VITA John A. Williams, Ph.D. Dean College of Business

VITA

John A. Williams, Ph.D. Dean

College of Business Administration Veta Professor of Strategy

The University of New Orleans 2000 Lakeshore Drive

New Orleans, Louisiana 70148 Cell Phone: E-mail:

EDUCATION Doctor of Philosophy The Pennsylvania State University College of Health and Human Development Major in Human Resources with a Minor in Industrial Organizational Psychology Dissertation: Attributes Associated With Success As Perceived By Managers in Three Levels of Multi-Department Management in Acute Care Hospitals Master of Science The Pennsylvania State University College of Health and Human Development Bachelor of Science The Pennsylvania State University College of Health and Human Development

PROMOTIONS IN RANK

Promoted to Full Professor with Tenure in June 2005 Promoted to Associate Professor with Tenure in June 2002

PROFESSIONAL EXPERIENCE IN ACADEMIA University of New Orleans (July 2005 to present) Dean of the College of Business Administration. In August 2010, appointed as interim dean followed by appointment as dean in April, 2013. Responsible for overseeing the AACSB accredited College that includes undergraduate programs in the Department of Accounting (a Program of Distinction at the University), Department of Economics & Finance, Department of Management, Department of Marketing, and the Lester E.

VITA JOHN A. WILLIAMS

Page 2 Kabacoff School of Hotel, Restaurant and Tourism Administration (a Program of Distinction at the University) . Graduate programs include the MBA (the largest graduate program at the University), Master of Science in Healthcare, MS in Accounting and Taxation, MS in Hospitality and Tourism Management, and the Ph.D. degree program in Financial Economics. Executive Education Programs include an Executive Master of Business Administration Program and the Executive Master of Health Care Management Program. In addition to those academic areas, also oversee the AT&T Entrepreneurship Center, the Center for Economic Development, the Institute of Real Estate Research, the Division of Business & Economic Research, and the Hospitality Research Center (a Center of Excellence at the University). The College has 58 faculty members, with a student enrollment of approximatey 2600. The College of Business Administration produces 40% of all degrees conferred at the University. Serve as Director of the Lester E. Kabacoff School of Hotel, Restaurant and Tourism Administration in the College of Business Administration. In addition, serve as Director of the Hospitality Research Center. The Center is the premier hospitality and tourism research center in the nation and provides a variety of research services to numerous hospitality, travel and tourism organizations. Those services include conversion studies, economic impact studies, hotel industry studies, restaurant industry studies, tourism industry salary surveys, visitor profiles, tourism indicator projects, convention studies, etc. In addition, the Hospitality Research Center provides research for the Department of Culture, Recreation and Tourism (CRT) of the State of Louisiana under the Lieutenant Governor. It provides the annual economic impact to the CRT annually for the state of Louisiana. The Center has provided numerous studies and findings for the recovery of New Orleans following hurricane Katrina. It created several seminal models to measure the resiliency of New Orleans post Katrina. The Center also produced longitudinal research on the effects of the oil spill in the Gulf on the hospitality and state tourism industry. Major Accomplishments at the University of New Orleans Created and funded the College of Business Administration Career Center in January 2012. This Center has been key in the retention of students. The Center provides counseling in resume building, coursework, career advising, and entrepreneurship. It also serves as liaison for students seeking faculty with expertise in their particular job focus. Expanded partnerships with community colleges by creating an articulation with a 2-plus-2 with Delgado Community College and the School of HRT in the College of Business Administration. Currently, have a signed MOU with Nunez Community College for a 2-plus-2 with the School of HRT.


Page 3 In January 2011, funded and began the Urban Entrepreneurship Program (UEP) in partnership with the Ewing Marion Kauffman Foundation, a Kansas City, Mo. nonprofit known as the world’s largest foundation devoted to entrepreneurship. The program was part of the AT&T Entrepreneurship Center. Students from every college of the University have been afforded the opportunity to apply to the program. The partnership has resulted in the only university-operated accelerator program in the state of Louisiana. The program fosters job creation and promotes opportunities for economic profitability, individual and business success and organizational sustainability. Procured SourceLink from the state of Louiaiana. Funded and instituted SourceLink in the AT&T Entrepreneurship Center of the College of Business Administration in June 2013. SourceLink is the exclusive database of information for entrepreneurs in the state of Louisiana. It is used by numerous incuberators and entrepreneurs throughout the state. Funded and instituted an aggressive marketing campaign in 2011-2012 for the programs of the College of Business Administration, including the Executive Master of Business Administration programs, for each year as Dean of the College. Funding has been invested in billboard campaigns, newspaper advertisements in major newspapers, laminated points-of-pride cards for each department of the College, web advertisements, and several other promotional materials. Expanded the work of the Hospitality Research Center to include sporting events. In 2013, the Center completed contracted economic impact studies for the Super Bowl, Men’s Final Four, Women’s Final Four, All-Star Game and BCS Championship game. Have procured research grant funding as principle and co-principle of over $2.5 million at the University of New Orleans. Secured funding and invested $493,000 in the School of Hotel, Restaurant and Tourism Administration Building. This investment includes a courtyard addition to the building, and remodeling of the production kitchen, demonstration lab, and the dining room. Construction is also underway for a social science room and a property management room. Future funding is being undertaken for a wine laboratory, offices, and a larger dining room in addition to the current dining room. Substanitally increased scholarship funding by raising more than $600,000 for the College of Business Administration at the University of New Orleans. Successfully instituted and completed the AACSB Reaccreditation process and achieved full accreditation in 2011 for both the College of Business Administration and the Department of Accounting (individually accredited).


Page 4 Completed strategic planning in October 2011 for the College of Business Administration with a five year plan. The plan has proven very successful in moving the College ahead. Kansas State University (June 2002-June 2005) Served as Department Head of Hotel, Restaurant, Institution Management & Dietetics at Kansas State University. Programs overseen included a Bachelor of Science, Master of Science, a Ph.D. in Hotel, Restaurant & Institutional Management, Bachelor of Science Didactic Program in Dietetics and Bachelor of Science Coordinated Program in Dietetics. Also served as Chair of the Graduate Curriculum; Person-in-Charge of the Grace M. Shugart Lecture Series; and member of the Kansas State University Leadership Committee, a group comprised of twelve leaders representing the university and community. The Leadership Committee initiated progressive programs to advance the university and community. Virginia Polytechnic Institute and State University (August 1998-May 2002)

Coordinator (Person-in-Charge) of the Undergraduate Program in Hospitality and Tourism Management at Virginia Tech. Spring semester 2000-Spring semester 2002. Member of the Executive Committee in the Department of HTM, comprised of the Coordinators of the Undergraduate Program, Graduate Program, and the Northern Virginia Campus Graduate Program. Spring semester 2000-Spring semester 2002. Member of the faculty at Virginia Tech. Fall semester 1998-Spring semester 2002. The Pennsylvania State University Instructor at Pennsylvania State University. Fall semester 1995-Spring semester 1998. Special Attache’ to the Penn State Walter Conti Endowment (1993-1998). Planned, organized, and coordinated the Conti Distinguished Speaker Series. Worked directly with Development to enhance relationships with companies affiliated with Conti speakers.

BOARD MEMBERSHIP

Advisory Board member for FSTEC 2014. January 2014 to present. Board member of the Southwestern Business Dean’s Association. June 2013 to present.


Page 5 Governance Board member for the Benjamin Franklin High School in New Orleans. December 2011 to January 2014. Member of the Board of Louisiana Technology Commission Education Subcommittee. November 2011 to present. Advisory Board member for the Hahnville and Destrehan High Schools. December 2011 to present. Board member for the Warren Easton High School in New Orleans. January 2010 to present. Board member for the Greater New Orleans Hotel & Lodging Association (GNOHLA) Education Board. November 2009 to present. Advisory Board member of the Hospitality and Tourism Board for the St. Charles Parish Public Schools. November 2007 to present. Board member on the Strategic Planning Board for the Prairie Band Potawatomi Indian Nation. In addition, provided consultation, advice, and training for facilities, food & beverage and services within the State of Kansas. March 2004 to June 2005.

AACSB ACTIVITIES

Member of the Accreditation Team for the review process of Wayne State University, 2013-2015. Member of the Accreditation Team for the review process of the University of New Hampshire, 2012-2013. Southwestern Business Dean’s Conference, Santa Fe, NM, June 2013. International Conference and Annual Meeting (ICAM), Chicago, IL, April 2013. Met with other members of the Accreditation Team for the review process of the University of New Hampshire.

Southern Business Administration Association (SBAA) Conference, New Orleans, LA, November 2012. Southwest Business Dean’s Conference, Santa Fe, NM, July 2012.


Page 6 AACSB Dean’s Conference, San Diego, CA, April 2012. Southwest Business Dean’s Association Conference, Santa Fe, NM, June 2011. International Conference and Annual Meeting (ICAM), San Diego, CA, April 2012. Southwest Business Dean’s Association Conference, Santa Fe, NM, June 2011. International Conference and Annual Meeting (ICAM), New York, NY, April 2011. AACSB Maintenance Seminar, Tampa, Florida, November 2009.

RESEARCH GRANTS FUNDED

Principal Investigator for “Louisiana International Visitor Profile.” Hospitality Research Center, October 25, 2013-April 30, 2015. Funded by the Louisiana Department of Culture, Recreation and Tourism ($62,459). Principal Investigator for “Comprehensive Study of New Orleans Visitors”, Hospitality Research Center, September 15, 2013 - September 14, 2014. Funded by the New Orleans Metropolitan Convention and Visitors Bureau and the New Orleans Tourism Marketing Corporation ($175,000). Principal Investigator for “Forecast the Recovery of Tourism in Louisiana.” Hospitality Research Center, October 29, 2013-June 30, 2014. Funded by the Louisiana Department of Culture, Recreation and Tourism ($58,955). Co-Principal Investigator for “Comprehensive Study of New Orleans Visitors” (with J. Speyrer), Hospitality Research Center, September 15, 2012 - September 14, 2013. Funded by the New Orleans Metropolitan Convention and Visitors Bureau and the New Orleans Tourism Marketing Corporation ($175,000). Co-Principal Investigator for “Louisiana Tourism Forecast” for the Louisiana Department of Culture, Recreation and Tourism (with J. Speyrer), Hospitality Research Center, December 2011-June 2012. Funded by the Department of Culture, Recreation and Tourism of the State of Louisiana ($49,129). Co-Principal Investigator for “Comprehensive Study of New Orleans Visitors” (with J. Speyrer), Hospitality Research Center, September 15, 2011 - September 14, 2012. Funded by the New Orleans Metropolitan Convention and Visitors Bureau and the New Orleans Tourism Marketing Corporation ($175,000).


Page 7 Co-Principal Investigator for “Louisiana Tourism Forecast” for the Louisiana Department of Culture, Recreation and Tourism (with J. Speyrer), Hospitality Research Center, December 2010-June 2011. Funded by the Department of Culture, Recreation and Tourism of the State of Louisiana ($109,508). Co-Principal Investigator for “Comprehensive Study of New Orleans Visitors” (with J. Speyrer), Hospitality Research Center, September 14, 2010-September 15, 2011. Funded by the New Orleans Metropolitan Convention and Visitors Bureau and the New Orleans Tourism Marketing Corporation ($175,000). Co-Principal Investigator for “Comprehensive Study of New Orleans Visitors” (with J. Speyrer), Hospitality Research Center, September 14, 2009-September 15, 2010. Funded by the New Orleans Metropolitan Convention & Visitors Bureau and the New Orleans Tourism Marketing Corporation ($160,000). Co-Principal Investigator for “Comprehensive Study of New Orleans Visitors” (with J. Speyrer), Hospitality Research Center, September 14, 2008-September 15, 2009. Funded by the New Orleans Metropolitan Convention and Visitors Bureau and the New Orleans Tourism Marketing Corporation ($175,000). Co-Principal Investigator for “Louisiana Tourism Satellite Account and Tourism Forecast”, (with J. Speyrer), March 3, 2008-April 30, 2009. Funded by the Louisiana Department of Culture, Recreation and Tourism ($199,224). Co-Principal Investigator for “Comprehensive Study of New Orleans Visitors” (with J. Speyrer) Hospitality Research Center, September 14, 2007-September 15, 2008. Funded by the New Orleans Metropolitan Convention and Visitor’s Bureau and the New Orleans Tourism Marketing Corporation ($175,000). 2007 Co-Principal Investigator for research grant “Comprehensive Study of the New Orleans Visitor.” Hospitality Research Center. Funded by the New Orleans Metropolitan Convention and Visitor’s Bureau ($103,500). 2006-2007 Principal Investigator for subgrant with the Louisiana Job Corps and the Louisiana State University on a training grant “Hospitality Professionals in Hotels Program.” Funded by the Department of Labor ($38,517). Co-Principal Investigator, “Comprehensive Study of New Orleans Visitors,” (with J. Speyrer). Funded by the New Orleans Metropolitan Convention and Visitors Bureau and


Page 8 the New Orleans Tourism Marketing Corporation, September 15, 2006 – September 14, 2007 ($143,000). Co-Principal Investigator, “Louisiana Tourism Satellite Account and Tourism Forecast,” (with J. Speyrer). Funded by the Louisiana Culture, Recreation and Tourism, October 16, 2006-November 15, 2007 ($164,876). 2005-2006 Co-Investigator for research grant “Study of the Impact of the Louisiana Department of Culture, Recreation and Tourism on Louisiana’s Economy and Quality of Life for Louisiana Citizens.” Hospitality Research Center. Funded by the Louisiana Office of Culture, Recreation and Tourism ($498,890). 2005-2006 Co-Investigator for research grant “Study of the New Orleans Visitor Market.” Funded by the New Orleans Metropolitan Convention and Visitors Bureau ($49,987). 2005-2006 Co-Investigator for research grant “Study of New Orleans Visitor Market.” Funded by the New Orleans Tourism and Marketing Corporation ($25,000). 2001-2003 Principal Investigator for research grant “Current and Potential Visitor Market Research: Mountain Lake Resort”. Williams, J.A., Uysal, M., McCleary, K., Feiertage, H. Funded by the Mary Moody Northen Endowment ($61,376). 2000 Principal Investigator for research grant to act as “Asset Management Group to represent The Mary Moody Northen Endowment Board in facilitating the implementation of its strategic plan for the Mountain Lake Resort.” Williams, J.A., McCleary, K., Mihalik, B., Murrmann, S., Uysal, M. Funded by the Mary Moody Northen Endowment ($10,971). 2000 Co-Principal Investigator for ASPIRES grant to create a strategic alliance between firms in the hospitality industry and a consortium of universities with Virginia Tech as the lead institution titled: Hospitality Industry Training Systems (HITS). McCleary, K., Williams, J.A., Drapeau, D., DePasquale, P.J. Lee, J.A. ($32,000). 2000-2001 Principal Investigator for UOIP/CEUT Internationalizing the Curriculum Mini Grant at Virginia Tech ($1,000). 1997-1998 Principal Researcher for research focusing on multi-department managers within acute care hospitals. ARAMARK funded the research ($500). Marriott funded the research also ($250).


Page 9 1996 Research Grant awarded to produce training materials for an Orientation Program to the Healthcare Industry. ARAMARK Corporation funded the research grant ($3,300). 1995-1996 Research Associate for research project titled: Develop 10 Recipes that Meet the U.S. Dietary Guidelines for School Foodservice Management Operations. The Sugar Association funded the research grant ($20,000).

RESEARCH PUBLICATIONS Green, Y., Williams, J.A., and Williams, K. (2012). Examining the affects of the gulf coast oil spill on the state of Louisiana’s restaurant industry, Advances in Hospitality and Leisure. Accepted for publication. Murphy, K. & Williams, J.A. (2010). Human resource management high performance work practices and contextual setting, does industry matter? A comparison of the U.S. restaurant sector to the manufacturing industry, Journal of Foodservice Business Research, 13(4), 283-303. Cetron, M.J., DeMicco, F.J., Nelson, R.R., Reuther, W.L., and Williams, J.A. (2006). Convention Centers as Staging Grounds for Disaster Recovery: Lessons Learned from 9/11 and Katrina, Journal of Convention & Event Tourism, 8(4), 129-139. Murphy, K. & Williams, J.A. (2005). The Impact of Compensation on the Turnover Intentions of Outback Steakhouse Managers, Journal of Foodservice Business Research, Vol. 7, No. 1, 63-80. Williams, J.A. (2004). An In-depth Comparative Review of Burnout, Plateau, and Derailment: Concepts that Threaten the Success of Hospitality Managers, Advances in Hospitality & Leisure, Vol. 1, 59-70. Williams, J.A. & Uysal, M. (2004). Current Issues and Development in Hospitality and Tourism Satisfaction, Journal of Quality Assurance in Hospitality and Tourism, Vol. 4, No. 3/4, 1-6. Williams, J.A. & Clemenz, C. (2003). Current Perceptions of Students Following the September 11, 2001 Terrorist Attacks, Journal of Hospitality and Tourism Education, Vol. 15, No. 2, 16-23. Williams, J.A. & DeMicco, F.J. (2003). Managed Services Developmental Areas Within Acute Care Hospitals, Journal of Management Development, Vol. 22, Issue 5, 443-454.


Page 10 Uysal, M., Williams, J.A., & Yoon, Y. (2003). The Role of Expressive and Instrumental Factors in Measuring Visitor Satisfaction., Tourism Analysis, Vol.8, No. 2, 117-221. Williams, J.A. & DeMicco, F.J. (March, 2002). Developmental Training Areas for Upskilling. Journal of the American Dietetic Association, 345. Williams, J.A., DeMicco, F.J., & Shafer, E.L. (2001). Derailment: An Impending Dilemma for Management as They Assume Expanded Roles, Florida International University Journal, Vol. 19, No. 2, 60-72. Williams, J.A. (2001). A Current Perspective of the Growing Emphasis on the Mature Market in the Healthcare Segment by Managed Service Companies, Journal of Hospitality & Leisure Marketing, Vol. 8, No. 1-2, 78-91. Williams, J.A. & Chen, J. (Spring/Summer, 2000). Service-Learning: A Comparison of Student Perspectives Preceding and Following the Service Experience, Praxis: The Journal of Applied Hospitality Management, Vol. 3, No. 1, 58-65. DeMicco, F.J., Cetron, M. & Williams, J.A. (2000). The Impact of Trends on School Foodservices, The Journal of Child Nutrition and Management, Vol. 24, No. 1, 3-7. Williams, J.A. & DeMicco, F.J. (2000). Profiling for the High Performance Workplace: A Case Study Example, The Journal of Quality Assurance in Tourism & Hospitality, Vol. 1, No. 2, 77-88. Williams, J.A., DeMicco, F.J., & Shafer, E.L. (2000). Attributes Associated with Success as Perceived by Three Levels of Multi-Department Management in Acute Care Hospitals, Journal of Hospitality and Tourism Research, Vol. 24, No.1, 52-64. Best Paper for 1999 CHRIE Conference. DeMicco, F.J. & Williams, J.A. (1999). The Strategic Power of Partnerships for University Hospitality and Tourism Management Programs, Journal of Hospitality & Tourism Education, Vol. 11, No. 2/3, 75-78. DeMicco, F.J. and Williams, J.A. (March 1999). Down-Board Thinking: What Are Our Next Moves?, Journal of the American Dietetic Association, 285-286. Williams, J.A. (October/November 1999). The Challenge of Multi-Department Management: A Vital Step in Addressing Career Plateau, The Bottomline: The Journal of Hospitality Financial and Technology Professionals, 16-24.


Page 11 DeMicco, F.J. & Williams, J.A. (1999). Needs Assessment for a Conference Focusing on the Mature Traveler, Journal of Hospitality & Tourism Education, Vol. 11, No. 2/3, 85-91. Williams, J.A. & DeMicco, F.J. (1998). Cover Story. Multi-Department Management’s Ever-Increasing Role for Future Hospitality Operations, Journal of Hospitality and Tourism Education, Vol. 10, No. 1, 13-17. Williams, J.A., DeMicco, F.J., & Kotschevar, L. (1997). The Challenges That Face Restaurants in Attracting and Meeting the Needs of Older Customers, Journal of Restaurant and Foodservice Marketing, Vol. 2, No. 4, 49-64. Williams, J.A. & DeMicco, F.J. (1997). Better Awareness of Institutional/Contract Management Through Education Creates New Career Focus. Hospitality and Tourism Educator, Vol. 9, No. 1, 66. DeMicco, F.J., Williams, J.A., Oh, H., Maurice, W.D., McElwain, P., & Boss, D. (1997). In Search of School Food Service Leaders: A Look Towards the Next Millennium, School Food Service Research Review, Issue No. 1, 2-4. Anderson, K.E., DeMicco, F.J. & Williams, J.A. (1996). A Comparison of Brand Name Commercial Ration Systems Under Military Field Conditions, Journal of Nutrition in Recipe and Menu Development, Vol. 2, No. 2, 3-30. DeMicco, F.J. & Williams, J.A. (1996). A Current Perspective of Institutional Foodservice Management: The Once Lost “I” in HR&IM, Hospitality and Tourism Educator, Vol. 8, No. 1, 15-18. Cetron, M., DeMicco, F.J., & Williams, J.A. (January, February 1996). Restaurant Renaissance: Present and Future Trends in Foodservice Management, The Futurist, 8-1. Williams, J.A., DeMicco, F.J., DaSilva, A.M., & Vannucci, C. (1995). Cost Control and Analysis of Turnover in the Hospitality Industry: A Case Study Approach, Hospitality and Tourism Educator, Vol. 7, No. 2, 21-24. Williams, J.A., DeMicco, F.J., Moreo, P., & Keiser, J. (Spring 1995). The Paradigm Shift from Domination/Control to Partnership; Hospitality Human Resource Management’s Changing Role in Total Quality Management, Journal of College and University Food Service, Vol. 2, No.2, 51-61.


Page 12 Chaney, K., DeMicco, F.J., Chaar, S., Williams, J.A., & Oh, H. (Spring 1995). The Impact of the Perception of Crime on Tourism by the Mature Market. The Penn State McNair Journal. Williams, J.A., & DeMicco, F.J. (1994). Computer Applications. School Food Service Research Review, 18(2), 121-122. DeMicco, F.J., Palakurthi, R.R., Sammons, G., Williams, J.A. (1994). Needs Assessment and Analysis to Determine the Nutrition Education and Food Service Management Training Needs of School Food Service Professionals, School Food Service Research Review, 18(2), 80-88. Winner of the Kathleen Stitt Best Paper Award. Williams, J.A., & DeMicco, F.J. (1994). Computer Applications. School Food Service Research Review, 18(1), 45-46.

OTHER RELATED PUBLICATIONS Lubetkin, M.E., Williams, J.A., Upneja, A., Silfies, P. (1999). Instructor’s Manual for Contemporary Management Theory: Controlling and Analyzing Costs in Foodservice Operations, 4th ed; Keiser, DeMicco, & Grimes, NY: Prentice Hall. Pennsylvania Travel Council Travel & Tourism Handbook (1996). Research contributor to publication. Keiser, J., DeMicco, F.J., Williams, J.A. (1994). Instructor’s Manual for Controlling and Analyzing Costs in Foodservice Operations, 3rd Edition, MacMillan Publishing Company, NY. Palakurthi, R.R., Williams, J.A., and DeMicco, F.J., Service Performance Quality Gap in Restaurants, Penn State Working Paper Series 97-55, December 1997. Friedman, E.A., Bartlett, A.L., Williams, J.A., and DeMicco, F.J.., Evaluation of the Bottom Line Management Technique in a Medium Size, Full-Service Hotel. Penn State Working Paper 96-36, May 1996.

BOOKS Williams, J.A. & Uysal, M. (2003). Current Issues and Development in Hospitality and Tourism Satisfaction, Hayworth Press.


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BOOK CHAPTERS

Cetron, M.J., DeMicco, F.J., Nelson, R.R., Reuther, W.L., and Williams, J.A. (2008). Convention Centers as Staging Grounds for Disaster Recovery: Lessons Learned from 9/11 and Katrina, Developing a Successful Infrastructure for Convention & Event Tourism, Hayworth Press, Incorporated. Uysal, M. & Williams, J.A. (2003). The role of expressive and instrumental factors in measuring visitor satisfaction. Consumer Psychology of Tourism, Hospitality and Leisure Volume 3, Chapter 19, CABI Publishing.

PAPERS IN REFEREED INTERNATIONAL AND NATIONAL CONFERENCE PROCEEDINGS

Green, Y. & Williams, J.A. (2010). A comprehensive study to assess the current status of a state’s restaurants and provide vital statistics for future planning success. Annual International Society of Travel and Tourism Educators (ISTTE) Conference Education across the Waters: Expanding the Boundaries of Tourism and Hospitality on board Carnival Cruise Line’s Paradise, San Diego, California. Green, Y. & Williams, J. (2010). An examination of operating costs within a state’s restaurant industry. Harrah Hospitality Research Summit, Las Vegas, Nevada. Williams, K., Williams, J.A. & Chacko, H.E. (2010). An examination of the New Orleans hospitality industry pre- and post-Katrina. The International Council on Hotel, Restaurant, and Institutional Education (CHRIE) conference in San Juan, Puerto Rico. Williams, K., Williams, J., & Chacko, H. (July 2009). Factors that have a major impact on business success of the lodging industry in an economic downturn. Poster presentation at the Council on Hotel, Restaurant, and Institutional Education (CHRIE) conference in San Francisco, California. Williams, K. H., Chacko, H. E. & Williams, J.A. (2008). A current perspective on the recovery of hospitality and tourism in New Orleans, European Council on Hotel, Restaurant, and Institutional Education (EuroCHRIE) Conference, Dubai, United Arab Emirates. Uysal, M., Williams, J.A. & Mihalik, B. (2004). Segmentation based on rural destination attributes, EIRASS Conference in Prague, Czech Republic.


Page 14 Uysal, M. & Williams, J.A. (January 2003). The role of expressive and instrumental factors in measuring visitor satisfaction. Third Symposium on CPTHL, LaTrobe University, Melbourne, Australia. Williams, J.A. (2001). A current perspective of the growing emphasis on the mature market in the healthcare segment by managed service companies. Council on Hotel, Restaurant, and Insitutional Education (CHRIE) Annual Conference, July 2001, Toronto, Canada. Williams, J.A. & DeMicco, F.J. (2001). Training needs for career development as perceived by multi-department managers of managed services in acute care hospitals. CHRIE Annual Conference, July 2001, Toronto, Canada. Chu, K. & Williams, J.A. (2001). Taiwanese Hospitality Students Perceptions of Work Values. Joint Conference in Hospitality and Tourism, January 2001, Hong Kong. Williams, J.A. & DeMicco F.J. (2000). Derailment: An impending dilemma for managers as they assume expanded roles in hospitality. CHRIE Annual Conference, July 2000, New Orleans, LA. Williams, J.A., & DeMicco, F.J. (1999). Attributes for success as perceived by three levels of multi-department management within acute care hospitals. CHRIE Annual Conference, August 1999, Albuquerque, NM. Best Paper Award. Roh, Y. & Williams, J.A. (1995). Unsolved Questions on Hospitality Real Estate Valuation Techniques. CHRIE Annual Conference, August 1995, Nashville,TN.

EDITORSHIP

2002-2003 Co-Editor for Special Issues of the Journal of Quality Assurance.

PROPOSAL REVIEWER 2008-2012 Reviewer for National Science Foundation Proposals. 1995-1996 Reviewer for Associated Milk Producers, Incorporated’s (AMP) newest training program for school foodservice operators.

EDITORIAL REVIEW BOARDS

Editorial Board for Tourism Analysis. 2006 to present.

VITA JOHN A. WILLI AMS

Page 15 Editorial Board for the European Journal of Tourism Research. 2006 to present. Editorial Board for Advances in Hospitality and Leisure. 2005 to present.

REVIEWER FOR REFEREED PAPERS AND JOURNALS Reviewer for 2013 CHRIE submitted papers for Human Resources. Reviewer for papers in Human Resources for the 2013 Graduate Research Conference. Reviewer for 2012 CHRIE submitted papers for Human Resources. Reviewer for papers in Human Resources for the 2012 Graduate Research Conference. Reviewer for papers in Human Resources for the 2012 Graduate Research Conference. Track Chair for Tourism papers for the Graduate Research Conference for 2009 and 2010. Reviewer for 2010 CHRIE submitted papers. Reviewer for 2009 CHRIE submitted papers. Reviewer for January 2009 Graduate Conference papers in Lodging. Reviewer for January 2009 Graduate Conference papers in Human Resources. 2008 Paper reviewer for CHRIE 2008 paper submissions. Reviewer for 2008 Graduate Conference. 2007 Paper reviewer for CHRIE 2007 paper submissions. Reviewer for 2007 Graduate Conference. 2006 Paper reviewer for paper submissions for the Graduate Conference held in Houston, TX. 2006 Paper reviewer for CHRIE 2006 paper submissions.

VITA

JOHN A. WILLIAMS Page 16

Reviewer for Advances in Hospitality and Leisure. 2005 to present. Reviewer for Texas Chapter of CHRIE paper submissions. 2004-2005. Reviewer for KOMA Chapter of CHRIE paper submissions. 2004-2005. 2005 Reviewer for CHRIE papers submitted for the CHRIE Annual Conference held in Las Vegas, NV. 2001 to present. Reviewer for papers submitted to Tourism Analysis. 2004 Reviewer for CHRIE papers submitted for the CHRIE Annual Conference held in Philadelphia, PA. Reviewer for Journal of Foodservice Business Research. 2003 to 2005. 2003 Reviewer for CHRIE papers submitted for the CHRIE Annual Conference held in Indian Wells, CA. 2002 Reviewer for CHRIE papers submitted papers for the CHRIE Annual Conference held in Orlando, FL. 2001 Reviewer for Human Resource papers at the Joint Conference in Hospitality and Tourism held in Hong Kong, January 12-14. 2001 Reviewer for CHRIE papers submitted papers for the CHRIE 2001 Annual Conference held in Toronto, Canada. 2000-2003. Reviewer of papers submitted to Journal of Hospitality & Tourism Research Reviewer for CHRIE submitted papers focusing in Human Resources for the CHRIE 2000 Conference in New Orleans. 1997-1998 Reviewer for papers submitted to the Journal of Nutrition Education 1995 Reviewer for CHRIE-submitted Foodservice Papers.


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INTERNATIONAL ACTIVITIES Hosted 8 faculty members from Putian University, China, to visit the College of Business Administration at the University of New Orleans for spring 2014 semester. The visit is a continuation of the collaborative efforts of both universities. Meeting with representatives from Hebei University, China, discussing collaboration between our universities. February 2013. Meeting with representatives with representatives from Lyon II of France to discuss research initiatives and faculty exchanges. January 2013. Served as Louisiana Delegate to the World Cultural Economic Forum initiated by the Lieutenant Governor and the Department of Culture, Recreation and Tourism of Louisiana. Engaged in one-on-one meetings with International Delegates that included the Counselor of Education, Culture, and Science from The Netherlands Embassy, the Honorary Cunsul of the Republic of Kazakhstan, the Ambassador Extraordinary and Plenipotentiury of Suriname, and the Consulate General of the Republic of Korea. October 29-30, 2009. Fall 2007-Spring 2008. Initiated paperwork and successfully procured H2B Visa workers from China to work in the hotels in the Greater New Orleans area. Worked directly with hotels in placement and training of the workforce. Fall 2003-Spring 2005. Served on the College of Human Ecology International Committee at Kansas State University to enhance International alliances and create working partnerships for student/student and faculty/faculty exchanges. As Department Head of Hotel, Restaurant, Institution Management & Dietetics (HRIMD) at Kansas State University, established Memorandum of Understanding (MOU) between Hong Kong Polytechnic University and Kansas State University. The MOU facilitates student/student and faculty/faculty exchanges. Spring 2004. As Department Head of Hotel, Restaurant, Institution Management & Dietetics (HRIMD) at Kansas State University, established Memorandum of Understanding (MOU) between Kyung Hee University, Seoul, Korea, and Kansas State University. The MOU facilitates student/student and faculty/faculty exchanges. Spring 2004. Invited as the International Speaker chosen as the United States representative for the grand opening ceremony of the new main building for the Hospitality and Tourism


Page 18 program at Kyung Hee University in Seoul, Korea, February, 2003. Invited with all expenses paid. Chair for Human Resources at the Joint Conference in Hospitality and Tourism held in Hong Kong, January 12-14, 2001.

THESES DIRECTED

5 Master’s Theses Committee memberships 16 Ph.D. Theses Committee memberships

OUTSIDE REVIEWER FOR PROMOTION & TENURE

Four reviews for full professor. Six reviews for associate professor.

TEACHING AWARDS Spring 2000. Dean of Students Recognition Award at Virginia Tech Recognition Award for a faculty member exemplifying outstanding work with students with disabilities in the classroom.

UNDERGRADUATE COURSES TAUGHT

Introduction to Service Colloquium Organizational Behavior Managed Services Club Management Human Resource Management Restaurant Management Cost Analysis Law in the Hospitality Industry

GRADUATE COURSES TAUGHT Change Management in Hotel, Restaurant and Tourism Administration Human Resource Management in the Hospitality Industry Leadership in the Hospitality Industry Graduate Seminar The Concept of Service in the Hospitality Service Industry


Page 19 Administration of Foodservice and Hospitality Organizations Survey of Hospitality and Tourism

GRADUATE RESEARCH COURSES (APPOINTMENT) OVERSEEN

MS Research Ph.D. Research/Dissertation/Proposal

AWARDS AND RECOGNITION Awarded the Veta Professor of Strategy in April 2013 by the University of New Orleans. The award recognizes an individual who has been highly involved in community strategy. Awarded the 2009 Emerging Professional Award from the College of Health and Human Development (HHD) at the Pennsylvania State University. The award recognizes an individual who has demonstrated professional excellence and exemplary voluntary community involvement and service. Awarded the 2004 Pennsylvania State University Hotel and Restaurant Society (PSHRS) Emerging Professional Award. The award recognizes special individuals who have achieved exceptional career growth, outstanding professional excellence and demonstrated exemplary community service within ten years of graduating from Penn State. Best Paper Award in the area of Human Resource Research for the 1999 CHRIE Conference held in Alburquerque, NM for the following publication: Williams, J.A., DeMicco, F.J., & Shafer, E.L. (2000). Attributes associated with success as perceived by managers in three levels of multi-department management in acute care hospitals, Journal of Hospitality & Tourism Research, Vol. 24, No. 1, 52-64. Winner of the Kathleen Stitt Best Paper Award for the following publication: DeMicco, F.J., Palakurthi, R.R., Sammons, G., & Williams, J.A. (1994). Needs assessment and analysis to determine the nutrition education and food service management training needs of school food service professionals, School Food Service Research Review, Vol. 18, No.2, 80-88. Awarded the Travel Industry of America Award. The award included an invited presentation at the TIA Annual Meeting focusing on the White House Conference on Tourism and participation in all activities (1995).


Page 20 Awarded the 1994-1995 Edward L. and Dessa B. Keller Memorial Award for achievement and demonstrated service to Continuing and Distance Education at Penn State University. Awarded the 1994 Marriott Diversity Award for work with diversity.

HONOR SOCIETY MEMBERSHIP

Phi Kappa Phi Honor Society. Initiated February 26, 1995. Kappa Omicron Nu Honor Society. Initiated February 27, 1994.

INVITED PRESENTATION Featured speaker for SKAL International meeting, November 18, 2013. Speaker for the March 2013, University of New Orleans 2013 Economic Outlook & Real Estate Forecast Seminar. Featured speaker for the (New Orleans Regional Council of Business Economics) NORCBE meeting March 2013. Spoke on the economy of New Orleans. Speaker at the Mayor’s press conference in February 2013, announcing the results of the New Orleans Visitor Profile for 2012. Speaker at the Southeastern Women’s Tourism Association January 2013 on the state of tourism economy. Speaker at the New Orleans Tourism and Marketing Corporation Board Retreat and Planning Committee. Spoke to New Orleans city administrators, city councilmembers, leaders of associations, and business leaders on the state of New Orleans Travel. The meeting focused on the achievement of benchmarks for 2018. October 2012. Speaker to the Metairie Rotary Club on the economy of New Orleans. July 2012. Speaker for the March 2012 University of New Orleans Economic Outlook & Real Estate Forecast Seminar. The seminar was titled “Turning the Corner.”


Page 21 Featured speaker for the NORCBE meeting March 2013. Spoke on the economy of New Orleans. Speaker at the Mayor’s press conference in February 2012, announcing the results of the New Orleans Visitor Profile for 2011. Presentation on the state of tourism in New Orleans as part of the Master Planning for the City of New Orleans, October, 2011. The Master Planning is for the achievement of benchmarks for tourism visitation and economic impact for the 2018 Tricentennial. Keynote speaker at the Annual Hotel & Tourism Conference in San Juan Puerto Rico, September 2011. Spoke on research application in advancing tourism. Speaker for the June, 2011 University of New Orleans Economic Outlook & Real Estate Forecast Seminar. The seminar was titled “What’s Headed Our Way.” Featured Speaker for the Louisiana Promotion & Tourism Association. Spoke on the current state of the tourism industry in Louisiana. Also presented the tourism forecast for the State of Louisiana for the next three years. January 27, 2011. Moderator for the Louisiana Restaurant Association Education Foundation presentation on High Risk Customers on September 22, 2010. Speaker for the April, 2010 University of New Orleans Economic Outlook & Real Estate Forecast Seminar. The seminar was titled Speed Bumps on the Road to Recovery. Speaker for Hospitality Financial Technology Professionals New Orleans Chapter meeting on April 15, 2009. Presented on the state of the hospitality and tourism industry in the Greater New Orleans area. Speaker for the March 2009 Real Estate Seminar. Hosted by the UNO Business Alumni Council. Presented a current overview of the state of the hospitality and tourism industry for New Orleans. Speaker for the Louisiana Society of Association Executives Annual Convention (LSAE) held on January 28, 2009, in New Orleans. Speaker for the March 2008 Real Estate Seminar. Hosted by the UNO Business Alumni Council. Provided an update on the state of the hospitality industry.


Page 22 Speaker at the Vacation Rental Managers Association (VRMA) Annual Conference held in New Orleans, October 16, 2007. The title of the presentation was “Winter & Summer Interns: How to Find and Place Them.” Keynote Speaker for the Hospitality & Leisure Business Advances and Applied Research Conference at Ecole Hoteliere, Lausanne, July 5-6, 2007. Speaker for the March 2007 Real Estate Seminar. Hosted by the UNO Business Alumni Council. Provided an update on the state of the hospitality industry. Speaker for the 2006 Economic Outlook & Real Estate Forecast for Rebuilding & Renewing New Orleans Seminar. Hosted by the UNO Business Alumni Council. Spoke on the driving forces behind the tourism, lodging & restaurant industries. June 8, 2006. Presentation at the 2004 CHRIE Conference in Philadelphia, PA on how to successfully deliver undergraduate programs by Distance Education. Examples of our distance program in Dietetics at Kansas State University were used. Invited as Distinguished Speaker to speak to undergraduate and graduate students in the School of Hotel and Restaurant Administration at Oklahoma State University. February, 2003. Presentation to attendees of Hospitality Business Alliance Summer Institute 2000 held in Falls Church, VA. Presentations focused on “Service in Hospitality” and “Managed Services.” Presentation to attendees of the Hospitality Financial and Technology Professionals Annual Conference held in San Antonio, TX October 21-24, 1999. The presentation focused on the challenge of multi-department management and the challenges that it presents. Invited to speak with all expenses paid. Invited presenter at The Pennsylvania State University Quality Expo 96. Provided a demonstration on continuous improvement software and literature. Invited speaker at the 1995 Travel Industry of America (TIA) Annual Meeting in Washington, D.C. focusing on the White House Conference on Tourism. Spoke on the current state of travel and tourism. Invited presenter at The Pennsylvania State University Quality Expo 95. Provided a Quality Perspective through a demonstration of the newest software available on flowcharting and diagramming processes.


Page 23 Invited speaker at The Pennsylvania State University Conference for the 1994 Pennsylvania School Food Service Institute. Invited speaker by the State College and Bellefonte, PA Area School Districts. Created and presented a Cost Control Program to provide school foodservice employees a One Credit Accreditation Program in controlling costs. November, 1993.

DEPARTMENT, COLLEGE, AND UNIVERSITY SERVICE March 2014. Completed 2-plus-2 articulation agreement between the College of Business Administration and Nunez Community College. November 2013 to January 2014. Serve on the selection committee for the Associate Director of Online and Non-Credit Instruction at the University of New Orleans. February 2013 to October 2013. Serve on the Connection to Community sub-committee of strategic planning for the University of New Orleans. February 2013 to October 2013. Serve on the Image sub-committee of strategic planning for the University of New Orleans. February 2013 to October 2013. Serve on the Academic Strength sub-committee of strategic planning for the University of New Orleans. May 2012 to December 2013. Working with Nunez Community College to complete 2-plus-2 articulations between both the Management Department and the School of HRT of the College Business Administration at the University of New Orleans and Nunez Community College. April 2009. Completed a 2-plus-2 articulation between the University of New Orleans and Delgado Community College. July 2004-June 2005. President of Kansas, Oklahoma, Missouri, and Arkansas (KOMA) Chapter of the Council of Hotel, Restaurant, Institution Education (CHRIE). August 2003-June 2004. Vice President of Kansas, Oklahoma, Missouri, and Arkansas (KOMA) Chapter of the Council of Hotel, Restaurant, Institution Education (CHRIE).


Page 24 Fall 2003-Fall 2004. Directed the process of implementing Student Learning Outcomes (SLO’s) for the Hotel and Restaurant Management (HRM) undergraduate program, the Dietetics undergraduate program, and the Master’s and Doctoral program in the department at Kansas State University. June 2002 to August 2004. Director of the Graduate Program for the Master’s and Doctoral programs in the Department of Hotel, Restaurant, Institution Management & Dietetics at Kansas State University. Fall 2002 to Summer 2004. Person-in-charge of the Grace M. Shugart Lecture Series at Kansas State University. Coordinate yearly lecture series and procure funding for Lectureship. Academic Chairperson’s Conference in Orlando, FL. The program consisted of workshops and panels emphasizing practical information to assist chairpersons in becoming more highly effective in their positions. February 4-6, 2004. Coordinated and sponsored conference and trip for 11 master’s and doctoral students to attend Graduate Conference in Houston, TX. January, 2004. Worked with the Kansas State University Foundation to construct a hotel on the campus of Kansas State University. Lead the process of developing the academic partnership that will be part of the hotel. Interacted with College Deans across campus to create a cross-disciplinary approach to academic partnering between programs. Fall 2002-Spring 2004. Oversaw the Accreditation Self-Study and process for the HRM program in the Hotel, Restaurant, Institution Management & Dietetics Department at Kansas State University. Fall 2003. Directed the Strategic Planning for the Didactic Program in Dietetics, the Coordinated Program in Dietetics, the Distance Dietetics Program, and the Hotel and Restaurant Management Program at Kansas State University. Fall 2003. Coordinated and sponsored conference and trip for 10 master’s and doctoral students to attend Graduate Conference in Las Vegas, NV. January 2003. Directed the process of increasing Writing Across the Major in the HTM curriculum at Virginia Tech. 2001-2002.

VITA


Oversaw the Virginia Tech exhibit and students of the Hospitality Management Association at the August, 1999 National Restaurant Show that took place at McCormick Place Convention Center in Chicago, IL. Advisor to the Hospitality and Tourism Department Honor Society of ETA Sigma Delta. Spring 1999 to Spring 2000. Advisor to the Hospitality Management Association (HMA). Spring 1999 to Spring 2000. Co-advisor to the Hospitality and Tourism Department Honor Society of ETA Sigma Delta. Fall 1998. Moderator for Hospitality Connection Conference sponsored by the Hospitality and Tourism Department. Fall 1998.

COMMITTEE SERVICE February 2013 to May 2013. Served on the Connection to Community sub-committee of the strategic planning for the University of New Orleans. February 2013 to May 2013. Served on the Image sub-committee of strategic planning for the University of New Orleans. February 2013 to May 2013. Served on the Academic Strength sub-committee of strategic planning for the University of New Orleans. August, 2012 to November, 2012. Member of Investiture Event and Fundraising Committee for the University of New Orleans. Member of the University of New Orleans search committee for a Provost. March 2012 to November 2012. Member of the University of New Orleans search committee for a Vice President for Communications, Marketing, and Public Relations. March 2012. Member of the University Council for the University of New Orleans. December, 2011 to present. Member of the Master Planning Committee for the University of New Orleans. October 2012 to present.


Page 26 Member of the Strategic Planning Committee for the University of New Orleans. October 2012 to present. Member of President’s Cabinet at the University of New Orleans. December 2011 to present. Chair of the College of Business Administration Committee on Strategic Planning at the University of New Orleans. September 2010 to present. Member of the College of Business Administration Committee on Mission Effectiveness and Accreditation at the University of New Orleans. September 2010 to present. Member of the University of New Orleans Faculty Advisory Committee. September 2010 to September 2011. Member of the Executive Council of the University of New Orleans. September 2010 to January 2012. Member of the University of New Orleans Senate. September 2010 to September 2011. Member of the Faculty Academic Honors Committee at the University of New Orleans. August 2009 to August 2010. Member of the Task Force of the College of Business at the University of New Orleans for reorganizing the college to make it more competitive in the future. May 2010 to May 2011. Member of the University of New Orleans Planning Committee for Alumni Events and Fundraisers. February 2010 to February 2011. Member of the University of New Orleans Selection Committee for the Research Park Hotel Property. November 2008 to January 2009. Member of the College of Business at the University of New Orleans committee on Faculty Academic Honors. November 2008 to January 2009. Member (substitute for Harsha Chacko) of the College of Business at the University of New Orleans committee to achieve renewal on an ongoing basis of AACSB Accreditation. October 2008 to December 2008.


Page 27 Member of the University of New Orleans RFP committee for a food service contractor for the university beginning June 2009. October 2008 to January 2009. Member of the College of Business Strategic Planning Committee at the University of New Orleans. Spring 2008 to present. Member of the College of Business Executive Committee at the University of New Orleans. Summer 2005 to present. Member of the College of Business Technology Committee at the University of New Orleans. Fall 2006 to present. Member of the K-State Leadership Committee at Kansas State University. Committee comprised of 12 leaders representing the university and community of Manhattan, Kansas. Fall 2002 to June 2005. Chair of the Committee on Student Learning Outcomes for the Department of Hotel, Restaurant, Institution Management & Dietetics at Kansas State University. Fall 2003 to Fall 2004. Member of the Hotel, Restaurant, Institution Management & Dietetics committee on Advisory Board construction at Kansas State University. Fall 2004 to June 2005. Member of Facility Planning Committee of the College of Human Ecology at Kansas State University. Planning entails both the renovation of the existing building as well as the plans for the new additional building for the College of Human Ecology. Fall 2003 to June 2005. Member of the College of Human Ecology Committee on Undergraduate Student Learning Outcomes at Kansas State University. Spring 2003 to June 2005. Chair of the Graduate Committee for the Department of Hotel, Restaurant, Institution & Dietetics at Kansas State University. Fall 2002 to Spring 2004. Member of Search Committee for new faculty member in Dining Services at Kansas State University. Spring 2004. Member of the Administrative Council of the College of Human Ecology at Kansas State University. Fall 2002 to Spring 2004.

VITA


Chair of Virginia Tech HTM Undergraduate Curriculum Committee Fall 2000 to Spring 2002. Chair of the Virginia Tech HTM Search Committee for a new faculty member with a concentration in Club Management to start Fall 2001. Fall 2000/Spring 2001. Chair of the Virginia Tech HTM Search Committee for a new faculty member with a concentration in Marketing/Tourism to start Fall 2001. Fall 2000/Spring 2001. Chair of the HTM Search Committee for a new faculty member to be the coordinator (person-in-charge) of the Virginia Tech Northern Virginia campus to start Spring 2001. Summer 2000/Fall 2000/Spring 2001. Chair of the Virginia Tech College of Human Resources and Education Elections Committe. Fall 1999 to Spring 2002. Member of the Virginia Tech HTM Executive Committee. Fall 2000 to Spring 2002. Member of the Virginia Tech Hospitality and Tourism Department Graduate Committe. Fall 1998 to Spring 2002. Chair for Adhoc Committee for the Undergraduate HTM Committee looking at food-related courses in the curriculum. Fall 1999 to Spring 2001. Co-Chair of the Virginia Tech HTM Department Undergraduate Committee. Fall 1999 to Fall 2000. Member of the Virginia Tech Hospitality and Tourism Department Scholarships Committee. Spring 1998. Member of the Hospitality and Tourism Department Undergraduate Committe. Fall 1998 to Fall 1999. Member of the Virginia Tech Hospitality and Tourism Department Committee on the Green Garden Restaurant. Fall 1998 to Spring 2002. Committee for the Provost Office at Penn State University to select the new Dean for the College of Health and Human Developmen. Spring 1995.

VITA


PUBLIC SERVICE

Served as facilitator for a moving forward initiative of the New Orleans Convention and Visitors Bureau and Meeting Planners from the Greater New Orleans community. Organized and provided two workshops for supervisors/managers of New Orleans area hotels for the Greater New Orleans Hotel & Lodging Assocaition. May 2013. Organized and provided a training workshop for supervisors/managers of New Orleans hotels. May 2012. It has been the largest attended workshop provided through the Greater New Orleans Hotel & Lodging Association. Organized and provided a training workshop for supervisors/managers of New Orleans hotels. April 2011. Provided a supervisory skills training workshop for newly promoted supervisors in New Orleans hotels. The workshop was designed to increase the skills of supervisors. May 2009. Organized and provided a training workshop for supervisors/managers of New Orleans hotels. April 2010. Provided a supervisory skills training workshop for newly promoted supervisors in hotels. The workshop was designed to promote the successful transition of employees into management positions. May 2009. Member of the New Orleans Tourism Industry Forum. The purpose of the Forum is the work in conjunction with the 10 year visioning plan for the New Orleans tourism industry. April 2009 to present. Served on the Greater New Orleans Hotel and Lodging Association Promotion and Marketing Committee. February 2008 to February 2009. Creator, organizer, and presenter of a training seminar for the Greater New Orleans Hotel & Lodging Association focusing on leadership skills for supervisors in hotels to increase leadership skills and promote success. October 7, 2008. Provided consultation on planning of new restaurants in the state of Kansas through the Washburn Small Business Group. Consult on all areas of the initial start-up phase.


Page 30 Worked closely with state entrepreneurs planning to ensure the success of their operations. August 2003 to June 2005. Worked with the Blacksburg Area Coalition on Alcohol to help Blacksburg restaurants look at service and the ordering of alcoholic beverages. Provided expert advice on creation of mystery shopper reports. Expanded efforts between Virginia Tech and the community of Blacksburg in the area of services provided by local establishments. Fall 2001 to Spring 2002. Served on the finalization committee and as an advisor to the Mary Moody Executive Board of Galveston to provide expert advise on the architectural plans for new facilities planned for Mountain Lake Resort, VA. Worked in both capacities from January 2002 to May 2002. Met with the Virginia Tech HTM Advisory Board at the Westfield, Marriott, and presented on Zero-based Curriculum. In addition, talked to Board members about partnerships with the HTM Department. June 2001. Provided the service training for the full staff and management of the Mountain Lake Resort for their season opening in May 2001. April 2001. Presented the plan of a new curriculum to the Virginia Tech HTM Advisory Board. Also served as facilitator for half of the group in a think tank. Donaldson Brown Hotel and Conference Center. October 2000. Participated in the Disney World Educator’s Forum January 20-23, 2000. Provided feedback to Disney on their future plans for their relationship with academia. Also, provided feedback on future coursework to be provided by the Disney organization. Participated in two-day meeting with the Mary Moody Endowment Executive Board to advise them on their five-year Strategic Plan. October 2000. Provided advice and planning to Holston Hills Country Club on their expansion project and strategic planning. October 2000. Provided the service training for the full staff of the Mountain Lake Hotel for their season opening in May, 1999. Responsible for the coordination, production and assembling of materials, and presentation of the complete program. April 1999.


Page 31 Created and presented a training session for the management and employees on the subject of providing great service for the Museum of Natural History in Blacksburg, VA on November 15, 1999. Provided the service training for the full staff of the Mountain Lake Hotel for their season opening in May 1999. Responsible for the coordination, production and assembling of materials, and presentation of the complete program.

SEMINARS, SUMMITS, PROGRAMS, CONFERENCES ORGANIZED Creator, planner, and organizer of the October 2012 seminar in New Orleans titled “The Hospitality and Tourism Industry: Future Planning with a Panel of National Experts.” The seminar featured the President of the American Hotel & Lodging Association, President of STR, Vice President of PKF Consulting, Executive Vice President of the Louisiana Hotel & Lodging Association, and Interim Dean of the College of Business Administration at the University of New Orleans. The event was televised. Creator, planner, and organizer of the June 2011 seminar in New Orleans titled “The Hospitality and Tourism Industry: Future Planning with a Panel of National Experts.” The seminar featured Vice Presidents from STR, PKF Consulting, and D.K. Schifflett. Also presenting were the CEO/President of Best Western Hotels and the past President of the American Hotel & Lodging Association and the Executive Vice President of the Louisiana Hotel & Lodging Association. The event was televised. Creator, planner, and organizer of the July 2010 seminar in New Orleans titled “Navigating Through Crisis for the Hospitality and Tourism Industry. The seminar featured Vice Presidents from Smith Travel Research and PKF Consulting, Director of Marketing for the New Orleans Metropolitan Convention & Visitors Bureau, Executive Director of the Louisiana Seafood Promotion & Marketing Board, and the Executive Director for the Louisiana Hotel & Lodging Association. The event was televised. Creator, planner and organizer of the January 2010 Joint Seminar of the Greater New Orleans Hotel & Lodging Association and the School of HRT “A Current Perspective on the Local, State and National Hotel and Lodging Industry. The seminar brought together a panel of leaders from PKF Consulting, Hilton Corporation, and the Under Secretary of Tourism for the State of Lousiana to provide information for future visioning for New Orleans. The event was televised. Creator, planner and coordinator of the 2009 Business Seminar “The Hospitality Industry: Moving Ahead.” The Seminar brought together the leaders of the Superdome, the Morial New Orleans Convention Center, the Greater New Orleans Chapter of the Louisiana


Page 32 Restaurant Association, the Greater New Orleans Hotel and Lodging Association, and PKF Consulting on June 12, 2009. The event was televised. Creator, planner and coordinator of the 2008 Business Seminar “The Hospitality Industry: Moving Ahead.” The Seminar brought together the leaders of the Professional Inkeepers Association of New Orleans, New Orleans Tourism Marketing Corporation, the Morial New Orleans Exhibition Hall Authority, the Greater New Orleans Chapter of the Louisiana Restaurant Association, the Greater New Orleans Hotel and Lodging Association, and the Board of the New Orleans Metropolitan Convention and Visitor’s Bureau. Presented on June 20, 2008. The event was televised. Creator, organizer, coordinator and planner for the Hospitality & Tourism Summit held in the Morial Convention Center of New Orleans held on October 2-3, 2007. The Summit assessed the state of the industry in New Orleans and initiate key steps in the revitalization process. Members of the Summit included CEO’s and Presidents from the New Orleans Convention and Visitors Bureau, New Orleans Marketing Corporation, the Superdome, Armstrong Airport, Mardi Gras World, New Orleans Hotel and Lodging Association, Louisiana Restaurant Association, Louisiana Symphony, Louisiana Orchestra, the Arts Council, New Orleans Restaurant Association, Morial Convention Center, and others. The Summit resulted in the largest and most comprehensive meeting of hospitality and tourism leaders across multiple segments ever held for New Orleans. Planner and coordinator of the 2007 Business Seminar “The Hospitality Industry: Restoring the City’s Jewell.” The Seminar brought together the leaders of the New Orleans Tourism Marketing Corporation, the Board of the Ernest N. Morial New Orleans Exhibition Hall Authority, the Greater New Orleans Chapter of the Louisiana Restaurant Association, the Greater New Orleans Hotel and Lodging Association, and the Board June 2007. Coordinator and planner of the Business Seminar “The State of the Hospitality/Visitor Industry: One Year after the Hurricanes of 2005”. In response to the request to replicate the forum presented on August 6, 2006, this Seminar was conducted three weeks later. The Seminar was presented on August 30, 2006 with the New Orleans Convention Visitors Bureau, the Greater New Orleans Hotel and Lodging Association, and the New Orleans Restaurant Association. Creator and organizer of the Summer 2006 Business Seminar for the College of Business of the University of New Orleans. The Seminar topic was The Hospitality Industry – Restoring the City’s Jewel. The Business Seminar was held in conjunction with the

VITA


Louisiana Restaurant Association EXPO at the Convention Center. Presented on August 6, 2006. As Person-in-Charge of the Shugart Lectureship Series, planned and directed the 2004 Series. Distinguished Speaker was Carolyn O’Neil. Planning team member for the 2004 Leadership Lecture Series for the Kansas State University. Distinguished Lecturer Margaret Wheatley. Planning team member for the 2003 Leadership Lecture Series for the Kansas State University. Distinguished Lecturer Jeffrey Cuffaud. As Person-in-Charge of Shugart Lectureship Series, planned and directed the 2003 Series. Distinguished Speaker was Dr. Kaye Chon of Hong Kong Polytechnic University. Moderator and planner for the Virginia Tech Hospitality Connection Conference sponsored by the Hospitality and Tourism Department, Fall 1998. Planner, Organizer, Coordinator and Presenter/Instructor for the 1993, 1994, 1995, 1996, and 1997 Pennsylvania School Food Service Institutes at The Pennsylvania State University.

SPECIAL LIAISON WORK WITH INDUSTRY AND DEVELOPMENT

Special Attaché to the Penn State Walter Conti Endowment (1993-1998). Planned, organized, and coordinated the Conti Distinguished Speaker Series fall semester 1993 to spring semester 1998. Responsibilities included contacting, securing, scheduling in classes and other appearances, and working closely with Conti speakers. The Conti Series was designed to attract the most renown leaders in hospitality and tourism. Worked with Development to enhance relationships with companies affiliated with Conti speakers. A list of some of those individuals and their organizations is provided as follows: Ned Book, President, Travel Industry of America Mike Berry, Vice President, Disney Noman Brinker, CEO, Brinker International Stan Bromley, General Manager, Four Seasons Jim Broadhurst, CEO, Eat’n Park Restaurants Richard Brown, Vice President, Banfi Vintner Herman Cain, President, NRA


Page 34 Bob Cannard, Owner, VallejoVineyards Dick Cattani, CEO, Restaurant Associats John Farquharson, President, Industry Council of Food Safety William Fisher, President, AH&M Julie Flik, Founder and CEO, Flik Iternational Dieter Hannig, Vice President, Walt Disney World Michael Hurst, Professor, Florida International University Ray Kavanaugh, Program Director, Purdue University Lendal Kotschevar, Professor, Florida International University Ron Magruder, CEO, Cracker Barrel Ferdinand Metz, President, The Culinary Institute of America Stephen Michaelides, Editor, Penton Foodservice Group Mike Olsen, Professor, Virginia Tech Neil Reyer, Vice President, Chemical Bank of New York Tim Ryan, Vice President, The Culinary Institute of America William Shaw, President, Marriott International Don Smith, Professor, University of Houston Louis Szarthmary, Chef and Professor, Johnson & Wales University Jackie Trujillo, Vice President, Harman Management Corporation Richard Ysmael, Vice President, Food Works Management Services, Motorol

CLUBS AND ORGANIZATIONS

Southern Business Administration Association New Orleans Chamber of Commerce Jefferson Parish Chamber of Commerce National Restaurant Association Southwestern Business Dean’s Association The International Council on Hotel, Restaurant and Institution Education (CHRIE) The Louisiana Restaurant Association The Greater New Orleans Chapter of the Louisiana Restaurant Association American Hotel & Lodging Association Hospitality Finance & Technology Profesionals


Page 35 Greater New Orleans Hotel & Lodging Association New Orleans Metropolitan Convention and Visitors Bureau The Louisiana Travel and Promotion Association Penn State Hotel & Restaurant Society The Penn State College of Health and Human Development Alumni Association Travel and Tourism Research Association U.S. Travel Association

INDUSTRY EXPERIENCE Seventeen years in the management of several restaurants that included both independent and chain restaurants including a Mobil Guide Four Star restaurant.

SERVICE IN THE UNITED STATES NAVY

Member of the Naval Security Group Command. Top secret clearance. Vietnam Era Veteran. Served from August 1968 to August 1972.

Documents

VITA John A. Williams, Ph.D. Dean College of Business