Engaging Learners Successfully
Who we are
I
i-Learn Project Team Selfie!Jane, Lu, Jo and Jan
HR and Children’s Services
Torbay Council
•Unitary Authority • Provide a range of services – Schools, Social Care (Children), Residents and Visitors, Highways, Public Health, Harbours, Planning + Support Services• Diverse workforce – 1,200 employees Core Council• 4,500 employees including Schools and Academies• Many ‘hard-to-reach’ – e.g. School Crossing Patrol, School Escorts, Civil Enforcement Officers
Where we were• 2012 – whole system, not fit for purpose• No training team• No mandatory training records• Lack of engagement in training• Sitting where you are 2 years ago.....• Sources of inspiration Reg Friddle and Andrew Jacobs
Hero sessions!
What we did• Created a vision :-
• Set-up an i-Learn Working Group• Kept on learning – Learning Pool Live, webinars,
regional meetings• Presentation to SLT• Set up a working group
How we engaged our learners
How we engaged our learners
How we engaged our learners
How we engaged our learners
• Accessibility – remove barriers• Create the right culture – still working on this!• Why e-learning? Why not!• IT Drop-sessions arranged by Jo and Tony• Make it easy – IT suite, libraries, tablets,
phones, still some paper copies needed• Involved staff – survey, feed back, what did
they want on it, suggestions, improvements
How we engaged our learners
• Always raising the profile/constant• HR Champions• HR News• Staff Magazine• Chief Executives newsletter• Special mention for hard to reach group successes• Lots of praise given to our success stories• Councillor Hernandez supports our elearning
strategy!
Engaging Childrens’ Services
• Introduction to Child Protection – class based
• E-learning via another platform
• E-learning through Learning Pool
Challenges within Children’s Services
• School Escorts
• E-learning is boring!
• Reduced staff team – From 5 to 2!
Where we are heading
• All Local Safeguarding Children Board training to be added. All in one space!
• Creation of learning programmes– Induction for new Social Work students
• Possibilities for the future– Inductions per group within the inter-collegiate document– Supervision recording for safeguarding– Renewal periods to be set
What things have worked for us?
• Getting commitment ‘from the top’• Creating the right support – LP, peers• Dealing with issues promptly– nip in the
bud• Communication, communication,
communication....• Support learners – feed, water
nurture!
What we learnt
• It won’t be an overnight success – ‘slowly-slowly catchy-monkey’• Offer different opportunities for learning• Different environments• Refresh + improve• Not everyone likes e-learning• Communicate – get out there and involve learners!
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Measuring Success
Success at Last!
What next?
• Results from staff survey• Totara• http://torbay.learningpool.com/• Wellbeing at Work• Learning Pool Academy – recent joiners• Lots more to do......
Contact us......
[email protected] (Tel: 01803 207366)
[email protected](Tel: 01803 207359)
[email protected](Tel: 01803 208263)
Any questions
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