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People Skills

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OBJECTIVES  

DAY ONE FOCUS

DAY TWO FOCUS

Know your behavior style and how you impact others

Recognize the behavior style of others so you can

meet their needs

Recognize and manage tension-reactionbehaviors effectively

Know how to be flexible and create win/win outcomes

IV

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 Awareness

Options

Choices

Control

Power

Money

Position

WHY WE’RE HERE

V

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      O      P      T      I      O      N      S

      O      P      T      I      O      N      S

      O      P      T      I      O      N      S

      O      P      T      I      O      N      S

Current Comfort Zone

Discomfort Zone

(Potential) Fear Zone

Reduced Discomfort Zone

Expanded Comfort Zone

COMFORT ZONE

 Awareness

Choice

Practice

 Awkwardness

Skill

Integration

VI

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Module 1:   Behavior versus

Personality

Module 2:   How I See Me

Module 3:   How I Show Up

Module 4:   How You See Me

Day One - Self

ROADMAP  

VII

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Module 5:   How I See Others

Module 6:   Discover Style Needs

Module 7:   Styles in Tension

Module 8:   Flex to Create the Win-Win

Day Two - Others

ROADMAP  

VIII

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BEHAVIOR VS. PERSONALITY

PERSONALITY is who you are.

BEHAVIOR is what you do.

PERSONALITY cannot be situationally,

intentionally and temporarily modified by choice.

BEHAVIOR can be situationally, intentionally and

temporarily modified by choice.

1.3

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We call these Patterns of  Behavior  

Behavior  Style 

Behavior Style is NOT a label –

everyone demonstrates all the Style

behaviors at one time or another

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RESULTS

E

M

O

TI

O

N

S

RESULTS

E

M

O

T

I

O

N

S

A CAnalyzer Controller

S PStabilizer Persuader

BEHAVIOR TENDENCIES  

CONTROLLER

Results

To be in control

Uses conflict

Listening

Their objectives and results

Be efficient

 Action 

CONTROLLER

ResultsTo be in control

Uses conflict

Listening

Their objectives and results

Be efficient

 Action 

3.8

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RESULTS

E

M

O

TI

O

N

S

RESULTS

E

M

O

T

I

O

N

S

AAnalyzer

S PStabilizer Persuader

BEHAVIOR TENDENCIES  

CONTROLLER

ResultsTo be in control

Uses conflic t

Listening

Their objectives and results

Be efficient

 Action 

PERSUADER

People

To be liked

Uses verbal skills

Following systems

Their ability to take risks

Get acquainted, have fun

 Approval and praise

PERSUADER

People

To be liked

Uses verbal skil lsFollowing systems

Their ability to take risks

Get acquainted, have fun

 Approval and praise

3.8

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RESULTS

E

M

O

TI

O

N

S

RESULTS

E

M

O

T

I

O

N

S

AAnalyzer

SStabilizer

BEHAVIOR TENDENCIES  

CONTROLLER

ResultsTo be in control

Uses conflict

Listening

Their objectives and results

Be efficient

 Action 

PERSUADER

People

To be liked

Uses verbal skillsFollowing systems

Their ability to take risks

Get acquainted, have fun

 Approval and praise

STABILIZER

Relationships

Security

Maintaining harmony

Initiating quickly

Them as a person

Understand their goals

 Appreciation

STABILIZER

Relationships

Security

Maintaining harmonyInitiating quickly

Them as a person

Understand their goals

 Appreciation

3.8

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RESULTS

E

M

O

TI

O

N

S

RESULTS

E

M

O

T

I

O

N

S

AAnalyzer

BEHAVIOR TENDENCIES  

CONTROLLER

ResultsTo be in control

Uses conflic t

Listening

Their objectives and results

Be efficient

 Action 

PERSUADER

People

To be liked

Uses verbal skillsFollowing systems

Their ability to take risks

Get acquainted, have fun

 Approval and praise

STABILIZER

Relationships

Security

Maintaining harmonyInitiating quickly

Them as a person

Understand their goals

 Appreciation

ANALYZER

Quality, accuracy and perfection

To get it right

Uses facts, data, history

Declaring a position

Their standards and principles

Be accurate

Facts and data

ANALYZER

Quality, accuracy andperfection

To get it right

Uses facts, data, histo ry

Declaring a position

Their standards and princ iples

Be accurate

Facts and data

3.8

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Thank You!