Managing SaaS and IaaS Projects
April 12, 2012
By Scott Carter, PMP and Dan Stuart, PMP
Agenda
What is Cloud Computing?
Algeco Scotsman
Background
Business Value
SaaS solutions
ACell
Company
SaaS solutions
IaaS – Infrastructure as a Service w/ Amazon Web Services
Cloud Computing vs. In-House
Lessons Learned
1
Gartner – Cloud Computing / SaaS
Public Sector (Close tie to private sector as well) #1 on Technology Priorities
Business Priorities Reduce Enterprise cost
Application change over the next 4 years • 2010 - 3%
• 2011 to 2015 - 43% Transaction based on cloud infrastructure using a SaaS Model.
2
Algeco Scotsman
3
Algeco Scotsman North America
Number of employees (1250) – Williams Scotsman (U.S. – Canada - Mexico)
• HQ Worldwide – Baltimore • 85 branches • Over 90,000 Units • Sales, Service, and Lease
EMEA Number of employees (2500) – Algeco and Elliott HQ – Paris, France
• 160+ branches in 17 countries • 3 Manufacturing sites in France, Spain, UK • Over 200,000 Units • Sales, Service, and Lease
4
Business Information Services Team (75)
Developers
Web Development
JD Edwards (Oracle) / SAP - EMEA
Home Grown Systems
Tech Support
Service Desk
Telecom Support
IT Procurement
Server Technology
Core Infrastructure
Network
Avaya VoIP
Project Management Office
Business Analyst
Quality Assurance
Project Managers
Sr. Program Manager - Works with branches to re-engineer processes
5
Business Value
Benefits for Algeco Scotsman:
• Greater involvement of Business managing the applications
• Chargeback Model easily implemented
• Upgrade Costs
• Hardware Cap-X
• CRM Management Analytics
• Removed Legacy Systems
• HR System took sensitive data off-site • Easily implemented self service HR Portals
6
Current SaaS in Place
Sale Force Effectiveness CRM
Salesforce
Quoting
Big Machines
Commission systems
Xactly
Back Office
• HR
• UltiPro
• AutoDesk
• Constructware – Project Management Autodesk Constructware
Construction Management
7
Global Usage
Decision Support Product - Pi-Benchmark
Business Intelligence
HRIS Product - StepStone
Performance Management
Compensation & Benefits
8
9
Headquartered Columbia, MD
Manufacturing Indiana and Maryland
Rapid Growth
Heavy Compliance Requirements
ACell offers the next generation of regenerative medicine through the development and commercialization of unique extracellular matrix (ECM) products to repair and remodel damaged tissues in a broad range of applications.
These devices, trademarked as MatriStem, are appropriate for acute wounds, chronic wounds and various surgical procedures.
10
IT Environment
Limited IT resources supporting over 200 people
Hybrid Infrastructure
Tablets, PCs, Macs, and all type of Smart Phones supported
140 Salespeople use SaaS Sales Order system running on iPads. Support calls handled by SaaS provider.
Data Center capacity limited
No Application Development in-house
11
SaaS
MS 365 – Exchange and SharePoint
Epicor Express - ERP
Mobile Workforce – Sales Order
Expense Watch – Expense Management
GoTo Meeting – Video and Audio Conferencing
DropBox
PayChex
12
IaaS – Amazon Web Services
Pay as you go
Storage and Off-Site Backup
Any size Windows or Linux server using standard RDS systems like SQL Server and Oracle.
License fees get rolled into monthly cost
Used for Development and Test environment
Join AWS into Domain for a virtual extension of the Data Center
Disaster Recovery http://aws.amazon.com/what-is-aws/
13
In-House
Used VMware to replace aging Server Infrastructure - Why VMware and not Amazon Web Services?
SQL Server
Commission System
- Why we didn’t use SaaS
Phone System
Network Equipment
14
Cloud Computing vs. In-House
• Process to determine what makes sense
• Rent vs. Buy ROI analysis
• Integration
• Support Costs
• Disaster Recovery
15
Project Management Lessons
16
Managing SaaS Projects
• Is SaaS part of the Business Strategy?
• How does SaaS solution integrate with other core systems?
• Key stakeholders need to take ownership
• They need to understand it’s their system.
• Selecting the Right Vendor
• Business Partner
• Technology
• Ex. Are you looking for mobility?
17
Managing SaaS Projects • Identify Super Users
• Key people in each area • Ex. Commission Project (Xactly)
• HR • Finance / Accounting • Sales / Marketing
• Data Governance • Data Governance • Site Governance
• Change Control • You need to understand when and what the vendor is doing
• Performance Management • SLA on response times
18
Summary - Lessons Learned
When Selecting an Implementation Partner
• Experience with product • Review who they will have on the team
• Integration Tools – CastIron • Skill Sets needed for Integrations
• System Performance
• On-going Development
• Change Management
19
Questions
20
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