Mesh Broadband Networks

Who We Are Headquartered in Dallas, Texas, with 26 branches across the United States, BearCom is America’s only nationwide wireless equipment dealer and systems integrator. We are well equipped to handle all of your wireless communications requirements, including sales, rentals, and service.

What We Do BearCom has a vastly superior technical service department to that of our nearest competitors. At our disposal are more than 100 experienced, factory-trained wireless technicians. As the largest wireless dealer in the country, our size and purchasing power affords us the ability to pass along our savings to our customers by offering some of the most competitive product and service rates in the industry.

In addition, BearCom has several qualified engineers on our service staff who are supported by our manufacturing partners and are located on-site at our Dallas headquarters. This expertise and support provided by our partners ensures we can provide the fastest turnaround on product-related questions or engineering solutions.

When your equipment needs repair, we will provide you with the same fast, simple, hassle-free service thousands of other BearCom customers have received since 1981. We stand ready to assist you with:

Two-way radio repair and troubleshooting●●

Extended warranties and service agreements●●

Equipment installation, programming, and project management●●

Turnkey system development and installation●●

Radio site maintenance●●

Field service●●

FACT SHEET:

BearCom Technical Services

BEARCOM’S

Technical Services and Solutions

Full range of professional ●●

services and solutionsMore than 100,000 repairs ●●

performed annually72 hours or less turnaround on ●●

most repairs Factory-authorized trained ●●

techniciansFollow Project Management ●●

Institute (PMI) standardsMotorola-trained Project ●●

Management Professional (PMP) on staffFM-certified repair facility ●●

(intrinsically safe)Full enterprise resource ●●

planning (ERP) capabilitiesWarranty work on major ●●

brands: Motorola, Icom, Vertex Standard, Kenwood, EF Johnson, and moreCertified Service Center (CSC)●●

Premier Service Partner (PSP)●●

Authorized Motorola ●●

Service Partner (MSP)IP Video Surveillance

Cameras

Emergency Communications

Solutions

Two-Way Radio Service & Repair

Custom Engineered Solutions

2 3

Service Level Agreements

How We Are Different

BearCom’s Professional Service Group manages the largest independent wireless equipment service/repair depot in America. Our team provides radio repair, field service, engineering, project management, systems integration, and customer service. We offer CSC service locations (USMSS), service level agreements, and first through third-level support with dispatch.

An easy repair or quick service call could become costly without the proper service agreement. BearCom offers simple, cost-effective plans that could save you thousands of dollars in future repairs or service. We will customize a service agreement based on your specific needs. The three levels of support are:

Bronze:●● Monday through Friday support with on-demand pickup of mobile and portable radio products, on-site troubleshooting and repair of infrastructure-related communications equipment, and quarterly preventative maintenance schedule.

Premier Service Partner (PSP)

BearCom maintains a successful Premier Service Partner (PSP) relationship with Motorola. This elite designation recognizes BearCom branches as authorized Motorola PSP-certified service/repair shops.

The PSP program replaces the former Motorola Service Station (MSS) program, which had been in place for more than 50 years. PSP is now the highest level of service relationship offered by Motorola. By achieving PSP status, BearCom is authorized to perform maintenance, installation, and warranty services for select Motorola products, such as two-way radio systems, consoles, and subscriber units.

There are more than 700 Motorola service and repair locations across the nation, but only 105 qualified for PSP certification. The program focuses on measuring quality initiatives, technical expertise, customer satisfaction, and commitment to Motorola products and services.

Authorized Motorola Service Partner (MSP)

BearCom is also an Authorized Motorola Service Partner (MSP). This level includes many of the existing benefits of Motorola Service Station (MSS) locations, while also creating the appropriate differentiators for support of our Motorola maintenance customers. Service technicians may also install systems and

radios, but their primary role is servicing and repairing communication devices and systems.

Certified Service Center (CSC)

BearCom currently operates 10 Certified Service Center (CSC) branches.

The CSC program is designed as a tool to help customers find quality service centers, to help electronics and appliance manufacturers select service centers for in-warranty repairs, and to provide a standard for professional service firms that desire to offer outstanding customer service.

To be eligible for the CSC program, a service center agrees to adhere to 10 requirements that have been developed by representatives of all facets of the service industry. These requirements include facility service capability, code of conduct, appropriate test equipment, customer service and warranty policy, management skills, licensing and insurance, technician certification, and professional appearence.

BearCom Extended Warranty

In addition to service agreements, BearCom offers extended warranties–yet another way to help reduce the high cost of future repairs or service. For a reasonable one-time fee, you can extend the warranties for your products up to five years to ensure they are protected from unnecessary spikes in cost due to the need for repair or service!

Severity Level Description Phone Response Time On Site

Mon-Fri, 8:00 a.m.-5:00 p.m. response to catastrophic failures that detrimentally impede operations or jeopardize safety of personnel

Mon-Fri, 8:00 a.m.-5:00 p.m. response to failures that degrade business operations but do not impact safety of personnel

1

2

4 hours

4 hours (calls taken after 2:00 p.m. will be addressed by 8:00 a.m. nextbusiness day)

Same day (after-hours T&M rates will be charged for work performed after service hours)

Same day (for work performed during business hours; if not, will be addressed next business day)

Mon-Fri, 8:00 a.m.-5:00 p.m. response to degraded communications that do not significantly impact business operations or safety of personnel

3 4 hours (calls taken after 2:00 p.m. will be addressed by 8:00 a.m. next business day)

Next business day

Severity Level Description Phone Response Time On Site

Mon-Fri, 8:00 a.m.-5:00 p.m. response to catastrophic failures that detrimentally impede operations or jeopardize safety of personnel

Mon-Fri, 8:00 a.m.-5:00 p.m. response to failures that degrade business operations but do not impact safety of personnel

1

2

2 hours

4 hours (calls taken after 2:00 p.m. will be addressed by 8:00 a.m. nextbusiness day)

4 hours (after-hours T&M rates will be charged for work performed after service hours)

Same day (for work performed during business hours; if not, will be addressed next business day)

Mon-Fri, 8:00 a.m.-5:00 p.m. response to degraded communications that do not significantly impact business operations or safety of personnel

3 4 hours (calls taken after 2:00 p.m. will be addressed by 8:00 a.m. next business day)

Next business day

Severity Level Description Phone Response Time On Site

7x24 response to catastrophic failures that detrimentally impede operations or jeopardize safety of personnel

Mon-Fri, 8:00 a.m.-5:00 p.m. response to failures that degrade business operations but do not impact safety of personnel

1

2

2 hours

2 hours (calls taken after 3:00 p.m. will be addressed by 8:00 a.m. nextbusiness day)

4 hours

4 hours (for work performed during business hours; if not, will be addressed next business day)

Mon-Fri, 8:00 a.m.-5:00 p.m. response to degraded communications that do not significantly impact business operations or safety of personnel

3 4 hours (calls taken after 2:00 p.m. will be addressed by 8:00 a.m. nextbusiness day)

Next business day

Silver:●● Monday through Sunday support with weekly scheduled pickup and delivery of mobile and portable radio products, on-site troubleshooting and repair of infrastructure-related communications equipment, and quarterly preventative maintenance schedule.

Gold:●● Monday through Sunday, 24-hour support with weekly scheduled half-day on-site technician providing real-time repair on minor accessory repairs, on-demand and on-site troubleshooting and repair of infrastructure-related communications equipment, and quarterly preventative maintenance schedule. Board-level failures will be picked up and delivered to the closest BearCom branch in the city supporting our customer.

BearCom provides a broad line of high-performance wireless communications products, services, and complete mobility solutions. Founded in 1981, BearCom is America’s only nationwide dealer and integrator of wireless equipment, serves customers from 26 branch offices located throughout the U.S., has several affiliated offices around the world, and employs approximately 400 people. For more information, visit www.BearCom.com.

ATLAnTA, GA800.417.6272

AUSTIn, TX800.541.9333

BoSTon, MA877.301.2327

CHAnTILLy, VA800.955.0003

CHICAGo, IL800.900.2327

CoLUMBUS, oH800.782.5458

CoSTA MESA, CA800.513.2660

DALLAS, TX800.449.6171

DEnVEr, Co877.312.2327

DETroIT, MI877.475.2327

FT. LAUDErDALE, FL800.731.2327

HoUSTon, TX800.856.2022

LAS VEGAS, nV800.535.2489

LoS AnGELES, CA800.546.2327

nASHVILLE, Tn877.454.2327

nEW york, ny & nJ888.841.3600

orLAnDo, FL877.640.2327

PHILADELPHIA, PA877.319.2327

PorTLAnD, or888.371.2327

rIVErSIDE, CA800.314.2327

SACrAMEnTo, CA866.612.2330

SAn DIEGo, CA877.706.2327

SAn FrAnCISCo, CA800.953.2327

SEATTLE, WA800.313.2327

ST. PAUL, Mn877.650.2327

WASHInGTon, DC877.895.2327

“The BearCom staff was a joy to work with. They’re all talented, dedicated, creative, and hard-working professionals. I consider myself fortunate to end up in the hands of those guys and can’t imagine any better blend of talent and personalities.”

David Chagon Chief Technical Officer VISN 16

BearCom HeadquartersP.O. Box 559001Dallas, TX 75355

800.449.5695

FSERVICE0610-0K

© 2010 BearCom. All rights reserved. The BearCom name and logo are registered trademarks of BearCom. MOTOROLA and the Stylized M Logo are registered in the U.S. Patent and Trademark Office. All other product or service names are the property of their registered owners.

BEARCOM

Quick Facts

Equipment sales, rentals, ●●

leasing, system consulting and design, installation, and serviceEstablished in 1981●●

America’s only nationwide ●●

wireless equipment dealer and integratorMotorola and Icom’s largest ●●

dealer worldwideVendor-neutral solutions●●

More than 30,000 customers ●●

worldwideApproximately 400 employees, ●●

including 100+ technical staff92,000-square-foot fulfillment ●●

and support center in Dallas20 service locations●●

= Corporate Headquarters= Full-Service Branches= Non-Service Branches

www.BearCom.com

BearCom: America’s only nationwide Wireless Dealer and Integrator!

Call us today at one of our 26 branches for immediate sales, rentals, and service: