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COMMUNICATION SKILLSModule 1

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COMMUNICATION - MEANING

• Communication is the exchange of messages

• Communication is a dynamic process…

• through this process we convey a thought or feeling to someone else.

• how it is received depends on a set of events, stimuli, that person is exposed to.

• how you say what you say plays an important role in communication.

Copyright © Umar Chaudhry | MGT 486

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DISPOSITION FOR COMMUNICATION

• As a baby you can communicate by

• Laughing

• Crying

• Smiling

• Waving Limbs

• Faking a Cry


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COMMUNICATION SKILL DEVELOPMENT

• Communication skills develop with age (Chronological and emotional)

• Good communication is an acquired skill.

• Heredity may have a role.

• Nurture plays the most profound role

• Culture

• Values

• Personality

• Life Circumstance

• Education (Formal and Informal)


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COMMUNICATION IS A SERIES OF EXPERIENCES


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TOTAL COMMUNICATION PROCESS

Reading

16%

Writing

9% Speaking

30%

Listening

45%Copyright © Umar Chaudhry | MGT 486

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THE COMMUNICATION PROCESS


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COMMUNICATION PATTERN

• One-way Communication

• Two-way Communication

• Both patterns can exist in following sender and receiver configuration

• Individual-Individual

• Individual-Group

• Group-Individual

• Group-Group


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OTHER MODELS


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LEVELS OF COMMUNICATION

• NON-VERBAL

• Examples are • Gestures

• Postures

• Movements

• VERBAL• Intra verbal: intonation of word and sound

• Extra verbal verbal: implication of words and phrases, semantics

• SYMBOLIC


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NON-VERBAL COMMUNICATION

• Non-Verbal communication is culture dependent

• 80 to 90 % of the impact of message in face to face communication is the result of non-verbal communication

• It is far more revealing than the actual content of a message

• It provides a window into the intended meaning of message

• It includes but not limited to the list below• Gestures• Postures• Movements• Facial Expression• Micro-expressions• Eye contact• Body Language• Voice Qualities


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FACIAL EXPRESSIONS

• There are thousands of facial expressions the human being are capable of

• Most facial expression have cultural meaning

• Head wobbling

• Biting of the upper lip

• Some facial expression are universal

• Smiling

• Frown

• Facial expression are less accurate measure of character

• Nodding has no relation to agreeableness

• Smiling has no relation to warmth


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LIFE HACK

• Simile during an interview people associate smiling to friendliness and warmth

• Nod while you talk to make people agree with you

• To win a negotiation on a deadlock give a little silent treatment


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