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1006 – How do you Train your Employees? Benchmarking Employee Training Programs

your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

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Page 1: your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

1006 – How do you Train

your Employees?

Benchmarking Employee

Training Programs

Page 2: your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

Panel Members:

• Megan Belcher– ConAgra Foods

• Dave Berndt– Walmart

• Cynthia Sandoval– Jackson Lewis

• Philip Weis– Boehringer Ingelheim Pharmaceuticals

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Page 3: your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

I. How We Learn

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How We Learn– Adult Learning (“Andragogy”) Theory

• Emphasizes value of the process of learning

• Problem-based and collaborative rather than didactic

– 6 Principles of Adult Learning – Adults:• Are internally motivated & self-directed

• Bring life experiences & knowledge to learning

• Are goal oriented

• Are relevancy oriented

• Are practical

• Like to be respected

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How We Learn– Transformational Learning (TL)

• Learning that changes the way individuals think about themselves & their world; involves shift of consciousness

– To foster TL:

• Create a climate that supports TL

• Know your students & their preferred learning activities

• Develop & use learning activities that explore & expose different points of view

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II. Optimal Methods for Learning

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Optimal Methods for Learning– Classroom / Live

• Lecture vs. Interactive

– Online / Facilitated Instruction

– Computer-Based Learning (CBL) / Recorded

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Page 8: your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

ELLC eGroup Discussion (8/6/15)

“I’ve been asked to research harassment

training DVDs for our site HR managers to use

in training both employees & managers. Do

you have any recommendations?”

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Page 9: your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

Responses:

I've always found it much better to do the training myself, even if it means traveling and multiple sessions in a day. I learn a lot about the workforcethrough their questions and "hypotheticals" and it has happened more than once that we've uncovered a potential harassment situation and were able nip it in the bud. I've also heard that employees prefer to have a live person answering questions.

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Page 10: your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

Responses:

I agree with Mark and I too do live training, finding the interaction with our workforce invaluable. ACC offers excellent free resources on its website through the Compliance Portal, including ready-to-use PowerPoint presentations complete with talking points. You are able to modify the PPTs to tailor them to your specific needs.

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Responses:

Before I came to the company, our HR

managers were conducting the trainings at

our various sites. Now we have online training

and I, too, visit various sites every year to

conduct in-person training as well. I agree

that in-person can reveal some interesting

"hypotheticals."

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Responses:

We just signed up for Navex online training. It

seems to me the best alternative to in person

training.

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Page 13: your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

Responses:

Another thought: My company (like many

companies) carries an Employment Practices

Liability (“EPL”) policy, in addition to our

CGL. Our provider (ACE Group) offers free access

to a repository provided by Littler called “EPL

Assist." It provides many useful model HR policies

and training tools. If you have an EPL policy your

carrier might offer a similar service.

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Page 14: your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

Classroom vs. Online vs. CBL

Advantages / Disadvantages to each forum

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Page 15: your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

– Classroom Advantages• Engagement: typically requires full attention (Limited Distractions

and Multi-tasking)

• Immediacy / Interactivity: facilitator can respond immediately

• Co-learning / Networking: ”classmates” can enhance learning

• Customization: facilitator can tailor presentation

• Fewer technology requirements for participant

– Classroom Disadvantages• Cost

• Limited Scalability

• Scheduling

• Travel

• Time away from duties

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– Online Advantages

• Focused on the individual

• More cost effective – no travel time

• More uniformity and consistency

– Online Disadvantages

• Distractions and multi-tasking

• May be hard to express thoughts/opinions in writing

• Lots of reading (lecture, discussion board posts)

• Difficult to form real connection with instructor and co-employees

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– CBL Advantages• Scalable

• Most cost effective – no travel time

• Flexible delivery: time zone and schedule friendly

• Most uniform and consistent

– CBL Disadvantages• Difficult to ensure full attention

• Distractions and multi-tasking

• Limited Interactivity

• No co-learning opportunity

• Limited customization- but can assign modules

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Page 18: your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

In curriculum design, we need to consider how to

exploit and integrate the comparative advantages of

different modes of instruction to specific courses by

offering not only fully face-to-face or online but also

hybrid classes to overcome the constraints of time,

place, and resources.» Comparing the Effectiveness of Classroom and Online

Learning: Teaching Research Methods, Anna Ya Ni, California

State University–San Bernardino, Journal of Public Affairs

Education, Volume 19-2

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Page 19: your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

Keys to Success for Effective CBL

• Identify executive corporate champions

• Develop marketing campaigns and excitement around programs

• Stakeholder involvement

• Recognize that effective CBTs are not just a digitized version of live classroom materials

• Set deadlines for learners to complete the training (convey sense of urgency)

• Ensure that learners have opportunities to use the skills gained (within short time frame from taking training)

• Make the training available to learners as a refresher even after they’ve completed it

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Page 20: your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

Note: many organizations determine what

training they will use without ever considering

what they are trying to accomplish!

–It’s not just about cost!

Remember: Organization’s vision = Strategy;

training is only a tactical component of that

overall strategy

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Page 21: your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

III. Internal vs. External Facilitation

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Page 22: your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

Internal vs. External Facilitation– Criteria for deciding on who does the training

• Do you have the internal resources and are they

available?

– Build or Buy

– Capability

– Capacity

– Experience

– Motivation

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Page 23: your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

Advantages/disadvantages to either source of

facilitation

�Advantages of Internal Facilitation

• Use of the word “we,” and “our”

• Familiar with Company Culture and Structure

• Non-mercinary approach; will be around

�Disadvantages of Internal Facilitation

• External party viewed as an outsider

• May be viewed as a diminished commitment

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Page 24: your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

IV. Mandatory vs. Voluntary Training

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Page 25: your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

• Analysis of what is the floor, what is the ceiling, and what is a business enabler

• Considerations for types:– Culture

– Monetary and human resources

– LMS platforms and tools

– Company risk areas and hot buttons

– SME stakeholders

– Business strategy25

Mandatory vs. Voluntary Training

Page 26: your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

• Federal requirements

• State requirements

• Local considerations

• Affirmative defenses

• Hot spots/incident specific

• Regional needs

• A note on the federal sentencing guidelines and the external environment

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Mandatory Training

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• “Don’t just have a paper [compliance and ethics]

program. The biggest problem we see is lack of

execution.” - U.S. Department of Justice

• The organizations board actively oversees the program

content and operation

• Allocate program resources to the highest risk

activities

• Establish standards and procedures to prevent and

detect criminal conduct.

A Note on the Federal Sentencing Guidelines

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• Take reasonable steps to respond appropriately to the

criminal conduct and prevent further similar criminal

conduct

• Take reasonable steps to periodically educate an

organizations members on the compliance program’s

standards and procedures

• Take reasonable steps to ensure the program is

followed, including monitoring and auditing

• Keep senior management and the board apprised of

key risk and program performance

A Note on the Federal Sentencing Guidelines

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• Standards and procedures

• Organizational leadership and culture

• Reasonable efforts to exclude bad actors from managerial ranks

• Training and education

• Monitoring, auditing, and evaluation of program effectiveness

• Performance incentives and disciplinary measure

• Appropriate remedial action

• Risk assessment

A Note on the Federal Sentencing Guidelines

Page 30: your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

• Increasing attention on anti-bribery and anti-corruption legislation internationally, with significant costs and penalties

• Desire to target executives for individual liability, along with publicity, coupled with the strict liability nature of key offenses

• Impact of enhanced whistleblower incentives

• Trend to hold companies accountable for the acts of third parties with whom they have relationships

• Compliance evolving into a critical brand issue

Increasing Complexity in the External Environment

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• Participation tracking

• Surveys

• Testing

• Grading/professional credit

• Culture surveys

• Metrics that matter

• Feedback

Ascertaining Comprehension/Measuring Success

Page 32: your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

Culture of Integrity

• A strong culture

of integrity

correlates

positively with

long-term total

shareholder

return.

• Employees in high

integrity cultures

are 67% less likely

to observe

significant

instances of

business

misconduct.

• Employee

productivity

increases by 12%

if their managers

exhibit ethical

values and

behavior.

• Ethical companies

receive

widespread public

attention, secure

the trust of

customers and

suppliers, and

better attract and

retain talent.

Business and

Financial

Performance

Employee

Engagement

and

Productivity

Reputation and

Goodwill

Risk

Management

and Levels of

Misconduct

1 2 43

Driving process

improvement

aimed at a

culture of

integrity

reduces risk,

while also

improving

employee and

business

performance

Source: CEB CELC Research, “Ethical Leadership – The Important Links Between Culture,

Risk Management, and Business Performance.

What is the business case for impactful training?

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V. Measuring Success

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Page 34: your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

Best Practices Include:

• Post-training surveys

• Testing (both within training program and

after)

• Grading/Receiving credit

• Soliciting feedback

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Page 35: your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

Training Forum Impact:

• Classroom vs. CBL – different types of

feedback, testing, etc.

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Page 36: your Employees? Benchmarking Employee Training Programswebcasts.acc.com/handouts/...Training_Benchmarking... · your Employees? Benchmarking Employee Training Programs. ... • Emphasizes

QUESTIONS?

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