ByLIDYA0816086

Respected Contributors: W. Edwards Deming Joseph Juran. For over 50 years, both helped to

improvequality in public and private institutions,

Juran provided an analytical approach to managing for quality

production as a system ofinterrelationships between consumer research, design, suppliers, materials, production, assembly, inspection,

Juran prescribed how to

manage quality functions

Deming provided a new and comprehensive theory for managing organizations and

human enterprises

He provided advice on qualityplanning, quality control, andquality improvement,

Deming described a systematic view of the organization,

Juran was a practitioner who desired to teach people better management practices

Juran’s tends to appeal to the practical-minded

Focused on productimprovement andservice conformance byreducing uncertainty and manufacturing processes (variation

Deming was a philosopher who desired to provide a new way to view the world

Deming’s work tendsto appeal to theoretical-minded Individuals three different languages:

1. Upper managementspeaks dollars;

2. Middle managementspeaks things and dollars; and

3. Lower management (orworkers) speaks things

Focused on frequency as a controlling factor: ! Plan ! Do ! Study ! Act

Identified four “Fitness of Quality”

1. Quality of Design: Market Research,

Product & Concept2. Quality of Conformance: Management, Manpower

& Technology3. Availability: Reliability, Maintainability & Logistical Support4. Full Service:

Promptness, Competence & Integrity

Advocated an extensive use of statistics & control charts Identified two sourcesof variation:

Common Cause Special Cause

By

JIM MATHEW

0816082

Juran focused on top-down approach to

management of technical methods.

He focused on the responsibility of

management to achieve quality.

His emphasis is on systems and adoption

of problem solving techniques.

Build awareness of opportunities to improve amongst people amongst people who are involved with the work.

The human resources function bears the responsibility for implementing the quality training strategy.

Set goals for improvement in all areas of work.

The quality professionals bear the responsibility to collaborate with the Human Resources professionals to share their technical expertise on quality.

This is a management task to organize and facilitate the necessary for performance and realization of set goals.

There must be a purposeful effort to identify the staffing and materials funding necessary to achieve quality training goals.

Carry out improvement projects to solve

problems following the problem solving

technique of Juran.

Provide training to people to improve their skills and competence.

The executive team takes the responsibility for

creating a quality culture in the organization.

A quality culture is a product of behaviors, skills,

tools, and methods as they are applied to the work.

This is meant not for documenting the progress, but

for review and communication of progress towards

the goals for improvement.

Give recognition for quality work in order to

motivate people and promote quality.

 

Purpose is to communicate the results to those who have worked for it and make them more committed and motivated for achieving better results.

 

Management must measure the improvements

and keep constant focus on the required goals

through scorecards.

 

Maintain momentum of progress by making annual improvement plans of the systems and processes.

This has to be a continuous process and be made a built-in process in the organization’s systems by making annual improvement plans and continually working for that.

Lipton Microsoft NOKIA Mobile Phones Samsung Electronics Unilever - Best Foods Sun Chemical

By JOYSON D’SOUZA0816083

Juran broke down the requirements for successful TQM into three major activities, the quality trilogy: quality planning, quality control and quality improvement.

• Quality planning begins with identifying customers, both external and internal, determine their needs and developing product features that respond to those needs.

• Quality goals based on meeting the needs of customers and suppliers alike at a minimum combines cost are then established.

Identify the customer – both external

and internal Determine the customer needs Develop product features that respond

to customer needs

Establish quality goals that meet the needs of customers and suppliers alike and do so at a minimum combined cost.

Develop a process that can produce the needed product features

Prove process capability.

Juran stated that quality control involves determing what to control, establishing units of measurement to evaluate data objectively, establishing standards of performance, measuring actual performance, interpreting the differences between actual performance and the standard and taking a corrective action on the difference.

• Choose control subjects• Chose units of measurement• Establish measurement• Establish standards of

performance• Measure actual performance• Interpret the difference

between actual performance and standard performance

• Take action on the difference

Quality improvement focuses on this goal seeking to achieve quality break throughs that move the firm to a new level of performance.

The system consists of long range policies, company wide training, interdepartmental communication and coordination, purchased materials etc

• Prove the need for improvement

• Identify the specific projects for improvement

• Organize to guide the projects.• Organize for diagnosis for

discovery of causes • Find the causes• Provide remedies

Prove that the remedies are effective under operating conditions

Provide control mechanism to hold the gains

ByGURU Darshan0816081

Proof of need Project identification Organizing for improvement Diagnostic journey Remedial action Resistance to change Holding on to gains

STEPS IN UNIVERSAL BREAKTHROUGH SEQUENCE

Internal failure costs External failure costs Appraisal costs Prevention costs

ByPraveen Jacob

Establishing specific goals that identify what organization members should do and why.

Establishing plans for reaching those goals with enough detail to guide peoples actions from beginning to end.

Assign clear responsibilities for meeting the goals, and

Base rewards on results.

New understanding of the customer, referring to both internal and external customer

Management involvement and commitment is stressed

The emphasis on management’s responsibility for quality fails to get the grip with the literature on motivation and leadership.

The contribution that the worker can make is undervalued.

The methods advocated are traditional and old fashioned, getting at the basic control system and failing to deal adequately with the human dimensions of organizations

THANK YOU