USAID/Rule of Law Program Quarter 1 Progress Report

FY 2018 Quarter 1 Report: Rule of Law Program P 1/71 January 15, 2018

USAID/Rule of Law Program

Quarter 1 Progress Report October 1, 2017 to December 31, 2017

Submission Date: January 15, 2018 Contract Number: AID-OAA-I-13-00036/ AID-278-TO-16-00001 Contract Period: November 15, 2015 – November 14, 2020 COR Name: George Kara’a Submitted by: Qais Jabareen, Chief of Party

Tetra Tech DPK 15, Abdul Rahim Al Haj Mod’d St. Swefieh, Amman - Jordan Tel: +962 6 5859196/7 Email: [email protected] This document was produced for review and approval by the United States Agency for International Development / Jordan (USAID/Jordan).


Contents

1

Acronyms and Abbreviations .................................................................................... 3

Introduction .................................................................................................................................. 4

I. Activity Overview................................................................................................ 5

a. Activity Details ................................................................................................................ 5 b. Executive Summary ........................................................................................................ 6

II. Activity Implementation ...................................................................................... 10

Component 1: Strengthened GOJ Accountability, Transparency, Judicial Independence, and Protection of Human Rights ............................................................................................... 10 Component 2: Increased Public Demand for Public Accountability, Transparency, Rule of Law, and Protection of Human Rights ................................................................................. 37 Component 3: Integrating Activities and Results into Other USAID Programs............. 50

III. Planned Activities for Next Quarter ........................................................... 53

Annex 1: PDT QR1 FY 18 ...................................................................................... 55

Annex 2: Financial Information .............................................................................. 62

Annex 3: Management and Administrative Issues ............................................. 66


ACRONYMS AND ABBREVIATIONS

ACC Amman Chamber of Commerce ACI Amman Chamber of Industry Al Hayat Al Hayat Center for Civil Society Development APPO Amman Public Prosecution Department ATI Access to Information AWLN Arab Women’s Legal Network CCD Companies Controller Department CDFJ Center for Defending the Freedom of Journalists CMS Case Management System CSB Civil Service Bureau CSC Civil Service Council CSO Civil Society Organization DRG Democracy, Rights and Governance GOJ Government of Jordan ICT Information and Communication Technology IEC Independent Elections Commission IPA Institute of Public Administration IT Information Technology JC Judicial Council JIJ Judicial Institute of Jordan KAA King Abdullah II Award for Excellence and Transparency KACE King Abdullah II Center for Excellence KPI Key Performance Indicator LLC Limited Liability Company M&E Monitoring and Evaluation MLEP Monitoring, Learning and Evaluation Plan MOICT MOI

Ministry of Communications and Information Technology Ministry of Interior

MOJ Ministry of Justice MOPSD Ministry of Public Sector Development MOSD Ministry of Social Development NDI National Democratic Institute NGO Non-governmental Organization NIS National Integrity System NITC National Information and Technology Center OGP Open Government Partnership PIRS Performance Indicator Reference Sheet PWD Persons with Disabilities Rasheed Rasheed Coalition for Integrity and Transparency ROLP Rule of Law Program SOP Standard Operating Procedure SRS System Requirements Specification SSC Social Security Corporation UNCAC United Nations Charter Against Corruption USAID United States Agency for International Development WMS Warehouse Management System


Introduction The purpose of the USAID Rule of Law Program (ROLP) is to:

Support Jordanian efforts to enhance government accountability to citizens

Strengthen the rule of law to better protect human and legal rights

Increase the effectiveness of civil society and private sector organizations to advocate for their interests, provide services to their members, and participate in the governing processes.

This program supports civil society and private sector efforts to demand greater assurances from their government with regard to those protections and accountability. ROLP consists of three main components:

COMPONENT 1 This component consists of a comprehensive and wide-ranging series of interventions focusing on governmental entities and their respective capacities. Engaged counterparts include the Ministry of Public Sector Development (MOPSD) and the Justice Sector. It concentrates on the following pillars:

MOPSD: Provides an ideal mechanism for engaging the Government of Jordan (GOJ) with civil society organizations (CSOs) and public advocacy groups with an interest in governmental accountability, transparency, and integrity. MOPSD is one of the foremost facilitators of overall GOJ improvement. The stronger and more effective it becomes, the more likely it will successfully carry out its mandate and achieve USAID’s envisioned goals and results.

Justice Sector: Consists of the Ministry of Justice (MOJ) and the Judicial Council (JC), overseeing all courts, the judiciary, the Attorney General and prosecution authority, and the Judicial Institute of Jordan (JIJ).

COMPONENT 2 This component supports non-governmental organizations (NGOs) and CSOs, primarily through grants. Through grants and technical assistance, NGOs and CSOs engage in monitoring and advocacy activities that test the GOJ’s ability and willingness to provide transparent and accountable decision-making and everyday functioning. This “bottom-up” approach examines and monitors governmental protection of human rights with particular attention on justice and rule of law for all, and a focus on traditionally disadvantaged populations such as women and youth.

COMPONENT 3

This component focuses on integrating activities and results into, and with, other USAID programs. ROLP achieves this through close coordination with other USAID programs across sectors as well as with other donors. Opportunities for integration with other programs arise in areas such as the promotion of gender-based and youth programs.


I. ACTIVITY OVERVIEW

a. Activity Details

Activity Details

Activity Name

Activity Start / End Date November 15, 2015 – November 14, 2020

Name of Prime Implementing Partner Tetra Tech DPK

Contract/Agreement Number AID-OAA-I-13-00036/ AID-278-TO-16-00001

Name of Subcontractors/Sub-awardees:

Subcontracts: 3G Engineering Consultancy LLC, Ahmad Abu Dari Consulting, Al Wosool Management & Technology Consulting, Autographics, Deloitte Consulting LLP, General Computers & Electronics Co., High Hawks Technology Co., Imagine Technologies, IMKAN for Multi Construction Enterprises LLC, Integrated Standard Solutions, National Computer Company – OPTIMIZA Jordan, The Kaizen Company, To Excel Consulting

Grants: Al Hayat Center for Civil Society Development, Center for Defending the Freedom of Journalists, Arab Women Legal Network

Geographic Coverage (Governorates / Districts) All Governorates in Jordan

Reporting Period Quarter 4 FY 2017(October – December 2017)


b. Executive Summary

This quarterly report details ROLP’s performance during the period from October 1, 2017 through December 31, 2017 (FY 2017 Quarter 4).

Component 1

Under this component, ROLP aims to strengthen GOJ accountability, transparency, judicial independence, and protection of human rights.

To enhance the working environment and culture of excellence in the public sector, ROLP committed to upgrade the Institute of Public Administration (IPA) and reposition it to become a specialized, high-quality provider of trainings, research, and consultancy services for the public sector in Jordan and the region.

During this quarter, ROLP provided the needed technical support to the IPA and MOPSD staff in drafting the IPA bylaws based on the approved business model and organizational structure. The draft bylaws were then discussed with IPA management and MOPSD staff and submitted to the MOPSD Minister on December 27.

The request for proposals (RFP) tendering package for the IPA building renovations was developed and published in official newspapers on November 26. On December 4, ROLP, along with multiple potential subcontractors, conducted a site visit to IPA’s building to allow the potential subcontractors to visually inspect the building and ask any needed questions. These questions were then reviewed and answered by ROLP and the engineering consultancy firm. The expected date to receive all RFPs is January 5.

To enhance governance practices in the public sector, the launching of the “Governance and Assessment Tool for the Public Sector” was conducted on November 27 in a ceremony attended by the Minister of Public Sector Development, high ranking officials from the GoJ and international agencies working in Jordan, and USAID representatives.

To improve MOPSD’s external communication and interface with stakeholders and the public, ROLP supported the MOPSD in implementing a media campaign to promote the mobile application “At Your Service” ( بخدمتكم ).

In order to enhance the capacity and efficiency of Civil Execution Departments and clerks around the Kingdom, ROLP supported the MOJ in developing a unified procedural manual which unifies all processes in a manner suitable for all courts. MOJ approved the final draft of the guideline and ROLP will assist to design and print out 200 copies for distribution throughout Jordan.

In order to fulfill the Judicial Council (JC) objective of training Amman Conciliation and First Instance Court judges on new/amended laws, in light of the Royal Committee Recommendations, ROLP provided extensive support to the JC in planning for and carrying out trainings on new/amended laws. The training sessions are held every Saturday at the New Palace of Justice (NPOJ). The first of these trainings took place on October 21 and will last until March 2018. To date, a total of 209 judges have been trained.

During this quarter, ROLP was approached by the JC requesting support in establishing a fully functioning Technical Office at the Court of Appeal, which comes in line with implementing a Royal Committee Recommendation concerning the same. ROLP, responding to this request, worked closely with the Court of Appeal, JC and MOJ in selecting the most appropriate space, following which, designs were developed and approved. During the next quarter, the bidding process will take place.

During this quarter, and in line with the Royal Committee Recommendations, the Judicial Council and the Judicial Institute of Jordan, in close cooperation with ROLP, have continued providing Arabic typing trainings to judges. To date, and since the training’s inception in September, a total of 188 trainees underwent the training. The trainees consist of First Instance and Conciliation judges from all Amman


Courts of First Instance (South, West, East and North) and 69 diploma students of the 80th regiment of the Judicial Institute of Jordan (JIJ).

To improve justice service delivery and court and case management, ROLP provided extensive support to upgrading the Civil Execution and Amman Public Prosecution Departments at the NPOJ which, on October 28, were officially opened by the Minister of Justice and USAID Mission Director. During their speeches, they acknowledged the hard work done by the employees of the departments and ROLP interns, who worked side by side in ensuring the success of both departments.

During October 2017, ROLP conducted a post-test survey for the intervention implemented at the Civil Execution Department at the NPOJ. In total, 120 respondents participated in this survey (57% females) representing the department’s visitors, including bank and companies’ representatives and lawyers. Respondents answered the self-administered survey questions regarding their satisfaction with services provided by the department and obstacles they faced during service delivery.

To raise awareness on the new enhancements at the Amman Court of First Instance, ROLP, in cooperation with the MOJ, met with the official staff at the newly renovated Civil Execution Department, to decide on the content material required for several brochures and roll-ups. Accordingly, ROLP developed in-house the media material and the design for different brochures and roll-ups. A final agreement was made for three brochure designs and one roll-up. These included instructions about the different services available at the Amman Court of First Instance (notary public, appointment system, self-query via kiosk system, payment through e-fawateer.com, and correction of case status). In addition, brochure material covered full instructions on the use of online services, petition registration of civil cases, and civil case registration, all of which are vital for lawyers and court users and would lessen court load. ROLP printed and provided 9,000 brochures and four roll-ups that were set at four corners of the Execution Department.

Following the success of the NPOJ’s appointment system, ROLP rolled out the same to the Civil Execution Department at East Amman Court on November 26. On the first day of operations, three lawyers used the system to file a total of 26 petitions between them. The second day, five lawyers used the appointment system to file a total of 61 petitions, and now, an average of 42 lawyers use the system daily.

To roll out the success enjoyed at the Civil Execution Department at NPOJ, ROLP contracted an architect who prepared designs for the Civil Execution Department in Irbid. The tendering process will take place over the next quarter.

Before starting ROLP interventions to improve services provided by the Execution of Judgments Department in the Irbid Palace of Justice, the M&E team conducted a pre-test survey to look into satisfaction with services provided by department clients. The 151 respondents, 66% of which were females, included banks, companies, and individuals’ representatives. They were asked to answer the self-administered survey questions, which concerned respondents’ satisfaction with services provided by the department and obstacles encountered during service delivery.

During this quarter, ROLP provided support for the establishment of Economic Chambers at NPOJ. This activity is based on the Royal Committee Recommendation concerning the amendment of the rules of jurisdiction to facilitate the procedures of litigation. It also initiates the effort, based on MOJ request, related to the creation of a judicial chamber for economic cases at the Amman Court of First Instance to be specialized in important commercial and investment disputes. The location has been selected and designs have been created and approved. The tendering process is expected to take place over the course of the next quarter.

During this quarter, ROLP completed the implementation of the judges and MOJ staff survey. The main purpose of this survey is to look into challenges, obstacles and difficulties faced by female judges while performing their judicial tasks, in addition to identifying their training needs to enhance female judges’


capacity within the justice sector. Results were included within a comprehensive report and illustrated into a PowerPoint presentation.

Component 2

Under this component, ROLP aims to increase public demand for public accountability, transparency, rule of law, and protection of human rights.

To facilitate its mandate of leading and inspiring reform, improvement and integrity throughout the GOJ, private sector and CSOs, ROLP, through its subcontractor, finished developing the new CCD website. Following testing by participating entities, the website was launched in December 2017.

To improve the capacity of the Integrity and Anti-Corruption Commission to meet international and domestic commitments, ROLP concluded the procurement of the forensics workstation and software requested by JIACC. ROLP further finalized the system requirement specifications for the case management system, which includes procedures for all departments concerned with the complaints and grievances cycle, starting with the registration process and ending with transfer of corruption cases to the Public Prosecution Department.

ROLP supported JIACC in commemorating the International Anti-Corruption Day held on December 10 under the patronage of President of the Senate His Excellency Mr. Faisal Akif Al-Fayez. The event, which held the slogan “Nepotism is a Loss of Rights”, included a session titled “National Integrity, challenges faced”.

To improve the capacity of the Ministry of Social Development (MOSD) to meet commitments regarding legislation, people and structure, knowledge, leadership and process, ROLP provided support to develop their strategy for 2017 – 2021 through realignment with the government-approved guidelines. On November 20, MOSD launched its 2017-2021 strategy under the patronage of Her Excellency the Minister of Social Development and was attended by employees of the Royal Court, the Prime Ministry and another 32 governmental bodies, as well as 20 non-governmental organizations both national and international. USAID was awarded a trophy of appreciation during the ceremony.

To strengthen performance, accountability, and service delivery of the MOSD to protect human rights, ROLP provides support to the MOSD in improving its processes. This includes moving from the current manual paper system used widely within MOSD offices to an automated system for beneficiaries. ROLP and MOSD are currently working on the development of an integrated web portal that includes 91 services provided by MOSD.

This quarter, ROLP continued supporting selected CSOs to enable citizens to hold their government accountable, advocate for more transparent and corruption-free government, access information, and promote good governance. These include:

The CDFJ to strengthen government transparency and accountability by bolstering Access to Information Law (ATI) implementation. ROLP and CDFJ signed the grant’s amendment for Year 2 through August 15, 2018. The grant will continue working with the 16 government institutions from Year 1 and add 5 new institutions.

Al Hayat Center for Civil Society Development (Al Hayat) to increase public accountability as part of the Open Government Partnership (OGP). Al Hayat and ROLP worked on reviewing and finalizing the grant Year 2 work plan and budget. The proposal includes continued monitoring of the government’s performance toward the OGP commitments by measuring the level of accomplishment against the third national action plan. It also proposes to build the capacities of the government staff working on the OGP


commitments, continue the assessment and enhancement of government websites, and this year work closely with the Prime Ministry to build a government performance monitoring team and develop their capacities to be able to submit an annual performance report to the King.

The Arab Women’s Legal Network (AWLN) to mainstream gender issues in the justice sector. ROLP and AWLN signed the grant agreement on December 7, 2017.

Rasheed Coalition for Integrity and Transparency (Rasheed) to promote integrity, transparency, and fight corruption. ROLP and Rasheed finalized the proposal and budget for Rasheed’s project “Action for Integrity”.

King Abdullah II Center for Excellence (KACE)-Jordan Excellence Acceleration Program. During this quarter, ROLP and KCE finalized the grant proposal and budget, sent to Home Office for final review and was submitted to USAID for their final approval.

Component 3

Under this component, ROLP aims to integrate activities and results, and create linkages to foster collaboration and joint efforts with other USAID programs.

ROLP maintains its internship program as part of its mandate to empower youth to foster positive change and the rule of law. On October 24, ROLP held a graduation ceremony for the 44 ROLP interns who supported the Independent Election Commission (IEC) during the Municipality and decentralization election period.

To support the MOJ Media and Communications Directorate, ROLP provided the Directorate with two interns: one specialized in media and the other in graphic design.

To improve the process of resolving disputes arising from elections, ROLP continued supporting the IEC. ROLP met with the IEC advisor to discuss ROLP support to establish a Regional Training Center specialized in electoral processes, in partnership with relevant local, Arab and international organizations to serve as a hub for election administrations in the Arab region.

Furthermore, as part of the support to the IEC, during the previous quarter the first release of the WMS was deployed on the IEC staging servers and on October 25, the second release deployed. Since then, on November 28 and December 3, two training sessions were held on the WMS which were attended by 4 IT staff members.

ROLP, in close collaboration with the Ministry of Interior (MOI), supported the Governorate Council of Jordan in the development of their websites. The Governorate Council requires 12 websites, one for each governorate in Jordan. The National Information Technology Center finalized testing the website and submitted it to the Ministry of Interior. MOI is currently reviewing the final version of the website before approval and launching.


II. ACTIVITY IMPLEMENTATION

COMPONENT 1: STRENGTHENED GOJ ACCOUNTABILITY, TRANSPARENCY, JUDICIAL INDEPENDENCE, AND PROTECTION OF HUMAN RIGHTS

1.1 Enhance the working environment and culture of excellence in the public sector

1.1.1 Upgrade the IPA and reposition it to become a specialized, high-quality provider of management training for the public sector.

ROLP is supporting the MOPSD to improve and enhance IPA performance by repositioning it as a specialized, high-quality provider of trainings, research, and consultancy services for the public sector in Jordan and the region.

On September 10, the Prime Minister issued a letter addressing the Minister of the Public-Sector Development, containing the decision to merge the steering committee established to oversee IPA’s transformation with the steering committee responsible for supervising the public-sector development programs. This merger resulted in the establishment of the new committee called “Ministerial Steering Committee for Reform and Development of the Public Sector”.

This decision reflects Jordan’s commitment to develop and improve the IPA and achieve the objectives of the transformation strategy.

ROLP further continued to provide logistical and technical support to the IPA as detailed below:

IPA Law: ROLP provided technical support to MOPSD in developing IPA’s bylaws, which were discussed with the IPA Director General and submitted to the Minister of Public Sector Development for final approval and endorsement by the cabinet. The bylaws were drafted to include major principles that aim to enhance governance, ensure continued improvements, and enhance the financial and administrative management of the IPA. The draft bylaws further indicated a change of the IPA’s name from Institute of Public Administration to Institute of Government Administration.

MOPSD decided to make one further change to the proposed organizational structure; the decision was to divide the Services and Training Directorate into two – a Training Directorate and a Research and Consultancy Directorate. The reason for this was to give more weight to the two main functions of IPA.

Human Resources Plan and Reallocation: The IPA human resources plan and employee reallocation was submitted officially to the Alignment Program, an entity established and managed by MOPSD and responsible for reviewing and approving all placement plans for the public sector. The alignment committee revised the plans based on the approved organizational structure and finalized the reallocation of the IPA employees.

Image 1: Letter containing the decision of the PM to merge the

committees


Building Infrastructure Upgrades: in order to improve the infrastructure of the IPA facility and enhance its overall capacity, ROLP, in cooperation with a consultancy firm, developed and finalized the request for proposals (RFP) tendering package for the IPA building renovations. The RFP was published in official newspapers on November 26, following which, ROLP, along with multiple potential subcontractors, conducted a site visit to IPA’s building on December 4 to give the subcontractors an opportunity to visually inspect the building. In mid-December, following the visit, ROLP received questions from the subcontractors which were then reviewed and answered by ROLP and an engineering firm. ROLP is expecting to receive all the RFP’s by January 5.

1.2 Increase citizens demand for public accountability, transparency and protection of human rights

1.2.1 Enhance governance practices in the public sector

During this reporting period, ROLP supported the MOPSD in hosting the launch of the Governance and Assessment Tool for the Public-Sector guide. This included developing a five-minute-long video explaining the importance of enhancing governance within the public sector, printing 5000 copies of a brochure explaining the guide and the assessment tool, developing a detailed power point presentation and training material, and making all the logistical arrangements for the launching ceremony.

On November 27, MOPSD launched the “Governance Guide and Assessment Tool for the Public Sector” at a ceremony attended by H. E. the Minister of Public Sector Development Majd Shweikeh, deputizing the Prime Minister. Approximately 200 high ranking government officials, USAID Deputy Mission Director Lewis Tatem, USAID DRG Technical Director George Kara’a and representatives from international agencies in Jordan attended the ceremony, held at the Greater Amman Hall in the King Hussein Youth and Sports City. During the ceremony, MOPSD presented the content of the guide including governance principles, the policy implementation cycle within government organizations and the assessment tool. MOPSD also reviewed the roles and responsibilities within organizations to perform self-assessments and the importance of cooperation between different parties to enhance governance practices within the public sector. MOPSD conducted a one-hour introductory training session on the guide and the assessment tool immediately after the ceremony for 50 government officials. ROLP also started working with MOPSD on developing a website dedicated to the guide to be made available on the government’s portal, with the goal of making it easier to access information and explain how to use the guide and the assessment tool for Jordan’s entities and other interested parties.

Image 2: Attendees during the Governance Guide Launch


1.3 Improve the capacity of the MOPSD to meet international and domestic commitments in public accountability and transparency

1.3.1 Improve MOPSD external communication and interface with stakeholders and the public.

Launching the MOPSD Promotional Campaign for the Complaint Application “Bikhidmitcom” A. Background Part of the Rule of Law program mandate is to support the MOPSD in enhancing public sector accountability and citizen oversight through developing the public inquiry/ complaint procedure. To benefit from modern technology and the high level of smartphone usage in Jordan, ROLP assisted the MOPSD to develop a mobile Public inquiry/ Complaint Application. The application is designed to enhance communication between the Ministry and the public as well as make the complaint process about specific public services more accessible and user friendly. B. Planning the Complaint Application Promotional Campaign ROLP supported the MOPSD in devising a proper promotional campaign plan to guarantee sufficient outreach activities to the Jordanian public. The plan incorporates mainly digital multi-media activities that aim to raise awareness across diverse segments of the population by means of the MOPSD website, the complaint application, or by visiting the MOPSD offices. ROLP, together with MOPSD, reached an agreement on the following digital multi-media activities that are considered key success factors to gain the desired impact of this campaign, including:

1. Hold a launching event for the Complaint System Application that will consider the participation of most important stakeholders from the public and private sectors, civil society organizations and media

2. Design and develop media material that would introduce MOPSD Complaint Management System to the public, to increase awareness across diverse Jordanian segments be means of the MOPSD website, the complaint system application or by visiting the MOPSD offices

3. Advertise through news websites to introduce the Complaint System application (Al Wakeel News, Al Ghad News, Saraya News, and Ro'ya News)

4. Broadcast frequent radio advertisements to introduce the Complaint System application on the following radio stations:

Hala Radio Station – Al Wakeel

Rotana Station – morning show

Fann FM – morning show

Yaqeen FM – your burden is my burden 5. Design, edit and produce high-definition quality short introductory video introducing the

Complaint System application, which will be used across the various media tools employed in the promotional campaign

6. Broadcast through Ro'ya TV station during most prominent TV programs 7. Develop and disseminate targeted SMS messages that would introduce the Complaint System

application reaching all Jordanian syndicates, all geographical areas of Jordan, different social classes and age groups between 20 – 55 years old

8. Design introductory media material for roll-ups that would raise awareness on the Complaint System application at the entrance of service-oriented public-sector entities


9. Coordinate with public sector entities to utilize the plentiful screens found at their premises to display audio-visual media material designed for the Complaint System application

10. Promoting the Complaint System application on MOPSD Facebook and Twitter platforms by developing and publishing audio-visual posts to introduce the complaint system service, in addition to utilizing the introductory video that will be produced for the campaign.

C. Launching of Complaint Application Promotional Campaign – October 8, 2017 On October 8, MOPSD, in close cooperation with ROLP, launched the multi-media promotional campaign for the newly developed Complaint Application named “Bikhidmitcom” – meaning, at your service. The media campaign holds the slogan “Your Voice Concerns Us”, which seeks to support MOPSD’s efforts in taking appropriate measures to reduce citizens' complaints and address negative issues and phenomena in a practical manner, away from speculation. Also, to achieve the vision of His Majesty King Abdullah in raising the quality of services provided to citizens, in hearing the service-recipient’s voice and consider citizens’ suggestions to change as key partners in the continuous development of public sector services. The campaign lasted for approximately 60 – 70 days starting on October 8. ROLP supported MOPSD in implementing the following activities using diverse multi-media tools/ channels: 1. Roll-ups: upon delivering 100 roll-ups on the complaint

application to MOPSD, the ministry staff started delivering the roll-ups to most suitable official entities engaged in public service delivery. At the date of this report, 80 percent of roll-ups were delivered to 92 public entities.

2. Posters: ROLP facilitated the printing of 10,000 posters which were delivered to MOPSD and will be used to cover other government entities across Jordan – particularly public entities that did not receive a roll-up, to further spread the word on the complaint application. To date, 60 percent of roll-ups were delivered to 92 public entities.

3. Video Ad Production: one main 60-second video and

another 3 short videos of 39 – 45 seconds each were produced to be used on Ro’ya TV and social media advertisements. Each of the 3 short videos cover one aspect of the application services: complaints/ suggestions, queries, and compliments. ROLP received MOPSD’s approval for the videos and provided them to Ro’ya TV for advertisement according to the broadcasting plan that started October 15, 2017.

4. Ro’ya TV: in mid-October, ROLP signed an agreement with Ro’ya TV and developed a broadcasting plan that ran until November 13. During this period 87 ads of 3480 seconds in total were broadcasted across four major show times on Roya TV. The expected daily viewership of these programs was

Image 3: Complaint Application Roll-up Design that was delivered to Official Entities


around 1.65 million views. Ro’ya provided ROLP with a broadcasting certificate and report providing this detailed information of the media campaign results.

5. Social media posts: ROLP arranged with the vendor who produced the roll-ups to prepare visual media posts similar to the roll-up design. These will be published on social media outlets of the MOPSD, News Websites and Radio Channels carrying out media campaign activities. The MOPSD is also requesting from other ministries to support the dissemination efforts of the promotional campaign by posting the visual media posts on their own social media accounts (Facebook and Twitter).

6. Audio Ad Production and Radio Broadcasting: Upon finalizing the audio advertisement that received MOPSD approval, ROLP signed agreements with news website agencies and developed broadcasting plans for each of the contracted channels: Fann, Rotana and Al Yaqeen, which were also approved by the MOPSD. The broadcasting period started October 8 and ran until November 29 on Rotana and Fann Radio Stations, and until November 7 on Yaqeen Radio Channel. The radio ads were broadcasted on the most important morning shows and in one afternoon show during peak minutes of the radio shows. Rotana channel broadcasted 90 ads for the MOPSD media campaign, Fann FM broadcasted 110 ads, and Yaqeen broadcasted 44 ads in total. The three radio channels provided ROLP with broadcasting certificate and reports providing a breakdown of the accumulated number of spots of advertisement including time duration, frequency and time of the day for broadcasting that took place on time, duration and frequency of broadcasting ads for the MOPSD media campaign.

7. News Websites: upon providing the three contracted news websites, Al Wakeel News, Al Ghad News, and Saraya News, with the complaint application banner design, News Websites launched MOPSD’s promotional campaign on the homepage of their websites which will run for 10 consecutive

Image 4: The distribution of the MOPSD Media Campaign ads broadcasted on Roya TV

Image 5: The number of followers for each TV show on Roya Channel during the

campaign period


weeks. The three contracted news websites provided weekly/ monthly media reports containing full information on outreach, impressions, and interactions of virtual audience. During the months of October and November, Al Wakeel News reached 4 million audiences, while 2632 people accessed the application through mobile devices. Al Wakeel News continued publishing daily posts and videos of the complaint application campaign on their Facebook public page and Twitter account reaching 756,000 virtual audiences.

From October 8 until December 3, Al Ghad News reached 800,132 virtual audiences, 369,813 through mobile devices and 430, 319 through desktops or laptops, while 945 people accessed the application through mobile devices.

From October 8 until December 6, Saraya News Website reached 4,066,598 virtual audiences, with 627,200 new visitors.

8. SMS messages: ROLP provided the SMS text for the complaint application campaign which was

approved by MOPSD to the contracted vendor. A SMS dissemination plan was prepared based on the geographical and demographic distribution of target segments required by the MOPSD as well as the quantity and frequency of the messaging. The SMS plan will run for 10 successive weeks to reach 500,000 audiences in total covering Amman, Zarqaa and Irbed mainly, as well as all other Jordanian governorates. In addition, 250,000 email shots were sent to niche segments in three main cities: Amman, Irbed and Zarqa with focus on engineers, professionals, education sector, and private sector. The following figures provide more detailed information of the SMS geographical and demographic dissemination trend and the email shots.

Furthermore, MOPSD published the promotional video of the complaint application media campaign on their Facebook and Twitter public accounts. ROLP supported a Facebook paid campaign from October 25 until December 29, as shown in figure below.

Image 6: Total number of virtual audience reached by day through Al

Ghad News Website


D. Google Analytics Dashboard In general, the Google analytics dashboard reveals an increase in number of installs by users during the campaign period as compared to previous periods of similar duration. For instance, the number of unique users who installed the Complaint Application “Bikhidmitkom” on at least one device for the first time since the launching of the campaign until December 7 was 2,397 users, a 44.6% increase. When comparing the number of installs versus uninstalls by users for the past 30 days, a negative result of -8% appears. This could be related to privacy reasons for users not willing to provide their national ID number or some other factor. More in-depth research is required to understand the reasons behind users’ withdrawal from the application.

Nevertheless, when comparing the MOPSD complaint application effectiveness to 15 other Jordanian governmental applications during the promotional campaign duration from October 8 – December 7, the Complaint Application “Bikhidmitkom” ranks fifth with the highest increase in number of installs by users of 44.6%. The other four applications that precede the MOPSD application belong to: Department of Land and Survey, Ministry of Justice, Social Security Corporation, and Drivers and Vehicles License Department. The figure below provides detailed information of the 15 governmental applications’ ranking according to Google analytics dashboard. Finally, the number of Android devices that were active during the promotional campaign period of those users who installed the Complaint Application was 1,219 out of 2,397, with a 24.4% increase in the number of devices as compared to the previous period of similar duration.

Image 7: the MOPSD published complaint application promotional video on Facebook Public Page


1.4 Enhance the working environment and culture of excellence in the public sector

ROLP is supporting the MOJ Secretary General (SG) with his application to participate in the King Abdullah II Award. To this end, ROLP supported the SG to develop and begin implementing an action plan, which included conducting meetings with different staff to collect data and information. Following this, the drafting of the application began as well as obtaining the material that may be requested by the award assessors.

1.2 Reduce undue influences and increase transparency and effectiveness of the decision-making process in the operation of the Judicial Council 1.2.1 Assist JC General Secretariat administrative units to fulfill below activities:

Training and Specialization Unit:

Identify training needs for judges and develop a training plan

In order to fulfill the JC objective of training Amman Conciliation and First Instance Courts judges on new/amended laws, in light of the Royal Committee Recommendations, ROLP provided extensive support to JC in: Developing a training plan for Amman governorate judges to include session dates, subjects,

number of participants, their names and titles Print the required material for each session along with other needed logistics Attend each session to ensure the quality of trainings delivered and assist the instructors as

needed.

Image 8: MOPSD application ranking number 5 of 15 among governmental applications on the Google analytics

dashboard


The trainings, delivered by specialized judges, began on October 21 2017 and are expected to continue until March 2018. They take place every Saturday at the NPOJ and are delivered to judges of Courts of Conciliation and First Instance. The new/amended laws that subject of the trainings are: Amendments to Penal Law Amendments to Criminal Procedural

Law Amendments to Civil Procedural Law New Conciliation Law Amendments to Evidence Law Amendments to Civil Courts

Formation Law, and Amendments to Civil Execution Law.

To date, a total of 209 judges have been trained, distributed by gender as follows:

1.3 Provide technical assistance and material support to improve justice service delivery and court and case management 1.3.1 Ongoing support to the Court of Cassation Based on the request of the Chief Justice, ROLP conducted two studies that aim to clarify and show the impact of legislative amendments on courts’ case load. The two studies are:

1. Court of Appeal and First Instance as an appellate court case load comparison study, and

2. Courts of First Instance and Conciliation case load comparison study.

The first study aimed to show the case load per court after the amendments to the laws and regulations. The study showed that the Court of Appeal case load could decrease throughout the kingdom by 65% over both civil and criminal cases. That being said, the decreased case load (65%) will be distributed to the First Instance courts based on jurisdiction.

Image 9: Judges during a training


The second study aimed to show the case load per court after the amendments to the laws and regulations. As a result, the study showed that the Court of First Instance case load could decrease throughout the kingdom by 13% over both civil and criminal cases. That being said, the decreased case load (13%) will be distributed to the conciliation courts based on jurisdiction. On October 16, ROLP held a meeting with the Judicial Council to present the study results to the Chief Justice and Chief Judges of the Courts of First Instance. The presentation resulted in participants making rational, thought out decisions on judicial appointments and their specializations. 1.3.2 Ongoing support and assistance to enhance the capacity of the courts to deal with small claims cases and fast track case management and cases related to investments Assist in the establishment of a Technical Office at the Court of Appeal During this quarter, ROLP was approached by the Judicial Council requesting support in establishing a fully functioning Technical Office at the Court of Appeal, which comes in line with implementing a Royal Committee Recommendation concerning the same. ROLP, responding to this request, held a meeting with the Court of Appeal Judge who was tasked with overseeing the project, during which, the possible location and the needs of the office were discussed. These were followed by numerous site visits to the NPOJ in order to find the ideal location for the office, one that will meet the needs and the number of staff to be assigned there. In October, the location was assigned, and after obtaining the approvals needed, ROLP, along with the Court of Appeal Judge and ROLP architect, paid numerous visits to the location in order to document the “as-is” status of the location and design the “to-be”. ROLP provided the Court of Appeal Judge with numerous “to-be” options, and after taking his remarks and feedback into consideration, one final design came to be. On December 19, a meeting was held at the MOJ which was attended by the Secretary General of the MOJ, concerned MOJ employees, a Court of Appeal Judge who oversees the project, as well as ROLP management and staff, in order to review the “as-is” and “to-be” design and obtain final approval. The SG was very pleased with the work done to date and signed off on the new designs, along with all concerned staff. Based on this meeting, ROLP began preparing all the needed documents for tendering purposes. Over the next quarter, the implementation of this project will be taking place. 1.4 Improve judicial capacity to serve public and to support training on integrity and anti-corruption issues (COMPONENTS 1 & 2)

1.4.1 Establish Economic Chamber at Amman Court of First Instance

Based on the Royal Committee Recommendation to create a judicial chamber for economic cases at the Amman Court of First Instance, the MOJ approached ROLP to support them in establishing an Economic Chamber at the NPOJ. This entity will specialize in important commercial and investment disputes with a nationwide jurisdiction to provide a safe legal environment for investment which in turn will have a significant impact on the economic growth in the Kingdom. To this end, ROLP conducted numerous site visits to NPOJ, along with the relevant court and MOJ employees as well as ROLP’s architect contracted to this end, to find the most suitable location for the economic chamber. Once the suitable space was assigned, ROLP prepared all the needed designs, which were approved by all relevant stakeholders. Following which, the tendering process began. This project is expected to take approximately three months to implement from the date of selecting the subcontractors.


1.4.2 Restructuring the Civil Clerk offices of the Court of First Instance of Amman and Irbid

The Amman Court of First Instance Chief Judge requested to review and develop the processes of the clerk offices at NPOJ. When restructured, these processes will have a significant impact on enhancing transparency, integrity and accountability in the justice sector and will eventually result in facilitating access to justice and shortening the litigation duration. In response to the Chief Judge’s request, ROLP agreed to support MOJ in enhancing the following:

Felony follow-up office

Felony registry clerk office

Criminal hall of the Criminal Court of First Instance

Following-up First instance court clerk office

Customer service office for the chief judges

Accounting clerk office

To this end, ROLP conducted numerous site visits which resulted in the preparation of the needed designs and tendering documents. The approval of the concerned stakeholders has been obtained and the tendering process has been initiated. The project is expected to take three months to complete. 1.5 Strengthen justice sector accountability, transparency, judicial independence, and protection of human rights

1.5.1 Assist the MOJ in implementing its strategic project “Raising Awareness of the Public” by conducting campaigns regarding the following: Develop knowledge management capabilities of MOJ During the previous quarter, ROLP developed the KM system for MOJ which will increase the work efficiency, transparency and simplifies access to information. During this quarter, MOJ will test the new KM system as well as work on gathering additional data that will be added to the system. 1.5.2 FEMALE JUDGES SURVEY During this quarter, ROLP completed the implementation of the Judges and MOJ Staff survey. The main purpose of this survey is to look into challenges and obstacles faced by female judges, and identify training needs to enhance female judges’ capacity within the justice sector. Results were included within a comprehensive report and illustrated into a power point presentation. The survey provides information on the following: Training needs Barriers and challenges female judges face (social, family, and work environment) Female judges’ satisfaction with work environment, fees and professional development Female judges’ satisfaction with courts infrastructure’ readiness and efficiency according to

international standards Female judges’ perception towards gender sensitivity issues Demographic data


This survey followed the quantitative research methodology, comprising the self-administered method implemented at the MOJ, Courts of Conciliation and First Instance, and other specific courts such as Tax and Custom Courts. The survey data collection, data processing and reporting were implemented in house by ROLP. The survey sample was 146 respondents (83% of female judges’ total). The result of this survey was shared with ROLP grantee, Arab Women’s Legal Network (AWLN), to provide them with a data base and evidence to help them plan and design training programs to enhance female judges’ capacity. Of the survey’s main results; Around 79% of respondents in this survey pointed to the need to enhance the capability of both

male and female judges in general and 47% for females’ judges in specific. Respondents’ first priority was to update laws and regulations, and the second was concerning the specialized cases and crimes (economic, real estate, insurance, electronic, financial trading)

Although 84% of respondents reported using a standardized model to implement annual performance evaluations, the results showed that only 64% of them gave this evaluation last year. Of note, many female judges felt that annual financial promotions did not reflect the feedback from annual performance evaluations (as mentioned by 70% of respondents)

Around 42% of respondents reported facing discrimination in promotions and attending training courses (65%)

Female judges face some challenges related to work environment and working conditions, such as inadequate workplace conditions in terms of infrastructure (public facilities, privacy of offices, etc.). In addition, many respondents felt that security measures and procedures in the court building do not meet the requirements of security and safety required in this regard

Respondents believe that customs and traditions still present obstacles facing female judges (as indicated by 56% of them). However, 96% believe that there is political will to support the presence of women in the judicial sector

Participants mentioned the largest benefit of female involvement in the judicial sector is related to the fact that female judges are more capable of understanding and listening to female litigants, especially female juveniles (as mentioned by 70% of respondents)

Based on survey results, the need to change some respondents’ perception (around 12%) towards domestic violence was evident, as few percent of respondents responded negatively to the issues related to domestic violence, especially when related to children’s and wives’ behavior (disobey parents or house head orders).

1.6 Provide technical assistance and material support to improve justice service delivery and court and case management

1.6.1 Complete pilot project to enhance the Execution of Judgements Department Amman First Instance Court

Develop a guideline to unify procedures with a focus on issues of expertise and auction procedures

In order to enhance the capacity and efficiency of Civil Execution Departments and clerks around the Kingdom, ROLP contracted a local consultant to develop a unified procedural manual. The consultant held various meetings with counterparts and technical teams at MOJ with the aim to coordinate and fulfill the assignment and review relevant materials provided by ROLP.

The consultant developed and drafted a guideline for civil execution procedures that aims to unify all processes to be suitable for all courts across the Kingdom. The outline of the guideline contained the following:

Table of contents


Legal brief about civil execution departments and procedures Civil execution procedures beginning with the registration phase and ending with the disposition

of the case, including financial procedures (fees/expenses/interests/etc.) A separate topic concerning properties custody and expertise processes (expert appointment,

fees, qualification, duration of expertise report submission) A separate topic for auction processes Guideline annexes Legal articles, and Fees equation

ROLP adopted a participatory approach with MOJ to ensure consistency and precision, delivering the guideline draft to MOJ in October to distribute to courts and collect relevant feedback.

On October 18, ROLP supported the MOJ in holding a workshop at the Kempinsiki Hotel in Amman for Civil Execution officers to discuss and finalize the guideline. The attendees consisted of MOJ Secretary General assistant and IT department representatives, Amman Court of First Instance Civil Execution Chief Judges and 19 Civil Execution officers of the Court of First Instance.

This workshop resulted in the amendment of the unified guide, which ROLP delivered to the MOJ with all reflected comments and outcomes of the participants on December 4. MOJ approved the final draft of the guideline and as a next step, ROLP will be assisting them to design and print out 200 copies, which will be distributed across the Kingdom. 1.6.2 Complete pilot project to enhance the Execution of Judgements Department of Amman Court of First Instance Re-engineer and enhance Amman Civil Execution Department On October 10-12, ROLP held three brainstorming sessions at the Civil Execution Department, which was attended by Civil Execution Chief Judge and 50 banks and corporate lawyers. Over the course of these sessions, ROLP introduced and explained the new appointment system, to be implemented, and its benefits for lawyers. During the sessions, it was agreed to launch the system on October 17 and dedicate 6 employees to it, following the opening of the new Civil Execution Department to the public. ROLP further introduced the attendees to the new e-services, including the online appointment booking service, and guided them on how to use them. Since launching, the average booking is 42 appointments daily.

Image 10: Attendees during the guideline workshop


On September 28, ROLP completed its support to MOJ in re-engineering all the processes of the new Civil Execution Department, which officially opened to the public on October 15. The new Department was met with great response from the public, around 1600 visitors during the first day alone, who commented on the new facilities and the processes in general.

Ministry of Justice and USAID Officially Open the New Civil Execution and Amman Public Prosecution Departments

On October 28, the Minister of Justice and USAID Acting Mission Director officially opened the New Civil Execution Department. This project began in late 2016, based on numerous meetings conducted between the MOJ and ROLP in light of the Royal Committee Recommendations for enhancing Jordan’s Judiciary and the rule of law. During their opening speeches, the Minister of Justice and USAID Acting Mission Director praised ROLP interventions and achievements in the department made in cooperation with MOJ. The Minister of Justice awarded certificates of recognition to the Department’s employees and ROLP interns who worked tirelessly to ensure the success of the project. The Minister of Justice further awarded the USAID Acting Mission Director with a plaque as a token of appreciation.

Image 11: During the brainstorming session with lawyers

Image 12: Visitors during the first day of the new CED


The ceremony was followed by a tour into the department so the attendees could witness first hand all the improvements and enhancements that have been made. ROLP further supported the social media coverage of the event by publishing live tweets and Facebook pictures. Below are highlights of the most popular published posts on Facebook.

Post People Reached Likes Shares Post

Clicks Photo Views

Opening Ceremony of Civil Execution Department of First Instance Court – Palace of Justice 7,590 186 4 1,054 657

Cutting the red ribbon for the opening of Amman Civil Execution Department under the auspices of HE the Minister of Justice

5,479 140 9 910 669

Opening of Amman Public Prosecution Office and going on a tour to its different departments

5,377 126 6 828 594

Image 13: Newspaper clipping of the opening ceremony

Image 14: USAID Deputy Mission Director and Minister of Justice


ROLP supporting Media Activities for Launching the Newly Renovated Civil Execution Department of Amman First Instance Court During this quarter, ROLP supported MOJ efforts to enhance the Execution of Judgements Department of Amman First Instance Court. This work incorporated re-engineering the Amman Civil Execution Department, verifying and improving the workflow and procedures, restructuring and refurbishing the facilities, providing needed material and equipment, developing processes and implementing e-services related to case registration, petition registration, money payment and refund processes, among others. To raise awareness on the new enhancements at the Amman First Instance Court, in October, ROLP, in cooperation with the MOJ, met with the official staff at the newly renovated Civil Execution Department to decide on the content material required for several brochures and roll-ups. Accordingly, ROLP developed the media material needed and developed the design for different brochures and roll-ups in-house, where a final agreement was made for three brochure designs and one roll-up. These included instructions about the different services available at the Amman First Instance Court (notary public, appointment system, self-query via kiosk system, payment through e-fawateerkom, and correction of case status). The brochure material further covered full instructions on the use of online services: petition registration of civil cases, and civil cases registration, all of which are vital for the use of lawyers and court users and would lessen court load. ROLP printed and provided 9,000 brochures and four roll-ups that were set at four corners of the Execution Department. The following figures present part of the media material developed in-house:

Post-Test Survey of the Civil Execution Intervention

During October 2017, ROLP conducted a post-test survey for the intervention implemented at the Civil Execution Department at the NPOJ. In total, 120 respondents participated in this survey (57% females)

Image 15 Roll-up providing general guidance to the different services provided at Amman First

Instance Court

Image 16: Brochure 1 provides information on how to use online

petition registration of civil cases


representing the department’s visitors, including bank and company representatives and lawyers. Respondents answered the self-administered survey questions regarding their satisfaction with services provided by the department and obstacles they faced during service delivery.

As illustrated in the below charts, initial analysis of the survey data shows a significant increase in the percentage of Civil Execution Department customers who were satisfied with the services they received in comparison to the results of the pre-test survey conducted last year.

1.6.3 Modernize case files and file storage

Over the course of this quarter, ROLP continued providing support to court employees at the Civil Execution Department in registering the abandoned cases onto the barcode system. Over the course of 6 months, concluding during this quarter, ROLP interns have registered into the barcode system all abandoned case files at the warehouse totaling 132,894 cases.

The new amendment to the Civil Execution Law voided the article that stated that any case that has been inactive for 6 months is considered an abandoned case to be sent to the abandoned cases warehouse. In light of this amendment, all cases located at the abandoned cases warehouses became active cases. Now, and in order to accept any new petitions to these previously abandoned cases, ROLP interns are archiving

0%10%20%30%40%50%60%70%80%90%

100%

Respondents'Satisfaction inthe pre-test

survey

Respondents'Satisfaction at

the finalphase ofROLP

Intervention

29%

78%

0%10%20%30%40%50%60%70%80%90%100%

StronglySatisfied

Satisfied NotSatisfied

Stronglynot

Satisfied

24%

54%

20% 2%

Respondents' satisfaction with services provided by Civil Execution

Department as result of ROLP Intervention (data collected during

October 2017)

Images 17-18-19 show the status of the warehouse before, during, and after ROLP intervention


these cases onto Mizan and are calculating their fees to make them available online which, in turn, allows the lawyers to submit their petitions through the e-service available for this matter. At the request of the Amman Civil Execution Chief Judge and the Execution Officer, ROLP interns began to match the case files stored in all the warehouses to the information available on the Mizan system by separating the executed and completed cases to the Accountants Committee for auditing. From December 6 and until December 21, ROLP interns have separated 9123 case files. This process will enable MIZAN to give accurate information on the number of cases registered in the system.

Image 20: ROLP staff and interns working on separating the cases Archiving of Cases Related to the Treasury In September of this year, the Head of the Civil Execution Department requested the support of ROLP interns in archiving cases related to the Kingdom’s Treasury and calculating their applicable case fees, to make them available online. These cases are highly important and sensitive as the Kingdom is a party to them. ROLP responded to this request for judges to review these cases, and at the time of writing this report, the interns finished archiving and calculating all 3,000 treasury cases, some of which date back to when the Kingdom of Jordan was known as the Emirate of Transjordan. 1.6.4 Technical assistance and material support to improve criminal execution of judgements

To support its mandate of improving the justice service delivery and court and case management, ROLP supported NPOJ in executing the following:

Criminal Conciliation Warehouses From October 21 to November 27, the interns completed archiving the Criminal Conciliation Court warehouses totaling 8,067 cases. This process helped send the judgments summary to the public prosecutor after sending a notification to the defendant. Criminal Notice Department From December 4 to 14, ROLP interns supported the employees in issuing the summary judgements that have accumulated at the Criminal Notice Department, totaling

Image 21: interns working at the Criminal Conciliation Department


5,000 summary judgements. This project was personally requested by the Head of the Amman Court of Cassation. Civil Conciliation Department Between November 9-28, the intnerns archived the accumulated 2,642 case files into Mizan. The goal of this activity was to assist the staff at the Civil Conciliation Department with expediting the process of sending appeal cases to the Court of Appeal. Restructuring of the Criminal Evidence Warehouse at the Amman Court of First Instance

Over the course of this quarter, ROLP continued to provide support to enhance the criminal evidence warehouse at the Amman Court of First Instance through re-engineering of the offices, procuring needed equipment and providing interns to implement the bar code system which will facilitate locating evidence in the future and improving the archiving process. Furthermore, and to enhance the evidence archiving process, ROLP finalized the procurement process for secured plastic evidence bags in order to assure the security of chain of custody and to avoid the possibility of tampering with criminal evidence while they are kept at the warehouse. The 3,000 bags are expected to be delivered on January 4. 1.6.5 Provide support to enhance the Civil Execution of Judgments Department operations for South Amman Court, East Amman Court, North Amman Court and West Amman Court Over the course of this quarter, in parallel to the work at the NPOJ Amman Court of First Instance, ROLP interns at the East Amman Court finished archiving all cases registered in 2017, 2016, 2015, and began archiving cases filed in 2014.

Image 21: The files accumulated at the Civil Conciliation Department

Image 22: Interns during the archiving process


The Civil Execution Department Chief Judge of the East Amman Court declared that the petitions applied to all cases registered in 2017, 2016, 2015 will be done electronically, thus allowing judges to review them through the archiving system.

Following the success of the NPOJ’s appointment system, ROLP rolled out the same to the Civil Execution Department at East Amman Court on November 26. On the first day of operations, three lawyers used the system to file a total of 26 petitions between them. The second day, five lawyers used the appointment system to file a total of 61 petitions, and now, an average of 42 lawyers use the system daily. As for the South Court of Amman, ROLP interns finished archiving all cases registered in 2017, 2016, 2015, and began archiving cases filed in 2014. Like the Civil Execution Department Chief Judge of the East Amman Court, the Civil Execution Department Chief Judge of the South Amman Court declared that petitions applied to all cases registered in 2017, 2016, and 2015 will be done electronically, thus allowing judges to review them through the archiving system.

Additionally, on October 2017, ROLP supported the establishment of an information desk to serve lawyers and citizens. At the time of this report, the desk received more than 2,744 requests for information.

Lastly, ROLP began implementing a barcode system at the Civil Execution Department of the South Amman, mimicking the efforts conducted at NPOJ.

The above-mentioned efforts are the first step to implement the e-services developed with ROLP support, which will allow lawyers to register their petitions through the web portal.

1.6.6 Expand the execution of judgements enhancement project to Irbid First Instance Court To expand the success enjoyed at the Amman Civil Execution Department, ROLP supported the MOJ in taking the steps needed to enhance the Irbid Civil Execution Department. During October, the M&E team conducted a pre-test survey for the intervention that will be implemented at the Civil Execution Department in Irbid. The total number of respondents were 151 of the department’s clients (66% of which were female), including banks, companies and individuals’ representatives, who were asked to answer the self-administered survey questions. The survey included questions concerning respondents’ satisfaction with services provided by the department and obstacles encountered during service delivery. The M&E department analyzed the pre-test survey data. Initial analysis shows that almost two-thirds of the execution department’s clients were not satisfied with the services they received as illustrated in the below chart. Execution department clients reported many obstacles that hinder the process of case execution.

Image 24: A lawyer who used the appointment

system to book his appointment


On November 1, two ROLP coordinators and nine new interns relocated to the Irbid Civil Execution Department to draw a plan for the “as is” procedures and to assist in enhancing the department. The new interns, before commencing their duties, underwent an intensive training at the Amman Civil Execution Department, which was delivered by ROLP Junior Court Coordinator, during which they learned how to archive cases, register them on Mizan, calculate fees, and use the barcode system. The interns’ first task was to separate the closed cases from those on which the statute of limitations has not yet passed, to send them to the warehouses in Zarqa, thus creating more space at the current warehouse. To date, the interns have separated more than 30,000 case files.

On November 1, ROLP assigned an Architect Designer to review as-built plan for Irbid execution department and clerk offices and make recommendations and prepare preliminary design options showing partitions and the furniture lay out in addition to preparing the final layout. They also prepared construction drawings for civil and electro-mechanical work. After several site visits to Irbid First Instance Court and Civil Execution Department and meeting with MOJ’s engineers, the architect handed over the proposed engineering plan for submission to the MOJ for approval. He also presented a proposed engineering plan for the first floor of the Irbid Palace of Justice for submission to the MOJ for approval.

Image 26: 1st floor at Irbid civil execution department

Image 25: Before and after


On November 17, ROLP conducted a meeting at the MOJ to discuss the final sketches and get approval to begin with electro-mechanical sketches, The Architect presented the Secretary General of the MOJ and the Chief Judge of the Irbid Civil Execution Department with the sketches, which were approved and signed. 1.7 Strengthen justice sector accountability, transparency, judicial independence, and protection of human rights

1.7.1 Strengthen JIJ’s planning and delivery of trainings throughout the justice sector

Support JIJ to conduct trainings in accordance with the training schedule

During this quarter, and in line with the Royal Committee Recommendations, the JC and the Judicial Institute of Jordan (JIJ), with close support and cooperation with ROLP, have continued providing Arabic typing trainings to judges. To date, and since the training’s inception in September, a total of 188 trainees underwent the training. These trainees consisted of First Instance and Conciliation judges from all Amman Courts of First Instance (South, West, East and North) and 69 diploma students of the 80th regiment of the JIJ.

During this quarter, on December 3, 30 judges from the Amman Court of First Instance started their training at the Amman Palace of Justice on December 3-4.

This training is the first phase of a comprehensive training plan prepared by JC that aims to train all Courts of First Instance and Conciliation judges across the Kingdom.

Although the first training was met with reluctance from some, these same judges now are the ones who have made the most remarkable progress in improving their typing skills. On average, the trainees improved their typing speed from 47 words in 4 minutes to the same number of words in only 1 minute.

All judges received a certificate acknowledging completion of 40 hours of Arabic typing training. JIJ stated that they will consider the training towards promotional purposes for the 69 diploma students of the 80th regiment.

Image 27: Judges during the trainings

Image 28: Training graduates


As a result of the training’s success, ROLP is currently receiving requests from the JC judges and Chief Judges to join the training due to the positive feedback they received from their colleagues.

Finally, as this training is the first of many that ROLP will support for judges across the Kingdom, ROLP will continue the coordination with the JC to nominate another tranche of trainees to start their training during next quarter.

1.7.2 Expansion of the Judges Typing Training to Irbid Governorate

Due to the success of the Arabic typing training in Amman, the JC and ROLP decided to include Irbid judges in the program. To this end, ROLP finalized the preparation for the trainings targeting 65 judges of the Conciliation and First Instant Courts in Irbid.

The training will be four hours long per day, ten working days in total for each group. Due to class size restrictions, the trainings will be offered three times with 25 judges attending the first training session, 20 judges in the second, and another 20 judges in the third.

On December 10, ROLP started the training for the first tranche of trainees, which consisted of 21 judges from Irbid Courts, at the Yarmouk University. Of the trainees, 33% were women judges. The Yarmouk University representative suggested to hold a graduation ceremony for the 65 judges under the patronage of the Head of Yarmouk University with the JC and representatives from USAID in order to grant them a certificate acknowledging completion of 40 hours of Arabic typing training. 1.7.3 Assist the MOJ in implementing parts of their training plan for 2017

Provide necessary and specialized training for MOJ staff on needed topics such as; Legislation On October 13-14, responding to the request of the MOJ Secretary General, ROLP held a two-day workshop on new legislative amendments, stemming from the Royal Committee’s recommendations, and their impact on court procedures. A total of 12 participants from the MOJ and the JC attended the workshop.

The following amended legislation was classified and reflected in Mizan:

Penal Code

Grand Felony Court Law

Execution Law

Image 29: Judges during the training in Irbid

Image 30: Group photo of the attendees


Evidence Law

Mediation Law.

At the end of the workshop, the attendees agreed that conducting similar workshops with ROLP support is important to classify new legislative amendments and reflect them on Mizan, including the Criminal Procedure Law, Civil Procedure Law, and Conciliation Law.

In line with the Royal Committee’s Recommendations, ROLP supported the Judicial Council’s preparations for the “Reducing Judicial Challenges” workshop held on December 23 at Le Meridien Hotel in Amman. Headed by the Chief of Prosecution, 39 participants from the JC and the Public Prosecution Department attended the workshop which focused on the following topics:

Banning prosecution due to lack of evidence

Public prosecution evidence list prepared by the public prosecutor

Identifying and reducing judicial challenges.

The workshop resulted in the following recommendations and suggestions:

Raise the capacity of prosecutors by conducting specialized training

Increase the number of public prosecutors Issue necessary procedural manuals related to

prosecution work Activate the supervision role for the prosecutors on the work of the administrative staff at the

public prosecution department

1.8 Critical judicial and public accountability processes, practices, linkages, and coordination between governmental and non- governmental actors strengthened

Increase access to justice through process re-engineering of Amman Public Prosecution Office

1.8.1 Ministry of Justice and USAID Officially Open the Amman Public Prosecution Departments On October 28, the Minister of Justice and USAID Acting Mission Director officially opened the Amman Public Prosecution Department. The project began in late 2016, based on numerous meetings conducted between the MOJ and ROLP in light of the Royal Committee Recommendations for enhancing Jordan’s Judiciary and the rule of law.

Image 32: Group photo of the attendees

Image 31; attendees during the workshop


During their opening speeches, the Minister of Justice and USAID Acting Mission Director praised ROLP interventions and achievements in both departments made in cooperation with MOJ. The Minister of Justice awarded certificates of recognition to the APPO employees and ROLP interns who worked tirelessly on ensuring the success of the project. The Minister of Justice further awarded the USAID Acting Mission Director with a plaque as a token of appreciation. The ceremony was followed by a tour of the department so the attendees could witness first hand all the improvements and enhancements that have been made. Furthermore, the Head of the Amman Public Prosecution Department awarded letter of recognition to ROLP interns who worked tirelessly on ensuring the success of the project at the Department and for their tremendous effort in executing 15,500 criminal judgement from September 25 to October 23. They further completed the second phase of the project which consisted of organizing the warehouses at APPO, by archiving 19,159 investigative files comprising of 394,694 pages as well as registering 7,741 files on the bar code system at the Investigative warehouse.

Image 33: Minister of Justice and USAID Deputy Mission Director cutting

the ribbon at APPO

Image 34-35; Letters of recognition of ROLP interns


On October 14, ROLP began implementing the third phase of the project at APPO by archiving the files at the Criminal Execution warehouse. At the time of writing this report,12450 files comprising of 52,497 pages were archived. This phase will continue until all files at the warehouse have been archived. ROLP also provided APPO with four interns to work at the Criminal Execution Office to accelerate the execution of the criminal cases and assist the employees in executing15,500 criminal judgements, which were also prepared by ROLP interns working at the criminal notification office at Amman Court of First Instance. Furthermore, and based on the request of the First Prosecutor, the interns supported the staff at APPO in the following: File criminal execution cases (criminal notifications & subpoena) totaling 8,167 files Sent a total of 55 notices to prisoners at rehabilitation centers Archiving and sending electronically sentence duration notifications for the judicial officers totaling

1,119 Archiving and sending electronically release notifications issued by prosecutors for the judicial

officers totaling 336 notices Sending notifications to cease the judicial officers arrest claim for the convicted totaling 3,833 Issued a total of 1,954 subpoenas, and Electronically sent a total of 4,552 subpoenas to the judicial officers

Lastly, during the previous quarter, ROLP provided APPO with 93 legal references and during this reporting period, ROLP provided the department with a library for the legal references, which will have a significant impact on increasing judges’ knowledge and capacity and provide substantial assistance when writing judgments.

1.9 Increase public demand for public accountability, transparency, rule of law and protection of human rights; improve justice sector entities ability to comply with international and domestic commitments to public accountability (Component 1 and 2) 1.9.1 Enhance juvenile and disabled persons’ justice system by providing assistance to disadvantaged Establish a well-functioning and integrated juvenile court by providing comprehensive material and technical support In continuing to work towards the enhancement of the juvenile justice system and access to justice for PWDs, ROLP arranged a field visit on October 11 and on December 17 to the New Juvenile Court to examine the compliance of the newly constructed court. The visits assessed the final designs that were agreed upon with MOJ architects, taking into consideration the major suggestions made by ROLP to establish a well-functioning and integrated juvenile court in accordance with the Juvenile Law of 2014 and the international and local requirements. The new court designs were prepared with the focus on the following areas: Establish a customer service office within the court Establish compatible “model courtrooms” equipped with the needed tools and facilities Establish dispute settlement rooms for both the juvenile police and dispute settlement judge Establish CCTV rooms The construction of easy physical accessibility for PWDs in accordance with international standards

for building codes such as designated parking spaces, entrances, wide doors, waiting halls, spaces for wheel chairs, and hygiene facilities.


Moreover, the MOJ required more services, such as trainings on juvenile law and providing the new court with the needed equipment and furniture to ensure that the court is properly equipped to meet the needs of juveniles. To this end, the MOJ with ROLP support, are carrying out an assessment of the new court’s needs by conducting various site visits to the current scattered Juvenile courts in Amman to assess the number of juvenile employees and judges who will be relocated to the new court once established. In addition, they are assessing the equipment they currently have and their condition to see whether it can be used in the new court as a cost saving measure since, and in accordance with the requirements letter sent to ROLP by the MOJ, the total cost comes to 180,000 JOD.

ROLP is further looking into supporting the MOJ in enforcing alternative penalties specifically on juveniles. ROLP met with several counterparts such as the MOJ, United Nations Office on Drug and Crimes, and MOSD to solicit information on existing efforts on juvenile alternative sanctions to decide how to support/build on such efforts. As a result of these meetings, the following areas of support have been identified:

Provide joint legal trainings to judges, administrative staff and concerned centers to implement alternative sanctions

Capacity building directed to conduct officers on writing up reports, in particular those who operate in courts and are in direct contact with juveniles

Conduct awareness sessions to parents of convicted juveniles to educate them on how to mitigate problems faced.


COMPONENT 2: INCREASED PUBLIC DEMAND FOR PUBLIC ACCOUNTABILITY, TRANSPARENCY, RULE OF LAW, AND PROTECTION OF HUMAN RIGHTS 2.1 Improve the capacity of the Jordan Integrity and Anti-Corruption Commission to meet

international and domestic commitments

2.1.1 Provide technical assistance to support JIACC

JIACC Website

During this quarter, to facilitate its mandate of leading and inspiring reform, improvement, and integrity throughout the GOJ, private sector and CSOs, ROLP continued to support JIACC in developing a new, interactive website. ROLP subcontractor, Imagine Technologies, concluded the development of the new website’s design, identified its technical specifications and features and created content both in Arabic and English. The website was then submitted to JIACC for approval, following which it was tested by the National Information Technology Center. The website was officially launched and made available to the public in the first week of December.

2.1.2 Conduct two IT assessments for JIACC to diagnose needed support for case management system, and data integration with other official stakeholders

During this quarter, ROLP along with JIACC concluded the development of System Requirements Specifications (SRS) for case management system (CMS). The SRS documented processes dealing with complaints throughout their journey in all relevant departments starting from registration and ending with the Public Prosecution Department, where all corruption cases are transferred.

Provide one station of the Forensics lab

ROLP concluded the procurement of the forensics workstation and software requested by JIACC. JIACC further obtained the needed approvals from the relevant authorities such as Military Security, Jordan Customs and others, due to the sensitivity of the hardware and software. The requested equipment and software was delivered to JIACC in December.

Image 36: Screenshot of the JIACC website


Identify training needs and conduct training for three internal teams working with the public and private sector

On December 24-28, ROLP conducted a four-day specialized capacity development training program for 25 JIACC legal staff on drafting legal opinions and other related topics. A regional expert from Beir Zeit University, contracted through AWLN grant, conducted the training.

Commemoration of the “International Anti-Corruption Day” ROLP along with United Nations Development Program (UNDP) and Rasheed for Transparency and Integrity (Rasheed), provided support to JIACC to commemorate the International Anti-Corruption Day designated by the United Nations to be held on December 9 of each year. The international day aims to raise awareness on corruption and the role of the United Nations Convention Against Corruption (UNCAC) in combating and preventing corruption. JIACC commemorated the international day in an event held on December 10 under the patronage of President of the Senate His Excellency Mr. Faisal Akif Al-Fayez and was attended by approximately 150 representatives from the government, private sector, NGOs, and international organizations. The event, which held the slogan “Nepotism is a Loss of Rights”, included a session titled “National Integrity, challenges faced”, presented by four local experts, H.E. Bassam Al-Talhouni, Dr. Abdul-Rahman Kilani, Osama Azzam, and Fadi Dawood. Speakers tackled issues covering integrity as a base for fighting corruption, religious perspective on nepotism, peace, justice and strong institutions, and finally institutional governance and its role in managing national resources.

Image 37: H.E President of the Senate giving his speech


Improve the capacity of the CCD to enhance governance, transparency, integrity, and accountability in public and private sectors

Provide support in developing a unified application for registering companies

ROLP continued providing its support to CCD to enhance governance, transparency, integrity, and accountability in both the public and private sectors. During this quarter, ROLP and CCD cooperated to implement the previously identified areas of support as follows:

Standard Operation Procedures (SOPs): ROLP finished the documentation of 213 of the “as-is” SOPs, which was done in cooperation with the CCD business owners, who then reviewed, approved and signed the final versions. Following which, it was reviewed by Ministry of Information and Communications Technology (MOICT), which provided their notes and feedback. These will be taken into consideration when developing the “to-be” processes.

ROLP held several meetings through November and December with CCD and MOICT to discuss and agree on how to go about the reengineering and developing of the “to-be” processes. The concerned parties agreed to reclassify the services’ procedures and group them under 13 main categories. Those categories are as follows: company registration services, legal amendments, financial amendments services, approvals for foreign funding related to nonprofit companies, change of company form/type, company strike-off, company liquidation, company merging services, monitoring companies, request for information from courts, issue authorization documents, access to company files, address formal authorities in particular for foreign funding companies. To this end, ROLP is currently developing an operation plan for 2018.

An assessment was conducted of the infrastructure and technical needs of the CCD e-services developed with ROLP support. As a result of the assessment, ROLP identified CCD’s needs for two servers (one primary and one standby), two firewalls for security, and Storage Area Network. ROLP delivered the requested equipment in early December.

ROLP and CCD concluded the development of CCD’s new website. The National Information Technology Center and CCD will begin testing the new website in January 2018 before launching.

CCD, with ROLP support, concluded the development of the CCD web portal to host all automated services offered by CCD.

CCD and ROLP completed the development and automation of a unified companies’ registration application. This service allows the online registration of the following types of companies:

Limited Liability Companies General Partnership Companies

Image 38: Attendees during the ceremony


Limited Partnership Companies Operating Foreign Companies, and Non-Operating Foreign Companies

This registration service enables applicants to register companies electronically and issue registration certificates without paying multiple visits to CCD and concerned stakeholders. This e-service was further integrated with the following main service delivery stakeholders through web services and web pages:

Civil Status and Passport Department (web service) Public Security Directorate (web service) Social Security Corporation (SSC) (web service) Income Tax Department (web service) Amman Chamber of Commerce (ACC) (web page accounts) Amman Chamber of Industry (ACI) (web page accounts) efawateer.com, a web-based invoice payment site to pay registration fees to CCD, ACI and

ACC Banks – for accounts and deposits Archiving system (VisionFile Web Service).

Through the automated registration service, CCD provides data integration between automated services and common e-government services (i.e. Government Service Bus) through secure government network, direct connection between CCD and other stakeholders, SMS and efawateer.com.

The registration service, along with the new website, will be launched during the first quarter of 2018.

Conference on “Supporting Gender in the Justice Sector” Conference

On December 9, ROLP and the European Union (EU) supported the MOJ in conducting a conference titled “Supporting Gender in the Justice Sector”. The main objective of the conference was to discuss: Gender, rule of law, and access to

justice

Gender, policy development and legislative drafting processes including decision-making

Gender and career perspectives for women in the judiciary and justice as a whole.

The event, held under the patronage of the Minister of Justice, was attended by 150 participants from concerned partners to share experience and knowledge in this

Image 39: Minister of Justice and EU representatives


area. Attendees included officials from the MOJ, judges and prosecutors, CSOs providing legal aid, and regional speakers. The conference addressed the important roles of specialized courts, and alternative dispute resolution mechanisms. Discussions considered national versus international laws and standards, and the challenges facing national compliance to these laws and standards. 2.2 Increase citizen awareness and advocacy for public accountability, transparency, rule of law, protection of human rights, and women’s access to justice

During this reporting period, ROLP continued supporting selected CSOs to enable citizens to hold their government accountable, advocate for a more transparent and corruption-free government, access information, and promote good governance. The CSOs engaged with ROLP are:

The CDFJ to strengthen government transparency and accountability by bolstering Access to Information Law (ATI) implementation

Al Hayat Center for Civil Society Development (Al Hayat) to increase public accountability as part of OGP

AWLN to mainstream gender issues in the justice sector

Rasheed to promote integrity, transparency, and fight corruption, and

King Abdullah II Center for Excellence (KACE)-Jordan Excellence Acceleration Program.

Below is a description of each grant’s objectives and achievements in this reporting period.

Strengthen Government’s Transparency and Accountability

ROLP and CDFJ signed a grant amendment for Year 2 through August 15, 2018. The grant will continue working with the 16 government institutions from Year 1 and add 5 new institutions (mentioned in paragraph 2.5.a) to enhance their capacities to better implement the ATI Law.

ROLP and CDFJ had several meetings to discuss the M&E documents submitted by the grantee for Year 1 to prepare for the quality assurance questionnaire which CDFJ will use to measure the quality of implementing ATI requirements in the targeted 16 public institutions. The quality testing will be conducted

Image 40: Attendees during the conference


by journalists during the project’s second year through their investigative research to prepare in-depth journalistic reports.

ATI Law Enhancement Plans

At the start of the project’s second year, CDFJ sent thank you letters to all 16 ministries and public institutions they have worked with during the project’s first year. Official letters were also sent to a number of new selected ministries and public institutions to invite them to join the project’s second year. Five of those who showed serious interest were selected to join the first-year team of targeted public institutions: Ministry of Culture, Ministry of Environment, Ministry of Agriculture, Jordan Securities Commission, and Ministry of Youth.

Furthermore, the E’raf team communicated with all information coordinators in the 16 ministries and public institutions to set up meetings to brief them on E’raf’s second year work plan.

Throughout November, the Eraf team managed to meet 6 of the 16 originally targeted institutions to discuss the challenges they and their customers faced when submitting access to information applications both physically and electronically. The institutions they met with were:

1. Ministry of Information & Communications Technology

2. Ministry of Social Development

3. National Aid Fund

4. Ministry of Water and Irrigation

5. Ministry of Energy, Industry and Mineral Resources, and

6. King Abdullah II Center for Excellence

The main challenges most of the ministries and public institutions faced during the first year of the project were:

1. Lack of applicants’ awareness on the ATI Law and its application.

2. Lack of applicants’ awareness in differentiating between access to information application and other services provided by the public institutions. For example, certain citizen asked for job opportunities through the ATI application.

3. Lack of information coordinators awareness in classifying information leading to delays in responding to ATI requests.

4. Lack of ministries employees’ awareness on ATI law.

On another note, the CDFJ Executive Director contacted the Minister of Social Development to discuss the delays and several changes in the staff working on enforcing the ATI law in the Ministry. The minister confirmed that the current information officer is the main contact person and asked CDFJ to deliver a specific training on ATI to that information officer, as well as to the legal department and institutional development department staff.


On December 12, the E'raf team conducted a two-hour long awareness session at the MOICT on ATI Law. The session was attended by 41 employees from the Ministry, and the General Secretary attended it for 15 minutes to emphasize the importance of the ATI law.

CDFJ also met with the Assistant Secretary General of the Ministry of Water and Irrigation and an employee from the legal department on December 13 to help the information coordinator proceed with implementation of the ATI law within the Ministry and to start forming a classification committee to classify the information.

Furthermore, during this quarter, the E’raf team continued working on” ATI Services Quality Assurance Form” which is to be used by journalists when submitting information requests. This form will be used to test the extent to which the 16 targeted public institutions adhere to the ATI law’s best practices introduced by CDFJ’s technical interventions during the project’s first year.

CDFJ and KACE met during this quarter to discuss the results of King Abdullah II Award’s mystery shopper report regarding ATI law implementation in the government institutions, which was supposed to be published on December 15. KACE explained that they will give a grace period of 30 days, after their feedback, to allow the institutions to implement their feedback before the award’s final evaluation phase. KACE is to share the results with E'raf in order to help them in writing the recommendations for the ministries and public institutions. The publication of the results was postponed more than once, and until now it has not been confirmed when it will be finalized.

To test the quality of the ATI requirements implementation in the targeted public institutions, CDFJ will work with journalist Mousab Shawabkeh to coach journalists to utilize the ATI law in their investigative reporting. CDFJ met with Mr. Shawabkeh to discuss the best approach to apply information requests and to decide on the journalists’ selection criteria.

Classifying information

The information classification guidelines were sent to relevant stakeholders for final review and comments before being printed. CDFJ received feedback from ATI’s local and legal experts which were incorporated within the guidelines which were then printed. CDFJ deposited the information classification guidelines at the National Library and obtained a deposit number.

CDFJ also started preparing for the upcoming trainings which are set to be held in January 2018. To this end, they contacted the international expert Mr. Toby Mandel to discuss the training agenda and scenario. The trainings will target: 1) information officers in the targeted institutions to present the information classification guidelines and its implementation, 2) selected lawyers will receive a TOT training on the guidelines so they act as advisors to the public institutions when needed.

The three workshops on information classification guidelines will be held from January 7 to 10 for the information officers in the 21 targeted public institutions and for the selected lawyers who will serve as technical assistants to the government institutions regarding the information classification when needed.

Increase public accountability through Open Government Partnership

During this quarter, Al Hayat and ROLP worked on reviewing and finalizing the grant year 2 work plan and budget. The proposal continues to monitor the government’s performance toward the OGP commitments by monitoring the level of accomplishment against the third national action plan, build the


capacities of the government staff working on the OGP commitments, continue the government websites assessment and enhancement. This year they will also be working closely with the Prime Ministry to build a government performance monitoring team and develop their capacities to be able to submit an annual performance report to the King. During the review and negotiation period, ROLP signed a one-month authorization letter to facilitate spending during the negotiation, as Al Hayat needed more time to review their achievements and identify weaknesses/challenges faced during year one.

Government Websites Assessment

During this quarter, Al Hayat team contacted the Jordan Integrity and Anti-Corruption Commission requesting to improve the commission’s website as they were working to launch it during this quarter. RASED’s team also visited the commission to interview and train their IT staff on the international best practices implemented to comply with the OGP values regarding information accessibility and citizen engagement.

The Social Security Corporation (SSC) contacted Al Hayat team to request an evaluation of the SSC website, and to provide recommendations on how to best improve it. The team further worked on identifying the website weaknesses and the appropriate approach improve it.

Preparation of the OGP/Third National Action Plan Report

Al Hayat’s team started gathering information and evidence on the government performance against the OGP Third National Action Plan commitments. Throughout the data collection process, Al Hayat utilized different mechanisms, such as 1) observing the relevant ministries’ websites to monitor performance of the government by improving, developing and updating the content of the website and adding the analysis and results of the projects, 2) interviewing government officials from the relevant public institutions.

Al Hayat team also started reviewing the OGP third national action plan and drafting the background for each commitment before starting the research phase, and identifying the best practices to be used when writing the report.

Throughout December, the research team interviewed four public entities to collect data for the commitments of the OGP report as follows:

1. Ministry of Information & Communications Technology; this interview served the tenth commitment “Implement an open data sources policy”

2. Ministry of Finance; regarding the “Adopt the principle of budget disclosure in accordance with international standards and promote transparency and financial disclosure.” OGP commitment.

3. GIZ & Ms. Ruba Zoubi (environmental experts); these interviews are linked to the ninth commitment of “Develop transparent and participatory policies regarding climate change challenges”.

Through these interviews, it became evident to Al Hayat that very minimal efforts were made towards meeting the OGP commitments. Al Hayat investigated the reasons behind this and found that: 1) one of the commitments related to the media freedom laws was directed to the Jordanian Media Commission last month, which is still new to the OGP initiative reporting, and 2) both the Ministry of Health and Ministry of Environment are also new to the OGP initiative concept and they lack the needed experience to work on it. Based on that, Al Hayat will expand its efforts to help these public institutions to clearly define the steps and indicators to follow. The report is to be launched by the end of January 2018. Venue and exact dates are yet to be determined.


Youth Internship Program

Capacity building of the two interns and integrating them in Al Hayat’s work continued during this quarter. The interns were more deeply introduced to the mechanism of the OGP initiative and the application of its international standards in order for them to work on evaluating government plans in relation to OGP values.

CBOs OGP Monitoring Workshop

On October 5-7, Al Hayat held a three-day workshop in Amman for youth and CBOs on monitoring government performance of OGP commitments. A total of 49 participants from all over the Kingdom were invited, mostly consisting of those who participated in the first youth and CBOs OGP workshop held in May. A total of 42 participants attended.

The workshop covered two main areas:

1. The design and implementation of community initiatives: defining their importance and impact, identifying funding sources, establishing effective communication methods with stakeholders, and sustaining community initiatives.

2. Reporting and monitoring skills: the importance of reports and their objectives, the main parts of the report, qualitative and quantitative research, reporting skills, monitoring and evaluation reports, and government performance monitoring reports.

Youth Media Products

Al Hayat submitted to ROLP the scenarios for the three short films they intend to produce depicting OGP values. ROLP, following internal discussions, decided that the scenarios need to be reworked in order to be simple yet effective. To this end, it was agreed that the media products will be shifted to the grant’s second year.

ROLP and Al Hayat teams met to discuss the project progress and the three media product scenarios which were put on hold for more discussion. It was agreed to make some changes to the scenarios so they clearly reflect the importance of citizen participation and the right to ask. Al Hayat will share the revised scenarios with ROLP to review before beginning the filming process.

Image 41: Al Hayat Youth & CBOs Workshop


Government Performance Monitoring Core Team

Over the course of this quarter, Al Hayat met with the Minister of State for Media Affairs, HE Dr. Mohammad Al Momani, to discuss the project’s second year activities, which include helping the government in building a core team for performance monitoring and progress reporting. The Minister approved Al Hayat’s plan for building the capacities of a core team comprising of different public institutions to equip them with the skills needed to assess the government progress in achieving its annual plans. He further requested that Al Hayat immediately begins working on the project, and to nominate a focal point for continuous coordination and communication. To this end, and to meet the Minister’s request, Al Hayat nominated Ragheb Shraim, who is the Executive Director of Al Hayat Center, as the focal point. Al Hayat is currently working to schedule a meeting between their and the government’s teams, but the date is yet to be determined.

The Al Hayat team continued their coordination with the Minister of State for Media Affairs, Dr. Mohammad Al Momani, and developed a reporting template to be used by the Minister’s team when reporting to the King on the government performance progress. Al Hayat managed to secure Dr. Momani’s approval on the developed template. Al Hayat also developed another template to be used as an information collecting tool which will be sent by the Minister of State to relevant ministries to be used as the main performance monitoring reference.

Moreover, Al Hayat continued to coordinate with the relevant ministries and stakeholders to gather their comments and feedback on the developed performance reporting tool. However, the government’s response was very slow due to the year-end requirements, which raised Al Hayat’s concerns as this will delay the feedback gathering process.

On December 20-21, Al Hayat conducted a two-day workshop at the Regency Hotel in Amman on monitoring and report writing skills for 32 government employees who will form the core performance monitoring team. The first day focused on defining the importance of reports and presenting the characteristics of a good report. The trainers presented a written report, info graphic reports, and a filmed report, and opened the floor for discussion, showing the negative and positive sides for each type, and the extent to which the Government can prepare such forms of reports. Enhance public awareness of anti-corruption, integrity, and accountability concepts

ROLP and Rasheed finalized the proposal and budget for Rasheed’s project “Action for Integrity”. ROLP conducted the Pre-Award Risk Assessment and submitted the grants package to USAID for final approval.

Image 42: Attendees during the training


Mainstream gender in the judicial sector

During this quarter, ROLP and AWLN signed a grant agreement on December 7, 2017. The grant activities were launched by conducting a 4-day training workshop on legal drafting skills for 20 participants from the Jordanian Integrity and Anti-Corruption Commission (JIACC). The workshop was opened with a welcoming speech from the JIACC Secretary General, who stressed the importance of equipping the team with the required technical skills in legal drafting and requested AWLN to provide them with report writing skills to help them enhance their efficiency. JIACC staff were actively engaged with the trainer Dr. Fayez Bkeirat and showed huge interest, especially in the group exercises.

KACE – Jordan Excellence Acceleration Program

During this quarter, ROLP and KACE finalized a grant proposal and budget, which was submitted to USAID for final review and approval.

2.3 Strengthen GOJ accountability, transparency, judicial independence and protection of human rights

2.3.1Improve the capacity of the Ministry of Social Development to meet commitments regarding legislation, people and structure, knowledge, leadership and process

During the previous quarter, ROLP supported the MOSD in its efforts to develop its strategy for 2017 – 2021 through realignment with the government-approved guidelines. ROLP’s support to the MOSD came in response to the Ministry’s leadership invitation to assist in upgrading the its institutional capacity, activities performance, and responsiveness to the needs of Jordanian citizens. To this end, the Ministry formed a team to work closely with ROLP staff, who provided on-the-job training that aimed at the transfer of skills and knowledge to official staff to enhance opportunities of ownership Image 44: Minister of MOPSD awarding USAID DRG with a plaque

Image 43; Attendees during the training


and sustainability for the MOSD strategy and the implementation of its activities. On November 20, the MOSD launched its 2017-2021 strategy under the patronage of Her Excellency the Minister of Social Development, Hala Latouf. Employees of the Royal Court, the Prime Ministry, and 32 other governmental bodies attended, as well as 20 non-governmental organizations both national and international.

During the ceremony, the Minister honored the main partners who contribute to the continuous accomplishments of MOSD, especially USAID, who were awarded a symbolic trophy. USAID DRG Office Director represented USAID and accepted the award. In her speech, the Minister highlighted the major role ROLP has played since the inception of this project, starting with the desk research and analysis, to providing continuous technical feedback on all parts of the strategy reaching the final draft. ROLP further provided support to the design and printing of 1000 copies of the strategy that were distributed during the Launching Ceremony.

2.3.2 Assist MOSD Strategic Planning Committee to develop executives’ plans based on MOSD 2017-2021 Strategic Plan

On November 27, ROLP held a kickoff meeting at MOSD with the institutional development department, and shared with them the MOSD accredited templates for work plan developed by MOSD and accredited by the Prime Ministry, project card and executive plan. The MOSD provided ROLP with a timetable to meet the 18 directorates on a daily basis starting from December 10 until January 9, 2018.

To date, ROLP met 12 out of 18 directorates to review their executive plans and provide each directorate with written comments on their plans and asked them to amend their plans accordingly. After the final review of the plans, the MOSD strategic planning committee will review them for final approval.

King Abdullah Award (KAA) Improvements Plan

During this quarter, ROLP continued to provide extensive support to MOSD in the development of their plans to meet KAA standards. To this end, ROLP reviewed all MOSD improvement plans against KAA requirements and will continue providing guidance and assistance to MOSD teams when needed.

Support the development of e-services

To strengthen MOSD performance, accountability, and service delivery, and to move from the current manual paper system to an automated one, ROLP continues supporting MOSD in developing e-services.

During this quarter, MOSD approached ROLP asking to help automate by July 2018 all 42 services provided by the Societies Registration and Foreign Funding. To this end, ROLP prepared an IT plan for all

Image 45: From the ceremony


the services to include specific requirements, resources and time line which was presented to the consultant to the Minister of MOSD as well as the registrar director on November 13. The MOSD was pleased with the plan but did ask ROLP to revise it in order to finish the automation in a shorter period. The revised plan was submitted to the Ministry on November 21, and ROLP began implementation. See Annex 1

ROLP finished the SRS related to “Registration of local societies” and shared it with the MOSD for final approval.

Lastly, ROLP began the process of automating the “Registration of Foreign Societies” service and the “Seeking Approval for Foreign Funding” service through meeting with the concerned departments to gather the business requirements of the abovementioned services.


COMPONENT 3: INTEGRATING ACTIVITIES AND RESULTS INTO OTHER USAID PROGRAMS 3.1 Create links to foster collaboration and joint efforts between various USAID programs

3.1.1 Empower youth to foster positive change through the rule of law internship program

Supporting the IEC through internship program

On October 24, ROLP held a graduation ceremony for the 44 ROLP interns who supported the IEC during the municipality and decentralization election period. The Board of IEC Commissioners, USAID and ROLP representatives attended the ceremony and awarded the interns with certificates of recognition.

Supporting the MOJ Execution of Judgement Department

As part of ROLP’s ongoing support to the Civil Execution Department, ROLP posted an announcement on its official “Rule of Law Internship Program” page seeking law school graduates for new internships.

35 candidates submitted applications and underwent a written test followed by an interview for shortlisting. Following the selection process, 18 candidates were offered an internship position beginning December 3. 9 interns were assigned to work at the Irbid Civil Execution Department and 9 were assigned to the Amman Civil Execution Department.

Supporting the MOJ Media and Communications Directorate approach and activities

Building on the previous quarter’s activities, ROLP continued supporting the MOJ to enhance its media and communications outputs and visibility through a variety of traditional and online media activities. This supports the MOJ’s objective to raise public awareness on the new services provided to the public.

To this end, ROLP provided MOJ’s Media and Communication Directorate with two interns; one specialized in media and the other in graphic design. Two of the 18 candidates who applied for these positions were selected following an interview process and commenced their work at the Ministry of Justice on November 12.

Image 46-47: Interns during the ceremony


3.1.2 Improve the process for resolving disputes resulting from municipal and decentralized elections

Support establishing the IEC Electoral Excellence Center for Training

To improve the process of resolving disputes arising from elections, ROLP continued supporting the IEC during this quarter. ROLP met with the IEC advisor Mr. Aous Quteishat to discuss the project’s support to establish a Regional Training Center specialized in electoral processes, in partnership with relevant local, Arab and international organizations. This center will serve as a hub for election administrations in the Arab region, which may benefit from the accumulated experience of the IEC and the political and secure environment of Jordan.

Upon IEC’s request, ROLP conducted a review of several similar entities and developed a business model and suggestions on the structure of the electoral training center. The recommendations were submitted to the IEC for review.

IT infrastructure assessment

Upon IEC’s request, ROLP conducted a site visit to the data center at the IEC’s new building on November 11 to evaluate and measure data center transition and upgrade needs to provide a solution for IEC. Subsequently, ROLP prepared and delivered to the IEC a report covering three main parts related to the data center as follows:

a) Data center requirements. b) Active components need. c) Servers and storages need.

Enhance IEC’s warehouses located in Sahab

The IEC warehouses contain all material needed to run an effective electoral operation in a timely, independent, and efficient manner. Proper election records and equipment storage and management are vital to IEC’s ability to effectively fulfill its mandate, safeguard against missteps in the electoral process, and maintain public confidence in the integrity of Jordan’s elections.

As part of ROLP efforts to improve the elections’ process, ROLP assisted the IEC in improvement of the IEC warehouse in Sahab, which consists of developing the warehouse management system (WMS) and procuring certain equipment. After assessing IEC’s needs, ROLP agreed to the IEC’s request for procurement of the following equipment, which was delivered on December 17:

1. Two wireless barcode scanners (readers) 2. Two label printers 3. Four ink cartridges for the label printers 4. Four label rolls for the label printers

During the previous quarter on June 22, the first release of the WMS was deployed on the IEC staging servers and the second release deployed on October 25. Since then, on November 28 and December 3, two training sessions were held on the WMS, which were attended by 4 IT staff members.


The final version of WMS is expected to be delivered in January 2018.

3.1.3 Website for the Governorate Council of Jordan

Based on USAID’s request, ROLP, in close collaboration with the), supported the Governorate Council of Jordan in the development of their website. The website will enhance public accountability and transparency within Jordanian government entities. USAID and ROLP consider the Governorate Council website as an ideal forum to provide information and services to the public in governorates. As part of this support, ROLP will assist the Governorate Council in improving their external communication and interface with stakeholders and the public.

The Governorate Council requires 12 websites, one for each governorate in Jordan. The overall style and format for each site is identical with slightly varied information specific to each governorate.

At the time of this report, the National Information Technology Center finalized testing the website and submitted it to the Ministry. MOI is currently reviewing the final version of the website before approval and launching.

Image 48: Screenshot of the website


III. PLANNED ACTIVITIES FOR NEXT QUARTER

Activities Planned for the Next Quarter Date: January – March 2018

Component 1

Institutional Enhancement Team at the MOPSD Start work on developing the governance website Support conducting the leadership training in cooperation with Singapore Train 10 professional assessors on governance assessment tool Conduct 2 trainings for public sector employees on self-assessment using governance assessment tool Get approval on the plan for re-engineering of CCD cervices and start implementation Start working on Improving MOPSD’s website IPA Revise training strategy and trainings outline Continue work on developing the leadership and e-transformation training Identify list of needed policies, regulations, and procedures Segment customers and build marketing strategy Identify processes and analyze and map based on priorities Issue contract award and start the work to renovate the building Justice Sector

Continue work on preparing submission report for MOJ SG for participation in the GM’s/SG’s Award Ongoing process to re-engineer Irbid first instance court civil execution department. Re-arrange civil execution department warehouses Ongoing support abandoned warehouses at Civil Execution Department of First Instance Court of Amman Ongoing support to East and South Amman court.

Establishment of judicial council general secretariat. Judges training on new laws for Amman governorate judges. Ongoing support to cassation court technical office by:

- Providing the technical office with electronic legal references.

- Arranging a study tour for ten cassation judges to Egypt or Morocco.

Assisting judicial council to develop judiciary 2017 annual report.

Economic chamber:

Improve judicial capacity to serve public and to support training on integrity and anti-corruption issues Establish Economic Chamber at Amman Court of First Instance

Implement the renovation project of Economic chamber.

Restructuring the Clerk offices of Amman First Instance Court. Improve judicial capacity to serve public and to support training on integrity and anti-corruption issues Restructuring the Civil Clerk offices of the Court of First Instance of Amman and Irbid


Implement the renovation project of clerk offices of Amman First Instance court. Expansion of the Judges typing training to the rest of governorates and continue the training at Amman and Irbid Support Amman Attorney General Department with four interns to assist them with their work upon their request. Provide legal training to judges, administrative staff and centers on juvenile law Supporting MOJ in equipping the court with needed supplies and furniture to assist with establishing a model court specifically to serve juvenile and PWDs. Continue providing support to enhance the criminal evidence warehouse at the Amman Court of First Instance Continue archiving the files at the Criminal Execution warehouse

MOSD Assist MOSD Strategic Planning Committee to develop executives’ plans related to the new MOSD 2017-2021 Strategic Plan

Develop internal communications methodology to support improved communications and coordination among MOSD departments and sub-units and the Ministry’s stakeholders

Grants

CDFJ:

Conduct two training workshops for the information officers in the targeted 21 public institutions and one training for trainers for a selected group of lawyers on information classification guidelines Conduct a one-day event with decision makers to advocate for the information classification guidelines to be adopted by the government.

Al Hayat Center:

Finalize the youth/CSOs media products and market them on social media outlets

Publish the periodic monitoring report for the Third National Action Plan

AWLN:

Commence the planned grant activities including: debates, capacity building and drafting white papers

Rasheed Coalition:

Award the grant by end of next quarter and commence activities

KACE:

Award the grant by end of next quarter and commence activities Component 3

Independent Election Commission Complete the final release installation of the WMS at the IEC MOI Launch the Governorate Council Website


Annex 1: PDT QR1 FY 18

Indicator

Dis

aggr

egat

ion

Fre

qu

ency

o

f D

ata

Co

llect

ion

Dat

a C

olle

ctio

n

Met

ho

d

Bas

elin

e

FY

201

6 T

arge

ts

Act

ual

s F

Y 2

016

FY

201

7 T

arge

ts

Act

ual

s 20

17

FY

201

8 T

arge

ts

Act

ual

s Q

1 F

Y

2018

FY

201

9 T

arge

ts

FY

202

0 T

arge

ts

Life

of

Act

ivit

y T

arge

ts

Act

ual

s T

o D

ate

Co

mm

ent

s

Res

po

nsi

bi

lity

ROLP GOAL: Rule of Law and Public Accountability Strengthened

1.Percent of respondents who perceive improvements in the ROL aspects on which USAID is focused (M 2.2.b)

Sex, age, disability

Baseline, Endline survey

National Survey

0 N/A TBD

TBD

N/A TBD TBD TBD

Data collection completed March 2017

Manal

Baseline result (QR3 FY17) Overall perception towards access to justice 41.2% Overall perception towards ROL 69%

Overall perception towards Justice Independence 80.3% 2.Number of laws, policies and regulations that will lead to reforms in democratic accountability supported by USG (M 2.b)

Laws, policies, regulations,

Annually

ROLP Records Reviews

0 3 5 3 1 3 1 TBD TBD 9 7 M target fy16-19= 2,2,2,2

Qais, Nabil, Raja

IR 1: Judicial Independence and Effectiveness Enhanced

1.a Ease of Doing Business Rank (Enforcing Contract)

N/A Annually World Bank Group

Enforcing Contract rank 124 (2016)

124 124 118 118 116 N/A 114 110 14 124 Overall rank 119, (2016)

Nabil, Oday

1.b World Justice Project (WJP) Index

N/A Annually WJP

.56 (WJP 2015)

.58 .59 .60 N/A .62 N/A .64 .66 10% Score .59 Rank 42

2017 report not issued yet

Essa, Oday


Indicator

Dis

aggr

egat

ion

Fre

qu

ency

o

f D

ata

Co

llect

ion

Dat

a C

olle

ctio

n

Met

ho

d

Bas

elin

e

FY

201

6 T

arge

ts

Act

ual

s F

Y 2

016

FY

201

7 T

arge

ts

Act

ual

s 20

17

FY

201

8 T

arge

ts

Act

ual

s Q

1 F

Y

2018

FY

201

9 T

arge

ts

FY

202

0 T

arge

ts

Life

of

Act

ivit

y T

arge

ts

Act

ual

s T

o D

ate

Co

mm

ent

s

Res

po

nsi

bi

lity

Sub IR 1.1 Judiciary Independence Improved

1.1.a Percent of respondents who perceive improvements in judiciary performance as result of USG assistance

Respondent (lawyers, citizens)

Annually Court Users’ Survey

39% 39% 45% N/A 50% N/A 55% 60% 21% 39% Will be

conducted Q2 2018

Manal

1.1.b Number of action/operational plans for justice sector reform adopted with USG assistance (M 2.2.1.a)

N/A

Annually


0 3 3 3 2 3 0 3 3 15 5

Khaled

Sub Sub IR 1.1.1: Judicial sector compliance with international standards improved 1.1.1.a Number of USG-assisted courts with improved case management systems (M 2.2.1.b) (DR 1.5-1)

Court type (admin courts and regular courts)

Annually


0 4 4 14 17 20 4 18 18 74 25

Khaled Oday Abed

Respondents’ satisfaction with enforcement of judgment efficiency

Beneficiaries (Bank, companies, individuals rep)

Semi annual

ROLP Records Reviews /survey

29% 29% 40% N/A 70% 78% 70% 70% 78%

This is a sub indicator to illustrate the % of the survey respondents’ satisfaction Manal

Oday 1.1.1.b Percent change of respondents’ satisfaction with enforcement of judgment efficiency

Beneficiaries (Bank, companies, individuals rep)

Semi annual

ROLP Records Reviews /survey

29% 29% 40% N/A 40%

49% (post-test

NPOJ) 40% 40% 49%

Targets and Results represent different group of courts each year


Indicator

Dis

aggr

egat

ion

Fre

qu

ency

o

f D

ata

Co

llect

ion

Dat

a C

olle

ctio

n

Met

ho

d

Bas

elin

e

FY

201

6 T

arge

ts

Act

ual

s F

Y 2

016

FY

201

7 T

arge

ts

Act

ual

s 20

17

FY

201

8 T

arge

ts

Act

ual

s Q

1 F

Y

2018

FY

201

9 T

arge

ts

FY

202

0 T

arge

ts

Life

of

Act

ivit

y T

arge

ts

Act

ual

s T

o D

ate

Co

mm

ent

s

Res

po

nsi

bi

lity

Sub Sub Sub IR 1.1.1.1: Justice Sector personnel capacity enhanced Sub Sub IR 1.1.2 Laws and regulations to enhance judicial independence reviewed and amended

1.1.1.1.a Number of judicial personnel trained with USG assistance (M 2.2.1.c) (DR. 1.3-1)

Judges/ Admin personnel Sex

Quarterly ROLP Records Reviews

0 100 210 400 428 400 367 400 400 1700 1005

Lamees, Ala, Essa, Khaled, Oday

Sub Sub Sub IR 1.1.1.2: Justice Sector Institutional Capacity strengthened

1.1.1.2.a Number of standard procedures adopted by judicial sector in compliance with international standards N/A Quarterly


0 5 3 10 12 10 0 10 10 45 15

Essa, Khaled Lamees OdayAbed

1.1.1.2.b Number of public facility spaces accessible to persons with disabilities developed with USG assistance

Disability (vision and mobility)

Annually ROLP Records Reviews

0 0 N/A 3 2 3 2 3 3 12 4

Raja Rawshan Lamees

Sub Sub IR 1.1.2 Laws and regulations to enhance judicial independence reviewed and amended

1.1.2.a Number of laws, regulations, policies and procedures designed to enhance judicial independence and effectiveness supported with USG Assistance (M 2.2.a)

Law, policy, regulation procedure

Annually


0 0 N/A 1 0 1 2 1 0 3 2 M target fy16-18= 1,4,4

Qais, Nabil

1.1.2.b Number of legal instruments drafted, proposed or adopted with USG assistance designed to promote gender equality or non-discrimination against women or girls at the national or sub-

Drafted, Proposed, Adopted

Annually


0 0 N/A 1 0 2 0 2 2 7 0 M target fy15-19= 5,7,2,2,2

Raja


Indicator

Dis

aggr

egat

ion

Fre

qu

ency

o

f D

ata

Co

llect

ion

Dat

a C

olle

ctio

n

Met

ho

d

Bas

elin

e

FY

201

6 T

arge

ts

Act

ual

s F

Y 2

016

FY

201

7 T

arge

ts

Act

ual

s 20

17

FY

201

8 T

arge

ts

Act

ual

s Q

1 F

Y

2018

FY

201

9 T

arge

ts

FY

202

0 T

arge

ts

Life

of

Act

ivit

y T

arge

ts

Act

ual

s T

o D

ate

Co

mm

ent

s

Res

po

nsi

bi

lity

national level (F GNDR-1) (M 4.2.a)

IR 2 GOJ Accountability and Transparency Strengthened 2.a Corruption Perception Index Score

N/A Annually

Transparency International (TI)

53 (TI 2015)

0 48 53 Not

published

54 N/A 54 55 2 48

(2016)

Will be published Jan 15, 2017

Raja

Sub IR 2.1 Accountability and transparency are Effectively Implemented in Public Sector

2.1.a Number of GOJ entities adopting the standard accountability, transparency and anti-corruption procedures developed as result of ROLP assistance

Entities Annually ROLP records reviews

0 0 N/A 3 6 3 N/A 3 3 12 6

Rabah, Oday, Khaled, Sahar Ban

2.1.b Number of action/operational plans for anti-corruption commission reform adopted with USG assistance

N/A Annually ROLP records reviews

0 0 N/A 2 5 2 N/A 1 0 5 5

Raja Ban

Sub Sub IR 2.1.1Public Sector Institutional capacity equipped to implement accountability, transparency and anti- corruption international standards 2.1.1.a Number of government officials receiving USG supported training by type of training and trainees

Sex Quarterly

ROLP records review

0 100 211 150 478 150 54 150 150 700 743

Rabah, Sahar, Ban Amani


Indicator

Dis

aggr

egat

ion

Fre

qu

ency

o

f D

ata

Co

llect

ion

Dat

a C

olle

ctio

n

Met

ho

d

Bas

elin

e

FY

201

6 T

arge

ts

Act

ual

s F

Y 2

016

FY

201

7 T

arge

ts

Act

ual

s 20

17

FY

201

8 T

arge

ts

Act

ual

s Q

1 F

Y

2018

FY

201

9 T

arge

ts

FY

202

0 T

arge

ts

Life

of

Act

ivit

y T

arge

ts

Act

ual

s T

o D

ate

Co

mm

ent

s

Res

po

nsi

bi

lity

2.1.1.b Number of GOJ entities adopting the access to information new developed process

GOJ entity Annually ROLP records review

0 0 N/A 5 16 5 N/A 5 5 20 16 Not-cumulative

Amani

2.1.1.c Number of standard accountability, transparency and anti-corruption procedures developed to be used across public institutions/entities (M 2.2.2.a)

Procedure

Quarterly

ROLP records review

0 5 5 5 74 5 0 5 5 25 79

Rabah, Sahar, Ban Amani

2.1.1.d Number of new accountability, transparency and anti-corruption curricula developed with USG assistance(M 2.2.2.b)

Curricula type ( anti-corruption/integrity and accountability

Quarterly


0 0 N/A 0 1 2 1 2 2 6 2

Rabah Sahar Ban Amani

IR 3 Public demand for accountability, transparency, ROL, and protection of human rights increased 3.a Number of domestic NGOs engaged in monitoring or advocacy work on human rights receiving USG support (M 2.2.3.a)

Owner sex Quarterly

ROLP records reviews

0 0 N/A 2 2 2 1 1 TBD 5 3

Not-cumulative (for life of

ROLP)

Raja Amani

Sub IR 3.1 Public awareness and advocacy for accountability, transparency, protection of HR increased

3.1.a Number of USG-assisted campaigns and programs to enhance public understanding, NGO support and media coverage of public accountability, transparency and judicial independence

Campaign type (Media, Social media)

Quarterly ROLP records reviews

0 0 N/A 2 2 3 2 1 0 6 4

Nivina


Indicator

Dis

aggr

egat

ion

Fre

qu

ency

o

f D

ata

Co

llect

ion

Dat

a C

olle

ctio

n

Met

ho

d

Bas

elin

e

FY

201

6 T

arge

ts

Act

ual

s F

Y 2

016

FY

201

7 T

arge

ts

Act

ual

s 20

17

FY

201

8 T

arge

ts

Act

ual

s Q

1 F

Y

2018

FY

201

9 T

arge

ts

FY

202

0 T

arge

ts

Life

of

Act

ivit

y T

arge

ts

Act

ual

s T

o D

ate

Co

mm

ent

s

Res

po

nsi

bi

lity

3.1.b Percentage of participants with increased level of knowledge and understanding of gender equality principles and women’s rights as a result of USG interventions (M4.1.a)

Participants’ gender


0 0 N/A 10% 0 10% 0 10% 10% 0

M target fy16-19= 30%,50%,60%,70%

Raja/Amani

3.1.c Number of USG-supported community meetings and educational events that expand social dialogue on gender equality (M 4.1.b)

Location Quarterly ROLP records reviews

0 0 N/A 4 0 8 1 0 0 12 1 M target fy16-19= 100,80,80,100

Raja/Amani

3.1.d Number of USG-funded organizations representing marginalized constituencies trying to affect government policy or conducting government oversight (M 2.3.2.a)

Location/ Governorate


0 0 N/A 1 1 2 0 2 0 5 1 Not –accumulative

Raja Amani

Sub IR 3.2 NGOs monitoring/oversight of GOJ performance in accountability, transparency and HR enhanced 3.2.a Number of interns from university students who participated in accountability, transparency and HR programs implemented by ROLP

University, sex

Quarterly ROLP records review

0 20 29 80 48 60 54 60 60 280 102

Actuals to date= total # of

interns participated in

ROLP internship program

Ala’a Oday Lamees Amani

3.2.b Number of effective advocacy initiatives that resulted in the change of a legal procedure, bylaw or legislation (M 2.3.b)

N/A Annually ROLP records review

0 0 N/A 1 1 1 N/A 1 0 3 1 M target fy16-18= 4,6,6

Raja/Amani


Indicator

Dis

aggr

egat

ion

Fre

qu

ency

o

f D

ata

Co

llect

ion

Dat

a C

olle

ctio

n

Met

ho

d

Bas

elin

e

FY

201

6 T

arge

ts

Act

ual

s F

Y 2

016

FY

201

7 T

arge

ts

Act

ual

s 20

17

FY

201

8 T

arge

ts

Act

ual

s Q

1 F

Y

2018

FY

201

9 T

arge

ts

FY

202

0 T

arge

ts

Life

of

Act

ivit

y T

arge

ts

Act

ual

s T

o D

ate

Co

mm

ent

s

Res

po

nsi

bi

lity

3.2.c Number of training days provided to journalists with USG assistance, measured by person-days of training

Trainees gender

Quarterly

ROLP & Grantees records review

0 0 N/A 5 3 5 0 5 5 20 3

days

Raja/Amani

3.2.d Number of human rights defenders trained and supported (M 2.2.3.b) (DR 6.1-2)

Gender Quarterly

ROLP & Grantees records review

0 0 N/A 10 22 10 0 10 10 40 22

Raja/Amani

Cross Cutting XC1 Number of workshops, awareness raising, or events conducted with ROLP support to increase knowledge/skills

N/A Quarterly ROLP records review

0 10 12 10 31 10 8 10 10 50 51

Workshops, Brainstorming and Awareness Sessions

ROLP Team

XC2 Number of assessments and research studies supported by ROLP

Assessment type (quan, qual)

Annually ROLP records review

0 10 13 5 13 3 1 2 2 22 27

ROLP Team

XC3 Number of partnerships established by ROLP with other USAID/Jordan IPs, government sector, public sector, universities, NGOs

Partners Annually ROLP records review

0 1 3 4 5 4 0 4 4 16 8

Ala’a Manal

XC4 Number of communication and advocacy materials created with ROLP support

N/A Annually ROLP records review

0 0 N/A 2 10 2 8 2 2 8 18

Nivina


Annex 2: Financial Information


b. Sub-award Details

Grantee Amount Period of Performance Description

Center for Defending

Freedom of Journalists

August 16, 2016 – August 15, 2018

* eligible for extension through August 15, 2019

Technical support to strengthen government transparency and accountability by bolstering Access to Information Law

implementation

Al Hayat Center for Civil Society Development

(

October 11, 2016 – October 10, 2018

Technical support to increase public accountability as part of the Open Government Partnership initiative

Arab Women Legal Network

December 7, 2017- December 6, 2018

*eligible for extension

through December 7, 2019

Technical support to mainstream gender in the judicial sector

Subcontractor Amount Period of Performance Description

Integrated Standard Solutions

February 15, 2016 – August 14, 2020

Technical assistance on rule of law and public accountability issues to other USG sector activities. Provides expertise in IT and e-

government, process reengineering, and performance monitoring Deloitte

Consulting, LLP February 1, 2016 –

November 14, 2020 Technical assistance in the areas of public accountability systems,

processes, practices, mechanisms, and tools. Provides further capacity building to government and other counterparts in areas including but not limited to: meeting anticorruption standards, strengthening financial management, and internal and external

audits, etc.


3G Engineering Consultancy, LLC

August 14, 2016 – September 30, 2017

* Completed *

Architectural and engineering design services to include schematic design, production of drawings and sketches, and cost estimations for the renovation of the Execution of Judgements Department

project Kaizen Company August 18, 2016 – August

17, 2020 Expert resource with successful experience in Jordan on

development of human and institutional capacity development and organizational assessments

To Excel Consulting

September 1, 2016 – May 11, 2017

* Completed *

Implementation of a household survey to collect data on public perception towards the rule of law in Jordan and GOJ

performance and service delivery

Ahmad Abu Dari EST

October 23, 2016 – February 20, 2017

* Completed *

Construction and renovation services and commodities at the General Prosecution Department in Central Amman, Jordan

High Hawks Technology Co.

January 08, 2017 – March 12, 2017

* Completed *

Delivery and installation of 600 desktops and 20 laptops to the MOJ including a 5-year onsite warranty

General Computers &

Electronics Co.

February 12, 2017 – March 20, 2017

* Completed *

Delivery and installation of 450 printers and 385 scanners to the MOJ including a 5-year warranty

Imagine Technologies

February 19, 2017 – October 10, 2017

* Completed *

Mobile phone application design services for the MOPSD Government Complaints System


March 26, 2017 – November 01, 2017

* Completed *

Development of the JIACC website

IMKAN for Multi Construction

Enterprises L.L.C.

May 21, 2017- September 30, 2017

* Completed *

Renovation/Construction of the Execution of Judgments Department at the New Palace of Justice


IMKAN for Multi Construction

Enterprises L.L.C.

April 23, 2017 – May 18, 2017

* Completed *

Construction/Renovation of Temporary Office Space for Execution of Judgments Department at New Palace of Justice

Wosool Management &

Technology Consulting

April 23, 2017 – December 31, 2017

* Ongoing no cost

extension to be signed *

Provide the IEC warehouses with a warehouse management system

National Computer Company -

OPTIMIZA Jordan

June 18, 2017 – June 17, 2018

Maintenance & support services for MIZAN 2 Court Automation System

Autographics

September 05, 2017 – October 19, 2017

* Completed *

CCD Web Portal Integration Services


September 14, 2017 – October 26, 2017

* Completed *

Development of the Governorate Council Website


Annex 3: Management and Administrative Issues

Over this quarter, ROLP had the following personnel changes:

Status Name Position Effective Date

New Hire Saif Al-Shraideh Accountant November 2017

Promotion Bayan Al-Fayoumit M&E Officer November 2017


Annex 4: Success Story



Annex 6- MOSD New Services Road Map Services Guide

Service index Service name Sector Service

index Service name Sector

S 0 Portal Launching S 22 Facilitating charitable associations

from registering and owning land and property

Directorate of

Associations

S 1 Registration Association Directorate of Register of Associations S 23 Facilitating the access of charitable

associations to a work permit for volunteers

Directorate of

Associations

S 2 Registration of a foreign association/branch

Directorate of Register of Associations S 24 Facilitating the acquisition of a volunteer residence permit by charitable associations

Directorate of

Associations

S 3 Obtaining approval for foreign funding

Directorate of Register of Associations S 25 Enable the association to open a bank account

Directorate of

Associations

S 4 Issuance of a loss/damaged allowance certificate

Directorate of Register of Associations S 26 Facilitating the modification of

projects, programs and activities of foreign associations

Directorate of

Associations

S 5 Amendment of the bylaw Directorate of Register of Associations S 27 Facilitating access by foreign

associations to the registration and license of a vehicle

Directorate of

Associations

S 6 Assembly/Optional Dissolution Directorate of Register of Associations S 28 Facilitating foreign associations

from registering and owning land and property

Directorate of

Associations

S 7 Union of association Directorate of Register of Associations S 29 Issuance of financial and management soundness report

Directorate of

Associations

S 8 Move an association dependency Directorate of Register of Associations S 30 Foreign funding/Syrian refugees Directorate

of Associations

S 9 Union Registration Directorate of Register of Associations S 31 Facilitating associations ' affiliation

with the Federation of Charitable Associations

Directorate of

Associations


S 10 Membership Association Directorate of Register of Associations S 32 Foreign Finance/Jordanians Directorate

of Associations

S 11 Cash support Associations Directorate of the Association Support

Fund S 33 Set up association budgets of less

than 2000 dinars

Directorate of

Associations

S 12 Support for association projects Directorate of the Association Support

Fund S 34 Get support for associations

Directorate of

Associations

S 13 Facilitating the amendment of statutes of local associations

Directorate of Associations S 35 Establishment of branches of associations

Directorate of

Associations

S 14 Assembly/Optional Dissolution Directorate of Associations S 36 Establishment of service centers for associations

Directorate of

Associations

S 15 Facilitating the merger of two or more assemblies

Directorate of Associations S 37 Establishment of service centres for foreign associations

Directorate of

Associations

S 16 Facilitating the formation of the Federation of Charitable Associations

Directorate of Associations S 38 Forming a coalition between two or more associations

Directorate of

Associations

S 17 Facilitating the acquisition of customs exemption by charitable associations

Directorate of Associations S 39 Facilitating access to foreign associations/staff members ' residence permits

Directorate of

Associations

S 18 Facilitating the receipt of a tax exemption by charitable associations

Directorate of Associations S 40 Facilitating access to foreign associations/work permits for employees

Directorate of

Associations

S 19 Facilitating the registration and authorization of a vehicle by charitable associations

Directorate of Associations S 41 Establishment of a service office for foreign associations

Directorate of

Associations

S 20 Facilitating charitable associations to receive exemption from fees

Directorate of Associations S 42 Facilitating access by foreign associations to customs and tax exemptions

Directorate of

Associations

S 21 Facilitating charitable associations to approve a fundraising campaign

Directorate of Associations


Documents

USAID/Rule of Law Program Quarter 1 Progress Report