Purchasing a new business application for your

company requires not only a financial investment,

but also a commitment of time and training. Your

team needs all the help it can get to quickly and

effectively adopt your new application into your

business operations. We understand that you

need a trusted partner to assist you through

both the problems and the questions that arise

after implementation and training. At Xactly, our

relationship with you continues long after the sales

contract is signed. Customer focus is a core value

for Xactly, as demonstrated by our Stevie Award

winning support team.

At Xactly, we focus 100% on incentive

compensation, and because of this we are able

to deliver a uniquely superior support experience.

Our global customer support team is available

24/7, and has deep knowledge of both incentive

compensation and all our Xactly solutions. They can

quickly troubleshoot any problem you encounter,

allowing you the time and knowledge to focus

on driving the right behavior to achieve your

company’s goals through incentive compensation.

We consider customer experience to be an incredibly

important aspect of our working relationship. As a

result of this philosophy, Xactly has earned a 97%

satisfaction rating from our existing customers.

XACTLY SUPPORT

Xactly Corporation, 225 W Santa Clara St, Suite 1200, San Jose, CA 95113© 2005-2015 Xactly Corporation. All rights reserved. Xactly, the Xactly logo and Inspire Performance are registered trademarks or trademarks of Xactly Corporation in the United States and/or other countries. All other trademarks are the property of their respective owners.

For More InformationVisit www.xactlycorp.com or call 1.866.GO.XACTLY (469.2285) to learn how Xactly lets you pay sales commissions on time and error free, motivating your sales team to do more.

“The best thing we ever did was get premium support.”

“Xactly has revolutionized the way we do compensation... easy to learn, easy to work with, excellent support... and we wouldn’t be without it!”

“I always get great support when I open a case. The reps are knowledgeable and take ownership of the issue. This type of support makes Xactly a valued business partner.”

CUSTOMER SPOTLIGHTS

SUPPORT YOUR WAY

Xactly offers three different support solutions to meet your specific support needs. Our support representatives are certified experts in all our solutions, and are all deeply knowledgeable in incentive compensation. You will receive informed, timely support from deeply experienced agents with any of our support options.

STANDARD10 HRS X 5 DAYS 24/7/365 24/7/365

PREMIUM PREMIUM PLUS

SLA Commitments (1, 4, 6, 8 hrs)

Phone/Electronic Support

Case Submission via Portal

Online Community Access

Direct Access to Tier 2 Resources

Priority SLA based on Severity

Case Management Priority

24/7 Integration Restart

Quarterly Case Review with Tier 2

+ All Standard Support

Named Support Resource

Org. & Process Assistance

+ All Premium Support

SPEEDY, KNOWLEDGEABLE RESPONSES

We know you depend on our solution to reliably manage and calculate your incentive compensation, and we take this responsibility seriously. Our duty managers are on call 24/7 globally, and they are responsible for orchestrating the resources necessary to respond to and resolve tickets promptly.

Xactly has built a strong leadership approach to urgent situations. With a strategy that ensures the highest level of response time, you can be sure that your problem will have little impact on your business. We calculate our response time and prioritization of the tickets by the severity level and service offering. We pride ourselves in being fully transparent with our customers; ask your reps for more information on average and expected response times.

LET US SUPPORT YOU

Our Xactly support team is equipped with both product experience and a deep industry knowledge of incentive compensation. Our mission is to provide you the best customer experience to get you up and running quickly and support you after implementation. The result is fast, intelligent response times that ensure your incentive compensation is driving the company performance you desire. Customer focus is at the heart of everything we do, and we know that starts with providing you the support you need.

TRUST XACTLY At Xactly we C.A.R.E. about you, our customer: