Whats NewSolman7.1

What is NEW

in SAP Solution Manager 7.1SAP Active Global Support

February, 2011

What is NEW in SAP Solution Manager 7.1

SAP Active Global Support

© 2011 SAP AG. All rights reserved. 2

Disclaimer

This presentation outlines our general product direction and should not be relied on in

making a purchase decision. This presentation is not subject to your license agreement

or any other agreement with SAP. SAP has no obligation to pursue any course of

business outlined in this presentation or to develop or release any functionality

mentioned in this presentation. This presentation and SAP's strategy and possible future

developments are subject to change and may be changed by SAP at any time for any

reason without notice. This document is provided without a warranty of any kind, either

express or implied, including but not limited to, the implied warranties of

merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no

responsibility for errors or omissions in this document, except if such damages were

caused by SAP intentionally or grossly negligent.

© 2011 SAP AG. All rights reserved. 3This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Agenda – Contents

This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

SAP Solution Manager 7.1 – Strategic direction

SAP Solution Manager 7.1 – Highlights

Along the ALM Processes – More value for SAP Enterprise Support

Detailed overview

SAP Solution Manager 7.1 –

Strategic Direction


IT Process continuity and consistency

between each phase (e.g. change

management)

Improved visibility and transparency

Better collaboration between distributed IT

(Dev./Ops.), business, and partner teams

Leverages ITIL best practices

Requires manual integration and/or

customer integration

Disparate and not consistent information

for the entire life-cycle

Hinders collaboration between phases and

between business and IT

Process gaps and disruptions

How to Tackle these Challenges?With an Integrated, ITIL-based Application Lifecycle Management Approach

Plan

BuildRun

Point Solutions Integrated, ITIL-oriented ALM


SAP Solution

Manager 7.1 goes

beyond SAP

SAP Enterprise

Support provides the

perfect support model

Mobile and other devices,

e.g. PCsDatabase Hardware

SAP and non-SAP

components

Incoming sales opportunity

Sales order processing

Store data of sales process

Print Invoice

Customers have many business processes which go

beyond SAP – They need to manage this

O

T

H

E

R

Example: E2E SAP Business Process

Require-ments

Design

Deploy

Build & Test

Optimize

Operate





IT Service Management based on SAP CRM7.0 EHP1• ITIL-aligned IT Service Management and ALM Processes

• Easy extension to CRM capabilities, aligned with the release strategy of SAP Business Suite

Simplified User Interface• Fully work-center-enabled

• Change and Incident Management : Completely web-based user interface

• Test Management : New, intuitive user interface to guide testers through test execution

New Monitoring and Alerting Infrastructure• Avoid alert flooding with central infrastructure and correlation/aggregation of alerts

• Minimize TCO and “Run SAP like a Factory” with a minimum of FTEs

Seamless integration with non-SAP technologies• Test Management: HP Quality Center, HP QTP and other 3rd party test automation tools

• Incident Management: HP Service Manager, IBM Tivoli, REALTECH Infrastructure Management

• Solution Documentation : IBIS Content integration to enhance usage analysis

Extended usage rights• Single point of contact to cover the IT Service Management

Integration

Ease of Use

Efficiency

Openness

Scope


Extended Usage RightsImprovements & Benefits

Area Improvement Benefit

Scope

Extended Usage Rights

Single point of contact for IT Service

Management. SAP Solution Manager 7.1 goes

beyond SAP. SAP Enterprise Support provides

the perfect support model.

Along the ALM Processes –

More Value for SAP Enterprise Support


SAP Solution Manager 7.1Along the ALM Processes – More Value for SAP Enterprise Support

Template Management Comparison & Adjustment for template

Roll-in changes from projects

Change Control Management Quality Gate Management to control changes

Change Request Management process flexibility

New Change and Transport System mechanism

Configuration Validation and Change Analysis

Application Incident Management ITIL IT Service Management aligned

Configurable web-client user interface

Additional Service document functions

Solution Implementation New Business Blueprint modeling capability

End-to-End Business Function implementation

process

Project and Solution Reporting Enhancements

Business Process Operations BPO Dashboards with Alert Inbox

Business Process Analytics

Cross-database comparison

Job Control and Schedule Management

Solution Documentation Extended of Solution Documentation Assistant analysis scope

Reverse Business Process Documentation

Upload interface to build an initial Business Blueprint structure

Maintenance Management Maintenance Optimizer for complicated

landscapes

System Recommendations

Test Management More efficient test phase management

Test Automation Framework with 3rd party tools

Test Scope Identification & Optimization with BPCA

Upgrade Management Integration of Upgrade Dependency Analyzer

Technical Operations New Technical Monitoring and Alerting infrastructure

End User Experience Monitoring

Technical Administration and Analytics

Extended Root Cause Analysis scope

Data Volume Management work center

Custom Code Management Lifecycle Management for custom code


Solution DocumentationImprovements & Benefits


Analysis

Reverse Business Process

Documentation

Facilitate business improvements and minimize

maintenance effort by boosting you to the

highest level of standardized, transparent

solution documentation.

Openness

Initial Business Blueprint

Creation Upload Interface

Eleminate manual effort to create the initial

business blueprint, by importing existing

business process documentation.


Solution DocumentationMore Value for SAP Enterprise Support

Analysis scope of Solution Documentation Assistant

Perform analysis without predefined scope in SAP Solution Manager

Additional analysis range

• Function Module (RFC)

• non-ABAP application (Java Web Dynpro, Servlets, …)

• Additional attributes, product or a keyword can be assigned

Various analysis result formats (graphical overview, analysis chain, …)

Rich statistics content with Usage Procedure Logging (UPL) on SAP Kernel level

Reverse Business Process Documentation and RBPD content integration

Pre-defined usage rule set with RBPD content (by IBIS Prof. Thome AG) for more comprehensive

analysis

New business rule-sets, New data sources, New service portfolio, …

Upload interface to create initial structure and assign existing content

Add content and technical objects on related node tabs

• Create initial Business Blueprint structure and attributes

• Assign existing content: Project Documentation, Transaction, Configuration, Test Cases, Training Material, Business

Functions, …


Solution ImplementationImprovements & Benefits


Efficiency

E2E Implementation of

Business Functions

Faster and selective implementation of

innovation delivered with EhPs, without

disrupting your business.

Ease of Use

Enhanced Business

Blueprinting

Minimize project costs by allowing SAP and

non-SAP business process experts to visualize,

scope, and model your scenarios and

processes with a state of the art BPMN-

compliant tool.


Solution ImplementationMore Value for SAP Enterprise Support

Roadmap

Flexible service message types in Service Messages tab in Roadmap and Projects

Integration of Web Dynpro

Business Blueprint

New modeling capability based on Business Process Management Notation (BPMN) standards, and

improved usability with RCP client

Business Function

Access Business Function Prediction service in work center

End-to-End Implementation process for Business Functions

Handover to Solution

Copy scoped and non-scoped structure elements

Reporting

Incremental improvements

Lifecycle Management

Comparison & Adjustment for the entire process lifecycle, including Business Blueprint and Solution


Template ManagementImprovements & Benefits


Ease of Use

Automatic Identification of

Comparison Differences

Multi-site compliant, automatic and time-saving

identification and adoption of template

changes, minimizing investment in redundant

process development

Efficiency

Enhanced Comparison

Scope

Reduce rollout and governance effort through

comprehensive template lifecycle support for

quick, repeatable project implementation.


Template Management More Value for SAP Enterprise Support

Template Comparison and Adjustment

Industries and countries are selectable to create initial template

Project and solution are comparable and adjustable between any predecessors and successors

• Upgrade and Maintenance projects are also comparable between any predecessors and successors

• Roll in changes from the project to the original template

New selection criteria for the comparison job “SA_PROJECT_UPGRADE”

Easy identification and automatic selection of changes with icon marked in the business blueprint and

configuration views (SOLAR01 & SOLAR02)

Switch comparison node during Compare and Adjust


Test ManagementImprovements & Benefits


Ease of Use

Guidance for manual testers

Improve the efficiency of testers by guiding

them through all test activities, including

access to test cases, test systems, status

setting and incident management.

Openness

Test Automation Framework

Automatic regression tests of the entire

customer solution, including SAP and non-SAP

solutions, by integration of HP QTP and other

3rd party test automation tools.

Analysis

Test Scope Optimization with

Business Process Change

Analyzer (BPCA)

Minimize the risk of untested changes by

optimizing test scope based on

test effort and business process priority.


Test Management More Value for SAP Enterprise Support

More efficient test phase management

Business Blueprint and Test Preparation

• Re-use/copy test plan from similar template project

• Identify test plans affected by changes in projects

Test Planning

• Generate Test Package/Test Plan based on Test Case and Business Process attributes

Test Execution and Reporting

• Improved usability of Tester Work List and execution of manual test cases

• Improved integration with Service Desk

Improved traceability with Change Request Management


Smooth integration of HP QTP and other 3rd party test automation tools with Test Management

Integrated test data management and management of systems under tests (SUT)

Scheduling of automatic test execution

Accelerated repair of damaged test cases

Test scope optimization with Business Process Change Analyzer (BPCA)

Test scope optimization based on test effort and business process priority, especially for SP and EhP

deployments


Change Control ManagementImprovements & Benefits


Ease of Use

Process Flexibility

Improve end user acceptance with a flexible

web user interface, and enhances

transparency through integrated test and

quality management.

Efficiency

Dual Landscape

Synchronization Mechanism -

Retrofit

Minimize repair activities by reducing

the number of emergency and failed changes,

and preventing duplicate change effort for the

same object in a parallel landscape.

Analysis

Change Diagnostics and

Configuration Validation

Ensure business continuity and compliance by

proactively detecting and verifying changes

and their impact.


Change Control ManagementMore Value for SAP Enterprise Support

Quality Gate Management to control changes

Supports implementation & upgrade project and maintenance activities

Cross-System Object Lock mechanism

Transport risk is listed and visualized in the new user interface

Change Request Management process flexibility

New configurable web user interface

Support of multiple change documents

Easy customizable approval workflow

Increased transparency between change document and backend

Integration with Test Management and Quality Gate Management

New Change and Transport System mechanism

Dual landscape synchronization – Retrofit• Reduce duplicate effort for the same object in the parallel landscape

Change Diagnostics and Configuration Validation

Configuration Change Data Base (CCDB) to identify the changes made to managed system

Configuration Validation function to verify configuration compliance

Validation result reporting tools


Application Incident ManagementImprovements & Benefits


Integration

Integration with IT Service

Management

Complement ALM with ITIL-compliant

problem management ,

knowledge management, and

service management.

Ease of Use

New Web-Based User

Interface

Boost end user acceptance with a flexible

web user interface, including an

easy-to-enhance configuration based on

business roles.

Analysis

Additional Functions for

Service Documents and

Reporting

Speed up incident resolution and improves

exception handling processes, with powerful

search functions and graphical service level

monitoring and reporting.


Application Incident ManagementMore Value for SAP Enterprise Support

Integration with IT Service Management Processes

Follow the ITIL Best Practices in SAP Solution Manager, the SAP IT service management processes for

the comprehensive IT (not only for SAP related services)

Extensibility to more IT-related processes like financial management, requirements management,

configuration management, etc…

Configurable web client user interface

Easy to adjust and enhance to custom IT service management processes

Designing the roles and layouts specifically for the users

Additional service document functions

New searching functionality to improve the process and the speed of resolution, to reduce downtimes

Increase user acceptance of the tool with guided procedures

Use of templates makes the processors more effective

Control and analysis of exceptions to analyze IT service processes

Others

IT service management to complement the IT processes with many other ALM processes, and benefit

from their integration.

Multiple channels to report incidents like self service, SAP application, call center, testing, projects,

monitoring & alerting, etc…


Technical OperationsImprovements & Benefits


Efficiency

New Infrastructure for

Technical Monitoring and

Alerting

Enable you to “Run SAP like a Factory” with

a minimum number of FTEs by grouping and

correlating alerts in one central Alert

Inbox.

Analysis

Technical AnalyticsEnsuring system stability and add value to your

business with reporting from technical to

management level, including dashboards.

Ease of Use

Extended Root Cause

Analysis (RCA) Scope

Speed up the incident solving process, with

easy navigation and personalization in the

Root Cause Analysis work center.

Integration

Technical Administration

Minimize administration effort and

unplanned downtime by providing Work Mode

Management, an integrated IT Calendar, and

Notification Management, to react swiftly to

business-critical situations.

EfficiencyData Volume Management

Identify cost saving potential by analyzing, e.g.

data allocation and age


Technical OperationsMore Value for SAP Enterprise Support

New infrastructure for Technical Monitoring and Alerting in heterogeneous landscapes

Alert Inbox with grouping and correlation functions, to avoid alert flooding

Central, template-based infrastructure management

End User Experience Monitoring of user scenarios, integrated with Root Cause Analysis

Business Intelligence based on SAP BW and SBOP BOE & Process Integration Monitoring of PI domains


Work Mode Management, IT Calendar, Notification Management, Task Inbox

Technical Analytics

Technical Reporting (document-based, interactive and dashboard reporting)

Management Reporting (document-based, interactive and dashboard reporting)

Extended Root Cause Analysis (RCA) scope

Easy navigation and personalization in RCA work center

Support for further products (SBOP BOE XI, …)

Integrated Data Volume Management Cockpit with work center

Analysis dashboards for data allocation, age of record, Table Call, Saving Potential,…

Data Volume Management self-service


Business Process OperationsImprovements & Benefits


Ease of Use

Business Process Operations

Dashboards and Alert Inbox

Minimize customizing effort by easy

configuration to match different end user group

requirements.

Analysis

Business Process AnalyticsSupport business process improvement by

integrated benchmarking, and age structure

and trend analysis.

Efficiency

Data Consistency Toolbox Identify cost saving potential by, e.g. cross-

database comparison of SAP and non-SAP-

based systems.


Business Process OperationsMore Value for SAP Enterprise Support

Business Process Operations Dashboards with Alert Inbox

Configurable dashboards for different end user groups, based on Business Process Monitoring data

Business Process Operations Alert Inbox, to replace old transaction “DSWP”

Business Process Analytics and Business Process Improvement

Benchmarking and improvements for Business Process across organizational units

Age analysis of business document backlogs, and trend analysis

Cross Database Comparison

Easy-to-use graphical UI to set up data models, monitor the comparison and display results

Data Consistency Toolbox to check SAP and non-SAP systems

Job Control and Schedule Management

Job Control: Prevent scheduling jobs directly in the managed system. Redirects users to a request form

in SAP Solution Manager, to request jobs following an approval process.

Job Schedule Management Health Check: BW-based bar chart analysis provides top-down job

analysis. Web templates are available to view analysis data


Maintenance Management Improvements & Benefits


Ease of Use

Built-In Compatibility

Check

Improve the quality of your solution‟s

maintenance level, by recognizing

dependencies of SAP components in

heterogeneous landscapes.

Efficiency

System

Recommendations

Minimize identification effort for important SAP

Notes and country legal changes, by

automatically proposing SAP Notes relevant to

your landscape.


Maintenance Management More Value for SAP Enterprise Support

Maintenance Optimizer supports complex landscapes

Simplified user interface with easy navigation

Enhanced features

• Landscape awareness: SAP Solution Manager recognizes dependencies in complex landscape setups

• Support of Add-Ons and Java Patches

• Support of HR Legal Change and Support Packages

• Information access: Logs, PDF report, XML Stack file

System Recommendations

Comprehensive SAP note implementation recommendation with powerful delta calculation

• JAVA and ABAP correction notes

• Security-relevant notes

• performance-relevant notes

• Legal change notes

• HotNews

Integration with Change Request Management to control changes applied by System

Recommendations


Custom Code Management Improvements & Benefits

Value Improvement Benefit

Efficiency

Custom Code Lifecycle

Management and

Optimization tools -

Clonefinder

Minimize custom code governance and

maintenance and correction effort, by

optimizing the dimension of custom code and

improving the custom code lifecycle


Custom Code ManagementMore Value for SAP Enterprise Support

Custom Code Lifecycle Management

Generic and sustainable Custom Code Library as the central repository of custom objects across systems

Clonefinder to provide transparency and optimize custom code objects

Enhanced Custom Development Management cockpit features


Upgrade Management Improvements & Benefits

Value Improvement Benefit

Analysis

Upgrade Dependency

Analyzer

Ensure smooth landscape transition by

detecting dependencies and side effects early,

and providing a clear upgrade strategy with

transparent requirements.


Upgrade ManagementMore Value for SAP Enterprise Support

Integration of Upgrade Dependency Analyzer

Integration of SAP Service Marketplace tool into SAP Solution Manager

Analysis results for complete system landscape in one step, not only for system-by-system

User-specific status management, with user rating for dependency statements

Integration with other ALM Processes

Upgrade project becomes more efficient by integration with Change Control Management, Maintenance

Management, Custom Code Management.

Detailed Overview• Solution Documentation

• Solution Implementation

• Template Management

• Test Management

• Change Control Management

• Application Incident Management

• Technical Operations

• Business Process Operations

• Maintenance Management

• Custom Code management

• Upgrade Management

Detailed Overview

Solution Documentation


Solution Documentation Assistant (SDA)Scope and Benefits

Solution Documentation Assistant helps verifying and rating your business process documentation. Data

basis is the usage frequency of technical objects related to the business process structure. The usage

frequency gives transparency about potentially obsolete and clarity about mission-critical objects and is an

excellent starting point for initial documentation as well.

Scope Analysis of template, implementation and maintenance projects

Analyzes usage of technical objects like transactions, reports,

BADIs and custom developments

SQL statement analysis enables live system analysis from a

business perspective

Uses the existing SAP Solution Manager infrastructure like

system connections and technical statistical data

Benefits

Accelerates initial Solution Documentation

Enhanced solution and usage transparency

Enables simple and fast system consolidation

Standardization through comparison of business processes at

different locations

Basis for optimized test planning

Cost-efficient through automated verification of Solution

Documentation


SAP Solution Manager

Business

process

structure

Template & impl. project

Solution Documentation Assistant (SDA)Data Sources and Data Flow

EWA

SQL statement analysis BADIs

SAP

CRM

SAP

SCM

OtherOther

Maintenance projectSolution


Assistant

SAP

Solution

Landscape

Statistical records based

on transaction ST03

in managed systems

New template or

implementation project

with updated structure

SAP

ERP

= SoDocA data sources

New maintenance project

with updated structure


Enrich Business Blueprint structure with analysis results

To further enrich and complete your business blueprint structure, you can directly

assign objects from a Solution Documentation Assistant analysis to your business

blueprint (Transaction SOLAR01).

1. Open the business

blueprint and go to

the transactions tab.

2. Select „Edit“

„Assign objects from

analysis“ from the

menu

3. Select the analysis,

the logical

component(s) and

optional filters

(component, object

source, type etc.)


New data source: Usage & Procedure Logging

Until now, the Solution Documentation Assistant (SDA) always used statistical data from the

transaction ST03 in the managed system as the basis for creating usage analyses.

Now, another data source has been added – users can now select statistical usage data from

SAP kernel logs as the basis for usage analyses. Usage Procedure Logging (UPL) is a kernel

functionality to log the usage of several objects processed. This client independent information

is then transferred on a regularly basis to a BI InfoProvider. The SDA makes use of such data

to determine the usage of e.g. business scenarios, business processes and process steps .

Advantages:

High accuracy of usage analyses

due to precise statistical data

Deeper analysis insights (not only

transactions and reports, but also

function modules, form routines,

methods etc.)


What is Reverse Business Process Documentation?

Reverse Business Process Documentation (RBPD) allows the customer to

easily re-document his business processes directly from his SAP systems.

The re-documentation is done by analyzing the actual usage of the system

and is supported by comprehensive analysis content pre-delivered from SAP.


Content

SAP systemUsage analysis

Re-documentationSolution Documentation Assistant


Reverse Business Process DocumentationTo adapt business process changes along with the ALM Processes

Design: Global business process templates with standard specifications

Optimize: Verify your business process documentation before upgrades (e.g. un-used

custom code )

Difference

Discovered

Process model

Designed

Process model

Implementation

and

Configuration

Reverse Business

Process

Documentation

“Actual”

Usage

“Designed”

Usage

Adopt

Design/Build: Adjust business process

structures with local project requirements

Build/Test: Extend business process

documentation based on the actual solution

configuration (e.g. custom code, test cases )

Operate: Re-document or adjust your

business process documentation during

operations (e.g. system information )

Analysis• Execute Solution

Documentation Assistant

Identify Business Processes• Validate processes

• Re-engineer processes

Improvement Business

Processes• Implement re-engineered processes


Available on SAP Solution Manager 7.1

Functions

Analysis of function modules (Ex. banking processes)

Support of non-ABAP systems via Business

Intelligence (BI) and BI content for certain objects

(Ex. Java WebDynpro, etc…)

Graphical display of analysis, used data sources and

data flow

Running an analysis without an existing process

structure

Contents

IBIS content integration

New business rule sets

New data sources

New service portfolio

Business

Process

Repository UPL*

*Usage & Procedure Logging

Reverse Business Process DocumentationPowered by Solution Documentation Assistant



Planned Innovations

SoDocASoDocASoDocA

Active

predefined

content

Active

predefined

content

SoDocA New

Capabilities

TIME

SAP Solution Manager 7.0


Future SAP Solution

Manager release

~70% RBPD

content

migration

~80% RBPD

content

integration

Additional

Industry content

for e.g. Banking

and Retail

Transactions

& Programs

SQLs and

adopted

transactions &

programs

BADI, JAVA,

RFC, UPL,...

Additional

Industry

Content

Complex SQLs

Non integrated

content

Powered by

Solution

Documentation

Assisstent



Functional Features: Business Blueprint Enhancements

New functionalities in Release 7.1

Create a project

Create structure

Upload file

Maintain file

Upload file

Finalize business

blueprint

Create content

upload file

Program

Management

Business Process

Expert

Quality

Manager

System

Administrator

The following information can be

uploaded from external sources:

Business Blueprint Structure

Attributes

Tab Project Documentation

Tab Transaction

Tab Configuration

Tab Development

Tab Test Cases

Tab Training Material

Tab Business Functions


Maintain files

1. Open the file (e.g. via Excel)

document your business blueprint

structure for upload.

Detailed information – how to

maintain data are given in the txt

file.

Close file and save in txt format.

Detailed Overview

Solution Implementation


BusinessDevelopment

Consultant

Project

Manager

Overview Solution Implementation

Demand

SAP Service Marketplace

SAP Community Network

SAP Solution Composer

Business Function

Prediction Service

Business /Technical

Aspects

Project Administration

Implementation Content

Business Blueprint

Maintenance Optimizer

Installation Tools

Configuration

Central Template

Configuration

Business Process

Configuration

Custom Development

Documentation

Composition Environment/

Business Process

Management

Test Management

Test Management

E-learning Management

Deployment

Quality Gate

Management

Application

ConsultantTechnical

ConsultantTester


Roadmap Entry Screen and

New documentation type

Afterwards (User specific)

Before



Use Project Documentation &

Accelerators -Access ABAP or JAVA Web Dynpro Application

1. Select the ABAP Web Dynpro

2. Check the error-free embedding of ABAP Web Dynpro by clicking “Execute” button or via double-click

3. Details of the ABAP Web Dynpro should be displayed by clicking on the “Display” button



Business Blueprint for SAP and Non-SAP Users

SAP business

process expert -Non-

SAP users

SAP business

process expert -SAP

users

SAP Solution

Manager 7.1 as

the

Single Source of

Truth



New Modeling Capability for Business BlueprintKey message and working model

Key Message Modeling capabilities based on Business Process

Management Notation standards (BPMN)

Significantly increased usability and graphical

modeling

Access to various modeling content sources such as

BPR, Template, Project content

Ability to deal with Composition and SOA content

How to work with the RCP client Open existing SAP Solution Manager project in RCP

client

Enhance blueprint structure, e.g. create new process

Edit process-related contents

Transactions / Reports

General/Project Documentation

Business Process Flow Diagrams

(SOA Services)

Interactively model structure elements in RCP client

based on BPMN notation

Save and write back contents to SAP Solution

Manager

Note: Usage of new modeling capabilities require future editing

in the RCP client


SAPGUI

Business Blueprint with RCP Client


EHPEHP

Inactive Business

Functions

TimeSAP

System

Business Function Activation

active active

2. Select and activate the Business Function needed by

your business using the Switch Framework. Functionality

your business does not need will remain dormant.

Support

PackageSupport

Package

Support

Package

Support

Package

Business FunctionPossible by Combination of Regular Maintenance + Selective

Activation of Innovation

1. Always install parts of SAP Enhancement Packages combined

with Support Pack Stack as a maintenance activity with minor additional

effort and facilitated by the EHP Installer tool.


Business Function Scope UI

Retrives Business Function

Stucture in Process Structure

columne Usage will be displayed

Assign or Remove

Business Function

without process

structure assignments

Displays Business

Function

Documentation for

selected Business

Function Row

Allows you to activate

Business functions

centrally from SAP

Solution Manager

Navigates you to the

Switch Framework in

the related system

(Role-dependent)

Display additional

predefined columns like

Business Function set,

ect.

Go to Menue

Environment

Business Function Scope

for activating Business Functions centrally


Copy functionality for scoped structure elements

effects the hand over process in solution directory

1. Scenario in scope

2. Scenario out of scope



Solution Reporting Enhancements Example Test case Tab

Detailed Overview

Template Management



Template(definition of global processes,

examples for local processes)

Template Management Governance for global projects to deploy template

Solution (Execution of processes)

Project (Implementation of global and local

processes)

Global Rollout Cut Over

Compare and Adjust(Verification that all global processes

are implemented locally)


Assistant (Verification that all global processes

are executed locally)

SAP Solution Manager delivers End-to-End governance of global processes

Single source of the truth(process description and execution)


Template Project SetupIndustries and Countries in Scope

Template Packaging &Roll-out

Template Configuration

Template Business Blueprint

Template Project Preparation

Define Template Scope

Select relevant industries

Decide to which countries the template shall be rolled out to

Industries and Countries in Scope

allows for easy compilation of industry

or country specific template contents


Comparison and Adjustment for TemplateHow to retrieve the differences?

How to retrieve

the differences?

Updated Template Project /Solution


Compare & Adjust

Compare and Adjust With any predecessors and successors

Roll In via Compare & Adjust

Compare & Adjust (7.0) Compare & Adjust (7.0)

Compare & Adjust

Comparison of project and solution contents can be executed to identify differences to

any predecessors and successors.


Upgrade and Maintenance projects are covered with the new comparison scope as well.

Check-out

Ch

ec

k-i

n

Co

py

Compare & Adjust

Compare & Adjust

Compare & Adjust

Compare and Adjust Upgrade and Maintenance Projects


CompareNew selection criteria with comparison batch job

Comparison Job (SA_PROJECT_UPGRADE)

Changes to the batch job comparison allow for much more flexible identification of differences

along the whole lifecycle from BPR, template and implementation up to the solution and

upgrade / maintenance projects.

Target for flagging the changes

Selection of attributes to be copied

Predecessor / Successor Selection


Compare Identification of changes in the configuration view

Business Blueprint (SOLAR01) & Configuration View (SOLAR02)

After the comparison batch job execution the changes are flagged in the business blueprint and

configuration view for your project / solution. Any change is marked with an icon ( ) in the

structure as well as in the tabs that are affected and can be focused automatically.

Jump to Next Comparison Difference

Tab affected by a change


AdjustSwitching the comparison node

It is not only possible to select comparison nodes different from the direct predecessor in the

batch job. The selection of a different comparison node can now also be done via the new

“switch comparison node” button ( ) in the compare and adjust screen.

Switch the comparison node

Detailed Overview

Test Management


E2E Test ManagementTest Process embedded in the SAP Application Lifecycle

Business Blueprint

Test Planning

System SetupTest Execution

Deploy changes

to Production

Change Impact

Analysis

Business Blueprint

Update

Identification of

Business Processes

affected by SAP

Solution Updates

Recommendation of

business processes

for regression tests

SAP Support

Packages

SAP Legal Change

Packages

SAP Enhancement

Packages

Customizing changes

Custom Code

Interface changes

Development of

Test Cases

Test Plan setup

Compilation of Test

Packages

Assigment of

Testers

Setup of Test

System

Creation of Test

Data

Test Scope Identification

Manual tests

Automated tests

Integration

Validation

Incident

Management

Performance tests

Test status and

progress reporting

Test sign-off

Deployment of

changes through

transports from

Test to

Production

system

SAP Support

packages, Legal

Change

Packages,

Enhancement

Packages

Type of Change

SAP Solution

Update

New SAP

Solution

Implementation of

new SAP Solution

Business Blueprint Design

Solution Configuration


Test Option 1

Business Blueprint

Test Planning

Test System SetupTest Execution

Change

Deployment

Change Impact AnalysisSAP Solution

Update

New SAP

Solution

Test Scope IdentificationType of Change

Test Option 2

Test Option 3

SAP Quality Center by HP

new

Test Workbench

Work Center TM

SAP Solution Manager 7.0 SAP Solution Manager 7.1


new

Quality Manager, ReqPro, ...

Business Blueprint

BPCA

SAP TAO

advancedadvanced

E2E Test ManagementTest Options for functional testing of SAP-centric business processes

HP QTP and other 3rd party tools

Test Management – Change Impact Analysis

Change Impact Analysis using BPCA of SAP Solution Manager


Business Process Change AnalyzerApproach

Change Impact Analysis Test Planning Test ExecutionSAP

Solution

Update

Identification of business

processes affected by

change

Risk-based Test

Recommendation

Test Case review

and creation of

missing test cases

Test Plan

generation

Regression Tests

Manual Tests

Automated Tests

Approach

SAP Solution updates occur frequently

SAP triggered: Support Packages, Enhancement Packages

Customer triggered: Customizing changes, Custom code development

Customer Pain Point

Which business processes are affected by planned changes?


Business Process Change Analyzer

Order to Cash

Sales Order

Delivery

Goods Issue

Billing

Preparation Execution of mission-critical

business processes by Business UserTrace Result:

Technical Bill of Material (TBOM)

Code: Function modules, …

UI: Dynpro 1000, …

Tables: Customizing, Master Data

Change Impact Analysis

“Which critical Business Processes

will be affected by planned changes?”

Planned Changes

Customizing changes

Custom code

Business Function activation

SP and EhP deployment

Order to Cash

Sales Order code change

Delivery

Goods Issue UI change

Billing

Procure to Pay

Create PO customizing change


Risk-based Test Scope

“Can I get a recommendation

for regression tests?”


Identification of business processes impacted by

software changes

Support decision making whether planned change shall

be executed

Automatic test plan generation (Test Option 1)


Business Process Change AnalyzerSAP Solution Manager 7.1 SP01

Example: Deployment of EhP 4 for SAP ERP

DEV TST PRD


Test Recommendation

SP / EhP

Identification of impacted

business processes

BPCA Use Case 4: SP / EhP Deployment and Test Scope Optimization

Generation of Test Plan with risk-based test scope

SAP Support Package / Enhancement Package Deployment

Example

new



Business Process Change Analyzer Test Scope Optimization for SAP Support Packages and EhPs

Key Message

Optimization, i.e. identification of test cases based on # changed SAP objects and test effort

Approach: changed SAP objects should be tested at least once

Not all affected process steps have to be included in the regression test

100% Test coverage reached

96% Test coverage selected by Change Manager

Ranking of impacted

Process Steps

new



Precise insight

Identification of critical business processes

affected by planned change events

Improved handling of change events

Support for customer‟s change committee

to decide on SPs, EhPs or Custom

triggered changes for SAP production

systems

Risk-based Test Planning

Recommendation for subsequent

regression tests

Customer Benefits

Test Option 1

SAP Solution Manager test management and integrated partner and 3rd

party products


E2E Test ManagementCapabilities of Test Option 1 with SAP Solution Manager 7.1

Extended functionality of BPCA for risk-based test scope identification

Improved usability for manual testers

Smooth integration of 3rd party test automation tools with SAP Solution Manager

Business Blueprint

Test Planning


Change

Deployment


Update

New SAP

Solution

Business Blueprint

Business Process

Change Analyzer

(BPCA)

Test Workbench Test Workbench

- manual Tests

- automated Tests

SAP TDMS

Test Planning

eCATT

Test Workbench

Work Center

BW Reporting

Integrated Partner Reporting

Certified Interface

Test Status Reporting

Test case design

Test system assignment

Test data assignment


Test Case Setup

other 3rd party test automation tools


Test Execution

HP QTP


Test Data Provisioning

GOAL with SAP Solution Manager 7.1:



Implementation

Project 2

Implementation Project 2

Business Blueprint and Test Preparation Re-use / Copy of Test Plan

Re-use of

Blueprint &

Configuration

Content

including Test

Cases

Re-use of

Test Content

Test Scope

Tester Assignment

Test Sequences

Template Project

Template Test Plan

Implementation Project 1

2

Test Plan 1 Test Plan 2New

Template

Template



Test PlanningAdditional Test Plan / Test Package attributes

Typical Problem:

Project delay causes less time for testing

Available Resources can not cover the planned test scope

Tester may not have clear indication about time line and

priority of the assigned tests

Expected Test Effort

per Test Case

Planned Start and End Date for

Test Plan and/or Test Package

Priority of Test Package


Test Workbench

Test ManagementImproved traceability with Change Request Management

Request for

Change

Ch

an

ge

Re

qu

es

t M

an

ag

em

en

t

Change

ManagerDeveloper

Tester

IT Operator

Test

Coordinator

Change

Transaction

Test Coordinator assigns

related Test Plans or

Test Packages to Change

Transaction, in which context

it is then available for execution

and reporting for test results

Te

st M

an

ag

em

en

t

Tester can access

assigned Test

Package(s) also via

Change Transaction

Benefit:• Allows to manage larger changes that need involvement of several testers

• Improved traceability including test execution and results


Manual Test Executionwith SAP Solution Manager 7.1

Tester Worklist

Test Script Start of Business Transaction Test result documentationTest Status and

Incident




Tester Worklist: end-user environment to view and start test execution

Test Cases ready for execution

Test Packages

assigned to Tester




Start of business

transaction in

assigned test system

Copy of test script to

record test results

Test Status

Actual test effort –

recorded from execution

Change history

Space to upload results,

e.g. screenshots

Integrated incident

management (Service

Desk, SAP CRM 7.0)

Additional documents for entire

Test Package to inform users

about environment and test data



Test Execution and ReportingIntegration Test Management with Service Desk

IncidentIncludes test related context information

in section Related Test Case

affected Transaction / Executable

in System under Test (SUT)

Related project or solution

Test Package

Test Status screen

Test Case description

Involved roles

• Support

• Developer

Benefit:

Less effort and quicker resolution for test related messages


FUNCTIONALITY

1. Integration of design time of 3rd party test tool through certified interfaces, test data planning and

assignment of System under Test

2. Scheduling of execution of unattended automated tests – also for remote locations

3. Integration of status and progress reporting between SAP Solution Manager and 3rd party tools

4. Change Impact Analysis and Workflow to trigger repair activities for damaged test cases

Test Automation Frameworkprovided with SAP Solution Manager 7.1

Business Blueprint

Business Process

Change Analyzer

(BPCA)

Test Workbench Test Workbench

- manual Tests

- automated Tests

SAP TDMS

Test Planning

eCATT

Test Workbench

Work Center

BW Reporting

Integrated Partner Reporting

Certified Interface

Test Status Reporting

Test case design

Test system assignment

Test data assignment


Test Case Setup

other 3rd party test automation tools


Test Execution

HP QTP


Test Data Provisioning



Test ScriptBusiness Processes

…

eCATT

QTP

System DataTest Data

Seamless creation of automated test cases from SAP Solution Manager business process

hierarchy with 3rd party test automation application.

SAP Solution Manager provides Test Data and System Landscape to auto Test Case

SAP provides 2 interfaces to link SAP Solution Manager (Test Management) and 3rd Party

Test Automation applications. 3rd party vendors can receive an SAP certification.

Test Automation Framework(1) Definition of automated Tests and assignment to Processes

Test Configuration

other 3rd party test

automation tools



Test Automation Framework(2) Scheduling of unattended automated tests

Scheduling Unattended Test Execution Analysis

Test System Landscape (SAP ERP, SAP CRM, …)

Scheduling of

unattended automated

tests in local or remote

locations

Test Engineer - Location 1

Test PCs - Location 2 Test result analysis

Unattended execution of

automated test on Test PCs

Notification about test

execution status and

subsequent failure analysis

Business Analysist



Test Automation Framework(3) Integrated Test Status and Progress Reporting

Multiple reporting options for Test Coordinators, Test Engineers, Testers and Project Manager

Management of Test Plans: Completeness and gap reports for included test cases

Test status and trend reports to monitor progress of test activities and problem solving

Drilldown from test status reports to 3rd party test tool logs and dashboards



Software changes of SAP Solutions can damage automated test cases fast repair required

Workflow to request repair activities (from test executor to Test Engineer)

Environment for test engineer to access the log, re-run the test and display/edit the test script

Change Impact Analysis (SAP Solution Manager BPCA) integrated into test case

maintenance

Test Automation Framework(4) Accelerated repair of damaged tests



Test Automation FrameworkWorkflow & Analysis for accelerated repair of damaged tests

Tester

Test

Engineer

1. Requests repair activity after

failed test case execution

5. Performs Re-Test

6. Confirms successful repair

Test Case

Error

Message2. Receives message in Damaged Test Case Worklist

3. Analyses and repairs the test case

Central environment for analysis and repair

4. Requests Re-Testing

Notification

for Re-TestRun

test

case

Edit

test

script

Run

change

analysis

View

logs…

Complete

information on

execution context


Test Automation Frameworkwith SAP Solution Manager 7.1 using Test Option 1

Customer Benefits

Test Coverage

More business processes can be tested

in a testing cycle

Defects are caught earlier in test system

before they move to production system

Flexibility

Costs

Save cost by engaging less manual

testers

Fast Return on Investments

Accelerated Approach

Customers can choose their test

automation tool of choice

All major vendors support the certified

interfaces with SAP Solution Manager

Workflow and analysis functions speed

of the identification and repair of

damaged test case

Test Option 2

SAP Solution Manager, Adapter, SAP Quality Center by HP, SAP TAO


E2E Test ManagementCapabilities of Test Option 2 with SAP Solution Manager 7.1

Quality Center

Test requirements

Test planning

Solution Manager

Business Blueprint

Solution Manager


Quality Center

Quality Center

SAP TAO

Accelerated test case generation and maintenance

SAP TDMS

Setup of lean

test systems

Identification of

business processes

affected by code /

customizing changes

Setup of business

process hierarchy

Business requirements

Test Lab

Defect management

Business Process Tests

Quick Test Pro

LoadRunner

Performance Tests

Test Option 2

Business Blueprint

Test Planning


Change

Deployment


Update

New SAP

Solution


Approaches for Test Automation3 generations of test automation approaches

Library or pre-built test

components for SAP applications

Automatically creates components

Eliminates record/replay activities

Fast and convenient way to create

test cases

Greatly reduces test case

maintenance cost

Quick ROI, within 2-3 test cycles

1st Generation “Record and Replay”

Tools: HP QuickTest Pro

(QTP)

2nd Generation “Business Process”

Tools: Business Process Testing

(BPT)

3rd Generation “Test Acceleration”

Tools: SAP Test Acceleration

and Optimization

(SAP TAO)

Allows parameterization

Could be run in an unattended

fashion

×Lot of effort to record a script

×A lot of duplication of activities

×High degree of ongoing

maintenance

×Skilled Quality Engineers

Modularization of test cases leading to

lesser maintenance

Reduced development time of test cases

×Still had to record test scripts

×Maintenance at script level still required

×Skilled Quality Engineers required

Testing Effort and Risk


Test Automation with SAP TAO

Execution

Changing the testing paradigm from manual

testing to „Testing by Composition“

Reducing costs and risks for testing after SAP

solution updates

Automatic generation of test components for

SAP business processes via SAP TAO

Semi-automatic composition of automated test

cases via SAP TAO and SAP Quality Center

Streamlined repair of damaged test cases

Approach

Mission

Customer Benefits

1. Reduced effort for

maintaining automated

business process tests

2. Reduced risk due to better

testing coverage

3. Increased capacity to

absorb /manage change

4. High process efficiency

through tight integration

with SAP Quality Center

and SAP Solution

Manager

Generate test components

Compose automated tests Repair of damaged test cases


Initial setup Change event

Customer SAP Landscape (SAP ERP, …)

Test Case Management, Test Planning , Test Execution and Reporting


Test Automation with SAP TAOTest Case Composition

Draft Test Case composed

out of Test Components with

parameters for all input fields

Easy creation of new

automated Test Case by

Business Analyst via execution

of business transaction

Test Case refinement

Test Components for each

SAPGUI subscreen with

parameters for all fields

File with Test Data for each

input parameter

Flexibilization of automated test case to finalize test case, e.g. additional

validation checks

Consolidation of automated tests for better performance

Business

Analyst

Test Engineer

SAP TAO Process Flow Analyzer SAP Quality Center by HP

upload


SAP TAO Change ManagementUpdate of damaged Test Cases after SW Change of SAP Solution

SAP Business Process

Test components

generated by SAP

TAO for each

screen

Test components

stored in QC - BPT

SAP QC – Business Components

SAP QC – Test Plan

Automated test cases

composed via

SAP TAO-generated

test components

BC1

BC2

BC3

…

Test Cases

Test Case 1

Test Case 2

Test Case 3

Test Case 4

…

SAPGUI based

SAP transaction

SAP TAO generated test components

SAP TAO composed test cases


SAP TAO Change ManagementUpdate of damaged Test Cases after SW Change of SAP Solution

SAP Business Process

BC1

BC2

BC3

…

Test Case 1

Test Case 2

Test Case 3

Test Case 4

…

Software Change changed

Identification of impacted Test Cases

Test Engineer or BPCA

1

2

3

Regeneration of Business Components

Consolidation of Test Cases

4 Execution of updated Test Cases

Test components

generated by SAP

TAO for each

screen

Test components

stored in QC - BPT

SAP QC – Business Components

SAP QC – Test Plan

Automated test cases

composed via

SAP TAO-generated

test components


SAP TAO

Customer Benefits

Test Coverage

More business processes can be tested

in a testing cycle

Defects are caught earlier in test system

before they move to production system

Accelerated Approach

Fast, convenient and semi-automatic

way to generate automated test cases

Simple, easy and streamlined

approach for maintenance of test cases

Costs

Save cost by engaging less manual

testers

Fast ROI with in 2-3 test cycles

Tangible Benefits

Up to 40% reduction in testing effort.

Up to 30% savings in maintenance of

test cases

Test Option 3

SAP Solution Manager, Connector, IBM Rational


Test Option 3 New Quality Management option for SAP and IBM customers

SAP Solution Manager Connector

for IBM Rational

Business Blueprint

Project Reporting

Incident Management

Requirements Management

Quality Management

Change/Defect Management

Functional View

Import SAP Solution Manager Business

Blueprint into Rational Quality Manager &

RequisitePro

Update test results into SAP Solution

Manager

Integrate with SAP Service Desk

Customer Benefits

Allows customers to combine SAP & IBM best

practices & standards

Combine SAP Solution Manager life-cycle

management capabilities with IBM Rational„s

integrated governance and quality management

capabilities

Enables End to end business process testing

Aligns enterprise architecture and requirements with

SAP-centric Solutions



Detailed Overview

Change Control Management


Challenges of change management for software solution

Development

Landscape

Quality

Landscape

Production

Landscape

Transport Transport

Multiple

Development

Workbenches

PI 7.1QAS System

NW

Portal 7.0QAS System

ECC 6.0QAS System

PI 7.1Dev System

NW

Portal 7.0Dev System

ECC 6.0Dev System

PI 7.1PRD System

NW

Portal 7.0PRD System

ECC 6.0PRD System

FIX

FIX

FIX

Distributed and unclear

responsibilities

Heterogeneous and non

integrated change management

procedures

Insufficient testing procedures

and testing automation

Insufficient signoff procedures

and quality gate management

Ability to control quality (e.g. concurrent maintenance and project

activity)

Lack of capacity planning

How to bring all operational units across all organizations to

one integrated and consistent quality process ?

QG QG


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Quality Gate Management


Change Request Management

Change

Diagnostics

Configuration

Validation

Change & Transport System

Managed Systems

Organize

Change Control

Organize

Transports

centrally

Organize

Transports

for one

application

Change Control ManagementEnables one consistent quality process



Quality Gate ManagementEnsure via standardized quality gates from new implementation to minor changes

Project and Quality Gate Calendar

Project Schedules

Quality Gate Maintenance with SoD

(Segregation of Duties)


Quality Gate Management Supports Implementation and Maintenance projects

Maintenance Project

Implementation & Upgrade Project


Quality Gate ManagementHow risks cause impact for a chosen project

Transport Risks listed

taking into account the

phase of the project

Transport Risk

visualized in the

System Landscape

Graphic



Change Request Management embedded in Application

Lifecycle Management

ALM Capabilities

Technical Infrastructure

Transport Management System Enhanced Change & Transport System

IT Service Management Quality Gate Management Test ManagementProject & Solution

Directories

Job Scheduling

Management

Change Request

Management


Request for

Change

Service

Desk

Message

DEV

QAS

PRD

Controlled transports

Controlled transports

Serv

ice D

esk

Ch

an

ge R

eq

uest

Man

ag

em

en

t

Change

Transaction

Feedback

Requester

Service

Desk

Employee

Change

Manager

Developer

Tester

IT Operator

System

Recommendations


Change Request ManagementIntegrated in one change and transport process

New standard process for “Request for Change” New status for validation of Request for Change by change manager

Approval procedure with SAP Workflow integration

New status while Request for Change is being implemented

Possibility to extend the scope of a Request for Change while in Implementation

New

Change

Document

Change ManagerRequester Change Manager

Create

Request for

Change

Handover to

Development

Add System

Details

Approve

Request for

Change

Validate

Request for

Change

mult. Approvers

Notification

via

Workflow

Scope Extension



New Features in Change Request ManagementNew User Interface

State of the art, modern user

interface leveraging Web 2.0

paradigms

Based on CRM Web Client UI

Framework

Simple information and

navigation architecture to

facilitate finding, reviewing and

editing of information

Broad personalization capabilities

across all software areas to let

the user decide how he works

best


Request for ChangeOverview


Maintenance ProjectOverview


Change Request ManagementSupport of multiple change documents

New “Request for Change” supports multiple change documents

Add Scope Item

Define Change

Category &

IBase

Definition of Request for Change scope is done via scope assignment block

All kinds of change documents can be combined without restriction

Scope assignment block gives instant overview about all change documents and their status



Change Request ManagementEasy customizable approval workflow

Support for easy customizable approval procedure

Process flow for Request for Change approval is easy customizable

Approval procedure determination via rules framework

Integration to SAP Workflow: approvers can be informed via workflow item


Change Request ManagementTransport & Task Overview

Central access to transport relevant functions

Overview about

all related tasks

Direct access

to transport

logs

Information

about critical

transport

objects or

conflicts

Enhanced transparency for transport requests

List of all related transports and tasks of a change document

Detailed information about status, owner and much more

Display details about

transport of copies


Change Request ManagementEnhanced Logging Information

Increased transparency between backend and change document

New Assignment Block „Application Log“

Overview about executed backend & task list actions

Detailed information about each action (Parameters, Messages) easily accessable



Change Request ManagementIntegration with Test Management and Quality Gate Management

Integration to Test Management Assign test packages and test

plans to Requests for Change

and change documents

Access test packages directly via

Requests for Change and change

documents

Integration to Quality Gate Management Use Change Request

Management in combination with


• Define quality gates

• Approve & control with Change

Request Management

Test Workbench

Request for Change / Documents

Quality Gate Management Change Request Management


Change Request ManagementEnhanced Retrofit functionality

Detection of technical sequence dependencies

Detection of same objects to be retrofitted in which order

Advanced Control of Retrofit Sequence

Additional Features

Enhanced Logging of Messages

Access to TMS Alert Viewer

Access to BC-Sets

Comparison of compatible objects before retrofitting

Various Customizing Possibilities

Implementation of Customer Specific Requirements via Standard SAP BADIs

Better object support with Retrofit in Change Request Management

Automatic Import for Objects of Transport Request into the Retrofit System(Support of 100% of transportable objects!)

Automatic Categorization of Objects (Auto Import, Retrofit and Manual)

Set status also on Object Level, not only on transport request level

Possibility to perform retrofit on object level

Implementation Projects

Maintenance Projects in Cycles

DEV TST

Con QAS PRD


Configuration Validation and Change DiagnosticsTo identify technical changes should happen or have happened

Configuration Validation Change Diagnostics

Managed Systems

Java System

ABAP System

ABAP

Extractors

Java

Extractors

Data

Collection

OS/DB

OS/DB

E2E Change

Diagnostics

BI

Reporting

….

Reference SystemsCompared Systems

Existing System

(CCDB)

Target System

(DB Table)Existing Systems

(CCDB)

copy

filter

maintain

compare

compare

1

2



Change DiagnosticsInfrastructure

Managed System

Configuration and Change Database

( CCDB )

ABAP based

installations

Solution Tool

Plugins (ST-A/PI)

Non-ABAP based

installations

Diagnostics

Agents Extractor Framework

Once a day

InfoCube: 0SMD_CA02

E2E Change Analysis II

Extractor Framework

(EFWK)

Hourly

BI Reporting

Drilldown

navigation

Solution

Manager

Diagnostics -

Change

Reporting

E2E Change Analysis – Top-Down View on Changes

The extraction of the

data is scheduled as

soon as a “Root

Cause Analysis Set

Up” has been

performed for a

system.



Change Configuration Data Base (CCDB)Content Overview of a ABAP system

Software Configuration

ABAP Instance Parameter

Database Configuration

Operating System Configuration

Business Warehouse Configuration

RFC Destinations Configuration

System Change Option Configuration

Security Configuration

Critical user authorizations


Configuration ValidationThe idea behind it

A reporting to understand how homogeneous the configuration of systems is

Use centrally stored configuration data in Solution Manager to do a validation

of a large number of systems using a sub set of the collected configuration data

Typical questions are:

All systems on a certain OS level or DB level?

Template configuration (SAP or DB parameter) applied on all systems?

No kernel older than 6 month on all systems?

Security policy settings applied? Security defaults in place?

Have certain transports arrvied in the systems?

System 1 System 2 System 3 System 4 System N

..



Configuration ValidationOperators and Target Systems in SAP Solution Manger 7.1

In Solution Manager 7.1 all rules are transparent and no rules are hardcoded

Operators available for all types of Config Stores: property, table, text, and xml

Operators comprise the rule used for validation for a Config Item



Reporting UI

For a validation report it is necessary to

select: Reference System

Comparison Systems (Comparison List)

Validation Template

Number of rows displaying in reporting

Run report with or without showing the BW

query pop-up

Or via BW query pop-up (if needed) Data Range for Transports

Or Config Stores to be validated

Reference System

Comparison Systems (Comparison List)

Save selections Save selections into the Reporting Directory



Reporting Examples

As a flat list

Shows all Config Items at once Shows only non-compliant Config

Items first


Detailed Overview

Application Incident management


New Features in Application Incident ManagementPreview for next SAP Solution Manager Release

New web user interface and improved usability

Introduction of problem management to setup an ITIL-verified process

Extensibility with SAP CRM 7.0 Service or SAP ERP functions

Enhanced search capabilities (incl. full text search) and improved

knowledge management

Template Support

Improved SLA functionalities (e.g. escalation functionalities)

Additional inbound channels (interaction center, e-mail)

New reporting capabilities (interactive reports, ITSM predefined BI

queries, ITSM dashboard)

SAP collaboration support – guided procedure / wizard

Additional ALM integration to test management, business processes of

projects or solutions

API for mobile applications

Usage rights extended to customer solution* and full scalability beyond

customer solution IT-wide usage enablement through multilevel

categorization (not limited to SAP components)

*) F

or

SA

P E

nte

rprise S

upp

ort

and

PS

LE

- Some components may require additional licenses -



SAP IT Service Management on SAP Solution Manager Integrated IT Support Processes

IT Service Management

Event

Management

Incident

Management

Impact

Analysis

Problem

Management

Maintenance

Management

Change

Management

Test

ManagementDeployment

Management

Knowledge

Management

Application Lifecycle Management

ITSM perfectly complements ALM. Both are ready for seamless and immediate consumption on SAP Solution Manager.


Application Incident Management SAP Solution Manager specific ALM integration

Root Cause

Analysis

Forward to SAP

Support

Update docu-

mentation

ALM complements

Create incident

Search for solutions

Assign /Create

Problem ticket

Provide solution

Close incident

ITSM on SAP Solution Manager 7.1

Incident

Management

Auto–Incident(Alerts, BpMon)

Search SAP Notes

Forward to SAP

Partner

Monitor change

execution

Benefits

Faster resolution !!

Higher quality

through…

One ticket platform for multiple

ALM & ITSM processes

Embedded Support in SAP

Frontends

Auto Dispatch based on user

or system data

Integration in Business

process documentation

Additional SAP search

sources & analysis tools

Seamless integration with

SAP Backbone reduced

resolving time

Consistent process

documentation

Preconfigured Incident

Management process

System context

Test defects

Business

Process issues


Application Incident Management Integration infrastructure

Connectivity to SAP

managed system frontends

Projects

SAP CRM 7.0

IT Service Mgmt

1:n SAP Solution

Manager Service

Desk

3rd party Help Desk

ERP, SCM,…

SAP Global

Support

Backbone

&

Partner

Ecosystem

Service Desk

Interface

Monitoring &

Alerting

Change

ManagementTest Management

Root Cause AnalysisInteroperability

with ALM processes

SAP

Collaboration

Customer

Incident &

Service

Request

Management

Service Level

Management

Installed-Base

& Object

Management

Knowledge

Management

Change

Management

Problem

Management



Application Incident Management integrated withSAP Collaboration

The Assignment Block „SAP Collaboration“ is used to create SAP support messages.

It guides the user through several steps where at the end the incident / problem will create

a corresponding message in SAP Support Backbone.

All the further communication with SAP can be done here

Before sending a message to SAP we recommend to search in the SAP xSearch, which is

search over all known SAP sources, such as SAP notes, SAP library, SAP SDN, etc.


Application Incident Management integrated with3rd party interface

If the 3rd party Web Service interface is activated to connect SAP Solution Manager

to another Help Desk system, in this Assignment Block the synchronization per

incident would be managed.

It is possible to be connected with multiple 3rd party systems

You can trigger manual actions, such as synchronize, send message, etc. here


Following SAP Frontends

are supported:

SAP GUI

SAP Netweaver

Business Client

SAP Portal

SAP CRM WebClient

Application Incident Management integrated withSAP system frontends

The SAP Frontends have an preconfigured integration into the Application Incident Management of SAP Solution Manager .The user of SAP solutions can create incidents out of their current transaction. The incident will be enriched automatically with system information (e.g. User, Support Package level, transaction, etc.)The SAP component is auto-assigned based on the transaction from where the user creates the incident.



Application Incident Management integrated withSolution Documentation

In the Assignment Block „Projects“ it is possible to assign any process /

process step based on the Solution documentation (in transaction solar01).

Multiple assignments are possible.

If an incident was reported out of the Business Blueprint, the process

assignment is automatically done.

You can e.g. display all incidents based on Business process search


Application Incident Management integrated with Test Defect Management

Find detailed information about the the related test case if the incident was created

out of SAP Solution Manager Test Management in case of an test defect.

Use the Incident Management search to find all incidents related to an Testplan.


Application Incident Management integrated withBusiness Process Monitoring Alerts

The Assignment Block shows the relevant Project or Solution and the process in

which the Business Process Monitoring has detected an alert. Those alerts can

automatically trigger to create an incident message.

In this AB it is possible to identify which Business process is affected and if you

show the alert you will get further details of the monitoring alert.


Highly configurable web-client user interfaceBusiness Roles

Architected for different user types to define the layout

Easy consumption through predefined business user roles for IT Service

Management

SAP Solution

Manager

Professional

Processing

incidents/ problems

/changes

IT Service

Requestor

Entering and

tracking of

incidents

IT Service Desk*

Central interface to

assist end-users in

Call Center

* SAP CRM ITSM pricelist product


Highly configurable web-client user interfacePersonalizing the User Interface

General Settings

Date and time format

Enabling the UI Configuration

Enable Favorites

Dropdown Listbox settings

Personalize Layout

Navigation Bar (Direct Link Groups)

Layout (Skin, Text Size)

Home Page Set-up

Application Links

Widgets

Web Links

Personalize User Data

Password settings

User Information

More Information : Online Documentation


http://help.sap.com/saphelp_crm70/helpdata/en/c2/e9753fe8b846cf97a0d9e22b538994/frameset.htm


Application Incident ManagementNew Features in the processor UI

In the Incident (Service

Request) Details

you can document

who has reported the

issue and who is

responsible for it

the processing status

SLA dates

the impact, urgency,

priority and multiple

categories

textual descriptions of

diverse text types

which objects are

affected

whether the incident is

assigned to a

problem, request for

change, or knowledge

article

In the incident you have

access to

Dispatch

Auto Complete

Find Related

Problems

Find Knowledge

Articles

Unlock

Send E-Mail

Print / Print Preview

You can create an incident ‚from

scratch„ or from a template.

You can copy an existing incident

You can create follow-up transactions

from the incident, for example, a

problem or a change request


Application Incident ManagementNew Features in the processor UI (2)

In the incident document, you have access to

detailed information such as SAP Attributes and Collaboration activities

Related knowledge articles and further related

transactions

Attachments and notes (correspondence, SAP Notes)

ALM process integration (Testcase defects, Alerts,)

Information about related Business processes

Date and duration information

Time recording

Organizational data and parties involved

Change history and processing log

3rd party Help Desk interfaces

etc…


Application Incident ManagementProblem Overview

Nearly all functions as described for the Incident also apply to the problem.Not included in the problem are: • Unlock• Find Related Problem• Process Flow of Service

RequestIn addition to incident functions, the problem offers:• Related Incidents

assignment block to bundle incidents

• Pricing, shipping and billing assignment blocks

A problem is an incident to which one or more incidents are assigned and locked. When many

incidents are locked to a problem, users process only that problem rather than processing

multiple incidents individually.


Application Incident Management Overview- Process

End User Self

Service

Receive

Search

Forward

Provide Solution

Analytics

SAP solutions

Incident & Problem Management

Dispatch

Analyze

3rd party Help Desk

& Mobile App

Phone & E-Mail

ALM Process (Test,

Implementation,

Alert,etc.)

SAP Support

Request for Change

3rd party Help Desk

Tasks

Knowledge Article

Incident inbound channels Incident/Problem follow-ups



New Application Incident Management functionalitySLA Determination and Date Calculation

Service and response profiles can be assigned to several SLA-relevant

objects, such as contracts, products, objects, installed bases, and sold-to

parties.

In the Incident, the service and response profiles can be flexibly determined

from these objects based on a determination procedure.

Dates like “To Do By“ can be automatically calculated based on the service

and response profile information.


New Application Incident Management functionality SLA Alerts & Escalation

Definition of Service times

Definition of IRT and MPT times based on

priorities

Maintain SLA relevant Status

Automatic Recalculation of IRT/ MPT in

case of Status- or Priority changes

Percentage of left over time of reaction

and processing time

Definition of percentage level which is

setting an additional escalation status

Escalation triggers notification to an

Business Partner (to specified which?).


New Application Incident Management functionality Functions Based on Multilevel Categorization

The incident / problem can be categorized on multiple levels with several

categorization blocks.

To “auto complete“ a Incident, the processor needs to select a categorization

and the system can then find and copy a template which was assigned to this

categorization

Problems with the same categorization as entered in the Incident can be

proposed by the system when choosing “Find Related Problems“

Knowledge articles with the same categorization as entered in the Incident can

be proposed by the system when choosing “Find Knowledge Articles“


New Application Incident Management functionality Solution Categorization

Solution categories are used to classify

problems, for example, as known error or

problem caused by change.

The solution categorization can be set

after a final solution has been found. It

has mainly reporting benefits to analyze

the efficiency of the Problem

Management.



New Application Incident Management functionality Dispatch

Dispatching allows to assign a incident / problem to another employee or

service team based on flexibly definable rules, for example if a help-desk

agent cannot solve an issue remotely and wants to dispatch the incident to

the 2nd level support.

Rules for dispatching are set up in the Rule Modeler.


New Application Incident Management functionality Knowledge Article Integration

Knowledge Articles assignment block: Search for relevant knowledge articles via F4

help

Find knowledge articles (from the “More“ button on header level): Proposes

knowledge articles which have the same categorization as the Incident

Suggest knowledge articles (from the Knowledge Articles assignment block):

Proposes knowledge articles which are assigned to a category in the categorization

schema

To help process the Incident, the processor can search for knowledge articles in

the Incident:


New Application Incident Management functionality Durations

The system can automatically calculate the duration of a Incident.

Per default, two duration types are delivered:

Work duration: Calculates the time a transaction was in work, but not in status “Customer Action“

Total duration: Calculates the total time it took to complete the transaction

You can display durations in the Dates assignment block as well as in the Service Level

Agreement assignment block.


New Application Incident Management functionality Follow-Up Transactions and Scheduled Actions

You can configure the system so that you can create all sorts of transactions

as follow-up of a Incident, for example a Request for Change:

You can schedule and execute actions in the Incident:


New Application Incident Management functionality Related Transactions

In the Related Transactions assignment block,

the system automatically updates links to transactions which are related to

the Incident processing, e.g. the Interaction Record, a service contract, or a

knowledge article which was created as follow-up of the Incident

you can manually add any further transactions which are relevant for the

Incident to refer to them


New Application Incident Management functionality Display Object Relationships

If object relationships exist for an object entered on the Incident„s header,

you can display the relationships from the Incident.


New Application Incident Management functionality Processing Log

The processing log provides a consolidated audit trail of changes made to a

transaction

Various log types are available for selection

One type can be defaulted for viewing

Changes to fields can be logged selectively


New Application Incident Management functionality Time Recording

Time Recording enables fast and easy entry of time spent working on a

incident or problem:

Time record details can contain: Actual duration, employee responsible, service

product quantity, service type, valuation type, etc.

Typically the user only needs to enter the actual duration and start time

If you have SAP CRM Service Confirmation Management activated, the system automatically creates a

service confirmation item per entered time record



New Application Incident Management functionality Attachments

The Attachment Assignment Block offers to upload any document from your hard

disk or to link to existing documents in the content of the Knowledge Database

Any changes on attachments are saved in versions.

It is possible to check in /check out documents of the attachment AB.

A where used list shows all related documents where the attachment is linked to.



New Application Incident Management functionality Text Management

Better overview about text log history

Use text templates (personnel or system templates)

Maintain own text templates(personnel or system templates)

Use filter to focus on specific text types

Activate /Deactivate the display of the system context

Increase / Decrease the text area

Activate / Deactivate the Rich text formatting


New Application Incident Management functionality Interaction Center for IT Service Desk Agents *

SAP CRM Interaction Center provides IT service desk agentswith a multifunctional framework including all of the tools they need for their jobs:

Role-based access

Account identification with object and installation identification

Interaction History

Incident, Problem, Request for Change Management

Agent Inbox

Knowledge Article Search

E-Mail Response Management System

Scripting, Alerts and Messages

Transaction Launcher

Optional integration with SAP Business Communication Managementor 3rd party telephony system

*Pricelist component



New Application Incident Management functionality E-Mail inbound in Interaction Center*

Automatic creation of Incidents and problems based on ERMS processed

inbound e-mails

Automatic linking of reply e-mails to the

original Incident / problem

Routing of a generated service

request / problem to a specific

service team

or employee responsible

Dear helpdesk,

I am not able to access

your support page.

Please advise.

Best regards,

Joe Smith

Incidents and problems are now enabled for

E-Mail Response Management System in Interaction Center environments,

allowing:

*Pricelist component



Application Incident Management Roles & typical reporting options

Online Monitoring

Reports that displays actual and current date (Real Time)

Which Ticket need to be processed by me?

SAP BW based Analytic Templates

BW Reports allow detailed analyses and analytic activitiesbased on predefined web-templates with several filter anddrill down possibilities. How much tickets are solved filtered by category What was the duration of solving an incident filtered withstatus values

SAP CRM Interactive Reports

Helps in Planning, Problem solving and Decision support.

What is the average duration to close an incident in my team?

What is the closure rate of my team last month?

CIO Dashboards

In planning….

ITSM Processor

Team Manager

Service Manager

IT Manager (CIO)



Application Incident Management New monitoring functionalities

Individual Workload

Fulltext search based on T-Rex

Multiple search criteria that

can be combined completely free

Save search settings for later

reuse and direct acccess

Graphical representation of search

results as Pie Charts or Bar Charts

Worklist - View on incidents based

on organizational assignments



Application Incident Management Monitoring



Application Incident Management Real Time IT Service Analytics with Interactive Reporting

Target Roles

Professional (Processor)

Analysis Report Areas

Incident

Problem

Request for Change

Business Questions

How many requests are waiting for processing?

What is the closure rate?

How long is the average time for processing a request?

How well are service level agreements adhered to?

Key Metrics

Number and Percentage of requests within and outside of requested end date

Number and percentage of open requests

Number of escalated requests

Reaction time adherence rate

Closure rate

….

Dimensions

Transaction ID

Status

Priority, urgency, impact

Subject

Reason

Installed Base (component)

Employee Responsible, Responsible Service Org.

Posting date

...



Application Incident ManagementCreating Interactive Reports – Access and Step 1

Create Interactive Report

The report area defines what should be monitored. In this example the

incidents should be reported. There are other report areas like service tickets

or service orders.


Application Incident ManagementPreconfigured Incident Management BW Reports

BI-based reporting for Service Desk

messages

Incident Management reports allows you to analyzes Service Desk messages according to detailed queries

You can refine message data, which is displayed graphically or in tables, by applying different filters

You can filter the data by message priority, status or component

You can make the following analyses

Number of messages over a period, filtered by priority,

processing status or message component

Message processing duration in hours, over a period,

filtered by priority, processing status or message

component

Incident Management Reports analyzes the current processing state and

history of Service Desk messages, over a period, according to detailed

queries.

For more information:

See SAP Help Portal at https://help.sap.com/ → SAP Solution Manager <current release>

→ Incident Management → BI-Based Reporting for Messages


https://help.sap.com/


Application Incident Management Extended usage rights with SAP Enterprise Support

“Customer Solution” - shall mean:

for Licensee Solutions and for any other software components

and IT assets licensed or otherwise obtained by Licensee from

third parties,

provided such third party software, software components and

IT assets are operated in conjunction with Enterprise Support

Solutions and

are required to complete the Licensee‟s business processes

as documented in the solution documentation in SAP Solution

Manager Enterprise Edition (“Additional Supported Assets”)

SAP Enterprise Support covers Customer solutions

SAP

Components

SAP Solution Manager within SAP Enterprise Support can be

used for application life-cycle management processes for

Customer Solutions.

1. This includes all ITSM processes which are included in

the SAP CRM license package „IT Service Desk

Operations“ (e.g. Incident-, Problem-, Change-,

Knowledge- Management, etc.)

2. The right to use any SAP Solution Manager capabilities

beyond customer solutions may be subject to an additional

SAP license.


Detailed Overview

Technical Operations


The process behind technical operations…

Monitor

Proactive real-time

monitoring

Optimize

Optimize excellence of

technical operations

Analyze

Lower mean time to

problem resolution

Notify

Reactive handling of

critical events

Report

Prove value to business


The capabilties of technical operations

Technical Monitoring &

Alerting

One infrastructure for all monitoring and

alerting covering SAP & non-SAP

Root Cause Analysis

Analyize issues in heterogeneous

landscapes with one look-and-feel


Optimize operation of your IT and

application landscape

Technical Analytics

From technical reporting to management

reporting, out-of-the-box and extendable

Configuration Validation

Ensure that your landscape is configured

compliant to your policy and references

Data Volume Management

Manage data growth and archiving

procedures in your landscape

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Technical Monitoring & Alerting in DetailWhich applications are provided…

Unified Alert Inbox• Central access point for all alert from the different monitoring scenarios

• Integration of Incident & Notification Management, Root-cause Analysis and collaboration features

System Monitoring• Status overview for technical systems, instances, databases and hosts.

• Drill down to single metrics and events, Jump in to metric reporting and landscape information

End User Experience Monitoring• Measurement of availability and response times from an End User perspective

• Deep integration in E2E Trace Analysis for Root-cause Analysis

Process Integration Monitoring• Central entry point for SAP Process Integration specific monitoring for complete PI domains

• Contains central monitors as Overview, PI components, PI channels and Message flow monitoring as well as context sensitive jump-ins in local monitors

Business Intelligence Monitoring• Central monitoring for SAP Business Intelligence solutions based on SAP BW and BOE XI

• Monitoring of SAP Business Warehouse process chains and Business Objects specific jobs

Connection Monitoring• Active Monitoring of RFC and HTTP connections between SAP Systems Inte

gra

tion

of a

ll sce

na

rio

s in

Ale

rtin

g &

Me

tric

Mo

nito

rin

g


Why a new infrastructure?

Advantages of new Monitoring and Alerting

Infrastructure in SAP Solution Manager 7.1

Prevent alert flooding by grouping metrics and alerts

Landscape awareness

Easier integration of new technologies

Different alert consumers can be configured

Central configuration which is automatically distributed

Central administration and self-monitoring of

infrastructure

Mass configuration by using templates

Integrated reporting capabilities

Collaboration features

Graphical overview of landscape status


Unified Alert InboxUser interface overview

Number of occurrences

per alert type and number

of status changes

Personalization

capabilities for content

and look-and-feel

Pre-defined POWL

queries per monitored

object type

Define different views on

the displayed data

Display the current

status to see if problem

still exists

Auto refresh

functionality

Alert group table for all

activities to be done at

alert group level


System MonitoringUser interface overview

Graphical display to

get current system

status overview

Switch for different

managed object

types to display

detailed selection

Context-sensitive

access to Status-

Monitoring as well as

CA Wily Introscope

Flexible query based

monitored object

selection as systems,

hosts and databases

Detail view with

measured values per

managed object

Jump-in in metric

monitoring based on

BW data

Drill down in

monitoring

category per

managed object

Context sensitive

jump-in to alerts for

managed object


End User Experience Monitoring - Motivation

Automated execution of recorded End User

scenarios

Measurement of availability and response

times from End User point of view

Client performance data is correlated with

server side performance data

Direct access from monitoring to root-cause

analysis (End-to-End Trace Analysis)

Deep integration in End-to-End Monitoring

and Alerting Infrastructure

Support of Metric Reporting, SLA Reporting

and Management Dashboards



• Central access point to all

necessary End-User

Experience Monitoring data

• Overview UI to display in on

view the current status of the

landscape which is monitored

be End-User Experience

Monitoring

• Drill down via robot or script

specific views and to freely

configurable analysis views to

End-to-End Trace Analysis

• Complete configurable UI

meaning the end-user can

specify which view is

displayed in which tab

Drill down Analysis tools

E2E Trace Analysis

Overview Monitors

Robot / Script specific Monitors

End-User Experience MonitorFrom overview to detail


Process Integration (PI) MonitoringRequirements & Motivation

Growing PI landscape complexity and distribution leads to

growing requirements towards a central monitoring approach

Reduce the time

For regular system health checks

For hand-over procedures

From incident detection to root cause

Relieve productive systems from individual monitoring

activities by a central collection of monitoring data

Reduce the TCO by simplification of the operations processes

e.g. providing one central entry point combining monitors for

PI overall status with drill-down options up to host level

Enable tight integration with:

System Monitoring and Root Cause Analysis

Alerting Infrastructure

Notification- / Incident Management




Central PI MonitoringArchitecture & Scope

PI Domain



PI MonitoringOverview Monitor

Integration with system

monitoring on level of

technical systems

Aggregated View as entry

point with most important

status information on

Integration Server, Decentral

Adapter Engines and

connected SAP Business

Systems

Individual view per PI

component

(e.g., Integration Server)



Monitoring for Business IntelligenceWhat is in for you ...

Central system status overview for all technical

components involved in SAP Business Intelligence

Solution

Capability to monitor cross-system SAP Business

Warehouse process chains and single process chain

steps

Central monitoring of Business Objects specific jobs

and correlation to system specific metrics

Integration of Business Intelligence specific alerts in

Alert Inbox including Notification Management, Incident

Management, Task Assignment and forwarding to 3rd

party

System Monitor

Process Chain Monitor

Overview Monitor


SAP Business Warehouse

Process Chains


Monitoring for Business Intelligence Business Objects Web Layer - Overview

Navigation panel allows

to switch between BO

Web Layer, BO Server

Layer and SAP BW layer

Context-sensitive jump-

in in System Monitoring

Status of Web

Application servers

which built the BO Web

Layer (SAP J2EE, IBM

WebShere, TomCat,…)


in in Alert Inbox

Status of Technical

components which are

running on top of Web

Application Servers


in in Alert Inbox

Re-sizing and auto-fit

functionality to adapt UI

to actual landscape



Root Cause Analysis in Detail Which applications are provided…

End-To-End Workload Analysis• General performance overview for heterogeneous landscape

• Review most important KPI‟s cross all technologies and drill down to product

specific workload KPI‟s

End-To-End Change Analysis• Statistical change data cross all technologies based on daily configuration

snapshots

• Compare configurations between systems and drill down to change reportingfor a detailed change history

End-To-End Exception Analysis• Statistical exception data cross all technologies for exception trend analysis

or review exception after changes

• Jump to component specific exception analysis (ST22, NWA,…)

End-To-End Trace Analysis• Single user request tracing in a complex system landscapes

• Identify the problem causing component (performance and functional) and jump-into detailed component specific trace analysis (SQL, ABAP, J2EE trace,…)

System, Host & Database Analysis• Central, safe and remote access to file system, OS and DB

• Links to read-only monitoring and administration tools like Wily Introscope

for performance analysis and monitoring


Root Cause AnalysisOverview of new user interface

New Integration in Administration Work

Centers

Links to Documentation in Wiki &

Homepage

Integration of Self Check & Self Diagnosis

Direct access to SolMan_Setup for

configuration of managed systems

Start Applications in new

window or embedded in Work

Centers window

New Applications for Host &

Database Analysis

Faster navigation by disabling

direct start of heavy overview

templates

Flexible query based

approach for selection of

system based on user

preferences and

personalizable navigation

Support for new system types and

products, e.g.:

- SAP Business Objects Enterprise XI

- SAP Business Objects BPC

- SAP Business Objects BFC

- IBM WebSphere

and many more….



Configuration Validation in DetailWhich applications are provided…

Reporting

Target System Maintenance

• Define the Configuration Items which are going to be validated as compliantor non-compliant

• Use Operators to defines the rule used for validation for a Configuration Item

• Provides input from online recommendations to create a target systemcontaining SAP security notes as used for checking in EWA

• Provides input from system recommendations to create a target systemcontaining the SAP security notes calculated by system recommendations(for ABAP and Java)

Reporting

• Consistency validation

• Configuration validation reporting templates of Solution Manager 7.0 EhP1 available here

• Operator validation

• Configuration validation reporting using operators

• Configuration reporting

• Reporting without validation

• Reporting on missing SAP notes calculated by System Recommendations


Technical Administration in Detail Which applications are provided…

IT Calendar• Calendar view displaying planned Work Modes for complete landscapes

• Day , week and monthly views

Workmode Management• Plan single or recurring work modes for systems, instances, databases• Integration in Notification management• Switch off alert generation during downtimes• Support execution of system downtimes

Notification Management• Create / Maintain recipient lists centrally • Maintain personalized notification settings• Notification of users from Workmode Management, Alert Inbox,...

Task Management• Execute centrally tasks created in various applications

• Create and assign new tasks

Central Tool Access• Central access to administrative tools in managed systems

• Easy customization by End Users by adding new tools

MDM 7.1 Administration Cockpit

• Central Access to basic administration functionality for SAP Netweaver MDM 7.1


Technical AdministrationWork Mode Management and IT Calendar

Central planning of work modes for

Systems, Instances, DBMS and Scenarios

Efficient downtime execution through

automated sending of notifications and

centralized execution

Automatic suppression of alerts during

planned downtimes

Reporting capabilities to check planned vs.

reality

Plan

Review

Execute Report

Review planned and actual work modes in

SAP IT Calendar


IT Calendar

IT Calendar provides an overview of the

planned Work Modes for selected times

intervals and technical components

Month, Week and Day views are supported

Easy navigation between different views

Display of work modes for several technical components

(e.g..systems) in one view

Filtering on work mode types


Central Notification ManagementRequirements & Motivation

Automatically notify interested / responsible

recipients at the right time about specific

events

System users have to be notified about

upcoming planned system down times

Technical Administrators have to be notified

about alerts for systems in their responsibility

Store and structure recipient information in

a central location

Let recipients decide how they would like to

be notified


Technical Analytics in Detail Which applications are provided…

Document based EarlyWatch Alert (for Solutions)

• Predefined report content

• Report is document based

Interactive Reporting

• Report content is predefined

• Displayed data could be individually tailored

Customer specific Reporting

• Report content and presentation mode is completely customizable

Document Based Service Level Reporting (SLR)

• Predefined content could be individually tailored

• Report is document based

Standard Dashboards

• Content is pre-configured

• SAP developed dashboard applications

Customer specific Dashboards

• Usage of dashboard framework

• Customer own developed dashboard applications

Le

ve

l of d

ata

ag

gre

ga

tion a

nd

inte

rpre

tatio

n

Technic

al

Reportin

g

Managem

ent

Reportin

g


Technical ReportingMotivation

Get an aggregated Overview of System, DBMS and

Host behavior over time

Visualize trends in various categories

Real time monitoring of current compliance of agreed

service levels

Optimization of internal processes and setups of IT

department (e.g. alert reporting, unused RFC

destinations)

Jump-in capability in RCA and metric viewer including

zoom functionality in detail information

Landscape Overview

System Details

Root Cause AnalysisMetric Viewer


Technical ReportingSystem overview report

System Availability

Response Times

Response Time

Distribution

CPU Utilization

Database Utilization

Logons

User Activity



Management ReportingMotivation

Usage of common dashboard framework

See several reports in one view

Arrangement of reports and their content can easy

be changed

Several report instances can be created out of one

single dashboard application

Reporting applications are created with Xcelsius

technology

Dashboard framework is open for customer own

developed applications

Details ViewConfiguration Screen

Overview Dashboard


Management ReportingOverview Dashboard

Refresh reported

values

Switch into

configuration mode

DashboardIndependent

reportsIndependent SLA

reports

Details View

Zo

om

-In

on

click



Data Volume Management in DetailWhich applications are provided…

Data Allocation Statistics• Understanding the data consumption of SAP Landscapes rather than single systems

• Application related views on data distribution (application area, document types, archiving objects…)

• Historical view on data size and growth rates

Table Utilization Analysis• Identify unused data as potential for data reduction

• Tackle most heavily accessed objects with DVM measures on an early stage

Timely Distribution of Records• Automated calculation of „Age Footprint‟ of SAP Applications

• Identification of application areas and document types „mature‟ enough for reduction measures

• Detection of data quality issues

Best Practice Document Generation• Guided creation of best practice documents for selected objects

• Understanding the business background and possible data reduction measures

• Provides standardized data content analysis for technical blueprint

Data Volume Management Efficiency Reporting• Visualization of business growth rate compared to technical landscape growth

• Basis for decision making and planning of follow up activities

• Display of landscape wide achievements of measures taken

Calculation of Potential Savings• Simulation of saving potential for data deletion or archiving using SAP best practice values

• Revealing potential data volume management strategy gaps


Data Volume Management Work Center History of Tools

SolMan 7.0

SP18+

SolMan 7.0

SP23+

SolMan 7.1

Access all Data Volume Management Information in a single place

Evolution of Data Volume Management Tools to WorkCenter



Data Volume Management Work Center


Data Volume Management Work CenterDashboards

Data Allocation Analysis (Who consumes what?)

• Showing space consumption for landscapes with different

views (System, Application Area, Archiving Object,

Document Type, Table…)

• Historical view on data size/ growth analysis

• Identifying areas of high disc space allocation

Age of Record Determination

(How old is my data?)

• Provides insights into the age structure

of a landscape / systems

• Valuable input for starting deeper

analysis on saving potential


Data Volume Management Work CenterDashboards

Table Call Statistics

(Which tables are accessed?)

• Identify tables with highest DB activity as input for

DVM analysis

• Alternative approach to trigger DVM activities

besided disc consumption

• Display big tables which have never been accessed

(potential for deletion)

Saving Potential Analysis

(Which data to archive?)

• Simulation of Archiving / Deletion

Potential

• Access to best practice residence times

recommended by SAP


Data Volume Management Work Center Self Service

Automated Creation of Customer Specific Best Practice Document

DVM Cockpit triggered detailed analysis of selected Objects

Identify link between selected object and related and dependent tables (Document Type)

Identify all possible data reduction possibilities (delete / summary / avoidance / archiving)

Automatic analysis of most relevant archiving / deleted object

Collects all necessary background information for the selected objects

(such as application/process assignment, business background, related tables)

Calculates a saving potential for selected objects based on given SAP Best Practice

residence times

Detailed Overview

Business Process Operations


Business Process Analytics and ImprovementStabilize, improve, then optimize

IT Business

Business Process

Implementation

Business

Process

Stabilization

Business

Process

Improvement

Business

Process

Optimization

• Design

• Configure/Customize

• Composition

• Develop

• Industry specifics

• Country specifics

• Minimize interface

failures

• Minimize errors or

delays in background

processing

• Maximize technical

performance

• Avoid functional errors

(e.g. ABAP dumps,

update errors)

• Clean up old & open

business data

• Provide sufficient end-

user training

• Close process design

gaps

• Adjust customizing

and/or configuration

• Re-engineer business

processes (BPE/BPR)

• Process Innovation

• Minimize costs (PPI)

• Minimize process cycle

times (PPI)

• Maximize process

efficiency

“Protect initial investment” “Make most of initial

investment & achieve

optimum according to plan”

“Get better than what was

initially planed & implemented”

“Initial plan &

investment”

Business Process Monitoring with SAP Solution Manager SAP Performance Management By

IDS Scheer

ENABLE

BEST PRACTICES

ENABLE

OWN PRACTICES

SAP NetWeaver BPM


BPO DashboardsOverview

Landscape

Dashboard setup application

to setup and maintain

Connector instances

Analytical key figure instances

Panels

Dashboards

Roles

There are 2 main roles

involved

Dashboard administrator who

sets up the dashboards

Dashboard end user who

requests & displays the

Dashboards

Dashboard:

Role-based

display of a set

of panels

Panel:

Graphical

display of one

or more

analytical key

figures


Alert Inbox for Business Process OperationsAlert Overview



BPO DashboardsDisplay Dashboard



SAP Business Process ImprovementStandardized Methodoly with Business Process Analytics


Where to find Business Process Analytics

Got to Business Process Operations Workcenter

Click the „Business Process Analytics“ link

A new browser window opens showing the initial

Business Process Analytics screen


Business Process AnalyticsAge Structure Analysis for Top 4 Org Units and Top 4 Doc Types

Potential data reduction Operation BL

Carry out the age structure analysis for the top 4 org units and top 4 doc types in order to differentiate

between operational backlog and potential for old DATA REDUCTION

Everything older 6-12 months can be ignored for a first detailed RCA

However some quick wins like inactive org unit or dummy doc type might still be checked

Define Action Items for cleaning-up old and obsolete business documents



Cross Database ComparisonMotivation

Not all data inconsistencies can be detected by the application-specific consistency

check reports

Examples: Checking of z-tables between different SAP systems

Checking consistency between SAP system and non-SAP System

Checking of standard tables between different SAP systems for which no check

repports exist

This gap is filled by the Cross-Database Compare functionality in SAP Solution

Manager.

SAP ERPNon-SAP

Warehouse

Consistent?

Stock of material A Stock of material A



Cross Database ComparisonDifference between SAP Solution Manager 7.0 and 7.1

Solution Manager 7.1

Can be accessed from the work center

“Business Process Operations”

Solution Manager 7.0

Report RDSWP_BPM_GEN_COMP

The „old‟ generic compare still requires to

generate function modules or the extraction

report locally in the involved managed

systems.



Data Consistency ToolboxMotivation

If an inconsistency has been detected, the question is

now how to analyze and solve it. Procedures to

anaylze and solve inconsistencies can be very

complex.

Guided procedures for the solving of data

inconsistencies facilitate this analysis.

In addition, some solution lifecycle events may

require an ad-hoc consistency analysis to be

executed.

The Data Consistency Toolbox is available for both

these use-cases.

Application Support



The Data Consistency Toolbox is integrated into the work center for Business Process

Operations. This Data Consistency Toolbox contains guided procedures how to detect and

correct data inconsistencies.

To access the Data Consistency Toolbox select „Data Consistency Management‟ in the

Business Process Operations work center (transaction /NSOLMAN_WORKCENTER).

Data Consistency Toolbox


Job ControlLean job request scenario with arbitrary scheduling tool

Business Process Monitoring

Job Request

Job Documentation

Web Form

Enterprise Portal/

IntranetEnd/Key user request – JR

message creation in background

Job documentation

automatically

populated with

respective job

request data

External Job Scheduler

Pull Monitoring information

from Back-end

Manual Transfer of job

documentation (copy & paste)


SAP System


Job Scheduling ManagementWork Center

Information initially maintained in

web form (e.g. by business) is

saved as Job Request document in

SAP Solution Manager and can be

now picked up by IT via the Work

Center UI.


Job Documentation Enhanced job chain documentation

New tab strip in order to

document the structure

of a job chain


Job Scheduling Management Health Check

Extract data from tables TBTCO

(Job Status Overview Table) and

TBTCP (Background Job Step

Overview) into InfoCubes

SAP System

Technical prerequisite: SAP Solution Manager 7.0 with SPS23 & BI_CONT 7.04 SP7 (or

higher) and ST-A/PI 01M* (or higher) on the respective backend system. See also SAP note

1516666

SAP System

SAP System

…


InfoCubes0SM_JSM_*

Daily / Weekly / Monthly Web Template

SAP NW 7.0 with

SAP BW 7.0

Display and analyze data via

respective Web Template

Detailed Overview

Maintenance Management


Maintenance Management Maintenance Optimizer to ease customer‟s pain points

Maintenance activities

are not transparent

No control of

maintenance activities

Maintenance activities

require considerable

manual effort

Customers often don‟t have a complete overview over the

required maintenance activities in system landscape

Various types of changes have to be applied to maintain a

system landscape, e.g.

• OS & DB patches, SAP kernel patches

• Support packages

• Enhancement Packages

• Legal Change Packages and HR support packages

Different objects have different deployment strategy

No central procedure to control maintenance activities

No standardized way to perform maintenance activities

1

2

3

Maintenance Optimizer controls the entire

maintenance process in entire system landscape


Maintenance Optimizer supports complicated landscapeRecognizing dependency between complicated landscape

Update product

SAP SRM

Update product

SAP ERP

Various reasons for updating an SAP

system landscape :

Application Driven :

Update triggered by new Business Suite

functionality (e.g. EHP 5 Implementation)

Implementing new Enhancement Packages for the

SAP Business Suite

Technology Driven :

Update triggered by new NetWeaver functionality

(e.g. EHP7 for NetWeaver)

New NetWeaver features are not used by the

Business Suite applications

NetWeaver

software

update

EP-C

XSS 604

AS JAVA 7.0

ERP

Content SRM

Content

SAP NetWeaver

Portal

SAP ERP System

ECC 6.04

AS ABAP 7.01

SAP SRM System

SRM 7.0

AS ABAP 7.01

Update product

SAP NetWeaver

Target State:

SAP Business

Suite 7i2010

Maintenance Optimizer :

Allows maintenance for each product separately,

as well as combined maintenance of connected

systems

Initial State:

SAP Business

Suite 7


System RecommendationsAdvantages & Features

Recommended SAP notes to implement, based

on the actual status of the system and already

implemented notes

The recommendations comprise the following

notes categories:

• Security notes

• Performance-relevant notes

• HotNews

• Legal change notes

• Correction notes

Powerful calculation method provides a

comprehensive recommendation for the selected

system

Integration into Maintenance Optimizer

Integration into Change Request Management to

directly create Change Requests

Easy-to-use filter settings allow exact selection of

system or solution


System RecommendationsExample

Filter by solution, product

system, technical system

and date

Filter by application

component

Well-organized

recommendations

Detailed Overview

Custom Code Management


Main Objectives of Custom Code Management

Guidance and Guideline how to create good

custom code

Quality Gates for custom code projects and

how to be successful in a custom code

project / Safeguarding

Operations and Management

Troubleshooting

Improve the custom code technical

severity level (Deviation from standard)

Optimization

The ultimate goal is to have a framework in place that ensures Custom Code is

used to maximize the business benefit of the solution and minimize the overall

technical effort.

The model outlined in this document follows a bottom-up approach in order to limit

the initial investment; uses a „quick win“ effect to create sustainable momentum


Custom Code Management: ALM - Process

Require-ments

Design

Deploy

Build & Test

Operate

Optimize

Application

Management

T Custom Code Management as new ALM Process in the Optimize phase“

Custom Code Management :

How to Optimize the current AS-IS situation

from an operation and support point of view?

The key to successful custom code

management is awareness and continuous

optimization of the quantity and quality of

custom solutions, their impact on business

processes and their technical severity. The

optimization is included in a ALM Process

getting Transparency at the beginning and

controlling the Success at the end of the

loop.



Custom Code Management

Transparency

Control

LifecycleManagement

“ Best-Run Customization“

Avoid Legacy and adopt Innovations Centralization & Governance of Custom Code („Cockpit, Library and Guidelines‟) Proactive Business Contingency („RCA and Maintenance‟) Identification & retirement of unused custom code („ AIE‟ and „MJC‟)

Efficient & Effective Custom Code Lifecycle Management

“Take Ownership and Control of the City”

Optimization of Custom Code Enablement of tools , e.g. SAP Custom Development Management Cockpit,

Code Inspector, Similarity Analysis Provide information to stakeholders for decision making & planning of

Custom Code Lifecycle Management Reengineering of Custom Developed Solution: “Let SAP do the Maintenance”

Standardize by moving closer to Standard

“Awareness and Prioritization“

-“City Model” to visualize Key Dimensions of Custom Code Quantity Quality Business Criticality Technical Severity

Solution Transition Assessment

Starting

Target


The “City Model” Methodology

Choosing the Right Path for Continuous Improvement


Governance Model

Guidance for Decision-making and Execution

Quality

Appropriate

To be improved

Inappropriate

Quantity

Business Criticality1: Non Mission Critical

5: Mission Critical Technical Severity

SAP StandardEnhancement w/ interfaces

Enhancement w/o interfaces

Modification assisted

Modification not assisted

Custom with SAP referenceCustom (independent)


Custom Code Lifecycle ManagementCentral repository of all Custom Code Objects

Get full transparency of all custom code objects across systems

Monitor and track changes of key figures for the complete SAP Solution

Derive proactive operations and optimizations projects


Custom Code Lifecylce ManagementAvailable with Solution Manager 7.1

Running out of the box

Easy to configure –

Just select the systems

to be observed




Drill down all aspects

of your custom code

Easy to configure –

Just select the systems to

be observed


Custom Development Management Cockpit

Business Benefits

•Transparency on custom code and its usage along with the business context information.

•Big saving potential by clearing based on identified obsolete customer objects

•Accelerated Upgrade

Require-ments

Design

Deploy

Build & Test

Optimize

Operate

Custom Code

Lifecycle

Management

Solution: CDMC - „Usage / Clearing „

• Helps in identifying unused custom code as a basis for custom

code effective retirement as part of Custom Code Lifecycle

Management

• Leverage upgradeability of custom code based on transparency

of used custom code

Solution: CDMC - Custom

Code Change Impact

• Helps in identifying impacts of Lifecycle

Change event such upgrade or SPs /

EhPs implementation on custom code

• Leverage better planning & control of

custom code adjustment activities

Solution: CDMC – Change and

Transport Analysis

• Identifies usage information of test case

objects

• Supports remote comparison of transport

request objects between systems.

• Leverage quality checks for the transport

request across systems.



Clone Finder and Dynamic References

SAP CloneFinder* and Dynamic Usage Detector

Find clones in your own system landscape, across systems

Determine the similarity degree of your clones against SAP originals and also inherited

clone versions

Fast and impressive overview in an easy to use UI to manage clones

Direct split screen editor feature to merge clone differences

Enhanced attributes to support the clone retirement process

Statistical information about LOCs, versions and related business context areas

Comprehensive overview of integrated customer & enhancement techniques (User Exit,

Custom Functions, BAdI Implementation, Class inheritance,…)

Require-ments

Deploy

Build & Test

Operate

DesignCustom Code

Lifecycle

Management

Optimize

Detailed Overview

Upgrade Management


Upgrade Management in SAP Solution Manager 7.1

SAP Solution Manager supports upgrade project holistically and effectively end-to-end

SAP Solution Manager 7.1 provides new and enhanced features in the areas high-lighted below

Demand Solution Documentation

Assistant

Upgrade Info Center

ASAP Methodology

Upgrade Roadmap

EHP Business Function

Predictor

Upgrade Dependency

Analyzer

Business and

Technical Aspects Landscape Verification

Business Blueprint

Implementation Content

Custom Development

Management Cockpit

Configuration Technical Configuration

Business Process

Configuration

Upgrade Customizing


Upgrade Tools

Double Maintenance

Management (Retrofit)

Test Management Business Process

Change Analyzer

Test Management

Capabilities

E-learning

Management

Requirements Design Build Test

Quality ManagerBusiness

Process ExpertSystem

Administrator

Business

Process ExpertBusiness

Deploy

System

Administrator

Deployment Hand-over to Support


Capabilities

Upgrade Monitoring

Near Zero Downtime

Methodology

Preparation Blueprint Realization Go-Live & SupportPrep. for CutoverDiscovery Evaluation

BuildPlan



How to Update Your System: Guided Procedure

Register system landscape via

System Landscape Directory (SLD)

Maintain System Landscape

Run Upgrade Dependency Analyzer

Run Maintenance Optimizer

Provide your software download to

the SAP Upgrade or SAP

Enhancement Package Installer

Perform the SAP Upgrade or

Enhancement Package

implementation

Adjust Modifications and Custom

Developments



System Landscape (SMSY)

…

Business Blueprint

Upgrade Dependency Analyzer

Change Request Management

SAPUp / SAPehpi

SLD

MaintenanceOptimizer

Download

Basket

System AdministratorMaintenance

OptimizerDependency

Statements


Upgrade Dependency Analyzer Integration with SAP Solution Manager 7.1

SAP Service MarketplaceSAP Solution Manager

Upgrade Dependency Analyzer displays known landscape dependencies

Upgrade Dependency Analyzer is fully integrated into SAP Solution Manager 7.1

It is accessed via the work center Implementation & Upgrade


Upgrade ManagementNew features with the SAP Maintenance Optimizer

Upgrade related features:

Transfer of selected technical usages from Solution Manager business function scoping project

Improved support for add-ons: check upgradability include add-ons in stack XML (as of Netweaver 7 EHP2)

Creation side-effect report for selected stack

Simulation mode

For details refer to Solution Manager 7.1 Learning MapMaintenance Management Unit Maintenance Optimizer


© 2011 SAP AG. All rights reserved. 232This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement© SAP 2008 / SAP CRM Interaction Center Overview, Page 232

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