12 - 16 Oct 201510 - 14 Oct 2016Istanbul, Turkey
Managing Employee Performance,
Behaviour & AttitudesDealing with People Issues & Difficulties in the Workplace
An HR Certification Institute (HRCI) Pre-Approved Programme
05-A
UG
-15
Why Choose this Course?
This course explores the complex area of human behaviour and performance. Essentially, Managing Performance is about getting the right things done in the right way by the right people. Accordingly, it involves directing and supporting employees in line with the organisation’s vision and aims, and ensuring that the organisation’s strategic goals reflect the needs of the business and are understood by all employees. But it also means that HR Professional, Business Partners and Leaders need to understand human psychology, human behaviour and employee attitudes.
This course will feature:
• Understanding of human behaviour• Managing good and poor performance• Understanding talent management & succession planning• How to make a Performance Appraisal System Work• Understanding the behaviour of others
What are the Goals?
By the end of this course, participants will be able to:
• Identify & list the key competencies of Emotional Intelligence
• Illustrate examples of performance decline and the appropriate interventions
• Differentiate between talent management & succession planning
• Formulate a business case for appropriate performance appraisal
• Evaluate the basics of group dynamics
Managing Employee Performance, Behaviour & Attitudes
How will this be Presented?
This course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes dynamic presentations that support each of the topics together with interactive trainer lead sessions of discussion.
There will also be numerous practical sessions where participants have the opportunity to participate and experience topics. Case studies, DVD’s, small group work, exercises and feedback will be used to facilitate learning.
Managing Employee Performance,Behaviour & AttitudesDealing with People Issues & Difficulties in the Workplace
This is an HR Certification Institute (HRCI) Pre-Approved Programme
Who is this Course for?
This course is suitable to a wide range of professionals but will greatly benefit:
• HR Business Partners• All HR and Learning and
Development professionals• Leaders and Managers
who have responsibility for performance
• Those who are new to managing people and are looking for an insight into human behaviour
The Certificate
• AZTech Certificate of Attendance for delegates who attend and complete the course.
• The HRCI Approved Provider Seal and the corresponding Re-certification Credit Hours Awarded will be reflected in the Certificate of Attendance.
Course Schedule:
Istanbul, Turkey12 - 16 Oct 201510 - 14 Oct 2016
• Understanding human psychology• Understanding yourself• The Johari window• How are attitudes formed?• Your personality style explored• Emotional Intelligence (EI)
Understanding the individual
day01• Introduction to PIP• Understanding performance decline• Factors affecting work performance• Work performance interviewing• Communication skills for performance improvement• Managing good performance – behavioural reinforcement theory
Performance Improvement Planning (PIP)
day02• Talent management – explored• Employee Resourcing in Context• Introducing basics of manpower planning• Flexibility and introducing the ‘flexible firm’• Differentiating succession management & talent management• Nationalisation & Talent Management
Driving Performance through Talent Management
day03• The principles of effective performance appraisal• Why performance appraisal matters• Performance management in a multi-cultural setting• Common reasons for failure and mistakes made• How to deal with common mistakes and minimise failure• How to structure an appraisal meeting - a step-by-step outline
How to make a Performance Appraisal System Work
day04• Behaviour styles – passive, aggressive, passive-aggressive & assertive• Giving feedback with Emotional Intelligence (EI)• Providing appropriate career-path planning - supporting development• The psychology of the group• An introduction to group dynamics• Personal Action Planning
Understanding Othersday05
the COURSE content
The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.
Professional Recognition and Accreditation
Register Now: +971 4 427 5400 | +971 4 427 5401 | [email protected] | www.aztech.ae
Complete & send by fax/mail to address given below. Please use BLOCK CAPITALS.
REGISTRATION DETAILS
Family Name:...................................................................................First Name (Mr./Ms.):...................................................................................Position:...................................................................................Company:...................................................................................Mailing Address:......................................................................................................................................................................Telephone ............................................................Mobile ............................................................Fax ............................................................Email ............................................................
AUTHORISATION
Authorised by:...................................................................................Position:...................................................................................Telephone .........................................................Fax ...........................................................Email ...........................................................Postal Address:......................................................................................................................................................................
MODE OF PAYMENT
q Please invoice my companyq Please invoice meq Please find enclosed a cheque payable to AZTECH
HOTEL ACCOMMODATION
Hotel accommodation is not included in the Registration Fee. A reduced corporate rate and a limited number of rooms are available for attendees wishing to stay at the hotel venue.
Please make your request for accommodation at least 3 weeks prior to the commencement of the course.
CANCELLATIONS & SUBSTITUTIONS
You must notify the Registrar of cancellations at least 2 weeks before a scheduled seminar in order to be eligible for a credit. If you cannot attend, you may send a replacement from your organisation at no charge. There is a $250 handling charge for all cancellations or rescheduling. We reserve the right to cancel a seminar due to low enrollment. All registrants will be notified in advance and a full refund will be provided upon request.
DISCLAIMER
Circumstances beyond the control of AZTech may necessitate postponement, change of venue or substitution of the Instructor. As such, AZTech reserves the right to implement such amendments.
4 WAYS TO REGISTER
Tel: +971 4 427 5400Fax: +971 4 427 5401Email: [email protected]: www.aztech.ae
CERTIFICATION
AZTech Certificate of Completion will only be awarded to those delegates who attend and complete the course.
training.aztech@aztech_training aztechtraining +AztechOrgUktraining
Date Venue Fees(USD) Book your seat
12 - 16 Oct 2015 Istanbul $4,950 Register Now
10 - 14 Oct 2016 Istanbul $4,950 Register Now
This fee is inclusive of Documentation, Lunch and Refreshments
Managing Employee Performance,Behaviour & AttitudesDealing with People Issues & Difficulties in the Workplace
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