Transcript

D C S C R U M U S E R S G R O U P - A U G U S T 1 5 , 2 0 1 6

Clean Language and

Systemic Modelling for Scrum Teams

Andrea Chiou, Agile CoachConnections At Work, LLC

@[email protected]

Andrea Chiou, Agile CoachConnections-At-Work, LLC

@[email protected]

IIBA-DC - 2014Agile 2014 Conference

MAFN - DC 2015

CBODN 2014

Lean Agile Scotland - Oct 2016

Who Is Using Clean Language, Anyway?https://leanpub.com/whoisusingclean

Agile Santa Barbara 2016

AgileDC 2014

What Would You Like To Have Happen?

C L E A N L A N G U A G E - D AV I D G R O V E

• A way of listening without judgement

• A way of inquiring without imposing

Words and symbols a have different meaning for each person - each created in a different time and a different space

C L E A N Q U E S T I O N S

• are content free

• direct one’s attention

• explore metaphors underpinning one’s thinking

T W O ‘ L A Z Y J E D I ’ Q U E S T I O N S

• Is there anything else about ….?

• What kind of …?

Judy Rees coined the term ‘Lazy Jedi’

• SENSORY INFORMATIONwhat is seen, heard, felt, tasted, smelled

• CONCEPTS such as family, democracy, honesty, trust

• METAPHORS • Explicit: encapsulate how we structure our experience

describing one thing in terms of another (usually from the physical world)

• Implicit: so embedded in our language we don’t even notice

T H R E E WAY S O F E X P R E S S I N G O U R S E LV E S

Metaphor warmup

1. Life is like….

3 - because..

2. ….

When you are working at your best

you are like what?

Where%is%…?%Whereabouts%%is%…?%

What%kind%of…?%Is%there%anything%else%about…?%%

Clean%Ques9ons%–%David%Grove%

Note:%%replace%…%with%a%part%of%what%the%other%person%said.%

Inner Need to be Seen as Contributing

Professionalism

Fear of silence

Problem Solving

Unvalidated Assumptions

Use Clean Question to accept, expand, transcend and gain new clarity on words used

Metaphors get us away from limbic flight or fight

responses…

WHAT ELSE CAN YOU MODEL?

Learning

Parenting

Coding

Coaching

Time

Studying

Collaborating

Decisions

Ideal Team

Current Organization

Desired Organization

Motivation

Higher bandwidth

Better communication ‘technology’

NNECTIONCO

Where%is%…?%

Whereabouts%%is%…?%

What%kind%of…?%

Is%there%anything%else%about…?%%

Then%what%happens%?%

What%happens%next?%

Where%could%…%come%from?%What%happens%just%before?% That’s%…%like%what?%

What%would%you%like%to%have%happen?%When%you%are%working%at%your%best,%you’re%like%what?%

Clean%QuesCons%–%David%Grove%

When%X%,%what%happens%to%Y%?%Is%there%are%relaConship%between%X%and%Y?%

Focussing In

AND….

AND WHEN…

CLEAN QUESTION

Structure used to zone in

1.) And…. [use one or several things the person has said up until now]2.) And when…. [then hone in part of what you repeated above]3.) Clean question [use 1 word from the ‘and when’ part of what you said]

From Drama to Karma Clean Scoping Clean Setup Developmental Practice Clean Feedback Five Senses Modeling Time Metaphors At Work Flower Model

S Y S T E M I C M O D E L L I N G - G R O U P S

BusinessHiring

Coaching

In ITHelping teach young kids math, spelling, and music

Elementary School

DoctorsGeriatric care

Facilitating change in organizations, schools, training departments, police departments

In therapy and change work

W H E R E H A S I T B E E N A P P L I E D

K A R M A C Y C L E

Reproduced w/ permission: Training Attention

We learn to become more intentional when we interact with people with the purpose of discovering what we want.

We do this by practicing listening to a partner talk about something they intend to do differently or improve on in the near future and asking systemic modeling questions.

Planning for a future event

For ‘X' to go as you would like, it would be like what? or

What would you like to have happen?

The ‘X’ (event) could be: a project, meeting, event, an interview, training, demo, facilitation. Or on a personal front going out to dinner, or on a vacation or even getting married…

You can augment the answer with the two core clean questions.

C L E A N S E T U P

C L E A N S E T U P ( C O N T ’ D )

You then augment this with:

What will you or others notice (see/hear) that will be evidence that you achieved that?

What would that mean to you (inference)?

And what would the impact be on you/others?

****

And for ‘X’ to go like that, you'll need to be like what?

And what support do you need from me (or the group)?

In a group, or where several people are organizing the event, you would go around get answers for each person, thus reconciling metaphors and creating a network of support.

D E V E L O P M E N TA L TA S K

What will you do that will be an example of the outcome you have set?What will we hear/see if you are doing it? or are not doing it? What do you want us to do when we see you doing it/not doing it?

C L E A N F E E D B A C K

A three step process to give congruent useful, judgement free feedback.

• EVIDENCE What did you hear or see?

• INFERENCE What did you infer? • IMPACT What was the impact from your

perspective?

C L E A N F E E D B A C K

What worked well? What did you observe?

What did you infer from that?

What was the impact for you?

What would work better?What will you observe?

What will that mean?

What will be the impact for you?

What did not work so well?What did you observe?

What did you infer from that?

What was the impact for you?

F L O W E R M O D E L

My stuff

Their stuff

Detecting

Attending to

Distinguishing between

YOURPATTERNS

THEIRPATTERNS

WHAT ISHAPPENING

WHAT YOU INFER

BUILDING USEFUL MODELS

WHAT ISPRESENTED

My recommended books and online resources: https://adaptivecollaboration.com/books-i-recommend/

Free ebook: http://judyrees.co.uk/your-clean-language-questions-answered/

Very reasonably priced online study course: http://judyrees.co.uk/metaphor-mastery-discount-offer/

R E S O U R C E S F O R F U RT H E R L E A R N I N G

Virginia Satir

Gerald Weinberg

David Grove

Caitlin Walker

Innovator with Clean Language applied in Groups:Systemic Modeling

Originator of ‘Clean Language’ Used Questions free of Influence

to help Trauma victims heal

A Gentle Giant in Software Dev, Testing,

Systems Thinking, Prolific Writer

Pioneer in Family Therapy, whotaught Jerry Weinberg much

about \working together congruently

Pioneers who Influenced Me

T H A N K Y O U F O R PA RT I C I PAT I N G !


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