Using innovative technology to deliver sustainable ......CoS© - Delivering better outcomes Delivers higher sustained employment rates for all customer groups than other publically

Evening Seminar

Using innovative technology to

deliver sustainable outcomes for

people with disabilities and long term

health conditions

Teresa Scott │ CEO/Founder │ Kennedy Scottand

Laura Power │ Senior Consultant │PCG Technology Solutions

11 July, 2017

@academyjustice

Academy forJustice

Commissioning

Background to the Academy

• The Academy’s mission is to bring people together to share knowledge, skills and practice and to promote excellence in social justice commissioning

• The Academy was created in 2007 and now has over 3600 cross sector members

• Services are designed to support the development of social justice commissioning and include nationwide events, eLearning, commissioning themed learning groups and a website offering commissioning information

© Kennedy Scott Limited 2016

The Circle of Support

Kennedy Scott’s innovative approach to supporting people

with Health challenges, multiple barriers and LTU into

sustainable employment

Teresa Scott

Founder and CEO, Kennedy Scott


Imagine the world of Science without Stephen

Hawking


• 27 yrs Employability & Training delivery

• Recognised success with marginalised

customers (NTA Award & Ofsted Excellence

Portal & 1st SES national League Tables)

• Finalist for Disability Provider of the Year

ERSA Awards 2017

• National Prime - Specialist Employability

Support (SES), Help to Work C2C LEP &

DWP ESF, Oxford City Council,

subcontractor for BBO, Work Choice & WP

Kennedy Scott Ltd


• Leverage other local funding to provide maximum

benefit to the customer

• Address Primary & Secondary barriers, many

customers suffer secondary depression from ltu

• Simultaneous assistance for multiple barriers –

gain momentum in progressing customers

• One stop shop model with embedded localised

specialist support & integrated with health

services

Integrated Approach - Rationale


• Works in tandem with a client’s life

• Offers Multidisciplinary case

conferencing

• Provides a Legacy of support

which sustains customer in work

and beyond

• Better integration with NHS &

Mental Health support

Circle of Support Model CoS©


•A comprehensive BioPsychoSocial assessment & diagnostic –

KSIS, a bespoke programme

•A comprehensive & SMART ISP

•Individualised Circle of Support facilitated for each customer

•E’Circle© empowers customer to take ownership of ISP

•Multi-discipliniary case-conferencing

•Regular and frequent reviews and interventions

•Workplacements, tasters and interviews

•Transitions planning meeting

•In-Work support

Getting the ingredients right

8


The bio-psycho social in-depth diagnostic and assessment- commended

by DWP

• Health and condition management

• Employability

• Financial barriers and benefits

• A skills-check Confidence and motivation - as well as interests and hobbies.

• Living Skills & transferable skills

• Addiction

• Criminal Histories

• Care Coordination and relationships with other statutory/non-statutory

agencies.

• Support networks

The innovative initial diagnostic-KSIS


• Co designed and co-owned by the participant and the Caseworker

• Fully captures diagnostic results and agreed support interventions

• SMART

• Clear link to employment and career objectives

• Responsibilities assigned to participant, Caseworker and Circle of

Support members & Key stakeholders

• Reviewed regularly as per the customer needs (once -twice monthly full

case conference & regular interventions in between

• Recognises achievement of milestones, additional support interventions

added value distance travelled towards goals

The Individual Support Plan (ISP)


Kennedy Scott’s CoS© Delivery Model


The development of the Internal Circle of Support includes:

The Individual Circle of Support

Participant

Caseworker

Health & Specialist support

Employer Account Manager


Participant

Family Friends

Case worker

Social worker

Probation

Mental Health

Employer

Housing

Specialist

support

Other potential members of the

Customer’s Circle of Support -stakeholders


• Consistent, Responsible & Empathetic approach

• Highly trained motivated individuals

• Deliver some customised support interventions

• Catalyst connecting to local services

• No duplication of support, interventions or funding

• Facilitates & chairs case conferences

• Advises Customer on CoS© and local support available

• Trains and support customer to access E’Circle©

The Caseworker’s vital role as a catalyst


• Full menu of Employability and on-going access to IT support

• E’Circle © offers a one-stop electronic shop

• Enterprise and self employment

• Work experience and work trials

• Skills support & progression

• Condition management

• Community support

• Mental Health Support

• Support for Addiction

• Offender support and management

• Housing

Sample Support interventions


Tackling specific barriers

• Autism Spectrum

• Mental Health Conditions

• Learning Disabilities & Physical Disability

• Limited/no work history (relevant in the vast majority of

cases)

• Ex-Offenders

• Low confidence/Motivation

• Low skills

• Debt/other living circumstances

• Housing

• Substance dependencies


For the participant:

• Reduces social isolation

• Increases social connectivity

• Increases confidence and motivation

• Increases personal responsibility

• Increases emotional well being, health and happiness

• Increases income & reduces family poverty

• Supports career progression

• Increases skills and experience

The Circle of Support remains & sustains beyond the

programme – it is owned by the participant

CoS © - Delivering better outcomes


CoS© - Delivering better outcomes

For commissioners:

• Increases social cohesion & community engagement

• Reduces duplication of services

• Brings all services together under one portal in a cost

effective way

• Evidences effective localisation for bid assessment

• Decreases levels of emergency engagement of health

services

• Closes the loop and stops the revolving door

• Leverages other local funding to offer better Value for

Money


CoS© - Delivering better outcomes

Delivers higher sustained employment rates for all

customer groups than other publically funded

programmes

• 65% job entry to 13wks

• 55% 13wks to 26wks

• 57% Self Employment entry rate

• 100% of job entries have used e-platform.

• 60% to get in to work and

• 40% saved for in-work support


• Innovative and highly effective Diagnostic and Case management

software KSIS – commended by DWP which informed W&H

• Online National Directory

• E-Circle – an online platform & virtual marketplace developed and tested

for South Region - now for other regions

• Digital Circle of Support

• Having a virtual learning environment that is sector based - E-

Assessor and Moodle

• Connecting to Refernet: digital local referral network platform

• Linking to Universal Jobmatch or MyWorkSearch to provide access to

vacancies

• Progression in work focus – access to apprenticeships, information

models regarding negotiating new role/salary/hours

Circle of Support – Further innovations

About Public Consulting Group

• Public Consulting Group founded in 1986, with HQ in Boston

• Public sector focus

• Turnover: ~$350m per year

• Operations in USA, Canada, Poland, Australia and UK

• Self-directed support proposition in USA with approx. £2 billion spend under management

• PCG UK includes the former System Associates and Shop4Support

• UK Offices: Maidenhead and Wigan

• Staff: 45 in UK, 1500+ employees in US and 150 Poland

3www.publicconsultinggroup.co.uk| Help to Work

Our services

22

IAG DirectorySelf-service

Assessment

Support

Planning

Micro

Commission

/ Get Quotes

Personal

Budget

Management(Software and

Service)

Virtual

WalletseMarket(Local and

National)

www.publicconsultinggroup.co.uk|

Virtual Wallet Platform

23

Choose,

book &

buy

Payments

& admin

• View free and paid for

services

• Purchase / amend / stop

services

• Who: Individual or a

Third Party

• Hold physical £PBs in

client bank account

• Process of payments for

actual services delivered

by providers

• Who: PCG

The Virtual Wallet Solution

A simpler solution to enable effective payment and management of personalised budgets, with three core components:

www.publicconsultinggroup.co.uk| Help to Work

Demo of Help to Work

www.publicconsultinggroup.co.uk| Help to Work 24

https://www.helptowork.co.uk/

https://www.helptowork.co.uk/

Mixture of free and paid for services


Search bar and categories


Budget overview


Free services


Order process


Virtual Wallet Credentials 30

PCG has been operating eMarketplaces in the UK since 2008 and developed the Virtual Wallet in 2016. Our parent company manages funds of over $2billion in similar models in the USA.

Forward Carers – Time for Me

• Partnership in Birmingham

• Replaced vouchers of £150 per carer

• 672 carers, 10 providers with ‘stores’, 50

services to ‘purchase’, 868 orders placed

Buckinghamshire County Council

• New default model for all direct payments

• Initial migration of 900 third-party managed

accounts

• Rollout to 600 individuals with direct

payment accounts / p-cards

Barking and Dagenham – Short Breaks

• Replaced cash grant of £200 per child

• Seamless online automated application

through to Virtual Wallet spending

• Top-ups and vouchers

• www.shortbreaks4me.co.uk

Kennedy Scott - DWP

• Personal Budget of £100 per work-seeker

• Launched January 2017

• First example of its kind seen by DWP

• www.helptowork.co.uk

http://www.shortbreaksforme.co.uk/

http://www.helptowork.co.uk/

www.publicconsultinggroup.co.uk


Looking ahead

Round table discussion regarding:

• Innovation, integration and localisation led and

evidenced by Kennedy Scott CoS Directory, ECircle and

Evidence based Case Studies

• Added value of CoS & e’Circle to commissioning,

delivery and beyond

• Q&A


The Circle of Support

Teresa Scott

Head Office 01923 712817

Founder and CEO, Kennedy Scott

Email: [email protected]

www.Kennedyscott.co.uk

Any Questions ?

@academyjustice

Academy forJustice

Commissioning

Documents

Using innovative technology to deliver sustainable ......CoS© - Delivering better outcomes Delivers higher sustained employment rates for all customer groups than other publically