University of Sydney Library Client Survey Report · University of Sydney Library Client Survey, May 2018 78% 50% 43% 29% 23% 21% 18% 10% 8% 8% 1% 0% 20% 40% 60% 80% 100% Email Canvas

University of Sydney

Scope: All respondents

May

Library Client Survey Report

2018

Contents

Response Statistics .............................................................................................................................................................................................................1

Weighted Performance Index ……………………………………………………………………………………………………………………………………..3

Overall satisfaction .............................................................................................................................................................................................................4

Best practice categories graph ........................................................................................................................................................................................6

Communication and Feedback .............................................................................................................................................................................................................12

Overall Experience and Value of Service.............................................................................................................................................................................................................14

Advocacy ........................................................................................................................................................................................26

Importance, Performance, Gap Scores and Gap Grids …………………………………………………………..…………………………………………………………..…………………………………………………………..27

© Insync Surveys

Total

Which Library do you use most? n %

Bosch Commons 51 2.0%

Camden Commons 19 0.8%

Conservatorium Library 214 8.5%

Dentistry Library 10 0.4%

Fisher Library 1368 54.4%

Health Sciences Library 93 3.7%

Law Library 207 8.2%

Nursing Library 42 1.7%

Online library 63 2.5%

SciTech Library 325 12.9%

Sydney College of the Arts Library 17 0.7%

The Quarter 92 3.7%

ThinkSpace 11 0.4%

Unspecified 2 0.1%

What is your faculty or school?

Arts and Social Sciences 680 27.0%Architecture, Design and Planning 60 2.4%Business 363 14.4%Conservatorium of Music 212 8.4%Dentistry 18 0.7%Engineering and Information technologies 246 9.8%Health Sciences 137 5.4%

Law 161 6.4%

Medicine 85 3.4%

Nursing 68 2.7%

Pharmacy 47 1.9%

Science 423 16.8%

Unspecified 14 0.6%

What single category best describes you?

Undergraduate student 1549 61.6%

Postgraduate research student 152 6.0%

Postgraduate coursework student 580 23.1%

Other University of Sydney student 18 0.7%

Academic staff 122 4.9%

Professional staff 41 1.6%

Affiliate 9 0.4%

Staff or student from another University 6 0.2%

Staff or student from TAFE/Private College 2 0.1%

University of Sydney Alumni 13 0.5%

Other 20 0.8%

Unspecified 2 0.1%

Which category describes you?

International Student 776 30.9%

International Staff 25 1.0%

Domestic Student 1559 62.0%

Domestic Staff 141 5.6%

Unspecified 13 0.5%

2514

University of Sydney Library Client Survey, May 2018Response statistics

© Insync Surveys

- 1 -

University of Sydney Library Client Survey, May 2018Response statistics

How often do you come into the Library?

Daily 538 21.4%

Weekly 452 18.0%

2–4 days a week 1094 43.5%

Fortnightly 169 6.7%

Monthly 120 4.8%

Rarely (i.e. a few times a year) 125 5.0%

Never 16 0.6%

Unspecified 0 0.0%

How often do you access the Library online?

Daily 547 21.8%

Weekly 635 25.3%

2-4 days a week 616 24.5%

Fortnightly 264 10.5%

Monthly 180 7.2%


Never 76 3.0%

Unspecified 4 0.2%

How often are you required to be on campus?

Daily 831 33.1%

Weekly 213 8.5%

2-4 days a week 1369 54.5%

Fortnightly 20 0.8%

Monthly 17 0.7%


Never 18 0.7%

Unspecified 2 0.1%

Are you studying, researching or teaching:

On campus 2406 95.7%

Off campus, within Australia 86 3.4%

Off shore 8 0.3%

Unspecified 14 0.6%

© Insync Surveys

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University of Sydney Library Client Survey, May 2018

Weighted performance index

Communication Service Delivery

Facilities &

Equipment

Information

Resources

Weighted

Total

Weighting 18% 28% 24% 30% 100%

May 2018 76.8% 81.5% 72.8% 81.4% 78.5%

September 2016 73.8% 78.9% 72.2% 81.2% 77.1%

Highest performer in database 80.4% 84.3% 84.8% 85.8% 82.9%

Median 78.2% 81.4% 78.3% 81.6% 80.6%

Lowest performer in database 73.2% 78.5% 69.0% 78.5% 76.2%

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Weighted performance index

0

78.5% 77.1%

60.0%

0%

20%

40%

60%

80%

100%

May 2018 September 2016

We

igh

ted

pe

rfo

rma

nce

ind

ex

1st quartile

2nd quartile

3rd quartile

4th quartile

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Overall how satisfied are you with the Library?

5.60 5.51

3.00

1

2

3

4

5

6

7

May 2018 September 2016

Pe

rfo

rma

nce

me

an

1st quartile

2nd quartile

3rd quartile

4th quartile

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Best practice categories graph

Best practice categories

4

3 1 2

1

2

3

4

5

6

7

Communication Service Delivery Facilities & Equipment Information Resources

May 2018

September 2016

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Communication

3

1 2

1

2

3

4

5

6

7

I am informed about Library services The Library website provides useful information Library signage is clear

May 2018

September 2016




Service Delivery

1 7 96

4 10 8

3 5 2

1

2

3

4

5

6

7

Opening hoursmeet my

needs

Books andarticles I have

requestedfrom other

libraries andcampuses are

deliveredpromptly

Online enquiryservices (e.g.email, ChatNow, Ask Us

Now) meet myneeds

Face-to-faceenquiry

services meetmy needs

The items I’mlooking for on

the libraryshelves are

usually there

Libraryworkshops,classes and

tutorials helpme with mylearning and

researchneeds

The Libraryanticipates mylearning and

researchneeds

Library staffprovide

accurateanswers to my

enquiries

Self Service(e.g. self-check

loans,requests,

website, book-a-desk, bookrooms) meets

my needs

I can get helpfrom librarystaff when I

need it

May 2018

September 2016




Facilities & Equipment

5 6 4

13

2

1

2

3

4

5

6

7

I can find a place in theLibrary to work in a

group when I need to

A computer is availablewhen I need one

Laptop facilities (e.g.desks, power) in the

Library meet my needs

I can get wireless accessin the Library when I

need to

Printing, scanning andphotocopying facilities in

the Library meet myneeds

I can find a quiet placein the Library to study

when I need to

May 2018

September 2016




Information Resources

45 1

6 23

7

1

2

3

4

5

6

7

When I am awayfrom the Library the

resources andservices meet my

needs

Informationresources located in

the Library (e.g.books, journals,DVDs) meet my

learning andresearch needs

Online resources(e.g. online articles,databases, ebooks)

are useful for mystudies and help mewith my learning and

research needs

Unit of Studyresources (2 hourloan and Unit of

Study readings) meetmy learning needs

The Library’s onlinesearch enables me tofind relevant libraryresources quickly

Access to Libraryinformation

resources has helpedme to be successful

at university

I find it easy to usemobile devices (e.g.tablets and phones)

to access onlineresources

May 2018

September 2016




Specific criteria (I)

5

34

1

2

1

2

3

4

5

6

7

The Library providesadequate feedback or

responses when I contactthem

Access to key libraryresources through

Canvas/Blackboard meetsmy learning needs

Library staff provide me withvaluable assistance and

expertise

The Library is a good placeto study

24 hour Library spaces meetmy needs

May 2018


Communication and Feedback

I would prefer to hear from the Library via:

(multiple choice)

Total responses: 2352 respondents


78%

50%43%

29%23% 21% 18%

10% 8% 8%

1%0%

20%

40%

60%

80%

100%

Email Canvas orBlackboard

Librarywebsite

Universitywebsite

My lectureror tutor

Librarydisplays/

noticeboards /posters /

TV screens

Librarysocialmedia

(Facebookpage,

TwitterFeeds etc.)

Library self-help

tutorialsonline

Asking mypeers

Libraryfeeds or

alerts

Other

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I would prefer to provide the library with feedback on Library services, staff and resources by:

(multiple choice)

58% 55%

39%

17%12% 11%

7%1%

0%

20%

40%

60%

80%

100%

Email Surveys Library website(e.g. web form,

Ask Us Nowservice, Chat

Now)

In person (e.g.to an Academic

LiaisonLibrarian, Peer

Learning Advisoror Information

Desk)

Library socialmedia

(Facebook page,Twitter Feeds

etc)

Commentsboards/flip

charts withinLibrary

Customerinterviews orfocus groups

Other

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Overall Experience and Value of Service



How does the Library enrich your overall experience at University?

The Library provides me with a safe learning environment

1% 1%7%

41%

50%

0%

20%

40%

60%

80%

100%

Strongly disagree1

Disagree2

Neither agree nor disagree3

Agree4

Strongly agree5

- 14 -




The Library is welcoming and inclusive

1% 2%

10%

41%

46%

0%

20%

40%

60%

80%

100%

Strongly disagree1

Disagree2


Agree4

Strongly agree5

- 15 -




The Library engages regularly with me to understand my needs

2%

11%

29%35%

23%

0%

20%

40%

60%

80%

100%

Strongly disagree1

Disagree2


Agree4

Strongly agree5

- 16 -




Library programs to support exam preparation (e.g. therapy dogs, expert sessions and chill out zones etc.) help me succeed at University

2%7%

35%32%

24%

0%

20%

40%

60%

80%

100%

Strongly disagree1

Disagree2


Agree4

Strongly agree5

- 17 -




Bookable Library rooms enhance my group and collaborative learning

1% 3%

30%

38%

28%

0%

20%

40%

60%

80%

100%

Strongly disagree1

Disagree2


Agree4

Strongly agree5

- 18 -




Bookable Library desks enhance my learning

3%6%

33% 33%

25%

0%

20%

40%

60%

80%

100%

Strongly disagree1

Disagree2


Agree4

Strongly agree5

- 19 -




Library welcome activities (e.g. O-week activities such as tours, speed meet and chat etc.) make me feel as though I belong at the University

1%5%

36% 34%

24%

0%

20%

40%

60%

80%

100%

Strongly disagree1

Disagree2


Agree4

Strongly agree5

- 20 -




The Library provides me with opportunities for social connection

5%

21%

33%

26%

14%

0%

20%

40%

60%

80%

100%

Strongly disagree1

Disagree2


Agree4

Strongly agree5

- 21 -




Student placements, internships and employment opportunities at the Library enhance my learning

3%

9%

51%

23%

14%

0%

20%

40%

60%

80%

100%

Strongly disagree1

Disagree2


Agree4

Strongly agree5

- 22 -




Library values and culture create an inspiring learning environment

2%5%

26%

42%

24%

0%

20%

40%

60%

80%

100%

Strongly disagree1

Disagree2


Agree4

Strongly agree5

- 23 -




Library research skills programs meet my needs

1%3%

31%

41%

24%

0%

20%

40%

60%

80%

100%

Strongly disagree1

Disagree2


Agree4

Strongly agree5

- 24 -




The Library’s social media channels (Facebook, Instagram, Twitter) help make me feel part of a community

5%

12%

50%

22%

11%

0%

20%

40%

60%

80%

100%

Strongly disagree1

Disagree2


Agree4

Strongly agree5

- 25 -

Advocacy

How likely are you to recommend the library service to other students?


Detractors = 17% Passives = 35% Promoters = 49%

Likelihood of recommending

= 49% Promoters – 17% Detractors

= 32

Key: >10 There are at least 11% more Promoters than Detractors.

-10 – 10 There are a similar number of Promoters and Detractors.

< -10 There are at least 11% less Promoters than Detractors.

1% 1% 1% 1% 2%5%

6%

15%

20%18%

31%

0%

10%

20%

30%

40%

50%

0Not at all

likely

1 2 3 4 5 6 7 8 9 10Most likely



Total 2514

Mean Rank # %

Library staff provide accurate answers to my enquiries 6.06 1 266 10.58%

I can get help from library staff when I need it 5.85 2 183 7.28%

The Library provides adequate feedback or responses when I contact them 5.83 3 580 23.07%

The items I’m looking for on the library shelves are usually there 5.58 4 317 12.61%

Face-to-face enquiry services meet my needs 5.51 5 359 14.28%

Self Service (e.g. self-check loans, requests, website, book-a-desk, book rooms) meets my needs 5.50 6 266 10.58%

Opening hours meet my needs 5.49 7 79 3.14%

Books and articles I have requested from other libraries and campuses are delivered promptly 5.49 8 724 28.80%

Library staff provide me with valuable assistance and expertise 5.44 9 279 11.10%

The Library’s online search enables me to find relevant library resources quickly 5.38 10 85 3.38%

Online resources (e.g. online articles, databases, ebooks) are useful for my studies and help me with my learning and research needs 5.23 11 83 3.30%

Access to Library information resources has helped me to be successful at university 5.22 12 138 5.49%

The Library website provides useful information 5.18 13 65 2.59%

Online enquiry services (e.g. email, Chat Now, Ask Us Now) meet my needs 5.14 14 719 28.60%

Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.04 15 333 13.25%

Printing, scanning and photocopying facilities in the Library meet my needs 5.02 16 267 10.62%

Access to key library resources through Canvas/Blackboard meets my learning needs 5.01 17 201 8.00%

The Library anticipates my learning and research needs 4.86 18 280 11.14%

When I am away from the Library the resources and services meet my needs 4.80 19 238 9.47%

Unit of Study resources (2 hour loan and Unit of Study readings) meet my learning needs 4.77 20 480 19.09%

I can get wireless access in the Library when I need to 4.68 21 102 4.06%

Library workshops, classes and tutorials help me with my learning and research needs 4.65 22 631 25.10%

24 hour Library spaces meet my needs 4.50 23 392 15.59%

I find it easy to use mobile devices (e.g. tablets and phones) to access online resources 4.49 24 203 8.07%

Library signage is clear 4.39 25 80 3.18%

I can find a quiet place in the Library to study when I need to 4.32 26 103 4.10%

Laptop facilities (e.g. desks, power) in the Library meet my needs 4.31 27 195 7.76%

I am informed about Library services 4.28 28 74 2.94%

I can find a place in the Library to work in a group when I need to 4.18 29 245 9.75%

A computer is available when I need one 4.17 30 261 10.38%

The Library is a good place to study 4.10 31 108 4.30%

Response statistics: importance (performance N/A)

ImportanceVariable

Respondents who had not used a service, and were therefore not able to rate its performance, were nevertheless able to

rate how important each service attribute is to them. These importance rankings are tabled below. Note that this data is

excluded from, and has no bearing on, the individual and aggregate benchmark scores contained in this report.

© Insync Surveys- 27 -


Top 10 factors — All respondents

2514 responses

Most important factors Mean Highest performing factors Mean Lowest performing factors Mean Largest gaps (I - P) Mean

I can get wireless access in the

Library when I need to6.54



I can find a place in the Library to

work in a group when I need to4.39

I can find a quiet place in the Library

to study when I need to1.65

The Library is a good place to study 6.44 Opening hours meet my needs 6.13A computer is available when I need

one4.55



Online resources (e.g. online articles,

databases, ebooks) are useful for my

studies and help me with my learning

and research needs

6.38Library staff provide accurate

answers to my enquiries5.97



A computer is available when I need

one1.34

Opening hours meet my needs 6.35I can get help from library staff when I

need it5.97 I am informed about Library services 5.14 The Library is a good place to study 0.97






and research needs

5.92Laptop facilities (e.g. desks, power) in

the Library meet my needs5.20

Laptop facilities (e.g. desks, power) in


The Library’s online search enables

me to find relevant library resources

quickly

6.27Face-to-face enquiry services meet

my needs5.91

The items I’m looking for on the

library shelves are usually there5.25



24 hour Library spaces meet my

needs6.23

Access to Library information

resources has helped me to be

successful at university

5.89The Library anticipates my learning

and research needs5.30

Printing, scanning and photocopying

facilities in the Library meet my needs0.58

I can get help from library staff when I

need it6.22


needs5.89

Library workshops, classes and

tutorials help me with my learning

and research needs

5.37

I find it easy to use mobile devices

(e.g. tablets and phones) to access

online resources

0.54



Self Service (e.g. self-check loans,

requests, website, book-a-desk, book

rooms) meets my needs

5.89



online resources

5.41

Access to key library resources

through Canvas/Blackboard meets

my learning needs

0.54



Library staff provide me with valuable

assistance and expertise5.83 Library signage is clear 5.46



quickly

0.51

Factors rated top 10 in importance



2514 responses

Importance Performance

Mean Rank Mean Rank

I can get wireless access in the Library when I need to 6.54 1 6.13 1

The Library is a good place to study 6.44 2 5.47 21

Online resources (e.g. online articles, databases, ebooks) are useful for my studies and help me with my learning and research needs 6.38 3 5.92 5

Opening hours meet my needs 6.35 4 6.13 2

I can find a quiet place in the Library to study when I need to 6.31 5 4.66 29

The Library’s online search enables me to find relevant library resources quickly 6.27 6 5.76 11

24 hour Library spaces meet my needs 6.23 7 5.89 8

I can get help from library staff when I need it 6.22 8 5.97 4

Printing, scanning and photocopying facilities in the Library meet my needs 6.21 9 5.63 15

Laptop facilities (e.g. desks, power) in the Library meet my needs 6.17 10 5.20 27

Library staff provide accurate answers to my enquiries 6.17 11 5.97 3

Access to Library information resources has helped me to be successful at university 6.16 12 5.89 7

Access to key library resources through Canvas/Blackboard meets my learning needs 6.15 13 5.61 16

The items I’m looking for on the library shelves are usually there 6.13 14 5.25 26

When I am away from the Library the resources and services meet my needs 6.09 15 5.73 12

The Library website provides useful information 6.03 16 5.54 18

Self Service (e.g. self-check loans, requests, website, book-a-desk, book rooms) meets my needs 6.01 17 5.89 9

Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.01 18 5.68 14

Face-to-face enquiry services meet my needs 5.98 19 5.91 6

Unit of Study resources (2 hour loan and Unit of Study readings) meet my learning needs 5.95 20 5.49 20

Library staff provide me with valuable assistance and expertise 5.95 21 5.83 10

I find it easy to use mobile devices (e.g. tablets and phones) to access online resources 5.95 22 5.41 23

I can find a place in the Library to work in a group when I need to 5.94 23 4.39 31

Books and articles I have requested from other libraries and campuses are delivered promptly 5.91 24 5.73 13

The Library provides adequate feedback or responses when I contact them 5.90 25 5.59 17

A computer is available when I need one 5.89 26 4.55 30

Library signage is clear 5.69 27 5.46 22

The Library anticipates my learning and research needs 5.64 28 5.30 25

Online enquiry services (e.g. email, Chat Now, Ask Us Now) meet my needs 5.58 29 5.52 19

Library workshops, classes and tutorials help me with my learning and research needs 5.40 30 5.37 24

I am informed about Library services 5.36 31 5.14 28

Mean importance scores — All respondents



2514 responses

Performance Importance

Mean Rank Mean Rank
































Mean performance score — All respondents



2514 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — All respondents


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — All respondents2514 responses

Performance means x 10 Statements

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services

70 70 2 The Library website provides useful information

69 69 3 Library signage is clear

68 68 4 The Library provides adequate feedback or responses when I contact them

67 67 5 Library workshops, classes and tutorials help me with my learning and research needs

66 66 6 The Library anticipates my learning and research needs

65 22 65 7 Opening hours meet my needs

64 17 26 64 8 Books and articles I have requested from other libraries and campuses are delivered promptly

63 18 29 7 63 9 Self Service (e.g. self-check loans, requests, website, book-a-desk, book rooms) meets my needs

62 2115,23

24,30

13,14

62 10 Online enquiry services (e.g. email, Chat Now, Ask Us Now) meet my needs

61 12 28 61 11 Face-to-face enquiry services meet my needs

602,27

259,11

60 Median 12 The items I’m looking for on the library shelves are usually there

59 19 20 31 4 8 16 59 13 Library staff provide accurate answers to my enquiries

58 58 14 I can get help from library staff when I need it

57 3 57 15 Access to key library resources through Canvas/Blackboard meets my learning needs

56 6 10 56 16 Library staff provide me with valuable assistance and expertise

55 55 17 The Library is a good place to study

54 1 5 54 18 I can find a quiet place in the Library to study when I need to

53 53 19 I can find a place in the Library to work in a group when I need to

52 52 20 A computer is available when I need one

51 51 21 Laptop facilities (e.g. desks, power) in the Library meet my needs

50 50 22 I can get wireless access in the Library when I need to

49 49 23 Printing, scanning and photocopying facilities in the Library meet my needs

48 48 24 24 hour Library spaces meet my needs

47 47 25 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs

46 46 26 Online resources (e.g. online articles, databases, ebooks) are useful for my studies and help me with my learning and research needs

45 45 27 Unit of Study resources (2 hour loan and Unit of Study readings) meet my learning needs

44 44 28 When I am away from the Library the resources and services meet my needs

43 43 29 The Library’s online search enables me to find relevant library resources quickly

42 42 30 Access to Library information resources has helped me to be successful at university

41 41 31 I find it easy to use mobile devices (e.g. tablets and phones) to access online resources

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

dia

n

Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9

© Insync Surveys

Imp

ort

an

cem

ea

ns

x1

0

- 32 -

University of Sydney Library Client Survey, May 2018Top 5 importance scores by demographic

Which Library do you use most?

Bosch Commons (51 responses) Importance mean

I can get wireless access in the Library when I need to 6.76

The Library is a good place to study 6.66

24 hour Library spaces meet my needs 6.63

Opening hours meet my needs 6.60

I can find a quiet place in the Library to study when I need to 6.33

Camden Commons (19 responses) Importance mean

Online resources (e.g. online articles, databases, ebooks) are useful for my studies and help me with my learning and research needs 6.63



Access to Library information resources has helped me to be successful at university 6.50


Conservatorium Library (214 responses) Importance mean


Printing, scanning and photocopying facilities in the Library meet my needs 6.51




Dentistry Library (10 responses) Importance mean




Unit of Study resources (2 hour loan and Unit of Study readings) meet my learning needs 6.56


Fisher Library (1368 responses) Importance mean






Health Sciences Library (93 responses) Importance mean




Laptop facilities (e.g. desks, power) in the Library meet my needs 6.16


Law Library (207 responses) Importance mean






Unique factor




Nursing Library (42 responses) Importance mean






Online library (63 responses) Importance mean



The Library’s online search enables me to find relevant library resources quickly 6.52

The Library website provides useful information 6.44

Library staff provide accurate answers to my enquiries 6.41

SciTech Library (325 responses) Importance mean





I can get help from library staff when I need it 6.13

Sydney College of the Arts Library (17 responses) Importance mean






The Quarter (92 responses) Importance mean






ThinkSpace (11 responses) Importance mean


Online enquiry services (e.g. email, Chat Now, Ask Us Now) meet my needs 6.63




Unique factor


University of Sydney Library Client Survey, May 2018Top 5 performance scores by demographic


Bosch Commons (51 responses) Performance mean



Self Service (e.g. self-check loans, requests, website, book-a-desk, book rooms) meets my needs 5.91



Camden Commons (19 responses) Performance mean


When I am away from the Library the resources and services meet my needs 6.44




Conservatorium Library (214 responses) Performance mean


A computer is available when I need one 6.30




Dentistry Library (10 responses) Performance mean





Face-to-face enquiry services meet my needs 5.67

Fisher Library (1368 responses) Performance mean






Health Sciences Library (93 responses) Performance mean





Access to key library resources through Canvas/Blackboard meets my learning needs 5.80

Law Library (207 responses) Performance mean






Unique factor




Nursing Library (42 responses) Performance mean






Online library (63 responses) Performance mean






SciTech Library (325 responses) Performance mean





Library staff provide me with valuable assistance and expertise 5.89

Sydney College of the Arts Library (17 responses) Performance mean






The Quarter (92 responses) Performance mean






ThinkSpace (11 responses) Performance mean






Unique factor


University of Sydney Library Client Survey, May 2018Top 5 gap scores by demographic


Bosch Commons (51 responses) Gap score

I can find a place in the Library to work in a group when I need to 1.53





Camden Commons (19 responses) Gap score


Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.94




Conservatorium Library (214 responses) Gap score



I find it easy to use mobile devices (e.g. tablets and phones) to access online resources 0.93


The items I’m looking for on the library shelves are usually there 0.82

Dentistry Library (10 responses) Gap score






Fisher Library (1368 responses) Gap score






Health Sciences Library (93 responses) Gap score






Law Library (207 responses) Gap score






Unique factor




Nursing Library (42 responses) Gap score






Online library (63 responses) Gap score






SciTech Library (325 responses) Gap score






Sydney College of the Arts Library (17 responses) Gap score






The Quarter (92 responses) Gap score






ThinkSpace (11 responses) Gap score





Library signage is clear 0.64

Unique factor



Top 10 factors — Which Library do you use most? - Bosch Commons

51 responses










The Library is a good place to study 6.66 Opening hours meet my needs 6.10I can find a quiet place in the Library





needs6.63




5.91 I am informed about Library services 4.83Laptop facilities (e.g. desks, power) in






and research needs


and research needs4.93 The Library is a good place to study 1.00




needs5.84

Unit of Study resources (2 hour loan

and Unit of Study readings) meet my

learning needs

4.97Printing, scanning and photocopying







5.77



and research needs

5.0324 hour Library spaces meet my

needs0.78




and research needs

6.33 The Library is a good place to study 5.66

The Library provides adequate

feedback or responses when I

contact them

5.11



learning needs

0.62





my learning needs

5.63The items I’m looking for on the



one0.62



quickly

6.21



quickly

5.59A computer is available when I need

one5.17



quickly

0.62



my learning needs



Online enquiry services (e.g. email,

Chat Now, Ask Us Now) meet my

needs






51 responses


Mean Rank Mean Rank
































Mean importance scores — Which Library do you use most? - Bosch Commons



51 responses


Mean Rank Mean Rank
































Mean performance score — Which Library do you use most? - Bosch Commons



51 responses

Gap Importance

Mean Rank Mean Rank































Library signage is clear -0.03 31 5.31 27

Mean gap scores — Which Library do you use most? - Bosch Commons


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — Which Library do you use most? - Bosch Commons

51 responses





68 22 68 4 The Library provides adequate feedback or responses when I contact them

67 17 67 5 Library workshops, classes and tutorials help me with my learning and research needs

66 24 7 66 6 The Library anticipates my learning and research needs

65 65 7 Opening hours meet my needs

64 64 8 Books and articles I have requested from other libraries and campuses are delivered promptly


62 23 29 62 10 Online enquiry services (e.g. email, Chat Now, Ask Us Now) meet my needs

61 15 61 11 Face-to-face enquiry services meet my needs

60 19 14 30 9 60 12 The items I’m looking for on the library shelves are usually there

59 28 59 13 Library staff provide accurate answers to my enquiries

58 20 31 13 58 Median 14 I can get help from library staff when I need it

57 12 2 25 57 15 Access to key library resources through Canvas/Blackboard meets my learning needs


55 10 11 55 17 The Library is a good place to study

54 4 54 18 I can find a quiet place in the Library to study when I need to

53 8,3 53 19 I can find a place in the Library to work in a group when I need to

52 6 52 20 A computer is available when I need one

51 5 51 21 Laptop facilities (e.g. desks, power) in the Library meet my needs


49 1 49 23 Printing, scanning and photocopying facilities in the Library meet my needs









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Top 10 factors — Which Library do you use most? - Camden Commons

19 responses





and research needs

6.63 Opening hours meet my needs 6.67I can find a quiet place in the Library





needs6.50

When I am away from the Library the

resources and services meet my

needs



Information resources located in the

Library (e.g. books, journals, DVDs)

meet my learning and research needs

0.94






6.39 I am informed about Library services 5.32Printing, scanning and photocopying





6.50I can get wireless access in the


The Library anticipates my learning








and research needs

6.32





one0.56




work in a group when I need to6.29 Library signage is clear 5.42






needs6.22



online resources

5.44



my learning needs

0.50




6.33

Books and articles I have requested

from other libraries and campuses

are delivered promptly

6.14The Library website provides useful

information5.53

The Library website provides useful

information0.42


one6.33










needs





my learning needs

5.56




and research needs

0.32




19 responses


Mean Rank Mean Rank
































Mean importance scores — Which Library do you use most? - Camden Commons



19 responses


Mean Rank Mean Rank
































Mean performance score — Which Library do you use most? - Camden Commons



19 responses

Gap Importance

Mean Rank Mean Rank



















I can find a place in the Library to work in a group when I need to -0.06 19 6.24 12

The Library provides adequate feedback or responses when I contact them -0.07 20 5.80 24

Unit of Study resources (2 hour loan and Unit of Study readings) meet my learning needs -0.07 21 5.50 27

Face-to-face enquiry services meet my needs -0.07 21 5.93 21

Library staff provide me with valuable assistance and expertise -0.07 21 6.00 19

Books and articles I have requested from other libraries and campuses are delivered promptly -0.07 24 6.07 17

When I am away from the Library the resources and services meet my needs -0.13 25 6.31 10

Opening hours meet my needs -0.17 26 6.50 2

I am informed about Library services -0.21 27 5.11 31


Library workshops, classes and tutorials help me with my learning and research needs -0.25 29 5.33 28

Self Service (e.g. self-check loans, requests, website, book-a-desk, book rooms) meets my needs -0.25 29 5.88 22

Online enquiry services (e.g. email, Chat Now, Ask Us Now) meet my needs -0.80 31 5.20 30

Mean gap scores — Which Library do you use most? - Camden Commons


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — Which Library do you use most? - Camden Commons

19 responses







66 26 66 6 The Library anticipates my learning and research needs

65 24 22 30 7 65 7 Opening hours meet my needs


63 25 21 20 28 63 9 Self Service (e.g. self-check loans, requests, website, book-a-desk, book rooms) meets my needs

6214,29

19 62 10 Online enquiry services (e.g. email, Chat Now, Ask Us Now) meet my needs

61 15 178,13

61 Median 11 Face-to-face enquiry services meet my needs

60 16 60 12 The items I’m looking for on the library shelves are usually there

59 2 11 9 59 13 Library staff provide accurate answers to my enquiries

58 12 4 58 14 I can get help from library staff when I need it


56 31 56 16 Library staff provide me with valuable assistance and expertise

55 27 55 17 The Library is a good place to study

54 54 18 I can find a quiet place in the Library to study when I need to

53 5 53 19 I can find a place in the Library to work in a group when I need to

52 3 10 52 20 A computer is available when I need one












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Top 10 factors — Which Library do you use most? - Conservatorium Library

214 responses







needs4.44


needs1.26




one6.30



and research needs

5.06I can find a quiet place in the Library





need it6.13 I am informed about Library services 5.10



online resources

0.93





and research needs

6.01



online resources






and research needs

6.44




5.97



needs





quickly


my needs5.94






need it6.38

Library staff provide accurate










information5.43 Opening hours meet my needs 0.68





quickly

5.84



my learning needs


information0.62


one6.29


assistance and expertise5.82 Opening hours meet my needs 5.51



learning needs

0.61




214 responses


Mean Rank Mean Rank
































Mean importance scores — Which Library do you use most? - Conservatorium Library



214 responses


Mean Rank Mean Rank
































Mean performance score — Which Library do you use most? - Conservatorium Library



214 responses

Gap Importance

Mean Rank Mean Rank





























A computer is available when I need one -0.01 29 6.29 10



Mean gap scores — Which Library do you use most? - Conservatorium Library


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — Which Library do you use most? - Conservatorium Library214 responses








65 18 23 17 65 7 Opening hours meet my needs

64 12 29 13 26 14 64 8 Books and articles I have requested from other libraries and campuses are delivered promptly

63 20 63 9 Self Service (e.g. self-check loans, requests, website, book-a-desk, book rooms) meets my needs

62 7 2721,25

11 30 62 Median 10 Online enquiry services (e.g. email, Chat Now, Ask Us Now) meet my needs

61 31 2 15 4 61 11 Face-to-face enquiry services meet my needs

608,28

16 60 12 The items I’m looking for on the library shelves are usually there

59 19 3 59 13 Library staff provide accurate answers to my enquiries

58 9 58 14 I can get help from library staff when I need it


56 56 16 Library staff provide me with valuable assistance and expertise
















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Top 10 factors — Which Library do you use most? - Dentistry Library

10 responses







and research needs










library shelves are usually there4.11 The Library is a good place to study 2.33

The Library is a good place to study 6.78Library staff provide accurate








learning needs

6.56



needs


one4.33






and research needs


my needs5.67 The Library is a good place to study 4.44



learning needs

1.56




6.44








my learning needs

1.22


need it6.33



needs


and research needs4.75 Opening hours meet my needs 1.10


information6.33



and research needs

5.50 I am informed about Library services 4.80I can get help from library staff when I

need it1.03




information5.50



learning needs





my learning needs

6.22




5.44



my learning needs

5.00




1.00




10 responses


Mean Rank Mean Rank
































Mean importance scores — Which Library do you use most? - Dentistry Library



10 responses


Mean Rank Mean Rank
































Mean performance score — Which Library do you use most? - Dentistry Library



10 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — Which Library do you use most? - Dentistry Library


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — Which Library do you use most? - Dentistry Library

10 responses



70 22 70 2 The Library website provides useful information

69 18 69 3 Library signage is clear





64 30 64 8 Books and articles I have requested from other libraries and campuses are delivered promptly

63 14 2 63 9 Self Service (e.g. self-check loans, requests, website, book-a-desk, book rooms) meets my needs


61 12 7 29 28 13 61 11 Face-to-face enquiry services meet my needs

603,24

31 60 Median 12 The items I’m looking for on the library shelves are usually there



57 57 15 Access to key library resources through Canvas/Blackboard meets my learning needs

56 21 8 10 56 16 Library staff provide me with valuable assistance and expertise






50 6 50 22 I can get wireless access in the Library when I need to


48 20 48 24 24 hour Library spaces meet my needs





43 5 43 29 The Library’s online search enables me to find relevant library resources quickly



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Top 10 factors — Which Library do you use most? - Fisher Library

1368 responses



Library when I need to6.51 Opening hours meet my needs 6.43


one4.24



The Library is a good place to study 6.4824 hour Library spaces meet my

needs6.17





Opening hours meet my needs 6.46I can get wireless access in the





one1.56




and research needs


answers to my enquiries5.99 I am informed about Library services 5.14 The Library is a good place to study 1.06






and research needs






needs6.31


need it5.94







quickly

6.28








my learning needs

0.58


need it6.23

Face-to-face enquiry services meet

my needs5.92 The Library is a good place to study 5.42





my learning needs

6.20




5.91



and research needs

5.42



quickly

0.52






information0.50




1368 responses


Mean Rank Mean Rank
































Mean importance scores — Which Library do you use most? - Fisher Library



1368 responses


Mean Rank Mean Rank
































Mean performance score — Which Library do you use most? - Fisher Library



1368 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — Which Library do you use most? - Fisher Library


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — Which Library do you use most? - Fisher Library1368 responses











62 2115,23

14,30


61 12 28 9 61 Median 11 Face-to-face enquiry services meet my needs


59 19 314,27

8 59 13 Library staff provide accurate answers to my enquiries



















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Top 10 factors — Which Library do you use most? - Health Sciences Library

93 responses







needs4.30


needs1.20

The Library is a good place to study 6.39I can get help from library staff when I

need it6.03 Opening hours meet my needs 4.95






answers to my enquiries5.90 I am informed about Library services 4.99 Opening hours meet my needs 0.98






5.83



and research needs





and research needs

6.14



my learning needs














need it6.13


one5.75


information5.30






6.11








quickly

0.60


one6.11


my needs5.74




5.37




and research needs

0.52



my learning needs

6.11Library staff provide me with valuable

assistance and expertise5.72



needs


information0.50




93 responses


Mean Rank Mean Rank
































Mean importance scores — Which Library do you use most? - Health Sciences Library



93 responses


Mean Rank Mean Rank
































Mean performance score — Which Library do you use most? - Health Sciences Library



93 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — Which Library do you use most? - Health Sciences Library


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — Which Library do you use most? - Health Sciences Library

93 responses











62 21 62 10 Online enquiry services (e.g. email, Chat Now, Ask Us Now) meet my needs

61 19 29 26 3015,

20,23 14 61 11 Face-to-face enquiry services meet my needs

60 1227,28

60 12 The items I’m looking for on the library shelves are usually there

59 7 31 11 13 59 Median 13 Library staff provide accurate answers to my enquiries

58 2 4 9 58 14 I can get help from library staff when I need it

57 6 8 25 16 57 15 Access to key library resources through Canvas/Blackboard meets my learning needs


55 24 5 3 55 17 The Library is a good place to study















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Top 10 factors — Which Library do you use most? - Law Library

207 responses











needs5.96


one4.08






and research needs






one1.79


needs6.38




and research needs

















quickly





learning needs







quickly





learning needs

0.89



needs

6.18











my needs5.69



online resources

5.20



online resources

0.67




207 responses


Mean Rank Mean Rank
































Mean importance scores — Which Library do you use most? - Law Library



207 responses


Mean Rank Mean Rank
































Mean performance score — Which Library do you use most? - Law Library



207 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — Which Library do you use most? - Law Library


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — Which Library do you use most? - Law Library

207 responses









64 18 26 24 64 8 Books and articles I have requested from other libraries and campuses are delivered promptly


62 12 2328,30


61 15 2513,14






56 63,10

56 16 Library staff provide me with valuable assistance and expertise
















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Top 10 factors — Which Library do you use most? - Nursing Library

42 responses






learning needs








and research needs

6.56




6.32I can find a place in the Library to





need it6.28 Opening hours meet my needs 5.08 Opening hours meet my needs 0.77








and research needs






my needs6.21


one5.44


one0.61



learning needs

6.44




and research needs







contact them

6.19 I am informed about Library services 5.5724 hour Library spaces meet my

needs0.37


my needs6.38



my learning needs





needs

0.37



needs




needs5.70




and research needs

0.36


information6.36







information0.36




42 responses


Mean Rank Mean Rank
































Mean importance scores — Which Library do you use most? - Nursing Library



42 responses


Mean Rank Mean Rank
































Mean performance score — Which Library do you use most? - Nursing Library



42 responses

Gap Importance

Mean Rank Mean Rank





























The Library anticipates my learning and research needs -0.06 29 5.43 30



Mean gap scores — Which Library do you use most? - Nursing Library


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — Which Library do you use most? - Nursing Library

42 responses









642,28




61 19 20 2425,31

12,16


60 21 8 60 12 The items I’m looking for on the library shelves are usually there




















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Top 10 factors — Which Library do you use most? - Online library

63 responses





and research needs

6.62 Opening hours meet my needs 6.20I can find a place in the Library to















quickly

6.52




and research needs


one4.36


one1.64


information6.44


my needs6.02 The Library is a good place to study 4.59 The Library is a good place to study 1.55













5.96 I am informed about Library services 5.19



learning needs

0.83


need it6.33





learning needs


information0.75




6.28I can get help from library staff when I

need it5.93



online resources







needs





quickly

0.69


my needs6.25



quickly








63 responses


Mean Rank Mean Rank
































Mean importance scores — Which Library do you use most? - Online library



63 responses


Mean Rank Mean Rank
































Mean performance score — Which Library do you use most? - Online library



63 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — Which Library do you use most? - Online library


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — Which Library do you use most? - Online library

63 responses










63 18 14 117,30

63 9 Self Service (e.g. self-check loans, requests, website, book-a-desk, book rooms) meets my needs

62 12 15 28 62 10 Online enquiry services (e.g. email, Chat Now, Ask Us Now) meet my needs

61 19 17 21 274,24

16 61 Median 11 Face-to-face enquiry services meet my needs

60 208,23





















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Top 10 factors — Which Library do you use most? - SciTech Library

325 responses













one4.17


one1.75




and research needs


need it6.05







quickly


my needs5.95






need it6.13


assistance and expertise5.89 I am informed about Library services 5.14 The Library is a good place to study 0.90






5.88



online resources












online resources

0.67





5.74



learning needs

5.28




and research needs

0.57


needs6.10




and research needs

5.74



and research needs

5.31



learning needs

0.50





quickly




needs0.50




325 responses


Mean Rank Mean Rank
































Mean importance scores — Which Library do you use most? - SciTech Library



325 responses


Mean Rank Mean Rank
































Mean performance score — Which Library do you use most? - SciTech Library



325 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — Which Library do you use most? - SciTech Library


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — Which Library do you use most? - SciTech Library325 responses












61 18 2123,24


60 12 152,28

30 9 8 60 Median 12 The items I’m looking for on the library shelves are usually there

59 19 20 31 2511,16

59 13 Library staff provide accurate answers to my enquiries

586,27



















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Top 10 factors — Which Library do you use most? - Sydney College of the Arts Library

17 responses





and research needs






one0.62


needs6.70


my needs6.59


one6.00






need it6.50





quickly

0.53


the Library meet my needs6.67 The Library is a good place to study 6.50





learning needs

0.43



quickly


needs6.50 Opening hours meet my needs 6.06




and research needs

0.38



learning needs

6.64



contact them








6.64




6.43







one6.62





online resources

6.07




0.33





my learning needs

6.40



quickly

6.12 Opening hours meet my needs 0.31





assistance and expertise6.38 I am informed about Library services 6.12


information0.25




17 responses


Mean Rank Mean Rank
































Mean importance scores — Which Library do you use most? - Sydney College of the Arts Library



17 responses


Mean Rank Mean Rank
































Mean performance score — Which Library do you use most? - Sydney College of the Arts Library



17 responses

Gap Importance

Mean Rank Mean Rank
























The Library is a good place to study -0.07 24 6.43 17


I can get help from library staff when I need it -0.13 26 6.38 19

Library staff provide accurate answers to my enquiries -0.13 26 6.69 3



I find it easy to use mobile devices (e.g. tablets and phones) to access online resources -0.21 30 5.86 31


Mean gap scores — Which Library do you use most? - Sydney College of the Arts Library


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — Which Library do you use most? - Sydney College of the Arts Library

17 responses






67 21 24 13 67 5 Library workshops, classes and tutorials help me with my learning and research needs

66 20 29 278,22

66 6 The Library anticipates my learning and research needs

65 23 302,28

15,16

4 65 Median 7 Opening hours meet my needs

64 7 12 314,17

64 8 Books and articles I have requested from other libraries and campuses are delivered promptly





599,31




















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Top 10 factors — Which Library do you use most? - The Quarter

92 responses













and research needs






needs6.51


needs6.22


one4.61


one1.18

Opening hours meet my needs 6.48Face-to-face enquiry services meet

my needs6.16










need it6.02










and research needs

6.02



learning needs

5.41



my learning needs

0.67



my learning needs





and research needs

5.53




and research needs

0.54



quickly

6.29








learning needs

0.53




6.29




5.95



my learning needs

5.63



online resources

0.48




92 responses


Mean Rank Mean Rank
































Mean importance scores — Which Library do you use most? - The Quarter



92 responses


Mean Rank Mean Rank
































Mean performance score — Which Library do you use most? - The Quarter



92 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — Which Library do you use most? - The Quarter


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — Which Library do you use most? - The Quarter

92 responses










63 21 15 2913,14

23,30 63 9 Self Service (e.g. self-check loans, requests, website, book-a-desk, book rooms) meets my needs

62 18 31 2 11 62 Median 10 Online enquiry services (e.g. email, Chat Now, Ask Us Now) meet my needs

61 28 9 25 61 11 Face-to-face enquiry services meet my needs


59 19 27 3 16 59 13 Library staff provide accurate answers to my enquiries



















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Top 10 factors — Which Library do you use most? - ThinkSpace

11 responses












needs


needs6.70




one1.60


needs6.60


my needs6.50


one4.60






needs

6.50 Library signage is clear 5.36 The Library is a good place to study 0.80


need it6.45


answers to my enquiries6.45 The Library is a good place to study 5.40 Library signage is clear 0.64






6.43 I am informed about Library services 5.55The items I’m looking for on the







6.36



online resources

5.60



and research needs

0.50



contact them


need it6.36


information5.60




my needs6.38




6.33



and research needs

5.63



contact them

0.38



needs







learning needs

0.33




11 responses


Mean Rank Mean Rank
































Mean importance scores — Which Library do you use most? - ThinkSpace



11 responses


Mean Rank Mean Rank
































Mean performance score — Which Library do you use most? - ThinkSpace



11 responses

Gap Importance

Mean Rank Mean Rank























Access to key library resources through Canvas/Blackboard meets my learning needs -0.09 23 6.09 23



I can get wireless access in the Library when I need to -0.10 26 6.70 1

24 hour Library spaces meet my needs -0.10 27 6.60 3


The Library anticipates my learning and research needs -0.20 29 5.90 26

Access to Library information resources has helped me to be successful at university -0.22 30 6.11 20


Mean gap scores — Which Library do you use most? - ThinkSpace


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — Which Library do you use most? - ThinkSpace

11 responses










63 2328,29



61 5 21 25 15 30 61 11 Face-to-face enquiry services meet my needs


59 192,31




















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Arts and Social Sciences (680 responses) Importance mean






Architecture, Design and Planning (60 responses) Importance mean






Business (363 responses) Importance mean






Conservatorium of Music (212 responses) Importance mean






Dentistry (18 responses) Importance mean






Engineering and Information technologies (246 responses) Importance mean






Health Sciences (137 responses) Importance mean






Unique factor




Law (161 responses) Importance mean






Medicine (85 responses) Importance mean






Nursing (68 responses) Importance mean






Pharmacy (47 responses) Importance mean






Science (423 responses) Importance mean






Unique factor




Arts and Social Sciences (680 responses) Performance mean






Architecture, Design and Planning (60 responses) Performance mean






Business (363 responses) Performance mean






Conservatorium of Music (212 responses) Performance mean






Dentistry (18 responses) Performance mean






Engineering and Information technologies (246 responses) Performance mean






Health Sciences (137 responses) Performance mean






Unique factor




Law (161 responses) Performance mean






Medicine (85 responses) Performance mean






Nursing (68 responses) Performance mean






Pharmacy (47 responses) Performance mean






Science (423 responses) Performance mean






Unique factor




Arts and Social Sciences (680 responses) Gap score






Architecture, Design and Planning (60 responses) Gap score






Business (363 responses) Gap score






Conservatorium of Music (212 responses) Gap score






Dentistry (18 responses) Gap score






Engineering and Information technologies (246 responses) Gap score






Health Sciences (137 responses) Gap score






Unique factor




Law (161 responses) Gap score






Medicine (85 responses) Gap score






Nursing (68 responses) Gap score






Pharmacy (47 responses) Gap score






Science (423 responses) Gap score






Unique factor



Top 10 factors — What is your faculty or school? - Arts and Social Sciences

680 responses





one4.21






and research needs


needs6.08







quickly






one1.52














need it6.34


need it5.96 The Library is a good place to study 5.21






6.33




and research needs





my learning needs

0.74




my needs5.90 I am informed about Library services 5.26



quickly

0.66



needs

6.30




5.86 Library signage is clear 5.41Printing, scanning and photocopying








and research needs


information0.59




680 responses


Mean Rank Mean Rank
































Mean importance scores — What is your faculty or school? - Arts and Social Sciences



680 responses


Mean Rank Mean Rank
































Mean performance score — What is your faculty or school? - Arts and Social Sciences



680 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — What is your faculty or school? - Arts and Social Sciences


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — What is your faculty or school? - Arts and Social Sciences680 responses








65 26 22 65 7 Opening hours meet my needs


63 18 12 15 2813,

14,30 63 9 Self Service (e.g. self-check loans, requests, website, book-a-desk, book rooms) meets my needs


61 2123,27

48,16

11 61 11 Face-to-face enquiry services meet my needs





















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39 39

38 38

37 37

36 36

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34 34

33 33

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<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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- 114 -


Top 10 factors — What is your faculty or school? - Architecture, Design and Planning

60 responses





my needs6.21


one3.90


one1.80


need it6.41










and research needs


need it6.13











learning needs




information6.25










quickly





online resources



library shelves are usually there6.21 Opening hours meet my needs 5.86




information0.80




quickly




online resources

0.79



contact them

6.15




5.84 Library signage is clear 5.16 Library signage is clear 0.64









and research needs

0.63




60 responses


Mean Rank Mean Rank
































Mean importance scores — What is your faculty or school? - Architecture, Design and Planning



60 responses


Mean Rank Mean Rank
































Mean performance score — What is your faculty or school? - Architecture, Design and Planning



60 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — What is your faculty or school? - Architecture, Design and Planning


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — What is your faculty or school? - Architecture, Design and Planning

60 responses











62 12 47,29



60 21 25 16 60 Median 12 The items I’m looking for on the library shelves are usually there


58 31 3 10 24 28 58 14 I can get help from library staff when I need it

57 20 6 57 15 Access to key library resources through Canvas/Blackboard meets my learning needs

















40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

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31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

Imp

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x1

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- 119 -


Top 10 factors — What is your faculty or school? - Business

363 responses


The Library is a good place to study 6.60 Opening hours meet my needs 6.23I can find a place in the Library to







needs6.21


one4.43


one1.60


needs6.55











and research needs








and research needs



















quickly

0.50



quickly


my needs5.92



and research needs

5.54



learning needs

0.43



my learning needs

6.25





information5.56



online resources

0.43







learning needs






363 responses


Mean Rank Mean Rank
































Mean importance scores — What is your faculty or school? - Business



363 responses


Mean Rank Mean Rank
































Mean performance score — What is your faculty or school? - Business



363 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — What is your faculty or school? - Business


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — What is your faculty or school? - Business

363 responses







66 1722,24

66 6 The Library anticipates my learning and research needs





61 19 31 2813,14


60 20 122,27



58 8,4 11 58 14 I can get help from library staff when I need it


















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38 38

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33 33

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<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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Top 10 factors — What is your faculty or school? - Conservatorium of Music

212 responses







needs4.40


needs1.27




one6.24



and research needs









online resources

0.93





and research needs

5.97



online resources






and research needs

6.41




5.93



needs





quickly


my needs5.90


work in a group when I need to5.16 The Library is a good place to study 0.71










need it6.38





information5.39 Opening hours meet my needs 0.67





quickly

5.83



my learning needs


information0.62


one6.23





learning needs

0.61




212 responses


Mean Rank Mean Rank
































Mean importance scores — What is your faculty or school? - Conservatorium of Music



212 responses


Mean Rank Mean Rank
































Mean performance score — What is your faculty or school? - Conservatorium of Music



212 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — What is your faculty or school? - Conservatorium of Music


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — What is your faculty or school? - Conservatorium of Music212 responses









64 12 29 26 14 64 8 Books and articles I have requested from other libraries and campuses are delivered promptly


62 7 2721,25


61 11 61 Median 11 Face-to-face enquiry services meet my needs

60 31 2 158,4,28










51 5 10 51 21 Laptop facilities (e.g. desks, power) in the Library meet my needs











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33 33

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<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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- 129 -


Top 10 factors — What is your faculty or school? - Dentistry

18 responses










The Library is a good place to study 6.6124 hour Library spaces meet my

needs5.83


one4.00






my needs5.73






information5.72




one1.31


needs6.33




and research needs

5.71 The Library is a good place to study 4.72The items I’m looking for on the




learning needs

6.20



needs




learning needs

1.07


need it6.19






5.00



my learning needs

0.94




6.13









and research needs


need it5.56



my learning needs





my learning needs

6.06 Library signage is clear 5.56



learning needs

5.13



contact them

0.70




18 responses


Mean Rank Mean Rank
































Mean importance scores — What is your faculty or school? - Dentistry



18 responses


Mean Rank Mean Rank
































Mean performance score — What is your faculty or school? - Dentistry



18 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — What is your faculty or school? - Dentistry


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — What is your faculty or school? - Dentistry

18 responses












61 15 302,26

61 11 Face-to-face enquiry services meet my needs


59 29 283,13

59 Median 13 Library staff provide accurate answers to my enquiries



56 23 810,11




53 206,25

53 19 I can find a place in the Library to work in a group when I need to













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<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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x1

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- 134 -


Top 10 factors — What is your faculty or school? - Engineering and Information technologies

246 responses













one4.31


one1.59


need it6.01






to study when I need to6.17 Opening hours meet my needs 5.97 I am informed about Library services 4.98











needs6.13


my needs5.91








needs5.85



online resources

5.22



online resources

0.40


need it6.00










and research needs

5.98



quickly

5.79



and research needs








learning needs






246 responses


Mean Rank Mean Rank
































Mean importance scores — What is your faculty or school? - Engineering and Information technologies



246 responses


Mean Rank Mean Rank
































Mean performance score — What is your faculty or school? - Engineering and Information technologies



246 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — What is your faculty or school? - Engineering and Information technologies


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — What is your faculty or school? - Engineering and Information technologies246 responses










63 63 9 Self Service (e.g. self-check loans, requests, website, book-a-desk, book rooms) meets my needs



60 19 26 14 60 12 The items I’m looking for on the library shelves are usually there



57 122,25

16 11 57 Median 15 Access to key library resources through Canvas/Blackboard meets my learning needs

56 31 63,30

8,4,28







50 5 50 22 I can get wireless access in the Library when I need to










40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

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- 139 -


Top 10 factors — What is your faculty or school? - Health Sciences

137 responses





need it6.07


needs4.91



The Library is a good place to study 6.42I can get wireless access in the











5.94 I am informed about Library services 4.99 The Library is a good place to study 0.94




and research needs






needs0.94











my learning needs


my needs5.83










information5.34


one0.69


need it6.08




and research needs


one5.35 Opening hours meet my needs 0.68




6.07



my learning needs




online resources

0.62






5.70



online resources

5.37



quickly

0.56




137 responses


Mean Rank Mean Rank
































Mean importance scores — What is your faculty or school? - Health Sciences



137 responses


Mean Rank Mean Rank
































Mean performance score — What is your faculty or school? - Health Sciences



137 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — What is your faculty or school? - Health Sciences


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — What is your faculty or school? - Health Sciences

137 responses












61 19 21 2915,30


60 12 207,31

28 13 60 Median 12 The items I’m looking for on the library shelves are usually there





553,10

55 17 The Library is a good place to study















40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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x1

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- 144 -


Top 10 factors — What is your faculty or school? - Law

161 responses













one4.09






and research needs


needs5.94




one1.79



quickly

6.42








Opening hours meet my needs 6.38Library staff provide accurate







needs6.35




and research needs

5.80



learning needs





quickly













learning needs

1.07


need it6.30








and research needs

0.67




my needs5.73



online resources

5.20



quickly

0.64




161 responses


Mean Rank Mean Rank
































Mean importance scores — What is your faculty or school? - Law



161 responses


Mean Rank Mean Rank
































Mean performance score — What is your faculty or school? - Law



161 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — What is your faculty or school? - Law


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — What is your faculty or school? - Law

161 responses










63 21 12 17 14 13 63 9 Self Service (e.g. self-check loans, requests, website, book-a-desk, book rooms) meets my needs

62 2325,28



60 19 4,2 16 60 12 The items I’m looking for on the library shelves are usually there

59 208,11




















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39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

Imp

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x1

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- 149 -


Top 10 factors — What is your faculty or school? - Medicine

85 responses















needs6.52




one4.25


one1.67




and research needs

6.51




6.05 The Library is a good place to study 4.90Laptop facilities (e.g. desks, power) in





my needs6.04








and research needs

6.04



online resources





quickly

6.39




5.98



learning needs

5.38



online resources

0.67


need it6.38





quickly

0.67




6.33







needs0.67




needs








85 responses


Mean Rank Mean Rank
































Mean importance scores — What is your faculty or school? - Medicine



85 responses


Mean Rank Mean Rank
































Mean performance score — What is your faculty or school? - Medicine



85 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — What is your faculty or school? - Medicine


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — What is your faculty or school? - Medicine85 responses












61 19 28 15 2 61 Median 11 Face-to-face enquiry services meet my needs

60 12 4 169,11





















40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

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© Insync Surveys

Imp

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x1

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- 154 -


Top 10 factors — What is your faculty or school? - Nursing

68 responses





and research needs











and research needs
















one5.26 The Library is a good place to study 0.63




6.42







one0.60




need it6.11



and research needs



needs6.35



learning needs





my learning needs

0.48



needs

6.34







needs

0.48



learning needs

6.33



quickly

6.02 Opening hours meet my needs 5.62Printing, scanning and photocopying



information6.32


needs6.00



needs





68 responses


Mean Rank Mean Rank
































Mean importance scores — What is your faculty or school? - Nursing



68 responses


Mean Rank Mean Rank
































Mean performance score — What is your faculty or school? - Nursing



68 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — What is your faculty or school? - Nursing


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — What is your faculty or school? - Nursing

68 responses







66 17 26 22 66 6 The Library anticipates my learning and research needs



63 15 282,29


62 2111,13


61 7 31 25 12 14 61 Median 11 Face-to-face enquiry services meet my needs

604,16






556,5,
















40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

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© Insync Surveys

Imp

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x1

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- 159 -


Top 10 factors — What is your faculty or school? - Pharmacy

47 responses


Opening hours meet my needs 6.46 Opening hours meet my needs 6.30A computer is available when I need

one4.37


one1.00




and research needs

6.33




and research needs













The Library is a good place to study 6.20Face-to-face enquiry services meet

my needs5.95 I am informed about Library services 5.02 The Library is a good place to study 0.56


information6.09




5.95



and research needs




needs6.08


needs5.95











needs

5.34



online resources

0.51




6.05




5.90



contact them


information0.45










my needs6.05


need it5.86



online resources





47 responses


Mean Rank Mean Rank
































Mean importance scores — What is your faculty or school? - Pharmacy



47 responses


Mean Rank Mean Rank
































Mean performance score — What is your faculty or school? - Pharmacy



47 responses

Gap Importance

Mean Rank Mean Rank































Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs -0.21 31 5.53 25

Mean gap scores — What is your faculty or school? - Pharmacy


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — What is your faculty or school? - Pharmacy

47 responses













60 2913,14

16,30

9,11


59 1821,

23,31 28 59 Median 13 Library staff provide accurate answers to my enquiries



















40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

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© Insync Surveys

Imp

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x1

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- 164 -


Top 10 factors — What is your faculty or school? - Science

423 responses


The Library is a good place to study 6.52 Opening hours meet my needs 6.37I can find a place in the Library to







needs6.14


one4.37








one1.54




and research needs

6.37






needs6.37





and research needs








and research needs








need it5.90





online resources

0.60




my needs5.89





my learning needs

0.56



my learning needs

6.19




5.87



online resources


information0.55



quickly




information5.43






423 responses


Mean Rank Mean Rank
































Mean importance scores — What is your faculty or school? - Science



423 responses


Mean Rank Mean Rank
































Mean performance score — What is your faculty or school? - Science



423 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — What is your faculty or school? - Science


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — What is your faculty or school? - Science423 responses











62 21 12 1523,29


61 19 2813,

14,30 61 Median 11 Face-to-face enquiry services meet my needs

602,31



584,27



















40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

Imp

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x1

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- 169 -



Undergraduate student (1549 responses) Importance mean






Postgraduate research student (152 responses) Importance mean






Postgraduate coursework student (580 responses) Importance mean






Other University of Sydney student (18 responses) Importance mean






Academic staff (122 responses) Importance mean



Books and articles I have requested from other libraries and campuses are delivered promptly 6.56

The Library provides adequate feedback or responses when I contact them 6.50


Professional staff (41 responses) Importance mean






University of Sydney Alumni (13 responses) Importance mean






Unique factor




Other (20 responses) Importance mean






Unique factor




Undergraduate student (1549 responses) Performance mean






Postgraduate research student (152 responses) Performance mean






Postgraduate coursework student (580 responses) Performance mean






Other University of Sydney student (18 responses) Performance mean






Academic staff (122 responses) Performance mean






Professional staff (41 responses) Performance mean






University of Sydney Alumni (13 responses) Performance mean






Unique factor




Other (20 responses) Performance mean





Library workshops, classes and tutorials help me with my learning and research needs 6.17

Unique factor




Undergraduate student (1549 responses) Gap score






Postgraduate research student (152 responses) Gap score






Postgraduate coursework student (580 responses) Gap score






Other University of Sydney student (18 responses) Gap score






Academic staff (122 responses) Gap score






Professional staff (41 responses) Gap score






University of Sydney Alumni (13 responses) Gap score






Unique factor




Other (20 responses) Gap score




The Library anticipates my learning and research needs 0.63


Unique factor



Top 10 factors — What single category best describes you? - Undergraduate student

1549 responses











one4.51




need it5.94




one1.43






and research needs





and research needs








needs6.26




5.89



and research needs






needs5.88







quickly


my needs5.87





online resources

0.57






5.86



online resources

5.38



my learning needs

0.54



my learning needs

6.16



quickly

5.75



needs


information0.47




1549 responses


Mean Rank Mean Rank
































Mean importance scores — What single category best describes you? - Undergraduate student



1549 responses


Mean Rank Mean Rank
































Mean performance score — What single category best describes you? - Undergraduate student



1549 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — What single category best describes you? - Undergraduate student


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — What single category best describes you? - Undergraduate student1549 responses










6324,26


62 2115,23


61 1213,30


60 19 312,27



58 48,16

58 14 I can get help from library staff when I need it


















40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

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© Insync Surveys

Imp

ort

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x1

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- 180 -


Top 10 factors — What single category best describes you? - Postgraduate research student

152 responses





and research needs




one4.55





quickly






one1.14








information6.42













5.96 The Library is a good place to study 4.93The Library website provides useful

information0.97




6.38




and research needs






6.38




5.85



my learning needs

5.09




0.93





assistance and expertise5.84 I am informed about Library services 5.13



quickly

0.86




need it5.80 Library signage is clear 5.14




need it6.29


my needs5.68



online resources





152 responses


Mean Rank Mean Rank
































Mean importance scores — What single category best describes you? - Postgraduate research student



152 responses


Mean Rank Mean Rank
































Mean performance score — What single category best describes you? - Postgraduate research student



152 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — What single category best describes you? - Postgraduate research student


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — What single category best describes you? - Postgraduate research student

152 responses












61 11 9,7 61 Median 11 Face-to-face enquiry services meet my needs





5615,31

















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© Insync Surveys

Imp

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- 185 -


Top 10 factors — What single category best describes you? - Postgraduate coursework student

580 responses











one4.55






and research needs






one1.38


need it6.07






needs6.38


my needs6.02






needs6.02 I am informed about Library services 5.36









learning needs




need it6.31




and research needs





my learning needs

0.52



quickly

6.29




5.95



online resources

5.57



online resources

0.51









quickly

0.49




580 responses


Mean Rank Mean Rank
































Mean importance scores — What single category best describes you? - Postgraduate coursework student



580 responses


Mean Rank Mean Rank
































Mean performance score — What single category best describes you? - Postgraduate coursework student



580 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — What single category best describes you? - Postgraduate coursework student


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — What single category best describes you? - Postgraduate coursework student

580 responses









6424,26


63 18 2115,23

2913,14



61 19 31 2 9 61 Median 11 Face-to-face enquiry services meet my needs

60 12 27 4 2511,16





















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<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

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- 190 -


Top 10 factors — What single category best describes you? - Other University of Sydney student

18 responses





and research needs

6.73



















my needs6.29





learning needs

0.78



quickly




one5.45 The Library is a good place to study 0.69


need it6.27








learning needs

6.44




and research needs





my learning needs

0.50










and research needs

0.47




answers to my enquiries6.20 Opening hours meet my needs 5.57




need it6.33



and research needs








6.25



quickly

6.13



needs

5.62




0.38




18 responses


Mean Rank Mean Rank
































Mean importance scores — What single category best describes you? - Other University of Sydney student



18 responses


Mean Rank Mean Rank
































Mean performance score — What single category best describes you? - Other University of Sydney student



18 responses

Gap Importance

Mean Rank Mean Rank




























A computer is available when I need one -0.18 28 5.27 30




Mean gap scores — What single category best describes you? - Other University of Sydney student


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — What single category best describes you? - Other University of Sydney student

18 responses






6722,26

67 5 Library workshops, classes and tutorials help me with my learning and research needs




63 21 1314,25


62 23 15 31 28 30 62 10 Online enquiry services (e.g. email, Chat Now, Ask Us Now) meet my needs









53 20 3 53 19 I can find a place in the Library to work in a group when I need to













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<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

Imp

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- 195 -


Top 10 factors — What single category best describes you? - Academic staff

122 responses





and research needs







quickly








1.50












contact them


need it6.01


one4.44



my learning needs

0.99






need it6.48



contact them





quickly

0.84




6.47









and research needs

0.84






5.89





information0.81











needs

6.36




and research needs

5.80



my learning needs

5.03




0.66




122 responses


Mean Rank Mean Rank
































Mean importance scores — What single category best describes you? - Academic staff



122 responses


Mean Rank Mean Rank
































Mean performance score — What single category best describes you? - Academic staff



122 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — What single category best describes you? - Academic staff


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — What single category best describes you? - Academic staff

122 responses







66 29 26 8 66 6 The Library anticipates my learning and research needs

65 12 25 4 14 65 7 Opening hours meet my needs















50 21 5 50 22 I can get wireless access in the Library when I need to




46 24 46 26 Online resources (e.g. online articles, databases, ebooks) are useful for my studies and help me with my learning and research needs

45 20 45 27 Unit of Study resources (2 hour loan and Unit of Study readings) meet my learning needs





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37 19 37

36 36

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<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

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- 200 -


Top 10 factors — What single category best describes you? - Professional staff

41 responses





answers to my enquiries6.34 I am informed about Library services 5.19




needs6.56


my needs6.31 Library signage is clear 5.29 The Library is a good place to study 0.95


one6.56








to study when I need to6.55 Opening hours meet my needs 6.24



online resources



The Library is a good place to study 6.53Library staff provide me with valuable





needs0.80







information5.45


information0.80



quickly

6.44




6.04



and research needs






contact them




one0.61









online resources

0.56


need it6.38





learning needs






41 responses


Mean Rank Mean Rank
































Mean importance scores — What single category best describes you? - Professional staff



41 responses


Mean Rank Mean Rank
































Mean performance score — What single category best describes you? - Professional staff



41 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — What single category best describes you? - Professional staff


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — What single category best describes you? - Professional staff

41 responses









64 1419,29


63 26 3011,22


622,23

274,28

7 62 Median 10 Online enquiry services (e.g. email, Chat Now, Ask Us Now) meet my needs


60 36,31





















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<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

Imp

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- 205 -


Top 10 factors — What single category best describes you? - University of Sydney Alumni

13 responses






my learning needs


needs4.70













quickly




online resources

5.09



online resources

1.27



needs

6.70



















my needs5.82









information5.80



contact them










1.09


one6.64



needs

5.75 Opening hours meet my needs 5.36A computer is available when I need

one1.00


my needs6.64



and research needs


need it5.42



quickly

1.00




13 responses


Mean Rank Mean Rank
































Mean importance scores — What single category best describes you? - University of Sydney Alumni



13 responses


Mean Rank Mean Rank
































Mean performance score — What single category best describes you? - University of Sydney Alumni



13 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — What single category best describes you? - University of Sydney Alumni


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — What single category best describes you? - University of Sydney Alumni

13 responses






67 18 2228,29


6621,23




63 12 19 14 63 Median 9 Self Service (e.g. self-check loans, requests, website, book-a-desk, book rooms) meets my needs


6110,16






















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<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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- 210 -


Top 10 factors — What single category best describes you? - Other

20 responses







and research needs




























one5.36






and research needs

6.37



and research needs


one0.50


needs6.36


the Library meet my needs6.13 I am informed about Library services 5.42


needs0.50


need it6.11



online resources





6.29








needs

0.35




my needs6.06





contact them

0.35



needs

6.24




6.06








20 responses


Mean Rank Mean Rank
































Mean importance scores — What single category best describes you? - Other



20 responses


Mean Rank Mean Rank
































Mean performance score — What single category best describes you? - Other



20 responses

Gap Importance

Mean Rank Mean Rank





























Printing, scanning and photocopying facilities in the Library meet my needs -0.09 29 5.45 31



Mean gap scores — What single category best describes you? - Other


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — What single category best describes you? - Other

20 responses








6516,22

65 7 Opening hours meet my needs


6313,25


62 19 64,2,28


61 1215,

27,29

11,

14,21 61 Median 11 Face-to-face enquiry services meet my needs


597,20





5523,31
















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© Insync Surveys

Imp

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- 215 -



International Student (776 responses) Importance mean






International Staff (25 responses) Importance mean






Domestic Student (1559 responses) Importance mean






Domestic Staff (141 responses) Importance mean






Unique factor




International Student (776 responses) Performance mean






International Staff (25 responses) Performance mean






Domestic Student (1559 responses) Performance mean






Domestic Staff (141 responses) Performance mean






Unique factor




International Student (776 responses) Gap score






International Staff (25 responses) Gap score






Domestic Student (1559 responses) Gap score






Domestic Staff (141 responses) Gap score






Unique factor



Top 10 factors — Which category describes you? - International Student

776 responses





one4.67






need it6.07




one1.25


needs6.36







Opening hours meet my needs 6.32 Opening hours meet my needs 6.04The items I’m looking for on the







needs6.01 I am informed about Library services 5.31 The Library is a good place to study 0.73




and research needs


my needs5.95






need it6.19












5.90



and research needs

5.50



online resources

0.42






5.88



learning needs

5.52



learning needs

0.39



quickly

6.14




and research needs




my learning needs

0.37




776 responses


Mean Rank Mean Rank
































Mean importance scores — Which category describes you? - International Student



776 responses


Mean Rank Mean Rank
































Mean performance score — Which category describes you? - International Student



776 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — Which category describes you? - International Student


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — Which category describes you? - International Student

776 responses











62 18 21 26 14 62 10 Online enquiry services (e.g. email, Chat Now, Ask Us Now) meet my needs

6115,29


602,31

289,16


5919,20

12 278,4,25




















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34 34

33 33

32 32

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<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

Imp

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x1

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- 223 -


Top 10 factors — Which category describes you? - International Staff

25 responses





needs6.09








and research needs

6.43 Opening hours meet my needs 6.05The items I’m looking for on the





1.36


need it6.36





quickly








and research needs

1.06





contact them


one4.70




0.96





and research needs

5.80



learning needs











4.90



quickly

0.93





need it5.67


and research needs4.91 Library signage is clear 0.86


information6.14



needs

5.63



my learning needs


information0.82




needs

5.57



online resources

5.13




0.79




25 responses


Mean Rank Mean Rank
































Mean importance scores — Which category describes you? - International Staff



25 responses


Mean Rank Mean Rank
































Mean performance score — Which category describes you? - International Staff



25 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — Which category describes you? - International Staff


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — Which category describes you? - International Staff

25 responses










63 25 2913,16



61 9 8,2 4 7 61 11 Face-to-face enquiry services meet my needs


59 6 15 59 Median 13 Library staff provide accurate answers to my enquiries






53 27 5 24 53 19 I can find a place in the Library to work in a group when I need to

5221,23

52 20 A computer is available when I need one

51 18 20 31 51 21 Laptop facilities (e.g. desks, power) in the Library meet my needs




47 19 47 25 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs







40 40

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33 33

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<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

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- 228 -


Top 10 factors — Which category describes you? - Domestic Student

1559 responses











one4.47






and research needs

6.44




and research needs




one1.45















quickly


need it5.91










5.90



and research needs




needs6.22


my needs5.86





online resources

0.62




needs5.84



online resources

5.33



my learning needs

0.61


need it6.21



quickly




quickly

0.56




1559 responses


Mean Rank Mean Rank
































Mean importance scores — Which category describes you? - Domestic Student



1559 responses


Mean Rank Mean Rank
































Mean performance score — Which category describes you? - Domestic Student



1559 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — Which category describes you? - Domestic Student


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — Which category describes you? - Domestic Student1559 responses











62 21 1215,23

2413,

14,30 62 10 Online enquiry services (e.g. email, Chat Now, Ask Us Now) meet my needs


60 192,27

259,11


59 20 318,16




















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38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

Imp

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- 233 -


Top 10 factors — Which category describes you? - Domestic Staff

141 responses




quickly








and research needs












one4.87




1.11




my needs6.09





quickly

0.84





Library when I need to6.06 The Library is a good place to study 4.93


information0.80



contact them

6.44



contact them




need it6.44


need it6.03






and research needs

0.66










my learning needs

0.62



needs

6.39




6.00



online resources






6.34




and research needs

5.91




5.22



needs

0.57




141 responses


Mean Rank Mean Rank
































Mean importance scores — Which category describes you? - Domestic Staff



141 responses


Mean Rank Mean Rank
































Mean performance score — Which category describes you? - Domestic Staff



141 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — Which category describes you? - Domestic Staff


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — Which category describes you? - Domestic Staff141 responses









64 284,14









56 17 3,1 56 16 Library staff provide me with valuable assistance and expertise




525,24

52 20 A computer is available when I need one







45 19 45 27 Unit of Study resources (2 hour loan and Unit of Study readings) meet my learning needs





40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

Imp

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- 238 -



Daily (538 responses) Importance mean






Weekly (452 responses) Importance mean






2–4 days a week (1094 responses) Importance mean






Fortnightly (169 responses) Importance mean






Monthly (120 responses) Importance mean






Rarely (i.e. a few times a year) (125 responses) Importance mean






Never (16 responses) Importance mean






Unique factor




Daily (538 responses) Performance mean






Weekly (452 responses) Performance mean






2–4 days a week (1094 responses) Performance mean






Fortnightly (169 responses) Performance mean






Monthly (120 responses) Performance mean






Rarely (i.e. a few times a year) (125 responses) Performance mean






Never (16 responses) Performance mean






Unique factor




Daily (538 responses) Gap score






Weekly (452 responses) Gap score






2–4 days a week (1094 responses) Gap score






Fortnightly (169 responses) Gap score






Monthly (120 responses) Gap score






Rarely (i.e. a few times a year) (125 responses) Gap score






Never (16 responses) Gap score

I am informed about Library services 1.43

The Library anticipates my learning and research needs 1.08




Unique factor



Top 10 factors — How often do you come into the Library? - Daily

538 responses











one4.63










one1.30


needs6.40


need it5.97








my needs5.96










and research needs





and research needs


needs5.96





my learning needs

0.50


need it6.24





and research needs





my learning needs

6.22





information5.53



online resources

0.46



quickly





learning needs


needs0.44




538 responses


Mean Rank Mean Rank
































Mean importance scores — How often do you come into the Library? - Daily



538 responses


Mean Rank Mean Rank
































Mean performance score — How often do you come into the Library? - Daily



538 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — How often do you come into the Library? - Daily


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — How often do you come into the Library? - Daily

538 responses











62 21 15 2913,30


61 12 289,11


60 3116,25


59 19 20 2 27 8 59 13 Library staff provide accurate answers to my enquiries



















40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

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© Insync Surveys

Imp

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x1

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- 246 -


Top 10 factors — How often do you come into the Library? - Weekly

452 responses











and research needs




one4.53








one1.33





and research needs




quickly


need it5.92








needs5.90






need it6.16


my needs5.88



online resources

5.22



online resources

0.62






5.87



learning needs












my learning needs

0.58



my learning needs


assistance and expertise5.82 The Library is a good place to study 5.40



learning needs

0.57




452 responses


Mean Rank Mean Rank
































Mean importance scores — How often do you come into the Library? - Weekly



452 responses


Mean Rank Mean Rank
































Mean performance score — How often do you come into the Library? - Weekly



452 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — How often do you come into the Library? - Weekly


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — How often do you come into the Library? - Weekly452 responses












6112,21

23 15 2824,30



59 19 20 27 4 8 16 9 59 13 Library staff provide accurate answers to my enquiries



















40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

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© Insync Surveys

Imp

ort

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x1

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- 251 -


Top 10 factors — How often do you come into the Library? - 2–4 days a week

1094 responses











one4.55




need it6.00




one1.40








and research needs


needs5.92






needs6.27


my needs5.90



and research needs








and research needs







quickly

6.24








online resources

0.55






5.88



online resources

5.44



my learning needs

0.52


need it6.23




information0.50




1094 responses


Mean Rank Mean Rank
































Mean importance scores — How often do you come into the Library? - 2–4 days a week



1094 responses


Mean Rank Mean Rank
































Mean performance score — How often do you come into the Library? - 2–4 days a week



1094 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — How often do you come into the Library? - 2–4 days a week


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — How often do you come into the Library? - 2–4 days a week1094 responses













60 19 31 2 27 25 9 60 Median 12 The items I’m looking for on the library shelves are usually there

59 20 4 8 16 11 59 13 Library staff provide accurate answers to my enquiries



















40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

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© Insync Surveys

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ort

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x1

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- 256 -


Top 10 factors — How often do you come into the Library? - Fortnightly

169 responses












quickly








and research needs

6.54





one4.51


one1.39





answers to my enquiries6.07 The Library is a good place to study 4.91 The Library is a good place to study 1.13








information6.30











6.28




and research needs




quickly

0.90


need it6.28


my needs5.92



learning needs

5.22



my learning needs

0.73



needs

6.28







information0.70

Opening hours meet my needs 6.2724 hour Library spaces meet my

needs5.85








169 responses


Mean Rank Mean Rank
































Mean importance scores — How often do you come into the Library? - Fortnightly



169 responses


Mean Rank Mean Rank
































Mean performance score — How often do you come into the Library? - Fortnightly



169 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — How often do you come into the Library? - Fortnightly


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — How often do you come into the Library? - Fortnightly169 responses










63 18 12 2 28 9 14 7 63 9 Self Service (e.g. self-check loans, requests, website, book-a-desk, book rooms) meets my needs

62 21 25 48,24

13 62 Median 10 Online enquiry services (e.g. email, Chat Now, Ask Us Now) meet my needs






















40 40

39 39

38 38

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36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

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© Insync Surveys

Imp

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x1

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- 261 -


Top 10 factors — How often do you come into the Library? - Monthly

120 responses





and research needs









quickly




one4.25
















one1.00




6.27








0.94






and research needs






need it6.16


my needs5.84







need it5.81



and research needs

5.10



quickly

0.76


information6.12










5.74





information0.67




120 responses


Mean Rank Mean Rank
































Mean importance scores — How often do you come into the Library? - Monthly



120 responses


Mean Rank Mean Rank
































Mean performance score — How often do you come into the Library? - Monthly



120 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — How often do you come into the Library? - Monthly


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — How often do you come into the Library? - Monthly

120 responses













60 8,4 60 12 The items I’m looking for on the library shelves are usually there





55 63,10



53 20 19 5 53 19 I can find a place in the Library to work in a group when I need to













40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

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31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

Imp

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x1

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- 266 -


Top 10 factors — How often do you come into the Library? - Rarely (i.e. a few times a year)

125 responses





and research needs









quickly


need it6.07











one4.49


one1.28



needs

6.26 Opening hours meet my needs 5.97 The Library is a good place to study 4.70 The Library is a good place to study 1.14


information6.24




and research needs

5.96 I am informed about Library services 5.03Laptop facilities (e.g. desks, power) in



need it6.23









my learning needs





learning needs

0.71





needs





my learning needs

0.62






5.91



online resources


information0.59



contact them


my needs5.91





quickly

0.58




125 responses


Mean Rank Mean Rank
































Mean importance scores — How often do you come into the Library? - Rarely (i.e. a few times a year)



125 responses


Mean Rank Mean Rank
































Mean performance score — How often do you come into the Library? - Rarely (i.e. a few times a year)



125 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — How often do you come into the Library? - Rarely (i.e. a few times a year)


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — How often do you come into the Library? - Rarely (i.e. a few times a year)125 responses












61 48,16


6012,21

27 25 7 60 Median 12 The items I’m looking for on the library shelves are usually there


58 19 20 17 24 23 10 11 58 14 I can get help from library staff when I need it


















40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

Imp

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x1

0

- 271 -


Top 10 factors — How often do you come into the Library? - Never

16 responses





and research needs

6.18 Opening hours meet my needs 5.83 I am informed about Library services 4.14 I am informed about Library services 1.43


need it6.09



quickly







needs




one4.60


need it0.82



quickly

5.91




and research needs




my learning needs

0.81



my learning needs

5.90








needs

0.67







and research needs


information0.60


information5.83 The Library is a good place to study 5.67



learning needs











5.00




0.50



needs

5.78



online resources

5.57




5.00




and research needs

0.45







my learning needs

5.09




0.43




16 responses


Mean Rank Mean Rank
































Mean importance scores — How often do you come into the Library? - Never



16 responses


Mean Rank Mean Rank
































Mean performance score — How often do you come into the Library? - Never



16 responses

Gap Importance

Mean Rank Mean Rank






















I can get wireless access in the Library when I need to -0.17 22 5.33 18

The Library is a good place to study -0.27 23 5.40 17

The items I’m looking for on the library shelves are usually there -0.40 24 5.20 19

Laptop facilities (e.g. desks, power) in the Library meet my needs -0.40 25 5.00 25





I can find a quiet place in the Library to study when I need to -0.75 30 5.00 25


Mean gap scores — How often do you come into the Library? - Never


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — How often do you come into the Library? - Never

16 responses















582,13





54 6 9 17 54 Median 18 I can find a quiet place in the Library to study when I need to


5219,27



50 20 21 18 50 22 I can get wireless access in the Library when I need to


4811,24

48 24 24 hour Library spaces meet my needs








40 40

39 3 39

38 38

37 37

36 36

35 35

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33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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- 276 -















2-4 days a week (616 responses) Importance mean






























Unique factor
















2-4 days a week (616 responses) Performance mean






























Unique factor
















2-4 days a week (616 responses) Gap score






























Unique factor



Top 10 factors — How often do you access the Library online? - Daily

547 responses













and research needs


one4.58





quickly






one1.21












needs

6.37




and research needs






need it6.37



Opening hours meet my needs 6.37Face-to-face enquiry services meet

my needs6.01





my learning needs

0.66









0.63








quickly

0.57




needs5.89



online resources


information0.56




547 responses


Mean Rank Mean Rank
































Mean importance scores — How often do you access the Library online? - Daily



547 responses


Mean Rank Mean Rank
































Mean performance score — How often do you access the Library online? - Daily



547 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — How often do you access the Library online? - Daily


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — How often do you access the Library online? - Daily

547 responses









64 1728,29

147,13

64 8 Books and articles I have requested from other libraries and campuses are delivered promptly

63 18 12 25 2 24 30 63 9 Self Service (e.g. self-check loans, requests, website, book-a-desk, book rooms) meets my needs

62 21 15 23 8 9 11 62 Median 10 Online enquiry services (e.g. email, Chat Now, Ask Us Now) meet my needs




5819,20

6,1 3 58 14 I can get help from library staff when I need it


















40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

Imp

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x1

0

- 284 -


Top 10 factors — How often do you access the Library online? - Weekly

635 responses











one4.56




need it6.03




one1.38




and research needs








my needs5.93




needs6.28




and research needs







quickly

6.27














online resources

5.38



online resources

0.61



my learning needs

6.24




5.91



and research needs

5.38



my learning needs

0.52




needs5.90



needs

5.45



quickly

0.46




635 responses


Mean Rank Mean Rank
































Mean importance scores — How often do you access the Library online? - Weekly



635 responses


Mean Rank Mean Rank
































Mean performance score — How often do you access the Library online? - Weekly



635 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — How often do you access the Library online? - Weekly


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — How often do you access the Library online? - Weekly635 responses











62 12 23 15 3013,14



60 19 312,27

28 259,11





56 63,10

















40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

Imp

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x1

0

- 289 -


Top 10 factors — How often do you access the Library online? - 2-4 days a week

616 responses











and research needs




one4.45




need it6.01




one1.47



quickly


my needs6.01








6.33










and research needs











quickly

0.59


need it6.27




5.99



and research needs






needs5.95 The Library is a good place to study 5.38


information0.55






5.89



online resources

5.45




and research needs

0.52




616 responses


Mean Rank Mean Rank
































Mean importance scores — How often do you access the Library online? - 2-4 days a week



616 responses


Mean Rank Mean Rank
































Mean performance score — How often do you access the Library online? - 2-4 days a week



616 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — How often do you access the Library online? - 2-4 days a week


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — How often do you access the Library online? - 2-4 days a week

616 responses










63 1814,30


62 21 12 215,23

2813,24

62 Median 10 Online enquiry services (e.g. email, Chat Now, Ask Us Now) meet my needs





57 6,3 57 15 Access to key library resources through Canvas/Blackboard meets my learning needs

















40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

Imp

ort

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x1

0

- 294 -


Top 10 factors — How often do you access the Library online? - Fortnightly

264 responses











one4.61






and research needs


needs5.91




one1.34





quickly

6.24




and research needs














need it6.21




5.82



and research needs




needs6.15


my needs5.73





quickly

0.58






5.72 The Library is a good place to study 5.37The Library website provides useful

information0.57







needs

5.41



online resources

0.52




264 responses


Mean Rank Mean Rank
































Mean importance scores — How often do you access the Library online? - Fortnightly



264 responses


Mean Rank Mean Rank
































Mean performance score — How often do you access the Library online? - Fortnightly



264 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — How often do you access the Library online? - Fortnightly


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — How often do you access the Library online? - Fortnightly

264 responses










637,26


62 18 2914,24


6112,21



59 19 20 31 4 2511,

16,28 9 59 Median 13 Library staff provide accurate answers to my enquiries

58 27 8,3 58 14 I can get help from library staff when I need it


















40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

Imp

ort

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x1

0

- 299 -


Top 10 factors — How often do you access the Library online? - Monthly

180 responses


Opening hours meet my needs 6.50 Opening hours meet my needs 6.19I can find a place in the Library to







one4.59






need it5.88




one1.22


needs6.31








needs5.81






my needs5.79



learning needs






and research needs

6.21




and research needs

5.75



online resources

5.15



learning needs

0.77










online resources

0.66


need it6.16



quickly

5.63 Library signage is clear 5.28Printing, scanning and photocopying




quickly





and research needs

5.31



my learning needs

0.63




180 responses


Mean Rank Mean Rank
































Mean importance scores — How often do you access the Library online? - Monthly



180 responses


Mean Rank Mean Rank
































Mean performance score — How often do you access the Library online? - Monthly



180 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — How often do you access the Library online? - Monthly


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — How often do you access the Library online? - Monthly

180 responses











62 2123,29




59 122,28

16,30

9 59 Median 13 Library staff provide accurate answers to my enquiries

58 2027,31


57 8,4 57 15 Access to key library resources through Canvas/Blackboard meets my learning needs

56 6,3 56 16 Library staff provide me with valuable assistance and expertise
















40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

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© Insync Surveys

Imp

ort

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x1

0

- 304 -


Top 10 factors — How often do you access the Library online? - Rarely (i.e. a few times a year)

192 responses











one4.55








one1.41




to study when I need to4.84 The Library is a good place to study 0.95






and research needs






needs6.17


my needs5.72



and research needs















and research needs


need it5.68




5.14



my learning needs

0.60




information5.17



online resources

0.50


one5.97










192 responses


Mean Rank Mean Rank
































Mean importance scores — How often do you access the Library online? - Rarely (i.e. a few times a year)



192 responses


Mean Rank Mean Rank
































Mean performance score — How often do you access the Library online? - Rarely (i.e. a few times a year)



192 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — How often do you access the Library online? - Rarely (i.e. a few times a year)


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — How often do you access the Library online? - Rarely (i.e. a few times a year)

192 responses
















57 12 3125,27

11 57 Median 15 Access to key library resources through Canvas/Blackboard meets my learning needs

5616,30

















40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

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© Insync Surveys

Imp

ort

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x1

0

- 309 -


Top 10 factors — How often do you access the Library online? - Never

76 responses










The Library is a good place to study 6.39 Opening hours meet my needs 5.90 I am informed about Library services 4.19I can find a quiet place in the Library







information4.48


one0.89

Opening hours meet my needs 6.10 The Library is a good place to study 5.76



needs





needs5.74



contact them









and research needs






need it5.57


one4.74




needs5.91








my learning needs

0.26


one5.63







online resources

0.20


need it5.60



quickly


to study when I need to4.88 Opening hours meet my needs 0.20




76 responses


Mean Rank Mean Rank
































Mean importance scores — How often do you access the Library online? - Never



76 responses


Mean Rank Mean Rank
































Mean performance score — How often do you access the Library online? - Never



76 responses

Gap Importance

Mean Rank Mean Rank
























Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs -0.11 24 5.07 23




The Library’s online search enables me to find relevant library resources quickly -0.22 28 5.16 21




Mean gap scores — How often do you access the Library online? - Never


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — How often do you access the Library online? - Never

76 responses



















54 12 26 13 54 Median 18 I can find a quiet place in the Library to study when I need to


52 27 11 29 30 52 20 A computer is available when I need one

51 3 25 28 51 21 Laptop facilities (e.g. desks, power) in the Library meet my needs




47 10 4 47 25 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs

46 5 46 26 Online resources (e.g. online articles, databases, ebooks) are useful for my studies and help me with my learning and research needs

45 2 8 45 27 Unit of Study resources (2 hour loan and Unit of Study readings) meet my learning needs




41 1 41 31 I find it easy to use mobile devices (e.g. tablets and phones) to access online resources

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

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x1

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- 314 -















2-4 days a week (1369 responses) Importance mean























Library workshops, classes and tutorials help me with my learning and research needs 6.23







Unique factor
















2-4 days a week (1369 responses) Performance mean






























Unique factor
















2-4 days a week (1369 responses) Gap score






















I am informed about Library services 0.84








Unique factor



Top 10 factors — How often are you required to be on campus? - Daily

831 responses











one4.62








one1.23




and research needs








and research needs















needs6.21


my needs5.88







quickly





and research needs

5.36



online resources

0.49


need it6.15




5.86



online resources


information0.43




needs5.84 Library signage is clear 5.47



quickly

0.41




831 responses


Mean Rank Mean Rank
































Mean importance scores — How often are you required to be on campus? - Daily



831 responses


Mean Rank Mean Rank
































Mean performance score — How often are you required to be on campus? - Daily



831 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — How often are you required to be on campus? - Daily


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — How often are you required to be on campus? - Daily831 responses











62 18 2324,29


61 21 12 3013,14


60 215,25


59 19 31 2711,16




















40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

Imp

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x1

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- 322 -


Top 10 factors — How often are you required to be on campus? - Weekly

213 responses





and research needs




one4.49










one1.25


answers to my enquiries6.32 Opening hours meet my needs 6.02






need it6.28


my needs6.00








needs6.26




and research needs





my learning needs

0.66



quickly

6.23













information0.65


information6.17



contact them

5.80



online resources

5.42



learning needs

0.58



my learning needs


needs5.79



learning needs

5.42



quickly

0.53




213 responses


Mean Rank Mean Rank
































Mean importance scores — How often are you required to be on campus? - Weekly



213 responses


Mean Rank Mean Rank
































Mean performance score — How often are you required to be on campus? - Weekly



213 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — How often are you required to be on campus? - Weekly


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — How often are you required to be on campus? - Weekly213 responses











62 182,15


61 21 23 28 49,30

11 61 Median 11 Face-to-face enquiry services meet my needs

60 12 27 258,16





565,10

















40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

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© Insync Surveys

Imp

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an

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x1

0

- 327 -


Top 10 factors — How often are you required to be on campus? - 2-4 days a week

1369 responses











one4.51






and research needs


need it5.99




one1.44

Opening hours meet my needs 6.42 24 hour Library spaces meet my 5.98 I am informed about Library services 5.11 The Library is a good place to study 1.06











quickly

6.34




and research needs






needs6.28









need it6.25


my needs5.92



and research needs

5.36



my learning needs

0.60






5.89



online resources

5.42



online resources

0.58




assistance and expertise5.81 The Library is a good place to study 5.45



quickly

0.55




1369 responses


Mean Rank Mean Rank
































Mean importance scores — How often are you required to be on campus? - 2-4 days a week



1369 responses


Mean Rank Mean Rank
































Mean performance score — How often are you required to be on campus? - 2-4 days a week



1369 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — How often are you required to be on campus? - 2-4 days a week


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — How often are you required to be on campus? - 2-4 days a week1369 responses










63 21 2914,24


62 1215,23


61 2 9 61 Median 11 Face-to-face enquiry services meet my needs

60 19 31 27 25 11 60 12 The items I’m looking for on the library shelves are usually there




















40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

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© Insync Surveys

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x1

0

- 332 -


Top 10 factors — How often are you required to be on campus? - Fortnightly

20 responses




quickly

6.72







one1.33




and research needs

6.72




and research needs


one4.61



quickly

1.17




answers to my enquiries5.95 Library signage is clear 4.74





needs


my needs5.94








6.39







needs0.87


my needs6.29





my learning needs

5.00



my learning needs

0.75





Library when I need to5.83 I am informed about Library services 5.11




and research needs

0.67


need it6.11



contact them




needs6.00





needs5.13



needs

0.63




needs








20 responses


Mean Rank Mean Rank
































Mean importance scores — How often are you required to be on campus? - Fortnightly



20 responses


Mean Rank Mean Rank
































Mean performance score — How often are you required to be on campus? - Fortnightly



20 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — How often are you required to be on campus? - Fortnightly


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — How often are you required to be on campus? - Fortnightly

20 responses






67 29 26 67 5 Library workshops, classes and tutorials help me with my learning and research needs



6422,28







58 15 12 4 13 58 Median 14 I can get help from library staff when I need it















43 19 43 29 The Library’s online search enables me to find relevant library resources quickly



40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

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© Insync Surveys

Imp

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x1

0

- 337 -


Top 10 factors — How often are you required to be on campus? - Monthly

17 responses





my needs6.20







needs


needs6.20


information4.88














6.54



learning needs

6.00 Library signage is clear 5.00A computer is available when I need

one1.20



quickly

6.50 Opening hours meet my needs 5.87The items I’m looking for on the







and research needs

6.50




and research needs

5.86



and research needs

5.07



needs

1.14




6.46














one5.10



quickly

0.86



learning needs

6.44







information0.82








0.69




17 responses


Mean Rank Mean Rank
































Mean importance scores — How often are you required to be on campus? - Monthly



17 responses


Mean Rank Mean Rank
































Mean performance score — How often are you required to be on campus? - Monthly



17 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — How often are you required to be on campus? - Monthly


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — How often are you required to be on campus? - Monthly

17 responses








65 18 22 2925,30



6312,20

19 14 811,24

63 Median 9 Self Service (e.g. self-check loans, requests, website, book-a-desk, book rooms) meets my needs





5810,17



















40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

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© Insync Surveys

Imp

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x1

0

- 342 -


Top 10 factors — How often are you required to be on campus? - Rarely (i.e. a few times a year)

44 responses





and research needs

6.45





one4.54





needs

6.30













and research needs







contact them




the Library meet my needs4.87 I am informed about Library services 0.84



and research needs

6.23



needs

5.88 The Library is a good place to study 5.03I can find a place in the Library to



need it6.20





my learning needs







one0.79




need it5.85 Library signage is clear 5.10



my learning needs

0.78


information6.14




needs5.15



contact them

0.72





learning needs








44 responses


Mean Rank Mean Rank
































Mean importance scores — How often are you required to be on campus? - Rarely (i.e. a few times a year)



44 responses


Mean Rank Mean Rank
































Mean performance score — How often are you required to be on campus? - Rarely (i.e. a few times a year)



44 responses

Gap Importance

Mean Rank Mean Rank































Unit of Study resources (2 hour loan and Unit of Study readings) meet my learning needs -0.20 31 5.55 27

Mean gap scores — How often are you required to be on campus? - Rarely (i.e. a few times a year)


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — How often are you required to be on campus? - Rarely (i.e. a few times a year)

44 responses











62 513,

14,16 62 10 Online enquiry services (e.g. email, Chat Now, Ask Us Now) meet my needs

61 18 122,29




58 17 15 23 9,7 58 14 I can get help from library staff when I need it


















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Top 10 factors — How often are you required to be on campus? - Never

18 responses







5.87



online resources




















need it5.53



learning needs

4.69



quickly

1.50



quickly

6.25




and research needs

5.44



my learning needs

4.73



online resources

1.47


need it6.24




5.40



quickly






and research needs

6.19





needs4.75 The Library is a good place to study 1.19



needs









and research needs





needs

1.07





needs




one1.00




18 responses


Mean Rank Mean Rank
































Mean importance scores — How often are you required to be on campus? - Never



18 responses


Mean Rank Mean Rank
































Mean performance score — How often are you required to be on campus? - Never



18 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — How often are you required to be on campus? - Never


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — How often are you required to be on campus? - Never

18 responses












61 19 2123,28



59 12 30 25 16 8 59 Median 13 Library staff provide accurate answers to my enquiries


57 24 7,4 9 57 15 Access to key library resources through Canvas/Blackboard meets my learning needs

















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On campus (2406 responses) Importance mean






Off campus, within Australia (86 responses) Importance mean






Unique factor




On campus (2406 responses) Performance mean






Off campus, within Australia (86 responses) Performance mean






Unique factor




On campus (2406 responses) Gap score






Off campus, within Australia (86 responses) Gap score






Unique factor



Top 10 factors — Are you studying, researching or teaching: - On campus

2406 responses











one4.53






and research needs


need it5.98




one1.36










and research needs





quickly


my needs5.91






needs6.25


needs5.91






need it6.23




5.90



and research needs

5.37



online resources

0.55






5.90



online resources

5.41



my learning needs

0.53







quickly

0.51




2406 responses


Mean Rank Mean Rank
































Mean importance scores — Are you studying, researching or teaching: - On campus



2406 responses


Mean Rank Mean Rank
































Mean performance score — Are you studying, researching or teaching: - On campus



2406 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — Are you studying, researching or teaching: - On campus


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — Are you studying, researching or teaching: - On campus2406 responses











62 2115,23

3013,14



60 31 27 2 25 169,11





















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Top 10 factors — Are you studying, researching or teaching: - Off campus, within Australia

86 responses





and research needs




















5.81 The Library is a good place to study 4.94 The Library is a good place to study 1.13






and research needs

5.78 I am informed about Library services 5.04A computer is available when I need

one0.77



quickly


my needs5.74



online resources





contact them





learning needs

5.09



my learning needs

0.75




contact them


one5.09


information0.68




6.03









need it6.03


need it5.68



my learning needs

5.15



quickly

0.62



needs

5.99











86 responses


Mean Rank Mean Rank
































Mean importance scores — Are you studying, researching or teaching: - Off campus, within Australia



86 responses


Mean Rank Mean Rank
































Mean performance score — Are you studying, researching or teaching: - Off campus, within Australia



86 responses

Gap Importance

Mean Rank Mean Rank
































Mean gap scores — Are you studying, researching or teaching: - Off campus, within Australia


University of Sydney Library Client Survey, May 2018Best practice categories gap grid — Are you studying, researching or teaching: - Off campus, within Australia

86 responses













60 2 2814,30


59 1912,20


58 23 7 5 9 11 58 14 I can get help from library staff when I need it




54 1 31 10 54 18 I can find a quiet place in the Library to study when I need to














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Documents

University of Sydney Library Client Survey Report · University of Sydney Library Client Survey, May 2018 78% 50% 43% 29% 23% 21% 18% 10% 8% 8% 1% 0% 20% 40% 60% 80% 100% Email Canvas