc

RT.0255Special


DUA Claims by Employment

The total number of claims filed by self-employed claimants vs. the total number of claims filed by other claimants.

Ad-Hoc

RT.0256Special


DUA Claims EligibleThe total number of claims determined eligible, broken out by self-employed claimants and other claimants.

Ad-Hoc

RT.0257Special


DUA Claims Filed by Claimant Type

Total # of DUA claims filed by self-employed claimants vs. the total number of DUA claims filed by covered claimants.

Ad-Hoc

RT.0258Special


DUA Claims Overpayments

The total number of DUA claims resulting in overpayments. Ad-Hoc

RT.0259Special


DUA Determinations # of DUA non-monetary determinations. Ad-Hoc

RT.0260Special


DUA eligible claimsTotal # of DUA claims determined eligible broken out by self-employed claimants vs. covered claimants.

Ad-Hoc

RT.0261Special


DUA Overpayments Total number of claims resulting in overpayments. Ad-Hoc

RT.0262Special


DUA Re-DeterminationsNumber of eligible DUA claims re-determined ineligible after 21 day deadline due to lack of proof from claimant

Ad-Hoc

RT.0263Special


DUA Related Claims Diversion

The number of DUA Related Claims diverted to non-DUA UC. Ad-Hoc

RT.0264Special


DUA-Only Claims The daily count of DUA-only claims by county. Daily

RT.0265Special


DUA-Related Claims The daily count of DUA-related claims by county Daily

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Number Core Process

SubProcess


RT.0266Special


DUAUIRQSTLST List of DUA-UI SRCHS. Ad-Hoc

RT.0267Special


Elapsed time to activate DUA Claims

Elapsed time from the time the disaster is established to activate the DUA claims option.

Ad-Hoc

RT.0268Special


Elapsed time to finalize DUA program

Elapsed time from the time the disasters established to the publication of the final DUA press release.

Ad-Hoc

RT.0269Special


Elapsed time to issue first DUA payment

Elapsed time from the time the disaster is established to a DUA payment being issued.

Ad-Hoc

RT.0270Special


Elapsed time to publish initial disaster press release

Elapsed time from the time the disaster is established to the initial disaster press release.

Ad-Hoc

RT.0271Special


ETA90-2 Send Dept. of Labor monthly report per disaster of Number of Claims, Weeks, Benefits Paid, Appeals, Over-Payments, and Administrative Costs. Incorporate data from Financial Management, FLAIR, and Benefit Payment Control.

Monthly

RT.0272Special


Monetary Determinations Number of DUA monetary determinations. Ad-Hoc

RT.0273Special


UB2160M-DUA Daily breakdown of DUA amounts paid for a specified time period. Ad-Hoc

RT.0274Special


UBD09DUD4575Listing of DUA claimants that have not provided proof of employment within 21 days.

Ad-Hoc

RT.0275Special


UBDDUAD4530 UI ELIGIBLE REDETS THAT WERE PREVIOUSLY INELIGIBLE AND HAVE DUA ATTACHED.

Ad-Hoc

RT.0276Special


UBDDUAED4580 Claimant that had a valid UI claim that and is exhausted and applied for DUA. Ad-Hoc

RT.0277Special


UBDDUAMD4570 Claimants that have multiple disasters associated. Ad-Hoc

RT.0278Special


UBDDUATD4585 DUA Daily financial report - # of First Pays and total pays. Daily

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Number Core Process

SubProcess


RT.0279Special


UBDDUATM4585UI DUA-RELATED PAYMENTS - MONTHLY (# FIRST PAYS AND THEN TOTAL PAYS).

Monthly

RT.0280Special


UBDDUATQ4585UI DUA-RELATED PAYMENTS - QUARTERLY (# FIRST PAYS AND THEN TOTAL PAYS).

Quarterly

RT.0281Special


UBDDUATW4585UI DUA-RELATED PAYMENTS - WEEKLY BREAKOUT BY DUA-RELATED AND STRAIGHT DUA OF FIRST PAYS AND TOTAL PAYS.

Weekly

RT.0282Special


UBDDUAUD4590 DUA claims filed the previous day. Ad-Hoc

RT.0283Special


UBDPITXD0343 UI Claims that are associated with a DUA and have no weeks claimed. Ad-Hoc

RT.0284Special


UBDPITXD0344 DUA claims that have had weeks claimed with issues. Ad-Hoc

RT.0285Special


UBSDUACMSD90 Breakout of DUA activities by cost center, residence, FEMA number. Ad-Hoc

RT.0286Special


UBSDUARD1423 DUA appeals filed for non-mon. Ad-Hoc

RT.0287Special


UBSDUARD1426 UI CLAIM DENIED for non-monetary determination- DUA ATTACHMENT Ad-Hoc

RT.0288Special


UBSDUARM4595 DUA total amount paid by time period. Ad-Hoc

RT.0289Special


UBSDUARWSD40 LISTING OF DUA determined as ineligible. Ad-Hoc

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Number Core Process

SubProcess


RT.0290Special


Weekly DARIS Report

Produce weekly, cumulative report per disaster of estimated program cost, number of expected claims, number of claims to date for this disaster, number of claims approved, number of claims denied, monies paid out, number of weeks of DUA benefits paid, number of exhausted claims, and administrative costs. Incorporate data from Financial Management, FLAIR, and Benefit Payment Control. Send Weekly DARIS report to Dept. of Labor, Dept. of Homeland Security, and key agency personnel.

Weekly

RT.0291Special

Payments


UB 2681-RQLST Warrant Request List report shows duplicate warrants and remailed warrants. Daily

RT.0292Special

Payments


UB2120-FBSSC Summary of all weeks claimed (Certified) by method (Internet, IVR, etc.). Daily

RT.0293Special

Payments


UB2126-BP60 Listing user who entered certification weeks. Daily

RT.0294Special

Payments


UB2140-SUM UI payment summary - Each fund breakout. Daily

RT.0295Special

Payments


ub2152-ub215 UC payment voucher (warrant, eft, debit, tax witholding. Daily

RT.0296Special

Payments


UB2193-CHILDSUPTOTWeekly report provides total amount child support deductions processed the previous week. A monthly report is also provided that includes the same information but on a monthly basis.

Weekly

RT.0297Special

Payments


UB2608 – SAR Report Report provides a listing of potential supplemental payments. Ad-Hoc

RT.0298Special

Payments


UB2650-CHILD Adjustments manually made to claimant's account regarding child support. Daily

RT.0299Special

Payments


UB2660-tots Lists cancelled wts by program, # of warrants and total amount. Daily

RT.0300Special

Payments


UB2670-BALAD UC balance adjustment list by program type. Daily

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Number Core Process

SubProcess


RT.0301Special

Payments


UB2670-CANWR UC warrant cancellation list by program. Daily

RT.0302Special

Payments


UBDISUEM2581 EFT SSN'S - Match social security numbers to multiple claimant accounts. Ad-Hoc

RT.0303Special

Payments


UBDISUEM2582 EFT ACCT - Match social security numbers to EFTs. Daily

RT.0304Special

Payments


UBM1099D2198 Report showing total number of 1099s generated. Daily

RT.0305Special

Payments


UBSEFTSD2542EFT Statistics - Number rejected, number processed, amount processed, amount rejected.

Daily

RT.0306Special

Payments


UBSEFTSD2542EFT Statistics - Number rejected, number processed, amount processed, amount rejected.

Monthly

RT.0307Special

Payments


UBXEFTR2530D EFT rejects. Daily

RT.0308Special

Payments


UBXFINCD2605 Year old warrant cancel ERR/CORR. Daily

RT.0309Special

Payments


UBXKEYCD2217 Effective date changes Daily

RT.0310Special

Payments


UCB2140 Report listing the total dollar amount canceled and remailed the previous day. Ad-Hoc

RT.0311Special

Payments


UCB2660 List of warrants canceled the previous day. Ad-Hoc

RT.0312Special

Payments


UCB2670 List of warrants re-mailed the previous day. Ad-Hoc

RT.0313Special

Payments


UMD3567MS710 SSN/BYE CHANGES MONTHLY SUMMARY (BK10). Daily

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Number Core Process

SubProcess


RT.0314Special

Payments


UMD3567MS720 Warrant Cancel COUNTS by agent, who, date, reason. Daily

RT.0315Special


UBDHTCPD2910 HCTC eligibility from payments. Ad-Hoc

RT.0316Special

Payments


Warrant to mailThe system shall provide the ability to display and print a list of the warrants being mailed for a specified period of time.

Daily

RT.0317Special


PacketsClaimant's Requesting a Forgery Investigation

The system shall provide the ability to identify claimants requesting a forgery investigation.

Daily

RT.0318 AppealsAppeals

(General)AC-UABAR006

Nightly Batch Report that prints a list of all docket numbers for cases where the address changed, for the claimant, since the notice of hearing was mailed.

Daily


(General)AS-UABAR034

This report automatically runs the first business day of each month showing all closed cases, with an employer, for the previous month. This is an Excel Spreadsheet that shows employer names, addresses and docket numbers. This spreadsheet is automatically

Monthly


(General)ETA 5130-Benefit Appeals

To provide Federal Government with monthly appeals data. Monthly


(General)ETA 9054H-Higher Authority



(General)ETA 9054L-Lower Authority



(General)

ETA 9055H-Higher Authority Appeals Case Aging



(General)

ETA 9055L-Lower Authority Appeals Case Aging



(General)Hearing Assignment Report

The system shall provide a list of incomplete and future hearings on demand. For each incomplete or future hearing, the system shall display the following:• Hearing type• Issue Codes & Descriptions (if appropriate)• Assigned Staff

Ad-Hoc


(General)Hearing Conflict Report

The system shall allow the following reports to be generated on demand:· Number of postponed or/and rescheduled hearings with reason.· The occasions when the system was unable to schedule a hearing before the case Due Date. This report sha

Ad-Hoc

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Number Core Process

SubProcess



(General)JS-UABAR033

This report automatically runs the first business day of each week showing all cases that were closed the prior week for claimants and employers. This spreadsheet shows the decsion results, who appeared, the appellant, docket number, names and addresses.

Weekly


(General)Lower Authority appeals decisions

To provide National Appeals Office with decisions involving special programs (UCX, UCFE, TRA, DUA).

Monthly


(General)New Report

Time for Appeals Processing - Average time from appeal filing until final disposition (Decision).

Ad-Hoc


(General)New Report Percentage of appellants filing appeals using the internet, mail, and IVR. Ad-Hoc


(General)New Report Percentage of appellants filing without any assistance by staff. Ad-Hoc


(General)New Report

Hearing Times by Issue - Average time for each hearing based on the issues presented as part of an appeal.

Ad-Hoc


(General)New Report

Hearing Officer Performance - Recap of Hearings by Hearing Officer (Referee)Number of Hearings ScheduledNumber of Hearings Postponed (by Reason): • Party not available• Party Representative not available• Evidence not available• Witness not availabl

Ad-Hoc


(General)New Report

Failure to Prosecute - Failure to Prosecute (appellant didn’t appear at hearing) by District Office – Total number of non-appearances and a percentage of non-appearances for each District Office.

Ad-Hoc


(General)New Report

Decision Generation - The time between when a hearing is held and a final decision is sent to the parties associated with an appeal.

Ad-Hoc


(General)New Report

Dispositions Favorable to Appellant - Total number of Reversals, by appeals office, and as a percentage of the total decisions rendered by each office for a given time period.

Ad-Hoc


(General)New Report Number and reason for Special Deputy appeals. Ad-Hoc


(General)New Report

Number of timely/untimely Special Deputy appeals and Show Cause Orders issued and responses received as a result.

Ad-Hoc


(General)New Report

Lower Level Appeals Quality Review - The completion date for each assigned appeal review.

Ad-Hoc


(General)UABAR002 Hearing Officer Scheduled Hearing Contacts Specifications. Ad-Hoc


(General)UABAR004 Nightly Batch Report that goes to SAR of all decisions other than Affirmed. Daily

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Number Core Process

SubProcess



(General)UABAR005 Referee Hearing Schedule Specifications. Weekly


(General)UABAR007 Hearing Pool Schedule Specifications (when scheduled). Weekly


(General)UABAR008 Time Lapse Statistics Report Specifications. Ad-Hoc


(General)UABAR009 Transmittal of Closed Case to CO Specifications. Ad-Hoc


(General)UABAR010 Appeals to and from UAC Specifications. Ad-Hoc


(General)UABAR011 UAC Monthly Report Specifications. Ad-Hoc


(General)UABAR012 Deputy Clerk Mailing Statistics Specifications. Ad-Hoc


(General)UABAR013 Special Deputy Monthly Report Specifications. Monthly


(General)UABAR014 Disposition: Corrected Decisions Specifications. Ad-Hoc


(General)UABAR015 MR-ETA 9055 Case Aging Specifications. Monthly


(General)UABAR016 MR-ETA 9054 Time lapse Specifications. Monthly


(General)UABAR017 MR-ETA 5130 Benefit Appeals report Specifications. Monthly


(General)UABAR018 Claims Cost Center List Specifications. Ad-Hoc


(General)UABAR019 Call Percent Report Specifications. Ad-Hoc


(General)UABAR020 MR-Statewide Docketed, Disposed, Pending Report Specifications. Monthly


(General)UABAR021 MR-Docketed, Disposed, Pending By Do W/ Time Lapse Report Specs. Weekly


(General)UABAR022 MR-UAC Appeals by Office Report Specifications. Monthly


(General)UABAR023 MR-HO Production Report Specifications. Monthly


(General)UABAR024 Deputy Clerk Productivity Report Specifications. Monthly


(General)UABAR025 Federal Report - Open Cases By # Of Days Specifications. Weekly

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Number Core Process

SubProcess



(General)UABAR026 Transmittal of Cases to UAC Report Specifications. Ad-Hoc


(General)UABAR027 Federal Report - Open Cases W/Out Noh By # Of Days Specifications. Monthly


(General)UABAR028 TRA – Trade Readjustment Act Report Specifications. Monthly


(General)UABAR029 Labels Specifications Daily


(General)UABAR030 Open Case List Report Specifications. Ad-Hoc


(General)UABAR031 Open Case List without NOH Specifications. Ad-Hoc


(General)UABAR032 Examiner Productivity Report Specifications. Ad-Hoc


(General)UABAR033 Weekly Report of Hearing results Specifications. Ad-Hoc


(General)UABAR034 Monthly Report of Hearing results Specifications. Ad-Hoc


(General)UABAR035 Cases Transferred for Scheduling report Specifications. Ad-Hoc


(General)UABAR036 Cases Transferred for Typing report Specifications. Ad-Hoc


(General)UABAR037 Cases Checked In/Out, Transmittal Specifications. Ad-Hoc


(General)UABAR039 Case Progression: Hearing to Decision to Mailing Time Lapse Specs. Ad-Hoc


(General)UABAR040 Case Progression: Continuance Reasons Specifications Ad-Hoc


(General)UABAR041 Case Progression: Continuance Time Lapse Specifications Ad-Hoc


(General)UABAR042 Case Progression: RECDEC Specifications Ad-Hoc


(General)UABAR043 Pending Court Cases Specifications Ad-Hoc


(General)UABAR044 Weekly Scheduling Plan Specifications Weekly


(General)UABAR045 Recap of Cases by Hearing Officer Specifications Ad-Hoc


(General)UABAR046 Weekly Open Cases by Hearing Officer Specifications Ad-Hoc

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Number Core Process

SubProcess



(General)UABAR047 Draft Decision Created - No Decision Mailed Specifications Ad-Hoc


(General)UABAR048 List of Issues Specifications Ad-Hoc


(General)UABAR049 Continued case by HO Specifications Ad-Hoc


(General)UABAR050 Disposition: Failure to Prosecute Specifications Ad-Hoc


(General)UABAR051 Disposition: # of cassette tapes Specifications Ad-Hoc


(General)UABAR052 Disposition: Favorable to Appellant Specifications Ad-Hoc


(General)UABAR053 Disposition: Case by Primary Issue Specifications Ad-Hoc


(General)UABAR054 Disposition: Time Lapse Specifications Ad-Hoc


(General)UABAR055 Case Progression: Stats by UCCO Specifications Ad-Hoc


(General)UABAR056 Case Progression: Stats by Issue Specifications Ad-Hoc


(General)UABAR057 Subpoenas Issued per Case Specifications Ad-Hoc


(General)UABAR058 Case Progression: Telephone vs In-person Hearing Scheduled Specs Ad-Hoc


(General)UABAR059 Prepared Timely, Mailed Untimely Specifications Ad-Hoc


(General)UABAR060 Hearing Held Timely, Prepared Untimely specifications Ad-Hoc


(General)UABAR061 Number of Cases Docketed and Disposed specifications Weekly


(General)UABAR062 Appeals Associate List Specifications Ad-Hoc


(General)UABAR063 FRC Quarterly Review List specifications Quarterly


(General)UABAR064 Transmittal for Unemployment Insurance Materials Specifications Ad-Hoc


(General)UABAR067 Management RPT - Age of Open Cases Specifications Weekly


(General)UABAR068 Management RPT - Age of Open Cases # of days w/out NOH Specs Weekly

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Number Core Process

SubProcess



(General)UABAR069 Survey Begin Process Specifications Ad-Hoc


(General)UABAR073 Survey Report Specifications Ad-Hoc


(General)UABAR075 Transmit Files to District Office Specifications Daily


(General)UABAR077 Case Progression: Appeal Entry Specifications Ad-Hoc


(General)UABAR078 UAC Review Report Specifications Ad-Hoc


(General)UABAR080 Deleted Case List Specifications Ad-Hoc

RT.0408Federal

Reporting

Federal Reporting (General)

Alternative Trade Adjustment Assistance (ATAA)

To provide claim and benefits information Quarterly

RT.0409Federal

Reporting


Annual State Quality Service Plan (SQSP)

To provide USDOL with the State of Florida's plan on how it utilize UI resources and improve performance measures for the planning year.

Annually

RT.0410Federal

Reporting


Data Validation To validate workload figures reported on the UIRR reports transmitted to USDOL. Annually

RT.0411Federal

Reporting


Disaster Automated Reporting & Information System (DARIS) report

To provide Disaster Unemployment counts. Weekly

RT.0412Federal

Reporting


ETA 191-Expenditures & Financial Adjustments of UCFE/UCX

To provide Federal Government with mthly claims data. Quarterly

RT.0413Federal

Reporting


ETA 203-Char. Of the Ins. Unemployed

To provide Federal Government with mthly claims data. Monthly

RT.0414Federal

Reporting


ETA 207-Nonmonetary Determinations Activities

To provide Federal Government with qty claims data. Quarterly

RT.0415Federal

Reporting


ETA 218-Benefit Rights & Experience

To provide Federal Government with quarterly claims data. Quarterly

RT.0416Federal

Reporting


ETA 227-Overpayment Detection/ Recovery


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Number Core Process

SubProcess


RT.0417Federal

Reporting


ETA 5130-Benefit Appeals


RT.0418Federal

Reporting


ETA 5159 Claims & Payment Activities


RT.0419Federal

Reporting


ETA 538-Advance Weekly Initial & Continued Claims Report.

To provide Federal Government with weekly claims data. Weekly

RT.0420Federal

Reporting


ETA 539 Weekly Claims & Trigger Notice Report

To provide USDOL with Weekly Claims Data. Weekly

RT.0421Federal

Reporting


ETA 563-Trade Readjustment Allowance (TRA) QTR


RT.0422Federal

Reporting


ETA 581 To provide quarterly employer taxable status data Quarterly

RT.0423Federal

Reporting


ETA 586-Interstate Combining Wages


RT.0424Federal

Reporting


ETA 9016-Alien Claims Activity


RT.0425Federal

Reporting


ETA 902 Disaster Unemployment Assistance (DUA)

To provide DUA counts during an active disaster Daily

RT.0426Federal

Reporting


ETA 9047 UI Reemployment Report

To provide counts regarding claimants who become reemployed Quarterly

RT.0427Federal

Reporting


ETA 9049-Profiling & Reemployment Service Outcome


RT.0428Federal

Reporting


ETA 9050-First Payment To provide Federal Government with mthly claims data. Monthly

RT.0429Federal

Reporting


ETA 9051-Continued Weeks Compensated


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Number Core Process

SubProcess


RT.0430Federal

Reporting


ETA 9052-Nonmonetary Determ., Detection Date


RT.0431Federal

Reporting


ETA 9054H-Higher Authority


RT.0432Federal

Reporting


ETA 9054L-Lower Authority


RT.0433Federal

Reporting


ETA 9055H-Higher Authority Appeals Case Aging


RT.0434Federal

Reporting


ETA 9055L-Lower Authority Appeals Case Aging


RT.0435Federal

Reporting


ETA 9056 Nonmonetary Determination Quality Review

To provide Nonmonetary Determination quality scores. Quarterly

RT.0436Federal

Reporting


ETA 9057 lower Authority Appeals Quality Review

To provide Lower Authority Appeals quality scores. Quarterly

RT.0437Federal

Reporting


ETA 9128 Reemployment and Eligibility Assessments Activities

To provide Reemployment & Eligibility Assessment counts. Quarterly

RT.0438Federal

Reporting


ETA 9129 Reemployment and Eligibility Assessments Outcomes

To provide Reemployment & Eligibility Assessment comparisons. Quarterly

RT.0439Federal

Reporting


Internet Reports To provide the public with claims information. Weekly

RT.0440Federal

Reporting


Lower Authority appeals decisions

To provide National Appeals Office with decisions involving special programs (UCX, UCFE, TRA, DUA and TEUC).

Bi-monthly

RT.0441Federal

Reporting


Overpayment Write Offs To request approval to write off overpayments. Quarterly

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Number Core Process

SubProcess


RT.0442Federal

Reporting


SQSP Quarterly Progress Report

To provide USDOL with the State of Florida's plan to take corrective action on failed performance measures , etc.

Quarterly

RT.0443Federal

Reporting


UC Claims and Local Area Statistics for Labor Force, Employment and Unemployment Rates by County

To provide statistics on unemployment by county. Monthly

RT.0444Federal

Reporting


UC Initial Claims Report To provide Office of Policy & Budget claims information. Weekly

RT.0445 AuditBTQ - Non-Monetary Reviews

BTQ Adjudication Hub Quality Review Report

The system shall provide reporting for each individual adjudicator. Ad-Hoc


BTQ Adjudication Hub Report

The system shall provide summary reporting for an entire adjudication hub for a given scoring cycle showing each adjudicator's score in bar graph form.

Ad-Hoc


BTQ Statewide Adjudication Hub Review Results

The system shall provide summary reporting for all adjudication hubs over a three year period in bar graph form

Ad-Hoc

RT.0448Customer



Account History Information related to a claimant's account. Ad-Hoc

RT.0449Customer



Claim History Claimant claims history Ad-Hoc

RT.0450Customer



Denial Request Number of records request denial by reason. Ad-Hoc

RT.0451Customer



Elapased time Time from when records request was made to when the request was processed. Ad-Hoc

RT.0452Customer



Employment History Claimants employment history including wages earned. Ad-Hoc

RT.0453Customer



Payment History UC benefits provided to the claimant. Ad-Hoc

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Number Core Process

SubProcess


RT.0454Customer



Pending Record Request Pending records request waiting to process. Ad-Hoc

RT.0455Customer



Record Request Payments

Total of payments received for records request. Ad-Hoc

RT.0456Customer



Records RequestIdentification of who is requesting records and the type of records being requested by date.

Ad-Hoc

RT.0457Customer



Requestor Number of requests by requestor. Ad-Hoc

RT.0458Customer



UB1183Claimant wage transcript, base period earnings, disqualifications, or determinations.

Daily

RT.0459Customer



UB1211, DUAUIRQSTLST

Listing of a claimant's wages in a base period. Daily

RT.0460Customer



UB2140-LO Benefit Payment Summary by Local Office. Daily

RT.0461Customer



UB2152-UB215 Summary of vouchers sent to DFS. Daily

RT.0462Customer



UB3260-FISCAAdjustments to Charges by Funds - Warrant Cancellations, fund transfer, redeterminations.

Daily

RT.0463Customer



UF2380 Overpayment History by claimant for appeals hearings. Daily

RT.0464Customer



Workload Report Number of request processed by AWI Associates. Ad-Hoc

RT.0465 Common Common UBDEUCUD2123Claimant's drawing emergency unemployment that have a TRA or STC attachment to the claim.

Daily

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Unemployment Compensation Project - Phase 2Forms & Correspondence

Number Core Process

SubProcess

Activity Form Number/Title/ Type

Description Send Outbound

Return Expected

FC.0001 Claims Claims (General) 00UCB-236 (Rev 9/06) / Direct Deposit Form

Form completed if Employee elects to have benefits deposited electronically. Yes Yes

FC.0002 Claims Claims (General) 00 Employee Address ChangeEmployees who change their address while in this program complete the Employee Address Change form. This is sent to AWI by the Employer.

No Yes

FC.0003 Claims Claims (General) 00Revised claims estimate AWI Form ETA-82-DP

DUA monetary determination Yes No

FC.0004 Claims Claims (General) 00Eligibility Notification (UCB-

71)Notification of separate eligibility in another state Yes No

FC.0005 Claims Claims (General) 00Federal/Military Wages

AssignedUsed to notify FCCC that Federal or Military wages have been assigned to Florida Yes No

FC.0006 Claims Claims (General) 00Request for Transfer of

Wages (IB-4)Generated via the ICON system - form used to request the transfer of wages between states/U.S. territories

Yes Yes

FC.0007 Claims Claims (General) 00Determination of Combined

Wage Claim (IB-5)Generated via the ICON system - form used to communicate wage determinations for Combined Wage Claims between states/U.S. territories

Yes Yes

FC.0008 Claims Claims (General) 00 IB-6Generated via the ICON system - form used to communicate combined wage claim charges for a quarter between states/U.S. territories

Yes Yes

FC.0009 Claims Claims (General) 00 UCB-6E Incoming bill for charges from other states No Yes

FC.0010 Claims Claims (General) 00Reconsideration Letter

(UCB-9C)Other state requesting wage investigation Yes No

FC.0011 Claims Claims (General) 00 Memo (IB-13)Generated via the ICON system - free form memorandum used to submit requests to other states/U.S. territories

Yes Yes

FC.0012 Claims Claims (General) 00Interstate Request for

Reconsideration (IB-14)Generated via the ICON system - used between states/U.S. territories to request reconsiderations of monetary determinations/wage credits

Yes Yes

FC.0013 Claims Claims (General) 00 UCB-59Notice to base period employer advising that claim has been redetermined and also advising of the impact to employer chargeability.

Yes No

FC.0014 Claims Claims (General) 00UCB-231R/Reemployment Services Notice/Notification

Notification sent to a claimant to indicate claimant's requirements to participate in the Eligibility Review Process.

Yes No

FC.0015 Claims Claims (General) 00Weekly Earnings

WorksheetWorksheet used to assist claimant in reporting correct earnings for the unemployment claim week. Yes No

FC.0016 Claims Claims (General) 00Form # AWI-UC20A (Rev.

10/07) / Work Search Record

Form used to report work search contacts Yes No

FC.0017 Claims Claims (General) 00AWI-UCW4VT/ Voluntary

Withholding of Federal Income Tax Form

Used by claimant to indicate if they want taxes withheld from their payments. Yes Yes

FC.0018 Claims Claims (General) 00UCB-21North & UCB-

21South / Notice to Claimant

Request to claimant for information necessary to file a new, additional or reopened claim when. Used when claim has omitted information

Yes Yes

FC.0019 Claims Claims (General) 00AWI-UC352T/Claimant Address Change Form

Request to change claimant address. Yes Yes

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Number Core Process

SubProcess



Return Expected

FC.0020 Claims Submit Claim 00ETA-81A / Supplement for Self-Employed Applicants

Record non-covered employment during the base period. Yes Yes

FC.0021 Claims Submit Claim 00 AWI UCB/DUA-2S DUA benefit rights and responsibilities pamphlet in Spanish Yes No

FC.0022 Claims Submit Claim 00 AWI UCB/DUA-2C DUA benefit rights and responsibilities pamphlet in Creole Yes No

FC.0023 Claims Submit Claim 00 AWI UCB/DUA-6 Affidavit for scheduled employment Yes Yes

FC.0024 Claims Submit Claim 00 AWI UCB/DUA-10 Affirmation of employment Yes Yes

FC.0025 Claims Submit Claim 00 AWI UCB/DUA-11 Affirmation of self-employment Yes Yes

FC.0026 Claims Submit Claim 00 AWI UCB/DUA-12 Affidavit of minor family member earnings Yes Yes

FC.0027 Claims Submit Claim 00 AWI UCB/DUA-4 Request for out of state wages Yes Yes

FC.0028 Claims Submit Claim 00 AWI UCB/DUA-7 Information UC/DUA benefits English, Spanish and Creole Yes No

FC.0029 Claims Submit Claim 00 Appeals DUA flyer Attachment explaining appeal rights Yes No

FC.0030 Claims Submit Claim 00 BPC DUA flyer Attachment explaining fraud is felony and all wages must be reported Yes No

FC.0031 Claims Submit Claim 00 AWI UC-TI Language information sheet included in claim packet Yes No

FC.0032 Claims Submit Claim 00UCB-412/Notice of Claim

Filed

Notice of Claim Filed (to the employer) provides information specific to the employer and their relationship to the claim (base period experience rating only, reimbursable, separating, out of state, STC) and requests information from the employer. May need to include a fact-finding component in case the employer indicates an issue (job separation, retirement, wages in lieu of notice, etc)

Yes Yes

FC.0033 Claims Submit Claim 00 UCB-13Form used to report issues regarding the monetary determination of a claim (missing wages or employers/wages; incorrect employers, incorrect amounts) during the base period of a claim.

No Yes

FC.0034 Claims Submit Claim 00UCB-230/Eligibility Review

Process FormForm requesting detailed eligibility and work search information from the claimant. Yes Yes

FC.0035 Claims Submit Claim 01UCB-400/Request for

Supporting Documentation/Form

For issues with a Social Security number, generated to request that the claimant send proof of their identity to the Agency.

Yes No

FC.0036 Claims Submit Claim 08 Form 931/Form (Federal) Form requesting claimant wage and separation information from federal employers (via the FCCC). Yes No

FC.0037 Claims Submit Claim 14UCB-11/Wage Transcript

and Determination

Transcript containing claimant's wage information. There will be variable text on the form dependent on the type of claim being filed and whether it is a initial determination or a redetermination. (UCX, UCFE, CWC, STC) (Must contain the date

Yes No

FC.0038 Claims Submit Claim 14UCB-11EUC / EUC

Monetary DeterminationMonetary determination notice for an EUC Claim. Yes No

FC.0039 Claims Submit Claim 14UCB-11EUC-I / EUC

Ineligible Determination

Determination notice issued to advise claimant that they will not be eligible for EUC. Used when claim cannot be entered into system because the claimant does not meet the eligibility requirements, but claimant insists on filing a claim.

Yes No

FC.0040 Claims Submit Claim 14UCB-11EB / EB Monetary

DeterminationMonetary determination notice for an EB Claim. Yes No

FC.0041 Claims Submit Claim 14UCB-11EB-I / EUC

Ineligible Determination

Determination notice issued to advise claimant that they will not be eligible for EB. Used when claim cannot be entered into system because the claimant does not meet the eligibility requirements, but claimant insists on filing a claim.

Yes No

FC.0042 ClaimsReview Filing

Options01

UC-310/Application for UC Benefits/Form

Claim form completed by or on behalf of claimant. Yes Yes


Options01

UC-310 STC/Application for UC Benefits/Form

Claim form completed by or on behalf of claimant when the claimant is an STC participant. Yes Yes

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Number Core Process

SubProcess



Return Expected


Options01

UC-310 EUC/Application for UC Benefits/Form

Claim form completed by or on behalf of claimant when filing for EUC benefits. Yes Yes


Options01

UC-310 EB/Application for UC Benefits/Form

Claim form completed by or on behalf of claimant when filing for EB benefits Yes Yes


Options01

UC-310/Supplemental Application for UC Benefits

Used in conjunction with the UC-310 to report additional employers. Yes Yes


Options07

Call In Card (CIC)/Notification

Notification sent to an external party requesting to make contact with the UC program. Yes No


Options08

IB-1/Interstate Claim Form/Form (Federal)

The “Initial Interstate Claim” or IB-1 form is required to file claims in states that only process out-of-state paper claims. The form is completed by a claimant or claims taker on behalf of a claimant and is sent to the state in which the claimant desires to file for unemployment benefits.

Yes No


Options08

IB-1C/Initial Interstate Claim Application Continuation

Sheet (Federal)Used in conjunction with the IB-1 to report additional employers. Yes Yes

FC.0050 Claims Process Claim 05 UCX-1/Affidavit (Federal)When there is a mistake on a DD-214, UC will send the UCX-1 affidavit directly to the claimant. UCX-1 is used to assign wages.

Yes Yes

FC.0051 Claims Process Claim 05 UCX-2/Affidavit (Federal)When there is a mistake on a DD-214, UC will send the UCX-2 affidavit directly to the claimant. UCX-2 and claimant's Form DD-214 is sent to the military for verification.

Yes Yes

FC.0052 ClaimsProcess UCB-13

Issue01

Reconsideration Request (UCB-13)

Initiates the reconsideration process (reconsidering a wage determination); in response to the claimant receiving a wage transcript related to a claim and also providing proof of wages, or an employer has received an employer notification, or a UC Claims Taker has identified a UCB-13 Issue

No Yes


Issue03

Request for Proof of Earnings (UCB-67)

Sent to claimant for any proof of payment for services rendered; when additional information is required for the UC Wage Examiner to make the appropriate wage updates to the claim

Yes Yes


Issue03

Reconsideration Letter - Employer's Statement of

Claimant's Employment and Wages (UCB-9)

Letter sent to Florida employer(s) for to verify wages per quarter for the quarters requested. Sent when additional information is required for the UC Wage Examiner to make the appropriate wage updates to the claim.

Yes Yes


Issue04 Denial Letter (UCB-70) Letter notifying claimant of claim denial and explaining the basis for the denial Yes No


Issue04 Wage Transcript (UCB-11)

This is the updated wage transcript and is sent to the claimant at the point that the wage information for a specific claim is updated in the system

Yes No


Issue04 Disposal Letter

Describes the reasons for wages not being updated and is sent to the claimant at the point that the wage information for a specific claim is updated in the system

Yes No


Issue04

Statement of Employer Charges (associated with a

claim) (UCB-412)Sent to the employer at the point that the wage information for a specific claim is updated in the system Yes No

FC.0059 AdjudicationAdjudication

(General)00

Fact finding form (UCB-204)

To gather fact finding on income issues(retirement, etc.) Yes Yes


(General)00


To gather fact finding on reporting requirements issues Yes Yes


(General)00

Fact finding form (UCB-209L)

To gather fact finding on leave of absence issues Yes Yes


(General)00

Fact finding form (UCB-209S)

To gather fact finding on suspension issues Yes Yes

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Number Core Process

SubProcess



Return Expected


(General)00


To gather fact finding on PREP eligibility issues Yes Yes


(General)00


To gather fact finding on PREP services Yes Yes


(General)00

Redetermination Declined Letter

To notify affected party that no redetermination will be done Yes No


(General)00

Reconsideration Untimely Denial letter

To notify affected party that their request for reconsideration was untimely Yes No


(General)00 Employer information letter Request for separation info/replaces lost UCB-412 Yes Yes


(General)00

ER Program Claimant's Questionnaire (UCB-231

ERP Review Yes Yes


(General)00 OOPS Letter

Letter sent to an employer advising that the determination they got was in error and a corrected determination was being issued

Yes No


(General)00 UCB-45 Worksheet Determination worksheet Yes Yes

FC.0071 Adjudication



00Fact finding form (UCB-

200)Generic fact finding form (use as blank template) Yes Yes





201)To gather fact finding on discharge issues Yes Yes





208)To gather fact finding on voluntary quit issues Yes Yes




04Employer Call in Card (UCB-

121E)Request to employer to contact Adjudication concerning an issue on the claim Yes Yes




04 Contact Attempt Form Contact information Yes Yes




Related Issues


205)To gather fact finding on able and available issues Yes Yes

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Number Core Process

SubProcess



Return Expected




Related Issues


209)To gather fact finding on employment status issues Yes Yes




Related Issues


207)To gather fact finding on school employee/alien issues Yes Yes




Related Issues

00Claimant Call In Card (UCB-

121M)Request to claimant to contact Adjudication concerning an issue on the claim Yes Yes




Related Issues

00Independent contractor

analysis (UCS-6061)Request for info to determine employment status Yes Yes




Related Issues


205SIF)To gather fact finding on A&A incarceration issues Yes Yes




Related Issues


202)To gather fact finding on job refusal/referral issues Yes Yes




Related Issues


211)To gather fact finding on schools attendance/training issues Yes Yes

FC.0084 AdjudicationProcess


02Notice of claim filed (UCB-

412R) Notice of monetarily eligible claim filed sent to reimbursable base period employers Yes Yes



02 ERPO Letter (UCB-30) Advise Reimbursable Employer that the claimant earned 17X WBA after separation Yes No



02Request for

Reimbursement (UCT-29)Quarterly notice to reimbursable employers of benefits paid to claimants Yes Yes

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Number Core Process

SubProcess



Return Expected



02Response to employer

protest of either UCT-1 or UCT-29 (UCB-32)

Notice to employer of status of their protest of benefit charges Yes No



03 Split Charge Letter To notify a contributory employer that a portion of their percentage of liability will be non-charged Yes No



03Notice of claim filed (UCB-

412)Notice of claim filed sent to separating employers and in the case of monetarily eligible claims to base prior contributory employers

Yes Yes



03Notice of Benefits Paid

(UCT-1)Quarterly notice to contributory employer of benefits paid to claimants Yes Yes



03Notice of Determination

(UCB-45)Notice to employers/claimants of a determination issued affecting eligibility or chargeability of benefits Yes Yes

FC.0092 AdjudicationProcess Labor

Dispute03

Fact finding form (UCB-200LD)

To gather fact finding on labor dispute issues Yes Yes


Dispute03

Report of Labor Dispute UCS-17

BPC initial fact finding of a potential labor dispute Yes Yes


Dispute04 UCS-17A and UCS-17B Labor dispute forms Yes Yes

FC.0095Benefit Payment


00Overpayment

Determination (UCO-15)To inform the Claimant that it has been determined that they received benefits for which they were not eligible and that restitution is required.

Yes No



00Miscellaneous Letter

(UCO10AWI letter head for free form context with BPC contact information at the bottom. Yes No



00Letter to reply to claimant

inquire (UCO114BPC letter used to reply to claimant request for information. Yes No



00Certificate of First-Class Mail Service (UCO-109)

BPC verification cover sheet that BPC documents have been mailed to the appeal referee holding the hearing and to the employer involved in the hearing when documents had not already been included with the hearing docket # and BPC is a participant in the h

Yes No



00Withholding tax

overpayment explained (UCO-250)

Letter to claimant explaining why income tax withheld is charged as an overpayment. Yes No



00New Address to Sheriff for

CapiasLetter to Sheriff's office to furnish new address for Capias summons. Yes No

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Number Core Process

SubProcess



Return Expected



00Request for Claimant

Address (UCO-41)Letter to employer to request a current address for the claimant. Yes Yes



00Overpayment Re-

determination (UCO-503)Letter to claimant for the re-determination of the overpayment determination. Separate UCB-29 also generated internally to address employer chargeability adjustments.

Yes No



00Bankruptcy Claim

(UCO507)Proof of claim sent to courts to insure that the agency is added as a creditor in the claimant's bankruptcy case.

Yes No



00Employer Protest of

Charges Inquiry (UCO-732)Letter to protesting employer requesting wage information. Affidavit of earnings - UCO4 included with letter.

Yes Yes



00Full Restitution Made for

Bad Check (UCO-99)Letter to State Attorney's office advising claimant has made full restitution for a worthless check issued to the agency.

Yes No



00Refund Memo for

Investigative Fees (UCO-117A)

Memorandum to Financial Management advising a Court awarded fee to the final judgment and a debit/credit entry needs to be done.

Yes No



00Refund Cancellation Memo

(UCO-117B)Cover Memorandum to Financial Management requesting attached refund warrant needs to be cancelled. Yes No



00Receipt of Re-Payment

(UCO-49T)End of calendar year receipt for tax purposes of repayments made during calendar year. Yes No



00Notice for Recouping an Overpayment (UCO-8B)

Determination letter sent to claimant when a new claim is filed and there is an outstanding overpayment in another state (IRORA). It advises that payable benefits will be used to offset the overpayment.

Yes No



00Reproduction Overpayment

Determination (UCO-15)Signed attested reproduction of original overpayment determination. Yes No



00Statement of Claim (UCO-

119)Document to the court making a claim against the decedent estate for an overpayment. Yes No

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Number Core Process

SubProcess



Return Expected



00Affidavit of Service for

Statement of ClaimAttachment to UCO-119 showing first class mailing to address of decedent estate. Yes No



Wage Breakdown Form (UCO-2)

To gather Wage Breakdown information concerning the quarter in question. Yes Yes



Special Request Wage Breakdown Form (UCO-2C)

To gather Wage Breakdown information concerning the quarter in question. Yes Yes



Employment Audit Request (UCO-224)

Addition employer information request letter. Yes Yes



Affidavit of Earnings Form (UCO-4)

To obtain an Affidavit of Weekly Earnings Yes Yes



Affidavit of Earnings Form (UCO-4A)

To obtain an Affidavit of Daily Earnings Yes Yes



Overpayment Pre-Determination Notice (UCO-

6)

To inform the Claimant that an Overpayment Determination is in process and provide an opportunity for the Claimant to respond with additional information.

Yes Yes



Affidavit for Duplicate Warrant (UCB-15)

To verify claimant did receive and cash an issued warrant. Yes Yes



Affidavit Attesting to Forgery (UCB-39)

Claimant affidavit attesting that signature on warrant is not their signature. Yes Yes


ControlPayment Intake 00 Restitution Log (UCO-229)

Investigator's log sheet to record payment information received from claimants that will be forwarded to BPC for payment intake process.

Yes No



Receipt of Payment (UCO-49)

Manual payment receipt for the claimant. Yes No



Monthly Overpayment Statement (UCO-17)

To provide a Claimant with a statement of the current overpayment amount and to show any activity (payments or offsets) which occurred during the month.

Yes No



Reminder Notice of Non-Payment (UCO-202)

Letter to claimant notifying that case will be referred to a collection agency or court if a payment is not received.

Yes Yes



Final Reminder Notice of Non-Payment (UCO-249

Final letter to claimant notifying that case will be referred to a collection agency or court if a payment is not received.

Yes Yes



Request for Information(UCO-100)

Letter to claimant requesting additional information about a possible payment. Yes Yes

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Number Core Process

SubProcess



Return Expected



Request for Information(UCO-721)

Letter to claimant requesting additional information about a possible payment. Yes Yes



Memo to Request Refund (UCO-117)

Memorandum to Financial Management requesting refund check to claimant who repaid more than owed. Yes Yes



Request Payment Letter (UCO-103)

To inform the Claimant that their payment has been rejected and requiring submission of acceptable payment within 30 days.

Yes Yes



Request Payment Letter (UCO-104)

Letter to claimant requesting replacement for a returned check from a third party. Yes No



Refund Cover Letter f(UCO101)

Cover letter to accompany a refund warrant. Yes No



Dismissal of Overpayment (UCO102)

To notify a State Attorney/Probation Officer that fraudulent overpayment has been paid in full. Yes No



Satisfaction of Lien (UCO-403)

To notify a Court that an overpayment under Judgment has been paid in full. Yes No



Fraud Case Information Update (UCO-303)

To notify the State Attorney of updated information about existing fraud case. Yes No


ControlOverpayment

Stop02

Query to Hot Line Tip (UCO-6Q)

Letter to claimant requesting a statement about working and not reporting this information Yes Yes


ControlLottery 02

Lottery Verification Letter (UCO-201)

Letter to Lottery confirming amount owed by claimant. Yes Yes


ControlLottery 02

Verification of State-Owed Debt Letter (UCO-205)

To inform the Florida Lottery that an overpayment exists and to provide the full amount necessary to satisfy the overpayment.

Yes No


ControlLottery 03

Lottery Deduction Appeal Rights Letter (UCO-206

BPC letter to give claimant appeal rights for using lottery winnings to repaid U.C. overpayment. Yes No



Self-Employment Questionnaire (UCO-6Q)

To provide the Claimant with an opportunity to provide additional information concerning the New Hire match.

Yes Yes



New Hire Call In Letter (UCO-700)

Letter to claimant to call agency to discuss conflict in not reporting earnings. Yes Yes



New Hire Information Request (Claimant) (UCO-

706)

To provide the Claimant with an opportunity to provide additional information concerning the New Hire match.

Yes Yes

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Number Core Process

SubProcess



Return Expected



New Hire Information Request (Employer) (UCO-

707)

To provide the Employer with an opportunity to provide additional information concerning the New Hire match.

Yes Yes


Control

Multi-Address/Phone

Audit02

Request for Proof of Address (UCO-513)

To request the Claimant to provide information concerning their address of residence based on claims filed.

Yes Yes


Control

Multi-Address/Phone

Audit02

Request for Proof of Address (UCO-237)

To request the Claimant to provide information concerning their address of residence based on checks issued.

Yes Yes


ControlWaiver 02

Waiver of Recoupment Granted Letter (UCO-603)

To inform the Claimant that the request for a Waiver of Recoupment has been granted. Yes No


ControlWaiver 02

Waiver of Recoupment Denied Letter (UCO-606)

To inform the Claimant the request for a Waiver of Recoupment has been denied. Yes No


ControlWaiver 03

Chargeability Change Notice (UCB-29)

Work sheet used to enter transaction BX50 to make non-charge adjustments to employer accounts. Yes No


Control


(IRORA)00

Interstate Request for Overpayment Recovery

(IB8606)Request to another state for assistance in recovering overpayments based on CWC claims. Yes No


Control


(IRORA)03

IRORA Letter to Other State (UCO-820)

Letter to requesting state that claimant is not currently collecting benefits but overpayment will be set up so offsetting can be performed if claimant starts collecting.

Yes No


Control


(IRORA)06

Paid-In-Full Letter (UCO-822)

To inform a claimant that their overpayment has been repaid in full. Yes No


Control


(IRORA)06 IRORA Paid-In-Full Letter To inform the Collector State that the Florida overpayment has been satisfied. Yes No


Control


(IRORA)07

Overpayment Recovery Request Letter (IRORA)

(UCO-821)To request a participating IRORA state to act as Collector State on Florida’s behalf. Yes No


ControlOverpayment

Write-Off01 Write-Off Memorandum

To inform Financial Management that certain overpayments have reached the Statute of Limitations and are eligible for write off.

No No


ControlOverpayment

Write-Off03 Write-Off Cover Letter

To inform DFS that certain overpayments have reached the Statute of Limitations and are eligible for write off.

Yes No



Letter for Verification of Death (UCO-115)

Letter to family or estate requesting proof of death. Yes No


ControlInvestigations 05

Possible Labor Dispute Memo (UCS-17)

To record information gathered during the investigation of a possible labor dispute. No No

Printed: 5/12/2010 1:28 PM Page 300


Number Core Process

SubProcess



Return Expected



Notice of Labor Dispute (UCS-17A)




Notice of Labor Dispute (UCS-17B)



ControlInvestigations 05 Subpoena (UCO-234) Subpoena to claimant, employer or third party to appear and produce records to a fraud investigator. Yes Yes


ControlInvestigations 05 Forgery Letter (UCO-510) Letter to claimant requesting documentation about forged UC warrants. Yes Yes


ControlFail To

Pay/Disposition04 Probation Letter (UCO-203) Letter to claimant's probation officer concerning failure to pay. Yes Yes


ControlFail To

Pay/Disposition04

Disposition of Fraud Case (UCO-301)

Form included in prosecution package for State Attorney to provide disposition. Also provides DOC with payee code for repayment.

Yes Yes


ControlFail To

Pay/Disposition07

Notice to Claimant of State Attorney Filing (UCO-302)

Notice to the claimant that a case will be filed with the State Attorney. Yes Yes


ControlFail To

Pay/Disposition07

Capias Request to State Attorney (UCO-304)

Request for a capias to be issued and provides information to the State Attorney for the local Sheriff's office to execute.

Yes No


ControlFail To

Pay/Disposition07

Law Enforcement Intake Checklist (UCO-306)

Checklist for investigator to determine what is needed for a fraud case. Yes No


ControlFail To

Pay/Disposition07

Investigator Statement of Fact (UCO-604)

Submitted with documents on a case referred for prosecution. Yes No


ControlFail To

Pay/Disposition07

Affidavit for filing Direct Information (UCO-42A)

Submitted with documents on a case referred for prosecution. Yes No


ControlFail To

Pay/Disposition07

Finding of Probable Cause (UCO-42B)

Submitted with documents on a case referred for prosecution in circuit 6. Yes No


ControlFail To

Pay/Disposition07

Broward County Affidavit (UCO-801

Document required by Broward County State Attorney explaining details leading to UC fraud. Yes No


ControlFail To

Pay/Disposition07

Time Payment Agreement for Circuit 4 (UCO-802)

Payment agreement by claimant required for circuit 4. Yes Yes


ControlFail To

Pay/Disposition07

Notice of Filing Case in Circuit 11 (UCO-810)

Special letter to claimant granting 30 days before case is filed with State Attorney in Miami-Dade circuit 11. Yes No

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Number Core Process

SubProcess



Return Expected


ControlFail To

Pay/Disposition07

Related Persons Worksheet (UCO-307)

Required document for filing fraud cases with the State Attorney. Yes No


ControlFail To

Pay/Disposition07

Investigative Report (UCO-309)



ControlFail To

Pay/Disposition07

Case Cover Sheet (UCO-310)



ControlFail To

Pay/Disposition07

Personal Data Sheet (UCO-312)



ControlFail To

Pay/Disposition07

Personal Data Sheet (UCO-832

Required document for filing fraud cases with the State Attorney in Circuit 6. Yes No


ControlFail To

Pay/Disposition07

Identification and Payment Information (UCO-43)



ControlFail To

Pay/Disposition07 Witness List (UCO-52)

List of individuals who can identify the claimant or testify the claimant received benefits either through check cashing or bank deposits or provide other relevant information.

Yes No


ControlFail To

Pay/Disposition07 Witness Affidavit (UCO-70) Statement from witness that claimant was employed. Yes No


ControlFail To

Pay/Disposition07

Request Copies of Cashed Warrants (UCO-44)

Form to Financial Services requesting copies of cashed warrants. Yes Yes


ControlFail To

Pay/Disposition07

Address Information Request (UCO-45)

Request to Post Office for address verification. Yes Yes


ControlFail To

Pay/Disposition07

State Attorney Checklist (UCO-36)

Checklist for investigator to indicate which documents submitted with a case when referred for prosecution.

Yes No


ControlFail To

Pay/Disposition07

Face to Face Meeting Request (UCO-37)

Investigator's letter to claimant to request a face to face meeting. Yes Yes


ControlFail To

Pay/Disposition07

Admission of Overpayment (UCO-712)

Fact finding interview conducted by investigator with the claimant. Yes Yes


ControlFail To

Pay/Disposition07

Telephone Contact Request (UCO-37P)

Investigator's letter to claimant to request a telephone call from the claimant. Yes Yes


ControlFail To

Pay/Disposition07

Arrest Warrant Information Checklist (UCO-831)

Collier County required form for Fraud case. Yes No

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Number Core Process

SubProcess



Return Expected


ControlFail To

Pay/Disposition11

Final Request for Re-payment agreement (UCO-

570)Letter to claimant offer final repayment attempt prior to the pre-trail hearing. Yes Yes


ControlFail To

Pay/Disposition11

Stipulation Agreement (UCO-571)

Document to court showing payment agreement. Yes Yes


ControlFail To

Pay/Disposition11

Civil Court Information Sheet (UCO-412)

Checklist for what should be included in small claims court cases. Yes No


ControlFail To

Pay/Disposition11

Business Record Certification (UCO-804)

Document to court verifying accuracy of attached records. Yes No


ControlFail To

Pay/Disposition11

Broward Statement of Claim (UCO-806)

Special Small Claims Court Summons required by Broward County. Yes No


ControlFail To

Pay/Disposition11

Brevard Sworn Complaint Affidavit (UCO-807)

Special Small Claims Court document required by Brevard County. Yes No


ControlFail To

Pay/Disposition11

Broward Stipulation Agreement (UCO823)

Required Broward court document completed by claimant. Yes Yes


ControlFail To

Pay/Disposition11

Broward Notice of Dismissal (UCO-824)

Broward document to court advising the agency voluntarily dismissed the case. Yes No


ControlFail To

Pay/Disposition11

Broward Final Judgment (UCO-825)

Broward document to request final judgment. Yes No


ControlFail To

Pay/Disposition11

Broward Affidavit-Civil Complaint (UCO-826)

Broward document to file for final judgment. Yes No


ControlFail To

Pay/Disposition11

Broward Non-Military Affidavit (UCO-827)

Broward document for final judgment. Yes No


ControlFail To

Pay/Disposition11

Broward Satisfaction of Judgment (UCO-830)

Broward document to notify court of final payment and judgment has been satisfied. Yes No


ControlFail To

Pay/Disposition11

Broward Small Claims Court Complaint (UCO-829)

Broward complaint document Yes No


ControlFail To

Pay/Disposition11

Voluntary Payroll Deduction Request (UCO-408)

Form for claimant to present to employer for Voluntary Payroll Deduction in order to repay overpayment. Yes Yes


ControlFail To

Pay/Disposition11

Worthless Check Complaint (UCO107)

Sworn Complaint court form used to notify court of an uncollectible bad check. Yes Yes

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Number Core Process

SubProcess



Return Expected


ControlFail To

Pay/Disposition11

Affidavit of First Class Mail Service (UCO109)

Affidavit certifying that the claimant was contacted about a bad check. Yes No


ControlFail To

Pay/Disposition11 Service of Process To provide the Claimant notice of the Civil suit and summon the Claimant to the Hearing. Yes No


ControlFail To

Pay/Disposition11

Court Action possible for failure to pay (UCO-249)

Letter to claimant advising pending court action if payment not made. Yes Yes


ControlFail To

Pay/Disposition14

Small Claims Court Summons (CCC-1506)

To inform claimant to appear for a pre-trial/mediation hearing concerning a monetary judgment being filed against them.

Yes No


ControlFail To

Pay/Disposition14

Broward County Small Claims Court Summons

(UCO-805)Special Small Claims Court Summons required by Broward County. Yes Yes


ControlFail To

Pay/Disposition14

Continuance Order (UCO-423)

Submitted to court requesting new pretrial date after claimant has sent in a payment. Yes Yes


ControlFail To

Pay/Disposition15 Court Dismissal (UCO-404) To request dismissal of a Civil Court action against a Claimant due to a failure to serve notice. Yes No


ControlFail To

Pay/Disposition17

Entry of Final Judgment (UCO-400)

Document to court requesting final judgment be recorded. Yes Yes


ControlFail To

Pay/Disposition17

Payoff for Small Claims Court Judgment (UCO-411)

Letter advising mortgage/closing company about the small claims court judgment. Yes Yes


ControlFail To

Pay/Disposition18

Small Claims Court Complaint (UCO-414)

Document to the court outlining the reason for the complaint. Yes No


ControlFail To

Pay/Disposition18

Request for Final Judgment (UCO-402)

To serve notice to the Court that a Claimant has failed to uphold the Conditional Judgment issued by the Court and request a Final Judgment.

Yes No


ControlFail To

Pay/Disposition18

Final Judgment for Plaintiff (UCO-413)

Document attesting to the final judgment awarded. Yes No


ControlFail To

Pay/Disposition18

Affidavit for Final Judgment (UCO-415

Document to the court to file for a final judgment. Yes No


ControlFail To

Pay/Disposition18

Non-Military Affidavit (UCO-424)

Document for final judgment. Yes No


ControlFail To

Pay/Disposition19

Small Claims Court Cost Balance (UCO-407)

Letter to claimant asking for payment of Sheriff's fees and court cost. Yes Yes

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Number Core Process

SubProcess



Return Expected


ControlFail To

Pay/Disposition20

Final Judgment Warning (UCO-405)

Letter to claimant advising that if restitution is not made, a final judgment will be recorded. Yes Yes

FC.0218Special

Programs (STC)


(General)00

UCB-412 / Notice of Claim Filed

Generated by the UC system for each Employee claim filed for STC. Yes No

FC.0219Special

Programs (STC)


(General)00

Notify Employer STC Plan to Expire

Notification to an employer identifying their STC plan will expire. Yes Yes

FC.0220Special

Programs (STC)Enter STC Plan

Application01

UCB/STC-3 (Rev. 11/01) / Short Time Compensation

Plan Application

Application completed by the Employer to be considered for the STC Plan. Paper form to be completely replaced by employer portal.

Yes Yes

FC.0221Special


Application01

Request for additional information on STC Plan

ApplicationRequest to entity submitting an STC plan application for additional information. Yes Yes

FC.0222Special


Application02

Authorization request from Leasing

Company's/Collective Bargaining Agents for STC

plan participation

Inform the Leasing Company or Collective Bargaining Agent that an STC Application is pending their authorization.

Yes Yes

FC.0223Special


Application02

Reminder notification for request from Leasing

Company'sReminder notification request to a Leasing Company's to authorize STC participation. Yes Yes

FC.0224Special


Application02

Authorization request from Collective Bargaining Agents for STC plan

participation

Inform the Collective Bargaining Agent that an STC Application is pending their authorization. Yes Yes

FC.0225Special


Application02

Reminder notification for request from Collective

Bargaining AgentsReminder notification request to a Collective Bargaining Agents to authorize STC participation. Yes Yes

FC.0226Special


Application03

Denial for claimant to Leasing

Company/Collective Bargaining Agent

Claimant ineligible to participate in STC since their Leasing Company failed to respond. Yes No

FC.0227Special


Application07 STC Denial Letter Denial letter notifies the Employer of the reasons the STC Plan Application was not approved. Yes No

FC.0228Special


Application07 STC Approval Letter Approval letter notifying the Employer of approval for the STC Program. Yes No

Printed: 5/12/2010 1:28 PM Page 305


Number Core Process

SubProcess



Return Expected

FC.0229Special


Employees04

UCB/STC-3B (Rev. 01/07)/ Short Time Compensation Supplemental Participant

Listing

Listing of participating Employees. This form must be completed by the Employer and sent to the STC Coordinator in Tallahassee prior to processing the individual Employee applications. The Employer may substitute a computer-generated list (providing it co

Yes Yes

FC.0230Special


Employees04

UCB/STC-3C (Rev. 01/07) / Request to End STC

Participation

Employer provides this form to identify Employees to be removed from the STC Program. Paper form to be completely replaced by employer portal.

Yes Yes

FC.0231Special


Employees04 UCB 11

This is the "Wage Transcript and Determination" form sent to all claimants. It is only sent when a new claim is filed or when any change is made in the monetary determination on their new claim. This shows whether a claimant is monetary eligible or ineligible.

Yes No

FC.0232Special


Employees04

STC Employee notification of stoppage of benefits

Notification to the Employee that their benefits are being stopped since the Employer removed an Employee receiving STC benefits from the STC Plan; or, the Employer updated Employee information on the Plan which caused an Employee receiving benefits to become ineligible.

Yes No

FC.0233Special

Programs (STC)Process

Employee Hours00

Reminder to employer to authorize hours

Reminder notification to request the employer to authorize the hours entered by the employee. Yes No

FC.0234Special


Employee Hours00

Reminder to employee to authorize hours

Reminder notification to request the employee to authorize the hours entered by their employer. Yes No

FC.0235Special


Employee Hours02

UCB/STC2148 SUPP / Supplemental STC Employer Weekly

Certification

This is a supplement to the "List of Short Time Compensation Participants" produced by the system for the employers to use when recording the actual hours worked by their employees (STC participants) for each week of a two week reporting period. This supplement is submitted when the employee was not on the original STC Participant list. These are submitted with the UCB60S - "Weekly Claim Certification" for STC.

Yes Yes

FC.0236Special


Employee Hours03

Notification to employee of discrepancy reported in hours for weekly STC

certification

Notice to the employee that the hours they entered were not approved by their employer. Yes No

FC.0237Special


Employee Hours05

Notification to employer of dispute in hours from

employee for weekly STC certification

Notice to the employer that the hours they entered for a specific employee were not approved by their employee.

Yes No

FC.0238Special


Employee Hours06

UCB60S Rev (2/03) / Weekly Claim Certification

This is the actual form number for the "Weekly Claim Certification" form for STC that is produced by the system and is mailed to the employer for the employees to completed. Blank certification form included in the Employee manual as a sample and is a co

Yes Yes

FC.0239Special


Employee Hours06

UCB61 / Local Office Weekly Certification for

Short Time Compensation Participants

Completed when an Employee has not worked at least 60% of their available hours in a given week. (Hours reduced more than 40%.)

Yes Yes

FC.0240Special

Programs (TRA)


(General)00 Training Waiver

Form provided One Stop Center placing the claimant on a waiver until they are in an approved training or they exhaust basic TRA.

Yes Yes

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Number Core Process

SubProcess



Return Expected

FC.0241Special

Programs (TRA)


(General)00 Request for update

For TRA. Notification requesting resolution of identified issue with training documentation. To claimant and/or One Stop Center.

Yes No

FC.0242Special

Programs (TRA)


(General)00 UCB-60 / Certification Form

For TRA. Certification Form. (May also be the core process: Special Payments, Issue Payments). The front and back of the Certification form must be completed, signed, and returned to the TRA Specialist. The front of the form pertains to eligibility (job search, able and available, actively seeking work) and the back of the form is completed and signed by the training facility (if applicable).

Yes Yes

FC.0243Special

Programs (TRA)


(General)00 UCB-61/ RTAA Certification For TRA. RTAA Certification Form. Yes Yes

FC.0244Special

Programs (TRA)Enter Petition 05 Request to Amend Petition Notification requesting amendment of Petition sent to State TAA Coordinator/US DOL. Yes Yes

FC.0245Special

Programs (TRA)Enter Petition 12 Press Release

Form template completed with the company name and petition number. Form is provided to the local news paper. Add runs for one day.

Yes No

FC.0246Special

Programs (TRA)Identify

Claimants05 UCB/TRA 3-A

Part of as-is claimant packet. Document prepared by the TRA Specialist providing information to the affected claimant about the petition (Date Filed, impact date, AWI and One Stop contact information)

Yes No

FC.0247Special


Claimants05 TBD

Request for additional information from various employment sources of information regarding a previous employee who may be a potential claimant for TRA.

Yes Yes

FC.0248Special


Claimants05

UCB/TRA 3-I / Instruction Sheet for TRA Application

Claim for TRA. Part of as-is claimant packet. Instruction sheet for TRA application. Yes No

FC.0249Special


Claimants05

ETA-855 / Request for Determination of

Entitlement to TAA/TRAClaim for TRA. Part of as-is claimant packet.TRA Claimant Application. Yes Yes

FC.0250Special


Claimants05 UCB/TRA-344

Claim for TRA. Part of as-is claimant packet. Form used to gather additional screen information about the claimant. This form is completed by the claimant.

Yes Yes

FC.0251Special


Claimants05

UCB-TRA-345 / Notice to TRA Claimant

Claim for TRA. Part of as-is claimant packet. Form provides additional information regarding the TRA program and benefits.

Yes No

FC.0252Special


Claimants05

Brief Explanation of the TRA, HCTC and RTAA

Programs

Claim for TRA. Part of as-is claimant packet. Brief Explanation of the TRA, (Health Coverage Tax Credit) HCTC and RTAA Programs.

Yes No

FC.0253Special


Claimants05 ETA-857

Claim for TRA. Entitlement to Trade Readjustment Allowance letter. This letter provides the claimant’s separation date, weekly TRA amount, benefit begin and end dates, and the maximum amount payable.

Yes No

FC.0254Special


Claimants05

TRA/RTAA Determination Letter/Notices

Claim for TRA. RTAA claimant application. Yes Yes

Printed: 5/12/2010 1:28 PM Page 307


Number Core Process

SubProcess



Return Expected

FC.0255Special


Application00

ETA-858 / Request by Worker for Training

Approval Allowance while in Training

For TRA. Provides basic information about the training program the claimant has been placed in. Yes No

FC.0256Special


Application00

AWI-2100A / TAA Re-employability Training Plan

For TRA. The claimants training program including the school name and address, type of training, beginning and ending dates of training, and the total cost are included in this plan.

Yes No

FC.0257Special

Programs (TRA)

Submit Continuing


01 De-obligation memo For TRA. Memo provided by the claimant that will terminate their TRA benefits. Yes No

FC.0258Special

Programs (TRA)

Submit Continuing


01 TRA stop benefits memo For TRA. Notification of the stoppage of benefits the claimant. Yes No

FC.0259Special

Programs (TRA)Process RTAA Submit Paystub

01 Request for paystub For TRA. Notification that paystubs have not been received and UI benefits cannot be paid for RTAA. Yes No

FC.0260Special

Programs (DUA)

Special Programs (DUA)

(General)00

UC BULLETIN 1E (REV 10/07)

Provides DUA claimants with essential information about qualifying for and applying for disaster unemployment assistance.

Yes No

FC.0261Special

Programs (DUA)


(General)00 Budget Request Form For DUA. Yes Yes

FC.0262Special

Programs (DUA)


(General)00 DUA Claim Checklist Check off list to help user obtain and process DUA information correctly No No

FC.0263Special


00 AWI UCB/DUA-68 Instructions for filing DUA claims Yes No

FC.0264Special


00 AWI UCB/DUA-68S Instructions for filing DUA claims in Spanish Yes No

FC.0265Special


00 AWI UCB/DUA-68C Instructions for filing DUA claims in Creole Yes No

FC.0266Special


01 Confirmation of declaration For DUA. Yes No

FC.0267Special


04 Initializing Press Release Press Release distributed to media outlets in the affected disaster areas explaining the DUA program. Yes No

Printed: 5/12/2010 1:28 PM Page 308


Number Core Process

SubProcess



Return Expected

FC.0268Special


05 Fact Sheet Form identifying important information about a specific disaster. Yes No

FC.0269Special


06Interstate Coordinator’s

AnnouncementInterstate Coordinator’s Announcement for DUA. Yes No

FC.0270Special


12 AWI UCB/DUA-2Provides DUA claimants with essential information about qualifying for and applying for disaster unemployment assistance.

Yes No

FC.0271Special


14 Procedural Instructions Internal document providing procedural instructions for users Yes No

FC.0272Special


15 Closing Press ReleasePress release distributed to media outlets in the affected disaster areas to explain DUA benefits are ending.

Yes No

FC.0273Special

Programs (DUA)


Determination01 UC310 / Initial DUA Claim DUA claim form to file a claim Yes Yes

FC.0274Special

Programs (DUA)


Determination01

ETA-81 / Initial Application for DUA

Initial application for DUA to provide necessary claimant information. Yes Yes

FC.0275Special

Programs (DUA)


Determination02

UCB-45 Notice of Determination

To inform the claimant the application for DUA was filed past the deadline. Yes No

FC.0276Special

Programs (DUA)


Determination03 UCB-200 Form used to capture statements for adjudication Yes No

FC.0277Special

Programs (DUA)


Determination03

UCB-45 Notice of Determination

To inform the claimant they have not met the employment loss criteria Yes No

FC.0278Special

Programs (DUA)


Determination05

Determination Pending Proof

Request the claimant provide acceptable proof of employment/wages. Yes Yes

FC.0279Special

Programs (DUA)


Determination06 Request proof of wages

To request the Claimant provide acceptable proof of employment/wages. We request proof on monetary determination and give 21-day deadline as well.

Yes Yes

FC.0280Special

Payments


00 EFT Request Form/UCB-36 Claimant EFT information required to initiate EFT. yes yes

FC.0281Special

Payments


00 Warrant Image Copy of cashed warrant received from banking institution yes No

FC.0282Special

Payments


00 Endorsement Form LetterTemplate completed and provided to the claimant requesting the claimant to review the photocopied warrant and determine if the claimant believes the endorsement is a forgery.

yes yes

Printed: 5/12/2010 1:28 PM Page 309


Number Core Process

SubProcess



Return Expected

FC.0283Special

Payments


00Checklist for Competition of

Affidavit for Duplicate Warrant

Form provided to the claimant describing the instructions to complete Form DBF-AA-408, LES Form UCB-15.

yes yes

FC.0284Special

Payments


00Affidavit for Duplicate

Warrant/Form DBF-AA-408, LES Form UCB-15 –

Form provided to the claimant describing the instructions to complete Form DBF-AA-408, LES Form UCB-15.

yes No

FC.0285Special

Payments


00 LES Form UCB-15 Original form completed by the claimant is provided to DFS Yes Yes

FC.0286Special

Payments


00Forgery Packet Cover

LetterInstructions on how to complete the forgery packet Yes No

FC.0287Special

Payments


00Form DBF-AA-40 LES Form UCB-39 Affidavit

Attesting to ForgeryAffidavit Attesting to Forgery completed by the claimant yes yes

FC.0288Special

Payments


00Desk Pay Order Card/UCB-

61Form completed by the claimant or Hubs to amend the claimant’s certification. yes yes

FC.0289Special

Payments


00 UC2000 Form completed describing why the claimant was paid incorrectly. yes No

FC.0290Special

Payments


00Beneficiary Affidavit Cover

LetterProvides instruction to the beneficiary on the steps required to complete the beneficiary affidavit. yes No

FC.0291Special

Payments


00 Beneficiary Affidavit Beneficiary affidavit form completed by the claimant's beneficiary. yes yes

FC.0292Special

Payments


00Amendment Request Form/1009G – 1099

Claimant completes to request an amendment to their 1099 Yes Yes

FC.0293Special

Payments


00Child Support Deduction

FormProvides the percentage amount of benefits to deduct, increase, or delete from a claimant’s UI benefit. No No

FC.0294Special

Payments


00 UCB87/UCB88UCB87 is the child support determination and the UCB88 is a child support redetermination. The form advises the percentage of child support being deduction from the claimant’s UI benefits.

Yes No

FC.0295Special

Payments


00 Journal Transfer Form Includes the week ending date and the total of child support deducted from all UI claims the previous week Yes No

FC.0296Special

Payments


00

Supplemental STC Employer Weekly

Certification/UCB/STC2148 SUPP

For STC Form completed by the Employee and submitted by the Employer if the original certification form was not provided.

Yes Yes

FC.0297Special

Payments


00Weekly Claim

Certification/UCB60S For STC. Blank certification form included in the Employee manual as a sample. Yes No

Printed: 5/12/2010 1:28 PM Page 310


Number Core Process

SubProcess



Return Expected

FC.0298Special

Payments


00

Local Office Weekly Certification for Short Time

Compensation Participants/UCB61

For STC. Completed when an Employee has not worked at least 40% of their available hours in a given week

Yes Yes

FC.0299Special

Payments


00 1099 Response Letter Letter advising 1099-G amount provided is correct and attaching pay history Yes No

FC.0300Special

Payments


00Affidavit for Duplicate Warrant return letter

affidavit is not completed correctly and must be returned to claimant yes yes

FC.0301Special

Payments


00Forgery Packet Return

LetterPacket is returned due to incompletion or comptroller needs additional info from claimant yes yes

FC.0302Special

Payments


00Beneficiary Letter Denying

Payment Claimant did not claim weeks prior to death so beneficiary is not due money yes No

FC.0303Special

Payments


00charge back letter from

legalClaimant filed forgery affidavit and was issued replacement check and then discovered that claimant did cash the warrant in question and now has overpayment

yes yes

FC.0304Special

Payments


00 duplicate warrant letter letter again advising claimant not to cash original warrant if received as stop has been issued yes No

FC.0305Special

Payments


00UCB-31 Request for

Special Warrant Processingwarrant needs to be pulled from mail out and handled specially No No

FC.0306Special

Payments


00Cancel Claim Response

LetterClaimant requests cancellation of ui claim and Agency issues response yes No

FC.0307Special

Payments


00Cancel Claim Response

Letter (Military)Claimant requests cancellation of military claim and agency issues response yes No

FC.0308Special

Payments


00UCB/DUA-60 / DUA Weekly

Claim CertificationDUA weekly certification form Yes Yes

FC.0309Special

Payments


00UCB/DUA-61/ DUA Local

Office Weekly Claim Certification

DUA weekly certification form Yes Yes

FC.0310Special


00 AWI UCB/DUA-61 DUA weekly claim certification Yes Yes

FC.0311Special


00Claimant STC

Certification/UCB-61STC Claimant Certification form provided to certify weeks. yes yes

FC.0312Special


01Claimant Certification/UCB-

60Weekly Claim Certification yes yes

FC.0313Special


02Certification Return

Letter/UCB-70Additional information needed on certification yes yes

Printed: 5/12/2010 1:28 PM Page 311


Number Core Process

SubProcess



Return Expected

FC.0314Special


00 EFT Reject Notification Letter to claimant advising bank did not authorize information provided for EFT yes No

FC.0315 AppealsAppeals

(General)00 UCA-02N Notice of In-Person Hearing Yes No


(General)00 UCA-03TN Notice of Telephone Hearing Yes No


(General)00 UCA-04N Pre-hearing In-Person Conference Notice Yes No


(General)00 UCA-05TN Pre-hearing Telephone Conf Notice Yes No


(General)00 UCA-06N Consolidated Case Notice of Hearing claimant List Yes No


(General)00 UCA-07N Remand-Revert In-Person Notice of Hearing Yes No


(General)00 UCA-07TN Remand-Revert Telephone Notice of Hearing Yes No


(General)00 UCA-08N Add'l Docs Mailed Yes No


(General)00 UCA-09D Regular Decision Yes No


(General)00 UCA-09DD Draft Decision No No


(General)00 UCA-10D Proposed Corrected Decision Yes No


(General)00 UCA-11D Corrected Decision Yes No


(General)00 UCA-12D Recision Decision Yes No


(General)00 UCA-14D Atty Fee Approval Decision Yes No


(General)00 UCA-15D Reinstated Decision Yes No


(General)00 UCA-16D Lack of Jurisdiction Dismissal Decision Yes No


(General)00 UCA-17D Failure to Prosecute Dismissal Decision Yes No


(General)00 UCA-18D Withdrawal Decision Yes No


(General)00 UCA-19D Dismissal Without Prejudice Decision Yes No


(General)00 UCA-20D Narrated Dismissal Decision Yes No


(General)00 UCA-20DD Decision Certification letter Yes No


(General)00 UCA-25C Good Cause-Proceed w Appellant Yes No

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Number Core Process

SubProcess



Return Expected


(General)00 UCA-26C Notice of Continuance Yes No


(General)00 UCA-26CR Reschedule Hearing Cover Yes No


(General)00 UCA-27C Postponement Worksheet Yes No


(General)00 UCA-28CS Continuance Denied SF Yes No


(General)00 UCA-29CL Continuance Denied LF Yes No


(General)00 UCA-62S Cover Letter-Er Subpoena Yes No


(General)00 UCA-63S In-Person Witness Subpoena Yes No


(General)00 UCA-64S Telephone Witness Subpoena Yes No


(General)00 UCA-65S Subpoena Duces Tecum & Witness Yes No


(General)00 UCA-66S Subpoena Duces Tecum Yes No


(General)00 UCA-67S Subpoena Duces Tecum (Mail Docs) Yes No


(General)00 UCA-68S Subpoena for Deposition Yes No


(General)00 UCA-69S Subpoena for Discovery Yes No


(General)00 UCA-70S Witness Fee Invoice Yes Yes


(General)00 UCA-71S Order To Quash Subpoena Yes No


(General)00 UCA-72S Order Denying Motion to Quash Yes No


(General)00 UCA-73S Witness Address Request Yes No


(General)00 UCA-74I Order of Expedited Discovery Yes No


(General)00 UCA-75 Remand-Revert File Cover No No


(General)00 UCA-77 District Office File Request No No


(General)00 UCA-78M Tape Certification Letter Yes No


(General)00 UCA-79M Tape Purged Letter Yes No


(General)00 UCA-80M UAC Tape Request Yes No

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Number Core Process

SubProcess



Return Expected


(General)00 UCA-81M Check Deposit Form No No


(General)00 UCA-82M RecDec Worksheet Yes No


(General)00 UCA-83M Appeals Letterhead Yes No


(General)00 UCA-84M Appeals Memo Yes No


(General)00 UCA-85M Fax Cover Sheet Yes No


(General)00 UCA-86M Tape Invoice-Employer Yes No


(General)00 UCA-87M Tape Cover Letter-Employer Yes No


(General)00 UCA-88M Tape Cover Letter-Claimant Yes No


(General)00 UCA-89M Weekly Scheduling Plans No No


(General)00 UCA-90M EMPLOYER LETTER - PENDING CASES Yes No


(General)00 UCA-91M CLAIMANT LETTER - PENDING CASES Yes No


(General)00 UCA-92M TELEPHONE LOG No No


(General)00 X-30SD SD Acknowledgement Letter Yes No


(General)00 X-30SDJP SD Joined Party Order Yes No


(General)00 X-31SD SD Transmittal to SD Memo No No


(General)00 X-32SD SD Order to Show Cause Yes No


(General)00 X-33SD SD Cause Shown Letter Yes No


(General)00 X-34SD SD Failure to Prosecute RecOrd of Dismissal Yes No


(General)00 X-35SD SD Recommended Order Yes No


(General)00 X-35SDD SD Draft RecOrd Yes No


(General)00 X-36SD SD In-Person Hearing Notice Yes No


(General)00 X-37SD SD Telephone Hearing Notice Yes No


(General)00 X-38SD SD Final Order Yes No

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Number Core Process

SubProcess



Return Expected


(General)00 X-39SD SD Final Short Order Yes No


(General)00 X-39SDE SD Final Order-Exceptions Rec'd Yes No


(General)00 X-40SD SD Lack of Jurisdiction Recommended Order Yes No


(General)00 X-41SD SD Lack of Jurisdiction Final Order Yes No


(General)00 X-42SD SD DWOP Final Order Yes No


(General)00 X-43SD SD Final Order-Withdrawal Yes No


(General)00 X-44SD SD Failure to Prosecute Final Order Dismissal Yes No


(General)00 X-45SD SD Remand Order Yes No


(General)00 X-46SD SD In-Person Witness Subpoena Yes No


(General)00 X-47SD SD Subpoena Duces Tecum Yes No


(General)00 X-48SD SD Telephone Witness Subpoena Yes No


(General)00 X-49SD SD Telephone Hearing Subpoena Duces Tecum Yes No


(General)00 X-50SD SD Notice of Continuance Yes No


(General)00 X-51SD SD Recision of Recommended Order Yes No


(General)00 X-52SD SD Tape Letter-Prepare Transcript Yes No


(General)00 X-53SD SD Clerk of Court Ltr-Appeal Copy Yes No


(General)00 X-54SD SD Attorney Letter-Court Case Yes No


(General)00 X-55SD SD Prehearing Order Yes No


(General)00 X-56SD SD Clerk of Crt Ltr-Record Enclosed Yes No


(General)00 X-57SD SD Final Order Cover Sheet Yes No


(General)00 X-58SD SD Tape Certification Letter Yes No


(General)00 X-59SD SD Witness Invoice Yes No


(General)00 X-60SD SD Court Index and Letter Yes No

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Number Core Process

SubProcess



Return Expected


(General)00 X-61SD SD RecOrd Cover Sheet Yes No


(General)00 X-61SDD SD RecOrd of Dismissal Cover Sheet Yes No


(General)00 X-62SD SD OLDER CASE LETTER Yes No


(General)00 X-65SD SD Docket Sheet Yes No


(General)00 YUCA-13D DUA Decision Yes No


(General)00 YUCA-21D DUA Failure to Prosecute Yes No


(General)00 YUCA-22D DUA Lack of Jurisdiction Yes No


(General)00 YUCA-23D DUA Withdrawal Yes No


(General)00 YUCA-24D DUA Narrated Dismissal Decision Yes No


(General)00 Z-UCA1 DOCKET SHEET No No

FC.0416 AppealsBenefit Appeals

Intake01 Unknown

Mail and faxed documents are sent from a variety of sources. These documents may be appeals, associated documents, requests for information, or any of a number of other document types. The document and its container (envelope, fax cover sheet, etc) are at

Yes No


Intake03 Tracking Document

Word Template on Mail Clerk's Computer. Contains the Tracking #, along with basic information from the envelope or package.

No No


Intake03 Tracking Document

Word Template on Mail Clerk's Computer. Contains the Tracking #, along with basic information from the envelope or package.

No No


Intake04 Translation

When a document is received in a language other than English, the contents are translated and attached to the original.

No No


Intake12

IAP - Intranet IAP Intranet Print

Screen print of a record submitted via the Internet Appeals application. No No

FC.0421 Appeals Scheduling 02 Ad-Hoc To allow the parties to have discovery by issuing subpoenas and other discovery requests. Yes No

FC.0422 Appeals Scheduling 03 Ad-Hoc To request an interpreter to support a hearing on an “as needed” basis. No No

FC.0423 Appeals Scheduling 03 Non-Accept LetterA letter based on a Word Template informing the “appellant” that the appeal is not being accepted. Primarily used when there is no adverse determination to be appealed.

Yes No

FC.0424 Appeals Scheduling 03 Non-Acceptance LetterCreated from a Word Template stored locally. Informs the Appellant that their appeal is not valid (usually because there is no adverse decision for them to appeal).

Yes No

FC.0425 Appeals Scheduling 03 Notice To inform parties to an appeal a hearing has been scheduled. Yes No

FC.0426 Appeals Scheduling 03 Notice To provide pertinent documents to parties to an appeal. Yes No

FC.0427 Appeals Scheduling 08 Address Error Log ReportPrinted from the UC Mainframe via overnight Batch Print for all Appeals entered into the BQ71. Represents the results of a failed address cross match between the UC system and the SunTax system.

No No

FC.0428 Appeals Scheduling 08 UCA1Docket Sheet. Printed from the UC Mainframe via overnight Batch Print for all Appeals entered into the BQ71. Acts as the cover/tracking sheet for activity on the appeal.

No No

FC.0429 Appeals Scheduling 08 UCB11Wage Transcript. Printed from the UC Mainframe via overnight Batch Print for all Appeals entered into the BQ71.

No No

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Number Core Process

SubProcess



Return Expected

FC.0430 Appeals Scheduling 08 UCB45 Determination(s). Printed from the UC Mainframe via overnight Batch Print for all Appeals entered into the BQ71.

No No

FC.0431 Appeals Scheduling 09 Determination File A copy of all documents used by the Adjudicator in making the original determination. No No

FC.0432 Appeals Scheduling 13 BF01Overpayment History. Used for Overpayment Appeals. Printed from the UC Mainframe System. Attached to case file.

No No

FC.0433 Appeals Scheduling 13 BOSS Calculation SheetOverpayment Calculation. Used for Overpayment Appeals. Printed from the BOSS System. Attached to case file.

No No

FC.0434 Appeals Scheduling 13Determination/Redetermina

tion RequestRequest for Determination or Redetermination. Printed from the Imaging System. Attached to case file. Yes No

FC.0435 Appeals Scheduling 13 UCA1Docket Sheet. Printed from the Appeals Application (when no BQ71 exists). Acts as the cover/tracking sheet for activity on the appeal.

No No

FC.0436 Appeals Scheduling 13 UCB11 Wage Transcript. Printed from the UC Mainframe System. Attached to case file. No No

FC.0437 Appeals Scheduling 13 UCB45 Determination(s). Printed from the UC Mainframe System. Attached to case file. No No

FC.0438 Appeals Scheduling 13 UCB67Wage Determination. Used for Wage Determination and Child Support Appeals. Printed from the UC Mainframe System. Attached to case file.

No No

FC.0439 Appeals Scheduling 13 UCB87Child Support Determination. Used for Child Support Appeals. Printed from the Imaging System. Attached to case file.

Yes No

FC.0440 Appeals Scheduling 13 UCO15Overpayment Determination. Used for Overpayment Appeals. Printed from the BOSS System. Attached to case file.

No No

FC.0441 Appeals Scheduling 15 Court Order Request MemoWord Template generated from within the Appeals Application. Requests a copy of the original Child Support Court Order

No No

FC.0442 Appeals Scheduling 18 Label SheetA 2x10 Label Sheet printed in the same order as the Transmittal Sheet. Each line contains two labels for each case. The left side label contains a bar code of the docket number, the docket number, and the last name of the appellant. The right side contain

Yes No

FC.0443 Appeals Scheduling 18 UABAR075 - TransmittalA listing of all docketed cases for a particular field office. Used to validate the transfer of Case Files from the Clerk's Office to the Field Offices.

Yes No

FC.0444 Appeals Scheduling 23 Case FileA printed copy retrieved from the Imaging System of all documentation related to the prior hearing/decision.

Yes No

FC.0445 Appeals Scheduling 23 Request for Reopening The original document (or a print of the web form) requesting the reopening of a prior hearing/decision. Yes No

FC.0446 Appeals Scheduling 25 Non-Acceptance LetterCreated from a Word Template stored locally. Informs parties that their request is not valid (usually because there is no adverse decision for them to reopen).

Yes No

FC.0447 Appeals Scheduling 27Recision Decision

WorksheetWord Template within the Appeals Application. Contains information about a Request for Reopening which has been granted.

No No

FC.0448 Appeals Scheduling 29Recision Decision

WorksheetWord Document attached to email sent to Clerk’s Office informing them that a Request for Reopening has been accepted.

Yes No

FC.0449 Appeals Scheduling 30 Case FileAll documents previously imaged as part of the original hearing/decision are printed from the Imaging System.

Yes No

FC.0450 Appeals Scheduling 33 Recision Decision Letter Letter to the Requestor informing them that the Request to Reopen has been granted. Yes No

FC.0451 Appeals Scheduling 38 Remand Order An order for a Remand received from UAC or DOL and is copied for internal distribution. Yes No

FC.0452 Appeals Scheduling 39 Case FileAll documents previously imaged as part of the original hearing/decision are printed from the Imaging System.

Yes No

FC.0453 Appeals Scheduling 41 UCA1Docket Sheet. Printed from the Appeals Application. Acts as the cover/tracking sheet for activity on the appeal.

Yes No

FC.0454 Appeals Scheduling 44 Excel TemplateMechanism used by the Program Specialist to track requests for redetermination/investigation sent to the Adjudication Hubs.

No No

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Number Core Process

SubProcess



Return Expected

FC.0455 Appeals Scheduling 46 Excel TemplateMechanism used by the Program Specialist to track requests for redetermination/investigation sent to the Adjudication Hubs.

No No

FC.0456 Appeals Scheduling 48 UCA1Docket Sheet. Printed from the Appeals Application. Acts as the cover/tracking sheet for activity on the appeal.

Yes No

FC.0457 Appeals Scheduling 01,11 Appeal The original document (or a print of the web form) requesting an appeal of a prior determination. Yes No

FC.0458 Appeals Hearing 03 Screen ShotUsed to route papers to the correct field office. The Case Screen-Case Tab is printed for unscheduled cases, the Case Screen-Hearing Tab is printed for scheduled cases.

Yes No

FC.0459 Appeals Hearing 04 Ad-Hoc To request interpreter services Yes No

FC.0460 Appeals Hearing 09 Withdrawal Decision A formal decision withdrawing the appeal based on a request from the Appellant. Yes No

FC.0461 Appeals Disposition 00Appellee Good Cause;

Proceeding with AppellantUsed when the Appellee has demonstrated good cause for a postponement, but there are issues that can be dealt with concerning the Appellant.

Yes No

FC.0462 Appeals Disposition 00Cover Letter for Subpoenas Requested by an Employer

Cover letter for subpoenas requested by an employer. Includes explanation of witness fee arrangement. Yes No

FC.0463 Appeals Disposition 00Denial of Postponement (Short & Long Forms)

Used to deny a motion for postponement. Yes No

FC.0464 Appeals Disposition 00 Notice of Continuance Notice to parties that a scheduled hearing has been postponed. Yes No

FC.0465 Appeals Disposition 00Notice of Pre-Hearing

Telephone ConferenceNotice to Parties that a pre-hearing conference will be held to handle pre-hearing motions. Yes No

FC.0466 Appeals Disposition 00Notice of Rescheduled

HearingAlternate form of the Notice of Continuance. Used when the Continuance is granted concurrently with a postponement request.

Yes No

FC.0467 Appeals Disposition 00Order on Motion to Quash

SubpoenaUsed to deny a request to quash a subpoena. Yes No

FC.0468 Appeals Disposition 00 Order to Quash Subpoena Used to deny a request for a subpoena. Yes No

FC.0469 Appeals Disposition 00Postponement

Request/Motion WorksheetInstructions for the Deputy Clerk concerning the handling of a postponement/continuance. No No

FC.0470 Appeals Disposition 00Request for Correct

Address of Subpoenaed Witness

Used when the claimant’s witness fee is returned as undeliverable. Sent to the claimant. Yes No

FC.0471 Appeals Disposition 00Ruling On Request for

Attorney FeesBy law, the Referee must rule on any attorney’s fees charged to the claimant. Yes No

FC.0472 Appeals Disposition 00Subpoena Duces Tecum –

TelephoneOrder to compel a witness to appear and provide documents at a hearing (Telephone and In-Person versions).

Yes No

FC.0473 Appeals Disposition 00 Subpoena for Deposition Order for an in-person deposition as part of discovery or in-lieu of presence at the hearing. Yes No

FC.0474 Appeals Disposition 00 Subpoena for DiscoverySubpoena requiring the production of documents, but not the presence of a witness at the hearing (Regular and Expedited versions).

Yes No

FC.0475 Appeals Disposition 00Telephone Witness

SubpoenaOrder to compel a witness to appear at a hearing (Telephone and In-Person versions). Yes No

FC.0476 Appeals Disposition 00 Witness Fee Invoice Document provided to a witness to allow for reimbursement for witness fees. Yes Yes

FC.0477 Appeals Disposition 02 MemoTo generate a notice, based on predetermined timing mechanisms, to track decisions throughout the process to include escalation for untimely actions.

Yes No

FC.0478 Appeals Disposition 05 Notice To inform parties to an appeal of a decision in their case. Yes No

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Number Core Process

SubProcess



Return Expected

FC.0479 Appeals Disposition 13 AWI Form UCA Bulletin 6EIncluded in each mailing is a copy of a pamphlet providing additional information for the parties regarding the hearing and their rights. The pamphlet also includes text, in multiple languages, informing the recipient that the pamphlet includes important

Yes No

FC.0480 Appeals Disposition 13 Notice of HearingA Notice of Hearing is mailed to all parties to inform them of the date/time of the hearing as well as to provide copies of all case documentation.

Yes No

FC.0481 Appeals Disposition 16 UABAR005Hearing Schedule – Printed from the Appeals Application contains basic case information about all cases scheduled for a particular week for a given referee.

Yes No

FC.0482 AppealsRecision Decision

03 NoticeTo inform the UAC that a request to reopen a case has been denied by AWI (this will automatically create an appeal to UAC).

Yes No


03 NoticeTo inform parties a request for reopening was not accepted because the case in question had not been adverse to the appellant.

Yes No


03 Notice To inform parties a request for reopening was accepted. Yes No


03 Notice To inform AWI’s Adjudication Hub a request for reopening was accepted. No No

FC.0486 Appeals Remand 02 MemoTo inform the Referee Trainer or Administrator a Remand Order involving a procedural error has been received from the UAC.

No No

FC.0487 Appeals Remand 05Decision of Appeals

RefereeA written summary of the Case, the hearing, and the referee's decision. The are a number of templates used based on the type of decision being rendered, but all are substantially the same.

Yes No

FC.0488 Appeals Remand 14Corrected Decision of

Appeals RefereeA corrected Decision. Only details the changes from the original. Yes No

FC.0489 Appeals Remand 19 Decision Denying Petition A Decision detailing that a Petition for Corrected Decision is being denied. Yes No

FC.0490 Appeals Remand 21Proposed Corrected Decision of Appeals

Referee

A proposed Corrected Decision. Only details the changes from the original. Sent to the parties for review and possible objection.

Yes No

FC.0491 Appeals Remand 24Corrected Decision of

Appeals RefereeA corrected Decision. Only details the changes from the original. Yes No

FC.0492 Appeals Withdrawal 02 Notice To inform parties to an appeal regarding the disposition of a Withdrawal request. Yes No

FC.0493 Appeals Withdrawal 06 Show Cause Show Cause Order Yes No

FC.0494 Appeals Withdrawal 08 Notice of Hearing Notice of Hearing for Special Deputy appeal Yes No

FC.0495 Appeals Withdrawal 13 Proposed Order Proposed Special Deputy Order Yes No

FC.0496 Appeals Withdrawal 19 Exceptions Exceptions filed by parties to a Proposed Special Deputy Order Yes No

FC.0497 Appeals Withdrawal 20 Counter-Exceptions Counter-Exceptions filed by parties to Exceptions filed by parties to a Proposed Special Deputy Order No Yes

FC.0498 Appeals Withdrawal 21 Briefs in Opposition Briefs in Opposition filed by parties to Counter-Exceptions (Proposed Special Deputy Orders) Yes No

FC.0499 AppealsCorrected Decision

(Request)03 Notice To inform interested parties a request to correct a pre-existing decision has been denied. Yes No

FC.0500 AppealsCorrected Decision

(Request)04 Notice To inform interested parties a correction to a prior decision has be made. Yes No

FC.0501 AppealsCorrected Decision (Petition)

02 Word Template or Form Captures details of any attempt to contact an appellant No No

Printed: 5/12/2010 1:28 PM Page 319


Number Core Process

SubProcess



Return Expected


03 Notice To inform interested parties a request to correct a pre-existing decision has been denied. Yes No


04 Invoice Invoice created when an employer requests a copy of the Audio record of a hearing. Yes No


04 NoticeTo inform interested parties of a proposed correction to a prior decision and to provide an opportunity for the parties to object and request another hearing.

Yes Yes


05 Notice To inform affected parties of a correction to a pre-existing decision. Yes No


08 Certification LetterWord Template printed from the Appeals Application to accompany an audio record CD. The letter certifies that the attached recording is a true and correct copy.

Yes No


08 Cover Letter Word Template printed from the Appeals Application to accompany an audio record CD. Yes No


12 Survey Survey form sent to selected Appellants used to measure customer satisfaction levels. Yes Yes

FC.0509 Appeals Special Deputy 02 NoticeTo inform appellants an appeal appears to be filed late (untimely) and to provide an opportunity for the appellant to explain why the appeal should be considered.

Yes No

FC.0510 Appeals Special Deputy 03 Ad-Hoc To provide an opportunity to an appellant to show good reason for a late appeal filing. Yes No

FC.0511 Appeals Special Deputy 03 Notice To inform interested parties to an appeal a case has been docketed for a hearing. Yes No

FC.0512 Appeals Special Deputy 03 Notice To inform all parties that an additional party has been joined to the case. Yes No

FC.0513 Appeals Special Deputy 06 Ad-HocTo provide an opportunity for parties to a Special Deputy appeal to submit their suggested findings in support of their positions.

Yes No

FC.0514 Appeals Special Deputy 08 Notice To communicate to Special Deputy parties a Recommended Order. Yes No

FC.0515 Appeals Special Deputy 09 Ad-Hoc To provide parties an opportunity to take exceptions to a proposed Recommended Order. No Yes

FC.0516 Appeals Special Deputy 10 Ad-Hoc To provide parties an opportunity to file counter-exceptions to exceptions filed by another party. No Yes

FC.0517 Appeals Special Deputy 11 Ad-Hoc To provide parties an opportunity to oppose counter-exceptions filed by another party. Yes No

FC.0518 Appeals Special Deputy 17 Notice To inform parties to a Special Deputy appeal of a Final Order (decision). Yes No

FC.0519 AppealsFederal Quality

Reporting04 Memo To inform senior management of the audit results. No No

FC.0520 Audit


Reviews

03Claimant Questionnaire

FormTo request information from the claimant regarding the claim being audited (Claimant Questionnaire). Yes Yes

FC.0521 Audit


Reviews

04 Wage Verification Form To request information from the Employer regarding the claim being audited (Wage Verification Form). Yes Yes

Printed: 5/12/2010 1:28 PM Page 320


Number Core Process

SubProcess



Return Expected

FC.0522 Audit


Reviews

05 School Verification Form To request information from a third-party regarding the claim being audited (School Verification Form, Work Search Verifications).

Yes Yes

FC.0523 Audit


Reviews

05Job Search Verification

Form - Private Search FirmTo request information from a third-party regarding the claim being audited (School Verification Form, Work Search Verifications).

Yes Yes

FC.0524 Audit


Reviews


Form - Labor OrganizationTo request information from a third-party regarding the claim being audited (School Verification Form, Work Search Verifications).

Yes Yes

FC.0525 Audit


Reviews


Form - Potential Employer To request information from a third-party regarding the claim being audited (School Verification Form, Work Search Verifications).

Yes Yes

FC.0526 Audit


Reviews

08 Improper Payment MemoTo notify the Adjudication Hub Supervisor and/or AWI Management of an improper payment for appropriate corrective action.

No No

FC.0527 AuditBTQ - Quarterly

Reports05 Failing Score Memo To notify the Adjudication Hub Supervisor of a failing score on one of his or her adjudicators. No No

FC.0528Customer



00 Records Release Form used to request the release of records. Yes Yes

FC.0529Customer



00 AWI AWA01 Notarized authorization from third party Yes Yes

FC.0530Customer



00 AWI EWC - DWC 30 Request for Unemployment Compensation Information. Yes Yes

FC.0531Customer



00 No record on File Notification to the requestor describing there are no records in the system associate with the request. Yes No

FC.0532Customer



00Information Request (Ad-

Hoc)Provide requested Information to requestor Yes No

FC.0533Customer



00 Request Outcome Notice Notification to the requestor of the outcome of the request for action Yes No

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Number Core Process

SubProcess



Return Expected

FC.0534Customer



00 No record on File Notification to the requestor describing there are no records in the system to associate with the request. Yes No

FC.0535Customer



00 W-9 Request for Taxpayer Identification Number and Certification Yes Yes

FC.0536Customer



00 Ad-Hoc Validate Request (inform requestor that request is denied) Yes No

FC.0537Customer



08 Invoice Form sent to requestor advising amount charged for copies Yes Yes

FC.0538Customer



11Requested for Information

Cover LetterApplies to the claimant history, employment history, payment history, and account history reports. Yes No

Printed: 5/12/2010 1:28 PM Page 322

Unemployment Compensation Project - Phase 2Interfaces

Number Core Process

SubProcess


IR.0001 Claims Claims (General)Claims Information (AWI-IVR)

The system shall support the exchange of information with an Interactive Voice Response (IVR) system for both initial, continued, and informational claims.

Ad-Hoc

IR.0002 Claims Claims (General)Occupation Code Information (USDOL O*NET)

The system shall support the validation of occupation codes via the US Department of Labor O*NET system.

Ad-Hoc

IR.0003 Claims Claims (General)Child Support Information (DOR-CAMS)

The shall support the exchange of claimant, child support deduction, and child support payment information with the Department of Revenue CAMS.

Monthly

IR.0004 Claims Submit ClaimFlorida Driver's License Validation (FL DHSMV)

The system shall support the exchange of information with the Department of Highway Safety and Motor Vehicles (DHSMV) system to validate the claimant's identity using their Florida driver's license number. The interface should occur when an account is being created/maintained (if the DL# is changed).

Ad-Hoc

IR.0005 Claims Submit Claim Employment and Wage Records (FCCC)

The system shall support the exchange of information with the Federal Centralized Claims to receive Military and Federal (UCX/UCFE) employer and wage records that become associated with a claim during the initial claims process. The FCCC is the official source of wage and separation information for both UCX and UCFE programs.

Daily

IR.0006 Claims Submit ClaimEmployment and Wage Records (FEDES)

The system shall support the exchange of information with the Federal Employment Data Exchange System (FEDES), a pilot initiative that provides information on federal employment to participating states to help them meet their reporting requirements.

Daily

IR.0007 Claims Save [Claim]

Alien Worker Eligibility (INS Systematic Alien Verification for Entitlements (SAVE))

The system shall support the exchange of information with the U.S. Immigration & Naturalization Service (INS). The INS is currently using the SAVE automated (for Online Primary Verification) and manual (for Online Secondary Verification) processes to provide federal, state, and local benefit issuing agencies and institutions with information which will assist them in determining an individual’s eligibility under Title IV of PRWORA.

Ad-Hoc

IR.0008 Adjudication



Related Issues

Incarcerated Persons List (DOC)

The system shall support the exchange of information with the Florida Department of Corrections (DOC) to provide a list of people who are incarcerated in a Florida correctional facility that can be matched with current claimant records to determine if claims are being paid in error.

Weekly

IR.0009 Adjudication



Related Issues

County Correctional Facilities Incarcerated Persons List (Various Systems)

The system shall support the exchange of information with the county-level incarceration facilities to provide a list of people who are incarcerated in a county correctional facility that can be matched with current claimant records to determine if claims are being paid in error. (proposed)

Weekly

IR.0010Benefit Payment

ControlLottery

State-Owed Debts (Lottery)

The system shall support the exchange of information with external systems as necessary to provide a listing of all active state-owed debts (overpayments).

Monthly

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Number Core Process

SubProcess



ControlNew Hire Audit New Hire (FL DOR)

The system shall support the exchange of information with external systems as necessary to retrieve information on reported new hires.

Monthly


ControlNew Hire Audit New Hire (US HHS)

The system shall support the exchange of information with external systems as necessary to retrieve information on reported new hires.

Monthly


ControlOverpayment

Write-OffOverpayment Write-Off Export (DFS - FLAIR)

The system shall provide a mechanism for exporting the overpayment records which are to be written-off in the approved file format.

Quarterly


ControlDeath Audit

Death Records (DOH - Vital Statistics)

The shall support the exchange of information with external systems as necessary to capture records of recently deceased persons.

Weekly

IR.0015Special

Programs (TRA)Enter Petition TRA Petition (USDOL) The system shall provide the ability to retrieve TRA Petitions from the US DOL. Daily

IR.0016Special


ApplicationHCTC (IRS)

The system shall support the exchange of HCTC data for TRA eligibility information via the IRS system.

IR.0017Special


EFT Banking Information (AWI Banking Institution)

The system shall provide the ability for transmission of banking information via AWIs banking institution.

Ad-Hoc

IR.0018Special


Debit Card Data (ACS)The system shall support the exchange of information with the ACS Debit Card system (e.g. customer file, payment file, and reject file).

Daily

IR.0019Special


EFT Data (EFT Vendor - ACH.PPD Format)

The system shall provide the ability to exchange EFT payment information with the Electronic Funds Transfer (EFT) vendor.

Daily

IR.0020Special


Bank Routing Information (Federal Reserve E-Payment Routing Directory)

The system shall exchange information with the federal reserve e-payment routing directory to identify the banking institutions with their corresponding routing numbers.

Ad-Hoc

IR.0021Special


Bank Account Validation (EFT - Vendor)

The system shall support the exchange of information with banking institutions to validate claimant provided bank account information when the claimant has chosen to accept benefit payments via Electronic Funds Transfer (EFT).

Ad-Hoc

IR.0022Special


Warrant Images (AWI Banking Institution)

The system shall provide the ability for retrieval of cashed warrant images from the AWI Banking Institution.

Ad-Hoc

IR.0023Special

Payments


1099 (IRS)The shall support the exchange of information with external systems as necessary for the transmission of UC 1099 data information.

Annually

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Number Core Process

SubProcess


IR.0024 AppealsAppeals

(General)Audio Records (Manual Export)

The system shall support the exchange of information with a digital audio system to allow user and external customers to download audio files, on demand, from the application/Internet.

Ad-Hoc

IR.0025 Appeals HearingAudio Records (Digital Audio Recording System - DARS)

The system shall support the exchange of information with a digital audio system to allow the import and storage of digital audio files as part of each appeal case.

Ad-Hoc

IR.0026 Appeals Special DeputySpecial Deputy Orders (AWI Internet)

The system shall support the exchange of information to export information to the AWI Intranet for Special Deputy Orders and Labor reports / statistics.

IR.0027 Audit Audit (General)

Data Validation Upload (Unemployment Insurance Electronic Entry System - UIEES)

The system shall provide a mechanism to generate data validation extracts for Federal Data Validation.

Monthly

IR.0028 Audit


Reviews

BAM Download (UIEES)The shall support the exchange of information with external systems as necessary to retrieve selected cases for BAM audit. (Current)

Weekly

IR.0029 Audit


Reviews

BAM Upload (UIEES)The shall support the exchange of information with external systems as necessary to report investigation results for completed cases. (Proposed)

Ad-Hoc

IR.0030 AuditBTQ - Quarterly

ReportsBTQ Upload (UIEES)

The shall support the exchange of information with external systems as necessary to report review results based on two agreeing scores (Quarterly Reports). (Proposed)

Ad-Hoc

IR.0031 AuditBTQ - Data Validation

Population Validation Download (UIEES)

The shall support the exchange of information with external systems as necessary to retrieve selected populations for data validation. (Proposed)

Ad-Hoc

IR.0032 AuditBTQ - Data Validation

Population Validation Upload (UIEES)

The shall support the exchange of information with external systems as necessary to report validation results for completed populations. (Proposed)

Ad-Hoc

IR.0033 Common CommonSSN Validation (Social Security Administration)

The system shall support the exchange of information to validate a claimant's identity using their Social Security Number (SSN). The interface should occur when an account is being created/maintained (if the SSN is changed). Inability to validate an SSN would make a claimant ineligible.

Ad-Hoc

IR.0034 Common CommonWarrant Payment Information (DFS - FLAIR)

The system shall support the exchange of warrant, funds release, and warrant cancellation information with the Department of Financial Services (DFS) system.

Daily

IR.0035 Common CommonEmployer/Employee Information (DOR - SUNTAX)

The system shall support the exchange of employer, wage, and employer chargeability information with the Department of Revenue's (DOR) System for Unified Taxation (SUNTAX) system.

Ad-Hoc

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Number Core Process

SubProcess


IR.0036 Common CommonClaims/Claimant Information (ICON)

The system shall support the exchange of UC program, employer, wage, determination, and state-to-state charge information with the Interstate Connection (ICON) system to allow the exchange of data between states. A vendor (currently ACS) provides 'model code' which states use for interface, re-write, or incorporating the requirements to state specific benefit delivery systems. States are responsible for their own enhancements and maintenance.

Ad-Hoc

IR.0037 Common CommonClaimant Information (AWI-EFM

The system shall support the exchange of claimant (PREP, REA, TRA, Veteran, Job Service Registration, etc.) and Labor Market statistics information with the Agency for Workforce Information’s (AWI) Employ Florida Marketplace (EFM) system. (A full registration in the workforce system is required as part of filing a claim)

Ad-Hoc

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