PERSONAL SUMMARY Gain experience and exposure in the field of Insurance in a dynamic environment of a well reputed organization to continually expand my abilities and face new challenges with a view of learning and developing myself, in turn to be part of the growth of the organization.
WORKING EXPERIENCE
ORIENT Insurance Ltd (Member of Al-Futtaim group company, Dubai) – November 2011 – Up to date Assistant Manager - Underwriting (Non-Motor–Marine & Medical)/Re-insurance – From 01st May 2015 to up to date
Overseeing the entire Marine/Medical underwriting process flow both at head office and branches
Improve underwriting & risk selection criteria to make underwriting profits for Marine and Medical
Improve/re-engineer work processes and obtain optimal use of the ICT facilities
Conduct port-folio reviews on existing customer base and weed out loss making accounts
Develop the E-marine facility to reach a wide range of customers
Provides MIS to the management to make important changes to the Marine/Medical line of business
Participating management meetings and involving with decision making
Troubleshooting & implementing new products in the system along with IT department
Involving with recruitment of operational staff
Conducting operational Training for new staff
Grievance handling
Conducting performance Appraisals of the subordinates Handling treaty reinsurance, Facultative reinsurance and Co insurance of the company
Executive - Underwriting (Non-Motor – Marine & Medical) – 15th November 2011 to 30th April 2015
Involving with company set-up
Implementing systems and policies.
Handling all underwriting queries/policies (Motor & Non motor)
Maintaining a very healthy business relationship with brokers and corporate clients.
Training new staffs on the relevant products.
Leading, handling and managing a team which engaged in all marine and medical business Line. Guiding them to achieve department goals
Curriculum Vitae of
WIJERATHNA MUDIYANSELAGE ISHAN DUMINDU
WIJERATHNA NO 151/1, Pushparama Road, Pahala Biyanwila,
Kadawatha
Name with initials : W M I D Wijerathna
Marital status : Married NIC Number : 820331150V School Attended : Royal College, Colombo 07
Date of birth : 02
nd February 1982
Gender : Male
Nationality : Sri Lankan Age : 33 Years Mobile : +94 (77) 7 766992 Home : +94 (11) 2 923020 E-Mail : [email protected] Linked-in : [email protected]
CHARTIS Insurance Ltd – (Presently know as AIG Insurance Ltd – September 2008 – November 2011 Executive – Claims/Customer Care (General Insurance)
Handling Non Motor Claims – Specially Marine insurance claims in respect of Import, Export, Freight Forwarders, Goods in Transit, Producing Transit and Plantation policies and Medical Claims including Direct claims settlements (cashless claims) in respect of hospitalization
Handling Marine insurance claims on behalf of the policies issued by the worldwide Chartis Insurance offices (Global Marine)
Conducting marine surveys and inspections
As a customer care executive, visiting to respective hospitals at the time of admission & discharges of our customers (settle the bills then and there).Ensuring direct settlement claims being the contact person for the customers and issuing the guarantee letters to the hospitals
Handling Workmen’s Compensation Insurance (WCI) & Extended Warranty Insurance Claims
Preparing the claims reports to the internal management & the Regional office (Dubai) HNB Assurance PLC – March 2008 – August 2008 Business Development Officer (Grade 2) – Broker Servicing
Bringing the most valuable business to the company
Build up a strong relationship with the customers
Motivating team work & relationship at office Union Assurance PLC – March 2006 – March 2008 Insurance Assistant & Customer Care Officer – Health Insurance Claims
Processing surgical & hospitalization claims (Indoor & Outdoor)
As a customer care executive, visiting to respective hospitals at the time of admission & discharges of our customers (settle the bills then and there)
Maintaining a strong relationship with the customers, brokers and corporate clients
Motivating team work & relationship at office V2 Graphics & Phone Centre – December 2002 – January 2006 Sales Officer cum Computer Operator
PROFESSIONAL QUOLIFICATIONS
Partly completed the Associateship (Diploma) - Indian Insurance Institute Exams - Indian Insurance Institute
Successfully completed and obtained the Licentiate Certificate - Indian Insurance Institute exam – May 2013 - Indian Insurance Institute
Certificate in Computer studies at Technology & Computer Training Institute, Colombo 08
Certificate in Computer Hardware Engineering at Raytronics Computer Institute, Milagiriya
KEY SKILLS
Experience in leading and handling a team
Ability to work under pressure and meeting deadlines
Excellent and genuine Team Player
Excellent and strong communication skills
Excellent Customer Service Skills
Ability and willingness to learn fast
Attended various Customer Service Trainings & Workshops
Self motivated
Excellent Interpersonal Skills
Excellent knowledge in Marine & Medical Underwriting
EXTRA CURRICULAR ACTIVITIES
Represented the College Base Ball team since 2000 to 2001
Representing Royal College under 19 Base Ball team, became the All Island Champions in under 19 all island champion tournament
REFEREES
I hereby certify that the above information are true and correct to the very best of my knowledge. Yours faithfully,
Ishan Wijerathne
Date: February 9, 2016
Deepthi Lokuarachchi Chief Executive Officer Sri Lanka Insurance Corporation Rakshana Mandiraya No.21 Vauxhall Street Colombo 02 Sri Lanka Mobile : +94 (77) 9 261297
Mihiri Senevirathna Assistant General Manager – Non Motor AIA General Insurance Lanka Ltd 75, Kumaran Rathnam Road Colombo 02 Sri Lanka Direct : +94 (11) 2 310380 Mobile : +94 (77) 3 184612
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