Universal Accessb1010

Technology Enhancements to Improve Airport Accessibility….at a reasonable

costSteve Wareham:

Dir. of MSP Operations

Universal Access in Airports 2010

Open Doors Association / IATA

October 19, 2010

Airport Accessibility:

Technology Enhancements at the Minneapolis-St. Paul International Airport (MSP)

Steve Wareham:Dir. of MSP Operations


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October 19, 2010

Minnesota: the Land of 10,000 Lakes / Birthplace of the Mississippi River



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October 19, 2010

Minnesota: A Special Place



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October 19, 2010

Minnesota’s Special People



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October 19, 2010

Minneapolis-St. Paul International Airport (MSP)

34.2 Million PAX in 2009 / 45% Connecting Traffic34.2 Million PAX in 2009 / 45% Connecting Traffic



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October 19, 2010



Major Hub for Delta AirlinesMajor Hub for Delta Airlines



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October 19, 2010



Major Hub for Delta AirlinesMajor Hub for Delta Airlines

1212thth Busiest North American Airport in 2009 for operations: 432,398 Busiest North American Airport in 2009 for operations: 432,398



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October 19, 2010


$3.1 Billion USD 2010 Expansion Program Complete$3.1 Billion USD 2010 Expansion Program Complete



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October 19, 2010



44thth Runway Runway



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October 19, 2010




Deicing padsDeicing pads



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6 airfield tunnels6 airfield tunnels



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October 19, 2010






10-Gate T-210-Gate T-2



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October 19, 2010







30 Regional Gates30 Regional Gates



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2 Trams2 Trams



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2 Trams2 Trams

11,000 parking stalls11,000 parking stalls



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October 19, 2010








2 Trams2 Trams

11,000 parking stalls11,000 parking stalls

Light Rail Tunnel / StationsLight Rail Tunnel / Stations



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October 19, 2010

MSP History of Accessibility

MSP has a long history of creating facilities that are

“accessible to and usable by all persons”



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October 19, 2010

February 28, 1964: Minnesota Society for

Crippled Children and Adults, INC.

MSP History of Accessibility



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October 19, 2010

MSP’s History of Accessibility

Restroom Accessibility



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October 19, 2010



Family Restrooms



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October 19, 2010



Family Restrooms

Standards for Assisted Travel: moving walks, trams,



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October 19, 2010



Family Restrooms


Passenger Carts / Wheelchairs



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October 19, 2010



Family Restrooms



Signage Modifications



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October 19, 2010


Elevator Doors and Lighting



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October 19, 2010



Family Restrooms



Signage Modifications

Elevator Doors and lighting

Nursing Mothers Room



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October 19, 2010


a partnership between the Metropolitan Airports Commission (MAC) & the Commission for Deaf, Deaf-Blind and Hard of Hearing Minnesotans (MCDHH) that is yielding high impact results at a reasonable cost at MSP


costSteve Wareham:

Dir. of MSP Operations



October 19, 2010

Commission of Deaf, Deaf-Blind and Hard of Hearing Minnesotans

(MCDHH)

“the principal agency of the state to

advocate on behalf of deaf, deafblind,

and hard of hearing Minnesotans by

working to ensure those persons have

equal access to the services, programs,

and opportunities available to

others.” [MS256C]



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October 19, 2010

History and Composition

Founded in 1985

Created by Members of the Deaf, Hard of Hearing and Deaf-Blind Communities.

15 Governor appointed commission members – 8 regional advisory members selected by advisory councils and seven at large.



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October 19, 2010

ADVOCATE for equal access to services, programs, and opportunities.

ADVISE the governor, the legislature, state agencies and the courts on the development of policies, programs, and services affecting deaf, deaf-blind, and hard-of-hearing persons, and on the use of appropriate federal and state money and

RECOMMEND legislation affecting deaf, deaf-blind, and hard-of-hearing persons and legislation designed to improve their economic and social condition

COORDINATE its efforts with other state and local agencies serving deaf, deaf-blind, and hard-of-hearing persons.

MCDHH Duties



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October 19, 2010

StatisticsMinnesota: Approximately 10% of our state’s population is deaf, deaf-blind and hard of hearing (CDC and US Census Bureau).

United States: 43 million Americans with disabilities; of those, 31 million have hearing loss (NIH and CDC).

1 out of 10 Americans have a hearing loss.1 in 4 Baby Boomers 1 in 3 people at age 65Rate of hearing loss is expected to nearly double in next 40 years!

FIGURE 1. Hearing loss population (1989-2004) in millions with projections through the year 2050 based on Marke Trak incidence of hearing loss applied to US Bureau of Census age population projections (The Hearing Review, July 2005)



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October 19, 2010

New Communication Focus

Minnesota Commission of Deaf, Deaf-blind and Hard of Hearing Minnesotans (MCDHH)

December 15, 2008 MAC Commission Meeting

ADA / ACAA – May 13, 2009 implementation

Emergency Alert Devices

Upgrade Telecommunication TTY phones

Video Remote Interpreting (VRI)

Visual information systems (VIS)

Communication Plans / Training



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October 19, 2010

New Communication Focus

Other Airports?



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October 19, 2010

Technology Tools

Emergency Notification



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October 19, 2010

Technology Tools

Visual Information SystemsVisual Information Systems2 Public Access Videophones (PAV)2 Public Access Videophones (PAV)



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October 19, 2010

Video Remote Interpreting

Partnered with Travelers Assistance

Technology Tools



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October 19, 2010

Visual Information Systems

Challenge: to get the information from the MSP paging office to multiple locations with varied priorities with a minimum of keystrokes and additional work by paging staff.

Technology Tools



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October 19, 2010


Flight Information Display (FIDs) Interface:

Technology Tools



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October 19, 2010

Visual Information SystemsCreate a “Black Box” to digitize, prioritize, and slice and dice pages

Technology Tools



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October 19, 2010


CNN Interface: Requested and Emergency Pages

Technology Tools



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October 19, 2010


JC DeCaux Interface: Requested and Emergency Pages

Technology Tools



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October 19, 2010


Live Website for all MSP pages*

3:00pm John Jones meet your party at baggage claim #3

3:01pm Wendy Williams please call your Mother

3:03pm Alan Anderson, please go to courtesy phone and dial 2

Technology Tools



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October 19, 2010

Technology Tools



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October 19, 2010

See for yourself! Demo project @

www.edcsolutions.com/msp

Technology Tools



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October 19, 2010


Future: Baggage Claim devices Future: Gate Information Displays (GIDs)

Future: Digital Display

Technology Tools



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October 19, 2010

Guiding Philosophies on Visual Paging:

All requested pages and emergency notifications should be sent everywhere!

All regular pages should be available, but not necessarily distributed to all locations.

Consider terminal ambiance, partners in the effort and “visual clutter”

Technology Tools



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October 19, 2010

Disability Issues Forum: 4/28/09 Communication & Training

Technology Tools



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October 19, 2010

Broad MSP Team approach: Leverages Existing TechnologyFits within capital plans and budgetsBenefits all TravelersMSP named 2nd best large airport by JD Power due in part to “accessibility improvements”Partnership with Community Advocacy Groups

Technology Tools



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October 19, 2010

Technology Tools



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October 19, 2010

Developing Partnerships with Advocacy Communities

MSP’s history of working with individuals, and those represented byMSP’s history of working with individuals, and those represented by

Community, State or National groups.Community, State or National groups.

When possible, utilize those with a broad following: example at MSP:

individual “well-known” community advocate for the Blind vs.

National Federation of the Blind (NFB)

Reach out to the community first if at all possible!

Partnering with Airline Disability Advisory groups can be a good option.

Feedback on expansion plans, security changes, other new initiatives.

Partnerships developed at this stage can be beneficial in other areas:

(ex. 2007 taxi driver refusal of service issue at MSP)



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October 19, 2010

Documents

Universal Accessb1010