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The Kier Pensions Unit is the UK’s leading provider of highly specialised police pensions administration services, working for 28 police forces, which accounts for two thirds of the forces in England and Wales.

This dedicated team of 85 specialists are trained and experienced in operating pension administration services and utilise a virtual team process to make the most efficient use of our resources.

The business was set up in 1972, with its very first police contract becoming fully operational for Cleveland Police in 1996, over 20 years’ ago and subsequently, our police client base has now grown.

The team has built its expertise in delivering high quality and cost efficient pension services to police forces in England and Wales.The portfolio now consists of police clients, fire service clients, a large local government scheme and a private sector client serving over 215,000 members and 220 different employers.

XPS Administration now has 12 administration centres across the United Kingdom.

In this issueKier Pensions Unit joins XPSMembers are at the heart of everything we do Launch of new Perth office

10/2018

Kier Pensions Unit joins XPS In September, XPS Administration acquired Kier Pensions Unit in Middlesbrough.

XPS Administration NewsBringing you the latest news across our administration business

215,000 members

220 different employers

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XPS Pensions Group

Members are at the heart of everything we doAs more members take advantage of pension flexibilities, communicating with members is more important than ever. There is clear rationale for more detailed and effective communications throughout the pre-retirement journey, on top of ‘traditional’ scheme communications such as newsletters, benefit statements and retirement quotes.

We understand that many pension scheme members do not fully understand their pension, especially since the introduction of the pension freedoms.

By working closely with the Plain English Campaign, XPS’ communication with pension scheme members takes a simple and clear approach. This ensures that members are given the right tools to understand their pension plan in order to make informed decisions when they need to.

We invest in members and create communication strategies that are engaging, creative and varied to deliver a sustained improvement in engagement levels. Each scheme, regardless of its size, requires a bespoke and targeted communications strategy. Schemes with memberships’ from 10 to 100,000 have access to the following range of communications:

Retirement packs

Bespoke benefit statements

Animations

Online engagement

Newsletters

Retirement journeys

Interactive booklets

Member options

New Online Capability

Last year we re-developed our member web services site (www.mypension.com) from the ground up. We set out clear technology design goals that would ensure we delivered a robust, scalable, reusable and responsive website. Using some of the latest web technologies, the site is now able to fulfil our scalability and reliability goals. This allows us to make future changes more quickly and consistently.

The new www.mypension.com site provides all the functionality of the old site and much more. Using a PC, Tablet or Smart Phone, members can manage their personal data, run real time retirement estimates, utilise DC modelling and view their pension scheme documents which includes benefit statements, transfer value quotes and online payslips.

Launch of new Perth officeEarlier this year (in August) XPS opened a new office in Saltire House on Whitefriars Crescent in Perth starting with a team of 45 members of staff and the capacity to grow to a team of 72. 38 members of staff moved to XPS as part of a TUPE transfer from Aviva where four schemes had previously been administered in-house. These pension schemes have close to a combined 90,000 live membership under management resulting in our largest client across the business.

This project was the largest administration transition that XPS has undertaken to date and the project team involved included representation from every area across the business. High levels of calculation automation have been implemented across all of the Schemes and the transition has been a great success.

The setting up of our office in Perth has not only been a huge leap forward for XPS, but also for the local area and employment market as we will be looking to grow the team and offer the full range of services that we can provide to other potential clients over the coming months and years.

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© XPS Administration 2018. XPS Administration is the trading name of PS Administration Limited. Registered office: 11 Strand, London WC2N 5HR. Registered in England and Wales with No. 9428346. Part of XPS Pensions Group

07919 111208t

damian.magee@xpsgroup.co.uke

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For further information, please get in touch with Damian Magee.

Contact us xpsgroup.com

BelfastT: 028 9032 8282

1st Floor – Flax House 83 – 91 Adelaide Street Belfast BT2 8FE

EdinburghT: 0131 230 0300

3rd Floor – West Wing 40 Torphichen Street Edinburgh EH3 8JB

NewcastleT: 0191 341 0660

4th Floor Wellbar CentralGallowgateNewcastleNE1 4TD

BirminghamT: 0121 230 1900

1 Colmore RowBirminghamB3 2BJ

LeedsT: 0113 244 0200

10 South ParadeLeedsLS1 5AL

PerthT: 01738 503 400

Saltire House3 Whitefriars CrescentPerthPH2 0PA

BristolT: 0117 202 0400

33 – 35 Queen SquareBristolBS1 4LU

LondonT: 0203 327 5000

11 StrandLondonWC2N 5HR

ReadingT: 0118 918 5000

Phoenix House1 Station HillReadingRG1 1NB

ChelmsfordT: 01245 673 500

Priory PlaceNew London RoadChelmsfordCM2 0PP

MiddlesbroughT: 01642 727331

Vancouver HouseGurney StreetMiddlesbroughTS1 1JL

WokinghamT: 0118 313 0700

AlbionFishponds RoadWokinghamRG41 2QE

Please direct all emailenquiries to:E: enquiries@xpsgroup.com

XPS Pensions Group also has offices in Guildford, London (City), Manchester and Stirling.