WWelcome to elcome to Avon T2Avon T2

Kat’s 101 Kat’s 101 Tips & TricksTips & Tricks

Build a Beautiful Business Build a Beautiful Business Successful selling skills to increase your earningsSuccessful selling skills to increase your earnings

How Can I Make More $$$? How Can I Make More $$$? Customer = Sales = Cash in Customer = Sales = Cash in

YOUR Pocket! YOUR Pocket! The Average order is $25.00 The Average order is $25.00

10 Customers x $25 10 Customers x $25 = $250 Sales = $250 Sales

Make your Goal to Add 3 New Make your Goal to Add 3 New Customers Each Campaign to Customers Each Campaign to watch your Sales GROW! watch your Sales GROW!

Building Your Business BasicsBuilding Your Business Basics

SMILE – Feel CONFIDENT! SMILE – Feel CONFIDENT! Wear what you Sell – Mean what you SayWear what you Sell – Mean what you Say Compliment – Sincerity is the Best form of Flattery! Compliment – Sincerity is the Best form of Flattery! Homework – Determine Your Sales Goals Homework – Determine Your Sales Goals Strike up a Conversation Strike up a Conversation Ask Open Ending Questions Ask Open Ending Questions Determine needs and potential customers Determine needs and potential customers Demonstrate with a sample or demo productDemonstrate with a sample or demo product Highlight the urgency of a limited time offer Highlight the urgency of a limited time offer Offer Choices Offer Choices Get Contact information! Get Contact information!

The Avon Cycle of SuccessThe Avon Cycle of Success

Find Customers Find Customers Find eCustomersFind eCustomers Present Brochures/Samples and Demo Present Brochures/Samples and Demo

Products Products Follow up with Customer/eCustomers Follow up with Customer/eCustomers Submit Orders, Receive/Pick up Products Submit Orders, Receive/Pick up Products Deliver Products/Collect Money, Obtain Deliver Products/Collect Money, Obtain

Referrals Referrals Pay Avon and Pay YOURSELF! Pay Avon and Pay YOURSELF!

Earn From Personal SalesEarn From Personal Sales

How to get Customers?How to get Customers?It’s as simple as asking: It’s as simple as asking:

“When did you last see an Avon “When did you last see an Avon Brochure?Brochure?

Meet new customers anytime, anywhereMeet new customers anytime, anywhere Friends, Family, Church members, Baby sitter, Friends, Family, Church members, Baby sitter,

Cleaners, Donut shop, Nail salon, Drive-Thru, Cleaners, Donut shop, Nail salon, Drive-Thru, Coffee house, etcCoffee house, etc

EVERYONE is a potential customer OR recruit! EVERYONE is a potential customer OR recruit! Refer to the Who do you know list – located in Refer to the Who do you know list – located in

your appointment book. your appointment book. Get with group of other reps and meet at a local Get with group of other reps and meet at a local

McD’s or similar type restaurant and bring books McD’s or similar type restaurant and bring books and samples. and samples.

Fortune is in the Follow-Up (in person or on the Fortune is in the Follow-Up (in person or on the phone) Always get contact information when phone) Always get contact information when handing out books and samples. handing out books and samples.

The Power of 3 can Dramatically The Power of 3 can Dramatically increase Your $alesincrease Your $ales

The Power of 3 is simple and The Power of 3 is simple and effective: Talk about Avon every day effective: Talk about Avon every day with 3 new people, and ask them for with 3 new people, and ask them for the name of 3 more people who the name of 3 more people who would interested in Avon. would interested in Avon.

Harness the Power of 3 every day to: Harness the Power of 3 every day to: Increase your Customer Base Increase your Customer Base Increase your earning for potential Avon Increase your earning for potential Avon

Representatives on your Avon Sales Representatives on your Avon Sales Leadership Team Leadership Team

Increase your personal confidence by Increase your personal confidence by expanding your networkexpanding your network

Fortune Is In The Follow-upFortune Is In The Follow-up

When possible – Obtain contact When possible – Obtain contact info info

Get emails to develop a Get emails to develop a database to do campaign database to do campaign updates to your customers updates to your customers

Send the updates approximately Send the updates approximately 48 hours before your order is 48 hours before your order is due to allow for last minute due to allow for last minute orders. orders.

5 Easy Steps to Selling 5 Easy Steps to Selling SuccessSuccess Approach your customer/start a conversation Approach your customer/start a conversation Determine your customers needs Determine your customers needs Present & sell the benefits Present & sell the benefits Answer questions and overcome objections Answer questions and overcome objections Close the sale Close the sale

Remember that you are always building your business: Remember that you are always building your business: at the close of a sale, ask for referrals: at the close of a sale, ask for referrals:

““Do you know someone who would like to see an Avon Do you know someone who would like to see an Avon Brochure or learn about the Avon Earning Brochure or learn about the Avon Earning Opportunity?Opportunity?

Selling TipsSelling Tips

Don’t be stingy with your catalogs or Don’t be stingy with your catalogs or samples. These are your best samples. These are your best advertisement and they are Tax advertisement and they are Tax Deductible! Deductible!

Put your name on EVERYTHING! Put your name on EVERYTHING! Try Cross- Category or Bundle SellingTry Cross- Category or Bundle Selling Cheap Incentives: Shop in the outlet books Cheap Incentives: Shop in the outlet books

for items under $1.00 to give as incentive for items under $1.00 to give as incentive (lip balms, mini lotions, mini bubble bath, (lip balms, mini lotions, mini bubble bath, etc. etc.

Cheap Advertising: Car Decals or Magnets Cheap Advertising: Car Decals or Magnets Sales & Training Meeting are GREAT Sales & Training Meeting are GREAT

Resources for new ideasResources for new ideas

We Have Product for EVERY Customer We Have Product for EVERY Customer

Don’t let objection stop your salesDon’t let objection stop your sales

Skin care Skin care Children Children Makeup Makeup Lifestyle Lifestyle Fragrance Fragrance Bath & Bath &

Body Body Fashion Fashion Foot Care Foot Care Mark. Mark. Hair Care Hair Care Tiny Tillia Tiny Tillia

StatisticsStatistics

Only 11% of the U.S. Women Only 11% of the U.S. Women are currently Avon customers are currently Avon customers

65% of U.S. Women 18-64 are 65% of U.S. Women 18-64 are open to buying Avon open to buying Avon

Less than 1/3 of U.S. Women Less than 1/3 of U.S. Women are using Avon to fulfill at least are using Avon to fulfill at least some of their color cosmetics, some of their color cosmetics, facial skin care or fragrance facial skin care or fragrance needsneeds

Powerful Sales ToolsPowerful Sales Tools

Be Familiar with Each Brochure Be Familiar with Each Brochure Become an eRepresentative Become an eRepresentative Invest in more brochures Invest in more brochures Take advantage of the What’s Take advantage of the What’s

New and the mark Trend InsiderNew and the mark Trend Insider

Benefits of Growing Your Benefits of Growing Your SalesSales Based on Annual Sales C8-C7Based on Annual Sales C8-C7 President’s Club - $10,100 + in sales President’s Club - $10,100 + in sales Honor Society $20,200 + in sales Honor Society $20,200 + in sales Rose Circle $38,000 + in sales Rose Circle $38,000 + in sales McConnell Club $68,000 + in sales McConnell Club $68,000 + in sales More Levels and More Benefits More Levels and More Benefits Read more on your PRP on Read more on your PRP on

youravon.comyouravon.com

Know your Company Know your Company Know your ProductsKnow your Products Free 24/7 Classes located under Free 24/7 Classes located under

Beauty of Knowledge Beauty of Knowledge Choose the tab designed especially Choose the tab designed especially

for NEW REPS for NEW REPS Take ALL of the skincare classes for Take ALL of the skincare classes for

more potential more potential Reps who know the info are more Reps who know the info are more

successful successful If you don’t know the answer – reach If you don’t know the answer – reach

out to the website, your upline, your out to the website, your upline, your DM MANY SOURCES! DM MANY SOURCES!

ORDERING ONLINE WITH YOURAVON.COMORDERING ONLINE WITH YOURAVON.COM The yourAVON.com The yourAVON.com

ordering pages are ordering pages are designed to remind designed to remind you when your order you when your order is due and to help you is due and to help you enter, view, and enter, view, and submit orders with submit orders with greater ease. greater ease.

Plan with Campaign Plan with Campaign Prompts. Prompts. When you go When you go to the to the My Orders My Orders page, page, you can tell at a glance you can tell at a glance the Campaign number the Campaign number and the date by which and the date by which you need to submit your you need to submit your order. You also can order. You also can view the regular order view the regular order you are currently you are currently building as well as any building as well as any Ship Separate Orders Ship Separate Orders you’ve entered. you’ve entered.

To start a new order, select the Customer and Campaign, and then click GO. As a default, we set the order as ‘Regular’ and your current campaign to save you a couple of steps.

Enter up to 1,000Enter up to 1,000items! items! The The ItemItemEntry Form Entry Form hashaseverything you needeverything you needto build an order is noto build an order is nomore than a clickmore than a clickaway. away.

Usually you’ll enter product numbers and quantities in the space at the top of the form. The campaign automatically defaults to your campaign of order. To be successful naturally you’ll need to Order your Business tools, Brochures, Demos, or Sales Tools! Every thing you’ll need for your Business has an ‘order’ prefix and everything you need for your Customers has a ‘shop’ prefix. Click any of the links in the left column to find and select the item you want and it will be added to your order.

At any point as you enter items, you can click Update Order and the items will move to the Saved Items area.

Search for and add Search for and add items in one step. items in one step. You can search for a You can search for a product on any page product on any page by using the by using the product search product search link link at the top of the at the top of the page. From the page. From the product search product search window you can window you can select multiple items select multiple items and start or add to and start or add to an order. From an order. From within an order you within an order you can use the can use the ‘magnifying glass’ on ‘magnifying glass’ on the order form. the order form.

Order brochures. Order brochures. The The Order Order Brochures Brochures link in link in the left column is the left column is what you click to what you click to add brochure add brochure packs to your packs to your order. Having a order. Having a Brochure is Brochure is important when important when selling to your selling to your Customers so they Customers so they can view the can view the products first hand. products first hand. Enter the number Enter the number of brochure packs of brochure packs you want, and then you want, and then click Update click Update Order Order to add them to add them to your order. Keep to your order. Keep in mind, Brochures in mind, Brochures are setup for packs are setup for packs of 10 – inputting 10 of 10 – inputting 10 will get you 100! will get you 100!

View orders. View orders. After After you enter and save you enter and save your orders, you your orders, you can view them by can view them by clicking clicking View View Order Cart Order Cart and and then use the links then use the links to make changes to make changes to an order or to an order or check product check product availability. availability.

The Order Cart will The Order Cart will display all the display all the Customer Orders Customer Orders you’ve entered. To you’ve entered. To review or add to a review or add to a Customers Order Customers Order simply click the simply click the Customers name, Customers name, click the order ID click the order ID and review or add and review or add additional items. additional items. Be sure to click Be sure to click Update Order if Update Order if you add any items. you add any items.

In this example, the Representative has her Regular order for this Campaign, and each Customer Order that she wants to include with her Regular order. In addition, if the Representative had started to build their orders for the next Campaign, they would also appear on this screen. If there are some orders that can’t wait until the Regular order, select the orders and click continue and select Ship Separate on the order submission page.

The The Product Availability Product Availability screen allows you to verify that screen allows you to verify that all the products you ordered are available.all the products you ordered are available.

Select your orders for submission and verify delivery. To get to the final steps of ordering, you will need to select the orders that you would like to submit and then click Continue. When you click to submit an order, Avon compares two product databases to provide an estimated subtotal that you can use to plan your estimated earnings. The estimate doesn’t reflect taxes. To see the details, navigate to View Subtotal. There may be offers that are no covered during this comparison, so always be sure to check your invoice for Final Pricing. You also select the order type – whether the order(s) you selected should be sent with your regular shipment or sent separately – enter the number of Customers, and click SUBMIT ORDER TO AVON when you’re ready to submit the order. NOTE: Your order has not been successfully submitted until you receive the Order Confirmation page!

Confirm your order and track its progress. Confirm your order and track its progress. The order confirmation page gives you the order confirmation number and The order confirmation page gives you the order confirmation number and Details Details of when we expect of when we expect to ship your order. From here you can pay for and track your order as well as contact Avon.to ship your order. From here you can pay for and track your order as well as contact Avon.

Ordering Demo Products on yourAVON.comOrdering Demo Products on yourAVON.com

Demonstration products are used Demonstration products are used to promote yourto promote your

business by offering discounted, business by offering discounted, full-size, new orfull-size, new or

reintroduced products. Demos are reintroduced products. Demos are introduced in theintroduced in the

What’s New flyer and the new What’s New flyer and the new products that Avon isproducts that Avon is

offering in future Campaigns.offering in future Campaigns. To order demo products, follow these To order demo products, follow these

steps:steps: 1. Click 1. Click my ordersmy orders.. 2. Select a Campaign from the drop-2. Select a Campaign from the drop-

down menu in thedown menu in the Create Order Create Order column.column. 3. Click 3. Click GoGo.. 4. From your order form, click the 4. From your order form, click the

Shop Demos Shop Demos link in thelink in the left navigation.left navigation. 5. Click the 5. Click the What’s New cover What’s New cover to to

view and order.view and order.

6. Use the navigation buttons at the top of the screen to goto the next page or the previous page. You may also clicka link to go directly to a page.7. When you see an item you’d like to add to your order,click its image.8. Select the product from the drop-down menu, if necessary,and enter the quantity desired in the box provided.9. Click Add to Order.10. Click Return to Shopping to go back to the brochure tocontinue shopping.11. After ordering all the demo products you’d like to order,click Return to Order Form to go back to your order form.The full Customer Price is displayed while placing your order fordemonstration products. When your order is processed, theprice will be adjusted to reflect the appropriate demo discountbased on your order size.

Important Things To Important Things To Remember: Remember: You can order from your current campaign book + You can order from your current campaign book +

two prior two prior Each book is good for 6 weeks, don’t put expiration Each book is good for 6 weeks, don’t put expiration

dates on your books dates on your books You get early copies of your books don’t pass them You get early copies of your books don’t pass them

out too soon or someone will want something they out too soon or someone will want something they cant get for awhile. cant get for awhile.

Pay your balance before you submit your next order Pay your balance before you submit your next order Only order 1 time every 2 weeks for Free Only order 1 time every 2 weeks for Free If you order out of cycle or more than 1x every 2 If you order out of cycle or more than 1x every 2

weeks you waste your profits. weeks you waste your profits. If you have no orders, at least order 1 pack of books If you have no orders, at least order 1 pack of books

so that you are not missing out on a selling so that you are not missing out on a selling opportunity. opportunity.

Two types of E-SalesTwo types of E-Sales

Rep Delivery or Direct Delivery Rep Delivery or Direct Delivery Rep delivery is the same as them calling you on the Rep delivery is the same as them calling you on the

phone. Only the y order through your website phone. Only the y order through your website The order will show up in your order cart. Submit The order will show up in your order cart. Submit

this order at the same time as your regular order. this order at the same time as your regular order. Customers cannot back-order from your website Customers cannot back-order from your website

Unless they use the “order using item number” link Unless they use the “order using item number” link Customers cannot order undergarments from your Customers cannot order undergarments from your

website website

Direct Delivery Direct Delivery Order & paid online – shopped direct from Avon. Order & paid online – shopped direct from Avon.

You do NOTHING, except earn profit! You do NOTHING, except earn profit! 20% Earning on Direct Delivery Sales 20% Earning on Direct Delivery Sales

E-Rep Fees E-Rep Fees

It cost $7.50 per campaign to be an It cost $7.50 per campaign to be an ErepErep

11stst – 6 campaigns are free – 6 campaigns are free If a minimum of 1 person orders from If a minimum of 1 person orders from

you each camp then the fee is you each camp then the fee is waived and a credit will appear on waived and a credit will appear on your account – this can be either a your account – this can be either a Rep Delivery OR Direct Delivery. Rep Delivery OR Direct Delivery.

Additional commission can be Additional commission can be earned if you have multiple Direct earned if you have multiple Direct Delivery Orders Delivery Orders

Important Names, Numbers & Important Names, Numbers & WebsitesWebsites Kat Roach Unit Leader Kat Roach Unit Leader 770.882.4333770.882.4333 kat@katstpz.com kat@katstpz.com Melody Stehle Melody Stehle 800.422.6118800.422.6118 Melody.Stehle@avon.comMelody.Stehle@avon.com Leadership Desk Leadership Desk 800.443.2831800.443.2831 Fundraiser Desk Fundraiser Desk 800.894.5496800.894.5496 Internet Issues Internet Issues 888.514.2866888.514.2866 Product Information Product Information 800.445.2866800.445.2866 Quick Pay IssuesQuick Pay Issues 877.784.5729877.784.5729 Beauty Advisor Desk Beauty Advisor Desk 888.340.2866888.340.2866 Credit Card Payment Desk Credit Card Payment Desk 888.710.2866888.710.2866 Lost Order Hotline Lost Order Hotline 888.540.2866888.540.2866 Customer Service Customer Service 513.551.2866513.551.2866 Consumer Contact Center Consumer Contact Center 800.445.2866800.445.2866 Kat’s Team Info Kat’s Team Info

http://kroach.avonrepresentative.com/my_downline.htmlhttp://kroach.avonrepresentative.com/my_downline.html