VA Video ConnectGoogle Chrome Quick Start Guide

This Quick Start Guide is intended to assist users in launching and participating in a VA Video Connect session using a Google Chrome browser.

For questions or assistance, please contact the National Telehealth Technology Help Desk (NTTHD) at 866-651-3180.

JOINING YOUR VISITStep 1If Google Chrome is your default browser, click “Click Here to Join the VA Video Visit” in your scheduling email or calendar reminder, as shown in the sample email below.

If Google Chrome is not your default browser, right click on “Click Here to Join the VA Video Visit” and select “Copy Hyperlink.” Paste the hyperlink into the Google Chrome browser.

Updated 09/07/171

VA Video ConnectChrome Quick Start Guide

Step 2Enter your name into the appropriate area on the initial page as shown below, then click CONNECT. There is no need to adjust any setting as your device will default to connecting with audio and video enabled.

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Dear Veteran,

As discussed with your VA Clinician, this email message confirms your VA Video Visit.

To ensure your VA Video Visit runs smoothly, please provide the following information:

Phone number to contact you: Your present location address: Emergency Contact name and phone: Ensure you are in a private and safe area:

Please Click Here to Join your VA Video Visit

For questions on Home/Mobile Device use, please click on the appropriate link for device orientation:

VA Video Connect: VMR Orientation for Desktop and Tablet Devices VA Video Connect: VMR Orientation for IOS Devices

VA Video ConnectChrome Quick Start Guide

Step 3If prompted, click Allow to enable your camera and audio.

Step 4Your default microphone and camera will be selected. If you have multiple cameras or microphones, you can select your preferred microphone and camera using the drop-down menus.

Under “Microphone,” you may see a blue status bar move when you as you speak, indicating that the microphone is registering your voice.

You can use the video preview to help verify that your camera is picking up your image.

Click START to join your virtual medical room.

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VA Video ConnectChrome Quick Start Guide

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VA Video ConnectChrome Quick Start Guide

DURING YOUR VISITOnce connected, you will see the provider in the main window and yourself in the upper right corner of your screen.

Chat FunctionalityYou may use the chat room window to send messages to the other participant(s) in the session by typing your message in the Chat room box as shown below. If you do not see the Chat room box, simply click on the “^” symbol on the top of the Chat room box and it will expand the chat area.

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VA Video ConnectChrome Quick Start Guide

Icon FamiliarizationThere are six main icons as shown below:

ICON FUNCTION ICON FUNCTION

Click to hide attendee and chat windows. Click to turn the camera on and off.

Click to end session or disconnect from call.

Click for the help desk information, or to view the End User License Agreement (EULA).

Click to mute and unmute microphone.

Click to enlarge the video image, minimizing the borders.

Click to screen share images.

ENDING YOUR VISITOnce your visit is complete, select the red phone icon to end the session. A prompt will appear, asking “Do you really want to leave the session?” Select “YES, LEAVE.” A second prompt will appear asking you to “Please close your browser tab”. Click “OK” on the prompt, and then click the X in the top right corner of the browser window to close the browser.

Your VA Video visit is now complete.

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VA Video ConnectChrome Quick Start Guide

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