Skillshare Social Media Strategy Class Project

Olivia Sulistio / @candrakirana

Problem

Goal

• Who are the current visitors of Vastrm?When are they visiting Vastrm?

• How do these people find Vastrm?

• How is Vastrm currently communicating?

• Who are the competitor visitors?When are they visiting their sites?

• How do people find competitors?

• How do competitors communicate?

• Who are the category users?

• How do people purchase polo shirts? Is there any seasonality?

• Who buys polo shirt? The end user (men) or other party (women for their beau)?

• What are people looking for when buying polo shirts?

Vastrm visitors are mostly graduate school educated males in 25-34 years old age group with no children and access Vastrm site while at work.

They are looking for polo shirt that fits their body perfectly, regardless of what their body type is.

The most popular week is Nov 11, 2012 with the Barack Obama post.

Do comments about how they look from co-worker trigger them to search for flattering polo shirt? Do they feel their ‘power’ threatened by these comments?

These news online sites visitors are mostly college or graduate school educated males in 25-34 years old age group with no children and access sites while at work.

Are most of Vastrm visitors found the site through these online news sites?

1. Traffic to the site peaked on January 2012. Is there any promotional activity or any significant communication effort at this time?

2. Does the promo program lead to increase in site traffic?

Polo.com is visited more frequently by females who are in the age range 18-24, have no children, are college educated and browse this site from school.

Are females in general care more about quality clothing – fit, tailoring, etc.?Do females influence men’s clothing purchasing? If so, should we target them?

Mostly people visit the sites because they look for polo shirts or look for the brand.

Ralph Lauren facebook is mostly ‘liked’ by 18-24 y.o. New Yorkers (‘waspy’ image?)

Facebook page as the venue to give program update and product launches.

However Vastrm gives more freedom to personalize the polo, from the type of fit (slim, relaxed,etc.) to the type of button.

Can we use this type of ‘controversial’ headline to attract people’s attention while at the same time drive brand message?

Lacoste site is visited more frequently by females who are in the age range 18-24, have no children, are graduate school educated and browse this site from school.

Lacoste facebook page is liked by 18-24 y.o. people who live in Istanbul.

Mostly people visit the sites because they look for the brand but not necessarily for its polo shirts.

Offering selections of colourful polo shirts

Lacoste imagines the polo shirt of the future - polos that change colors with the swipe of your finger, extendable sleeves,

self-tailoring shirts, athletic shirts that keep score, etc.

and asks people to share their imagination too.

How Vastrm could drive interactivity via engaging campaign?

Polo shirt is not the coolest apparel for edgy young people (associated with golf).This is made worse by the reputation of polo shirt as having odd fitting.

Hypothesis:Polo shirt is bought when men work in white collar industry as semi-formal apparels for corporate functions.

August

AugustAugust

Search happens mostly in US and Australia.

Mens clothing search online is mostly done by young adult females (25-34 y.o.) who are interested in professional looking attire (which fit is the key ‘success’ factor)

Should we target women as they seem to pay more attention in this category hence are likely to influence purchase?

Men’s clothing guide articles

Affordable men’s clothing guide

Blog about how a James Bond dresses up

How could we persuade them that Vastrm is worth to pay?

Most males (below 40 and above 40) do not research first before purchasing. If they do so, they prefer to be able to touch it first then decide.

Filter: Male respondents

How can we give them Vastrm’s sense of full sensorial experience?

Filter: Female respondents, below 40

Most females below 40 did not do research. Purchasing might be impulse driven.For those who do research, store visiting and webshops are important.

How can we give them Vastrm’s sense of full sensorial experience?

Amongst people who are likely to purchase apparels this holiday seasons, cost, size and quality are most important factors in making purchasing decision.

Source: Google Consumer Surveys Holiday Insights

For both 25-34 y.o. males and females, cost is the most important factor with size comes in the second place.

How could we persuade them that Vastrm is worth to pay?

Source: Google Consumer Surveys Holiday Insights

• Visitors are mostly 25-34 y.o. males with no children and access Vastrm site while at work.

• They look for polo shirts that can fit their body.

• Vastrm seems to try make itself be discovered in online news as the IT startup

• Ralph Lauren and Lacoste are frequented by 18-24 y.o. females with no children while at school.

• Mostly people visit Ralph Lauren because they look for its polo shirts while people look for Lacoste as a brand but not necessarily because of polo shirts.

• Facebook page as the venue to update consumers (Ralph Lauren) and interact with consumers (Lacoste)

• Hypothesis on category users: Men in white collar industry who look for apparels for semiformal business functions

• Search volume peaks on summer (August)

• Category might be driven by impulsivity. Females might be greatly influence purchase decision in men’s clothing category – interested in suits and business apparels.

• Value-for-money perception drives purchase decision for apparels.

• Polo shirt is not a cool apparel

• Competitors are strong in the market –polo shirt is practically synonymous with Ralph Lauren

• Vastrm might be seen as expensive

• Vastrm has a competitive edge in offering a tailor fit polo shirt – size and preference

• Vastrm is cheaper than premium brands’ polo shirts but gives quality polo shirts

• Women, who are the key influencers, might be interested in anything that looks presentable and professional like suits ... and James Bond

Targeting men and women who are on the look for men’s polo shirt (easier target),

how can we make them see the value of Vastrm compared to competitors?

Many women find women who wear sleek suits are sexy. However it is not practical to wear suits all the time and can

seem ‘trying too hard’ if worn in casual occasions.

Men who wear good fitting clothes feel good about themselves and attract people – they are the best versions of themselves

Highlight the unprecedented value of a tailor fit personalized polo shirt

With the right polo shirts, in off-duty times,every man can look like the coolest-version-of-himself

• Interactive role-playing activity (online and offline) which is personalized according to user’s facebook profile or preference

• Blogger outreach in overindexed sites such as fashionbeans.com and dappered.com

Use social media to tell 3600 sensorial storytelling

Skillshare Social Media Strategy Class Project

Olivia Sulistio / @candrakirana