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Cisco Prime Service Catalog

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Technology Evolutions Are Accelerating

Mobility

CloudIT Consumerization

Tablets

Video and Telepresence

Big Data

Social Media

Remote Workers

VDI

VoIP

Source: Forrester Webinar 'The Service Catalog Landscape for a Hybrid World'

BYOD

Real-Time Collaboration

Enterprise Apps

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Managing Service Delivery Across Multiple Silos Is Complex for Both Users and IT

Mobility

End User Application

Telephony/Communications

Desktop

BI / Big Data

Data Center

ShadowIT

“Where do I go to get what I need from IT?”

“IT takes too long and costs too much”

“IT is too difficult to work with”

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Problem Summary

Technology growth is accelerating.

Multiple IT silos are becoming increasingly complex to manage.

Users have other options: Shadow IT is gaining ground.

Business executives question the value of IT.

IT services must become more standardized and repeatable to reduce costs and improve agility.

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What if Ordering Workplace IT Services Was as Easy as Amazon.com…

Source: Amazon.com

Smartphones

Laptops, Tablets

Desktop Software

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… and Requesting IT Infrastructure Wasas Easy as AWS…

Service Catalog of Standard Offerings

Self-Service Ordering

Service Catalog with SLAs + Pricing

Lifecycle Management + Pay-Per-Use

Source: Amazon.com

The Solution:Cisco Prime Service Catalog

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Unified IT Storefront:Cisco Prime Service Catalog

Standardized Catalog of IT Services for Improved Efficiency

Web-Based End-User Self-Service Portal

Configurable Portal Pages and Portlets

Role-Based Access Control (RBAC)

Policy Governance and Approvals

Reusable Templates for Service Request Workflows

Lifecycle Management for Service Requests

The new Cisco Prime Service Catalog can becustomized and personalized as shown

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Managing IT Service RequestsDoes This Look Familiar?

Call Help Desk

Search Web Forms

Track Down Approvals

Check OnStatus

Inefficient, Manual Steps

Missing Information

Need to Verify Entitlements

Status Check Callbacks

No Standard Process

No Visibility into Delivery Bottlenecks

Are SLAs Being Met?

No Datato Track Metrics

Multiple Entry Points to Request Services from IT

Multiple Delivery Channels and Process “Shepherding”

END USERS SERVICE DELIVERY SERVICE MANAGEMENT

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END USERS SELF SERVICE PORTAL

Managing Requests for IT Services with Cisco Prime Service Catalog

Cisco Prime Services Catalog

Service Catalog

Role-Based Access Control

Easy-to-Use Interface

Compare Standard Options

RichInteractive

Forms

PolicyControl and Governance

Ordering and Approvals

Online Status Updates

Service Requests

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DATA CENTER / CLOUD*

Cisco Prime Service Catalog: Use Cases

Can be licensed for workplace use cases, data center use cases, or together for all IT services.

WORKPLACE IT

Data CenterIaaSPaaS

Private CloudHybrid Cloud

Desktop HardwareDesktop Software

BYODMobile

IP TelephonyCommunications

Collaboration Virtual Desktop

* The Cisco Prime Service Catalog is a key component of Cisco Intelligent Automation for Cloud.

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Review: Cisco Prime Service Catalog• Reduce complexity of request

managementDeploy standardized service options with flexible service models

Insulate users from change in infrastructure and back-end systems

• Apply the Service Catalog to multiple use cases

Workplace and end user IT

Cloud and data center infrastructure

• Best-of-breed IT Service Catalog solution

Cisco Prime Service Catalog Can Be Customized and Personalized as Shown

Summary:Why Cisco?

“Editor’s Choice: We would select [Cisco Prime Service Catalog] based on its powerful workflow engine, ability to manage objectives, and number of service templates.”

InformationWeek Analytics, “IT At Your Service”

“[Cisco Prime Service Catalog] provides the functional richness needed by sophisticated customers.”

InformationWeek Analytics, “IT At Your Service”

Gartner, “Critical Capabilitiesof IT Service Catalog”

* Note: Cisco Prime Service Catalog is the new name for the newScale software – previously known as Cisco Workplace Portal and Cisco Cloud Portal.

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Why Cisco Prime Service Catalog?

Consistent self-service UI across multiple IT silos—from desktop to data center

Unified Portal

StandardOfferings

Flexibility Cisco on Cisco

Easy-to-use catalog of standardized options for repeatable IT service delivery

Integrate with other Cisco and 3rd party systems for automated provisioning

Proven solution, deployed by Cisco IT and other industry leaders

For more info on Cisco Prime Service Catalog:http://cisco.com/go/service-catalog