© 2017 IBM Corporation

IBM Watson Internet of Things – Continuous Engineering

Welcome to IoT CE/CLM on Cloud

Tarik Mlahi, IBM WIoT

27-Sept-2017

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Highlights

• SaaS benefits

• SaaS editions

• Architecture

• Security

• SW Upgrades

• Managed Services

• Migration

• Subscriptions

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Get up and running fasterFaster setup, more productive!

On-premises deployment with in-house resources*

IBM CE SaaS deployment

Planning, Hardware Acquisition,

IT admin, Install, Admin skills, etc.Rollout Productive Use

Productive Use Scale up solution

Up to 3 months

Provisioning: Hours; Customization (Large/Enterprise): 2-4 weeks

Rollout

*Based on Customer Feedback (factoring in resource availability and scheduling)

• Dedicated cloud space

• Professional Tier: Single tenant

• Secure, single-tenant instance on the public internet.

• Enterprise Tier: Single-tenant Virtual Private Cloud

• Secure, Single-tenant instance connected directly to your

internal network via VPN

We host on IBM SoftLayer

Security - All solutions are single-tenant

Tenant 1

Instance 1

Tenant 2

Instance 2

Tenant 3

Instance 3

Deployment in single tenant instances with no shared application, middleware or

database services

Encryption is provided out of the box, OS security patches are applied weekly, etc.

Nightly encrypted backup data for off-site storage

Full network isolation with segmentation in all networks and isolation in Virtual

Machines.

IPSec VPN tunnel to manage data security traffic over the network

Regular audits to verify that operational security meets controls

Comply with SO/IEC 27001 and 27002 Code of Practice for Information Security

Controls (CPISC) for software and infrastructure

IBM has a worldwide security incident handling process that is monitored 24 x 7 x

365.

All data centers are highly protected with biometric access.

IBM employees receive yearly security education and are required to comply with

corporate Business Conduct Guidelines.

Our Security and Privacy practices are publically available online

• IBM Online Privacy Statement

• IBM Service Engage Security

• IBM Software Products and

Software-as-a-Service Privacy

Statement

• IBM Client Use of Cookies

with Certain IBM Software

and Services Offerings

• ISO27002 compliance

Security and Privacy are IBM top priority

Professional Service Architecture100 or under Authorized users - 50 or under Concurrent users

What is standard in Professional Service?

• This topology uses Linux for the server operating system

• The CLM Jazz applications and DB2 service are

deployed on a single server and WAS instance

• Open LDAP provides the user identity management

• Sized for small groups of up to a maximum of 50 unique

users

Added cost items include:

• Configuration Management in DNG and RQM

• IPSEC site-to-site VPN connection (Provide secure access to

resources and reliable connectivity)

• Use of customer LDAP for user authentication

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Enterprise Service Architecture:Over 100 Authorized users – over 50 Concurrent users

• The architecture uses a proven golden

topology based on DB2 and

WebSphere

• This enterprise topology uses Linux for

the server operating systems

• DB2 is used for the databases and is

hosted on a separate server

• The CE and Jazz applications are

distributed across separate servers and

WAS instances

• A reverse proxy is used to ensure

public URI stability

• IPSEC site-to-site VPN connection

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SaaS Tier Offerings (1 of 2)

Feature Professional Enterprise

SaaS Offerings

CLM, DNG, RTC, RQM, RELM, Track and Plan on Cloud

CE on Cloud (CLM, RELM, RhapsodyDM)

Security compliance

Choice of approved data centers

IPSEC site-to-site VPN connection Add on w/extra cost

SaaS hosted image set-up

Non-English Version By Request By Request

DNG & RQM Configuration Management & Global Config Mgt Add-on w/extra cost

Creation & provisioning of hosted image

Capable of integrating to in house deployed tools Via VPN add on

or by opening firewall

Setup services

Open LDAP and Dedicated directory for user authentication

Use of customer LDAP for user authentication

Customer provided URLs and certificates

SaaS Tier Offerings (2 of 2)

Feature Professional Enterprise

Infrastructure & hosted image support

Data Storage 25GB 200GB

Bandwidth 100Mbs Up to 1Gbs

Availability SLO - 99.9%

Monitoring services, metrics for capacity planning

Patch and upgrade installation

Daily back-up and recovery

Patch and upgrade installation on customer schedule

24x7 support

SW Upgrades

• Professional: 7 days customer notice for major upgrades

• Enterprise: Coordinated with the customer

• Both:

• Product upgrades and fixes are part of the base service when new product

versions are made generally available

• IBM will upgrade SaaS environment within 45 days of the release

• For minor releases, customer will be automatically upgraded

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11© 2017 IBM Corporation

CLM/CE on Cloud

IBM Software Services

SaaS and Managed Services

• Managed Services on top of SaaS:

• Data migration to the cloud (bridge to cloud)

• Configuration Management in DNG & RQM

• Global Configuration Management

• 3rd party hosting and integrations

• Co-Existence with In-House Applications for hybrid

environments

– Other Jazz applications

– Third Party applications (Git, RLIA, etc.)

– Products like Rhapsody or RPE

• Process and tools configuration Managed DevOps/CECustomized Managed Services

End of subscription

• At subscription, data migration can be provided as managed services via a

separate services contract

• Upon subscription expiration or termination, customers have 3 options:

1. Migrate their project data to an existing SoftLayer infrastructure

working directly with IBM SoftLayer for Cloud hosting

2. Receive a backup copy of the latest version of the backup data for

either archive purposes or for an on premise installation. – IBM can assist with data migration to on premise via a separate services contract

3. Data destroyed in a secure fashion

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Latest SoftLayer data center list can be found at http://www.softlayer.com/data-centers

IBM Data Centers

Benefits

1. IBM helps to migrate existing data from on-prem to cloud

2. Dual use without dual payment of OnPrem & SaaS for duration of B2C (1-3

years)

3. No penalty S&S reinstatement whether continuing on SaaS or going back On-

Prem,or continue to leverage a hybrid strategy

4. Future Year Price Protection for duration of subscription.

Bridge to Cloud (B2C)

Users Per Month (UPM) – Authorized or Concurrent

IBM SaaS provides a flexible subscription options:Concurrent: allows multiple users to share a pool of subscriptions.

SaaS usage in this model is measured by the highest number of

active users accessing the subscribed during the month.

Authorized - SaaS usage in this model is measured by the greatest

number of users who log on to the service during the calendar month.

If the customer goes over their subscribed users they are charged an

overage.

Subscription options

Track & Plan on Cloud Team Concert on Cloud DOORS Next Generation on Cloud

Quality Manager on Cloud

CE Tool Overview

RTC, RQM, DNG, CLMContributor licenses

Developer license Analyst license Quality Professionallicense

User minimum

15 (when no other subscriptions)

5 5 5

Per user per month USD

$59 Authorized$199 Concurrent

$164 Authorized$399 Concurrent

$164 Authorized$399 Concurrent

$164 Authorized$499 Concurrent

Read/Write Change Management,Report Customization

and Planning

SCM, BuildChange Management,Report customization,

Planning

Requirements Management, Change Management, Report

Customization and Planning

Test Management, Change Management, Report customization,

Planning

Read Only SCM, Build, Requirements

Management, Test Management

Requirements Management, Test

Management

SCM, Build, Test Management

SCM, Build, Requirements Management

IBM SaaS-based deployments reduce the overall implementation

time of projects

IBM provides 99.9% service-level objective (SLO) availability

IBM allows scaling up to support thousands of users

IBM monitors end-to-end services for 24x7 availability

IBM provides all infrastructure-related support, including patch

installation and optional upgrades on the customer's schedule.

Bridge to Cloud (B2C) program from on-premise to SaaS

IBM SaaS subscription provides a flexible payment options

ConclusionSoftware as a Service

Pre

-package

d

Customer makes application buying decisions. Provider makes decisions on components of the IT value stack

Application

Services

Middleware

Operating System

Servers, Storage

Network Infrastructure

$

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IoT Continuous Engineering on Cloud