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Warm-up Question List ten things you communicated today and the communication methods you used.

Warm-up Question

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Warm-up Question. List ten things you communicated today and the communication methods you used. Communicating Effectively. Practice, Practice, Practice. Communication. Gestures, facial expressions, behaviors, signals and talking. - PowerPoint PPT Presentation

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Page 1: Warm-up Question

Warm-up Question

List ten things you communicated today

and the communication methods you used.

Page 2: Warm-up Question

Practice, Practice, Practice

Page 3: Warm-up Question

CommunicationGestures, facial expressions, behaviors,

signals and talking.Process though which you send messages to

and receive messages from others.Critical – lets other people know what you’re

feeling, needing or wanting.

Page 4: Warm-up Question

Three basic skills for effective communication

Speaking SkillsListening SkillsNonverbal Communication

Page 5: Warm-up Question

Speaking SkillsClearly say what you meanDo not assume people can read your

mind or know what your feeling or needing.

Tone, pitch or loudness of voice

Page 6: Warm-up Question

“I” MessagesA statement in which a person tells how he or

she feels using the pronoun “I.”Important step when the message to be

delivered has strong emotional content.

Antagonistic Message Constructive “I” MessageYou Idiot! What have you done with my base ball glove?

I dislike when you borrow my things and don’t return them.

Why do we always have to do what you want to do?

I’ll agree to go swimming today if I get to pick the activity next time we are together.

You’re always late! I don’t know why I even bother being your friend.

I worry about you when I expect to meet you at 6:00 and you don’t show up.

Page 7: Warm-up Question

Listening SkillsImportant, but most overlooked.Hear 80% of the day, but not listening.Correctly understands, properly evaluates,

and retains about 30% of a 10-minute presentation.

Within 48 hours, memory of what was said drops to an even lower percentage.

Skilled listeners use active listening skills.

Page 8: Warm-up Question

Listening TechniquesReflective Listening: rephrase or summarize

what other person said for understanding.Clarifying: ask questions to make sure of

understanding.Encouraging: giving signals you are really

interested (ie. “Uh-huh” or “I see”).Empathizing: feeling the other person’s

feelings.

Page 9: Warm-up Question

Nonverbal CommunicationSend messages through body language.Subtle and takes place on a subconscious

level.Be aware of your body language, this helps

with sending the correct message and your message is understood.

Page 10: Warm-up Question

Barriers to Effective CommunicationUnrealistic Expectations: be prepared for

the reality that he will not receive the message in the spirit you intended. The person could become defensive or attacked.

Need to project a tough or superior image: in search of own identity (as a teen), some develop a rough exterior or an attitude of superiority, which can make them hard to reach.

Prejudice: can keep one person from hearing what another is really saying and from freely communicating his own ideas.

Page 11: Warm-up Question

Constructive CriticismNo one is perfect!!!Everyone feels disappointment once in awhile.Giving feedback to the person can be helpful to

him as well as to your relationship.Non-hostile comments that point out problems

and have the potential to helping a person change.

Avoid attacking the other person.Avoid not placing blame or name-calling.Start with an “I” message.

Page 12: Warm-up Question

Acknowledgment & ComplimentGo a long way toward improving the health of

a relationship and another person’s opinion of you.

To show appreciation.Acknowledge a skill.Self-efficacy: kind words offered at the

expense or your own pride or personal feelings.

Page 13: Warm-up Question

Closure Questions1.Name and describe two

basic communication skills.2.In what way does sending

“I” messages avoid blaming and name-calling?

3.Describe active listening.