Transcript
Page 1: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

City of Kitchener Volunteer Resources

Who We Are

What We Do

and

What We Can Do For YOU

Page 2: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

Who Are You?

How do you volunteer/ engage volunteers?

(If you don’t already- tell us how you might)

Page 3: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

Who we are…Janice Ouellette

Facilitator of Volunteer Resources and Community Engagement

- Corporate volunteer management policies and procedures

- Corporate wide volunteer recognition opportunities and resources

- Training, support and resources for staff who work with volunteers

- Training, resources and support to affiliated groups (NA’s and Minor Sports)

- Informal Volunteer Engagement Kitchener in Bloom, Earth Week Clean-ups, Festival of Neighbourhoods)

- Community Engagement, City Hall 101

- Corporate Volunteer Program

- Communication and Marketing of Volunteer program

- Evaluation

Page 4: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

Who We Are

Leslie BamfordCoordinator of Volunteer Resources

- Recruiting, screening, placing volunteers in CofK direct programs

- Liaising with staff about volunteer requirements and progress of newly placed volunteers

- Advertising our volunteer opportunities at volunteer fairs, through the Volunteer Action Centre, and occasionally on radio and in other print media

- Networking with other volunteer coordinators in the community on best practices

- Recognition of volunteers including dissemination of budgeted funds to staff for volunteer recognition, purchase of items with Volunteer Resources logo imprinted on them, purchase of gift certificates and thank you cards.

- Upkeep of in-house database of volunteers

- Arranges a volunteer social each April for volunteers in Adults 50+

Page 5: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

A quick “History”

City of Kitchener – long history of engaging volunteers

• delivery of services and programs• supporting volunteer boards • City affiliated organizations in their

service to community residents

Page 6: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

• 1998– Community Services Department

25% of a supervisory position

dedicated to coordinating volunteer

management for CSD

- Primarily with adults 50+ programming

Page 7: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

• 2000– Galloway Operational Review– Recommended creation of a section

to focus solely on the management of volunteer resources

– more coordinated and pro-active approach to the City of Kitchener’s volunteer management.

Page 8: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

• 2002– Volunteer Resources section was

implemented– Facilitator for Volunteer Resources – role for the Coordinator of Volunteers

was broadened to serve the department.

Page 9: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

• Since 2002, Volunteer Resources in CSD

• majority of volunteers are linked to this department

• services and support- available to any City of Kitchener staff across the corporation or City of Kitchener

• support also for affiliated groups such as Minor Sports Groups and Neighbourhood Associations

Page 10: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

• 2002-2004– Volunteer Resources vision, mission

and value statements developed – Canadian Code for Volunteer

Involvement reviewed with staff and adopted by Council.

Page 11: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

• 2004 – informal volunteering or citizen

engagement officially recognized– coordination of a number of

programs transferred to Volunteer Resources from various staff in Operations and Community Programs and Services

eg. Earth Week, Kitchener in Bloom,

Festival of Neighbourhoods

Page 12: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

• Volunteer Resources – Centralized point of entry into volunteering– Promotion of volunteerism– Policies and procedures for volunteer and

risk management– Consultation about volunteer supervision or

support issues– Training– Development of new volunteer programs– Volunteer recognition

Brings it to us today

Page 13: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

• 8000+ volunteers connected with CoK

2000 Direct Volunteers– those who volunteer directly for the City and report to City staff

adults 50+ inclusionyouth KNAPwinter rinks summer playgrounds arts and culture aquaticsathletics special eventsgolf courses marketauditorium advisory committees

Page 14: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

Indirect Volunteer

report to another governing body or agency on behalf of the City

Neighbourhood Associations (2000)

Minor Sports groups (4000)

Page 15: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

“Informal” Volunteer (not counted)– members of the community who

“pitch in” to help out the community on their own volition, in an unscheduled, non-structured way, and often

– not monitored by an agency or governing body

(KIB, Earth Week, Festival of Neighbourhoods)

Page 16: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

• More and more areas of the corporation engaging volunteers

• Value of the corporation - Plan for a Healthy Kitchener- Corporate Plan

(reflected in our mission, vision and code for volunteer involvement)

Page 17: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

Vision

Together, we will build an innovative, caring and vibrant Kitchener with safe and thriving neighbourhoods.

Page 18: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

Mission

To proudly provide valued services and build community and Corporate capacity by inspiring volunteers, staff, elected officials, and all community members to be active contributors to Kitchener’s Community Vision.

Page 19: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

• Volunteer involvement is vital to a just and democratic society.

• Volunteer involvement strengthens our community.

• Volunteer involvement mutually benefits both the volunteer and the City of Kitchener.

• Volunteer involvement is based on relationships.

Values for Volunteer Involvement

Page 20: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

Guiding Principles for Volunteer Involvement:

• The City of Kitchener recognized that volunteers are a vital human resource and will commit to the appropriate infrastructure to support volunteers.

• Volunteers make a commitment and are accountable to the City of Kitchener.

Page 21: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

Standards for Volunteer Involvement

• The City of Kitchener acknowledges and supports the vital role of volunteers in achieving

the City of Kitchener’s mission and Community Vision.

Page 22: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

Standards for Volunteer Involvement

• Qualified persons are designated to be responsible for the overall volunteer program and the supervision of specific volunteer programs and volunteers.

Page 23: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

Standards for Volunteer Involvement

• Volunteer assignments address the purpose of the organization and involve volunteers in meaningful ways reflecting their various abilities, needs and backgrounds.

Page 24: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

Standards for Volunteer Involvement

• Volunteer recruitment and selection reaches out to diverse sources of volunteers.

Page 25: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

Standards for Volunteer Involvement

• A screening process is clearly communicated and consistently delivered.

Page 26: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

Standards for Volunteer Involvement

• Volunteers are welcomed and treated as valuable and integral members of the broader City of Kitchener team.

Page 27: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

Standards for Volunteer Involvement

• Volunteers receive an orientation to the City of Kitchener, its policies and procedures, and receive training for their volunteer assignment(s).

Page 28: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

Standards for Volunteer Involvement

• Volunteers receive appropriate levels of supervision according to their task and are given regular opportunities to receive and give feedback.

Page 29: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

Standards for Volunteer Involvement

• The contributions of volunteers are regularly acknowledged with formal and informal recognition methods.

Page 30: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

Standards for Volunteer Involvement

• Policies and procedures provide a framework that defines and supports the involvement of

volunteers within the organization.

Page 31: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

• Volunteer Management

Policy and Procedures Manual

• located on the O-drive under “volunteers/ Policies and Procedures”)

Page 32: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

Volunteerism Committee

• staff advisory committee to Volunteer Resources staff

• volunteer management issues • opportunities • provide suggestions about new

initiatives • further develop the voluntary

infrastructure throughout the CoK

Page 33: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

• Philosophy / Organizational Values about Volunteer Involvement

• Policies and procedures• Risk management• Position/program design• Recruitment• Screening• Orientation• Training• Referral• Placement• Record keeping• Supervision/support • Recognition• Evaluation

Volunteerism Committee Topics of Discussion

Page 34: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

Volunteerism Committee

• Membership of the Committee – open to any staff representatives

from sections, departments, or divisions throughout the Corporation of the City of Kitchener that provide manage direct City of Kitchener volunteers or support volunteers of affiliated groups, e.g., Minor Sports and Neighbourhood Associations.

Page 35: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

Volunteerism Committee• Janice Ouellette, Facilitator, Volunteer Resources • Leslie Bamford, Coordinator, Volunteer Resources• Carolyn Cormier, Adults 50+ Coordinator• Bob Cheyne, Supervisor, Athletics • Michele McBride-Roach, Coordinator, Winter Rinks/ Summer Playgrounds • Fabienne Prior, District Facilitator, Community

Centres/ Neighbourhood Assocs.• Joshua Shea, KNAP Coordinator• Dave Millar, Aquatics Supervisor • Julie Marshall, Special Events Coordinator• Cory Bluhm, Manager, Downtown Development• Jeremy Dueck, Supervisor, Auditorium• Colin Goodeve, Administrator, Clerks

Page 36: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

Volunteer Services StrategyStrategic Directions:

1. Demonstrate Leadership and Commitment to Volunteerism and Raise the Profile of Volunteerism within the Corporation

2. Expand the Participation of Volunteers by Establishing Connections and Partnerships and Strengthening the Communication of Volunteer Opportunities

3. Expand and Improve Upon the Range of Volunteer and CommunityEngagement Opportunities Available

Page 37: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

Volunteer Services StrategyStrategic Directions:

4. Provide Staff and Volunteer Boards with Opportunities for Improved Training, Tools, and Resources to Build Capacity and Effectively Manage Volunteers

5. Strengthen the Value of Volunteerism to the City and Volunteers, by improving the Tools, Mechanisms, and Processes for Providing Feedback and Recognition

6. Improve the Communication and Evaluation of Volunteer Successes and Contributions to Raise the Profile of Volunteerism within the Community and Plan for the Future

Page 38: City of Kitchener Volunteer Resources Who We Are What We Do and What We Can Do For YOU

Let us

answer

YOUR

questions


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