Waste Management Waste Management Proposal ForProposal For

In Partnership With

DURHAM UNIVERSITYDURHAM UNIVERSITY

CollectionCollection LandfillLandfill RecyclingRecycling

Environmental TimetableEnvironmental Timetable

20092008200720062005Landfill

Tax increase

£3/yr

Ban onCo-

disposal

LAs to meet statutory

recycling tgts

PreTreatment

Reqd

HazardousWasteRegs

ControlsLandfill Directive relatedProducer ResponsibilityGate Price Inc`Tax

2010Agricultural

Waste Regs

WasteAcceptance Criteria for hazardous

waste

First UK domestic

waste biodegradable

tgts

English and Welsh

landfills subject to

PPC

Scottish landfills

subject to PPC

Packaging tgts to be

met

New packaging tgts to be

agreed

£40 £45 £50 £56 £61 £70

Range of ServicesRange of Services Biffa services over 90,000 industrial and commercial

customers and 26 local authorities.

Our national network of facilities includes:– Dry waste collection using all types of collection

mode

– Recycling schemes for all domestic waste materials

– Hazardous and difficult waste collection

– Landfill

– Hazardous waste treatment

– Commercial recycling of cardboard, glass and office paper

– Biffpack waste packaging compliance scheme

CapabilityCapability

Two Depots

50 vehicles + Fleet Supports

Recycling Centre South Shields

Depot based driver-trainers

In house EQHS advisors

Credit Control based at Depot

Account ManagementAccount Management

Richard Shotton – Account Manager

Daily Container Activity Report

Monthly Management Report

Quarterly KPI Review

Quarterly waste audit to increase recycling

No Sub Contract for waste collection

Account ManagementAccount Management

KPIs– Service success

Scheduled collection days

Guaranteed response times

– Waste minimisation Waste Data

Container audits

Container weighing

Dedicated Account Manager

– Proactive development

– Regular meetings

– Escalation process

Invoicing– Unique flexibility

– Multiple site

Account ManagementAccount Management

Agree driver induction with the University

Conduct site specific risk assessments at the University

Account Manager to agree emergency calloutProcedure with the University

Waste Cost / Waste Cost / MinimisationMinimisation

Monthly ReportMonthly Report Cost / Rebate Report by material collected

Weight / Volume of material collected

Reports show:– Total number of lifts

– Service Success %

– Trend Report / Graphs

– Hot Spot Sites – action plans

Monthly ReportsMonthly ReportsReport Purpose

Service Success Reports

1. Number of scheduled collections2. Number of failed services3. Percentage of failure4. Number of days to recover5. Number of secondary failures

Customer Response System

1. Records all incoming service requests2. Records and reports service failure3. Retains history of site service4. Records recovery process

Recycling Data 1. Type of material2. Volume / Weight of material

Service Success ReportService Success Report

Data Captured by Traffic Office Reports include:

– number of scheduled collections– number needing to be rescheduled– percentage and reason for missed

collections– total recovery time– number of recovery attempts

Sample Service Success Sample Service Success ReportReportService Success Report By Multi Depot/Debtor Date 02/07/02

Depot(s) ALL

Debtor(s) XXXXXX [Customer]

Conveyance Service Service Serv Serv Date Change Reason Desc Recovery Recovery Rescheduled %

Note Date Date Date Attempts Time(Days)

Change Change

Reason

No Of Services = 1919 Grand Total 14 15 13 1

Resheduled Reason Summary Totals

DA Driver Absence

DR Depot Rejection (Waste unsuitable eg:too heavy)

EPA EPA - Non-compliance

ERR Admin Error

ER Error

MST Missed service due to time constraints 1

MSW Missed service due to vehicle capacity being reached

RNA Rejected By National Accounts

SIA Serviced in advance

UTC Unable to complete scheduled day's work

VB Vehicle Breakdown 1

AOS Account On Stop

BH Bank holiday 9

CAN Container Not Available

CBC Cancelled By CustomerCC Contaminated CardboardCI Customer instructionDEL DeletionDS Daily ServiceEC Exceptional Circumstances 1NAT No Access - Third PartyNA No Access - Customer 2RA Repeat Attempt- Tried repeatedly but unable to accessRBC Requested by CustomerRC Recycling Container ContaminatedWC Weather conditions

InvoicingInvoicing

Unique ‘differentiated invoicing’ system

Tailored to customer specifications:

– Scheduled service

– Call-off collections

– Unsolicited excess waste

Block InvoicingBlock Invoicing

Site_Number Site_Name Site_Addr1 Site_Town Site_PCodeDepot Contract ModeContainer_SizeQty Docket Date Cont PeriodP10094*1*247 DURHAM UNIVERSITY SENATE HOUSE DURHAM DHI 2LL 577 682368 TW 1100 LITRES15 542587 27/12/2005 5.5 82.5P10094*1*247 DURHAM UNIVERSITY SENATE HOUSE DURHAM DHI 2LL 577 682368 TW 1100 LITRES4 542710 28/12/2005 5.5 22P10094*1*247 DURHAM UNIVERSITY SENATE HOUSE DURHAM DHI 2LL 577 682368 TW 1100 LITRES3 542883 29/12/2005 5.5 16.5P10094*1*247 DURHAM UNIVERSITY SENATE HOUSE DURHAM DHI 2LL 577 682368 TW 1100 LITRES5 543034 30/12/2005 5.5 27.5P10094*1*247 DURHAM UNIVERSITY SENATE HOUSE DURHAM DHI 2LL 577 682368 TW 1100 LITRES7 543558 03/01/2006 5.5 38.5P10094*1*247 DURHAM UNIVERSITY SENATE HOUSE DURHAM DHI 2LL 577 682368 TW 1100 LITRES2 543830 04/01/2006 5.5 11P10094*1*247 DURHAM UNIVERSITY SENATE HOUSE DURHAM DHI 2LL 577 682368 TW 1100 LITRES2 544315 05/01/2006 5.5 11P10094*1*247 DURHAM UNIVERSITY SENATE HOUSE DURHAM DHI 2LL 577 682368 TW 1100 LITRES5 544520 06/01/2006 5.5 27.5P10094*1*247 DURHAM UNIVERSITY SENATE HOUSE DURHAM DHI 2LL 577 682368 TW 1100 LITRES9 544681 09/01/2006 5.5 49.5P10094*1*247 DURHAM UNIVERSITY SENATE HOUSE DURHAM DHI 2LL 577 682368 TW 1100 LITRES3 544933 10/01/2006 5.5 16.5P10094*1*247 DURHAM UNIVERSITY SENATE HOUSE DURHAM DHI 2LL 577 682368 TW 1100 LITRES4 545099 11/01/2006 5.5 22P10094*1*247 DURHAM UNIVERSITY SENATE HOUSE DURHAM DHI 2LL 577 682368 TW 1100 LITRES3 545316 12/01/2006 5.5 16.5P10094*1*247 DURHAM UNIVERSITY SENATE HOUSE DURHAM DHI 2LL 577 682368 TW 1100 LITRES4 545521 13/01/2006 5.5 22P10094*1*247 DURHAM UNIVERSITY SENATE HOUSE DURHAM DHI 2LL 577 682368 TW 1100 LITRES18 545744 16/01/2006 5.5 99P10094*1*247 DURHAM UNIVERSITY SENATE HOUSE DURHAM DHI 2LL 577 682368 TW 1100 LITRES5 545941 17/01/2006 5.5 27.5P10094*1*247 DURHAM UNIVERSITY SENATE HOUSE DURHAM DHI 2LL 577 682368 TW 1100 LITRES6 546071 18/01/2006 5.5 33P10094*1*247 DURHAM UNIVERSITY SENATE HOUSE DURHAM DHI 2LL 577 682368 TW 1100 LITRES2 546312 19/01/2006 5.5 11P10094*1*6 DURHAM UNIVERSITY SENATE HOUSE DURHAM DHI 2LL 577 682368 TW 1100 LITRES23 62913 03/01/2006 5.5 126.5

X.D.A – In-Cab SystemX.D.A – In-Cab SystemDriver confirms service real Driver confirms service real

timetimeThe

current

touch screen

Casio

PDA

Data Capture PossibilitiesData Capture Possibilities

Driver, Crew and Daily Check Details

Daily Checks

Driving Breaks And

Breakdowns

Drivers Worksheet and Conveyance

Note Confirmation

Disposal

Information

Weight Capture

Signatures and

Proof Of

Collection

SummarySummary Revolutionary concept for service

delivery within waste industry

Safety issues are recorded on the XDA camera

Existing IT gives solid platform for development

Offers customers unique value added services.

Biffa RecyclingBiffa Recycling

Office waste paper

Cardboard

Glass

Plastic

Wood

South ShieldsSouth Shields - Flagship - Flagship

Recycling DepotRecycling Depot

‘ ‘Thin It’ Poster’Thin It’ Poster’CUT YOUR WASTE COSTS

Issues with waste collection? Email: xxxxxxxx.xxxxxxxx@xxxxx.xx.xx

In Partnership WithDurham University

UNUSED BIN SPACE COSTS YOU

MONEY

SO THIN IT BEFORE YOU

BIN IT!

Examples of Wastes Examples of Wastes HandledHandled

Confidential/security waste

Integrated toner cartridges

Paint spillage waste Small scrap metal items White asbestos waste Contaminated items (oil) Healthcare wastes Fluorescent tubes MBF lamps Oil filters Fuel filters Antifreeze

Brake fluid Aerosol waste NiCad batteries Lead acid batteries Printing ink kits Sodium bulbs U & UV tubes

Generic BenefitsGeneric Benefits Biffa owned and operated infrastructure Bespoke pricing structure Single point of contact Tailored invoicing Single transfer note Container management Data management Auditable self-regulation

ComplianceCompliance

Health & Safety

EPA Single Transfer Notes

ISO 9001/14002, EMAS

Drivers NVQ Scheme

Training

Proposal SummaryProposal Summary 100% Biffa service

Dedicated Acc. Mgr.

Keyboard monitoring & reports

Internet interaction

Block Invoice-Waste transfer note