VoIP Survivors Guide

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    VoIPVoIP Institute, Inc. 2007Institute, Inc. 2007

    VoIPVoIP SurvivorSurvivors Guides GuideCan you really save $, improveCan you really save $, improve

    operations, AND achieve greateroperations, AND achieve greatersecurity and availability?security and availability?

    Presented by Peggy Gritt, Founder and CEO of the VoIP Institute, Inc.A non-biased organization for the advancement of VoIP technology among users

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    February 1, 2007February 1, 2007 VoIPVoIP Institute, Inc.Institute, Inc.

    VoIPVoIP Survivor GuideSurvivor Guide

    High Start Up CostsHigh Start Up Costs

    Vendor LockVendor Lock--in Yet Againin Yet Again

    Disasters and CrashesDisasters and Crashes

    HackersHackers Unruly usersUnruly users

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    February 1, 2007February 1, 2007 VoIPVoIP Institute, Inc.Institute, Inc.

    Quick Definition of Voice Over IPQuick Definition of Voice Over IP

    Voice traveling on a data network. TheVoice traveling on a data network. The

    voice has been digitized andvoice has been digitized andpacketizedpacketizedto travel on an IP network. IP meansto travel on an IP network. IP means

    Internet ProtocolInternet Protocol

    Traditional voice only circuit dedicated line with fixed number of call(s)

    VoIP uses a data connectionand shares connection with

    other data types

    Red

    Blue

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    VoIPVoIP Institute, Inc. 2007Institute, Inc. 2007

    Survivor Guide:Survivor Guide:High Start Up CostsHigh Start Up Costs

    Can you really save $ in the firstCan you really save $ in the first

    year when moving toyear when moving toVoIPVoIP??

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    February 1, 2007February 1, 2007 VoIPVoIP Institute, Inc.Institute, Inc.

    WhyWhyVoIPVoIP??

    Source: Information Week, Five things youneed to know about VoIPhttp://www.informationweek.com/news/showArticle.jhtml?articleID=189800103

    &pgno=4&queryText=

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    February 1, 2007February 1, 2007 VoIPVoIP Institute, Inc.Institute, Inc.

    Cisco modelCisco model CallmanagerCallmanager ++

    Application serversApplication servers

    Gateway

    Email Chat DB WS

    PBX PG ACD UM CTI

    Call

    Manager

    (Multiples)Peripheral

    Gateway ICM Unity CTI OS

    Email

    Manager

    Collaboration

    ServerLogger Administrative

    Workstation

    for ICM

    Cost Savings: Network Consolidation

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    February 1, 2007February 1, 2007 VoIPVoIP Institute, Inc.Institute, Inc.

    IP PBX modelIP PBX model looks like a phonelooks like a phone

    systemsystem

    ShoretelShoretel exampleexample

    Cost Savings: Distributed Installation and Admin

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    February 1, 2007February 1, 2007 VoIPVoIP Institute, Inc.Institute, Inc.

    Hybrid approachHybrid approach traditionaltraditional

    phone system withphone system withVoIPVoIPcardscards

    Nortel exampleNortel example

    Still supportstraditionaldigitaltelephone sets

    Cost Savings: Desktop Equipment and Training

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    February 1, 2007February 1, 2007 VoIPVoIP Institute, Inc.Institute, Inc.

    Where AsteriskWhere Asterisk Open source fitsOpen source fitsDigiumDigium providesprovides

    paid supportpaid support

    options,options,certifiescertifieshardwarehardware

    configurations,configurations,createscreatespackages andpackages andtraining andtraining and

    certificationcertificationprogramsprograms

    Cost Savings: Software Licensing, Hardware

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    February 1, 2007February 1, 2007 VoIPVoIP Institute, Inc.Institute, Inc.

    SoftwareSoftware--based phone systembased phone system

    suite approachsuite approach

    No proprietaryNo proprietaryhardware tohardware tomaintainmaintain

    Many businessMany business

    applicationsapplicationsincludedincluded

    StandardStandardnetwork OSnetwork OS

    PSTN Server onnetwork withmediaprocessing

    Intel HMP

    all software or suite approach

    Caller

    Gateway

    Suites include voicemail, fax, ACD, IVR, presence, and more

    Cost Savings: Systems, Devices,

    Administration, Integration

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    February 1, 2007February 1, 2007 VoIPVoIP Institute, Inc.Institute, Inc.

    Contact Center SavingsContact Center Savings

    Software ApproachSoftware ApproachConsolidatingsystems and serverswith a software suiteapproach can save asmuch as $1.2 millionper year

    Moving from 12 ormore administratorsto 4 or so systemadministrators

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    February 1, 2007February 1, 2007 VoIPVoIP Institute, Inc.Institute, Inc.

    VoIPVoIP ProvidersProviders

    SIP

    Traditional

    phone traffic

    Carrier

    ISDN, T1, E1, Analog

    LAN

    SIP

    Requires

    VoIP

    Gateway

    VoIP phone

    telecom carrier

    SIP Trunks

    SIP

    Ethernet or otherdata connectivity

    Traditional phone lines

    Eliminates equipment at siteEliminates management ofsecurity issues of gatewaysPurchase of bandwidth and

    simultaneous calls morecalls per physical connectionto carrierSome carriers carry data and

    voice

    Cost Savings: 40-50% Traffic, Disaster Recovery

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    VoIPVoIP Institute, Inc. 2007Institute, Inc. 2007

    Survivor Guide:Survivor Guide:Vendor LockVendor Lock--InIn

    Avoid Vendor LockAvoid Vendor Lock--In By AdoptingIn By Adopting

    StandardsStandards

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    February 1, 2007February 1, 2007 VoIPVoIP Institute, Inc.Institute, Inc.

    SIP StandardSIP StandardLower cost forLower cost fordevices anddevices and

    systemssystemsGreater choicesGreater choicesfor usersfor users

    InteroperabilityInteroperability

    of applicationsof applicationsfrom differentfrom differentmanufacturersmanufacturers

    IP SIP Trunks

    Server choices

    Standard SIP IPPhones

    SIP IPPhones

    T1s, PRIs, Analog

    Branch locations

    Main Site

    IP Media Gateways

    for

    Analogdevices

    Mix devices atsame site

    Network and Component Choices

    IP/WAN

    TelecomCarrier(s)

    Cost Savings: Removes middleware adopted by all

    major manufacturers and carriers, lower device cost

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    VoIPVoIP Institute, Inc. 2007Institute, Inc. 2007

    Survivor Guide:Survivor Guide:Disasters and CrashesDisasters and Crashes

    Why your traditional telecomWhy your traditional telecom

    solution may fail you!solution may fail you!

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    February 1, 2007February 1, 2007 VoIPVoIP Institute, Inc.Institute, Inc.

    WhatWhats behind this?s behind this? Remember when the mainframe folks saidRemember when the mainframe folks said

    mainframes were more reliable than PCmainframes were more reliable than PCss

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    February 1, 2007February 1, 2007 VoIPVoIP Institute, Inc.Institute, Inc.

    Metro outage planningMetro outage planning

    importanceimportance A new poll of 307 chief information officersA new poll of 307 chief information officers

    ((CIOsCIOs) conducted by) conducted by IDG'sIDG's CIO ExecutiveCIO ExecutiveCouncil has found that 22 percent ofCouncil has found that 22 percent ofCIOsCIOs dodonot have a formal disaster recovery plan in placenot have a formal disaster recovery plan in placeat their organization, andat their organization, and one in ten (9one in ten (9

    percent) say their organization would lastpercent) say their organization would lastless than two weeks if local or regionalless than two weeks if local or regionaltechnical infrastructure failed to recovertechnical infrastructure failed to recover

    quickly.quickly. Of those who do have disasterOf those who do have disasterrecovery plans, only 31 percent rate their planrecovery plans, only 31 percent rate their planas "extremely or very effective."as "extremely or very effective."

    Source:Source: http://www.continuitycentral.com/news02184.htmhttp://www.continuitycentral.com/news02184.htm

    CIO Executive Council survey explores disaster recovery planningCIO Executive Council survey explores disaster recovery planning in US companiesin US companies

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    February 1, 2007February 1, 2007 VoIPVoIP Institute, Inc.Institute, Inc.

    TDM Disaster RecoveryTDM Disaster Recovery Disaster recoveryDisaster recovery --TDMTDM

    User

    LANT1/E1/PRI

    Carrier

    PBX/

    ACD

    Carrier

    LAN

    User User User

    PBX/

    ACD

    Lost calls, agents must have devices at home to remotely connect ifat all, if not, understaffed to potentially handle HIGHER call volumedepending upon reason for DR. Takes half hour or more to redirect

    calls to alternate site, no service in mean time for disaster area.

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    February 1, 2007February 1, 2007 VoIPVoIP Institute, Inc.Institute, Inc.

    Reliability factors forReliability factors forVoIPVoIP SIP decentralizes theSIP decentralizes the

    call routing fun