Vaisala Veriteq viewLinc Software User's Guide

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  • USER'S GUIDE

    Vaisala Veriteq viewLinc SoftwareviewLinc 4.3

    M211679EN-B

  • PUBLISHED BYVaisala Oyj

    Vanha Nurmijrventie 21, FI-01670 Vantaa, Finland

    P.O. Box 26, FI-00421 Helsinki, Finland

    Phone (int.): +358 9 8949 1

    Fax: +358 9 8949 2227

    Visit our Internet pages at www.vaisala.com.

    Vaisala 2014

    No part of this manual may be reproduced, published or publiclydisplayed in any form or by any means, electronic or mechanical(including photocopying), nor may its contents be modified, translated,adapted, sold or disclosed to a third party without prior written permissionof the copyright holder. Translated manuals and translated portions ofmultilingual documents are based on the original English versions. Inambiguous cases, the English versions are applicable, not thetranslations.

    The contents of this manual are subject to change without prior notice.

    This manual does not create any legally binding obligations for Vaisalatowards customers or end users. All legally binding obligations andagreements are included exclusively in the applicable supply contract orthe General Conditions of Sale and General Conditions of Service ofVaisala.

    Software License

    This product contains software developed by Vaisala. Use of the softwareis governed by license terms and conditions included in the applicablesupply contract or, in the absence of separate license terms andconditions, by the General License Conditions of Vaisala Group.

    This product may contain open source software (OSS) components. In theevent this product contains OSS components, then such OSS is governedby the terms and conditions of the applicable OSS licenses, and you arebound by the terms and conditions of such licenses in connection withyour use and distribution of the OSS in this product. Applicable OSSlicenses are included in the product itself or provided to you on any otherapplicable media, depending on each individual product and the productitems delivered to you.

  • viewLinc 4.34| 4iii

    ContentsCHAPTER 1: GETTING STARTED 1

    Whats New 1Who Should Use this Manual 4Conventions Used in this Document 4

    How this Manual is Organized 5Device Installation Documentation 5

    Overview 5How Does it Work? 6System Components 6viewLinc System Requirements 7Default Application File Locations 9Hardware Installation Options 10

    Connecting Devices 11Method 1: Using vNet Devices 12Method 2: Using Digi Devices 14Method 3: Using USB Port 16Method 4: Using Serial Port 17Method 5: Wireless Devices 17

    Configuring Devices 18

    Installing viewLinc 19

    Logging in to viewLinc 22

    Setup Road Map 24Optional Setup Tasks 24Getting Help 24

  • iv4 | 4M211679EN-B

    CHAPTER 2: SYSTEM SETTINGS 27

    Choosing System Preferences 27Device and Channel Aliases 28Comments 29MKT Activation Energy 29Temperature Measurement Units 30Remote Acknowledgement 30Security Key 31Technical Support 31Session Expiry Time 31viewLinc Aware Service 32Unit Descriptions 32Enabling Scheduling Functionality 33Setting Language Option 34

    Discovering Devices 35Adding Hosts 37

    Controlling Access to viewLinc 38Assigning Rights 39Access Control Permissions 40Creating Groups and Adding Users 42Editing Users and Passwords 47

    Setting Up Schedules 48

    Email & SMS Notification Settings 49Define Email Notification Settings 49Define SMS Notification Settings 51

    Templates 52Email & SMS Templates 52Alarm Templates 53Threshold Templates 58Single Threshold Template 59Multi-threshold Template 60

    Using Preconfigured Comments in Templates 62

  • viewLinc4.34| 4v

    System Maintenance 63

    CHAPTER 3: VIEWING DATA 65

    viewLinc Desktop Orientation 65

    Managing Locations & Zones 69Organizing Locations 70Creating Zones 71Adding Locations to Zones 72Linking Location Channels 74Unlinking and Relinking Location Channels 74Renaming Locations and Zones 76Deleting Zones 77

    Editing Location Properties 78Assigning Access to Locations & Zones 79Setting Up Location Thresholds 80Disabling Threshold Alarms 82Deactivating and Reactivating Threshold Alarming 83

    Building Dashboards 83Adding a Dashboard Image 84Adding Zone and/or Location Data Items 85Changing the Appearance of Dashboard Items 85

    Setting Up User-specific Views 86Creating a New View 87

    Working with the Locations window 88Searching for Zones and Locations 89Using the Locations Dashboard 90Monitoring Alarms 90Building a Trend 91Viewing Pop-up Trends 94

    CHAPTER 4: MANAGING DEVICES 97

    Viewing Devices and Hosts 97Viewing Device Properties 98Editing Device and Channel Properties 99Editing Channel Properties 102Setting Channel Temperature Units 104

  • vi4 | 4M211679EN-B

    Adding New Devices 105

    Setting Up Device and Host Alarms 105Communication Alarms 105Device Alarms 108

    Calibrating Devices 109

    Removing Devices 110Deactivating/Reactivating a Location 112Swapping a Device 112Permanently Delete a Location or Zone 114

    CHAPTER 5: MONITORING ALARMS 117

    About Alarms 117Types of Alarms 118Threshold Alarms 118Communication Alarms 118Event Validation Alarms 118Device Configuration Alarms 119Device Status Alarms 119System Alarms 120

    What Happens When an Alarm is Triggered? 120

    Viewing and Acknowledging Alarms 121Refreshing the Alarms Window 121Receiving and Acknowledging Alarms 122Ways to Acknowledge Alarms 122

    Pausing Alarms 126

    Managing Alarms View 127

    Alarm Reporting 128

    CHAPTER 6: EVENTS 131

    Viewing Events 132Adding Comments to Events 133Adding Custom Events 134

  • viewLinc4.34| 4vii

    Printing and Exporting Event Logs 135

    CHAPTER 7: REPORTING 137

    Types of Reports 137Default viewLinc Reports 138Custom Reports 138

    Generating and Printing Reports 138Reviewing Report Progress 140

    Creating New Reports 140Creating an Alarm Report 140Creating a Location History Report 143Creating a System Report 148Cloning an Existing Alarm, Location or System Report 149

    Deactivating and Deleting Reports 149

    On-Demand Reports 150

    Transferring Data 151Using Transferred Data in Reports 151Creating Transfer Schedules 151Performing an Immediate Data Transfer 153Editing Transfer Schedules 154Deactivating Transfer Schedules 154Disabling Transfer Schedules 155

    CHAPTER 8: REMOTE &MOBILE DISPLAY 157

    Using a Remote Display 157Remote Display Requirements 158Creating a Default User and View 159Setting up the Remote Display 159Changing the Remote Display View 160Viewing Data on the Remote Display 161

    Using viewLinc Mobile 161Viewing Data with viewLinc Mobile 162Acknowledge Alarms with viewLinc Mobile 164

  • viii4 | 4M211679EN-B

    APPENDIX:FAQs & TROUBLESHOOTING 167

    Installing viewLinc 167

    Setting Up Devices 176Moving Vaisala Veriteq Devices 180

    Troubleshooting Tips 182Logging In 182Alarms 183Managing Data and Devices 184Predefined UI Settings 185

    Need More Help? 188

    Index 189

  • viewLinc 4.34| 41

    CHAPTER1

    GETTING STARTEDWelcome to viewLinc, a key element in the Vaisala Veriteq ContinuousMonitoring System (CMS). Easily monitor Device readings locally on aPC, across a network using a supported version of Microsoft Internet

    Explorer, or from mobile Devices like the iPhone or GoogleAndroid.

    This chapter introduces you to the key concepts and setup requirementsfor your Vaisala Veriteq Continuous Monitoring System:

    Whats New

    Overview

    Connecting Devices

    Configuring Devices

    Installing viewLinc

    Logging in to viewLinc

    Setup Road Map

    Getting Help

    Whats NewWith the release of Vaisala Veriteq viewLinc 4.3, many new features andfunctions have been added to improve and simplify your networkmonitoring capabilities.

  • Whats New

    24 | 4M211679EN-B

    Instant Alarm Notification Immediate SMS notification:Ensure your team members

    receive immediate notification of changes in alarm conditionswith SMS text messages (requires an SMS modem). Recipientscan also take immediate action and acknowledge alarmsremotely.

    Accommodate fluctuating work schedules:Create alarm noti-fication schedules, to specify who needs to be notified of alarmcondition changes for specific time periods (for example, dayshift or night shift, alternating shift work, or 4-day workweeks).

    Schedule system reminders:Receive automatic notificationof upcoming calibration service dates, and receive system con-figuration alarms whenever the server system time is changed.

    Create escalating notifications:If for some reason there is noresponse to a primary alarm notification, ensure subsequentalarm notifications or more severe alarm condition noti-fications are sent to additional team members, with multi-levelthreshold templates.

    Easier Setup and Configuration Save time installing vNet PoE devices:viewLinc can now

    automatically identify newly installed vNet devices with theviewLinc Aware Service.

    Customize measurement units: Change device-defined unitmeasurement descriptions to more user-friendly terms. Forexample, a relative humidity Channel could display on screenas %RH, or a temperature Channel could read, Celsius.

    Create Email and SMS templates: Specify whether you wantto send an SMS or Email notification for an alarm, and specifythe contents of the message.

    Quickly identify Access to Locations:With the Access Con-trol Inspector function, you now have an easy way to determ-ine which Users or Groups have View or higher Access toLocations and Zones.

  • Whats New

    viewLinc4.34| 43

    Easily restart viewLinc: Any Admin Group User can restart theviewLinc service, if needed. A system notification is sent to allAd