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Page 1: Customer Relationship Management within Library using Social Networking Tools

Customer Relationship Management within Library

using Social Networking Tools

Mr. Sanat Kumar BeheraStudentSambalpur University

Page 2: Customer Relationship Management within Library using Social Networking Tools

What is CRM ?

• Abbreviation for customer relationship management

Customer wants

Service

Customer Satisfaction

Page 3: Customer Relationship Management within Library using Social Networking Tools

Customer categorization

categorize your customer in

groups

Understand Your User

Wants

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Social Networking tools

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Facebook and CRM

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Flicker

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MySpace

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You Tube

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Connotea

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Digg

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Del.icio.us

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Blog

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Slideshare

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Skblisinfo

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Dashboard

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Anobli

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Service With Smile………


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