Units - Level 3 Diploma in Customer Service - Level 3 Diploma in... · Level 3 Diploma in Customer Service QCF ... Organise and deliver customer service (5C) ...

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    30-Jan-2018

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  • TheLearningStation439GreenLanesHaringeyLondoncourses@thelearningstation.co.ukN41HA 08450268402

    Level3DiplomainCustomerServiceQCF

    Learnersmustachieveatleast55Credits

    Mandatory Units from Group ALearnersmustcompleteallunitswithinGroupA

    Organiseanddelivercustomerservice(5C)

    Understandthecustomerserviceenvironment(5C)

    Understandcustomersandcustomerretention(4C)

    Resolvecustomersproblems(4C)

    Principlesofbusiness(10C)

    Managepersonalandprofessionaldevelopment(3C)

    OptionalUnitsfromGroupBCandidateisrequiredtoselectaminimumof15credits

    OptionalUnitsGroupCLearnersmustcompleteamaximumof9credits

    Onceyouhavecompletedallofthemandatoryunitslistedabove,wewillassistyouinselectingapathwayforyoutocompleteyouroptionalunits.AfulllistofalltheoptionalunitscanbefoundontheHABCwebsite.

    file:///C:/Users/admin.STEPPINGOUT/Downloads/[28052015_1145]_9]_qualification_specification_l3_dip_cs_v3%20(3).pdf

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