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THERESE VALADEZ7686 E. Nonchalant Avenue, Carefree, AZ 85377-5966(H) 480-502-9969 (W) 602-537-7014 (C) 602-617-3305 tv133a492@westpost.net

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PROFESIONAL SUMMARY

Talented and accomplished Human Resource Executive with extensive knowledge andexpertise in the Financial Services industry supporting IT. Twenty-eight yearsexperience in Human Resources as a professional with a proven track record in identifying business partner needs and leading the human resources team to meet orexceed expectations, coaching colleagues and clients on human capital issues, driving bottom-line business results, orchestrating change initiatives in complexbusinesses, developing and cultivating relationships to ensure delivery of business objectives, creating comprehensive enterprise-wide programs, and driving organizational and cultural change.

AREAS OF EXPERTISE

Organizational DevelopmentPerformance ManagementRecruitmentEmployee Relations

Talent ManagementSuccession PlanningCompensationChange ManagementHuman Capital PlanningOrganizational DesignFinancial AcumenLeading Global Teams

EXPERIENCE

American Express Travel Related Services 1982 - Present

Vice President Workplace Transformation January 2010 to presentLead the companys efforts to address global trends that shape the changing workplace including multigenerational workforce, flexible work, work/life initiativesand collaborative work environments.

- Developed and rebranded a comprehensive, workplace flexibility program for thecompany called BlueWork. BlueWork enables American Express business units to transform their organization and working environment so employees are more flexible, collaborative, connected and engaged.- Rolled out enterprise-wide Global Rotation Program where high performing/potential employees apply for a six month strategic assignment in another country ena

bling them to experience different cultures and ways of doing business.- Designing an American Express Alumni Network that will connect alumni with thecompany and provide a four part strategy around Talent Management, Business Development, Marketing, and Innovation. Negotiated contracts with three partners for the design and on-going maintenance of the network- Created an Campus Leadership Team which brought ten American Express businessunits together as a governing body for the campus.- Created a Phoenix-wide Employee Network cross network team to share best practices and work together on solutions such as mentoring for all employees.- Launched Executive Womens Interest Network (WIN) in Phoenix with over 50 Vice

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President women involved in the network.

Vice President/Director - Human Resources Leader (Relationship Leader), Technologies - August 1997 to December 2009

Human Resources Relationship Leader strategically supporting American Express Technologies Division responsible for identifying and fulfilling the human resources needs of three global technology executive teams with over 1500 employees globally, as well as, regional responsibilities that include Salt Lake City, Utah;Phoenix, Arizona; and Houston, Texas. Provided consultative services to clientswith respect to recruitment, compensation, development, employee relations, organizational design, and change management by leveraging internal and external partners. Matrixed leadership responsibilities supporting global clients, colleagues, and direct reports. Significant accomplishments include:

- Lead negotiator on two major out-tasking Technology initiatives. Successfullynegotiated benefits, compensation and retention packages for both deals. Transition rate of employees to out-task partners was at least 98% which resulted insignificant severance saves. Led Change Management agenda for Technology Operations out-tasking initiatives.- Identified an aging workforce in the Technologies Division and addressed it bydesigning from concept to delivery an American Express Technologies Retiree Network, which is a highly-secured corporate social networking website for retireesto socialize with one another and return for short duration assignments. Thirt

y-three percent of the eligible retirees are members and on an on-going basis, up to twenty retirees are on assignment.- Chair of the Wellness Committee for the Healthy Living Campaign in Phoenix focused on employee engagement and communications. This campaign is designed to offer a broad range of health management information and tools to encourage healthy living for our employees.- Partnered with senior Technology leaders to deliver re-engineering saves by coaching leaders on employee impacts, developing communication strategy, delivering leader training sessions that reinforced exemplary leadership behaviors and legal compliance.- Partnered with Technology Leaders to design and deliver a technology role framework which reduced technology job tiles from 180 to 56 and provide in-depth jobrequirements and career paths for employees. Transitioned over 1100 employees

to newly defined roles.- Designed in partnership with Human Resource colleagues a Phased Retirement program which allowed employees nearing retirement to reduce their work schedule from full-time to part-time to eventual retirement over a one-year period and knowledge transfer to their successor.- interfaced with the American Express Benefits group, and led the transition toHigh Deductible/Health Savings Accounts from HMOs. Provided training and support for our 3000 employees on the Phoenix campuses.- Led the employee stream of the Technologies spin-off of Ameriprise from American Express. Worked closely to place technology employees in Ameriprise and American Express and avoided $971K in severance costs.- Led the design of four American Express Technology Employee Networks. Over 700 technology employees were actively engaged to increase their skills in project

management, business systems analysis, Six Sigma, and technical skills.- Led the effort to integrate Business Technology groups into American Express Technologies through a set of People Principles, Scenarios, and Assessments whileleveraging relationships with colleagues in the business to ensure engagement and smooth transition.- Leader and coach to four direct reports (one director, two managers and an assistant). Also, led global HR teams focused on out-tasking Technology resourcesto AT&T Solutions and IBM Global Services, as well as, led multiple other HR initiatives.- Annually lead the Talent Assessment and Succession Planning process for my cli

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ents. Implemented a job swap program at the Director level to encourage development and breadth of experience.- Key player in designing Technologys long-term strategy with respect to people,process, structure, and culture.- Designed contract worker guidelines in an effort to educate leaders on the risks of treating contract workers as employees.- Orchestrated an awareness of our Affirmative Action Process which defined roles and responsibilities around affirmative action, provided a five year analysisof our success against goals, and provided senior leadership with a sense of urgency around affirmative action.- Developed a streamlined Technologies Performance Management process, which wasadopted across American Express for our exempt professional population.

EDUCATION

- Masters of Human Resource Management, Keller Graduate School of Management, Phoenix, AZ September 1999 Graduated with honors- Bachelors of Science Degree, Human Resource Management: Westminster College,Salt Lake City, UT June 1991 Graduated Magna Cum Lade- Associate in Science Degree, Business Administration: College of St. Mary, Omaha, NE June 1981

SPECIAL AWARDS/PROFESSIONAL AFFILIATIONS/VOLUNTEER COMMITTEES

- Arizona HR Executive Forum Board Member- Member of Executive Committee of Diversity Leadership Alliance in Phoenix- Mentor for Women Unlimited- Two-time American Express Technologies Award winner - 2007 and 2009- Human Resources Executive Vice President/Human Resources Award 1999, 2000, 2002, 2003