Vendor Partner Operations Guide

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Vendor Operations Guide

Vendor Partner Operations Guide

Merchandise & Vendor Compliance Routing and Transportation

Effective March 8, 2021

Version 2.0

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Dover Saddlery, Inc. (“Dover Saddlery”) reserves the right to modify this guide at any time. Vendor agrees to adhere to all terms

and conditions contained within this guide.

The Dover Saddlery Vendor Operations Guide constitutes a part of each Dover Saddlery purchase order between Dover Saddlery and the vendor named therein. Vendor agrees that this guide is part of and is incorporated by reference into each purchase order and the vendor’s own terms and conditions as referenced in the applicable purchase order documentation between Dover Saddlery and vendor.

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1. Contents 1. Contents 3

2. Product Labeling & UPC Requirements 3

3. UPC / EAN / ISBN Placement 4 4. UPC / EAN / ISBN Requirements for Purchase Orders and Buy Sheets 4 5. General Product Quality Requirements for All Merchandise 4 6. Additional Packaging and Labeling Requirements by Product Type 5 7. Shipment Preparation & Master Carton Requirements 7

8. Packing Slips 8 9. Return to Vendor Policy 8 10. Merchandise Recalls 9 11. Pallet Use and Floor Loaded Shipments 10 12. Transportation & Routing Instructions 10 13. Chargeback Schedule 11 14. Key Contact Information 12 15. Hazardous Material or Dangerous Goods 12 16. Vendor Set-Up 12 17. Invoice and Billing Requirements 13

18. Purchase Order Payments 13 19. Changes to Existing Vendor Files 13 Exhibit A - Vendor Routing and Transportation Guide 14

2. Product Labeling & UPC Requirements Dover Saddlery requires each selling unit to be labeled with a unique UPC, EAN, or ISBN barcode label. The barcode

must be RF scan-able, black in color, and on a white or neutral colored background. This applies to all merchandise

regardless of type or origin.

Each individual selling item requires the following on the product label: • Description: As is listed on the Dover Saddlery purchase order

• Vendor Style #: As is listed on the Dover Saddlery purchase order

• Merchandise Color: As is listed on the Dover Saddlery purchase order

• Merchandise Size: As is listed on the Dover Saddlery purchase order

• UPC/EAN/ISBN Code: Accurate RF scan-able barcode of not less than 6 point font / not more than 12 point font.

• For Apparel items that hang

● An adhesive label or “sticky” tag applied to the plastic protecting the merchandise. ● A hang tag or “hard” label applied via a “swifter” plastic tag then applied directly to the merchandise or

connected with other existing hanging tags (branding, item features and benefits, etc.)

• For boxed items either ● Pre-printed on the merchandise insert, book jacket, product packaging, or directly on the shipping carton

if ship alone merchandise.

● An adhesive label applied to the outer box

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Examples:

All vendor kitted items require a unique UPC or EAN applied to the selling (kitted) unit, not individual kit pieces.

3. UPC / EAN / ISBN Labeling Placement UPC / EAN / ISBN Labeling Placement - labels must be applied consistently to all packaging. Tag placement may not

cover the branded elements of the merchandise packaging. Preference of label placement in order of priority:

● Upper left corner of the packaging ● Upper right corner of the packaging ● Lower left corner of the packaging

● Lower right corner of the packaging

Need Help? If your organization requires assistance to generate a UPC label with barcode, please contact your Dover Saddlery Buyer.

4. UPC / EAN / ISBN Requirements for Purchase Order & Buy Sheets All Dover Saddlery purchase orders/buy sheets require the following:

● UPC / EAN / ISBN Number ● Vendor Part Number/Mfr # ● Dover Saddlery SKU # ● Style number/Description ● Color ● Size (if applicable)

NOTE: Buy sheets will be returned if absent UPC data or are incomplete.

5. General Product & Quality Requirements for All Merchandise

Below are general product and quality requirements that apply to all merchandise procured by Dover Saddlery and shipped directly to either its fulfillment center or end consumer. The list below is intended to be examples that apply to all merchandise but is not an exhaustive list. The below are provided for in good faith and considered to be consistent with industry standards:

• All merchandise must be 1st quality and must contain new or original packaging and contain no reference

to other retailers, wholesalers, or distributors.

• All merchandise must be free of security tags / devices • All merchandise and each selling unit must be individually packaged to prevent scuffing, discoloration, general

protection to prevent damage, wear, or the perception of all, both while in route and (if delivered to Dover Saddlery’s warehouse) in our warehouse. This is generally achieved with polybags, retail shelf ready packaging, or certified corrugate re-mailers. Given the nature of fulfillment handling, protective packaging

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containing or made of cloth or similar is not accepted. • Where appropriate (industry standard and or government mandated), all merchandise must contain

labeling for country of origin, fabric content, care instructions, instructions for use, instructions for assembly, and age limitations or restrictions.

• All merchandise labeling must be new, free of defect, and contain no markdowns via ink pen, sticky tag, or other. • All merchandise made of glass, porcelain, pottery, acrylic, items that can dent, items that can spill are defined

as “fragile.” Please refer to the “Fragile Merchandise” sub-section for specific requirements.

• All non-apparel merchandise with dimensions greater than those outlined in sub-section “Oversized and Ship Alone Merchandise” must arrive in certified re-shippers adequate for small package delivery via parcel carrier.

• Please also see “Returns and Recalls” section with examples of additional and specific information on merchandise conditions that fail general product and quality requirements.

5.1 Fragile Merchandise Policy All fragile merchandise (glass, pottery, fluids, candles, etc.) must be able to withstand delivery to Dover Saddlery, handling within our fulfillment center, and customer delivery. Items that are fragile require a box with burst strength not less than 250 lbs./in. All boxed items must include original and new corrugate and be free of defects.

Prior to providing for sale, vendor must either (i) warrant that individual product and master carton packaging complies with ASTM D-4169 and NSTA drop and vibration tests; or (ii) certify that the merchandise packaging has been tested by FedEx/UPS.

5.2 Oversized & Ship Alone Merchandise (Examples: rakes, toys, items sold in case pack qtys, etc.)

All ship-alone merchandise and cartons must comply with ASTM D-4169 and NSTA drop and vibration tests and appropriate edge crush requirements by weight and product type. Individual product dimensions exceeding the below carton sizes and/or weigh more than 35 lbs must deliver to Dover Saddlery’s warehouse in as new corrugate re-mailers meeting the above specifications.

➢ 23.5” x 17.5” x 17.5” ➢ 22” x 20” x 20” ➢ 36” x 6.5” x 16”

NOTE: Product with dimensions greater than 108” in length, 165” in length and girth, or weight exceeding 70 pounds cannot be shipped to Dover Saddlery’s Fulfillment Center. Please contact your Dover Saddlery Buyer for fulfillment alternatives.

6. Additional Packaging and Labeling Requirements by Product Type The following is a list of mandatory requirements and general guidelines for product categories and documentation / test reports that if requested and or required by law, vendor will provide within 24 hours of request. The omission of a relevant requirement does not relieve the vendor of responsibility to comply with industry standard as well as applicable state and federal regulations. In order for Dover Saddlery to carry products on our website, it is mandatory that products comply with US regulatory standards. There are several U.S. government regulatory agencies for consumer products that Dover Saddlery may request the vendor to forward product documentation and test reports to in order to validate compliance with U.S. government standards.

In general, all products must be of first quality, in OEM packaging, and free from defects of any kind. Items cannot

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have labels or markings of any other brand besides that of the item in question. All merchandise must comply with all other aspects of this Guide.

APPAREL (Examples: suits, denim, t-shirts, swim, intimates, dresses, etc.) • All apparel is required to be polybagged. All leather must be in perforated or vented polybags.

• Fiber content, care labels, and RN #’s must be attached to all garments, including the sample.

• Test reports for flammability must be available for review.

• Polybags with dimensions greater than 14x14 inches must contain a suffocation warning. Dover Saddlery’s standard suffocation warning language reads:

• Apparel may be either flat pack GOH (Goods on hanger). Flat pack is preferred. • For GOH:

➢ Shipments must be in the same sequence of vendor style number and color. ➢ Merchandise must have hangers appropriate for product type and be branded or neutral. Re-use of

hangers not consistent with the product or brand is not acceptable. ➢ Sizes must be sequenced from smallest to largest within the shipment.

➢ Stickers for the identification of size, color, and style must be clearly visible near the top of the hanging

garment.

➢ Handwriting on any part of the product packaging or label is not acceptable. FOOTWEAR (Examples: shoes, boots, heals, flats, athletic, etc.)

• All footwear packaging must follow industry standards for tissue, plastic, desiccant drying agents, etc. • All footwear requires merchandise to be individually packaged using either shoe boxes or some other protective

means. Merchandise that arrives without protection is subject to the Return to Vendor (RTV) policy.

ACCESSORIES (Examples: Belts, gloves, wallets, hats, glass, cases.)

• All accessories must be individually packaged with new polybags or gift packaging. • Shipment of merchandise separate from the finished product (example: sunglasses shipped separate from

sunglasses cases) is not acceptable.

• All accessories must contain labeling for country of origin, fabric content & care instructions, as well as RN #.

HARD HOME/GIFTS • Electrical / battery operated items must be evaluated to FCC and UL standards as well as have current UL

(with the hologram), ETL or CSA listing.

• Upholstery must follow ASTM flammability standards and meet current FTC requirements.

SOFT HOME (Examples: Textiles, pillows, sheets, duvets, comforters, down products, etc.) • All feather and down must meet federal regulations 148A and ASTM 4524.

• All blankets must meet ASTM 4151. • Textile products must contain RN # on care tags

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LIQUIDS, CLEANERS, SUPPLEMENTS, ETC. • All products in this category require an appropriate SDS (Safety Data Sheets).

• All products in this category require review and written approval from Dover Saddlery’s Occupational Health Manager when shipping from Dover Saddlery’s fulfillment center. If shipping via dropship, no review or approval is required. Please contact your Dover Saddlery Buyer for contact information.

• No merchandise determined to be HazMat can be shipped to or fulfilled from Dover Saddlery’s Fulfillment Center • All merchandise must be packaged using means that eliminate and contain spillage. Product with pumps,

contained in tubes / glass / or similar must be protected to eliminate breakage during delivery to Dover Saddlery,

during handling in Dover Saddlery’s fulfillment center, and while in route to the end consumer.

JEWELRY:

• Each style must be grouped together within an outer poly bag and labeled with Style, UPC, and quantity.

• All watches require in effect warranty cards and certify Dover Saddlery as an authorized dealer. • All watches are required to be boxed upon delivery and exhibit a UPC visible on the exterior

All merchandise containing branded packaging must deliver or be provided for at the same time as the delivery.

TOYS: (Games, plush toys, dolls, wagons, etc.) • Toys must be in compliance with ASTM F-936-96A.

• Certain toys may require test reports by FDA, LHAMA, UL, PA registration and be anti-microbial. • Merchandise must carry applicable warranty information valid in the United States.

• Merchandise must be labeled as appropriate by age groups and as required by federal and state statute.

HANDBAGS

• All merchandise must contain original and in effect authenticity cards with appropriate hallmarks and or trademarks, hologram, along with supporting manuals, booklets, protective covers, packaging, etc.

• All merchandise must be in original, as new and authentic packaging. • All packaging will be free of handwriting, point of sale markdown stickers, etc.

7. Shipment Preparation & Master Carton requirements

To expedite the receiving of cartons and maintain a high level of accuracy in processing, the following requirements have been established:

● Package merchandise in cartons that are new and can withstand normal handling for shipping. ● No carton should contain items from more than one PO. ● No more than 3 styles per carton. One SKU per carton is preferred; however, if shipment is small and economies of

scale cannot be met, 3 styles may be placed in one carton if there is separation of styles/SKUS within. ● Maximum carton weight must not exceed 40 lbs. ● Seal shipping cartons with tape or light adhesive. Do not use staples or bands. ● Boxed, non-fragile items require burst strength not less than 225 lbs./in. All boxed items must be in original and

new corrugate and free of defects. ● Items that are fragile require a box with burst strength not less than 250 lbs./in. All boxed items must include

original and new corrugate and be free of defects.

8. Packing Slips

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Dover Saddlery requires a packing slip for all shipments. The packing slip must contain the following information: • Dover Saddlery Purchase Order #

• Number of Cartons

• Dover Saddlery 13 digit SKU # with item description and unit quantity

• Vendor Part Number/Mfr #

• Grand Total Units

Packing list must be placed on the outside of the “Lead Carton” for each shipment. Indicate “Lead Carton” on

that carton or place in a “packing slip enclosed” pre-printed pouch.

NOTE: If full trailer load(s), the “Lead Carton(s)” must be the last carton(s) placed on the truck for ease

of access upon arrival.

9. Return to Vendor Policy

At Dover Saddlery’s discretion, merchandise will be returned to vendor for the following reasons: • Damaged (non-transportation related)

• Defective • Not as ordered (overages, not on PO)

If the items are received and later found to be not saleable or previously returned by customer as defective,

Dover Saddlery will select solely at its discretion one of two disposition options:

1. Destroy for Full Credit:

● Vendor has authorized destroying the product instead of returning it. Vendor agrees that Dover Saddlery should destroy. In the event Dover Saddlery paid for inbound shipping, said shipping charges will be credited to Dover Saddlery in no less than 14 days from proof that product was destroyed. Internal Destroy in Field document shall be the document of record.

2. Return to Vendor for Full Credit: ● Items are returned to the vendor for full credit plus associated chargebacks and inbound freight charges if

Dover Saddlery covered inbound freight costs.

● Product can be held for up to thirty (30) days or until $100 in product accumulates.

● Return Authorization numbers must be received by Dover Saddlery within three (3) business days of

request.

● Product will be packaged and returned to the vendor via Dover Saddlery selected carrier at the vendor’s

expense unless agreed to otherwise.

● Shipping paperwork is prepared and included in the return shipments to the vendor.

● Vendor agrees that Dover Saddlery Internal Return to Vendor document shall be the document of record

and will accompany each returned shipment.

EXAMPLE RETURN TO VENDOR (RTV) Conditions

• Unlabeled or mislabeled product • Merchandise not properly sealed

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• Over/short weight or partially filled merchandise • Merchandise not on PO

• Broken, Crushed, dented, or collapsed merchandise • Merchandise deemed below industry standard or 1st quality

• Merchandise that is soiled, stained, used or store stock • Damage due to improper packaging

• Markdown tags (or similar) on merchandise • Swollen or rusty cans

• Substitutions

• Razor cut packages

• Moldy or leaking products • Items with cut/removed tags

• Defective, irregular, or defaced merchandise • No warranty card

• No certificate of authenticity

• Merchandise on hanger inconsistent with product type • Merchandise with inappropriately branded hangers

• Merchandise in violation of Merchandise Vendor Agreement or warranties implied by law • Merchandise deemed unsellable that customers return to Dover Saddlery Fulfillment Center

(defective, damaged, box damaged), will be disposed of as agreed upon between Dover Saddlery Buyer and vendor.

• Merchandise with POS security tags

If the non-ordered merchandise is in sellable condition Dover will at its discretion exercise one of two options:

1. Send back the merchandise to the vendor and impose a fee of $2 per unit + inbound shipping cost (if Dover

paid inbound shipping) + return shipping cost to vendor. The total will be deducted from the PO invoice and if

the total exceeds the invoice amount Dover will either deduct from a subsequent PO or issue a credit request.

2. Dover will keep the merchandise, negotiate terms with the vendor on costs, and vendor will issue a separate

invoice to reflect the items, quantities, and costs of what Dover will keep.

10. Merchandise Recalls Terms of each recall are handled on a case by case basis.

Allowable Recalls:

Vendor Initiated

Vendor Buy Back

Product fails to meet legal or public standards

The following information is necessary to process all recalls:

• Merchandise Return Address

• Return Authorization Number

• Freight Terms

• Merchandise Description

• Quantity

11. Pallet Use and Floor Loaded Shipments For LTL and truckload shipments, all Dover Saddlery Fulfillment Center shipments must be palletized if the total

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amount of cartons is a layer quantity or exceeds six cartons. • Use standard GMA pallets, which are 40” by 48” in size (42” by 48” are also acceptable). • Pallets must be grade “B” or higher, not be broken, spliced, or missing boards. • Cartons must not hang over the pallet on any side or corner.

• Cartons must be secured to pallets with stretch wrap.

• Carton labels must be readable from the outside (facing outward) without breaking down the pallet. • Do not place labels on stretch wrap.

• When placing cartons on pallets, put only one SKU per pallet, unless the number of cartons of one SKU does not warrant palletizing. In this instance, multiple SKUs can be placed on one pallet.

• Do not include more than one PO per pallet unless utilizing a slip sheet or other means to delineate between POs.

• Floor-loaded shipments are unacceptable except for overseas containers. • Failure to palletize domestic non-parcel shipments will result in a chargeback.

Floor-loaded overseas shipments: Cartons must be sorted by SKU. If there are multiple POs per trailer they must be sorted by SKU and then by PO.

NOTE: Any deviation from the policy requires prior written approval from Dover Saddlery Operations.

12. Transportation and Routing Instructions Please review Exhibit A at the end of this document for routing requirements for all inbound shipments. Please note that all non parcel shipments require an appointment for receiving.

Failure to adhere to this process for collect shipments may result in a chargeback for the full transportation charge.

Vendor must adhere to the Ship Date and Cancel Date on the Purchase Order. If you are unable to meet this requirement, you must contact the Dover Saddlery Buyer for approval before submitting routing request.

BILLS OF LADING

Vendor may use their own bill of lading or one previously provided by Dover Saddlery Transportation Dept. All the below

information must be listed. Failure to comply may result in a chargeback.

• Shipper Name, Address, City, State & Zip

• Dover Saddlery Fulfillment Center Ship-to Address **see below**

• Dover Saddlery Purchase Order Number(s), Commodity Descriptions, National Motor Freight Classification

(NMFC) Number and Freight Classification as listed in the NMFC Publication.

• Total Number of Cartons & Total Weight

• If freight is loaded on pallets, must list cartons that are contained on each pallet

• It is the vendor’s responsibility to properly load, block, and brace shipments for carrier handling and transit

• Shipper is responsible for the accuracy of information on Bill of Lading including weight, class, NMFC number, etc. If any additional costs are incurred due to incorrect or incomplete information, vendor will be held responsible and chargeback(s) will be imposed for noncompliance.

• Dover Saddlery Routed Truckload Shipments: Vendor must seal truckload shipment and record seal number on carrier Bill of Lading prior to signing. Sealing of trailers does not apply to parcel or LTL carriers.

SHIP TO ADDRESSES

Warehouse REPLENISHMENT PURCHASE ORDER(S)

Littleton WAREHOUSE

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DOVER SADDLERY FULFILLMENT CENTER

ATTN: RECEIVING DEPARTMENT

525 Great Road Littleton, MA 01460

SAMPLE PURCHASE ORDER(S):

Same address as above except add “ATTN: (Insert Buyer Name here)”

13. Chargeback Schedule

Below we outline the chargeback schedule for failure to meet our vendor compliance terms. These charges are by no means meant to be punitive but simply to cover the costs we incur as a result of non-compliance. Such costs can include lost sales, additional labor cost, additional supplies cost, and additional transportation costs, to name a few. If you find that you are unable to meet a particular requirement please contact us immediately, ideally in advance of shipping, as we will do our best to find a mutually agreeable solution to meet our needs and help you avoid charges. Our hope is that we can partner together to ensure our relationship is effective for both parties; in that spirit, if there are elements of our process we could revisit to help you please do not hesitate to raise them.

Element Compliance

Requirement Initial Charge

Chargeback Amount

Occurrence

Overweight cartons Cartons weighing 50

lbs. or more $250 $25 Per carton

Shipment related

Failure to provide external shipping label with Vendor name and

Dover PO#

$250 $5 Per carton

Shipment related Failure to provide pack

slip for each PO $250 $25 Per PO

Shipment related Mixed PO's within a

Carton $250 $20 Per Carton

Shipment related

Mixed POs on a skid without a slipsheet or

other means to separate each PO visibly on the skid

$250 $100 Per Skid

Labels and packaging

Failure to provide merchandise per

UPC/EAN/ISBN labeling policy

$250 $1.00 per unit, plus $20 per man-

hour to fix

Labels and packaging Failure to provide merchandise per packaging policy

$250 $2.00 per unit, plus $20 per man-

hour to fix

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RTV/Quality

Any product exhibiting manufacturers defects, major packaging flaws,

or arriving damaged will incur RTV costs associated with RTV

Policy

$250 $2.00

per unit + applicable

return trans. costs

Transportation Routing Failure to follow

routing instructions for carrier selection

$250 Cost of

transportation Per shipment

Vendor chargeback inquiries and disputes must be received in writing within 30 days of the shipment received

date to the following below address

DOVER SADDLERY

ATTN: ACCOUNTS PAYABLE (VENDOR CHARGEBACK DISPUTES)

14. KEY CONTACT INFORMATION

Corporate Office and Fulfillment Center

Dover Saddlery

525 Great Road

Littleton, MA 01460

Department Contact Information Transportation [email protected]

Compliance [email protected]

Accounts Payable [email protected]

15. Hazardous Material or Dangerous Goods

Vendor must have approval from Dover Saddlery Transportation PRIOR to shipping hazardous material or ORMD product as designation by USDOT, IATA, EPA and OSHA. Vendors must meet all associated HazMat/ORMD shipment state and federal compliance requirements. All associated accessorial changes are the responsibility of the vendor.

FEDERAL REGULATIONS: http://www.fmcsa.dot.gov/safety-security/hazmat/complyhmregs.htm http://gpoaccess.gov/ecfr/

IATA REGULATIONS: http://www.iata.org/ps/publications/cargo.htm

16. Vendor Set-Up

This section outlines information for new vendor setup, changes in vendor information, invoice requirements and processing polices. Accurate information will ensure timely processing. Vendors are required to complete a

mailto:[email protected]

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Dover Saddlery Purchase Order Vendor Agreement prior to their first shipment to the Dover Saddlery Fulfillment Center. Changes to vendor information after the Dover Saddlery Purchase Order Vendor Agreement is submitted requires the vendor to contact Dover Saddlery’s Accounts Payable department.

NEW VENDOR STARTUP PACKAGE: The New Vendor Startup Package explains all of the Dover Saddlery Corporate buying policies and liability/insurance requirements. Dover Saddlery Buyer is responsible for supplying the vendor with the necessary documents and packet which includes the following:

• Dover Saddlery Purchase Order Vendor Agreement

• Dover Saddlery Merchandise Vendor Terms & Conditions

• Certificate of Insurance

• Dover Saddlery Merchandise Vendor Operations Guide

All documents provided in the Startup Package must be completed, signed and returned by the vendor directly to the Dover Saddlery Buyer. The documents must then be approved by Dover Saddlery Merchandise, Legal, Accounts Payable and Transportation.

17. Invoice and Billing Requirements

DOVER SADDLERY

ATTN: ACCOUNTS PAYABLE

• Vendor name and address

• Remit to address

• Dover Saddlery Purchase Order #

• Vendor Part Number(s)

• Total number of units per item

• Unit cost & Extended cost (Total Cost)

18. Purchase Order Payments

All purchase orders have specific agreed upon Terms with Delivery and Ship windows agreed upon by the Dover

Saddlery Buyer and vendor. Payments will be made in accordance with those terms unless superseded by any

requirements in this document or contained within Dover Saddlery’s Terms and Conditions.

19. Changes to Existing Vendor Files

Changes to a vendor’s address, name, or any legal structure changes such as company mergers, company sold, Chapter 11, or going out of business must be communicated in writing on company letterhead and signed by a senior officer of

vendor. The letter must contain the following information if applicable.

• Vendor/Company name

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• Old parent company name and new parent company name

• Old company address and new company address

• Change of remit address

• Statement of what is transpiring

• Written notification of changes must be sent to Dover Saddlery Accounts Payable, with a copy to Dover Saddlery Buyer and Dover Saddlery Legal.

Dover Saddlery Accounts Payable will update the vendor file upon written notification. If there is a change in ownership and the new owner is not currently in our vendor file as an authorized vendor that company will be considered a new vendor and will be required to complete a New Vendor Startup package. June 2019 Dear Vendor, Dover Saddlery uses FEDEX as its primary shipper for small parcel shipments and leverages Outsource, a freight broker, for all LTL/TL. Effective immediately, we ask that you follow the routing instructions detailed below for ALL ground shipments to our Littleton, MA warehouse. TOTAL SHIPMENT WEIGHT AVERAGE BOX WEIGHT PLEASE SHIP VIA Frt Class ≥150 or 0 – 1000 lbs & <2 Pallets 20 lbs+ FEDEX GROUND/Multiweight Frt Class <150 and 1000 lbs +&/or 2+ pallets Any LTL/TL

*NOTE - For FEDEX Ground shipments, if the AVERAGE box weight for a particular shipment is likely to be less than 20 lbs, please contact Dover Saddlery. If ANY boxes are likely to be subject to Dimensional Weight charges or if ANY boxes are likely to be subject to Additional Handling Charges or Oversize charges, please contact Dover Saddlery.

For Shipments Frt Class ≥150 or 0 – 1000 lbs & <2 Pallets

Frt Class ≥150 or 0 – 1000 lbs & <2 Pallets shipments where Dover is responsible for freight costs MUST be shipped to us using FEDEX GROUND / FREIGHT COLLECT and charged to our Account Number771618030. Using FEDEX Ground / Freight Collect means that shipments to our Littleton location will be charged directly to Dover’s FEDEX account. Please set this billing option change in your Automation Shipping/Manifesting system. Also, please ensure that your shipping system’s address book exactly matches the address below. Dover Saddlery

525 Great Road Littleton MA 01460 978-952-8062

When shipping ground if you meet Multiweight requirements we will automatically be billed Multiweight rates so long as you fill in reference numbers 1 & 2 as indicated below:

PO Number Field Our Purchase Order Number (*1*) Your Reference Field Your Company Name (*2*)

*1* Please make sure that our Purchase Order number(s) appear in the PO Number Field. ALL PO numbers must be noted in this field in the following format: 12345/12346/12347. A slash should be used between multiple PO numbers; do not use other characters. Please note that if the PO number is omitted from this field, it will cause delays in our receiving process, which WILL in turn result in your payment being delayed.

*2* If your FEDEX Account is set-up under a company name that is different than the one to which we issue our Purchase Orders,

please make sure that YOUR company name appears in Your Reference Field, as it appears on our PO’s. *3* DO NOT enter any information into the Department number field.

We reserve the right to charge back for not following these directions.

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For Shipments Frt Class <150 and 1000 lbs +&/or 2+ pallets

Send us an e-mail the day prior to when you want to ship at [email protected] with the following information: Total weight Pallet Count Pallet length, width, and height Freight class Desired pickup time (we will do our best to accommodate as best we can so please provide a 2+ hr window for pickup) Pickup Address Pickup special instructions (if any)

NOTE If you do not know the freight class you can calculate it here: http://www.freightclasscalc.com/calculator.php

We greatly appreciate your assistance in this matter as soon as possible. If our shipments are not made in compliance with the above instructions, we reserve the right to deduct any un-authorized or excess freight charges from your invoices. If you believe that there is a more cost-effective means for you to send the shipments to our facility, please contact your Dover buyer so that we can discuss this. Obviously, it is our intention to bring in all of our shipments at the lowest possible cost to our company. If the decision is made to ship using your own carrier, please have the carrier e-mail Dover at [email protected] for a delivery appointment. Shipments without delivery appointments could be refused at Dover’s discretion. Thank you for your continued partnership. Yours sincerely, ____________________ Peter Sirois Director, Warehouse Operations Email [email protected] Tel 978-952-8062 Ext 214


http://www.freightclasscalc.com/calculator.php


Documents

Vendor Partner Operations Guide