AGENDA

Presentations

Video Conferencing

Telephonic Conferencing

Feedbacks

5 Day

Presentations

PURPOSE

ORGANIZATION: Outline; problem followed with the solution

PREPARATION: Practice; dress accordingly. Do not mug up the content

TIME

AUDIENCE: Know your audience and prepare accordingly

Do’s and Don’ts of Presentation

Do’s Don’ts

Develop the presentation around two or three main messages

Remember the KISS rule, keep it short and simple

Provide clear explanation of all technical terms

Follow the 6x6 rule

Always use a font large enough to be seen by all audience member

Keep a consistent look throughout your presentation

Avoid using complete sentences

cram too much detail/information into one slide

overuse sound and animation

meaningless slides, e.g. additional slide titles, agendas on a short presentations,

Refrain from using dark background with light font.

Delivering Presentation

Do communicate with body language like eye contact, facial gestures.

Do’s

Practice before delivering presentations

Do plan breaks for long presentations

Face audience

Do make effective use of voice modulation

Don’ts

Don’t read from slides, instead use them for cues

Don’t go too fast, maintain a constant pace

Don’t point at computer screen, instead point at the screen

Video Conference

Do speak clearly- audio check before meeting starts

Don’t shout. Instead adjust the volume level correctly

Do keep body movements minimal

Don’t interrupt other speakers.

Do be courteous to other participants- punctuality

Do maintain eye contact by looking into the camera

Reports

Do’s

Speak Clearly

Greet Customers Appropriately

Ask How You Can Help

Listen to the Caller's Request

Ask to Place the Caller on Hold

Don’ts

Talk with Your Mouth Full

Speak too Loudly or Softly

Leave the Caller on Hold

Use Slang Words

Answer the Phone Casually

Giving Feedback

Effective feedback enables the receiver to walk away understanding exactly what he or she did and the impact that it had on you and/or the situation.

Clear

Specific

Nonjudgmental

Actionable

Timely

Giving Feedback

Be specific when describing the situation

Be specific when describing the behavior

Acknowledge the impact on you

Judge the behavior

Pay attention to body language

Use verbatim quotes (when possible)

Recreate the behavior, if appropriate

Give feedback in a timely manner

Give feedback check for understanding, then stop

Do say ‘I felt’ or ‘I was’ to frame your impact statement

Focus on a single message

Be sensitive to the emotional impact of your feedback

Do’s

Giving Feedback

Assume

Use accusations

Pass along vague feedback from others

Psychoanalyze

Use examples for your own experience

Label your feedback in advance

Be vague

Judge the person

Give advice unless asked

Qualify your feedback by backing out

Generalize with words like ‘always’ or ‘never’

Sandwich your feedback with words like ‘but’

Don’ts

Receiving Feedback

Helpful information or criticism that is received by someone to learn what can be done to improve a performance.

Feedback has to be received to be effective

Feedback can help you improve performance and progress your career

You have to listen to and participate with feedback to gain from it

Receiving Feedback

Don’t defend or justify. Listen instead

Ask questions and seek to understand

Don’t take feedback personally

Frame received feedback as a chance to improve

Ask for honest feedback from multiple sources

How to better receive feedback

The

END !!