1. Rightsource to India A Strategic Outsourcing Perspective Manav Sehgal Director Business Development RMSI (UK) Limited M: 07956 423 240 D: 020 7958 4931 [email_address] A Presentation for Outsource World 2004 @ Booth OW55

2. Summary

Introductions

Why Outsource

What is Strategic Outsourcing

Outsource to India

What Can You Outsource

Discussion

3. RMSI @ Booth OW55

End-to-end Services Under One Roof

• Software Services

• Digital Asset Management Services

• Process Innovation Services

Partner Centric Approach

• Developed long term strategic client-partner relations

• From cost-centre to profit-centre

• 70% repeat business

Enviable Client Portfolio

• Media: Teletext, Northcliffe, Associated Mediabase, Landmark, Fish4, Universal

• Agencies: Oyster Partners

• Telecoms: Ericsson, Motorola, Lucent, Marconi

• Government, NGO: Sports England, National Assembly of Wales, Ordnance Survey, World Bank, Police and Information Technology Org (UK)

• Software: Risk Management Solutions, QuinStreet

RMSI is a Daily Mail Group owned company specialising in Software / IT & Digital Asset Management Solutions

Newspapers

Exhibitions

Radio/Broadcast

Business to Business Risk management Real estate Geospatial Education Student Recruiting 4. RMSI @ Booth OW55

Extensive Knowledge Management Processes & Experience

• Industry Standard Processes

• Comprehensive Intranet for project knowledge assets

• Dedicated client teams develop business knowledge

Onsite presence

• Onsite office in UK (London)

• Onsite RMSI resources placed on various client sites

Strong Management

• Established in 1992 by Stanford alumni

• Board and Senior Management comprises of alumni from top UK, US, Indian schools

Highly Skilled Resources

• More than 500 highly skilled software, data and process innovation professionals

• Top 20 Best Indian IT Employers in IDCs 2003 survey

The DMGT Parentage

• Financial backing and stability because we are owned by one of the largest listed companies in the UK

Newspapers

Exhibitions

Radio/Broadcast

Business to Business Risk management Real estate Geospatial Education Student Recruiting 5. Why Outsource

Improve Cost Competitiveness

Improve Time to Market

Strategic Focus

• Farm out non-core software, IT & data management requirements

Increased Management Productivity

Business Agility

• Staff scalability

• Infrastructure scalability

Addressing New Markets

Improved Quality of Products & Services

Best-of-breed Services to Customers

Risk Sharing & Mitigation

Quality Risks Benefits Time Cost Why Outsourcing 6. What is Strategic Outsourcing

Develop domain understanding

Understand stakeholder expectations

Identify strategic value propositions matching end-user target segments

Identify key processes that affect stakeholder, customer expectations and drive value propositions

Align process e-enablement and information strategy around strategic themes

Develop business, technical, solution and information architecture that meets strategic business goals

Your Business Strategy Business Objectives & Strategy Revenue Growth Meet Stakeholder ExpectationsProductivity Growth Service / Solution Attributes Commercial Partnerships Differentiated Value Proposition Best Cost Solution Leader Complete Solutions Align Processes around Strategy Operational Processes Customer Management Knowledge Management Enterprise Architecture Align Technology with Business 7. What is Strategic Outsourcing Your Business Strategy Outsourcing Aligned with Strategy Business Objectives & Strategy Revenue Growth Meet Stakeholder ExpectationsProductivity Growth Service / Solution Attributes Commercial Partnerships Differentiated Value Proposition Best Cost Solution Leader Complete Solutions Align Processes around Strategy Operational Processes Customer Management Knowledge Management Enterprise Architecture Align Technology with Business Business Engagement Business Analysis Onsite Client Engagement Deep Domain Knowledge Consultative Approach Stakeholder Management Requirements Management Stakeholder Coordination Product Support Service-Staff Augmentation Partner-centric approach Customer Focus Offshore Cost Advantage Skilled & Scalable Resources World Class Infrastructure Product R&D Labs End-to-End Solutions Process Management Process Automation Business Intelligence Enterprise Integration Quality Management Fast Turnarounds Knowledge Transfer & Design Technical Architecture Solution Architecture Information Architecture Business Architecture 8. Outsource to India

Learning from leaders and peers

• 203 of the Fortune listed companies already outsource to India

• According to Gartner, by 2004 more than 80% of companies will have considered offshore outsourcing

• Gartner Dataquest reveals that 40% of 917 companies surveyed recently had more than $1 million earmarked for upcoming offshore service initiatives

Cost Benefits

• Total actual cost of a hired employee

• • Salary + Benefits + Training + Administrative

• Infrastructure scalability

• Save as much as50%of operational costs

• According to McKinsey, it will take 15 years for wages in India to catch up with wages in the UK. The skills gap may never be closed.

• Deloitte Research estimates

• • $356 billion of cost for the global financial services industry will move offshore.Much of it will go to India

• • World's top 100 financial institutions will make savings of $138bn by moving operations offshore in five years

9. Outsource to India

The Word on India as an Outsourcing Destination

• India is adeveloped country as far as intellectual capital is concerned Jack Welch, GE

• ..today the country is handling themost sophisticated projectsin the world Bill Gates, Microsoft

• Oracle iscommitted to Indiaand invested huge amounts of money in engineering Larry Elison, Oracle

• Ourlargest R&D centeroutside the US is India John Chambers, CISCO

• "...India is taking up akey rolein providing IT and Business Process Outsourcing using a remote delivery model... Nigel Roxburgh, Co-founder European Outsourcing Association

10. Outsource to India

Maturity and Experience

• More than 5 million technical workers in India

• Every year, there are 500,000 new IT and engineering graduates in India

• Largest and most evolved source of software services

• 80 of 117 CMM Level 5 companies world over are Indian

• • Average period to acquire Level 5 is around 7-8 years

Language & Culture

• India is worlds second largest English speaking community

• First class education

• • 226 universities and 1000s of affiliated colleges

• • 428 engineering and technical institutes

• • 20% of London Business School intake are Asians!

• Blended OnsiteOffshore model

• The shared history

• • The national dish!

11. Outsource to India

India is set to be theworlds next trillion dollar economy , according to a new research report from Morgan Stanley

Companies already outsourcing to India

• Prudential, British Airways, Citibank, Standard Chartered, HSBC, BT.

Gains in jobs and economy

• McKinsey Global Institute calculates thatUS economy gains 12%over every Dollar spent on outsourcing to India (applies to UK as well)

• 35 million jobs added in 10 years vs. 2 million job losses in 20 years owed to global trade

12. What Can You Outsource

Solutions

• E-business portals

• Online publishing

• Application service provision

• Customized content management systems

• Enterprise information portals

• Corporate websites, Intranets &Extranets

• Customized products

Bespoke software development servicescovering the entire lifecycle of web, desktop & client-server applications

Services

• Application management services

• Digital Asset Management

• Process Automation

• Customized product support

• Application development services

• Product testing services

• Quality management services

• Enterprise application integration

• Business intelligence solutions

13. What Can You Outsource

Solutions

• Automation of data services

• Integrated workflow management

• Customer demographics analysis

• Solutions for business intelligence

• Facility and asset management

• Visual business, property, venue directories

• Visual map based searching

• Location based services

Intelligent and automated process driven management of data includingspatial data, images, videos, text, XML and print formats,with the capacity to handle small to very large scale data sets.

Services

• Digital content and on-line catalogue creation

• • Area: E-business applications

• Smart data capture and extraction

• • Area: CRM applications, User analytics

• Data/format conversion and processing

• • Area: CMS applications

• Data integration, consolidation and migration

• • Area: Data warehousing and Business Intelligence

• Intelligent data management and update

• • Area: White label support services

• Content classification & meta-data creation

• • Area: Search and KM applications

• Data analysis and visualization

• • Area:Business Analytics

14. Rightsource to India A Strategic Outsourcing Perspective Manav Sehgal Director Business Development RMSI (UK) Limited M: 07956 423 240 D: 020 7958 4931 [email_address] Discussion @ Booth OW55