xA HQI CHUNGHiA VI~T NAM

UBND THANH PHO HA NOISaDU LICH--_.

CQNG HOA xA HQI CHU NGHiA VI~T NAMDQcl~p - TV do - H,nh phuc

S6: 116JISDL-QHPTTNDLVIv huong dfu1sir dung BQtieu chidrum gia di€m du lich, khu du lich

chAthrong cao tren dia ban thrum ph6Ha NQi giai doan 2021- 2025

ttsN(ji, ngayOk thdng 10 ndm 2021

Kinh giri:- Uy ban nhan dan cac quan, huyen, thi xa;- Cac t6 chirc, ca nhan quan Iy khu, diSmtham quan du lich tren dia ban thanh ph6 Ha NQi.

Thuc hien Quyet dinh s6 3928/QD-UBND ngay 13/8/2021 cua UBNDThanh ph6 vS viec ban hanh thi diSm BQ tieu chi danh gia diem du lich, khu duljch chAt IUQ1lgcao tren dia ban thanh ph6 Ha NQi giai doan 2021 - 2025, Sa Dulich ban hanh Huang ddn su dung BQ tieu chi danh gia diSm du lich, khu du lichchAtIUQ1lgcao tren dia ban thanh ph6 Ha NQi giai doan 2021 - 2025, nhu sau:

1.Huang d~n danh gia nQi dung ciia cac nhom tieu chi

1.1. Nhom tai nguyen du lich- D6i voi tieu chi "S1lda dr.;mgva d(jc dao cua tai nguyen du Itch": Xem

xet tAt ca cac khu V\fCtrong khuon vien, khu vuOn, c6ng vao, 16i vao dS chodiSm, nhfrng khong gian AntUQ1lgcho khach du Iich (m~t chinh, c6ng chinh, ..).Luu y cac d~c trung nhAnmlilnhban s~c, d~c diSm khac bi~t cua Ha NQi, muc dQphu hqp, hai hoa v6i khong gian, canh quan, quy hOlilChchung cua khu V\fC.

- D6i v6i tieu chi "Bao v¢ va ton tr;zotai nguyen du Itch": Nguai danh giaxem xet vS muc dQ bao tri chung cua tAt ca khuon vien. Xem xet vao cac thaidiSm khac nhau trong nam. Cac hlilngm\lc nhu duOng, hang rao, c6ng trong tinhtrlilngt6t hay xu6ng cAp.ChAt IUQ1lgva diSu ki~n cua tAt ca cac v~t trang tri dSuduQ'cxem xet nhu: Buc tranh, tUOng,trAnnha, d6 g6, giAydan tuOng, ...

1.2. Nhom san phlim va dich VfI

- Tieu chi "Cung cap thong tin cho khach hang" (qua di~n tholili, mlilngthong tin toan cAu, Anph§.m... ): D6i v6i tieu chi nay, nguai danh gia th\fc hi~ntim ki8m b~ng cac tir khoa khac nhau dS xem trang web dS tim thAy hay khong,muc dQph6 quat tim ki8m nhu th8 nao? Cac thong tin huang ddn tf\fc tuy8n codAydu dS len k8 hOlilChcho chuy8n di nhu: thong tin ve, cach d~t tour va ban d6cho diSm du Iich. Trang web va nQi dung truySn thong co duQ'c thuOng xuyenc~p nh~t, lam m6i? S6 IUQ1lgtruy c~p trang web: co thS truy c~p duQ'c cangnhiSu nguai dung cang t6t, dAydu thong tin va dam bao thong tin dS hiSu cho tAtca nguai truy c~p.

/'

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+ Ngiroi danh gia se doc cac danh gia va phan h6i cua du khach tren cactrang web, mang xa hQi la tich eire hay tieu cue.

+ Voi cac ~n pham, nguoi danh gia se xem xet sir ro rang cua phong chtr,loai va mau s~c, ch~t lUQ11ggi~y, hinh anh. DQ chinh xac cua tai lieu cung c~pnhu: Chi tiSt lien lac, thai gian rna cira, gia ca va huang dfin. Cac thong tin co dShiSu cho moi d6i tUQ11gkhach du lich va dS dang su dung trong dinh huangchuyen di khong? SU dung cac chtr tUQ11ghinh cho cac co sa nhu nha v~ sinh,khu dich vu thirong mai, an u6ng va bai d~u xe, dan gian hoa cac dia diem lamcho dS tham khao,

- VS tieu chi "Chi ddn thong tin trong toan bi) khu, iliim du Itch": Ngiroidanh gia se h~ th6ng cac bi~n bao xem da duQ'c d~t t~i vi tri hqp ly chua, cokhu~t tAm nhin khong? Cac thong tin tren bi~n chi dfin co dAy du, ro rang, dShiSu, co su d\lng ngon ngu nu6c ngoai khong?

- "Thuyit minh (trlfC nip hoijc bang ghi am, qua hinh anh, bang thongtin..)": Nguai danh gia quan sat phong cach thuySt minh co dS hiSu cho khachdu Ijch hay khong? Cac thong tin du Ijch dua dSn cho du khach co dAydu, mangtinh thu hut hay khong? H~ th6ng bi~n bao thuySt minh cung c~p thong tin duQ'ctrinh bay, d~t vi tri nhu thS nao? ThuySt minh gi6i thi~u t~i diSm co su d\lngngon ngu nu6c ngoai hay khong?

+ T~i cac di~m, khu du ljch co su d\lng cac cong C\l thuySt minh tg dQng(audioguide, rna QR code ..): Co su d\lng cac thiSt bj h6 trQ' du khach khiSmthinh khong?

+ D6i v6i thuySt minh vien: Phong cach thuySt minh co h~p dfin du khachhay khong? Co phil hqp v6i mQi d6i tUQ11gkhach? Va trinh dQ cua thuySt minhvien khi nh~ cac cau hoi tir du khach d~t ra co tra lai duQ'Cva cung c~p dAyducac thong tin lam thoa man khach hang khong?

- "Trung tam thong tin du Itch": Khu, di~m du ljch co trung tam thong tindu lich khong? Vi tri co duQ'c d~t t~i nhUng noi dS dang co thS tim th~y chokhach du lich khong? H~ th6ng co sa v~t ch~t co dAy du d~ ph\lc V\l cho khachdu lich tim kiSm thong tin vS khu, di@mdu lich k@ca vao nhUng mila cao di~mkhong?

+ Nguai danh gia quan sat nhan vien t~i trung tam thong tin du ljch: nhanvien co th~ hi~n kiSn thuc, thai de), ky nang t6t trong qua trinh cung c~p thongtin du lich cho du khach khong? Danh gia sg hi~u biSt vS di~m, khu du Ijch cuanhan vien.

- Chi tieu "H? th6ng ca sa luu tru va dtch v¥ luu tru"+ VS h~ th6ng co sa luu tm: Nguai danh gia xem xet cac co sa luu trU

quanh khu vgc di~m, khu du lich trong ban kinh 5km; co nhUng khach s~ (3sao - 5 sao), nha nghi, homestay, ....

+VS cac dich v\lluu tm (d6i v6i khu du ljch): Nguai danh gia xem xet thaide)ph\lc V\l cua nhan vien, dQhi~u biSt khu du ljch, thai de)ph\lc V\ldu khach.

- Chi tieu "Dtch v¥ an u6ng"

3

+Voi tieu chi nay, nguoi danh gia xem xet vi tri cac nha hang voi kha nangtiSp c~n dS dang va mire dQ da dang tir nha hang chinh dSn choi an uong haykhong.

+ H~ thong cac nha hang co co so v~t chfit nhu han ghe, bep, nha an, ...Nguoi danh gia xem xet rmrc dQ sach se cua cac khu VlJCnhu bep, nha an, nhav~ sinh, 16i di chung,... Ban ghS an co diroc don dep kip khi khach du lich roikhoi khong? Cac khu VlJCtrung hay tlnrc an co duoc lam sach se thirong xuyen?£>6sanh sir, dao keo, hop dung dao keo, ly uong mroc va d6 uong co diroc lams~ch?

+ Cac dich vu duoc phuc vu phu hop voi moi khach hang hay khong (treem, khach chau Au, chau A, ... )

+Nhan vien tai cac nha hang co ky nang, thai dQphuc vu du khach nhu thSnao? Co quan tam dSn khach hang va thlJCSlJhi~u hiSt vS di~mlkhu du lich.

+Nguai danh gia xem xet thuc an duqc ph\lc V\l h6 tri co dS nhin, dam haov~ sinh an toan thlJc phftm khong? ThlJc dan co duqc trinh hay ro rang, hqp ly,niem ySt gia hay khong?

- Tieu chi "Dich v¥ tham quan, nghi duiJng,khampha, tim hiiu cae gia trivJ t1/nhien, van h6a"

+ Voi tieu chi nay, nguai danh gia quan sat nhan vien th~ hi~n kiSn thuccua hQ trong cac hU6i noi chuy~n va tham quan. Nhan vien co kiSn thuc t6t vSdu lich hay khong? Nhan vien co duqc dao t~o va sir d\lng cac thiSt hi cong ngh~trong du lich khong?

+ Cac chuang trinh tham quan duqc t6 chuc co da d~g, hfip d§n haykhong? Cac dich V\l tham quan, nghi dUOngco duqc cong khai gia khong?

+ Cac thiSt hi cAn cho ho~t dQng tham quan co dAy du d~ cung cfip cungmQt hICcho nhiSu d6i tuqng, lua tu6L Chfit luqng cac thiSt hi t6t va dS sir d\lng?

- Tieu chi "Dich v¥ t6 chuc Sl! ki~n, h(Jinghi, h(Jithiw": Voi tieu chi nay,nguai danh gia xem xet t~i cac di~m, khu du lich co dich V\lt6 chuc SlJki~n, hQinghi, hQi thao hay khong? Nhan vien ph\lc V\l co trinh dQ, kiSn thuc vS t6 chucSlJ ki~n khong? Ki~m tra diSu ki~n s~n sang don tiSp khach va muc dQ tieuchuftn cua dich V\lnay (thong qua thiSt hi, lich sir d\lng, hQph~n quan IY ... )

- Tieu chi "Dich v¥ mua slim"+ V,oi tie,u chi nay, nguai danh gia xe~ xet ty l~ cung lIng san phftm, hang

hoa truyen thong cua dia phuang, muc dQde dang cua du khach trong vi~c chQnIlJa va mua s~m hang hoa. Hang hoa co duqc h6 tri, s~p xSp tren cac han, k~ gQngang hay khong. Khu VlJCthanh toan s~ch se hay khong?

+Hang hoa co ph\lc V\lduqc nhiSu lua tu6i va gim tinh khong?

+ Nhan vien co kiSn thuc t6t vS cong vi~c han hang, hi~u hiSt vS khu dulich? Hang hoa co duqc niem ySt gia hay khong?

1.3. Nh6m qulin Ij diJm din

4

- Tieu chi "Quan If chung"+ Ngiroi danh gia xem xet cong tac quan ly tai cac diSmlkhu du lich, T6

chirc b9 may, clurc nang, nhiem VI) cua Ban quan ly diem/khu du lich co dirocphan chia tham quyen ra rang.

- Tieu chi "Moi truong tif nhien va v? sinh chung"

+ Nguoi danh gia khong gian ben trong diSm, khu du lich co sach se, gongang, co bi 0 nhiem hay khoi bui khong?

+Khu V\lC ben ngoai (bai d6 xe, ch6 ng6i, may ban ve, ..) co Iuon diroc sachse hay khong? Thung rae co du khong? Co roi vao tinh trang qua tai khi co dongkhach khong?

+Rae thai co duoc thu gom, xu ly dung quy dinh khong?

+ Lich trinh v~ sinh co thirong xuyen va hieu qua khong?

- Tieu chi "Xu If rae thai"

+ Nguoi danh gia xem xet vi tri cac thung rae co thuan tien va d~ nhin haykhong?

+ Cac thung rae diroc thu gom thirong xuyen, khong qua tai, dam bao v~sinh moi truang va gift gin canh quan chung.

- Tieu chi "H? th6ng nha v? sinh cong c9ng"

+ Nguai danh gia xem xet vi~c cung cApv@s6 lugng nha v~ sinh t~i khu,diSm du lich, co du su d\lng khi dong khach hay khong?

+ Nguai danh gia xem xet vi tri cac nha v~ sinh co d~ dang tim ki8mkhong?

+ Cac trang thi8t bi trong nha v~ sinh co dugc cung cApdAydu khong? Cacy8u t6 nhu tuang, san, tay cAm,voi, .. co a tr~ng thai t6t hay khong?

+Nha v~ sinh co s~ch se khong? DAydu xa phong va giAy v~ sinh, thi8t bisAytay?

+ Co khu V\lC thay·ta cho em be, khu V\lC danh cho khach du ljch khuy8t t~tkhong?

- Tieu chi "Moi truimg XQ h9i (Sif than thi?n cua c9ng dang dja phuO'ng) "

+ Nguai danh gia xem xet, danh gia muc d9 chao don khach du Ijch cuanguai dan dia phuong: van minh, hi8u khach, s~n sang h6 trg giup do khach duljch, ...

+ Khong co tinh tr~g an xin, an may du6i mQi hinh thuc, khong co tinhtqmg cheo keo, ep khach mua ho~c su d\lng cac dich V\l t~i cac khu, diSm duIjch.

1.4. Nhom Cd Sd h{l tang- Tieu chi "H? th6ng duimg giao thong"

5

+Ngiroi danh gia xem xet h~ thong duong giao thong toi cac khu, diem duljch co thuan loi di chuyen khong? v~chfit hrong: duoc bao tri luon 6 tinh trangtot.

+ H~ thong duong giao thong phat triSn thuan loi trong viec lien kSt cackhu, diSm du Iich,

+ B6 tri nhieu cira ngo vao khu, diSm du lich dS thu hut diroc khach du lichtil nhieu dia phuong va ciing dS giam tai, tranh tinh trang un t~c vao nhtmg muacao diem

- Tieu chi "Bidn bdo chi ddn tiep cdn ilidm, khu du Itch b&ng duang bo,duang thuy": voi tieu chi nay, ngiroi danh gia xem xet cac bien bao 6 tfit ca cacngil ba, ngil tu duong dSn diem, khu du lich, Cac biSn bao dinh huang duoc dinchinh d~y du, dS hieu. Cac bang chi d~n co duoc duy tri t6t khong? Cac thongtin co duqc c~p nh~t kip thai khi co cac thay dai khong?

- Tieu chi "Duimg giao thong n(ji b(j "

+ Nguai danh gia xem xet chfit luqng va sg phu hqp cua cac tuySn duangnQi bQtrong khu diSm du lich. H~ thong cay xanh co ~o canh quan dyp khong?

+ Xem xet chfit luqng cua cac lo~i phuong ti~n giao thong nQi bQ (xe di~n,cap treo, ... ) duqc bao tri thuang xuyen? Cac trang tri co phu hqp vai canh quantang thS cua khu, diSm du lich khong?

+ Co cac phuong an phan lu6ng xe dS dam bao an toan cho khach du Ijch.

+Nguai danh gia xem xet danh gia chfit luqng, di~n tich, tinh tr~ng bao tricua bili dB xe.

+Xem xet v~ sinh chung cua bili dB xe.

+ Thong bao niem ySt phi giri xe.

- Tieu chi "H? th6ng ili?n "

+Ngum danh gia kiSm tra muc dQva chfit luqng chiSu sang ~i cac diSm thamquan.

+H~ th6ng den duang co d~y du va dam bao chiSu sang.

+ Co sir d\lng cac thiSt bi tiSt ki~m di~n hay h~ th6ng di~n sir d\lng nangluqng m~t trai hay khong?

, ~ Cac thiSt bi cung cfip di~n dg phong, s~n sang sir d\lng t6t khi co cac S\l'co dien ra.

- Tieu chi "H? th6ng cdp thodt nuac "

+ Ng~ai danh gia xem xet h~ th6ng cung cfip nuac s~ch co dam bao dap(engnhu cau cua du khach hay khong?

+ H~ th6ng ~uac, duang ~ng, d~n nuac, voi nuac, co dam bao chfit luqngkhong? Cac h~ thong duqc thiet ke dil phu hqp vai canh quan khu, diSm du ljchchua?

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+ Co h~ thong va quy trinh xu ly mroc thai dat chuan v~ sinh moi tnronghay khong?

1.5. Nhom s¥ tham gia cua cVng ilang iliaphuang+ Nguoi danh gia xem xet 1)' l~ lao dQng la ngiroi dan dia phuong trong

diem, khu du lich. Viec su dung lao dQng dia phuong chiem bao nhieu %?

+ Doanh thu til cac diSm, khu du lich co dong gop gi trong viec phat triencac muc tieu xii hQi tai cong dAng dia phuong hay khong?

2. Phuong phap cho di~m

Cac khu, diSm du lich se duoc danh gia tren thang diSm 100 diem, trong do85 diSm diroc danh gia boi danh gia vien va 15 diSm duoc danh gia boi khachdu lich.

2.1. Danh gia cua ilanh gia vienDiSm cac tieu chi duoc danh gia cho tirng nQi dung voi thang diSm danh gia

til 0 d@n2 (diem Ie t6i 0,25). Muc 0 diSm la muc thfrp nhfrt, tuong Ung v6i S\l'khong co m~t cua nQi dung tieu chi yeu cfru t~i mQt khu IdiSm du lich hay conhung chfrt IUQ'llgcon rfrt kern. Muc 1 diSm tuong Ung v6i vi~c cac khu IdiSm dulich co cac nQi dung nhu tieu chi nhung chfrt IUQ'llgm6i duQ'cdanh gia 0 muc dQtrung binh, chua cao. Muc 2 diSm la thang diSm cao nhfrt dS danh gia cho cacnQi dung tieu chi co dam bao chfrt IUQ'llgt6t tuong Ung v6i nQi dung tieu chi.

• Khong co• Co nhung chfrt IUQ'llgkhong t6t

• Co nhung chua du • Co dfry du chfrt IUQ'llgt6t• Co nhung chfrt IUQ'llg • Co gfrn du chfrt IUQ'llgt6tchua cao

DiSm cua tirng nQi dung tieu chi duQ'ctinh theo cong thuc:

Di~m Di~m danh gia Ty I~ dong goptirng nQi tirng nQi dung ella nQi dungdung tieu x vito di~m ella x

chi 2 tieu chi

DiSm danh gia cua tirng tieu chi se duQ'ctinh bAng t6ng diSm cua tirng nQidung trong tieu chi (duQ'c lfry tron 2 chfr s6 th~p phan).

T6ng diSm danh gia cua khuldiSm du lich se la t6ng diSm cua tfrt ca cactieu chi cua khuldiSm du lich do. T6ng diSm cao nhfrt cua 5 nhom tieu chi dodanh gia vien ~hfrm la 85 diSm (Ph¥- I¥-c1. B(J tieu chi dimh gici didm du Itch,khu du Itch chat IU(Yngcao).

2.2. Danh gia cua khach du lichy@u t6 danh gia, cua kha~h du lich duQ'c diSu tra danh gia qua hinh thuc

bang hoi va, phong van tf\l'Ctiep khach du lich. S\l' hai long cua khach du lichd~Q'c tinh b~g gia tri trung ,binh cua 08 nhom nhan t6 bao gAm: 1) DiSu ki~ngIaOthong den va t~i khu, diem du lich; 2) V~ sinh moi truang cua khu, di~m du

Di~m danhgia tBi da ella

tieu chi

7

Itch; 3) Canh quan cua khu, diem du lich; 4) Dich vu vui choi, giai tri, thamquan trong khu, diem du lich; 5) Dich vu hru tru va an uong trong khu, diSm dulich; 6) Nhan vien phuc vu trong khu, diSm du lich; 7) Chinh sach phuc vu cuakhu, diem du lich; 8) Gia ca dich vu cua khu, diSm du Itch.

Tieu chi S1)" hai long cua khach du lich diroc tinh nhu sau: Voi cau tra loikhong co y kien duoc tinh lei0 diem, r~t khong hai long: 1 diem, khong hai long:2 diem, binh thirong: 3 diSm, hai long: 4 diSm va r~t hai long: 5 diSm. Mire dQhai long cua khach du lich dtroc tinh thea cong thirc:

Tong diem danh gid cac tieu chi cua khdch du lichN • h..,r· x 100%5 x So tieu chi augc aan .Ola codIem

Trong do: 5 lei diem cao nh~t danh gia cho m6i tieu chi nrong irng voimire dQr~t heii long

Tieu chi dugc danh gia co diSm: Lei cac tieu chi dugc khach duljch danh gia khac cau tra lai khong co y ki~n (0 diSm)

Cac khu, diSm du ljch phai d~t tir 80% muc dQheii long cua khach du ljchtuang lIng v6i 152/190 diSm m6i du dieu ki~n xet cong nh~ lei diSm du ljchch~t lugng cao (Ph¥ I¥c 2. Mdu Phiiu diJu tra S,!hili long cua khach du Itch d6ivai khu du Itch va didm du Itch).

Tren day leiHuang dftn sir d\lng BQ tieu chi danh gia diSm du lich, khu du}ich ch~t lugng cao tren dia ban thanh ph6 HeiNQi giai do~ 2021 - 2025. Denghi UBND cac qu~n, huy~n, thj xa; cac t6 chuc, ca nhan quan ly khu, diSm thmquan du ljch tren dja bein Theinh ph6 nghien cUu ap d\lng danh gia dS thuc dAynang cao ch~t lugng, t~o diSm d~n du ljch h~p dftn, tieu biSu cua Thu do. Trongqua trinh triSn khai co vuang m~c de nghi lien h~: D/c Ph~m Di8m Hao - Photruang phong Quy ho~ch, Phat triSn teii nguyen du ljch; s6 di~n tho~i:024.36363535 - 0985.325932; email: [email protected] ~

NO'inh{in:- UBND Thanh ph6 (d8 h/c);- Nhu tren;- Hi~phQiDLHN;- Ban Gilim d6c So';- Cac phOng thuQc So';- Luu: VT, QHPTTND~

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PHVLVC 1.

BQ TIEU CHi BANH GIA BIEM DU LICH, KHU DU LICHCHAT LU<}NG CAO TREN BIA BAN THANH PHO HA NQI

GIAI BO~N 2021-2025(Kern thea cong van s6 J26JISDL-QHPTTNDL ngayPIII012021 cua SiJDu Itch)

PhAn I. BQ TIEU CHi BANH GIA BIEM DU LICH CHAT LU<}NGCAOGIAI BO~N 2021-2025

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Sanphfrmva dich V\l

Nhomtieu chidanh gia

Tainguyendu lich

Tieu chidanh gia NQi dung tieu chi

Phong canh dep hoac cohien nrong, di tich dQc dao,d~c biet

I>i~m Ty I~ dongdanh gia cacnQidung

(thang di~m2, di~m Ie

0,25)

gop ellacac nQidung vaodi~m ellatieu chi

3/5

Su dadang vadQC daocua tainguyen

Co di san thien nhien, disan van hoa diroc x~p hanghoac dua van danh muc disan van hoa phi v~t th~

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Sire chuacua cacdi~m tai it nhdt 150 nguoi/ngay

nguyen

Co the khai thac phat triennhieu hoat dong/san phamdu lich

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Con nguyen ban, ducc baoBao v~ va v~ t6t, tao canh dep

r-------------------+-------~--------~ton tao tai Gift duoc truyen thong vannguyen hoa, co bien phap bao v~,

tao net hdp ddn rieng biet

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Dich vu cung cdp thong tinCung cdp cho khach qua di~n tho~ithong tin 24/24chokhach ~--------~~------+-------~--------~hang (qua Dich V\l cung cdp thong tindi~n tho~i, qua m~ng thong tin toan

m~ng cdu (website ho~c m~ng xiithong tin hQi), website, m~ng xii hQitoan cdu, dang tai. hinh anh dQng,dn phfrm video, he; trQ' download dn

phfrm di~n tit cua khu du

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114

I>i~mdanhgia

t8i da

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TTNhomticu chidanh gia

Ticu chidanh gia

Chi dfuIthong tintrong tOMbQkhuldi~m dulich Bi~n chi ddn co sa d6 thong

tin dinh vi VI tri cua dukhach, duQ'c thi~t k~ vainhi€u hinh fuili, Icy hi~u th~hi~n tinh thong tin cao

gop ciiacac nQi

dung vaodO;:' ..rem cuaticu chi

f)i~m Ty l~ dong

An pham huang ddn thongtin phat cho khach thamquan, An pham duoc thietk~ cong phu, hinh anh Annrong, dQc dao, kich cO'philhQ'Pd~ mang theo, thong tindAy du, d~ doc, sir dungchAt lieu than thien voi moitnrong

Thong tin tren An phdm in,An pham dien nr, websitehoac mang xa hQi duoc th~hien bang it nhat 02 ngonngtr tieng Vi~t va ti~ng Anh

Bang nQi quy cua toan di~mdu Iich va bang nQi quy chiti~t t~i cac khu chuc nang.

NQi dung ticu chi

danh gia cacnQidung


0,25)

1/4

1/4

1/3

1/3

1/3

f)i~mdanhgia

t6i da

2

Thuy~tminh (tIVcti~p ho~cqua bang

lich, co muc Hoi - flap, tralui cac diu hoi thirong g~pnhAt cua khach du lich, coh6 tro tu vAn online, dia chiemail lien he tnrc tuyen codirong ddn toi cac websitelien quan khac nhu: hang Iuhanh, hang v~ chuyen ...

Sa d6 chi ddn chung cuatOM di~m du Iich duQ'c d~tt~i nhi€u nai trong di~m duIich duQ'c thi~t k~ bAngti~ng Vi~t va it nhAt 1 ngo~ingu

Bang thong tin thuy~t minhv€ cac d6i tugng tham quanho~c co thuy~t minh vienchuyen trach ph\lc V\lkhach

1/4

2

10

TTNhomtieu chidanh gia

Tieu chidanh gia

ghi am,qua hinhimh, bangthongtin, ..)

Qudythong tindu lich

H~ thbngco so v~tch~tky

thu~t phvcvvluutmcua khachdu ljch

Djch vvluu tmph\lc VV

C6 trang bi may tinh k~t nbiinternet cho khach du lichtim kiem thong tin v~ di€mdu lich

Ty I~ donggop ciiacac nQidung vaodi~m ciiatieu chi

1/4

NQi dung tieu chi

f) .xremdanh gia cacnQidung


0,25)

114

Thuyet minh vien c6 khanang sir dung it nhat 02ngoai ngtr d€ thuyet minhcho khach

Dich vu thuyet minh Wd{>ng

C6 he) tro khach khiemthinh

Quay thong tin tai cac phankhu clnrc nang trong diemdu lich (trung bay nhtrng ~npham quang cao v~ di€m dulich danh cho khach du lich,gia d€ ~ pham thong tinduoc thiet k~ gon nhe,thuan ti~n cho viec l~y ~npham ..).

1/4

1/5

Nhan vien chuyen trachtrue cung c~p thong tin

1/5

1/5

C6 bb tri ban gh~ cho khachtim hi€u thong tin v~ diemdu lich

1/5

C6 til 2 qUdy thong tintrong di€m du lich tro len

Khach s~n til 3 sao - 5 saotrong ban kinh 5km

Djch vv da d~ng va c6chinh sach uu dtli chokhachhang

1/5

1

1/5

f)i~m

danhgia

t8i da

2

4

2

11


Tieu chidanh gia

khachhang

H~ thongnha hangphuc vukhach du

lich

Dich vuan uong

Dich vutham

quan, nghiduOng,

khampha,tim hi€ucac gia triv~1\1

nhien, vanh6a

NQi dung tieu chi

Khong gioi han thai gianphuc vu

D·lremdanh gia cacnQidung


0,25)

Ty I~ donggop cuacac nQi

dung vaodi~m cuatieu chi

115

Nhan vien c6 ky nang t6t,than thien, nhiet tinh

115

B6i xu binh d~ng voi tdt cakhach hang

115

Cong khai gia dich vu

C6 nha hang dat tieu chuanphuc vu khach du lich

Bam bao v~ sinh an toanthuc pham

115111

116

Th\lc dan da d~g va c6chinh sach iru dfii chokhach hang

116

Thai gian phuc vu linh hoat 116Nhan vien c6 trinh dQ, kynang t6t, than thien, nhiettinh

116

B6i xu binh d~ng voi tdt cakhach hang

116

Cong khai gia dich vu 116116Bam bao an toan tuyet d6i

cho khach du lich

Nhan vien c6 ki€n thircrQng, sau v~ cac d6i tUQllgtham quan, kham pha t~idi€m du lich, ky nang t6t,than thi~n, nhi~t tinh

116

Chuang trinh tham quanphong phu, da d~ng va linhho~t

116

C6 thong tin chinh th6ng v~cac d6i tUQllgtham quan

116

4

Di~mdanhgia

tBi da

2

6

12


Tieu chidanh gia NQidung tieu chi

D6i xu binh dAng voi tdt cakhach hang

Di~mdanh gia cacnQidung


0,25)

Ty I~donggop ciiacac nQidung vaodi~m ciiatieu chi

116


Dich vu da dang va cochinh sach tru da:i chokhach hang

116

116

Thai gian phuc vu linh hoat 116Nhan vien co trinh dQ, ky

Dich vu t6 nang t6t, than thien, nhietchirc Sl,l tinhkien, hQinghi, hQithao

Dich V\lmua s~m

116

Trang thiet bi hien dai,phong phil phil hQ'P tinhchdt cua nhieu loai su kienkhac nhau

116

D6i xu binh dAng voi tdt cakhach hang

116


Co di~m mua sam db hruniem va d~c san dia phuongphuc vu khach du lich, sud\lng nguyen li~u va nhanhrc cua dia phuong, co sanxudt t~i ch6 ph\lc V\l khachdu lich

116

116

Da d~ng cac dich V\l ph\lcV\l nhu cau phong phil cuakhach (mua s~m, him d~p,tu vdn thai trang, suc khoe,thue thi~t bi ca nhan, ... )

116

Thai gian ph\lc V\llinh ho~t 116Nhan vien co trinh dQ, kynang t6t, than thi~n, nhi~ttinh, co trach nhi~m

116

Cong khai gia dich V\l 116D6i xu binh dAng vai tdt cakhach hang

116

2

Di~mdanhgia

t8i da

2

13

TT

3


Quan Iydi~m d€n

Tieu chidanh gia

Quan Iychung

Moitrubng tvnhien vav~ sinhchung

Khong khi trong lanh,khong hi 0 nhi~m

Ty I~donggop cuacac nQidung vaodi~m cuatieu chi

113

NQidung tieu chi

J)i~mdanh gia cacnQidung


0,25)

113

Ban quan Iy di~m du lichvoi t6 chirc hQ may, chircnang, nhiem vu cu th~, rarang

Ban Quan Iy di~u hanh, xuly cac vAn d~ cua di~m dulich mot each suon se, cotrach nhiem, dam bao tangtnrong d~u hang nam chotoan khu

Xay dung, han hanh vakiem soat thuc hien nQi qui,qui t~c irng xu d6i voi cacd6i nrong lien quan trongpham vi di~m du lich.

113

117

Nguon mroc m~t (h6, ao,song, suoi, dai phunmroc, ... ) khong hi 0 nhiem

117

Rac thai khong hi v(rt hirahili dQCdubng giao thong,t~i cac di~m tham quan vacac ngu6n nuac m~t (h6,ao, song, su6i, dai phunnuac, khu V\lC hi~n venha, ... )

117

Cac trang thi€t hi trongdi~m du lich nhu den chi€usang, hi~n hao, tUQ'llg dai,ti~u canh, ... duQ'clam s~ch

117

Cac khu V\lC han san v~t,qua luu ni~m, cac mon Amth\lC trong di~mdu lich phaidam hao v~sinh moi trubngchung

117

Rac thai duQ'C thu gomdung vi tri quy dinh

117

3

':r

J)i~mdanhgia

tai da

2

14


Tieu chidanh gia

Xu ly raethai

He thongnhav~

sinh congc{>ng

NQidung tieu chi

Khu V\l'C dang thi congduoc che chan

Phuong an dam bao v~ sinhmoi tnrong trong diem dulich

f)i~mdanh gia cacnQidung


0,25)

Ty I~donggop cuacac nQidung vitodi~m cuatieu chi

117

114

Khu V\l'C t~p trung rae thaicua ca di~m du lich

114

H~ th6ng thu gom rae thaiIe

114

Trung binh co it nhAt 01thung rae co n~p d~y tren200m doc duong giao thongnQib{>

Khu v~ sinh cong cong datchufun danh cho khach dulich tai tru sa di~u hanh vacac di~m dirng tham quanchinh

114

111

f)i~mdanhgia

t6i da

Moi

cua c{>ngd6ng diaphuong)

Cong d6ng dia phirongkhong thuc hien cac hanh viquAynhi6u khach du Iich

115

Giao ti€p, irng xu th~ hienban s~c van hoa va sir vanminh cua ngtroi dan diaphuong

115

Ton trQng van hoa, (mg xucua khach du Iich tir cacvUng mi~n d€n v&i diaphuong

115

115

sfut sang gi&i thi~u vahuang ddn khach du Iichhoa nh~p va trai nghi~mphong cach van hoa mangtinh d~c· !rung cua djaphuong

115

1

2

S~n sang h6 trQ' khach dutfUOngxii lich (huang ddn, chih{>i(s\l

than thi~n duOng, ... )

t\

.0 l' t ~.: (.1t

\v .. \-:

2

15


Phuong an dam bao anninh, an toan cho khach duIich trong di~u kien binhthuong voi nhtrng su c6don gian, thirong g~p

gop ciiacac nQidung vaodi~m ctiatieu chi

1/1

1/3

1/3

1/3

Di€m tnrc an ninh trongkhu du lich va t~i me>iphankhu chuc nang

Ca sa v~t 1------------+-----+- _chAtky L\lc lUQ'llg an ninh duQ'c 1/8

thu~t ph\lc trang bi d6ng ph\lc vaV\l dam nhfing thi~t bi t6i thi€ubao an (gang tay, 6ng nhom, coi,ninh, an dili cui, den pin, ling, mfi,toan cho loa, b<) dam, ... ) ph\lc V\lkhach du cong tac dam bao an ninh,

lich an toan cho khach du lichH~ th6ng camera hi~n d~i,g6c quay r<)ng,d<)phan giaicao d€ giam sat an ninh a

Tieu chidanh gia NQidung tieu chi

danh gia cacnQidung


0,25)

T6 chirchrc hrongan ninh,tr~t ttr

B<) phan dam bao an ninhtr~t nr, cac t6 chuyen trachduoc b6 tri tnrc tai cacdi€m va c6 d<)i giam sat,tUdn tra chuyen trach

Phuong andam baoan ninh,antoan

cho khachdu lich

Thi~t l~p dirong day n6ngk~t n6i voi ban, nganh chircnang cua dia phuong d€ph6i hQ'P trong cong tacdam bao an ninh, an toancho khach du lich (He>trodi€m du lich trong viecph6i hQ'Pgiai quyet cac vAnd~ vuot qua chirc nang cuadi€m du lich), Cll nhan vientnrc dUOngday n6ng 2417

C6 phuong an chli d<)ng satan, Ung CUu khach va taisan khi c6 thien tai, hoaho~n va nhfing S\l c6nghiem trQng khac

1/8

1/8

2

f)i~mdanhgia

t6i da

1

2

16

TT

4


Co sa h~tfuIg

Tieu chidanh gia

H~ th6ngdUOng

giao thong

Duong vao diem du lich coth€ duoc k~t n6i tn,rc ti~pv&i h~ th6ng glao thongqu6c gia thong qua it nhfrt 2trong 4 lo~i hinh gIaOthong: dUOng be>, dUOngs~t, dUOng thuy, dUOnghang khong (khong phaithong qua h~ th6ng dUOnggiao thong lien huy~n ho~cco nhung khoang cachng~n)

NQi dung tieu chi

Ili€mdanh gia cacnQidung

(thang di€m2, di€m Ie

0,25)cac diem tham quan chinhva cac khu chirc nang

Trang bi h~ thong bao chayn6 W de>ng trong cac khunha

H~ thong loa phong thanhd€ thong bao cac sir c6,tnrong hop khan cfrp

H~ thong hang rao each lykhu V\l'C nguy hiem

B6 tri voi mroc va cac b6nchua mroc phuc vu ciru hoatai cac khu chirc nang

Co xe chuyen dung phuc vucong tac tudn tra, kiem soatan ninh tr~t nr trong khu dulich, dircc trang bi them cactrang thiet bi d€ v~n chuyenho~c Clru he> chuyen d\lngnhu xe dap, xe mo to, thangday, xuong ciru he>

Tren 1 cua ngo vao di€m dulich

Cac cua ngo nay duQ'cphanb6 tir nhi~u huang, nhi~udia phuong khac nhau giapranh v&i di€m du lich t~o

Ty l~ donggop ciiacac nQi

dung vaodi€m ciiatieu chi

118

118

118

118

118

114

114

114

Ili€mdanhgia

tAi da

3

17


Tieu chidanh gia

Bi€n baochi d~nti~p c~nkhudulich bangduong be),dUOngthuy

Duonggiao thongne)ibe)

H~ th6ngdi~n

Co h~ th6ng chi~u sangngh~ thu~t (trang tri, ti€ucanh, dai phun nu6'c, ... )

NQi dung tieu chi

nolrnemdanh gia cacnQidung


0,25)dieu kien thuan IQ'icho cacphuong ti~n giao thong

Co hinh thirc giao thongcong cong

Co bien bao chi d~n, ti~pc~n di€m du lich dircc thietk~ ro rang bang 02 ngonngit tieng Viet va tiengAnh, ne)idung thong tin dAydu, s6 Iuong va vi tri d~tbien bao phil hQ'P (co bienbao 6 tAt ca cac nga ba, ngatu dirong d~n d~n di€m dulich)

Co h~ thong giao thong ne)ibe) k~t n6i toi cac diemtham quan, dap irng nhucAu v~n chuyen bangphuong ti~n giao thongdUOng be) (xe may, xich 10,xe d~p, xe di~n)

Ty I~ donggop ciiacac nQi


1/4

1/1

3/4

Co h~ th6ng glaO thongchuyen d\lng nhu cap treo,thang may, trugt mang

Thi~t k~ va I~p d~t h~ th6ngdi~n sinh ho~t va chi~usang v6'i nhUng trang thi~tbi phil hQ'PdQc dUOng giaothong ne)i be), t~i cac di€mdUng tham quan va cac khudich V\llien quan

1/4

3/8

Sir d\lng cac trang thi~t biti~t ki~m nang lugng

1/8

Co h~ th6ng di~n dl,lphong 2/8

Sfr d\lng h~ th6ng cung cApnang lugng va cac trang

1/8

1/8

3

f)i~mdanhgia

t8i da

3

3

18

TT

5


S\l thamgia cuacQng d6ngdia phuong

Tieu chidanh gia

H~ thongcApthoatmroc

Ty I~ laodQnglanguai diaphuongtrong khudu lich

NQi dung tieu chi

Di~mdanh gia cacnQidung


0,25)thiet bi su dung nang IUQ'Ilgthan thien voi moi twangH~ thong mroc sach dambao nhu cAumroc sach cuakhach

Ty I~ donggop ciiacac nQi

dung vaodOA ?(em cuatieu chi

116

H~ th6ng IQC mroc sachtheo tieu chuan quoc t~ (coth€ u6ng ngay khong cAndun soi) phuc V1,l nhu cAucua khach du lich

116

Niroc va h~ thong dirong6ng, voi mroc phuc V1,l congtac chua chay

116

H~ th6ng thoat mroc dambao v~ sinh moi twang

116

H~ thong xu Iy mroc thaidam bao an toan cho moitwang

116

Quy trinh xu Iy mroc thaid€ tai su dung cho cac nhucAu nhu tiroi cay, v~sinh, ...

Su dung lao dQng la ngiroidan dia phirong (ill 3 - 10%t6ng lao dQng di€m du lich)

116

114

C6 trich doanh thu cuadi€m du lich h6 trq cac ho~tdQng phong trao cua diaphuong hang nam

114

C6 trich doanh thu cuadi€m du lich h6 trq xayd\lilg, nang cAp eac eongtrinh cong cQng eua diaphuong hang nam

Ty I~ hQ gia dinh eua diaphuong duqc tham gia kinhdoanh trong di€m du lichd~t ill 5 - 10%.

114

114

3

Di~mdanhgia

tai da

10

20

Phin II. BO TIEU CHi DANH GIA KHU DU LICH CHAT LUQNG CAOGIAI DO~N 2021-2025

TT

2


1 Tainguyendu lich

Tieu chidanh gia

cua Utinguyen

Sire chuacua cacdi~m tainguyen

Bao v~vaton tao tainguyen

NQidung tieu chi

Ili~m danh Ty I~donggia cacnQidung


0,25)

gop ciiacac nQidung vaodi~m ciiatieu chi

3/5

Cong trinh van hoa, di tichlich sir diroc cong nhan celptinh

115

Co th~ khai thac phat triennhieu hoat d9ng/san pham dulich

it nhelt1400 ngiroi/ngay

Con nguyen ban, diroc bao v~t6t, tao canh dep

115

111

112

Con gift diroc truyen thongvan hoa, co bien phap bao v~,tao net helpdfutrieng biet

San pham Cung celp Dich vu cung cAp thong tinva dich thong tin cho khach qua dien tho~iV\l cho khach 24/24

hang (qua t-D-jc-h-vu-,-c-un-g-c--:-dp-t-ho-An-g-ti-n-+--------1f------1I-4--ldi~n tho~i, qua m~ng thong tin toan cAum~ng (website ho~c ml;lngxa h9i),thong ~intoan cau; website, ml;lngxa h9i dang tai

hinh anh d9ng, video, h6 trQ'elnphAm download eln phAm di~n tir

cua khu du lich, co m\lCHoi -Bap, tra lai cac cau hoithuang g~p nhdt cua khachdu nch, co h6 trQ' tu velnonline, dja chi email lien h~tIVc tuyen, co duang d~n taicac website lien quan khacnhu: hang 1fthanh, hang v~nchuy~n",

Su da dang Phong canh dep, d9c daova d9Cdao khac biet voi cac khu du lich

112

114

Ili~mdanhgia

tBi da

)

10

2

3

1

21


Tleu chidanh gia NQi dung tieu chi

f)i~m danh Ty I~donggia cacnQidung


0,25)

gop ciiacac nQi


1/4

f)i~mdanhgia

t8i da

Chi d~n Bang n<)iquy cua toan khuthong tin du Iich va bang n<)iquy chitrong tom ti~t tai cac khu clnrc nang.b<) khu du I-S-a-d-6-ch-i-d-~-n-to-a-n-kh""::'u-d-u+-----I---1/-3---1lich

lich va cac khu clnrc nangduoc d~t tai nhieu noi trongkhu du lich.

An pham hu6ng d~n thongtin phat cho khach thamquan, dn pham diroc thiet k~cong phu, hinh anh dn nrong,d<)cdao, kich cO'phil hop d€mang theo, thong tin ddy du,d€ doc, su dung chdt lieu thanthien voi moi tnrong

Thong tin tren dn pham in, dnpham di~n til, website hoacmang xlI h<)idiroc th€ hienbang it nhat 02 ngon ngtrtieng Vi~t va tieng Anh

114

H~ th6ng bi€n chi d~n d~ncac khu chuc nang trong khudu lich

1/3

Bi€n chi d~n b~ng ti~ng Vi~tva it nhdt Ingo~i ngfr, dUQ'cthi~t k~ vai nhi~u hinh anh,Icy hi~u th€ hi~n tinh thongtin cao va c6 sa d6 thong tindinh vi vi tri ciia du khach.

Thuy~t Bang thong tin thuy~t minhminh (trvc v~ cac d6i tugng tham quanti~p ho~c ho~c c6 thuy~t minh vienqua bang chuyen trach ph\lc V\l khachghi am, I-B--an-g--th-o-n-g-t-in-d-i-e.-n-tu-·-th-u-y-~-t+---------I----l-/5--~qua hinhcinh, bang minh v~ cac d6i tugng thamthong tin,..) quan

I----------------------+-------~r_----~Thuy~t minh vien c6 kha

1/3

115

1/5

2

22


Tieu chidanh gia

Dich vu thuyet minh ttr dQng

gop ciiacac nQi

dung vaodi~m ciiatieu chi

Ili~m danh Ty I~dong

C6 h6 tro khach khiem thinh

Phong cung cAp thong tintrang bi may tinh k€t n6iinternet cho khach du lich timkiem thong tin v€ khu du lich

Nhan vien chuyen trach tnrccung cAp thong tin ti€p nhanva giai quyet khieu nai cuadu khach, ...

Quay thong tin tai cac phankhu chirc hang trong khu dulich (trung bay nhtrng Anphdm quitng cao v€ khu dulich danh cho khach du lich,gia d€ An pham thong tindiroc thiet k€ gon nhe, thuantien cho viec lAyAnpham ... )

NQidung tieu chi

gia cacnQidung

(thang di~m2, di~m Ie0,25)

nang sir dung 02 ngoai ngtrd€ thuyet minh cho khach

1/5

Trung tamthong tindu lich

1/5

1/3

1/3

H~ thong Khach san nr 3 sao - 5 saoco sa v~t trong ban kinh 5kmchAt kythuat phucvu luu tru C6 khach s~n, co sa luu trucua khach d~t chudn tir 3 sao tra lendu lich

Djchluu

V\l Djch V\l da d~g va c6 chinhtru sach uu din cho khach hang

ph\lc V\l Khong gi6'i h~ thai glankhach hang ph\lc V\l

r---------------------+---------~----~Nhan vien c6 ky nang t6t,than thi~n, nhi~t tinh

1/3

1/2

1/2

1/5

1/5

1/5

D6i xir binh d&ng v6'i tAt citkhach hang

1/5

H~ th6ng Nha hang d~t tieu chudn ph\lc

Cong khai gia djch V\l 1/5

1/2

2

:!'-.;

Ili~mdanhgia

tBi da

3

2

3

23


f)i~m danh Ty If dong

H~ thong nha hang duocphan b6 thuan IQ'icho khachtrong khach san va tai cacphan khu clnrc nang

NQidung tieu chi

gia cacnQidung

(thang di~m2, di~m Ie0,25)

Tieu chidanh gia

nha hang vu khach du lich, co kha nangvu phuc vu til 500 khach tro len,du diroc phan loai thanh nha

hang Au, A, ...

ph\lckhach1jch

gop ciiacac nQidung vitodi~m cuatieu chi

Dich vu an Dam bao v~ sinh an toan thucuong pham

~--------------------+---------~----~Thuc don da dang va cochinh sach uu diii cho khachhang

112

116

116

Thai gian phuc vu linh hoat

Nhan vien co trinh dQ, kynang t6t, than thien, nhiettinh

D6i xu binh d~ng voi tfrt cakhach hang

116

116

116


Co sa phuc Khu vui choi giai tri tbng hQ'Pvu vui choi voi nhieu loai tro choi nhugiai tri khu vui chai ngoai trai, khu

vui chai trong nha, rl;lpchi~uphim, ... danh cho nguai Ianva tre em

Co chUng nh~n khu vui chaigiai tri d~ng cfrp qu6c t~IAAPA

Dich V\l Dam bao an toan tuy~t d6iVUI chai, cho khach du 1jchgiai tri Dich V\l da d~g va co chinh

sach uu diii cho khach hang

Nhdn vien co trinh dQ, kynang t6t, than thi~n, nhi~ttinh

116

2/3

113

116

116

116

f)i~mdanhgia

t6i da

2

2

1

-------------- --- -- -- ---- --- -----------

24


I>i@mdanh Ty I~ dong

Cac hoat dong trinh di~n,bieu di~n nghe thuat phuc vukhach voi tAn suAt > 1IAningay

Trang thi~t bi hi~n d~i, phongphu phil hQ'P tinh chAt euanhiSu lo~iSl!ki~n khae nhau


gia cacnQidung

(thang di@m2, di@mIe

0,25)

D6i xu binh d~ng voi tAt cakhach hang

gop ciiacac nQidung vaodi@mciiatieu chi

116

Trang thi~t bi phuc vu hoatdQng vui choi giai tri dambao dung tieu chuan, quychuan cua nha san xuat

116

Cong khai gia dich vu 116

Dich vu Dam bao an toan tuyet d6itham quan, eho khach du lichnghi ~N-h-an-v-ie-n-e-o-k-i-~-n-th-u-'e-ro-.n-g-,+-----~-I-/6-~dirong, sau vS cac d6i nrong thamkham pha,tim hieu quan, kharn pha tai khu du

lich, ky nang t6t, than thien,cac gia tri nhi~t tinhvS tl!~----------------+_--------~----~

Cae hoatdQng trinhdi~n, bieudi~n nghethuat

nhien, van Chuang trinh tham quanhoa phong phu, da d~ng va linh

ho~t

111

116

116

Co thong tin ehinh th6ng vScae d6i tUQ1lgtham quan

116

D6i xu binh d~ng vai tAt eakhaeh hang

116

Cong khai gia dieh V\l 116Dieh V\l t6 Dieh V\lda d~ng va co ehinhehue Sl! saeh uu dffieho khaeh hangki~n, hQi

ho".1· Thai gian ph\le V\llinh ho~tnghi,thao Nhan vien co trinh dQ, ky

nang t6t, than thi~n, nhi~ttinh

116

116

116

116

1

"

J

I>i@mdanhgia

t&i da

6

2

25

TT

3


Quan lydi€m d€n


Di~m danh Ty I~donggia cacnQidung


0,25)

gop cuacac nQi


1/6

1/6

1/6

1/6

1/6

1/6

1/6

1/6

1/3

1/3

1/3


117

Thai gian phuc vu linh hoat

Cong khai gia dich Vl)

M6i truang Khong khi trong lanh, khongt\l nhien, v~ bi 0 nhi~msinh chung 1---,::--------, --+------II---------l

N~~oo~~~,~ 117

D6i xu binh dfuIg voi tdt cakhach hang

Dich, vu C6 di€m mua s~m db hrumua sam niem va d~c san dia phirong

phuc vu khach du lich, sudung nguyen li~u va nhan hrccua dia phirong, co san xudttai ch6 phuc vu khach du lich

Da dang cac dich vu phuc vunhu cdu phong phu cua khach(mua s~m, lam dep, tu vdnthai trang, tu vdn sire khoe,thue thiet bi ca nhan, ... )

Nhan vien c6 trinh dQ, kynang t6t, than thien, nhiettinh, c6 trach nhiem

D6i xu binh dfuIg v6i tdt cakhach hang

Quan lychung

Ban quan ly khu du lich v6it6 chuc bQ may, chuc nang,nhi~m Vl) C\l th€, ra rang

Ban Quan ly di~u hanh, xu lycac vdn d~ ciia khu du lichmQt cach suon se, c6 trachnhi~m, dam bao tang truemgd~u hang nam cho toan khu

Xay d\lllg, ban hanh va ki€msoat th\lc hi~n nQi qui, qui t~c(eng xu d6i v6i cac d6i tUQ'Ilglien quan trong ph~m vi khudu lich.

Di~mdanhgia

t8i da

2

2

2

26


Tieu chidanh gia

Xu ly raethai

Khu V\lCt~p trung rac thaicua ca khu du lich

f)i~m danh Ty I~dong

NQi dung tieu chi

gia cacnQidung


0,25)song, suoi, dai phun mroc, ... )khong bi 0 nhiem

gop ciiacac nQidung vaodi~m cuatieu chi

Rae thai khong bi virt bira baidoc dirong giao thong, tai cackhu tham quan va cac nguonmroc m~t (h6, ao, song, suoi,dai phun mroc, khu V\lCbienyen bo, ... )

117

Cac trang thiet bi trong khudu lich nhu den chieu sang,bien bao, WQ1lg dai, ti~ucanh.. .. duoc lam sach

117

Cac khu V\lCban san vat, quahru niem, cac mon Am thuctrong khu du lich phai dambao v~ sinh moi tnrongchung

117

Rae thai duoc thu gom dungvi tri quy dinh

117

Khu V\lCdang thi cong duccche chan

Phuong an dam bao v~ sinhmoi tnrong trong khu du lich

117

1/6

H~ thong thu gom rae thai le 1/6

Trung binh co it nhat 01thung rae co nAp d~y tren300m dQc dUOnggiao thongnQibQ

1/6

1/6

H~ th6ng xu ly rac thai riengtrong khu du lich ho~c cophuang ti~n v~ chuy~n racthai tai nai xu ly rac cua diaphuang vai tAn sudt 1lfuvngay

1/6

Sir d\lng cac cong C\lh6 trQ'chuyen d\lng cong ngh~ cao

1/6

2

f)i~mdanhgia

t6i da

27

Di@mdanh Ty I~dongDi@mdanhgia

t8i da

gop ciiacac nQi

dung vaodi@mciiatieu chi

gia cacnQidung

(thang di@m2, di@mIe

0,25)


Tteu chidanh gia

TT NQi dung tieu chi

(su dung h6a chat diroc chophep d€ xu ly 0 nhiem, xu Iyrae thai, ... ) tai nhtrng khuV\lCthich hQ'P

H~ thongnha v~ sinhcong cong

1/2Nha v~ sinh cong cong datchuan phuc vu khach du lichtai cac khu chirc nang va cacdi€m tham quan chinh 2

Buong v~ sinh hru dong taicac khu cong cong khac

1/2

Moi tnrong Cong d6ng dia phirong khongxii hQi (sir thuc hien cac hanh vi quaythan thien nhi€u khach du lichcua cong f-G-ia-o-ti-€p-,-(rn-g-x-u-t-h-€-h-i-~n-+-----I---l-/5----1

d6ng dia ban s~c van h6a va str vanphuong) minh cua ngiroi dan dia

phuong

1/5

S~n sang he>trQ'khach du lich(huang ddn, chi duOng, .... )

1/52

Ton trQng van h6a, ung xucua khach du lich til cac vimgmi~n d€n v6i dia phuong

1/5

S~n sang gi6i thi~u va huangddn khach du lich hoa nh~pva trai nghi~m phong cachvan h6a mang tinh d~c trungcua dia phuong

1/5

T6 chucl\lc IUQ'llgan ninh,tr~t t\l

BQph~n dam bao an ninh tr~tt\l, cac t6 chuyen trach duQ'cb6 tri tf\lC t~i cac di€m va c6dQi giam sat, tufut tra chuyentrach

1/1

2

Phuong an Phuong an dam bao an ninh,dam bao an an toan cho khach du lichninh, an trong di~u ki~n binh thuOngtoan cho v6i nhUng S\l c6 don gian,khach du thuOng g~p

r-~--~------+----~~--~Thi€t I~p dUOngday n6ng k€t

1/3

1

lich 1/3

28


f)i~m danh Ty I~dong

NQi dung tieu chi

gia cacnQidung


0,25)

H~ th6ng hang nlo cach Iykhu V\lC nguy hi€m

Tieu chidanh gia

noi voi ban, nganh chirc nangcua dia phuong d~ ph6i hQ'Ptrong cong tac dam bao anninh, an toan cho khach dulich (He> tro khu du lichtrong viec ph6i hQ'P giaiquyet cac vdn d~ virot quachirc nang cua khu du lich),cli nhan vien tnrc dirong daynong 2417

gop cuacac nQi


Co sa v~t f)i~m tnrc an ninh trong khuchdt ky du lich va tai me>iphan khuthuat phuc chirc nangvu dam bao I-L-v-c-lu-Q'll-=-g-a-n-n-i-nh--d-u-Q'-c+-----l---I-/8---1

an ninh, an trang bi d6ng phuc va nhirngtoan cho thiet bi t6i thi€u (gang tay,khach du 6ng nhom, coi, diIi cui, dimlich pin, ung, mii, loa, be>dam, ... )

ph\lc V\l cong tac dam bao anninh, an toan cho khach dulich

Co phuong an chu de>ng satan, irng CUu khach va tai sankhi co thien tai, hoa hoan vanhtrng su c6 nghiem trongkhac

113

118

H~ th6ng camera hi~n d~i,goc quay re>ng, de>phan giaicao d~ giam sat an ninh a cacdi€m tham quan chinh va cackhu chuc nang

118

Trang bi h~ th6ng bao chayn6 W de>ngtrong cac khu nha

118

H~ th6ng loa phong thanh d~thong bao cac sv c6, trubnghQ'Pkhdn cdp

118

118

B6 tri voi nuac va cac b6n 118

f)i~mdanhgia

t6i da

2

29

TT

4


Tisu chidanh gia NQidung tieu chi

chua mroc phuc vu ciru hoatai cac khu chirc nang

f)i~m danh Ty I~dongghi cacnQidung


0,25)

gop cuacac nQidung vaodi~m ciiatieu chi

Co xe chuyen dung phuc vucong tac tuAn tra, kiem soatan ninh tr~t til trong khu dulich, diroc trang bi them cactrang thiet bi d~ v~n chuyenhoac ciru he> chuyen dungnhu xe dap, xe me to, thangday, xuong CUu he>

Duong vao diem du lich coth~ dircc k€t n6i tnrc ti€p voih~ thong giao thong quoc giathong qua it nhat 2 trong 4loai hinh giao thong: duongbe>, dirong s~t, dirong thuy,dirong hang khong (khongphai thong qua h~ thongduong giao thong lien huyenhoac co nhung khoang eachngan)

118

1/4

Tren 1 cfta ngo vao khu dulich

114

Cac cira ngo nay duQ'c phanb6 til nhi~u huang, nhi~u diaphuong khac nhau giap ranhvai khu du Iich t~o di~u ki~nthu~n IQ'icho cac phuong ti~ngiao thong

Co hinh thuc giao thong congcQng

114

114

Bi~n bao Bi~n bao chi ddn, ti€p c~nchi ddn ti€p khu du Iichc~n khu du t-V-1-:-tr-i-d-~-t-b----:i~:-n-b-a-'o-ph-u-'-h-Q'P-+-----+---lI-S--lIich b~ngdUOng be>,r(-tru~o-c-c-ac-ng-a-b-a-,-n-g-a-tu-)-~ ~ ~dUOngthuy S6 IUQ'llgva vi tri d~t cac chi

ddn phil hQ'P (co bi~n bao atAt ca cac nga ba, nga tudUOngddn d€n khu du Iich)

liS

1/S

Co sa ha H~ thongtAng dirong giao

thong

f)i~mdanhgia

t6i da

3

3

30


Tieu chidanh gia

Duonggiao thongnQibQ

NQi dung tieu chi

Bi~n bao diroc thiet k~ rorang (kich co bien bao, cochtr, hinh anh thong tin, mausAc,... ), nQi dung thong tindAydu

J)i~m danh Ty I~ donggia cacnQidung


0,25)

gop ciiacac nQidung vaodi~m ciiatieu chi

115

Bi~n bao diroc di€n dat songngu (tieng Vi~t va 01 ngoaingtr)

100% h~ thong duong giaothong nQi bQ phu betong/nhira va rong dam baoan toan giao thong cho 2 Ianduong (2 chien).

115

112

Co h~ thong giao thongchuyen dung nhir cap treo,thang may, tnrot mang

112

Co dirong danh rieng chongiroi sir dung xe Ian

1/2

Co dien tich d6 xe phuc vunhu cAudu lich t6i thi~u 01ngay, tuy theo hru hrongkhach tham /ngay

112

3/5H~ thong Thi~t k~ va I~p d~t h~ th6ngdi~n chi~u sang vai nhUng trang

thi~t bi hi~n dliti,than thi~nvai moi truOng, ti~t ki~mnang Iuqng dQc dUOnggiaothong nQibQ,khu luu tru, cacphan khu chirc nang va teltcacac di~m tham quan trongkhu du Iich

115H~ th6ng di~n d\l phong

H~ th6ng. chi~u sang ngh~thu~t

115

H,~ th6ng H~th6ng nuac slitchdam baocap thoat nhu cAunuac slitchcua khachnuac r---~,----------------+---------~----~

H~ thong IQcnuac slitchtheo 116tieu chudn _qu6c t~ (co th~

116

J)i~mdanhgia

t8i da

3

3

3

------

31


Su thamgia cuacQng

1----1 d6ng diaphuong

5

Tieu chidanh gia

Ty I~ laodQnglanguoi diaphuongtrong khudu lich

H~ thong xir Iy mroc thaidam bao an toan cho moitnrong

gop ciiacac nQi


f)i~m danh Ty I~ dong

Niroc va h~ thong dirong 6ng,voi mroc phuc vu cong tacchua chay

H~ thong thoat mroc dam baov~ sinh moi tnrong

Quy trinh xir ly mroc thai d~tai sir dung cho cac nhu cAunhtr nroi cay, v~ sinh, ...

Sir dung lao dQng la ngiroidan dia phirong (til 3 t6nglao dong toan khu du Iich)

Co trich doanh thu cua khudu lich h6 tro cac hoat dQngphong trao clla dia phuonghangnam

Co trich doanh thu clla khudu lich h6 trq xay d\lllg, nangcdp cac cong trinh cong cQngClladia phuong hang nam

Ty I~ hQ gia dinh clla diaphuong duqc tham gia kinhdoanh trong khu du lich d~ttil 5% tra len

NQi dung tieu chi

gia cacnQidung


0,25)uong ngay khong c~n dunsoi) phuc vu nhu cau cuakhach du lich

116

116

116

116

114

114

114

114

f)i~mdanhgia

tai da

10

-----------------------

32

PHVLVC 2.BANG HOI KHAcH DU LICH

(Kerntheo cong van sci A,?JlIISDL-QHPTTNDL ngay(fi/10/2021 cua ssDu Itch)

1.PHIEU DIEU TRA SVHAl LONG CVAKHAcH DU LICHDOl VCJI DIEM DU LICH

Nh~m nang eao eh~t hrong phuc vu khach cua diSm du lich, dS nghiOngIBa vui long eho y kien vao bang hoi diroi day bang each danh d~u ./ vao 0tuong irng voi danh gia cua Ong/Ba vS sg dau tu,phuc vu cua diSm du lich.

Tran trong cam on su hop tac cua Ong/Ba!

Rat Khong HoilDkhfing hai hai Binh Hai toan hai

long lon_g thuO'n_g long longI OnglBa danh gia th~ nao v~ di~u ki~n giao thong d~n va t~lidi~m du lich

1 Ch~t hrong dirong giao thong D D D D D, .den diem du lich

2 Ch~t lU<J!lgduong giao thong D D D D Dn(>ib(>diem du lich

3 Chat hrong va tinh htru ich cuah~ thong bien chi dftn giaothong d~n diem du lich (vi tri D D D D Dd~t, eh~t hrong, thi~t k~ eua IbiSn ... ) I

4 Chat luqng va tinh hfiu ieh eua Ih~ th6ng biSn chi dftn trong n(>i D D D D D \ ~b(>diSm du lieh (vi tri d~t, eh~t "

\

luqng, thi~t k~ eua biSn ... )5 Sg thu~ 19i trong vi~e tiep e~n

diS!? du lieh (ti~p e~n b~ng D D D D Dnhieu lo~i phuong ti~n glaothong)

6 Sg thu~n l?,i, vi tri va qui moD D 0 D 0khu vge de xe eho khaeh eua.

diem du liehII OnglBa danh gia nhu th~ nao v~ vi~e dam bao v~ sinh moi truO'ng eua di~m du

lieh

)~'~

iiI

7

Str b6 tri cac cong trinh kientrue va khong gian tlmg th8 elladiem du lich

33

Ritkhfmg hai

long

Khonghailong

Binh HaithU'(m_g_ lon2

Hoantoan hailong

Chit IUQ11gmroc sach su dung D D D D D

8 Su b6 tri va phuc vu tai cac nhav~ sinh trong di8m du lich

D D D D D

9 Su trong lanh ella moi tnrongkhong khi trong di8m du lich

D D D D D

10 Su kiem soat tieng 6n trongdiem du lich

D D D D D

11 Su b6 tri h~ thong thung rae vacong tac thu gom rae thai tircac thung rae

D

D

D

D

D

D12 An ninh, an tom trong diem dulich

III OnglBa danh gia th~ nao v~ canh quan ciia di~m du ljch

D

D

D

D

13 Sg hip din ella quang eanhthien nhien

D D D D D

IV OnglBa danh gia th~ nao v~ cac djch vI}vui choi, giai tri, tham quan trongdi~m du ljch

14 Su b6 tri h~ thong dien chieusang, di~n sinh hoat

D

D

D

D

D

D

D

D

D

D15

16 Su da dang ella cac di8m thamquan va sg da d~ng ella caechuang trinh tham quan

D D D D D

17 Sg phong phu ella cae di8mmua s~m hang hoa va d6 luuni~m

18 Sg phong phu ella cae ho~td{>ngvui ehai giai tri

D

D

D

D

D

D

D

D

D

D

34

RAt Khong Hoankhdng hai hai Binh Hai toan hai

long lon2 thuOn2 lon2 longV OnglBa danh gia th~ nao v~ djch vy IU'Utru va an uAng trong di~m du ljch

19 Cac dich vu trong co sa hru trucua di~m du lich (khach san,nha nghi...)

o o o o o

20 Cac dich vu phuc vu an uongtrong cac nha hang cua di~m dulich

o o o o o21

Mon an ngon, hap dfin o o oVI OnglBa danh gia th~ nao v~ nhan vien phuc vy trong di~m du lich

o o

22Nhan vien bao v~ o o o o o

23Nhan vien tai nha hang o o o o o

24Nhan vien t~i khaeh s~n o o o o o

25 Nhan vien t~i cae di~m VUlehai giiii tri

o o o o o26 Nhan vien t~i cae di~m mua,

samo o o o o

27Nhan vien t~i qu§.ythong tin

28 Nhan vien phong hu6ng dfin,thuySt minh

o

o

o

o

o

o

o

o

VII OnglBa danh gia th~ nao v~ cac chinh sach phyc vl}cua di~m du Ijch

o

o

29Thai gian ph\le V\l o o o o o

35

RAt Khong Hoankhong hai hai Binh Hai toan hai

long long tlnrong long long30 Quy trinh tiSp nhan va xu ly D D D D D

viec d~t/huy dich vu

31 D D D D D,Cac chuang trinh khuyen mai

32 Vi~c ap dung cac hinh thirc D D D D Dthanh toan

VIII OnglBa danh gia th~ nao v~ gia djch VI} ciia di~m du lich

33 D D D D DGia ve tham quan

34 D D D D DGia dich vu vui choi giai tri

35 D D D D DGia dB an u6ng

36 D D D D DGia dich vu hru tni

37 Gia dich vu,

v~n chuyen tlili D D D D D,diem du lich

38 D D D D DGia hang hoa va dB hru niem

I

36

2. PHIEU DIEU TRA s11HAl LONG CVA KHAcH DU LICH. .DOl VOl KHU DU LICH

Nham nang cao chAt hrong phuc vu khach cua khu du lich, d@nghiOng/Ba vui long cho y kien vao bang hoi diroi day bang each danh dAu ./ vao 0tuong img voi danh gia cua Ong/Ba v@sir dau tu,phuc vu cua khu du lich.

Tran trong cam on su hop tac cua Ong/Ba!

Khong Ritco y khfing Khong Binh Hai

ki~n gi hai long hai long thuOne loneOnglBa danh gia th~ nao v~ di~u ki~n giao thong d~n va t~i khu du ljch

Hoantoan hailong

1 ChAt hrong dirong giaothong d8n khu du lich

o o o

o

o o o

2

3

4

5

6

ChAt hrong dirong giaothong nQi bQ khu dulichChat hrong va tinh htruich cua h~ thong bienchi dful giao thong d8nkhu du lich (vi tri d~t,chAt lugng, thiSt k8 cuabiSn chi dful ... )Chat lugng va tinh hiiuich cua h~ th6ng biSnchi dful trong nQi bQkhu du lich (vi tri d~t,chAt lugng, thi8t k8 cuabiSn ... )S\l thu~n IQ'itrong vi~cti8p c~n kh~ du li?h(tiep c~n bang nhieulo~i phuong ti~n glaothong)S\l thu~n IQ'i, vi tri vaquy rno khu V\lC dS xech6 khach cua khu dulich

o o o o o o

o oo o o o

o oo o o o

o oo o o o

II OnglBa danh gia nhu th~ nao v~vi~e dam bao v~ sinh moi truOng eua khu du lieh

o o o o o

7 ChAt lugng nuac s~chsu d\lng

o o o o o o

Khongcoykilo ... ~en j:,1

37

RAtkhong Khong Blnh Haihai long hai long thuirng long

Hoantoan hailong

8 Su b6 tri va phuc vu taicac nha v~ sinh trongkhu du Itch

D D D D D D

9 Su trong lanh cua moitnrong khong khi trongkhu du lich

D D D D D D

10 Su kiem soat tieng 6ntrong khu du lich

D D D D D D

11

12

Str b6 tri h~ thong thungrae va cong tac thu gomrae thai tir cac thung rae

An ninh, an toan trongkhu du lich

D

D

D

D

D

D

III Ong/Ba danh gia th~ nao v~ canh quan ciia khu du Ijch

13

14

15

IV

16

Su b6 tri cac cong trinhkien true va khong gian D D D D D DtAng thS cua khu du lichOng/Ba danh gia th~ nao v~ cac djch vl} vui choi, giii tri, tham quan trong khu duIich.

S\l hfip dfin cua quangcanh thien nhien

Su b6 tri h~ thong di~nchieu sang, dien sinhhoat

Su da dang cua cacdiSm tham quan va S\lda d~ng cua cac chuangtrinh tham quan

D

D

D

D

D

D

D

D

D

D

D

D

D

D

D

D

D

D

D

D

D

D

D

D

17

18

V

S\l phong phu cua cacdiSm mua sAmhang h6ava d6 luu ni~mS\l phong phu cua cacho~t dQng vui chO'i giaitri

D

D

D

D

D

D

D

D

D

D

Ong/Ba danh gia th~ nao v~ djch vl} luu tru va an uang trong khu du Ijch

D

D

KhongcoykiJ. n'en ,:,1

38

RAtkhfmg Khong Binhhai long hai Ion!! thuirn!!

Hailong

Hoantoan hailong

,/

19 Cac dich vu trong co sahru tru cua khu du lich(khach san, nha nghi...)

D D D D D D

20 Cac dich vu phuc vu anu6ng trong cac nhahang cua khu du lich

21Mon an ngon, hfip dfin

D

D

D

D

D

D

D

D

VI OnglBa danh gia th~ nao v~ nhan vien phuc vy trong khu du lich

D

D

D

D

22Nhan vien bao v~ D D D D D D

23Nhan vien tai nha hang D D D D D D

24Nhan vien tai khach san D D D D D D

25 Nhan vien tai cac di8mvui choi giai tri

D D D D D D

26 Nhan yien tai cac di8mmua sam

D D D D D D

27

28

Nhan vien taithong tin

,quay D

D

D

D

D

D

D

D

VII OnglBa danh gia th~ nao v~ cac chinh sach phuc vy ciia khu du lich

Nhan vien phong hu6ngdfin, thuyet minh

D

D

D

D

29Thai gian phuc vu D D D D D D

30 Quy trinh tiSp nhan vaxu ly viec d~tlhllY dichV\l

D D D D D D

KhfmgcoykiJ. CI'~en j;;l

39

RAtkhong Khong Binhhai lon2 hai lon2 thuOn2

Hailong

Hoantoan hailong

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31

32

Cae chuongkhuyen mai

trinh D

D

D

D

D

D

VIII OnglBa danh gia th~ nao v~ gia djch vI}ciia khu du lich

Viec ap dung cac hinhthirc thanh toan

D

D

D

D

D

D

33Gia ve tham quan D D D D D D

34 Gia dich vu VUI choigiai tri

D D D D D D

35Gia d6 an uong D D D D D D

36Gia dich vu hru tni D D D D D D

37 Gia dich vu v~ chuyentai khu du lich

D D D D D D

38 Gia hang hoa va d6 luuniem

D D D D D D

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